SERVICES Property Management - Phangan Explorer
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Property Management SERVICES
Introduction
Sage Land and House
As Koh Phangan’s oldest real estate agency, we are well versed in local property manage-
ment. With 12 years experience and a reputation as a trusted team, we are here to assist
you. SAGE offers a full range of property services that will make your investment in Koh
Phangan a pleasant experience.
•Land Sales and Leases •Document Translation
•Thai Company Registration •Company Balance Sheets
•Legal References •Insurance
Phangan Explorer
Soon to be the largest online market place for Koh Phangan, Phangan Explorer specializes
in marketing and reservation management for the island’s many activities and offerings.
With a full technical support and infrastructure, security, convenience, and transparency
are our key offerings.
•Customizable Listings •Activity and Event Sales
•Multiple Booking Channels •Revenue and Activity Reporting
•Strategic Partnerships •Secure Payment Processing
How it Works
Our Rental Management Program has been created for owners who want to use their property as an investment in
addition to personal use, while being completely detached from their property. We have the ability to manage every
aspect of your rental business through our partnerships and resource infrastructure.
Through such program, each owner will give mandate to Sage to rent out his/her property (or part of it) to third parties.
Sage will manage the whole process, ensuring that all aspects of the transactions are professionally handled and that
returns to the property Owners are maximized.
Under the Rental Management Program agreement, the owner of each property will have the right to utilize the
property for up to 90 days a year (excluding peak season periods). During the time when the owner does not utilize
his/her property, the property will be placed in the Rental Management Program.
Returns of the Rental Management Program
The rental income from the property is split between the management company and the owner as follows: Sage will
receive 10% of the Villa Revenues for bookings. After the specified booking channel’s commission (booking.com for
exampe) Sage will Charge a management fee based on your property’s specific requirements. The Owner will receive
the remainder of the rental revenues. Returns to the owners are paid monthly.
Included in Sage’s Fees Owner’s Responsibilities
• Advertising and marketing • Monthly Service fees
• Requested service management • Utilities
• Staffing Sallaries and management • Sink funds
•Maintenance requests and quoting • Insurance
Booking and Reservations
Your property will be listed on our site and our
partner site villaskohphangan.com through which
guests will be able to book and pay securely using
our portal. No more cash deals.
Our Portals Will Provide
•A custom listing of your property
•Relevant information in regards to amenities,
service and imagery.
•A secure Online booking engine that processes
payments through Paypal or credit cards.
•Google map integration and location for easy
arrival and planning.
Guest Relations
After a reservation is confirmed, our team will
reach out and coordinate the arrival time to Koh
Phangan to their transfer via private taxi. Guest
will also be provided with the option to reserve
online our extra services including:
•Events and Island Activities
•Vehicle Rental
•Private Chef
•Home Massage
•Nanny
•Beverage Service
•Extra Cleaning
Our team will remain available for any additional
requests or emergencies that may arise during
their stay. Ease and satisfaction are our key
Objectives and primary service.
Channel and Financial Is your property currently listed on several channels like Airbnb and Booking.com? Are you experiencing issues with over-bookings or difficulty maintaining your Online presence? Our Property Management System will publish your property to all the relevant booking channels and maintain an active availability calendar in real time. And we set it all up for you! With tools like dynamic pricing and reporting, we can max- imize revenues through seasons and holidays while keeping you informed of what’s happening. Revenue Management •Process rental income •Maintain financial reports •Automated price adjustments • Negotiate vendor contracts & services •Review vendor performance • Research comparable properties
Property
Pier Transfers Check-in and Check-out Weekly Cleaning
We’ll be waiting at the pier for your Even if they don’t need a ride, Weekly our staff will service the
guests ready to take them where we’ll give them the keys and intro- villa as frequent as you’d like. Be-
they need to go. Then get them duce them to the property upon fore check-in, they’ll prepare your
back when they’re ready to leave. arrival. After they leave, we lock up. home for the next guests’ arrival.
Reservation Management Pricing Management Maintenance
We’ll process every reservation, As the seasons change, we’ll Our team will inspect and manage
including walk-ins, and keep things adjust the pricing to meet the any maintenance requests on your
running smoothly. All you have to do demand. This will guarantee a high- behalf. Quotes outside of the sink
is check your email for our reports. er occupancy rate and revenue. fund will be sent to you for approval.
Start Today
Partners using our solutions are seeing an average of 15% increase in an-
nual occupation and revenue. Schedule a demo and start simplifying your
property management.
Contact@phangan-explorer.com
M: + 66 (0)6 47 24 88 57
Property Management Services managed by
Sage Land And House LTD
136/1 Moo 1, Ban Tai, Koh Phangan, Surat Thani, Thailand 84280
Questions and Answers Q.What will Sage do to attract rental guests? A.Website Marketing Online advertising Travel trade shows in Thailand and overseas Contracts with local and international travel agents Online Travel agent site listings CRM marketing and loyalty programs Travel related media advertising Local billboards and posters Q. Are there any occupancy rate expectancy? A. It is extremely difficult to forecast for a new property in a new location. We are forecasting however a first year occupancy of 50-55% with increases of 10-15% per year up to 75-80% by year 2-3. Q. What do I do when I want to use my unit myself? A. Simply contact the reservations desk to make a booking. All owners details are on file, so the booking process will be very simple and straightforward. Q.Why will Sage have a higher occupancy rate than other projects? A.Because of our superior technology and support for broader market reach Benefits of advertising under the Sage brand Higher level of service and quality standards Q. Why can I not use it during Peak Season? A. The management company invests a lot into the operations and marketing on the basis that they will have the right to rent out properties for 9 months of the year. During the first few years when occupancy is low Sage will certainly be flexible where possible to accommodate owners’ requests outside of the allocated 90 days. Generally the manage- ment company needs to also provide a guaranteed availability to whole travel agents, this is very important during peak and high season. Honoring this ensures travel agent support during the remainder of the year. If the units are available during high and peak season owners are naturally free to use the unit. Optionally owners can book and pay for the unit (if occupancy is full), from their rental account. Ultimately this will be cheaper than normal rates, as the owner receives 80% of the amount paid as part of the rental sharing under the management program. Q. What will the service for rental customers be? A. Concierge Services Transport and shuttle arrangement Room cleaning Rental program marketing and sales Rental collection and management Q. How often is the rental return paid out to the owners? A. Monthly Q. How is it paid? A. All owners need to establish a Thai Bank account...Sage will assist with this. The funds will be paid into that account, and the owners are free to use the funds in any manner. Q. How does the payment for electricity, water, TV and telephone/internet work? A. For those owners in the rental program, Sage will arrange payment (from rental income) for all expenses. For those owners not in the rental program they will need to pay utilities them self. Sage will endeavor however to assist with this, with the goal of arranging it on owners behalf, but this will be confirmed at time of completion. Q. How much tax do the customers have to pay on the rental income? A. As required by Thai law, rental income is subject to a 15% withholding tax. Sage will deduct this and remit to the tax office on behalf of owners. The owners are not liable for any further tax on this income. Q. Do you provide accounting service for the customers? A. Unit owners will receive monthly statements but Sage does not provide accounting services for owners. This however will not likely be required as taxes are paid and no return needs to be filed. If it is required, Sage can arrange a suitable independent accounting firm for this service. Q. What are the management fees and how big can they be? Is the service fee same as management fee? A. Management fees are what are required to be paid by ALL owners for the maintenance of common and public areas in the building. This cost will change every year depending on the actual costs of performing this maintenance task. Some properties call these fees Service fees, or Common property fees. Separate from this are the Management Fees paid by owners in the rental program. This fee is paid to Sage for the marketing, sale, management and collection of rental income.
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