Shaping the Future of Critical Access Healthcare - Strategic Plan 2016 to 2018 - Kahuku Medical ...
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Shaping the Future of Critical Access Healthcare Strategic Plan 2016 to 2018
Our Mission
Kahuku Medical Center will provide quality health care and promote
wellness in our community in a professional, caring, culturally
sensitive and financially responsible manner.
Our Vision
Our founding promise is to serve as a trusted healing resource partner dedicated to
excellence through quality patient-centered care. Over the next three years, we aspire to:
• Establish a healthcare home for the Ko`olauloa region
• Increase communication
• Build partnerships with other health care providers
2 Kahuku Medical Center
Letter from the CEO and
Chairman of the Board
We don’t have a crystal ball at Kahuku Medical
Center, but our vision for the future is clear: we
want to be the best hospital for our community.
Our strategic plan provides a way to navigate
this journey.
Over the past two years, we’ve gained a deeper
understanding of what it will take to thrive
going forward. Our strategic plan is the
product of what we learned and will direct our
growth for the next three years.
While the strategic plan points us toward
the future, we cannot forget the experiences
of our past. Though the transition from
Kahuku Hospital to Kahuku Medical Center was
Stephany Vaioleti difficult, it brough us to where we are today.
CEO, Kahuku Medical Center Our founding promise is to serve as a trusted
healing resource partner dedicated to quality
Barbara Kahana patient-centered care. This plan will guide us
Chair, Kahuku Medical Center through the rapidly changing healthcare
environment to keep that promise.
The strategic plan describes in detail where
we want to go and how we expect to get
there. Please join us on our journey.
Strategic Plan Overview 3
Strategic Overview
Kahuku Medical Center has established itself as one of the highest performing
critical access hospitals in the state of Hawaii. Our mission is driven by a
commitment to excellence and patient-centered care.
Kahuku Medical Center
(KMC) is the only inpatient
facility operating along Oahu’s
north and north-east coastline,
serving communities from
Kualoa to Waimea (referred to
as “Ko`olauloa”).
We are proud of how much
we have grown and how far
Create a
we have come, but we never Healthcare
stop thinking about where we
are going and how we will get
Home
there.
Our new strategic plan
provides a way to honor our
promise and achieve our
mission while navigating a
future filled with rapid change.
We will continue to recruit
and retain the best leaders,
clinicians, and staff to
Increase Build
accomplish these objectives. Communication Partnerships
KMC has a renewed
commitment to quality care
and is grateful for the ability
to serve our community while
looking ahead to the next
three years.
4 Kahuku Medical Center
The plan will help us meet our vision by keeping us focused on three key goals:
• Create a healthcare home. We will attract more of the kinds of programs you need right here at
the Kahuku Medical Center campus. We will improve our existing services with high standards
and effective management. Our goal is to become a home of healing and wellness for you and
your family - a place you go not just for emergency care, but for a wide range of services and
activities that help you heal and stay well.
• Strengthen Communication. We will strengthen communication widely, with patients, fellow
service providers, our employees, and the community at large. We want our fingers on the
pulse of the community and to hear what you think and need while ensuring you know what we
are doing and why we are doing it. We want to make the task of navigating health care easier by
sharing information more effectively with you and the service providers you choose.
• Build Partnerships. We will work effectively with other health care providers, government
entities, nonprofit organizations, and community groups to build partnerships that make
more, better, and seamless services available locally for you and your family.
Stragetic Plan Overview 5
Create a
Healthcare
Home
Create a Healthcare Home
Improve the overall health and wellness of the region by focusing
on people, services, and technology
• People:
• Increase our focus on the overall health and wellness of community
members.
• Work in closer partnership with the community to improve health
outcomes and help us all use health care more effectively.
• Establish a model of care that puts patients at the very center of
our services.
• Services:
• Expand services to include those identified through the community
needs assessment, visioning, and strategic planning process.
• Establish a data-driven and financially-sustainable healthcare model
for the hospital.
• Technology:
• Use technology to improve patient health and safety.
• Share information more effectively with patients and other health
care providers by further developing our electronic health records
system
Measure and report our progress.
• The success of the medical home relies on effective communication
and building partnerships between facilities and health care providers
throughout the state of Hawaii.
6 Kahuku Medical Center
Our patients deserve the best:
the healthcare home model will improve quality
The health care industry is The hospital has continued to From day one, Kelly vowed “I’ll take
changing throughut the United look at ways to increase services whatever pain I have to, as long as
States. With the passing of the in the region. From expanding the baby is ok. The trauma of the
Affordable Care Act, hospitals are rehabilitation services, adding a accident and the subsequent pain
in a more difficult position trying computed tomography (CT) was not something this young
to improve quality outcomes scanner, to opening a primary care couple expected. She stated she was
while remaining financially clinic in 2015, the hospital has surprised that ”their care and
solvent. continued to look at the needs of dedication went above and beyond
The medical home model will the community as a driving force my expectations.”
allow Kahuku Medical Center to for expanding services. Without Kahuku Medical Center,
provide comprehensive health The increase in services can be the outcome may have been very
care services to the community seen in the following case. While different for Kelly and her family.
and visitors to the north shore one month pregnant, 27 year old Having a hospital within the
on Oahu. Kelly was hit by a car while walking community focused on improving
Currently, community members to work. She suffered intense pain health outcomes will serve as a
in the Ko`olauloa region have to in her left leg and foot from nerve continued benefit.
travel to Honolulu or other damage and was unable to walk. Kahuku Medical Center is dedicated
regions to receive comprehensive Kelly relied on the services of to continue adding services based
care. This can greatly increase Kahuku Medical Center to assist on the needs of the community
the stress and costs of families with her recovery while ensuring while fulfilling our mission.
trying to receive adequate care. no harm was done to her unborn
child.
“Their care and dedication went above and beyond my expectations,”
says Kelly. She knew the journey was going to be difficult and stated,
“I’ll take whatever pain I have to, as long as the baby is ok.” The
healthcare home model will only continue to increase the services
offered and overall wellness of the Ko`olauloa region.
Strategic Plan Overview 7
Increase
Communication
Increase Communication
• Internal Communication:
Employees play a critical role in the ability of Kahuku Medical Center
to deliver high quality, patient-centered care. The hospital will
increase communication efforts with employees to keep them
informed and engaged with changes happening at the hospital.
• External Communication:
Since the bankruptcy of Kahuku Hospital in 2007, the hospital has
gone through a great many changes: better care, new services,
stronger management, and improved finances. The hospital will
strengthen communication to ensure you and your care providers
have essential timely health information while learning about
progress, changes, and opportunities at the hospital.
• Stakeholder Engagement:
The hospital will also expand efforts to increase stakeholder
engagement. This will include seeking feedback and suggestions
from the community.
“With constant changes in health care systems, processes, and services, both
internal and external communication are critical to keep employees engaged
and the community informed,” says Stephany Vaioleti. She also states,
“the failure to effectively communicate with stakeholders can lead to growing
mistrust and a lack of confidence in the ability of the hosptial to carry out the
mission.”
8 Kahuku Medical Center
Effective communication improves outcomes
When patients move from one information for patients and with groups who share our campus.
health care provider to another, their providers regardless of where We partnered with the University of
important information about their they are located. We have taken Hawaii to train four area residents
history, condition, and needs must significant steps this past year to as community facilitators, two of
move with them. Though we live improve our electronic health whom were born at the hospital. Our
in a more technologically records system, and are working goal is to build a local community
advanced era, communicating this hard to secure agreements with planning capacity that we can draw
information to the patient and other health care providers upon in years ahead as part of our
among multiple health care enabling us to share information strong commitment to ongoing
providers continues to be a and coordinate your care more dialogue with our community.
significant challenge. “In health effectively. This visioning process significantly
care, sometimes the right hand We are also committed to influenced this strategic plan. Better
may not know what the left hand strengthening communication on communication and partnerships
is doing, ”says Jonathan other critical fronts. This year, we were high on your list of priorities.
Pantenburg, KMC CFOO. “For the initiated a community feedback You want all stakeholders to
patient, this can be inconvenient process that included an online communicate, integrate, and work
at best and wasteful and even survey, a town hall meeting, one- more effectively together.
dangerous at worst.” to-one interviews, and stakeholder Implementing the Health Care Home
We are committed to addressing consultations. We met with clinical model is part of our commitment to a
this challenge whenever possible providers who serve the area, with larger concept of making Kahuku
by increasing efficient and leaders of community associations Medical Center a hub of wellness and
confidential access to patient and neighborhood boards, and healing for us all.
“Though we live in a more technologically advanced era, in health care,
sometimes the right hand may not know what the left hand is doing,”
says Jonathan Pantenburg. He also states, “For the patient, this can be
inconvenient at best and wastseful and even dangerous at worst.”
Strategic Plan Overview 9Build
Grow
Partnerships
responsibly and
provide access
to every child
who needs us
Build Partnerships
• Increase access to care in the community by expanding partnerships
with specialists and other health care providers.
• Establish service agreements with health providers in the region to
improve continuity and integration of care.
• Work with insurance carriers and governmental agencies to increase
education and awareness of health outcomes in the region.
• Further development of the hospital campus to increase availability
of space and resources for a wide spectrum of partners who can
support health and wellness in the community.
The hospital continues to find ways to improve the
quality of life for our residents. This includes
establishing partnerships with a wide array of different
providers.
10 Kahuku Medical CenterLaying a Strong
Foundation
At Kahuku Medical Center, we embrace our commitment to excellence
while striving to live our mission, vision, and values daily.
What will our patients and their families experience at Kahuku Medical
Center in the future?
• High-quality, patient-centered care within the community.
• Expanded services that include not only those for your immediate health care needs but also those that
improve and maintain your overall health and wellness.
• Affordable health care services delivered at one location within the Ko`olauloa region
• A seamless flow of health information between Kahuku Medical Center, other healthcare providers
in the state of Hawaii, and you.
Strategic Plan Overview 11Community. Family. Home.
56-117 Pualalea Street
Kahuku, HI 96731
TEL (808) 293-9221
© 2015, Kahuku Medical Center, Hawaii All rights reserved www.kahuku.hhsc.orgYou can also read
