Smart Cities & Service Improvements Committee - Office of Civic Innovation June 1, 2017 - Granicus
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Smart Cities &
Service Improvements
Committee
Office of Civic Innovation
June 1, 2017
1. Broadband & Digital Inclusion Update 2. Report on Key State Legislation 3. Development Services Process Improvement 4.Autonomous Vehicle Strategy Update 5.Innovation Roadmap
1. Overview 2. Broadband Update 3. Digital Inclusion Update 4. Next Steps 5. Committee Discussion
Overview of Broadband and Digital Inclusion
Strategy Approach, Scope, & Outcomes
In Progress
Desired Outcomes
San Jose Smart Broadband and Digital Inclusion
City Vision Strategy #1 #2
Revenue - Equity and Innovation Investment
Economic Development
Governance • More choice
Funding • Better quality
Infrastructure • Lower prices
Policy #3
Requires Robust
1. Broadband strategy Digital Inclusion
Broadband
(Equity)
Digital Infrastructure 2. Digital inclusion strategy
3. Internet of Things (Iot “deep dive”) #4
• Knight funded broadband strategy extension
Internet of Things
(IoT) SupportOverview of Broadband and Digital Inclusion
Timeline
Broadband Strategy Work Stream
March-April April-May June Fall
Current State IoT Deep Dive
Gaps and Strategy
Assessment Procurement &
Opportunities Recommendations Execution
February-April April-June June-July August - Sept
Focus Groups and Strategy Digital Inclusion
Street Surveys
Interviews Recommendations Report
Digital Inclusion Work Stream1. Overview 2. Digital Inclusion Update 3. Broadband Update 4. Next Steps 5. Committee Discussion
Digital Inclusion Update 95,000 Residents Cannot Access Internet from Home Source: 2015 American Communities Survey Percentages are compared to category – overlap occurs
Digital Inclusion Update
Current State Assessment
Research Interviews & Focus Groups Street Surveys
• Evaluated digital Inclusion • Conducted four focus groups • Surveyed directly low income
leading practices • Digital Inclusion for Low Income
families with school aged
Families with Students children including digitally
• Seattle
• Digital Inclusion for seniors excluded via SMS
• Austin
• Family Digital Literacy • Private sector funded, non
• Portland
• Digital Devices * profit executed
• Kansas City
• 10 other cities • Conducted 33 interviews • 500+ respondents
• Analyzed census and FCC • Included wide stakeholder • 50 questions about barriers,
data analysis of the digitally cross section internet usage, device, usage,
underserved in San Jose price points, channels for
• Began national collaboration communications, and more.
and engagement with cities • Very insightful
Quick Wins
• Awarded telco digital inclusion grant for 5000-10000 high school students to receive free internet & device for four years
• Piloting a library device checkout program
• Advanced free community Wi-Fi with East Side Union High School and Facebook partnerships
• Awarded National Digital Inclusion Alliance “Digital Inclusion Trail Blazer” Status
• Mayor Liccardo appointed to FCC Broadband Deployment Advisory Committee with focus 8 on equity & digital inclusionDigital Inclusion Update
Interviews and Focus Groups
Collaboration
• Barriers
• Programs
• Challenges
• Opportunities
Low Income Families Digital Inclusion Focus Group City Hall Floor 17 –
• Collaboration on digital inclusion between AT&T, City Digital Inclusion Wall
Staff, Comcast, ConXion to Community, School • Invasion of the stickies
Districts, Sprint, and many more for the first timeDigital Inclusion Update
Street Surveys
No Home Internet Flow
“Where do your children access internet for homework?”
1. Library
2. School
Confirms value in additional
3. Public Place investments of library digital
infrastructure and digital
4. Family and Friends literacy programs
5. Community Center
Confirms value of school and
community Wi-Fi programs
Confirms value of after
school digital infrastructure
High Percentage Lower Percentage and digital literacy
Of Respondent
Of Respondent
Agreement
investments
AgreementDigital Inclusion Update
Emerging Barriers and Strategies
Top Barriers Emerging Strategies
• Broadband access affordability • Accelerate equitable mass broadband deployment
• Device affordability and usability • Refurbish devices, provide library checkout
• Safety - privacy, cyber bullying • Organize for collective impact
• The process – contracts, credit cards, language • Purchase bulk lifeline plans and administer locally
• Relevance – language, value • Expand parent and family literacy programs1. Overview 2. Digital Inclusion Update 3. Broadband Update 4. Next Steps 5. Committee Discussion
Broadband Update
Current State Assessment
18 interviews with City 11 City of San Jose 10 Regional players and
Senior leaders including other third-party specialists,
departments provided
Deputy City Managers, including nonprofit
quantitative and qualitative
Department leaders, organizations and the
data and insight
Mayor’s Office staff private sector
80+ map layers of City
and third-party data such as
city infrastructure, non city
11 Domestic and
international peer
infrastructure (VTA) FCC
benchmark cities
477, US Census, American
Community SurveyBroadband Update
Current State Assessment
Landline Mobile
Singapore Miami
Central District, Hong Kong Chicago
Kowloon, Hong Kong Atlanta
Kansas City, US Los Angeles
Bucharest, Romania New York
Paris, France
San Francisco
Seattle, US
Dallas
Austin, US
Boston
New York, US
Philadelphia
Los Angeles, US
San Jose
San Jose, US
Denver, US Houston
Boston, US Washington DC
0 20 40 60 80 100 120 0 5 10 15 20
Source: Akamai and speedtest.netBroadband Update
Current State Assessment
• High-quality fiber access confined to 2.7% of the City’s census tracks
• Slow mobile and wireline access is widespread
• Competition is largely limited to two dominant providers
• Few drivers currently forcing providers to offer more
• City is not strongly influencing the market
Wireline residential fiber access as of mid-2016 SpeedUp San Jose mobile download speed test results
Without
City Intervention
this market dynamic
will not change
Area of high
Absence Presence 0 - 9 mbps 10 - 19 mbps 20 - 49 mbps
median income
Source: FCC 477 including residential and commercial broadbandBroadband Update
How to approach Government-Led Hybrid model Market-Led
the topic (Recommended)
San Francisco New York City Los Angeles
Chattanooga Seattle Charlotte San Diego
Kansas City San Jose
The hybrid model is Cities building full fiber Cities that welcome private Cities with Laissez faire
networks is expensive, investment with appropriate broadband stagnate as
the best balance of complex, and risky guidance are most successful cable-telecom duopolies
broadband quality
Summary
and cost to a city.
Too Risky Just Right Too Ineffective
Key • Seattle, Palo Alto and • Seattle leveraged streamlined • Broadband speed and
Takeaways others have determined that policies to drive competition price cluster to the
city-led full fiber build-outs and massive fiber buildout bottom of the peer set
are not practical, after • NYC used franchise • No substantial
detailed assessments agreements to drive fiber build- competition in any
• Chattanooga’s unique out market-led city
buildout included control by
the utility and federal fundsBroadband Update
How to guide the market
Public right of way,
Streetlight poles City buildings
conduit, fiber
Streamlined
policy, process, Assets city can Other street
and governance influence furnitureBroadband Update
Broadband governance is the highest priority, and the city lacks it
currently 3
Desired Outcomes
Allowing the City to deliver Economic Development, Digital Inclusion, and Internet of Things Support
Visible to The key benefits for the City, residents and businesses are determined by the infrastructure and
residents policy. Without those, world class outputs are impossible
Economic Development Digital Inclusion Internet of Things
2
Infrastructure and Policy:
Leading to a better build-out of for wireline and wireless infrastructure
Broadband infrastructure–e.g., which technologies, how pervasive, and how equitable—will be
Crucial determined by how the city governs the topic and which policies it enacts
Hybrid enabling
Model conditions 1
Governance and Funding:
Creating consolidated and skillful governance and appropriate funding allows the City to guide powerful market forces
How the city organizes itself to regulate and encourage broadband and digital inclusion topics is
the foundation of how the markets function in the cityBroadband Update
Success will require investment to guide market forces
Example: Implementation of the Hybrid Model
City goal Governance and policy Market-Led
requirements Scenario
• Infrastructure built
Scale up wireless • Policy/strategy
inequitably or not at all
internet widely • Attachment
• Smart City potential not
and equitably • Rate
realized
• Aesthetics
• Economic development
• Deployment
hampered by slow speed
• Interconnection
agreement
Hybrid-Led
• Permit processing
Scenario
• Management
• Safety oversight • Coordinated policy
• Market monitoring • Easy-to-navigate process
• Fair value to the city
• Equitable deploymentBroadband Update
Detailed recommendations will be the final phase
Recommendation Detail on recommendation
Consolidate Fund a new FTE (versus adding to an existing FTE) to be Chief Broadband Officer (CBO), and house the role within
governance behind ITD. The role would advise on policy, hold ultimate accountability for broadband initiatives, and lead telecom
a ChiefRecommendation
Broadband DetailPolicy
negotiations. creation would naturally stay with the Mayor’s Office.
on recommendation
Strategy engagement Officer and
Simplify fiber
appropriate team
Housing within ITD seems
New York City and the logical
Seattle choicepolicy
showed because ITD already
changes ownsgreater
incentivized two flagship initiatives
deployment (Open
of fiber by Data and
private carriers. By
buildout processWickedly Fast Wi-Fi).
proactively Additionally,
considering most
carrier benchmarked
needs peer cities
and improving also
internal housed their
operational broadband
efficiency, leadership
the City within
can help theirmore fiber will
ensure
will generate many for carriersRecommendation
ITD counterpart, soDetail
be deployed more
San on
Joserecommendation
quickly.
wouldSpecific
be amongactions thewhen
peers City can take include:
coordinating efforts or sharing ideas.
Naturally, this role Complete
mostRecommended wouldpolicy
coordinate
actions:heavily
Wi-Fiwith
pilotthe
andMayor’s
developOffice, DPW, DOT, OED,criteria
Library,
to Civic Innovation andIf effective, consider
detailed, actionable Identify Recommendation
other 1) ”Dig
groups.
effective ways to We Once”
suggest
ESUHSD
Detail
policy:
that a
on recommendation
Approve
first taska policy
would that
be willthe
for alert
CBO
metrics
thetoCity
and evaluation
to any potential
designate point opportunities
individuals in
measure
to lay
each of
success.
underground conduit or
expanding the ESUHSD pilot to other school districts, with an expansion focus on the City’s “digitally excluded” regions.
these
Address
departments fiber, so carriers
cultural
to work can move
Close
on broadband down quickly.
digital
initiatives. Provide barriers
inclusion road andthatutility maintenance
reside within the plans
Latinx(to help planthrough:
population digs), and also details (or
recommendations expand
and related
free Wi-FiShape Example
barriers 1) Identifying
Recommendation
metrics to be considered
Detail onsuccessful
recommendation
are:
files) of future construction. Actively solicit and support providers to build out conduit, unlit fiber or aerial fiber.
education and skills training programs offered through local nonprofit partners and/or the
Dedicate sufficient Give the2)CBO
to broadband theuse
mandate
1) TheAccess
Building/Door to assemble
percent change
policy: aSet Smart
in up Cities
eligible
an action team,
population
agreement via the
framework withFree atfor least
or one representative
Reduced
building andLunch telecom Program from (FRLP)
provider each of registration,
the
for in-building and
private sector and expand programs that focus on increasing youth and adults’ use of broadband, technology, and
FTEs behind smart departments easement
working
2) onaccess
smart for wiring,
city issues:
Through and DOT,
street equipment.
DPW, OED
surveys Priority
that andto
have the
beenMDUs.
Offices
conducted of Civic
in San Innovation
Jose’s lowand Sustainability.
income neighborhoods, we haveand learned
Improve The
availabilitynumber of ESUHSD families that have registered to receive
internet security; digital literacy educational programs should also focus on educating the benefits the passcode to the Wi-Fi network usesthatof
city and IoT 3)of low-cost
Streamline
3) permitting
The number process:
affordability
of users Create
to
accessing service
internet services
the levelisagreements
network onedailyof the
through for response
main barriers
analyzing totimes
the for all build-out
registering
network for a
traffichomeandrelated
broadband
data permits,
usage plan. To mitigate this, the
These team members should be existing
internet FTEs whose existing roles overlap with smart city activities in the City (e.g.,
City will need to initiatives, and from DPW)
Recommendation
provide a single point-of-contact
Mike Liw residential 4) –Locations
not 2) City should
where
newIncreasing
FTEs. families
The the
Detail
CBO and
number
on
would
recommendation
(see Wireless buildout recommendations), and respond to permit application issues.
students
oflead
community
thisareteam,
accessing
programming,
and delegate broadband (ex. home,
internet/computer
activities libraries,
coursesschools)
to representatives offered
from in Spanish in schools,
identify supporting broadband
Recommended
each department. 5) plans
initiative
Students
Streamline processactions:
and families’
1) for
community
Incentivizecenters
The Cityand
attitudes should
carriers libraries
toward undertake
by using located
broadband a suite
a reduced inand “digitally
of their
policy
lease excluded”
satisfaction
changes
rate for pole neighborhoods
with the
andattachments
internal service
initiatives
in lowdesigned
income to make the pole attachment
neighborhoods for wirelessprocess simpler, more
prioritize where to resources within 1) Support carrier3)
streetlight network
pole
6) Quality of Wi-Fi design:
Creating Provide
communicable
at families’ homes
marketing
deployments; and specific and information
communicationmore efficient. relevant
This
strategies will to carriers,
facilitate
promoting speedy including:
low-costdeployment
in return, negotiate with carriers to offer free or very low costs services to low income residents. Address
internet of smalland dwelling
cells
services, and
public type;
give the
Wi-Fi City negotiating
locations andleverage with providers. Specific
Street-level shape files; Rights ofactions
way and easement takeshape
relevant attachments free
2) or low-cost
Provide tax the City
devices
incentives can
to carriers thatfiles;
include: offer Cityfree or boundaries and jurisdictions; Parcels and lot
low-cost lifeline broadband plans ($10-$15/ month) to low income
focus departments San Jose
lines; Poles, 4)hasUtilizing
streetlights slowly
andmade other
school
residents
progress
street
as a way
Recommended bytopolicy
furniture; partnering
Existing
communicate
actions: with
utilitycarriers
with maps;
parents toManhole
offer
andpublic Wi-Fi
information;
families on the in downtown.
Zoning;
importance and The City shouldand market
Building
of broadband
footprints, where
expand available.
opportunistically
community
3) Work other
programs, public
1) carriers
with Attachment to Wi-Fi
internet/computer
policy:
remove projects
Create
technical where
orcourses,
modify financially
barriers and
appropriate
that feasible
other
hinder City,
policy toto
citizens provide
nonprofit
specify
from broadband
and
standard
signing private
number
up for access
sector-offered
ofbroadband
a in “hard
attachments to (i.e.,
resources
and
plan outline approval requirements for existing
Dedicate sufficient Give the2)CBO the mandate
Remove reach” to assemble
otherneighborhoods
policy ato
to
and construction
available Digital
close
citizens Inclusion
the
poles digital
constraints:
and use action
divide.
an team,
The
Identify
auction with(see
City
potential
format at least
can: policy,
Funding one representative
rules and regulation
recommendations) from
to each
bottlenecks,
drive value.of and
FTEs behind digital the departments working constraints
on5)digital contract,
inclusion credit
issues: card,
Library, language
DPW, barrier,
PRNS identification)
andand the Office of Civic Innovation. There
construction Focus andon guidelines
computer
2) Rateand to reduce
policy: internet impact
Consider skills on carriers.
training tie this to tobroadband
job growth- forasdifferent
a way to increase
small broadband usage
1) San Joseusing
should also be representatives 4) SanCity
already
from to purchase
has
Jose’s a partnership
school bulk lifeline forre-aligning
with SmartWAVE
districts. both wiredrate and structure
wireless
Technologies
be a flat
andcarriers.
rateand
Ruckus the
Wireless
types
Library toofassist/
for the Wickedly
cell devices,
projectFastmanagebasedthe on sign-
consultant market research. Use
Process will help city inclusion, and
Provide access to
identify supporting
Support network build-out by
computers/laptop
proactively
up
Wi-Fi project in downtown. (ex. rate
residents
3) FTEs,
Pole
policy
Assess
Lease
or
communicating
can
tablet,
renegotiation
go to
Batching
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rather
and
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these relationships
as than
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tool
marketing
library
Create
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in conversation
to
and city
sign infrastructure
work with
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internal
up for with
policy
a low to
cost
thetopartners carriers.
restrict
broadband The
to determine
streetlight
City
plan) should
options
pole leases
look
to expand
to groups of poles. This is a simple way to more expediently
These
City-owned assets team
Increase members
to actively should
market its alsoInclusion
assets
Digital betoexisting
carriers, and
is neighborhoods,
a handle
serious as issue,
bundle with the
them butsmart
where
one team
necessary.
with a lower This Samantha
profile, is because
a key Cramer
lever to frominthe
use
nonegotiation.
company negotiations.
stands to profit from solving it.
Wi-Fi projects to other with an emphasis to expand public Wi-Fi projects to parks.
leaders identify a City and non-City
for deployment Library).
partners
Improve
The
awareness CBO
Key actions
affordability
device
would
for
designate
of 2)to Sprint
takeTherefore,
include:
Providing
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leader
thewith
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Kansas
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would
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Atlanta,
poles,
help close
Organization,
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“digitally
and
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policy
excluded”
requires
the digital
need
to cut
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limited
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increase
bring
down
low-income free
on time awareness
Wi-Fi
from
spots;
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residents
a device refurbishment program
of the
be provide
issues
required
more
and existing
incentives
moving
connected.
solutions
The
to
to Cityattachments
can: on streetlight poles by
each department.
inclusion
1) City issues create
Infrastructure Map: positive
Create feedback
map of loops contractors
existing ofconduit,
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fiber, update.
and Library
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poles. provide
Use this leadership
detail to andelectrical,
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and efforts
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like
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to support
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Seattle
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designating
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certain
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the other
(e.g., private
Organization,
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design
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sector
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that
(e.g.,
so
attachments
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is
with
comprised
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San
size).on
of various
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of City
quickly.
types
on this
donations,
(e.g.,
members,
effort
financing
nonprofit
This
options and/or sell
2) Co-Location is currently
Possibilities: working
refurbished
Create with
andinventory
the devicesFacebook
private ofatsector,
low cost fortoits’
co-location for low-income
Terragraph
deliver
facility organized individuals
technology
possibilities and(e.g., that at meet
that
collaborative provides
libraries,specific
impact guidelines
outdoor
to theWi-Fi
schools, in the downtown
community.
etc.),
framework businessand
specifications 1)area. Increase
2)Similar
Appoint
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relevant NGOs
Recommended
awarenesstheESUHSD
to(e.g.,
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and
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the
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project
point-of-contact:
private
and negotiation
inclusion
manage
pilot
sector
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project,
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approvals
targeted
refurbishment
City should
for
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and
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leasingofwhether
evaluate key stakeholders
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pole attachmentsthe
such thatand
go Facebook
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theTerragraph
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and OED, and may involve other departments. As a
project is successful marketing
and if it should communication
consider strategiesthe
expanding andproject.
promotes In the programs,
doing so, the andshould
City that libraryalso locations
evaluate across
its the City can be
concession – and potential negotiating option – for the City, it should offer the CBO or a CBO designee to be the single point-of-contact for
2) Increase used awareness of existing free Wi-Fi, culturally-appropriate education, and device programs
applicability to bring theas main
technology equipment
wirelessindoor.
drop-off locations
carriers throughout the approval process.
3) Increase
3) Encouragevisibility ofschools,
all community Wi-Fielementary
including projects through and middle targeted schools, communication
to expand and1-to-1
their marketing–
device focus on specific
initiatives
2) Master utility agreement: Work with PG&E to negotiate a master agreement with a standard, reasonableand ratecreate
for pole attachment and power use.
demographics
device lending and neighborhoods
programs where (i.e.,
all Latino/acan
students population
lease out inadistricts
device 3, year.
all 5, and 7) applicable, the City should help
When
3) Pole inventory management: An exhaustive inventory that includes which carrier is on where will help the City identify any location gaps as the City
school districts looksform relationships
to expand on small with the private sector to donate devices and provide technical support that will
cell deployment.
allow to4)expand Service theLevel1-to-1 device initiative
Agreements (SLAs): Define basic service requirements and expectations from both parties.
Once these building blocks are in place, the City can move to expedite permitting in batches, as basic requirements for successful attachment placing
– at appropriate lease rates – will have been agreed.1. Overview 2. Broadband Update 3. Digital Inclusion Update 4. Next Steps 5. Committee Discussion
Next Steps
1. Complete broadband strategy recommendations
2. Analyze and document street surveys findings
3. Develop and document digital inclusion strategy
recommendations
4. Conduct a detailed September update
5. IoT “Deep Dive” procurement and execution1. Overview 2. Broadband Update 3. Digital Inclusion Update 4. Next Steps 5. Committee Discussion
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