Smart Cities & Service Improvements Committee - Office of Civic Innovation June 1, 2017 - Granicus

 
Smart Cities & Service Improvements Committee - Office of Civic Innovation June 1, 2017 - Granicus
Smart Cities &
Service Improvements
Committee
                Office of Civic Innovation
                             June 1, 2017
Smart Cities & Service Improvements Committee - Office of Civic Innovation June 1, 2017 - Granicus
1. Broadband & Digital Inclusion Update
2. Report on Key State Legislation
3. Development Services Process
  Improvement
4.Autonomous Vehicle Strategy Update
5.Innovation Roadmap
Smart Cities & Service Improvements Committee - Office of Civic Innovation June 1, 2017 - Granicus
1.   Overview
2.   Broadband Update
3.   Digital Inclusion Update
4.   Next Steps
5.   Committee Discussion
Smart Cities & Service Improvements Committee - Office of Civic Innovation June 1, 2017 - Granicus
Overview of Broadband and Digital Inclusion
Strategy Approach, Scope, & Outcomes
                                        In Progress

                                                                                  Desired Outcomes
   San Jose Smart              Broadband and Digital Inclusion
     City Vision                         Strategy                            #1                         #2

                                                                                                      Revenue - Equity and Innovation Investment
                                                                              Economic Development
                                                   Governance               • More choice
                                                   Funding                  • Better quality
                                                   Infrastructure           • Lower prices
                                                   Policy                   #3

   Requires Robust
                           1. Broadband strategy                                  Digital Inclusion
       Broadband
                                                                                       (Equity)
  Digital Infrastructure   2. Digital inclusion strategy
                           3. Internet of Things (Iot “deep dive”)           #4
                              • Knight funded broadband strategy extension

                                                                              Internet of Things
                                                                                 (IoT) Support
Overview of Broadband and Digital Inclusion
Timeline

Broadband Strategy Work Stream
     March-April          April-May            June                           Fall
          Current State                                                            IoT Deep Dive
                              Gaps and              Strategy
          Assessment                                                               Procurement &
                             Opportunities      Recommendations                      Execution

February-April             April-June            June-July              August - Sept
  Focus Groups and                                        Strategy        Digital Inclusion
                              Street Surveys
     Interviews                                       Recommendations          Report

Digital Inclusion Work Stream
1.   Overview
2.   Digital Inclusion Update
3.   Broadband Update
4.   Next Steps
5.   Committee Discussion
Digital Inclusion Update
95,000 Residents Cannot Access Internet from Home

Source: 2015 American Communities Survey
Percentages are compared to category – overlap occurs
Digital Inclusion Update
Current State Assessment
                  Research                     Interviews & Focus Groups                         Street Surveys
      • Evaluated digital Inclusion            • Conducted four focus groups             • Surveyed directly low income
        leading practices                           • Digital Inclusion for Low Income
                                                                                           families with school aged
                                                      Families with Students               children including digitally
           •   Seattle
                                                    • Digital Inclusion for seniors        excluded via SMS
           •   Austin
                                                    • Family Digital Literacy            • Private sector funded, non
           •   Portland
                                                    • Digital Devices *                    profit executed
           •   Kansas City
           •   10 other cities                 • Conducted 33 interviews                 • 500+ respondents
      • Analyzed census and FCC                • Included wide stakeholder               • 50 questions about barriers,
        data analysis of the digitally           cross section                             internet usage, device, usage,
        underserved in San Jose                                                            price points, channels for
      • Began national collaboration                                                       communications, and more.
        and engagement with cities                                                       • Very insightful
  Quick Wins
  •     Awarded telco digital inclusion grant for 5000-10000 high school students to receive free internet & device for four years
  •     Piloting a library device checkout program
  •     Advanced free community Wi-Fi with East Side Union High School and Facebook partnerships
  •     Awarded National Digital Inclusion Alliance “Digital Inclusion Trail Blazer” Status
  •     Mayor Liccardo appointed to FCC Broadband Deployment Advisory Committee with focus      8 on equity & digital inclusion
Digital Inclusion Update
Interviews and Focus Groups

                                                          Collaboration
                                                           •   Barriers
                                                           •   Programs
                                                           •   Challenges
                                                           •   Opportunities

Low Income Families Digital Inclusion Focus Group                                City Hall Floor 17 –
• Collaboration on digital inclusion between AT&T, City                         Digital Inclusion Wall
  Staff, Comcast, ConXion to Community, School                                 • Invasion of the stickies
  Districts, Sprint, and many more for the first time
Digital Inclusion Update
Street Surveys
    No Home Internet Flow
    “Where do your children access internet for homework?”
    1.       Library
    2.       School
                                                 Confirms value in additional
    3.       Public Place                        investments of library digital
                                                 infrastructure and digital
    4.       Family and Friends                  literacy programs
    5.       Community Center
                                                 Confirms value of school and
                                                 community Wi-Fi programs

                                                 Confirms value of after
                                                 school digital infrastructure
     High Percentage          Lower Percentage   and digital literacy
                               Of Respondent
     Of Respondent
                                 Agreement
                                                 investments
        Agreement
Digital Inclusion Update
Emerging Barriers and Strategies

              Top Barriers                                 Emerging Strategies
 • Broadband access affordability                    • Accelerate equitable mass broadband deployment

 • Device affordability and usability                • Refurbish devices, provide library checkout

 • Safety - privacy, cyber bullying                  • Organize for collective impact

 • The process – contracts, credit cards, language   • Purchase bulk lifeline plans and administer locally

 • Relevance – language, value                       • Expand parent and family literacy programs
1.   Overview
2.   Digital Inclusion Update
3.   Broadband Update
4.   Next Steps
5.   Committee Discussion
Broadband Update
Current State Assessment

    18 interviews with City                 11 City of San Jose              10 Regional players and
     Senior leaders including                                                other third-party specialists,
                                           departments provided
     Deputy City Managers,                                                        including nonprofit
                                         quantitative and qualitative
      Department leaders,                                                       organizations and the
                                              data and insight
       Mayor’s Office staff                                                          private sector

                   80+ map layers of City
                   and third-party data such as
                    city infrastructure, non city
                                                                 11 Domestic and
                                                                  international peer
                    infrastructure (VTA) FCC
                                                                   benchmark cities
                   477, US Census, American
                        Community Survey
Broadband Update
Current State Assessment
                                    Landline                                                   Mobile
                  Singapore                                                           Miami

  Central District, Hong Kong                                                       Chicago
        Kowloon, Hong Kong                                                           Atlanta
            Kansas City, US                                                     Los Angeles
        Bucharest, Romania                                                         New York
               Paris, France
                                                                               San Francisco
                 Seattle, US
                                                                                      Dallas
                  Austin, US
                                                                                     Boston
               New York, US
                                                                                Philadelphia
            Los Angeles, US
                                                                                   San Jose
               San Jose, US
                 Denver, US                                                         Houston

                 Boston, US                                                   Washington DC

                                0      20      40       60   80   100   120                    0        5   10   15   20

                     Source: Akamai and speedtest.net
Broadband Update
Current State Assessment
 •     High-quality fiber access confined to 2.7% of the City’s census tracks
 •     Slow mobile and wireline access is widespread
 •     Competition is largely limited to two dominant providers
 •     Few drivers currently forcing providers to offer more
 •     City is not strongly influencing the market
 Wireline residential fiber access as of mid-2016                      SpeedUp San Jose mobile download speed test results

                                                                                                                                    Without
                                                                                                                              City Intervention
                                                                                                                             this market dynamic
                                                                                                                               will not change

                                                       Area of high
     Absence              Presence                                               0 - 9 mbps   10 - 19 mbps   20 - 49 mbps
                                                       median income
Source: FCC 477 including residential and commercial broadband
Broadband Update
How to approach                        Government-Led                      Hybrid model                             Market-Led
the topic                                                                (Recommended)
                                                  San Francisco                   New York City                  Los Angeles

                                    Chattanooga                      Seattle                       Charlotte                   San Diego
                                                                                                  Kansas City                  San Jose

The hybrid model is                   Cities building full fiber      Cities that welcome private               Cities with Laissez faire
                                      networks is expensive,         investment with appropriate                 broadband stagnate as
the best balance of                     complex, and risky          guidance are most successful                cable-telecom duopolies
broadband quality
                                                                                
                      Summary
and cost to a city.
                                          Too Risky                            Just Right                         Too Ineffective
                         Key      • Seattle, Palo Alto and         • Seattle leveraged streamlined          • Broadband speed and
                      Takeaways     others have determined that      policies to drive competition            price cluster to the
                                    city-led full fiber build-outs   and massive fiber buildout               bottom of the peer set
                                    are not practical, after       • NYC used franchise                     • No substantial
                                    detailed assessments             agreements to drive fiber build-         competition in any
                                  • Chattanooga’s unique             out                                      market-led city
                                    buildout included control by
                                    the utility and federal funds
Broadband Update
How to guide the market

                                   Public right of way,
               Streetlight poles                          City buildings
                                     conduit, fiber

                 Streamlined
               policy, process,     Assets city can       Other street
               and governance         influence            furniture
Broadband Update
Broadband governance is the highest priority, and the city lacks it
currently       3
                            Desired Outcomes
                            Allowing the City to deliver Economic Development, Digital Inclusion, and Internet of Things Support
           Visible to       The key benefits for the City, residents and businesses are determined by the infrastructure and
           residents        policy. Without those, world class outputs are impossible

                                       Economic Development                  Digital Inclusion             Internet of Things

                        2
                            Infrastructure and Policy:
                            Leading to a better build-out of for wireline and wireless infrastructure

                            Broadband infrastructure–e.g., which technologies, how pervasive, and how equitable—will be
            Crucial    determined by how the city governs the topic and which policies it enacts
 Hybrid    enabling
 Model    conditions 1
                            Governance and Funding:
                            Creating consolidated and skillful governance and appropriate funding allows the City to guide powerful market forces

                            How the city organizes itself to regulate and encourage broadband and digital inclusion topics is
                            the foundation of how the markets function in the city
Broadband Update
Success will require investment to guide market forces

                      Example: Implementation of the Hybrid Model

     City goal             Governance and policy                               Market-Led
                               requirements                                     Scenario
                                                                    • Infrastructure built
Scale up wireless         • Policy/strategy
                                                                      inequitably or not at all
internet widely              • Attachment
                                                                    • Smart City potential not
and equitably                • Rate
                                                                      realized
                             • Aesthetics
                                                                    • Economic development
                          • Deployment
                                                                      hampered by slow speed
                             • Interconnection
                                 agreement
                                                                                Hybrid-Led
                             • Permit processing
                                                                                 Scenario
                          • Management
                             • Safety oversight                     •   Coordinated policy
                             • Market monitoring                    •   Easy-to-navigate process
                                                                    •   Fair value to the city
                                                                    •   Equitable deployment
Broadband Update
Detailed recommendations will be the final phase
                         Recommendation                       Detail on recommendation
                         Consolidate            Fund a new FTE (versus adding to an existing FTE) to be Chief Broadband Officer (CBO), and house the role within
                         governance behind      ITD. The role would advise on policy, hold ultimate accountability for broadband initiatives, and lead telecom
                         a ChiefRecommendation
                                 Broadband              DetailPolicy
                                                negotiations.        creation would naturally stay with the Mayor’s Office.
                                                                on recommendation
Strategy engagement      Officer and
                                Simplify fiber
                         appropriate team
                                                Housing  within ITD  seems
                                                        New York City and the  logical
                                                                            Seattle    choicepolicy
                                                                                     showed   because   ITD already
                                                                                                    changes           ownsgreater
                                                                                                             incentivized  two flagship   initiatives
                                                                                                                                  deployment           (Open
                                                                                                                                                   of fiber by Data and
                                                                                                                                                               private carriers. By
                                buildout processWickedly  Fast Wi-Fi).
                                                        proactively    Additionally,
                                                                    considering      most
                                                                                carrier   benchmarked
                                                                                        needs            peer cities
                                                                                               and improving         also
                                                                                                               internal   housed their
                                                                                                                        operational     broadband
                                                                                                                                    efficiency,         leadership
                                                                                                                                                  the City         within
                                                                                                                                                            can help      theirmore fiber will
                                                                                                                                                                      ensure
will generate many                  for carriersRecommendation
                                                    ITD counterpart, soDetail
                                                           be deployed   more
                                                                        San    on
                                                                              Joserecommendation
                                                                                quickly.
                                                                                   wouldSpecific
                                                                                         be amongactions thewhen
                                                                                                     peers   City can take include:
                                                                                                                  coordinating efforts or sharing ideas.
                                                           Naturally, this role Complete
                                                              mostRecommended   wouldpolicy
                                                                                         coordinate
                                                                                               actions:heavily
                                                                                                          Wi-Fiwith
                                                                                                                pilotthe
                                                                                                                      andMayor’s
                                                                                                                           developOffice,     DPW,   DOT, OED,criteria
                                                                                                                                                                   Library,
                                                                                                                                                                          to Civic Innovation   andIf effective, consider
detailed, actionable                                 Identify Recommendation
                                                           other   1) ”Dig
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                                                                               suggest
                                                                                             ESUHSD
                                                                                           Detail
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                                                                                               Approve
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                                                                                                             would  that
                                                                                                                     be  willthe
                                                                                                                        for    alert
                                                                                                                                 CBO
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                                                                                                                                     thetoCity
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                                                                                                                                                                              measure
                                                                                                                                                                                 to lay
                                                                                                                                                                              each  of
                                                                                                                                                                                        success.
                                                                                                                                                                                        underground conduit or
                                                                                expanding the ESUHSD pilot to other school districts, with an expansion focus on the City’s “digitally excluded” regions.
                                                                                                                                                                                       these
                                                              Address
                                                           departments  fiber, so carriers
                                                                        cultural
                                                                          to work            can move
                                                                                           Close
                                                                                    on broadband  down    quickly.
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                                                                                                     initiatives.   Provide barriers
                                                                                                                  inclusion   road andthatutility maintenance
                                                                                                                                              reside within the plans
                                                                                                                                                                 Latinx(to  help planthrough:
                                                                                                                                                                        population     digs), and also details (or
recommendations                                      expand
                                                  and related
                                                              free Wi-FiShape   Example
                                                                   barriers 1) Identifying
                                                         Recommendation
                                                                                            metrics  to be   considered
                                                                                           Detail onsuccessful
                                                                                                            recommendation
                                                                                                                          are:
                                                                                 files) of future construction. Actively solicit and support providers to build out conduit, unlit fiber or aerial fiber.
                                                                                                                                 education and skills training programs offered through local nonprofit partners and/or the
                         Dedicate sufficient   Give  the2)CBO
                                                  to broadband    theuse
                                                                      mandate
                                                                      1) TheAccess
                                                              Building/Door        to assemble
                                                                                  percent     change
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                                                                                                             in up       Cities
                                                                                                                  eligible
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                                                                                                                                 population
                                                                                                                             agreement                via the
                                                                                                                                                    framework withFree atfor least
                                                                                                                                                                                or     one representative
                                                                                                                                                                                    Reduced
                                                                                                                                                                                 building         andLunch telecom     Program from (FRLP)
                                                                                                                                                                                                                            provider      each     of registration,
                                                                                                                                                                                                                                                        the
                                                                                                                                                                                                                                              for in-building         and
                                                                                         private sector and expand programs that focus on increasing youth and adults’ use of broadband, technology, and
                         FTEs behind smart     departments    easement
                                                                working
                                                                      2) onaccess
                                                                              smart    for  wiring,
                                                                                         city issues:
                                                                                           Through      and  DOT,
                                                                                                          street  equipment.
                                                                                                                        DPW, OED
                                                                                                                     surveys            Priority
                                                                                                                                      that       andto
                                                                                                                                              have      the
                                                                                                                                                        beenMDUs.
                                                                                                                                                               Offices
                                                                                                                                                                 conducted     of   Civic
                                                                                                                                                                                       in   San Innovation
                                                                                                                                                                                                     Jose’s         lowand     Sustainability.
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                                                         Improve           The
                                                                      availabilitynumber       of  ESUHSD             families         that     have      registered            to  receive
                                                                                         internet security; digital literacy educational programs should also focus on educating the benefits        the     passcode            to   the     Wi-Fi     network                         usesthatof
                         city and IoT                   3)of low-cost
                                                              Streamline
                                                                      3)    permitting
                                                                           The    number     process:
                                                                                           affordability
                                                                                               of  users     Create
                                                                                                                to
                                                                                                               accessing   service
                                                                                                                    internet       services
                                                                                                                                   the     levelisagreements
                                                                                                                                           network      onedailyof   the
                                                                                                                                                                      through for response
                                                                                                                                                                             main     barriers
                                                                                                                                                                                      analyzing         totimes
                                                                                                                                                                                                            the       for all build-out
                                                                                                                                                                                                             registering
                                                                                                                                                                                                                     network      for    a
                                                                                                                                                                                                                                     traffichomeandrelated
                                                                                                                                                                                                                                                       broadband
                                                                                                                                                                                                                                                        data    permits,
                                                                                                                                                                                                                                                                usage    plan.   To   mitigate    this, the
                                               These team      members     should     be    existing
                                                                                         internet         FTEs       whose         existing         roles     overlap         with     smart         city     activities        in   the     City   (e.g.,
City will need to        initiatives, and                 from DPW)
                                                                     Recommendation
                                                              provide a single point-of-contact
                                               Mike Liw residential   4) –Locations
                                                                            not 2)         City should
                                                                                           where
                                                                                  newIncreasing
                                                                                          FTEs.       families
                                                                                                    The    the
                                                                                                               Detail
                                                                                                             CBO      and
                                                                                                                   number
                                                                                                                          on
                                                                                                                        would
                                                                                                                                recommendation
                                                                                                                (see Wireless buildout recommendations), and respond to permit application issues.
                                                                                                                               students
                                                                                                                                   oflead
                                                                                                                                        community
                                                                                                                                              thisareteam,
                                                                                                                                                        accessing
                                                                                                                                                              programming,
                                                                                                                                                                 and delegate broadband              (ex. home,
                                                                                                                                                                                           internet/computer
                                                                                                                                                                                              activities                    libraries,
                                                                                                                                                                                                                                 coursesschools)
                                                                                                                                                                                                                  to representatives             offered
                                                                                                                                                                                                                                                     from in Spanish in schools,
                         identify supporting             broadband
                                                        Recommended
                                               each department.       5) plans
                                                                             initiative
                                                                           Students
                                                                     Streamline     processactions:
                                                                                          and   families’
                                                                                           1) for
                                                                                         community
                                                                                                 Incentivizecenters
                                                                                                               The    Cityand
                                                                                                                  attitudes  should
                                                                                                                      carriers      libraries
                                                                                                                                   toward  undertake
                                                                                                                                      by using       located
                                                                                                                                                  broadband a suite
                                                                                                                                                      a reduced     inand “digitally
                                                                                                                                                                         of      their
                                                                                                                                                                              policy
                                                                                                                                                                          lease            excluded”
                                                                                                                                                                                          satisfaction
                                                                                                                                                                                        changes
                                                                                                                                                                                     rate     for pole            neighborhoods
                                                                                                                                                                                                                     with the
                                                                                                                                                                                                         andattachments
                                                                                                                                                                                                                  internal           service
                                                                                                                                                                                                                               initiatives
                                                                                                                                                                                                                                       in lowdesigned
                                                                                                                                                                                                                                                  income to       make the pole attachment
                                                                                                                                                                                                                                                               neighborhoods           for wirelessprocess simpler, more
prioritize where to      resources within               1) Support       carrier3)
                                                                     streetlight   network
                                                                                  pole
                                                                      6) Quality of Wi-Fi       design:
                                                                                         Creating              Provide
                                                                                                               communicable
                                                                                                     at families’ homes
                                                                                                       marketing
                                                                                                 deployments;              and specific  and    information
                                                                                                                                    communicationmore     efficient.  relevant
                                                                                                                                                                          This
                                                                                                                                                                   strategies     will to    carriers,
                                                                                                                                                                                        facilitate
                                                                                                                                                                                        promoting        speedy including:
                                                                                                                                                                                                               low-costdeployment
                                                                                                                          in return, negotiate with carriers to offer free or very low costs services to low income residents.      Address
                                                                                                                                                                                                                                 internet    of smalland    dwelling
                                                                                                                                                                                                                                                         cells
                                                                                                                                                                                                                                                 services,      and
                                                                                                                                                                                                                                                                public    type;
                                                                                                                                                                                                                                                                       give  the
                                                                                                                                                                                                                                                                            Wi-Fi City  negotiating
                                                                                                                                                                                                                                                                                     locations      andleverage with providers. Specific
                                                              Street-level   shape files;       Rights       ofactions
                                                                                                                   way     and      easement      takeshape
                         relevant                                    attachments         free
                                                                                           2) or    low-cost
                                                                                                 Provide        tax        the City
                                                                                                                     devices
                                                                                                                       incentives         can
                                                                                                                                           to carriers        thatfiles;
                                                                                                                                                         include:      offer Cityfree or boundaries and jurisdictions; Parcels and lot
                                                                                                                                                                                               low-cost lifeline broadband plans ($10-$15/ month) to low income
focus                    departments                                  San Jose
                                                              lines; Poles,      4)hasUtilizing
                                                                              streetlights slowly
                                                                                                andmade other
                                                                                                      school
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                                                                                                                   progress
                                                                                                                    street
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                                                                                                               Recommended           bytopolicy
                                                                                                                                furniture; partnering
                                                                                                                                                   Existing
                                                                                                                                            communicate
                                                                                                                                                     actions:  with
                                                                                                                                                                  utilitycarriers
                                                                                                                                                                       with    maps;
                                                                                                                                                                                 parents toManhole
                                                                                                                                                                                               offer
                                                                                                                                                                                                  andpublic            Wi-Fi
                                                                                                                                                                                                                 information;
                                                                                                                                                                                                           families         on the in downtown.
                                                                                                                                                                                                                                          Zoning;
                                                                                                                                                                                                                                          importance    and The    City shouldand market
                                                                                                                                                                                                                                                              Building
                                                                                                                                                                                                                                                              of  broadband
                                                              footprints,  where
                                                                      expand          available.
                                                                                 opportunistically
                                                                                         community
                                                                                           3)    Work        other
                                                                                                            programs,    public
                                                                                                               1) carriers
                                                                                                            with     Attachment    to Wi-Fi
                                                                                                                                 internet/computer
                                                                                                                                          policy:
                                                                                                                                        remove    projects
                                                                                                                                                      Create
                                                                                                                                                       technical where
                                                                                                                                                                 orcourses,
                                                                                                                                                                      modify    financially
                                                                                                                                                                          barriers     and
                                                                                                                                                                                   appropriate
                                                                                                                                                                                         that        feasible
                                                                                                                                                                                                 other
                                                                                                                                                                                                  hinder     City,
                                                                                                                                                                                                         policy      toto
                                                                                                                                                                                                                citizens    provide
                                                                                                                                                                                                                        nonprofit
                                                                                                                                                                                                                         specify
                                                                                                                                                                                                                               from         broadband
                                                                                                                                                                                                                                          and
                                                                                                                                                                                                                                      standard
                                                                                                                                                                                                                                          signing private
                                                                                                                                                                                                                                                     number
                                                                                                                                                                                                                                                       up  for access
                                                                                                                                                                                                                                                              sector-offered
                                                                                                                                                                                                                                                                ofbroadband
                                                                                                                                                                                                                                                                a           in “hard
                                                                                                                                                                                                                                                                     attachments         to (i.e.,
                                                                                                                                                                                                                                                                                      resources
                                                                                                                                                                                                                                                                                       and
                                                                                                                                                                                                                                                                                     plan   outline approval requirements for existing
                         Dedicate sufficient   Give the2)CBO      the mandate
                                                              Remove  reach”       to assemble
                                                                         otherneighborhoods
                                                                                 policy                ato
                                                                                                         to
                                                                                            and construction
                                                                                         available          Digital
                                                                                                              close
                                                                                                             citizens    Inclusion
                                                                                                                         the
                                                                                                                     poles       digital
                                                                                                                           constraints:
                                                                                                                               and     use  action
                                                                                                                                              divide.
                                                                                                                                              an         team,
                                                                                                                                                           The
                                                                                                                                                    Identify
                                                                                                                                                    auction          with(see
                                                                                                                                                                    City
                                                                                                                                                                  potential
                                                                                                                                                                format         at least
                                                                                                                                                                              can:   policy,
                                                                                                                                                                                     Funding   one      representative
                                                                                                                                                                                                    rules       and regulation
                                                                                                                                                                                                      recommendations)                from
                                                                                                                                                                                                                                        to      each
                                                                                                                                                                                                                                              bottlenecks,
                                                                                                                                                                                                                                            drive   value.of and
                         FTEs behind digital the departments         working constraints
                                                                               on5)digital       contract,
                                                                                              inclusion           credit
                                                                                                                issues:      card,
                                                                                                                              Library,  language
                                                                                                                                               DPW,       barrier,
                                                                                                                                                           PRNS          identification)
                                                                                                                                                                          andand  the    Office        of    Civic      Innovation.            There
                                                              construction               Focus  andon guidelines
                                                                                                         computer
                                                                                                               2)    Rateand to   reduce
                                                                                                                              policy: internet    impact
                                                                                                                                           Consider  skills    on    carriers.
                                                                                                                                                               training                 tie     this to tobroadband
                                                                                                                                                                                                             job     growth-      forasdifferent
                                                                                                                                                                                                                                            a way      to increase
                                                                                                                                                                                                                                                                 small broadband            usage
                                                                      1) San Joseusing
                                               should also be representatives              4) SanCity
                                                                                           already
                                                                                         from            to purchase
                                                                                                       has
                                                                                                         Jose’s  a partnership
                                                                                                                       school   bulk     lifeline     forre-aligning
                                                                                                                                            with SmartWAVE
                                                                                                                                     districts.             both     wiredrate   and structure
                                                                                                                                                                                         wireless
                                                                                                                                                                               Technologies
                                                                                                                                                                                                           be     a flat
                                                                                                                                                                                                             andcarriers.
                                                                                                                                                                                                                           rateand
                                                                                                                                                                                                                      Ruckus              the
                                                                                                                                                                                                                                     Wireless
                                                                                                                                                                                                                                                      types
                                                                                                                                                                                                                                                Library     toofassist/
                                                                                                                                                                                                                                                       for the    Wickedly
                                                                                                                                                                                                                                                                          cell  devices,
                                                                                                                                                                                                                                                                           projectFastmanagebasedthe on sign-
                                                                                                                                                                                                                                                                                                         consultant market research. Use
Process will help city   inclusion, and
                                Provide access to
                         identify supporting
                                                        Support network       build-out      by
                                                                                                  computers/laptop
                                                                                                  proactively
                                                                                                 up
                                                                           Wi-Fi project in downtown. (ex.           rate
                                                                                                               residents
                                                                                                               3) FTEs,
                                                                                                                     Pole
                                                                                                                            policy
                                                                                                                          Assess
                                                                                                                             Lease
                                                                                                                                    or
                                                                                                                        communicating
                                                                                                                                 can
                                                                                                                                          tablet,
                                                                                                                                        renegotiation
                                                                                                                                         go    to
                                                                                                                                         Batching
                                                                                                                                                    a
                                                                                                                                                       rather
                                                                                                                                                       and
                                                                                                                                                       nearby
                                                                                                                                          these relationships
                                                                                                                                                              as   than
                                                                                                                                                                   a
                                                                                                                                                         policy:city
                                                                                                                                                                       tool
                                                                                                                                                               marketing
                                                                                                                                                                    library
                                                                                                                                                                     Create
                                                                                                                                                                              smartphone
                                                                                                                                                                               in  conversation
                                                                                                                                                                                  to
                                                                                                                                                                                and city
                                                                                                                                                                                      sign   infrastructure
                                                                                                                                                                                        work with
                                                                                                                                                                                  an(e.g.,
                                                                                                                                                                                       internal
                                                                                                                                                                                                 up   for  with
                                                                                                                                                                                                       policy
                                                                                                                                                                                                             a   low      to
                                                                                                                                                                                                                        cost
                                                                                                                                                                                                              thetopartners   carriers.
                                                                                                                                                                                                                       restrict
                                                                                                                                                                                                                                 broadband      The
                                                                                                                                                                                                                                       to determine
                                                                                                                                                                                                                                   streetlight
                                                                                                                                                                                                                                                        City
                                                                                                                                                                                                                                                     plan)     should
                                                                                                                                                                                                                                                              options
                                                                                                                                                                                                                                                    pole leases
                                                                                                                                                                                                                                                                           look
                                                                                                                                                                                                                                                                           to expand
                                                                                                                                                                                                                                                                      to groups     of poles. This is a simple way to more expediently
                                               These
                                City-owned assets      team
                                                  Increase     members
                                                        to actively        should
                                                                       market   its   alsoInclusion
                                                                                     assets
                                                                                 Digital      betoexisting
                                                                                                     carriers,        and
                                                                                                              is neighborhoods,
                                                                                                                   a handle
                                                                                                                      serious   as issue,
                                                                                                                              bundle   with    the
                                                                                                                                             them  butsmart
                                                                                                                                                        where
                                                                                                                                                         one               team
                                                                                                                                                                    necessary.
                                                                                                                                                                 with       a lower         This  Samantha
                                                                                                                                                                                           profile,    is because
                                                                                                                                                                                                            a key        Cramer
                                                                                                                                                                                                                        lever      to    frominthe
                                                                                                                                                                                                                                        use
                                                                                                                                                                                                                             nonegotiation.
                                                                                                                                                                                                                                    company         negotiations.
                                                                                                                                                                                                                                                      stands      to profit from solving it.
                                                                           Wi-Fi     projects    to   other                                       with    an   emphasis             to   expand            public       Wi-Fi       projects        to  parks.
leaders identify a       City and non-City
                                for deployment Library).
                         partners
                                                         Improve
                                                         The
                                                  awareness      CBO
                                                        Key actions
                                                         affordability
                                                                      device
                                                                       would
                                                                          for
                                                                               designate
                                                                  of 2)to Sprint
                                                                           takeTherefore,
                                                                                   include:
                                                                                           Providing
                                                                                     has and
                                                                                               a
                                                                                            worked
                                                                                                   leader
                                                                                                   thewith
                                                                                                 a device
                                                                                                            free
                                                                                                           City,
                                                                                                                    or very
                                                                                                                 from
                                                                                                                    with
                                                                                                                   cities
                                                                                                               4)leasing
                                                                                                                          thethe
                                                                                                                             such
                                                                                                                     One Touch
                                                                                                                                 lease
                                                                                                                                 Library,
                                                                                                                                program  as
                                                                                                                                            requests
                                                                                                                                  low-costwho
                                                                                                                                      Collective
                                                                                                                                         Make
                                                                                                                                                   devices
                                                                                                                                              Kansas
                                                                                                                                                  toReady
                                                                                                                                                           for
                                                                                                                                                           would
                                                                                                                                                         Impact
                                                                                                                                                                the
                                                                                                                                                              City,
                                                                                                                                                      encouragepolicy:
                                                                                                                                                                       City’s
                                                                                                                                                                 candelegate
                                                                                                                                                                        Atlanta,
                                                                                                                                                                                   poles,
                                                                                                                                                                           help close
                                                                                                                                                                        Organization,
                                                                                                                                                                            Create aCharlotte
                                                                                                                                                                           “digitally
                                                                                                                                                                                              and
                                                                                                                                                                                          activities
                                                                                                                                                                                            policy
                                                                                                                                                                                            excluded”
                                                                                                                                                                                                      requires
                                                                                                                                                                                                the digital
                                                                                                                                                                                                     need
                                                                                                                                                                                                        to cut
                                                                                                                                                                                                              to
                                                                                                                                                                                                              toto
                                                                                                                                                                                                                      limited
                                                                                                                                                                                                                    inclusion gap. Create
                                                                                                                                                                                                                    representatives
                                                                                                                                                                                                                      increase
                                                                                                                                                                                                                    bring
                                                                                                                                                                                                                    down
                                                                                                                                                                                                                  low-income  free
                                                                                                                                                                                                                             on   time  awareness
                                                                                                                                                                                                                                       Wi-Fi
                                                                                                                                                                                                                                                  from
                                                                                                                                                                                                                                                  spots;
                                                                                                                                                                                                                                            and resources
                                                                                                                                                                                                                                         residents
                                                                                                                                                                                                                                                           a device refurbishment program
                                                                                                                                                                                                                                                            of the
                                                                                                                                                                                                                                                         be provide
                                                                                                                                                                                                                                                                       issues
                                                                                                                                                                                                                                                                 required
                                                                                                                                                                                                                                                              more
                                                                                                                                                                                                                                                                                  and existing
                                                                                                                                                                                                                                                                          incentives
                                                                                                                                                                                                                                                                              moving
                                                                                                                                                                                                                                                                       connected.
                                                                                                                                                                                                                                                                                         solutions
                                                                                                                                                                                                                                                                                        The
                                                                                                                                                                                                                                                                                                       to
                                                                                                                                                                                                                                                                                           to Cityattachments
                                                                                                                                                                                                                                                                                                      can:        on streetlight poles by
                                               each  department.
                                                  inclusion
                                                        1) City issues           create
                                                                    Infrastructure     Map:  positive
                                                                                                Create     feedback
                                                                                                              map       of    loops contractors
                                                                                                                            existing      ofconduit,
                                                                                                                                               engagement    dark        and
                                                                                                                                                                       fiber,     update.
                                                                                                                                                                                   and             Library
                                                                                                                                                                                            rooftops          or   should
                                                                                                                                                                                                                    poles.       provide
                                                                                                                                                                                                                                 Use       this leadership
                                                                                                                                                                                                                                                  detail    to     andelectrical,
                                                                                                                                                                                                                                                                provide   capacitycable).
                                                                                                                                                                                                                                                                                        building     forpolicy may require extended
prioritization                                           low-income
                                                  and efforts
                                                                           carriers
                                                              underlying datathe
                                                                                        like
                                                                                        San
                                                                                    to support
                                                         residentsThe City organizations,
                                                                                              Sprint
                                                                                           1) Jose       who
                                                                                                 Asproviders
                                                                                                      Seattle
                                                                                                        Digital is
                                                                                                                     designating
                                                                                                                   have      experience
                                                                                                                         currently
                                                                                                                      Inclusion
                                                                                                                        in  decision
                                                                                                                     negotiation           doing,
                                                                                                                                         Collective
                                                                                                                                         with making
                                                                                                                                                     working
                                                                                                                                                       work
                                                                                                                                                  certain
                                                                                                                                                             that
                                                                                                                                                             forwith
                                                                                                                                                            Impact
                                                                                                                                                                     are
                                                                                                                                                                    with
                                                                                                                                                                   network
                                                                                                                                                             parties
                                                                                                                                                                            empowered
                                                                                                                                                                          the other
                                                                                                                                                                          (e.g., private
                                                                                                                                                                            Organization,
                                                                                                                                                                                          cities
                                                                                                                                                                                     design
                                                                                                                                                                                    PG&E),
                                                                                                                                                                                                  to
                                                                                                                                                                                                sector
                                                                                                                                                                                                       move
                                                                                                                                                                                                      to    partner
                                                                                                                                                                                                         that
                                                                                                                                                                                                    (e.g.,
                                                                                                                                                                                                   so
                                                                                                                                                                                                                   attachments
                                                                                                                                                                                                             toconduit
                                                                                                                                                                                                         should    encourage
                                                                                                                                                                                                                   is
                                                                                                                                                                                                                            with
                                                                                                                                                                                                                       comprised
                                                                                                                                                                                                                      be   acted
                                                                                                                                                                                                                                    San
                                                                                                                                                                                                                                size).on
                                                                                                                                                                                                                                        of   various
                                                                                                                                                                                                                                        deviceJose
                                                                                                                                                                                                                                             of City
                                                                                                                                                                                                                                            quickly.
                                                                                                                                                                                                                                                        types
                                                                                                                                                                                                                                                       on   this
                                                                                                                                                                                                                                                    donations,
                                                                                                                                                                                                                                                                (e.g.,
                                                                                                                                                                                                                                                         members,
                                                                                                                                                                                                                                                                   effort
                                                                                                                                                                                                                                                                      financing
                                                                                                                                                                                                                                                                          nonprofit
                                                                                                                                                                                                                                                                                                 This
                                                                                                                                                                                                                                                                                     options and/or sell
                                                        2) Co-Location            is currently
                                                                              Possibilities:         working
                                                                                                 refurbished
                                                                                                   Create             with
                                                                                                           andinventory
                                                                                                                   the devicesFacebook
                                                                                                                          private   ofatsector,
                                                                                                                                           low cost fortoits’
                                                                                                                                          co-location      for  low-income
                                                                                                                                                                Terragraph
                                                                                                                                                            deliver
                                                                                                                                                               facility    organized    individuals
                                                                                                                                                                                        technology
                                                                                                                                                                              possibilities      and(e.g.,     that at meet
                                                                                                                                                                                                                 that
                                                                                                                                                                                                         collaborative   provides
                                                                                                                                                                                                                        libraries,specific
                                                                                                                                                                                                                                    impact       guidelines
                                                                                                                                                                                                                                            outdoor
                                                                                                                                                                                                                                                  to theWi-Fi
                                                                                                                                                                                                                                           schools,                 in the downtown
                                                                                                                                                                                                                                                             community.
                                                                                                                                                                                                                                                          etc.),
framework                                                             businessand
                                                              specifications     1)area. Increase
                                                                                           2)Similar
                                                                                                 Appoint
                                                                                        capabilities
                                                                                         relevant     NGOs
                                                                                                               Recommended
                                                                                                       awarenesstheESUHSD
                                                                                                          to(e.g.,
                                                                                                               the
                                                                                                                    and
                                                                                                                       Library
                                                                                                                       power).
                                                                                                               1) Single
                                                                                                                              of digital
                                                                                                                            the
                                                                                                                                          initiative
                                                                                                                                      to Wi-Fi
                                                                                                                                          project
                                                                                                                                 point-of-contact:
                                                                                                                                    private
                                                                                                                                                        and negotiation
                                                                                                                                                 inclusion
                                                                                                                                                       manage
                                                                                                                                                     pilot
                                                                                                                                                   sector
                                                                                                                                                                 issues
                                                                                                                                                              project,
                                                                                                                                                             Internal
                                                                                                                                                                        the the  viaactions:
                                                                                                                                                                            approvals
                                                                                                                                                                                       targeted
                                                                                                                                                                               refurbishment
                                                                                                                                                                                      City      should
                                                                                                                                                                                              for
                                                                                                                                                                                                           education
                                                                                                                                                                                                            and
                                                                                                                                                                                                   streetlight
                                                                                                                                                                                                                     leasingofwhether
                                                                                                                                                                                                               evaluate             key stakeholders
                                                                                                                                                                                                                                   programs,
                                                                                                                                                                                                                       pole attachmentsthe
                                                                                                                                                                                                                                                      such thatand
                                                                                                                                                                                                                                                    go Facebook
                                                                                                                                                                                                                                                         through DPW
                                                                                                                                                                                                                                                                          partnerships
                                                                                                                                                                                                                                                                      theTerragraph
                                                                                                                                                                                                                                                                           Library identifies  witha
                                                                                                                                                                                                                                                                             and OED, and may involve other departments. As a
                                                                      project is successful      marketing
                                                                                                      and if it should     communication
                                                                                                                                   consider               strategiesthe
                                                                                                                                                     expanding                andproject.
                                                                                                                                                                                     promotes      In     the programs,
                                                                                                                                                                                                        doing         so,   the       andshould
                                                                                                                                                                                                                                    City      that libraryalso locations
                                                                                                                                                                                                                                                                 evaluate      across
                                                                                                                                                                                                                                                                                its       the City can be
                                                                                                                     concession – and potential negotiating option – for the City, it should offer the CBO or a CBO designee to be the single point-of-contact for
                                                                                 2) Increase     used  awareness              of existing           free Wi-Fi,           culturally-appropriate education, and device programs
                                                                      applicability to bring         theas       main
                                                                                                            technology    equipment
                                                                                                                     wirelessindoor.
                                                                                                                                                drop-off      locations
                                                                                                                                    carriers throughout the approval process.
                                                                                 3) Increase
                                                                                           3) Encouragevisibility       ofschools,
                                                                                                                      all   community               Wi-Fielementary
                                                                                                                                            including          projects through     and middle    targeted  schools, communication
                                                                                                                                                                                                                            to expand              and1-to-1
                                                                                                                                                                                                                                                their     marketing–
                                                                                                                                                                                                                                                                   device focus        on specific
                                                                                                                                                                                                                                                                              initiatives
                                                                                                               2) Master utility agreement: Work with PG&E                                     to negotiate           a master       agreement          with a standard,       reasonableand   ratecreate
                                                                                                                                                                                                                                                                                                     for pole attachment and power use.
                                                                                         demographics
                                                                                                 device lending    and neighborhoods
                                                                                                                            programs            where    (i.e.,
                                                                                                                                                            all   Latino/acan
                                                                                                                                                                 students           population
                                                                                                                                                                                           lease       out  inadistricts
                                                                                                                                                                                                                    device       3, year.
                                                                                                                                                                                                                                all   5, and       7) applicable, the City should help
                                                                                                                                                                                                                                                When
                                                                                                               3) Pole inventory management: An exhaustive inventory that includes which carrier is on where will help the City identify any location gaps as the City
                                                                                                 school districts    looksform         relationships
                                                                                                                               to expand          on small with          the private sector to donate devices and provide technical support that will
                                                                                                                                                               cell deployment.
                                                                                                 allow to4)expand    Service   theLevel1-to-1      device initiative
                                                                                                                                             Agreements           (SLAs): Define basic service requirements and expectations from both parties.
                                                                                                                                 Once these building blocks are in place, the City can move to expedite permitting in batches, as basic requirements for successful attachment placing
                                                                                                                                 – at appropriate lease rates – will have been agreed.
1.   Overview
2.   Broadband Update
3.   Digital Inclusion Update
4.   Next Steps
5.   Committee Discussion
Next Steps

  1. Complete broadband strategy recommendations
  2. Analyze and document street surveys findings
  3. Develop and document digital inclusion strategy
     recommendations
  4. Conduct a detailed September update
  5. IoT “Deep Dive” procurement and execution
1.   Overview
2.   Broadband Update
3.   Digital Inclusion Update
4.   Next Steps
5.   Committee Discussion
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