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Spring 2017 Volume 26 Number 1
Published Quarterly by The Society of Notaries Public of British Columbia
25
YEARS
Inside: Teams that Work and Why
Publications Mail Agreement: 40010827
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P U B L I S H E D BY T H E S O C I E T Y O F N OTA R I E S P U B L I C O F B C
TEAMS THAT WORK
AND WHY! The Scrivener: What’s in a Name?
PROFILE OF A BC NOTARY
4
THE PRESIDENT OF THE SOCIETY Second in the Series that Showcases
Leadership Legacies that Inspire 6 the Winners of the Dr. Bernard W. Hoeter Award
Tammy Morin Nakashima for Achieving the Highest Marks on all the
Notarial Statutory Examinations
THE CEO/SECRETARY OF THE SOCIETY
BC Notary Harman Virk, Abbotsford 26
Teamwork since 1926 7
Wayne Braid BC Notaries in The News 28
Lilián Cazacu
KEYNOTE
Morrie Baillie
Happy Anniversaries! 8
Senad Sijercic
Val Wilson
EDUCATION
Create a Dream Team 10 Sharing Support and Knowledge 29
Rachelle Lee Lorne Mann
IN PRAISE OF WINE, CHEESE, WHERE ARE THEY NOW?
AND OLDER WORKERS John Salvador, Notary Public (Retired), 92 30
How to Woo, Engage, ORIGINAL RECIPE
and Retain Your Maturing Employees 14 John’s Favourite Dish:
Rhonda Latreille Spaghetti and Meatballs
Cheryl Kwok 16 with Fresh Tomato Sauce 33
Nazirah Premji 17 BC Notaries
at the BC Mortgage Brokers Conference 34
Editor’s 17 Patricia Wright
(Elizabeth Exter) Lauren Exter 18 Services a BC Notary Can Provide 21
Tiah Workman 19
Roy Cammack and Gordon Hepner 20
Kim Vickers 21
(Judi Piccolo) Cheri Shannon 22
Donna Van Beek and Kelsey Krische 23
Building Better Communities, One Grant at a Time
Cassandra Coolin 24
The Board of Governors 35
Successful Teaming 25
David Watts and Clinton Wai Yin Lee 30TH Anniversary Celebration Event 36
The Scrivener: What’s in a Name?
“A professional penman, a copyist, a scribe . . . a Notary.” Thus the Oxford English Dictionary describes
a Scrivener, the craftsman charged with ensuring that the written affairs of others flow smoothly, seamlessly, and
accurately. Where a Scrivener must record the files accurately, it’s the Notary whose Seal is bond.
We chose The Scrivener as the name of our magazine to celebrate the Notary’s role in drafting, communicating,
authenticating, and getting the facts straight. We strive to publish articles about points of law and the Notary profession
for the education and enjoyment of our members, our allied professionals in business, and the public in British Columbia.
The Society of Notaries Public of British Columbia Volume 26 Number 1 Spring 2017
4
THE MiX
Business to Business 18, 67
LETTERS44 Published by
SURVEYING The Society of Notaries Public
Adapting in a Changing World 46 of British Columbia
Chuck Salmon
ANIMAL WELFARE FOUNDATION OF CANADA
Connecting Animal Lovers with Animal Charities 48 Editor-in-Chief Val Wilson
Leanne McConnachie Legal Editors Wayne Braid, Ken Sherk
ELDER CARE Administration Amber Rooke
HEALTH CARE CONSENT, AGING, AND DEMENTIA Courier Lightspeed Courier & Logistics
Mapping Law and Practice in BC 52 Photographer Gary Wildman
Krista James
PERSONAL PLANNING
YOUR PERSONAL TEAM FOR LATER LIFE
The Scrivener
Don’t go it Alone! 54 email: scrivener@society.notaries.bc.ca
Barb Kirby website: www.notaries.bc.ca/scrivener
TAXES
To Incorporate or Not to Incorporate? 55 The Society of Notaries Public of BC
Andréa Agnoloni
604 681-4516
FORENSIC RESEARCH
Forensic Genealogical Research 58
Suzanne Simpson To send photographs
to The Scrivener, please see
WILLS AND ESTATES
Tracing Assets 60 the Editor's column on page 17.
Trevor Todd
WILLS AND ESTATES All rights reserved. Contents may not be
Mediation for Estate Disputes 62 reprinted or reproduced without written
Michael Butterfield permission from the publisher.
CHILDREN AND THE LAW This journal is a forum for discussion,
Children’s Views and Why They Matter 64 not a medium of official pronouncement.
Mary E. Mouat, QC
The Society does not, in any sense, endorse
PROFESSIONAL AND PERSONAL SUCCESS or accept responsibility for opinions
Polishing Your Self-Image 68 expressed by contributors.
Carla Rieger
HAPPINESS
I Love to Sing! 70
Rick Evans
REAL ESTATE INSTITUTE OF BC
A Look at Foreign Buyer Tax in BC and Beyond 71
TRAVEL CANADA POST: PUBLICATIONS MAIL
Our Trip to San Francisco 72 AGREEMENT No. 40010827
Aryan and Ishan Sablok
Postage Paid at Vancouver, BC
TRAVEL
Stepping Out in Mongolia 74 RETURN UNDELIVERABLE CANADIAN
Trevor Todd ADDRESSES TO CIRCULATION DEPT.
TECHNOLOGY THE SOCIETY OF NOTARIES
Spring Tech/Auto 76 PUBLIC OF BC
Akash Sablok BOX 44
Where in the World Has The Scrivener Been? 78 SUITE 700 – 625 HOWE STREET
VANCOUVER, BC V6C 2T6
PEOPLE78
SCRIVENER@SOCIETY.NOTARIES.BC.CA
Volume 26 Number 1 Spring 2017 The Scrivener | www.notaries.bc.ca/scrivener
TABLE OF CONTENTS 5
THE PRESIDENT
OF THE SOCIETY
Tammy Morin Nakashima
Leadership Legacies
that Inspire
D
o you remember when success…is based on the sum In The Five Dysfunctions
of individual contributions.” of a Team, Patrick Lencioni says,
the word TEAM in “Not Finance. Not Strategy.
Josh Bersin writes that Deloitte
business first became launched a study of people challenges Not Technology. It is team work that
in business, “Deloitte Human Capital remains the ultimate competitive
a buzzword? It caught my advantage because it is so powerful
Trends 2016.” A timely subject,
attention back when. it discusses organization and demands and so rare.”
in business today. In its studies Jack Canfeld in his book
It was revolutionary to characterize of the workforce, the article notes, The Success Principles states,
the boss as a member of a team “Millennials, which now make up “Every high achiever has a powerful
alongside the staff. The archaic more than 50% of the workforce team of key staff members,
office hierarchy was being replaced (more in many countries), are looking consultants, vendors and helpers… .”
with a more innovative mindset for mission and values at work, and
where workers and bosses alike were Together with this from Dolly
when they work in small teams they Parton, “If your actions create a legacy
being recognized as equally valuable need a shared culture to ensure that
and essential to the success of the that inspires others to dream more,
strategies, programs and compliance learn more, do more, and become
company. That new model of thinking take place in a consistent way.”
has generated great success for the more, then you are an excellent
likes of Starbucks and Google. leader,” all those statements succinctly
encapsulate the fundamentals needed
There is much to be said about “Not Finance. Not Strategy. for an organization to succeed.
company structure. Styles are
described as Not Technology. From my seat on the Boards
It is team work that remains of The Society of Notaries Public
• vertical, meaning the familiar of BC and The Notary Foundation,
multiple-layer reporting, and the ultimate competitive I can proudly say we know those
• horizontal, denoting minimal layers advantage because it is so principles to be true. The solid
of management. powerful and so rare.” leadership of The Society’s Executive
Both styles recognize at the core Director Wayne Braid during these
that the cohesive team yields the best past 17 years is a sterling example
results. Deloitte has done many studies— of a legacy.
Dr. Richard Ronay, a professor compliance programs, for example, As a high achiever with an
at Columbia Business School and that always show building a culture of incomparable work ethic, coupled with
author of The Path to Glory is Paved compliances is far more effective than his respect for and insight into people
With Hierarchy, borrows from a giving people tools or processes to and his gift for bringing out their best,
Kellogg School of Management make sure they do as they are told. Wayne has inspired us to dream more,
study referencing company styles Whichever style you adopt, what learn more, and become more.
against basketball and baseball remains consistent is that people Our undying gratitude to
teams. He states, “Basketball need to work together to yield the best you, Wayne, our Leader who has
teams rely heavily on co-ordination results. And the right Team Leader will not wavered or been deterred.
for success… . A baseball’s team’s make all the difference. Team Notary is strong and well! s
The Society of Notaries Public of British Columbia Volume 26 Number 1 Spring 2017
6 TABLE OF CONTENTS
THE CEO/SECRETARY
OF THE SOCIETY
Wayne Braid
Teamwork
www.wildmanphotography.com
since 1926
F
or the past 12 months, needed to be some accountability and
On November 2, 1926, enhanced education. On November 2,
we have been celebrating 1926, they got together and formed
they got together and
our 90th Anniversary Year. formed the governing
the governing body called The Society
of Notaries Public of British Columbia.
The Society of Notaries Public was body called The Society That took great teamwork because
incorporated as the governing body of written communication at the time
BC Notaries in our province in 1926.
of Notaries Public was limited to sending letters and
Our milestone has motivated me
of British Columbia. invitations by mail.
to look back into our archives to review The first Roll of Notaries Public
how we got to where we are today. Columbia until his retirement in lists 626 members! Their town names
I am pleased to share with you some 1864. Douglas is often credited as jump off the page—places most of
of the things I discovered. “The Father of British Columbia.” us have never heard of like Anyox,
As well as historical information, Wikipedia Athalmer, Brighouse, Burton, Eburne,
I saw the leaders of the early Jubilee, Nahun, Silverton, Willow River,
The first Notary in the Colony Wistaria, and Wyatt Bay.
organization worked diligently together of British Columbia was appointed
to make certain that Notarial services by Governor Douglas that year. At that time there were Notaries
in British Columbia were of the highest at work in the small towns where it is
standard. The Colony began to grow as a struggle to get members to practise
people started to settle all over the today, like Ashcroft, Barrier, Beaverdell,
In June 1846 the Oregon Treaty
area. Because citizens needed to Burns Lake, Hazelton, Massett,
set the US and the British North
record their land purchases and take François Lake, Giscome, Golden, Port
American border at the 49th parallel,
care of other areas of commerce, Mellon, Skidegate, and Telkwa.
with the exception of Vancouver
Island, retained in its entirety by Notaries continued to be appointed
As I read through the 626 names,
the British. Prior to the Treaty, the to provide those important services. a couple caught my eye.
Hudson's Bay Company controlled In 1866, Vancouver Island Dufferin Pattullo
•
the land west of the Rocky (Stony) became part of the Colony of British of Prince Rupert,
Mountains down the coast; they Columbia and Victoria became the who went on to
appointed their own judges and united Colony’s capital. On July 20, become the 22nd
recorders. 1871, British Columbia became Premier of British
The main settlements on the 6th province of Canada with Columbia (1933
Vancouver Island belonged to the the agreement that the Canadian to 1941). Of course the Pattullo
Hudson’s Bay Company. The Island Government would extend the Bridge is named in his honour.
was made a Crown Colony in 1849, Canadian Pacific Railway to the west
Alex Matthew,
•
with Richard Blanchard as Governor. coast and assume the Colony’s $1.5
a Notary in
million debt. British Columbia’s Latin
From 1851 to 1864, Sir Vancouver,
James Douglas was Governor of motto is Splendor sine occasu—
Secretary of The
the Colony of Vancouver Island. Splendour without Diminishment. Society of Notaries,
In 1858, he also became the first The Notaries that had been and an MLA and
Governor of the Colony of British appointed started an Association— Cabinet Minister in
Columbia and remained Governor of “the Association of Notaries.” W.A.C. Bennett’s
both Vancouver Island and British The leaders soon recognized there Social Credit Government
Volume 26 Number 1 Spring 2017 The Scrivener | www.notaries.bc.ca/scrivener
TABLE OF CONTENTS 7
It is interesting that the list KEYNOTE
indicates the members were pretty
well all men—quite a departure from
2017, when over 55 percent of our Val Wilson
members in the BC Notary profession
Editor-in-Chief
www.wildmanphotography.com
are women.
In 1927 the Notary Executive
Team consisted of Jack Loutet of North
Vancouver as President—Mr. Loutet
had been the driving force to bring the
Happy
Notaries of the Province (and the former
Colony of British Columbia) together as a
profession, and Vice Presidents E. Hand
Anniversaries!
of Vancouver, H. E. Dill of Nelson,
J. Islay Muter of Duncan, C.R. Gilbert of The Scrivener Magazine 25 Years
Terrace, and H. H. McVity of Revelstoke.
The Notary Foundation of BC 30 Years
There were 14 Directors from various
communities—Nakusp, Agassiz, Victoria, The Society of Notaries Public of BC 90 Years
Nanaimo, and New Westminster. Canada’s Sesquicentennial 150 Years
That’s a Lot of Merriment!
The success of The Scrivener is due
to a dedicated team of people committed
25
YEARS to making the magazine the very best
Anyox
Hazelton it can be . . . for you . . . quarterly!
Terrace
Masset
Prince Telkwa
Willow River
Rupert Burns Lake
Giscome The 30th Anniversary Celebration Event
Skidegate
François Lake of The Notary Foundation of BC, fully sponsored
Wistaria
by Do Process and ProSuite Software Limited,
Building Better Communities,
highlighted the good works of The Foundation
Barriere Golden
One Grant at a Time in our province. You may read about it on page 36.
Ashcroft Revelstoke
Nakusp
Nahun
Burton For almost a year, The Society of Notaries Public has been enjoying its
Port Mellon Beaverdell
VANCOUVER Nelson
90th year as an incorporated organization whose members serve the people
Duncan of British Columbia through noncontentious
legal matters. Services include Wills,
Powers of Attorney, Representation
British Columbia was well Agreements, and more. Please see page 21.
represented geographically on the
Board. The Secretary was J. Eades
Ward of Vancouver; the office was
located at 417 Pender Street; the And we are all looking forward
©iStockphoto.com/
phone number was Trinity 4827.
to Canada’s sesquicentennial
Photoprofi30
Members of the Board travelled
by train to the meetings and the
celebrations this Summer!
Directors paid their own train fares.
A review of the records from that
first Board meeting indicated they MY FAVOURITE TEAMWORK TIP
established the membership dues
for The Society at $3.00 a year! Take the time to be courteous to yourself and others.
This first team of BC Notaries Courtesy, patience, and appreciation feel good to the giver and even better
provided a strong foundation for to the receiver.
today’s Team Notary and set our As you will read in our theme section about Teams That Work, courtesy, respect,
Trusted Tradition in motion. s and kindness help build cooperation, agreement, and strong relationships. s
The Society of Notaries Public of British Columbia Volume 26 Number 1 Spring 2017
8 TABLE OF CONTENTS
FCT protects you before, during and after* a real-estate transaction. Get protected today. Residential Solutions 1.866.804.3122 or email RTIS@fct.ca *Insurance by FCT Insurance Company Ltd., with the exception of commercial policies, which are provided jointly by FCT Insurance Company Ltd. and First American Title Insurance Company. Services by First Canadian Title Company Limited. The services company does not provide insurance products. This material is intended to provide general information only. For specific coverage and exclusions, refer to the applicable policy. Copies are available upon request. ® Registered Trademark of First American Financial Corporation.
TEAMS THAT WORK
Rachelle Lee
Create a
©iStockphoto.com/marekuliasz
I
magine your day filled 3. Individual team members seek of a story about a new CEO who has
to be of service to each other been hired to save a company from
with amazing teamwork . . . and the team. failure. While Lencioni’s model is
what would that be like? 4. People hold themselves true-to-life and simple to understand,
accountable for their attitude, the hard work for leaders comes in
If you’re one of the lucky ones their contribution, learning deciding to make a change and taking
to have that situation daily at work or opportunities, and their mistakes. the consistent actions required to
in other arenas of your life, then you create lasting change.
know what it feels like to be a part 5. Team members celebrate each
of highly productive and rewarding other’s accomplishments and are What are the Five Dysfunctions
teamwork. happy to see their teammates of a Team?
succeed.
Individuals who work in teams Dysfunction #1:
that function well together have more Absence of Trust
enjoyment and a greater sense of Individuals who work (Resulting Problem: Invulnerability)
accomplishment. They thrive on being
efficient and innovative and are very in teams that function Trust is the base for creating an
effective at producing high-quality well together have more effective team When team members
and a high-quantity of results. They are reluctant to be vulnerable with
enjoyment and a greater one another and are unwilling to
feel supported by being in a group
“community” because there’s concern sense of accomplishment. admit their mistakes and weaknesses
for the mutual benefit of the group or to ask for help, there is absence
as well as the individuals and they of trust among team members.
In his excellent book The Five
have a great sense of contribution Lack of trust is also created by a
Dysfunctions of a Team (Jossey-Bass,
to something bigger than themselves; perceived need for self-preservation.
2002), Patrick Lencioni identifies
they take pride in doing their part. the Five Dysfunctions that inhibit Dysfunction #2:
As a result, team members feel a team’s success. In all my years Fear of Conflict
valued for their contribution and they of practice as an organizational (Resulting Problem: Artificial Harmony)
are motivated to support the success development consultant, I have found
Lencioni’s model of teams provides the High-performing teams engage in
of other team members.
most relatable, practical, and simple healthy conflict and passionate debate
What constitutes good teamwork? understanding about issues that are important to the
1. Everyone on the team feels their of why teams fail team. Teams that lack trust are unable
team members have the greater and what to do to engage in unfiltered debate about
good at heart and intentions about it. key issues.
that are in the best interests His book In that environment, inferior
of other individuals and the
Copyright Patrick Lencioni
is written as a decisions are made because team
team as a whole. fable, making members withhold their ideas
2. Everyone develops innovative it easy to read and opinions for fear they may be
ideas together. Time spent and understand misinterpreted and thus contribute to
as a team is energizing! through the telling unwarranted personally charged conflict.
The Society of Notaries Public of British Columbia Volume 26 Number 1 Spring 2017
10 TABLE OF CONTENTSCopyright Patrick Lencioni
Dysfunction #3: Step 2: Create a Vision
Lack of Commitment for Your Ideal Team
(Resulting Problem: Ambiguity) Decide what your ideal team would
It’s difficult for team members be: What’s your vision of the best
to commit to decisions in an team imaginable? Really visualize
environment that doesn’t support by imagining what going to work would
healthy conflict. Team members be like when you are part of a great
need to feel comfortable to question team.
or debate issues important to the
the Five Dysfunctions at work, you • W
hat’s the energy level in the
team, otherwise ambiguity prevails.
have a decision to make. One decision office?
The desire for consensus and the need
is to remain status quo, hoping things • W
hat aspects of your ideal team
for certainty also contribute to that
will change over time, or you decide would be exciting and inspiring?
environment.
to take action and focus on creating
Lack of direction and commitment a high-performing team. If you take • H
ow would the team celebrate
within the team can make some the “action” path, here are the ways successes?
employees unhappy, particularly to move along that journey. • H
ow would they act to solve
high-performing employees. They will problems and learn from
often self-select out of those types mistakes?
of environments, which only serves Once you’ve taken a hard • H
ow would everyone feel
to make the remaining team further look at your team to see
rooted in mediocrity. at the end of every day?
if you recognize the Five • W
hen conflicts arise (and they
Dysfunction #4:
Dysfunctions at work, you will!), how would they be handled?
Avoidance of Accountability
(Resulting Problem: Low Standards) have a decision to make.
Step 3: Assess Your Team’s Strengths
When teams don’t commit to One decision is to remain
Great teams work hard at communicating
decisions or a clear plan of action, status quo, hoping things well, which starts with a desire to learn
even the most focused and driven
will change over time, or about, understand, and respect every
individuals won’t confront actions and
behaviours that may be detrimental you decide to take action individual’s motivational strengths and
style. High-performing teams have a
to the overall good of the team. When and focus on creating mix of behavioural styles, each with
the environment does not encourage
a high-performing team. its own corresponding strengths and
and embrace constructive feedback,
it not only hurts the team, it hurts conflict triggers.
individual members of the team These styles were identified by
as well, because they aren’t given Step 1: Take Inventory the late Dr. Elias Porter in his research
the opportunity to reach their full Often, I ask a group how well they that resulted in the creation of a very
potential. work together as a team and I get effective assessment tool called “The
very positive responses, things such Strength Deployment Inventory (SDI)”
Dysfunction #5: as “we really communicate well,” that I recommend every organization
Inattention to Results “we like working with each other,” use as a foundational assessment
(Resulting Problem: Status and Ego) and “we have a really good team tool for team development. Among
Team members naturally tend to here.” When I do an anonymous the many excellent behavioural
put their own needs (ego, career assessment with each individual assessment tools, the SDI is one
development, recognition, and so on) in a team, the results often show of the best for ease of completion,
ahead of the collective goals of the a very different story. accuracy, and practical applicability
team when individuals aren’t held I recommend taking time to to everyday interpersonal situations.
accountable. If a team cannot stay honestly evaluate how your team According to Dr. Porter, high-
focused on the right priorities and is doing using Lencioni’s Five- performing teams are made up of
collective results, opportunities for Dysfunctions Team Assessment people who bring different strengths
growth are missed and the business to identify the degree to which the to the group, know their limitations and
ultimately suffers. Five Dysfunctions are negatively what strengths they need to develop,
Once you’ve taken a hard look affecting your team’s development and understand how and when to
at your team to see if you recognize and potential. utilize each individual’s strengths.
Volume 26 Number 1 Spring 2017 The Scrivener | www.notaries.bc.ca/scrivener
TABLE OF CONTENTS 11Summary of the Four Main Step 4: Develop Your Leadership Skills biggest dysfunction of a team—the
Motivational Behavioural Strengths absence of trust. You can’t work
Transition and change are challenging
Styles Identified in the SDI on the other dysfunctions unless
for people. In your efforts to develop
trust is established and they must
1. The Altruistic Nurturing Teammate a great team, individuals will require
be developed in order. In his book,
These individuals feel really good when leadership and coaching to help
Lencioni has suggestions for fixing
they have been helpful and supportive them go outside their comfort zone
the Five Dysfunctions, including
to others. They care about how the to be vulnerable and create better
trust-building exercises. Bring your
people on the team are doing and relationships with their teammates.
team together on a regular basis to
whether or not they are feeling good Learn and develop management work on the dysfunctions to make
about being part of it. The rest of coaching skills so you can mentor and sure they don’t creep into the working
the team needs to be mindful not to tutor your team on how to identify and relationships among the team. It’s not
lean on those teammates too much, contribute their individual strengths, a one-time fix; you have to be vigilant
however, because those individuals be more effective communicators, and that the dysfunctions don’t sneak back
have a hard time saying No to requests become leaders in their own right. over time.
because of their desire to help. Getting
overloaded triggers conflict for them. Step 5: Be intentional Step 6: Lead by Example.
2. The Analytical Independent in Building an Effective Team Be the Greatest Team Member
Teammate John Addison, author of Real You Can Be
These individuals really thrive on Leadership, says to “Make your To create a great team culture, you
analyzing information so they can ‘someday’ into your ‘everyday.’” need to model the positive behaviour
make the “right” decision. To do that Don’t wait to see what happens. you would like to see from others
well, they like to have lots of time Involve your team in talking about your on the team, particularly in areas
on their own to study the facts and vision for the team and get their input like self-reflection and development,
make sure all information has been on what goals to set to accomplish communication, problem-solving,
reviewed. Therefore, unreasonably the vision. Make sure the goals are providing corrective feedback, conflict
tight deadlines, rash directives, or the achievable and measurable and are resolution, accountability, and
lack of independent thinking time can reviewed for relevancy along the way. providing support and encouragement
trigger conflict for those teammates. Make goals-setting and measurement through mentoring and tutoring.
a regular team exercise and remember Do some honest self-reflection to
3. The Goal-Oriented Assertive
to have fun celebrating successful see what growth you need in each of
Teammate achievement of the goals! those areas and take steps to develop
The strength of these teammates
Work on fixing the Five your skills. Teams respond well when
is their desire to drive forward to
Dysfunctions and start from the they see good teamwork in action!
achieve goals. They will often be
the first to step up to lead the team
toward accomplishments. Too much
discussion and process create
concern about missing opportunities,
which can trigger conflict for those
teammates.
4. The Flexible Adaptable Teammate
These individuals love being part of
a team, sharing information openly,
and seeking opinions from other
teammates. They love flexibility
and the opportunity to discuss and
brainstorm until there’s consensus
among the group. They are challenged
when people don’t behave in the
best interest of the team or withhold
information or when there aren’t
opportunities to try new and different
ways of doing things.
©iStockphoto.com/veerasakpiyawatanakul
The Society of Notaries Public of British Columbia Volume 26 Number 1 Spring 2017
12 TABLE OF CONTENTSThere are many ways
to show appreciation
Step 7. Create an Environment and celebrate Step 9. Celebrate Often,
of Innovation and Experimentation a team’s success. Not Just the Big Stuff
Help your team clearly understand There are many ways to show
where the goal posts are and where iii. How well they take appreciation and celebrate a team’s
the boundaries of risk are. Beyond responsibility and ownership success. Don’t underestimate the
that, let them try running various of mistakes and shortfalls power of noticing someone’s good
“plays” in doing the work. There is performance with a heartfelt “thank
power in creating a self-managed team f. Does the team’s leader hold all you.” The key is to show appreciation
that has influence on how the work members of the team equally for specific things so they know exactly
gets done and is given the opportunity accountable for performance? what they are doing right and should
to try new ways of approaching things. g. Are performance deficits dealt keep repeating. For example, instead of
People are more committed when they with in a timely, respectful manner saying “thanks for always doing a good
can freely use their knowledge and before problems become too large job,” say “thank you for letting the
skills rather than simply completing (corrective feedback coaching)? client know exactly what information
the tasks dictated to them. h. Does the team have an agreed set he needs to bring to us so we can
of procedures and documentation complete his conveyance efficiently.”
Step 8. Measure Success and do individual team members Another way to help a team
Don’t wait to see what happens. follow them so everyone receives celebrate together is a regular informal
Take steps to determine exactly how the same information? gathering where they can get to know
things are going and revisit goals i. Is every team member’s time each other better. Perhaps a mid-week
consistently. There’s a great saying respected? or end-of-the-week “tasty treat” break
you’ve likely heard, “Things that get is a way to bring everyone together to
i. Do meetings have agendas? chat about how it’s going, what they
measured get done.” People like
to know clearly what the goals and ii. Does everyone show up on have planned for the weekend, and
expectations are and exactly what time, contribute, and take so on. If that is done on a consistent
their part is in contributing to the action on items to which basis, all the team members will feel
team’s success. We hear a lot about they agree? as if they can participate, even when
measurement, but what exactly should they have deadlines or they are away
j. Are team members comfortable
be measured to determine how a team that particular week.
speaking up?
is doing? Tangible rewards are also nice
k. Is there a regular “health-check”
Here are some areas to review from time to time. The important
on how the team is doing?
regularly. consideration is to make sure
l. Is good work getting noticed— everyone gets the same reward
a. Which of the Five Dysfunctions not just the problems? at the same time.
are limiting the team’s success?
m. Do team members have an In summary, great teamwork is a
b. Have team goals been appropriate person for venting fulfilling way to accomplish much more
well defined? and receiving support, rather than than you could imagine doing as an
c. Are team goals reviewed taking their negativity to the whole individual.
on a consistent basis—weekly, team?
Taking the action necessary
bi-weekly, monthly? n. Does the team regularly get to develop a great team solidifies
d. Have performance standards positive reinforcement and do they people’s commitment to their work
been set, agreed, and clearly have opportunities to celebrate and also to each other. That makes
communicated? wins and build stronger bonds each team member’s work life much
with each other? more rewarding and, in turn, your
e. Do team members hold
themselves accountable While those measurement clients will experience a more positive
by considering the following? areas are general considerations, level of engagement, service, and
work with your team to make them commitment! s
i. How their own work measurable as much as possible
contributes to the team Rachelle Lee is Vice President
so they aren’t subjective. Clarity is
at Einblau & Associates.
ii. How well they foster teamwork very important to a team’s success;
by engaging and supporting people need to know exactly what Telephone: 403 680-2250
their team members’ to be measures to strive for, beyond financial rachelle.lee@mac.com
successful performance numbers. www.einblau.com
Volume 26 Number 1 Spring 2017 The Scrivener | www.notaries.bc.ca/scrivener
TABLE OF CONTENTS 13TEAMS THAT WORK
Rhonda Latreille
IN PRAISE OF WINE, CHEESE, AND OLDER WORKERS
Photo credit: Gordon Roberts
How to Woo, Engage,
and Retain
Your Maturing Employees
W
hile the majority Staying in an existing job after • Resentment that older workers
the traditional retirement age and are holding onto senior positions,
of your maturing re‑entering the market after age 65+ costing more, and creating a glass
employees are there can present unique challenges for ceiling for younger workers
older workers because of the attitudes
because they want to be, of some younger workers.
• Younger managers feeling
uncomfortable supervising older
increasing numbers of maturing • Discrimination in the form of workers
employees are there because negative stereotypes of older
workers, as well as corporate Those perceived obstacles and
they need to be, for financial structural discrimination relative myths, when confronted by facts, are
to continued health and pension fully eliminated or easily managed.
reasons. That provides a powerful opportunity
benefits for choosing continued
employment for businesses to continue to prosper
They are reliable, loyal, mature, (when they get it right) from the value
professional, and experienced. presented by those devoted loyal
They are known to have an exceptional colleagues and friends.
work ethic and appreciate the According to McKinsey
opportunity to share and pass on their Quarterly Survey, “...the Tips for Greater Engagement and
knowledge. baby boomer generation Retention of Mature Employees
Most have probably been with you is the best-educated, 1. Acknowledge and appreciate
for quite a while now and you have their experience, knowledge,
most highly skilled aging and contribution.
likely invested much in their training
and development. They understand
workforce in US history.” 2. Let them know you want them
your values, your corporate culture, to stay.
your customers, and the job that needs • Assumptions that older workers
to be done. They are ideal members 3. Provide opportunities for social
cannot learn new skills inclusion, networking, knowledge
of the workforce.
• Assumptions that older workers transfer, and mentoring.
According to McKinsey Quarterly will present increasing health 4. Match the skills to the tasks,
Survey, “...the baby boomer generation challenges requiring special independent of age.
is the best-educated, most highly accommodations and more
skilled aging workforce in US history. time off 5. Ensure younger supervisors know
Although they’re only about 40 percent how to recognize, accept, and
of the workforce, they comprise more • Assumptions that older workers celebrate older workers’ skills and
than half of all managers and almost will be leaving soon and it is a experience, while learning how
half of all professionals, such as waste of resources to re-train them to continue to define, set, and
doctors and lawyers.” and set up flexible systems monitor expectations.
The Society of Notaries Public of British Columbia Volume 26 Number 1 Spring 2017
14 TABLE OF CONTENTSSet up an “on-call” roster
for retired employees
Recovery is Possible.You can help.
When your clients remember Coast Mental
to fill temporary positions. Health Foundation in their Will, they help
They already know the make recovery from mental illness possible
company, culture, and for thousands of British Columbians.
job requirements. Coast Mental Health Foundation
Registration Number: 86150 8018 RR0001
6. Establish options for flexible work For more information, please visit
hours, schedules, and job-sharing. coastmentalhealth.com
7. Offer training opportunities or contact us directly at 604-349-2217.
to learn new skills.
8. Create alternatives for phased
retirement.
9. Set up an “on-call” roster for
retired employees to fill temporary
positions. They already know
the company, culture, and job
requirements.
For the past many decades,
employers have benefitted
tremendously from the dedication
and commitment of the baby boomers
who have worked and still do work
for them. Often described as “driven”
and “workaholics,” they served
as a valuable resource and asset
for many businesses.
That established intellectual and
human capital needs an environment
that is welcoming and personally
satisfying. It doesn’t take a lot of
re‑construction and cost—just enough
flexibility, appreciation, and creativity TheWESA Trevor Todd is an old hat (and trusted
to allow the mature baby boomer expert) at estate litigation who believes
to “serve well and age well.” changed.
the new law is a game-changer- for
Like a fine Stilton cheese and And it's a his business and for your inheritance.
a Bordeaux wine, under the right sweeping
conditions we aging baby boomers Call Trevor to get a jumpstart on
do offer a magical experience. s change. the changes. He knows them inside
Rhonda Latreille, MBA, CPCA, is the and out. Plus he loves to listen and
founder of Age-Friendly Business®. to talk- a lot.
Telephone: 1-877-272-7575
info@agefriendlybusiness.com
www.AgeFriendlyBusinessAcademy.com
Like a fine Stilton cheese
and a Bordeaux wine,
under the right conditions
we aging baby boomers do
offer a magical experience.
Volume 26 Number 1 Spring 2017 The Scrivener | www.notaries.bc.ca/scrivener
TABLE OF CONTENTS 15Cheryl Kwok
TEAMS THAT WORK
Cheryl Kwok and her husband Eric Tong
I
was commissioned in our personal and work lives and we are
I think another factor of why always on the same page.
June 2016 and jumped into we work well together is Also, talking about work during
business the following week. that we both love what we dinner is not so bad when your spouse
I didn’t have time to hire extra actually understands what is going
do and we are excited to see on! Many people ask if we fight a lot
staff so I’ve been glad to have my what new milestones we can or if we are sick of each other yet.
husband Eric Tong working with reach together as partners The answer is Nope!
me as my trusted conveyancer at home and at work! I think another factor of why we work
well together is that we both love what
who helped set up the office and we do and we are excited to see what
During busy times, we can stay new milestones we can reach together
is the office manager. as partners at home and at work! s
late to clear up files or pop into the
Because we both already knew office on weekends. We understand Cheryl Kwok Notary Corp.
some of the ins and outs of running an each other; when either of us is
office and were full-time conveyancers stressed from a long day at work, we Richmond
prior to my becoming a BC Notary, we work together to resolve any problems info@kwoknotary.com
are able to handle a large amount of or plan out a week. By working www.kwoknotary.com
conveyancing files. together, we avoid conflicts in planning Telephone: 604 330-2088
The Society of Notaries Public of British Columbia Volume 26 Number 1 Spring 2017
16 TABLE OF CONTENTSNazirah Premji
TEAMS THAT WORK
Editor’s
Prefer Paperless?
We will notify you by email
when the magazine is posted
online, quarterly.
Please visit
www.notaries.bc.ca/scrivener
or email
scrivener@society.notaries.bc.ca.
NEXT ISSUE
Summer 2017
DOWN
UNDER
Article Deadline
Nazirah Premji and Donna Simpson May 1
Advertising Deadline
I
have been a BC Notary June 10
Teamwork divides the tasks
for 25 years and Donna and multiplies the success!
has been my conveyancer
for about 11 years. Open, honest, polite, and respectful
The MiX
communication is paramount. Verbal The MiX showcases articles
From day one, I clearly set my communication is not always necessary on a variety of timely topics.
expectations with respect to work (see picture… we often show up to work
ethics, office procedures, and the in very similar colours!). Before submitting an article,
priority of customer service. Of course please contact
there is flexibility within reason. We are aware that both of us
are needed for the office to function scrivener@society.notaries.bc.ca.
We have a relationship of mutual cohesively, like a teeter-totter.
respect. Donna is not only my
We each have clearly defined
conveyancer, she is the backbone of To Send Photographs
roles and responsibilities in the
this office. She is my confidante and
office as well as in each transaction.
to the Magazine
has earned my total trust and is most • Go to www.graffiki.ca
Hence, accountability is clear and
definitely considered family. and click on Send A File.
it avoids potential conflict. Nothing
Our work is demanding and is taken personally but rather used • From the top box, delete the
stressful, yet the tone of our office is as an opportunity to learn and grow. words “Your e-mail” and type
always jovial. We take every opportunity An attitude of gratitude is nurtured
to include humour in the day with your email address in there.
in our office.
clients, family, and colleagues. • Send up to 5 original size
Teamwork divides the tasks and
We both strive for excellence in multiplies the success! s photos at once.
everything we do. Our support for each
Nazirah A. Premji, Notary Public
other is not limited to the office but scrivener@society.notaries.bc.ca
extends beyond that to each other’s New Westminster Telephone: 604 681-4516
respective families, friends, and napremji@gmail.com www.notaries.bc.ca/scrivener
community work. Telephone: 604 521-8550
Volume 26 Number 1 Spring 2017 The Scrivener | www.notaries.bc.ca/scrivener
TABLE OF CONTENTS 17TEAMS THAT WORK
BUSINESS TO BUSINESS
Lauren Exter
FOR SALE
WelI-established Notary practice—over 25 years.
Within walking distance to Vancouver Chinatown,
Gastown, and Yaletown.
For information,
please contact npsale@outIook.com.
From the left: Notary Elizabeth, Jo-Ann Pye,
and husband Lauren!
O
Assisting Business Families
with Business Success urs is a small team, just the three
and Family Harmony of us, and we are highly compatible.
Dr. Ian Macnaughton For instance, I am married
MBA, PhD, FRI, RI, FEA
to the Notary!
810 – 1199 West Pender Street
Vancouver, BC V6E 2R1 I retired from teaching (as the head of the
Telephone: 604 681-4599 IT Department in a middle school) when Elizabeth
ian@macnaughton.ca became a Notary. I didn’t want to sit around and
do nothing. I told her, “For the past 6 years, I have
been teaching all the skills needed to run this office.”
She took me up on it.
I am the office manager, IT administrator,
conveyancer, receptionist, and general factotum
of our office. I do mostly things my wife can’t do
(like formatting this response so The Scrivener can
Alexander Ning Notary Corporation read it) and she does things I mostly can’t do, like
Suite 230, 8911 Beckwith Road
Alex Ning interacting with and interviewing clients, networking
Richmond, BC Canada V6X 1V4
with Realtors and local lawyers, and reviewing my
Notary Public, Mediator, Email: alex@annc.ca
Immigration & Refugee Counsel Fax: 604 270-4751
work for errors I miss (not many, but a necessary
Direct: 604 270-8155 function).
Telephone: 604 270-8384 We also have an excellent part-time employee.
This delightful woman brings much to our office.
Jo-Ann’s main function is to be a runner to financial
institutions and legal offices and to complete bank
reports and what we call “closing packages” for our
clients.
We all have our roles and enjoy working together.
We have a good reputation in our community and have
“the best clients,” at least according to one of our
competitors. s
Elizabeth Exter, Notary Public
Powell River
eexter.notary@shawcable.com
Telephone: 604 485-5518
The Society of Notaries Public of British Columbia Volume 26 Number 1 Spring 2017
18 TABLE OF CONTENTSTiah Workman
TEAMS THAT WORK
From left: Amber Hobbis, Heather McDonald, Tiah Workman, and Morgan Darbyshire
M
y staff’s comments work hard at our jobs, but take every
opportunity to share a story or thought
are that we work well I have a great staff when there is a break in the action.
together because I am and I like to take every We really enjoy the camaraderie built
on humour, respect, and some really,
not a “bossy” boss. They say opportunity to make sure really long hours at work!
I never make them feel stupid or they know I feel that way.
I have a great staff and I like to
belittle them for making errors. I know they do. take every opportunity to make sure they
know I feel that way. I know they do. s
I appreciate that because I am
Tiah M. Workman Notary Corporation
a big believer in our working Luckily, few of those learning
together as a team, so as far opportunities present themselves. Nanaimo
I think the main reason we work tiahw@nanaimonotary.ca
as I am concerned, errors are well together is that we laugh . . . www.nanaimonotary.ca
learning opportunities. a lot! We keep our heads down and Telephone: 250 756-7720
Volume 26 Number 1 Spring 2017 The Scrivener | www.notaries.bc.ca/scrivener
TABLE OF CONTENTS 19Roy Cammack and Gordon Hepner
TEAMS THAT WORK
We may be strong as individuals but together we are stronger!
Back row from left: Linda, Ashley, Hanna, Kristina, Lynn. Front row from left: Gordon, Dawn, Roy
T
his firm has its roots in seamlessly together to serve their Gordon’s recent arrival has now
growing client base. All staff members sparked a rejuvenation with all facets
1982 when Roy Cammack are carefully screened and trained of this practice being actively updated.
joined BC Notary Joyce to meet the varied needs within the Clients and staff know that Roy’s
office. They all enjoy close working already well-established practice now
Alp in their business partnership relationships with the Notaries they has a guaranteed future and they will
“Alp & Cammack Notaries support. continue to provide the highest level
Public.” of service for all those who come
After time with regular social through the doors of Cammack Hepner
Joyce retired and history repeated events, the office atmosphere has Notary Corporation. s
itself when Gordon Hepner joined Roy become more like a family instead of
Cammack Hepner Notary Corporation
Cammack. Their business partnership just employer/employee relationships.
is called “Cammack Hepner Notary South Surrey
Corporation.” There are no egos in this office Roy@CammackHepner.ca
Their dedicated team includes but rather there is a true sense of Gordon@CammackHepner.ca
2 BC Notaries and 7 full-time and camaraderie and support for one www.CammackHepner.ca
3 part-time staff members who work another in making them truly a “team.” Telephone: 604 538-3388
The Society of Notaries Public of British Columbia Volume 26 Number 1 Spring 2017
20 TABLE OF CONTENTSTEAMS THAT WORK Kim Vickers Services a BC Notary
Can Provide
Notarization/Documents
Affidavits for All Documents required
at a Public Registry within BC
Certified True Copies of Documents
Execution/Authentications
of International Documents
Notarizations/Attestations of Signatures
Personal Property Security Agreements
Statutory Declarations
Jen Kim Lisa
Personal Planning
Estate Planning
Health Care Declarations
Powers of Attorney
Representation Agreements
Wills Preparation
Wills Searches
Travel
Niki Marion Authorization of Minor Child Travel
M
Letters of Invitation for Foreign Travel
y team works If a particular team member has gone Passport Application Documentation
above and beyond the call of duty, she Proof of Identity for Travel Purposes
extremely well together is commended for her hard work and
Business
because we always her extra care and attention.
Business Purchase/Sale
encourage one another—as We also acknowledge we are all Commercial Leases
human and make mistakes sometimes. and Assignment of Leases
well as our clients, Realtors, When it happens, we learn from our Contracts and Agreements
mortgage brokers, and so on— mistakes so they won’t happen again.
Property Matters
to communicate with us so we Easements and Rights of Way
Insurance Loss Declarations
are all on the same page. Our team is courteous, Manufactured Home Transfers
friendly, and approachable. Mortgage Refinancing Documentation
We tell our clients we are part Purchaser’s Side of Foreclosures
of their team and if everyone on their We do our best to make the Refinancing
team communicates well with one environment in our office Residential and Commercial
another, there is less chance of a Real Estate Transfers
problem arising. We continually check welcoming. If people feel
Restrictive Covenants
in with our clients to ensure they feel comfortable in an office, and Builder’s Liens
comfortable with what is happening they will come back. Subdivisions and
and we invite them to reach out if they Statutory Building
have questions, now and in the future. Schemes
A happy client is a good source Every single team member is Zoning Applications
of referrals, as is a happy Realtor an important part of the team. Marine
and a happy mortgage broker. We have one another’s back—always. Marine Bills of Sale and Mortgages
Our team is courteous, friendly, I feel extremely blessed to have such Marine Protestations
and approachable. We do our best to wonderful, strong women on my
Some BC Notaries provide these services.
make the environment in our office team. s
welcoming. If people feel comfortable Marriage Licences
Kim Vickers & Associates Mediation
in an office, they will come back.
Notary Public Real Estate Disclosure Statements
When compliments come in, I tell
the clients their good experience with North Vancouver 368 BC Notaries to Serve You!
our office is the result of our entire kim@kimvickersnotary.com For the BC Notary office nearest you,
team. We all work hard to ensure www.kimvickersnotary.com
please call 1-800-663-0343
the files are done professionally. Telephone: 604 985-9812/988-0806
or visit www.notaries.bc.ca.
Volume 26 Number 1 Spring 2017 The Scrivener | www.notaries.bc.ca/scrivener
TABLE OF CONTENTS 21Cheri Shannon Three years ago I came to work for this
TEAMS THAT WORK
most wonderful lady. Because of Judi’s
compassion and love for people and
family, she took me under her wing. I was
barely able to turn on a computer; she
gave me a new start! From the exceptional
skills and endless hours of mentoring from
Zoë, Catheigh, and Cheri, I now possess
skills I never thought possible. We are all
committed to a high standard of client
care and vision for the future of this
outstanding firm.
Sandi Hurlburt
Our Notary is the reason our team works
so well. She has created an environment
From left to right: Sandi Hurlburt, Catheigh Annely, Judi Piccolo, Bill Ramsey, that is a positive place to spend our
Zoë Brunchmann, and Cheri Shannon working days. Judi shows kindness and
O
ur office consists Judi appreciates and relies on her respect to each of us and in turn we treat
staff; that frees her to spend more her and each other the same way. Ours
of Judi Piccolo, quality time with clients. The office staff is a very busy office with many demands.
Notary Public members work well together as a team We follow the example of our Notary; she
and no one has a prima donna attitude. is why she has such a hardworking and
extraordinaire; Bill Ramsey, All suggestions are respected and the
dedicated team by her side.
bookkeeper and Judi’s office pulls together to come up with
Zoë Brunchmann
a proposal or guide sheet to keep the
husband; Zoë Brunchmann office running smoothly and efficiently. Judi herself is kind, thoughtful, fair-
and Cheri Shannon, senior minded, encouraging, and compassionate.
legal assistants; Sandi Hurlburt, Very committed to her Cheri and Zoë have so well expressed my
staff and clients, Judi is sentiments. Judi truly is the secret to why
junior legal assistant; and our team works so well.
Catheigh Annely, secretary. an amazing person and Catheigh Annely
employer who is much
The office is located in The appreciated by her staff. She Judi is very committed to giving her clients
Hacienda, a lovely part of the old the best service for their money. Each
downtown Langley City. The office never forgets a birthday and staff member is very proficient in his or
is very spacious. Judi has decorated each birthday is celebrated her respective duties and we work well
it with interesting art pieces and with an office lunch. together to achieve the same goals.
collectibles. Bill Ramsey
Each staff member has a large Very committed to her staff and
and comfortable work area and the clients, Judi is an amazing person and
freedom to decorate with family photos employer who is much appreciated by What I absolutely love about all my
and pictures and to listen to music. her staff. She never forgets a birthday staff is that we respect each other,
The office environment promotes and each birthday is celebrated with we have great work ethics and a good
collaboration and brainstorming among an office lunch. sense of humour, and nobody gets
the employees, allowing them to All members of the team have a moody! My staff works together as
perform to the best of their abilities. clear vision of where the company is a team. When they have a suggestion
Our very busy office has many pointed and everyone works hard to do to improve the office, they get their
demands but there always seems to their best, resulting in giving clients heads together and come up with a
be laughter at some point of each day better service. s proposal without interrupting me in
and we make time to check in with Judith A Piccolo Notary Corporation my office. I get to see the end result
each other about how we are doing and to spend more quality time with
and what is going on in our lives. Judi Langley my clients. I am so lucky to have such
absolutely loves the respect we have info@langleynotaries.com good people around me!
for each other, our great work ethics, www.langleynotaries.com Judi
and our good senses of humour. Telephone: 604 534-0144
The Society of Notaries Public of British Columbia Volume 26 Number 1 Spring 2017
22 TABLE OF CONTENTSDonna Van Beek and Kelsey Krische
TEAMS THAT WORK
Staff Meeting in the French Quarter of New Orleans. From left: Lynda, Sonja, Kelsey, Donna, and Cathe
O
ur office staff is over 10 years. We truly know and like
Getting to the point of being each other and spend lots of time
comprised of five ladies: a well-oiled machine does together—inside and outside of the
Cathe, Sonja, Lynda, not happen automatically.
office! In December, we all went on an
“office retreat” to New Orleans where
Kelsey, and Donna. we spent 5 days shopping, listening to
We form an impressive team, picture,” beyond our respective roles. jazz, participating in a city run, eating
That comprehensive knowledge is good food, and being tourists! s
working together efficiently important in allowing us to help Donna M. Van Beek Notary Corporation
to serve the needs of our clients. one another and cover the job of a
We think the reason for our office colleague who is away. Langley
success is because each person can Getting to the point of being a Donna@vanbeeknotary.com
be trusted to attend to her own job well-oiled machine does not happen KKrische@vanbeeknotary.com
and the associated responsibilities. automatically. Most of our staff www.donnavanbeek.com
We each also understand the “bigger members have worked together for Telephone: 604 888-6605
Volume 26 Number 1 Spring 2017 The Scrivener | www.notaries.bc.ca/scrivener
TABLE OF CONTENTS 23You can also read
