STAFF NEWS - SkyCity Entertainment Group
←
→
Page content transcription
If your browser does not render page correctly, please read the page content below
11 SEPTEMBER 2020 #280 S TA F F N E W S
FY20 Annual Results
—
On 3 September we announced our FY20 Annual
Results to the market and shared them with you
in a video update from CEO Graeme Stephens and
CFO Rob Hamilton. If you missed it, please click here
to hear our topline results, what they mean for us, an
update on our master planning and a brief outline of
the year ahead.
INFINZ Awards 2020
—
Congratulations to our Investor Relations team who have
been named a finalist in the Best Investor Relations category
of the INFINZ Awards 2020. All the best team!
Alert Level 2
—
We remain at Alert Level 2 with additional restrictions in
Auckland and at these times its important that we continue
to be kind, professional and respectful to each other and
our customers. Please practise the new measures that have
been put in place to ensure our workplace is safe as possible
for each of us and our customers.
If you are sick DO NOT come to work. Call your manager
immediately and contact your health care provider or
Healthline 0800 611 116.
Your movements around our precincts
To help minimise the potential spread of any virus please
avoid visiting other buildings or floors unless essential.
Swipe access: You must ensure you swipe into a building/
floor/area every time you enter – no tailgating is permitted
(this is to enable contact tracing should it be necessary).
Swipe cards will only work for your allocated floor/area.
Restaurants: If you sit in for a meal or drink at a
restaurant you must register as a guest to ensure your visit
Uike Lea Faka-Tonga – Celebrating can be tracked if needed.
Tongan Language week! Physical distancing: Maintain a distance from other
— people wherever possible. Please ensure that no more
This week we celebrated Uike Lea Faka-Tonga or Tongan than four people occupy a lift and you keep left and
Language week 2020. The theme for this year is ‘Ko e practice safe physical distancing when using the stairwells.
Ta'u 'o e Fakakoloa 'o Aotearoa 'aki 'a e Lotu Mo'oni’ which
We appreciate your support to help keep our workplace safe
translates to ‘Enriching Aotearoa New Zealand, spiritually’.
at Alert Level 2.
Members of our Tongan staff community came together
this week to share their culture and language with us with a
display at 24/7 of beautiful fine mats, kie kie and kahoa.
A special menu including Tongan cuisine was also offered
for staff to share as well as a special performance or Cleaning & hygiene tip
tau’olunga by Katalina Lousiale from our Conventions team. —
A very special thanks to Kelvery Longopoa (Connect), Pam Wash your hands! It’s important that you continue
Lanumata (Table Games), Kalo Manu (Cleaning Services), to wash your hands for 20 seconds with soap and
Katalina Lousiale (Conventions), Arthur Vakauta (Security), water. Hand sanitiser and moisturiser are available
Siale Funaki (Security) and all those who contributed to this throughout the precinct so please keep using these.
week of celebration – Malo aupito!
Congratulations Michelle Gifford –
Celebrating 25 Years of service!
—
Michelle Gifford is a SkyCity Superstar! A highly respected
member of our SkyCity family, Michelle is known for her
excellent customer relationships, authentic leadership
and care for her team members. This week Michelle was
recognised for her 25 years of service where she becomes the
Te Wiki o Te Reo Māori - Māori first person in SkyCity history to reach this amazing milestone.
Language Week! We caught up briefly with Michelle recently and asked her a
— few questions about her time at SkyCity:
Te Wiki o Te Reo Māori - Māori Language Week is being
What’s your current role at SkyCity?
celebrated across the country next week and due to Alert
I’m currently the Loyalty Programme Operations Manager
Level 2 restrictions Te Roopū Māori o SkyCity (The Māori Group
(it’s a bit mouthful!)
of SkyCity) have planned different activities to share and learn
more about Te Reo Māori including two online events: What other roles have you held at SkyCity?
I came to SkyCity from the Christchurch Casino to support the
Māori Language Moment:
pre-opening preparations. I trained new Table Games Dealers. It
When: Monday 14 September, 11:45am – 12:15pm was a fun, and exciting time. Since my first role I’ve also worked
in the following roles; Pit Manager Table Games, Gold Card
Where: Online call (Join online!) Manager, Car Park Manager and Gaming Machines Manager.
This nationwide initiative is led by Te Taura Whiri i te Reo What’s one lesson you have learned while working here
Māori, the Māori Language Commission. Te Roopu Māori o at SkyCity?
SkyCity is showing its support for this important kaupapa by It’s a simple one but “don’t presume”.
hosting this online call. It’ll be a fun and free opportunity to
What do love the most about SkyCity?
learn some basic Te Reo Māori for your everyday use.
I really love the people – many of whom make me laugh
Te Reo Māori online session: daily. I also love my inspirational friends and Social Club
members getting excited about draws and events.
When: Friday 18 September
How do you find balance in your work and home life?
Where: Online call (Join online!)
I moved north of Auckland 2 years ago and I really love it.
Spending time there, away from the city has been great…It’s
If you miss the Māori Language Moment you won’t want to miss
funny you should ask this as I’ve just done a Flex application!
this fun, free and easy session where you’ll have the opportunity
to learn some basic Te Reo Māori for your everyday use. Congratulations on 25 years of stellar service at SkyCity, Michelle!
If you are new to Māori, don’t worry – Te Roopū Māori o
SkyCity are here to help everyone learn! If you have any
questions, please email: roopumaori@skycity.co.nz
Mask-wearing tips
—
During Alert Level 2, we've been strongly encouraged to
SkyCity Staff, Family & Friends offer wear face masks when we can't maintain an appropriate
physical distance from people we don't know.
—
At work, you may wear a face mask to support our collective
Stay for $129 at SkyCity Hotel
effort to prevent the spread of COVID- 19.
Stay for $159 at The Grand by SkyCity
Single- use face mask: must be placed in rubbish bins
after use as they are not recyclable.
Accommodation only, including GST. Valid for the month of
September only. Subject to availability. Bookings to be made Reusable mask: Once used, place in a plastic bag and
via Contact Centre. See intranet for T&Cs. take it home to wash.
Host Responsibility
—
This week we're highlighting one of the Problem Gambling
Red Flags: Severe stress.
A display of severe distress is an indicator that a person’s
gambling is likely causing harm. Customers in distress are
seen to be very emotional and sometimes include crying, an
A new look for our LetsPlay.Live Studio inability to control their urge to gamble, feelings of intense
frustration or helplessness and unusual or out of character
— displays of aggression. These are all possible displays of this
Our LPL team have new studio decals!
strong indicator. Some customers may even confide in you
Next time you're walking past the Sky Tower check out how distressed they are with their gambling.
the awesome new look around the LetsPlay.Live esports
Staff should be aware that this distress may occur before,
broadcasting studio. These decals were put up just before
during or after gaming sessions, in places other than just the
lockdown, right on time for LPL's new season of esports
gaming tables and machines (e.g. ATMs, cashiers windows,
shows that kick off on September 20.
casino bars and entrances and hotels). It is essential that
we do all we can to help customers during any problem
gambling-related issues they may be facing.
Case Managers and Occupational What can you do?
Health Nurse update While not all distress is caused by gambling issues, the best
practice is for staff to ask if the person is okay then immediately
— escalate to their manager and the Host Responsibility team
Our new case managers will be on-site at the following time:
on duty. Remember to look out for all red flags:
Mon and Thurs 9am – 1pm
Tues and Fri 1 – 5pm
Our Occupational Health Nurse will be on-site on Wednesdays.
Our Payslips are going digital
—
This week we’re starting our move to digital pay slips for
rostered staff in Auckland!
Why we’re doing it
This change allows our rostered staff to receive their payslips
on pay day, directly to their personal email address and EAP support
it supports our sustainability strategy saving paper that —
currently covers over 1.5 rugby fields in paper every year. Our new Employee Assistance Programme provider, EAP
Services can help you if you would like to speak to someone.
Next steps:
EAP Services can be contacted on 0800 327 669 or visit
Auckland rostered staff will have received a text which their website: www.eapservices.co.nz
contains their current email address and they will
be asked to confirm the email is correct or supply an Our Connect team are also
updated one via the free return text. available to provide support:
Christine: 021420621
Please respond and confirm your details so you can Kelvery: 021921793
receive your payslip via email. Email: connect@skycity.co.nz
To keep movements between locations in SkyCity
Auckland down, we’re not currently delivering paper
payslips. We will deliver any back-dated payslips via email
in due course. Staff Christmas vouchers reminder
Note: the move to digital payslips was accelerated due to —
COVID-19 Alert Level 2 and we’re underway finalising how we’ll In May the expiry date of all Staff Christmas vouchers issued
manage the ‘change of details’ process online as the current in 2019 was extended from June to September 30 2020.
form is on the back of the paper payslip. In the meantime. If Don’t miss the opportunity to treat yourself and use your
you need to change your details please speak to your manager. vouchers by the end of this month!
Mental Health Awareness Week Taking care of yourself
is coming up —
Here are a few things we can do to take care of ourselves
— during these uncertain times:
Mental Health Awareness Week is on from 21-25 September
and this year the focus of the week is on encouraging all of Talk to people close to you via phone, text or Skype
us to reimagine what wellbeing looks like together. (family, friends, colleagues).
MHAW is a reminder that we all have mental health. It's a Maintain a healthy lifestyle (proper diet, sleep, exercise
taonga/treasure and something to look after! When you look and socially distant contact). Stretching can also assist in
after your wellbeing, your whānau, friends, colleagues and maintaining positive physical and mental health.
communities are uplifted too.
Reduce stress and worry by spending less time on social
Whether you're looking for new ways to refuel and recharge, media and media channels that you consider upsetting.
or you have wellbeing tools in your kete/basket to share, we
Draw on the skills you have used to get through past
hope you’ll join us this Mental Health Awareness Week to
adversities.
Reimagine Wellbeing Together – He Tirohanga Anamata.
Get your information from the right sources, for example,
Of course, sometimes our sense of wellbeing might feel
the government’s COVID-19 website.
strong, and sometimes it might not – and that’s okay. That’s
a completely normal part of being human. Doing the things
that make you feel good is a useful tool to help you manage
the ups and downs of life.
Wildcard competition
Mental Health Awareness Week at SkyCity —
In the lead up to and during MHAW we will share mental How do you plan to support Te Wiki o Te Reo Māori - Māori
wellbeing information with you, you’ll hear from some of our Language Week this year? Here are some ideas:
staff, and we’ll run few activities in 24/7 too. We’ll also share
Whakarongo (listen)
with you the high-level findings of our recent wellbeing
survey (if you haven’t provided your feedback please click here Waiata (sing)
to share your thoughts to help shape our wellbeing Tuhi (write)
initiatives for SkyCity staff. The
Pānui (read)
survey closes midnight Friday).
Kōrero (speak)
If you’re interested in being
Ako (learn)
featured during MHAW or
you have any wellbeing tips Email your answer to roopumaori@skycity.co.nz by Tuesday
and strategies to share that 22 September and go into the draw to win one of two prizes
work for you, get in touch at – an excellent book entitled Māori Made Easy by Scotty
wildcard@skycity.co.nz. Morrison or Tākaro – The Te Reo Memory Game.
You can also read
