STANDARD CHARTERED BANK UNIFIEDMEETING TRAINING (BASIC)
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Standard Chartered Bank
UnifiedMeeting Training
(Basic)
UnifiedMeeting Training (Basic) • Introduction • Getting Started • Schedule & Start a Meeting • Dial-in numbers • Keypad Commands • Best & Worst Practices • Charges • Operator Assisted Call
Introduction to UnifiedMeeting Web & Audio • New standard for Audio & Web Conferencing for Standard Chartered Bank. • Conferencing account which can be used to conduct an audio conference or audio + web conference. • Easy to use and straightforward. • Can accommodate up to 125 line connections in one call. • No reservations required. Available 24/7. • Global set of dial in numbers.
SCB Conferencing Extranet Site http://scb.conferencing.com/
Sign up for UnifiedMeeting Account • You need a UnifiedMeeting account if you organize meetings. • Visit http://scb.conferencing.com to sign up for an account. • You will receive an email within 24-48 hours containing your UM account details.
UnifiedMeeting Welcome Email
Welcome Email Contains:
UM Web Login
• Moderator/Participant
Login (Conference code)
• Moderator PIN (Password)
UM Audio-only Details
• Conference Code
• Leader PIN (4-digit)
UnifiedMeeting Online
Info
• Owner Number
• Web Pin
Locate UnifiedMeeting on your PC To locate UnifiedMeeting on your PC: 1. System tray on the bottom left > right click to Sign In OR 2. Go to Start > Programs > Unified Meeting > Unified Meeting
Logon to UnifiedMeeting 1. Locate your UM Web Login found in your welcome email 2. Remember to check the box so it Always sign in automatically
Schedule a meeting via Outlook 1) Open a new calendar invite 2) Click on the UM icon to insert UnifiedMeeting Details 3) The invitation will automatically populate
Role of Leader & Participant The Leader • Is usually the meeting organizer and host of the conference call. • Will be required to open up the call before other participants can join. • Rights to use various functions to manage the conference. The Participant • Dial in and joins the meeting at stipulated time • Able to mute/unmute own line
UnifiedMeeting Audio: Dial-in Guide To start or join a conference Leader 1. Dial the dial-in number for your location 2. Enter Conference Code followed by # 3. Press * when prompted 4. Enter your Leader Pin followed by # Participant 1. Dial the dial-in number for your location 2. Enter the Conference Code followed by #
UnifiedMeeting Dial-in numbers • Speed Dial Code 46286 (GO2UM) http://scb.conferencing.com/umspeeddialcode.htm • Local Toll number http://scb.conferencing.com/umdialinnumber.htm • International Toll-free number http://scb.conferencing.com/umdialinnumber.htm#ITFS In the event you experience difficulty dialing in, please use either one of the alternative numbers below: +(65) 65974340 or +(44) (0) 2034333549 or +(1) 2532371963 Dial-in numbers can be located at http://scb.conferencing.com
Recommended dial-in for SG Users From SCB office fixed lines Dial 6597 4340 or 46286 From Home or Mobile phone Dial 6597 4340 Travelling users Dial from SCB office fixed lines to either: • Local Number • Toll Free Number • 46286 Always avoid mobile roaming where possible
UnifiedMeeting Audio: Keypad Commands *0 Operator Assistance Leader / Participant 00 Operator Assistance – Individual Leader *1 Dial-Out Leader *2 Start/End Recording Leader *3 Entry / Exit Announcement Leader *4 Roll Call (Private) Leader *5 / #5 Mute / Unmute (All participants lines) Leader *6 / #6 Mute / Unmute (Own line) Leader / Participant *7 / #7 Lock / Unlock conference Leader *8 Auto Continuation Leader *# Private Participant Count Leader / Participant http://scb.conferencing.com/guides/SCB_UMAudio _KeypadFeatures.pdf
Worst Practices
Scenario Issue
Put your phone on speaker Sound of kids, dogs, cars, TV playing loudly
in the background introduced into the call
Typing at the keyboard or talking to co- Introduces unwanted noise into the
workers conference
Join the call from a mobile phone while on a Introduces unwanted noise into the
loud train conference
Do not use conference feature on desk Risk line disconnection
phone
Ensure Polycom and extended microphones Inappropriate volume or placement of
are well placed with correct volume setting speakerphones will impact voice and sound
quality for the entire callImproving Quality How do I remove unwanted noise during my meetings? Ask for operator help, press 00 for assistance Inform your audience to press*6 to mute line when not speaking (#6 to unmute) As a Leader, press *5 to mute all participants (#5 to unmute all) If I encountered other issues, how do I inform InterCall? Simply visit http://scb.conferencing.com/raiseaticket.htm and raise a ticket. The quality team will investigate and provide a report on the findings.
Self Managed Service Each meeting host must manage the call UnifiedMeeting is a self managed service, always assign a team member to manage noise and participants if the host is not able to: • Inform your audience to press*6 to mute line when not speaking (#6 to unmute) • As a Leader, press *5 to mute all participants (#5 to unmute all) • Ask for operator help, press 00 for assistance • Use UnifiedMeeting web interface
Holding large conference calls To manage a conference with a large group of participants, it is highly recommended for you to use UnifiedMeeting Web as an audio management tool. You can easily: • Check how many participants have joined the call • Mute/Unmute participants with a click • Stop participants from the next meeting from joining when current meeting overruns by “closing meeting room door” • Record the conference
UnifiedMeeting Audio+Web Advantages of using UnifiedMeeting Web • NO NEED to remember dial-in numbers, conference code & leader PIN. • NO NEED to remember keypad commands. • NO NEED to circulate documents prior to the meeting. • SEE at a glance who/how many participants have joined the meeting. Preview demo for UnifiedMeeting Web by trainer.
1. Start a new meeting 1. Click on the UM icon in the system tray 2. Select Start Meeting
2. UnifiedMeeting Disclaimer • Click Yes
3a. Connecting with Audio By default, select First Option – Dial Me Now. 1. Key in your preferred phone number. 2. This option triggers a dial back to your phone afterwards. 3. Click Next.
3b. Starting the Meeting 1. Choose the last option, Manage my Voice Conference Call. You will be able to change this later if you wish to share documents. 2. Click Finish. 3. Your phone will ring and be prepared to answer.
4. Moderator Console This is how the interface on the moderator console will look like.
5. Mute/Disconnect the participant
• As a leader, simply
right click on
participant’s name and
select ‘Mute’ to mute
the line.
• Repeat same steps to
unmute that line.6. Close meeting room door
• Check the box to close
meeting room door.
This will stop
participants from
joining the meeting.
• When box is
unchecked, meeting
room is open and
participants can join
the meeting.7. Recording the conference
1. Go to Meeting > Record
Archive to record the web &
audio of the conference.
2. Record audio and web or
each exclusively.
3. Participants will hear
“Conference record has
joined the conference”
signalling the start of the
recording.8. Retrieve the recording
1. Click on the UM icon in your system tray. Select Enter Conference Manager.
2. Select Archives
3. Choose the recording and click Download.
Note: UnifiedMeeting zipped Archives
are available for download within 15
days after the archive is created. The
archive will be automatically deleted at
this time. There will be no extension on
the days of archiving.Conferencing Etiquette • Be on time or early to your call. • Greet & identify yourself when you join/start a call. • Briefly state the agenda. • Mute your line when you are not speaking. • Be sure you are in a quiet location where you will not be disturbed and try to minimise background noise. • Do not put your phone on hold as this may put music hold into the conference
UnifiedMeeting Charges All calls are billed on a per line per minute basis. There are two chargeable components to each meeting: Component 1: Bridge Charge Component 2: Transport Charge (toll free, local and speed dial numbers are chargeable, not free of charge) To view a complete list of charges for each country, please visit: http://teamsiteshk.zone1.scb.net/sites/gto/tps/gns/um/Unified%20Meeting% 20Rates/Forms/AllItems.aspx
Event & Operator Assisted Calls Event/Operator Assisted Call: A pre-booked call for large audiences which is professionally managed by an operator from start to finish. Customized features can be added which include: • Managed Question & Answer Session • List of participants • Recording • Transcription To be used when: • 25 or more people • VIPs will join the call • Operator monitoring is required • Require a managed Q&A session • Town hall addresses, internal communications & marketing initiatives *Contact your Account Manager or Customer Service to book one of these calls*
Tips! • Help reduce costs by joining from a meeting room (for calls with 2+ parties joining from the same location) • For assistance during Live call: Press *0 • To mute your line press *6. To un-mute press #6 • If you cannot locate your country dial in number, please dial the country closest to your location For more information on Unified Meeting: http://scb.conferencing.com Contact tech support– available 24/7 http://scb.conferencing.com/contactus.htm
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