Sterling Forest Center Information
←
→
Page content transcription
If your browser does not render page correctly, please read the page content below
Sterling Forest Center Information
Site access
All access to the Sterling Forest Resiliency Center is through the North gate off of Long
Meadow Road.
The North Entrance gate is equipped with cameras and monitored by site security 24
hours a day, 7 days a week.
At the North Security gate, press the button and notify Security of your company name.
After gaining access to the IBM site, follow the signs "Business Continuity and Resiliency
Services Parking." You will be directed to parking areas reserved for our customers.
Please park in the reserved spaces designated for IBM Resiliency Services customers
located in tier 1. Entrance to the Resiliency Services Center is through the Building 2
Lobby
The IBM Resiliency Services site is equipped with the following:
Environmental & security/safety controls
• Environmental controls
1. Separate power grids
2. Dual power feeders
3. Automated power switching
4. Uninterrupted power supply
5. Redundant chillers/air conditioners
6. Alternate water supply
7. Dual A/C control compressors
8. On Site Diesel Power Generation facility
• Security/safety controls
1. Closed circuit TV monitoring
2. 24 hour guard service
3. Lighted off-street parking
4. Security Command Center
5. Security patrol
6. Computer controlled badge access
7. Smoke detectors
8. Fire Suppression System
9. Fire extinguishers
.
Badges
Identification badges will be issued to all customers utilizing the Sterling Forest
Resiliency Services site. The Security Guard in Building 2 Lobby will ask for
identification, request each customer to sign in and issue the badge.Scramble pads Scramble pads have been installed on the Sterling Forest building entrances that lead to the IBM Resiliency Services site. In addition, scramble pads have been installed in all areas of the site that require controlled access. To ensure effective security throughout the site, the following areas of responsibility apply: Prior to the recovery exercise, the customer will provide to the Project Manager the full name of the attendees with their scheduled time of arrival. The Project Manager will inform your Customer Administrator and Sterling Forest Site Security of customer arrivals via the Customer Access Authorization Form. The Customer Administrator will prepare individual access codes for each attendee and for each attendee needing network access. The Customer Administrator will load customer names on the Scramble Pad Database and assign access codes to the areas of the facility that the customer will be using. The Customer Administrator will program the scramble pad to operate the appropriate doors only for the length of time each customer is scheduled to be using the site. Upon customer arrival at the IBM Resiliency Services Reception area on the 4th floor, the Customer Administrator will provide those codes to each customer, explain the function and use of the scramble pad and assign the appropriate suites and offices. The code will allow the customer access to the following areas: • Access to the building entrance that leads to the site • The elevator that leads to the site on the fourth floor • The doorway that leads into the site reception area • The assigned customer suites and offices In the event of a security breach, the Customer Administrator can produce a historical record of access to these areas. Upon customer departure from the site, the Customer Administrator will ensure that the codes provided have been removed from the scramble pad system to prevent re-entry. Security policies Weapons (of any type), drugs (other than prescription drugs prescribed by a licensed medical doctor), and alcoholic beverages in any form, are not permitted at any IBM location. Failure or refusal to comply with this requirement will be cause for immediate removal from the site. If this condition exists or is suspected, IBM Security will be contacted immediately. Prior authorization is required before a camera or video equipment can be brought into the building. Please make advance arrangements through your Project Manager so the proper permits can be issued. For safety and health reasons, it is requested that children and pets not be brought on site during an exercise. IBM is not responsible for personal belongings. Lost and found inquiries should be made to your Project Manager. Restrooms Restrooms are located conveniently throughout the facility. Showers are available for the exclusive use of IBM Resiliency Services customers and are located in the shower room
area of the Ladies and Men’s Rooms on the GG aisle. Smoking guidelines You are welcome to smoke outside the Sterling Forest facility in the clearly marked designated areas. Vital records All vital records being used for a business recovery exercise should be shipped for delivery between 8:00 am and 4:00 pm EST, Monday through Friday. Your company name, address, and the Event Number should be listed on all boxes, plus the number of boxes being shipped (ex: 1 of 10). It is recommended you bring prepared return shipping labels and documents (including billing account numbers) with you to aid in the return of your tapes and materials. After 4:00 pm and on weekends, all vital records will be received by Tape Pool staff and Security. Ship all vital records to the following address: IBM Resiliency Services Site IBM Corporation IBM Resiliency Services 300 Long Meadow Road Sterling Forest, NY 10979 Telephones/messages Touch-tone telephones are installed throughout the building. The IBM Resiliency Services site's main telephone number is (845) 759-4900. Cellular service is accessible through multiple carriers. If someone needs to contact you at the site while you are still en route, telephone messages will be taken by your Customer Administrator. The Customer Administrators can be reached at (845) 759-4900. ATM An ATM (Automatic Teller Machine) is located on the first floor in the Building 2 lobby and is accessible to IBM Resiliency Services customers 24 hours a day. See your Customer Administrator for assistance. Shipping and receiving During normal business hours (8:00 am - 4:30 pm EST), the Sterling Forest shipping and receiving department will accept delivery of packages. In addition, shipping and receiving will supply packaging materials, and weigh and ship packages leaving the facility, including air freight. See the Customer Administrator for assistance. Shipping and receiving of packages during off shift can also be accommodated. Please see the Customer Administrator for assistance. Cafeteria services The cafeteria hours each weekday are 8:00 am - 10:30 am and 11:30 am - 1:30 pm Local time. The cafeteria offers a fresh salad bar, sandwich bar, and grill. In addition, snacks, beverages and desserts are available.
Vending area Vending services are available on the 2nd and 4th floors of the Sterling Forest Resiliency Services site. Vending machines are located in the customer lounge area on the GG aisle. Services such as hot and cold beverages, snack items and candy are available 24 hours a day. Questions about this food service should be directed to your Customer Administrator. Food service options Many food service options are available to customers: You may eat breakfast and lunch in the IBM cafeteria during weekday hours. Vending machines are available for your use in the customer lounge on the 2nd and 4th floors. You are welcome to leave the building to purchase food at local restaurants. A list of local restaurants can be found at the reception desk. You may purchase food directly from the Eurest Corporation. You may order food from local restaurants and have food delivered to IBM. Menus are available at the reception desk. The Customer Administrators will be happy to order food for you. Coffee, tea, decaf and hot chocolate are supplied free of charge to customers throughout their stay. If you choose, you may pay the Eurest Corporation directly with a corporate or personal credit card (American Express, Visa and MasterCard are accepted), in the following manner: You will be escorted before 11:00 am by a Project Manager or Customer Administrator to the Eurest office where an imprint of your credit card will be taken by Eurest Corporation. A Project Manager will then supply you with cafeteria vouchers. Fill out your names on the voucher. The vouchers can now be used in place of cash on the cafeteria check-out line. After you've made your purchases, Eurest Corporation will total the vouchers and record the amount on the credit card imprint taken earlier. After lunch, the Project Manager or a Customer Administrator will escort you back to the Eurest office to approve the cost and obtain your copies of the receipts. Other forms of payment are postal money orders, money orders drawn from local bank, and traveler’s checks. You may have breakfast, lunch or dinner catered by the Eurest Corporation and delivered to the customer lounge. This service is available 7 days a week. All orders require 24 hour advance notice. Select menus, if requested, will require 48 hour advance notice when ordering for the weekend. A menu listing is available from the Project Manager or Customer Administrator. Please Note: If food preparation is required on Saturday or Sunday, a labor charge for Eurest personnel will be applied to your bill. You should discuss this charge with Eurest when placing a weekend order. If food is prepared by Eurest on Friday and stored in the customer lounge for weekend testing, a labor charge will not be incurred. Steps to follow when placing a catering order: At the earliest possible date, contact The Dining Center about setting up your event at (845) 759-2896. Check back with The Dining Center 72 hours before dinners or luncheons, 24 hours for conference selections to confirm your selections as well as the attendance count. Also
confirm the location and time of catering. On the day of your event, please be at your location at the agreed time so that you may accept the catering items. Inform Eurest that you are a customer and that you want to place a catering order. Food orders may also be faxed to the Eurest Corporation by using the food order forms supplied by the Project Manager. Supply the following information to Eurest when placing orders: Date and time of food delivery. Food Selection. Number of people. Credit card type (Visa, MasterCard, or American Express) number, expiration date and name as it appears on credit card. On the day of the recovery exercise, the Project Manager or Customer Administrator will escort you to the Eurest office prior to 11:00 am to approve the cost and obtain a copy of the receipt for the food service. If payment will be made in cash, money order or by travelers check; this may be done upon your arrival. Computer paper recycling Recycling of all used computer paper not considered confidential is available in the site. Storage in the Receptionist security room has been set aside for non-confidential waste. Customers and/or IBM representatives should leave recycled non-confidential computer paper at the reception area. Your Customer Administrator will store paper for recycling. Customers will be required to use the paper shredders in the sites to dispose of their confidential waste or they may take the waste home for disposal.
You can also read
