Storm Product Update January 2019 - Please feel free to ask questions throughout the presentation using the chat option - only the presenter will ...
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storm® Product Update
January 2019
Please feel free to ask questions throughout the presentation using the chat option – only the presenter will
see your message.
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storm® Product Update
2018 Product Developments Roundup
331 new
development Integration with AI chatbots Auto-Provisioning
features Salesforce Portal
255 bugs fixed Enhancements to Outbound Dialler
the DTA® Enhancements
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storm® Product Update
Overview
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storm® Product Update
Latest Developments
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Agent Interface
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DTA®:Web iPath
Handling DTA Log-Off
Web iPath controls are visible when servers have been disconnected, giving agents a clear
indication when DTA® has been logged off.
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Administrator and Supervisor
Interface
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OUTBOUND™
Dial Planned Calls Module
This feature will add ‘undialled’ records and ‘active records’ to the ‘Dial Planned Calls’
module, giving supervisors the ability to see the total number of call records in the
Outbound campaign.
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OUTBOUND™
Real-Time Counter
This feature gives Administrators a real-time view of any contact/records that have not yet
been processed/contacted (and have not yet expired) for an Outbound campaign.
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TMOUTBOUND™
Specified Preferred Agent
This feature enables administrators to specify a preferred agent for a contact. The agent
who handles the initial outbound call to a contact is assigned as the preferred agent. All
future outbound calls made to the same contact are handled by the assigned agent.
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TMINBOUND™
‘Unavailable’ Agent Status for Unanswered Calls
If a call is not answered within the answer time-out period, agent status will automatically
change to ‘unavailable’. This feature is configured at the Service Type level.
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TMVIEW™
Reporting Enhancements
Reports will not generate when it takes over 2000000 seconds (~23 days) to run them.
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TMstorm® Product Update
Upcoming Features
TMOUTBOUND™
Changing CLI Displayed
This feature enables agents to choose which telephone number they want to be displayed as
their CLI when calling a customer. Agents who work in a multinational organisations will be
able to choose the local number to display when calling customers living in the local region.
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TMINTEGRATE™
Viber
Viber is an instant messaging and voice over IP application with more than 900 million
active users worldwide. Integration with this application will see agents increase the use of
communication channels in the DTA.
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TMVIEW™
Flash Replacement
Currently, in VIEW™, charts and animations use Flash. This will be replaced by HTML5,
improving on ease of use.
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TMstorm®
storm CONDUCTOR
A new, user-friendly interface is being developed to enhance the agent and supervisor
experience. Through fully refreshing the overall design of the storm UI, this new look will ensure
that complex configurations are simple to implement and change, as well as easing transitions
between modules.
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TMSlides and Documents
Download Links
The following documents are available to download:
Presentation https://www.contentguru.com/wp-
content/uploads/2019/01/January-19-Product-Update-
Presentation.pdf
Supporting Document https://www.contentguru.com/wp-
content/uploads/2019/01/January-2019-storm-Support-
Document.pdf
WebEx Recording Will be available within the next couple of days.
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TMAny questions?
Email: product@contentguru.com
Or feel free to ask the presenter a question
through chat now.
Content Guru Limited, Radius Court
Eastern Road, Bracknell RG12 2UP
t: (44) (0)1344 852 350
f: (44) (0)1344 852 351
w: www.contentguru.com
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