Jan 2021 'Interpersonal communication skills' workshop for a leading builder having developed commercial, luxury residential, retail, hospitality ...

‘Interpersonal communication skills’
workshop for a leading builder having
developed commercial, luxury residential,
retail, hospitality and industrial warehouse
spaces based out of Bangalore

Jan 2021

www.britishcouncil.in

Professional skills workshops: case study

Required a course that would •              Understand your communication
help their teams communicate                style and be able to adapt it when
better with each other: being               necessary
succinct, communicating with •              Build rapport with colleagues,
empathy and build nurturing                 clients and superiors to help you
relationships                               get things done
                              •             Have the skills to improve a key
                                            relationship at your workplace
They believed our curriculum            •   Participants will be better able to
was most apt for their                      communicate with others in the
requirement                                 workplace to achieve goals and
                                        •   build relationships
Interpersonal communication             •   Clients and colleagues will
skills online workshop                      appreciate increased
                                            understanding, stronger levels of
                                            trust and
Workshop: fully synchronous             •   Achieve better results
                                        •   The organisation will have team
            20                              members who can better adapt
                                            their communication focusing on
Duration: 8 sessions, 1.5               •   the needs of others increasing
hours each. Delivered in 2                  long term performance and
weeks                                       productivity

Professional skills workshops: case study

Pre-course assessment:

What challenges do you                          Which of the tools and
experience when listening to                    techniques will you use in the
others, showing empathy or                      workplace? How?
using verbal or non-verbal
communication?                                  • How to respond empathetically
                                                • Visual, verbal and vocal skills.
•    Ability to remain consistent                 The FFF mode
     over extremely long meetings.
     Reacting to being pushed too               How will this help you
     hard                                       communicate more effectively
•    Challenge in using correct                 at work? How will it help you
     choice of words                            perform better?
•    Communicating with impact
•    Being empathetic when                      • Better connecting with peers
     listening                                  • Network better with colleagues
•    Lack of confidence while                     and convey a positive image
     using verbal or non-verbal                 • Conduct myself with better
     communication.                               body language and adapt to
•    Completing work in the given                 various communication styles
     time frame                                 • Clearly express/put my point
                                                  across

Professional skills workshops: case study

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Feedback on the course:

•     “Relevant and engaging content”
•     “The entire workshop was well curated and the mix of concepts/ role
      plays/ Q&A/ group work all contributed to a very engaging learning
      environment.”
•     “Workshop was very much interactive and I could learn multiple new
      aspects in our day-to-day work scenarios”
•     “Course content was good- covered the important aspects of
      communication. Content was clear and relatable. Activities were
      engaging and helped learning. Materials were supportive.”
•     “Perfect”
•     “This was a great workshop and content was excellent. Very
      engaging and practical.”

Professional skills workshops: case study

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Feedback regarding the teacher:

•        “Extremely approachable, knowledgeable and handled all the
         participants well”
•        “Teacher was amazing!! Was a great listener and ensured that
         she clarified any doubts. She found ways to keep us on our
         toes during the sessions. She also encouraged us to really
         think through each concept.”
•        “Trainer was very professional, managed to keep us engaged
         while making us understand each topic. Time management of
         each session was on point. Overall trainer made the who
         program interesting and a great learning experience.”