STRATEGY Business 1 APRIL 2018 - 31 MARCH 2021 - Plumbers, Gasfitters and Drainlayers Board
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Business STR ATEGY 1 APRIL 2018 - 31 MARCH 2021
The most
effective way
to manage change
is to create it
o VISION
Working with our industry to ensure that all
plumbing, gasfitting and drainlaying is
performed by competent tradespeople.
u MISSION
A professional, evidence-based, intelligence
led and risk-focused regulatory body.
VA LUE S
R •
•
•
Integrity
Professionalism
Respect
Page 02
The Plumbers, Gasfitters and Drainlayers Board
(Board) is established under the Plumbers, Gasfitters
and Drainlayers Act 2006. We are a statutory body
governed by a ten-member Board appointed by the
Minister of Building and Construction.
We have 19 staff located in our Wellington office.
We were established to protect the health and safety
of members of the public by ensuring the competency
of and regulating the services of plumbers, gasfitters
and drainlayers (our tradespeople).
WHO WE ARE " What we want
to achieve.
"
Plumbing, gasfitting and drainlaying all play public is by ensuring restricted plumbing,
an important part in safeguarding the health gasfitting and drainlaying work is performed
and safety of the New Zealand public. The by those qualified and skilled to do the work.
entire community benefits by having water
The Board’s vision is that all plumbing,
and gas delivered and sewage and waste
gasfitting and drainlaying work is
disposed of safely. The best way of
performed by competent tradespeople.
protecting the health and safety of the
"1 Our key roles
Licensing
The registration 2" Competency
Promoting and 3 Enforcement
Responding to inquiries
and licensing of ensuring the and complaints about
our tradespeople. competency and safe our tradespeople, and
working practices of ensuring that appropriate
our tradespeople. action is taken to sanction
illegal plumbing, gasfitting
and drainlaying work.
Page 03
" The services of the Board
have a direct effect on the
health and safety of all
New Zealanders, their property
"
and the environment.
THE
WAY WE
OPERATE
To achieve our vision the Board’s mission is: A professional,
evidence-based, intelligence-led and risk-focused regulatory body.
PROFESSIONAL EVIDENCE-BASED RISK-FOCUSED
AND INTELLIGENCE
We employ people who LED By focusing on risks, the
have a range of skills and Board ensures that it
experience. Our people Our work is based on targets its resources at
include those with trades, evidence and intelligence areas where it can make
regulatory, legal and that we gather, collate and the greatest impact.
investigatory backgrounds. analyse. This ensures The evidence and the
We enable our people to that we are aware of what intelligence we gather
undertake ongoing happens and why. We use allows us to design the
professional development that evidence to help us most appropriate and
to ensure that they can decide on strategies and proportionate interventions
make a maximum interventions to deal with to deal with those risks.
contribution. the risks that we identify.
Page 04COMPLIANCE
INTERVENTIONS
COMPLIANCE INTERVENTIONS USED TO ACHIEVE OUTCOMES
When the Board decides how to respond to education through to enforcement action.
a compliance issue, we have a variety of There is no preference for any particular
intervention options that take into account risk, tool. Instead, we use the right tool(s) for
attitude and the health and safety impacts of the situation.
what has occurred. The tools we use range from
Decision factors Inform compliance intervention options
Widespread Deliberate, Extensive Active
or significant ongoing or non-compliance
repeated
Extent of harm or risk of harm
Investigating
Attitude to compliance
disciplinary
Public interest
or criminal
proceedings.
Conduct
Compliance advice
and dispute resolution.
Guidelines, advice and
assistance to comply.
Minimal or Accidental Willing and able
none or one-off Limited to comply Individual and industry-wide information, education, engagement.
Page
Page04
05PLUMBERS 3501 Certifying plumbers
1733 Tradesman plumbers
2085 Apprentice plumbers
GASFITTERS 1577 Certifying gasfitters
719 Tradesman gasfitters
1518 Apprentice gasfitters
DRAINLAYERS 2908 Certifying drainlayers
381 Tradesman drainlayers
1300 Apprentice drainlayers
OTHER 2695 People working under exemption
75 Complaints per annum
24 Disciplinary hearings per annum
11 Prosecutions per annum
THE STATS
• Construction industry product suppliers
Our key
• Construction industry service providers
• Insurance industry
• Merchants
partners •
•
•
Tertiary Education Commission
Licensed Building Practitioners Board
Electrical Workers Registration Board
• Energy Safety
Collaboration with other agencies with
interests in building, health and safety, • Ministry of Business, Innovation and
water, gas reticulation, sewage and Employment
waste water disposal is crucial to our • WorkSafe New Zealand
effectiveness in achieving our goals. We • Local government
work with these other agencies to develop
• Building Officials Institute of NZ
effective regulation, share information,
achieve efficiency gains and to design and • Skills Organisation
implement strategies that reflect shared • Masterlink
goals and responsibilities. • Apprenticeship Training Trust
Page 06THOSE WE
REGULATE
" Our work must be relevant and credible
to those we regulate. We seek to work
constructively with those we regulate and
"
their representative organisations.
Key
WE HAVE KEY RELATIONSHIPS WITH
• Master Plumber Gasfitters and Drainlayers NZ
• The Plumbers Gasfitters and Drainlayers Federation
RELATIONSHIPS • The NZ LPG Association
Page07
Page 04" Examining the key
trends and challenges facing
"
the industry.
THE LANDSCAPE
Challenge
UNDER Occupational licensing is currently
under review by the government
REVIEW so there may well be a change in
the way the industry is regulated.
Key trend
UNDER A review of The Plumbers
Gasfitters and Drainlayers Act
REVIEW 2006 is underway. This provides
an opportunity to seek some
key changes that will enable
us to carry out our work more
effectively.
Page 08Key trend Challenge
DEMAND FOR SERVICES PROMOTING COMPETENCY
Generally, the construction sector is strong The public health component of plumbing,
at the present time but demand for plumbing, gasfitting and drainlaying and their
gasfitting and drainlaying services varies contribution is under recognised by the public,
across the regions. Demand is particularly leading to a growth in DIY and unlicensed
strong in Auckland and Queenstown. activities.
Challenge Challenge
THE BUILDING BOOM EDUCATION COSTS
The rapid increase in new residential and Costs of training, registration,
commercial building areas creates a risk of and licensing are a
a high volume of unauthorised work being burden on businesses.
performed and authorised tradespeople
being pressured to take shortcuts.
Challenge Challenge
IMMIGRATION IMMIGRATION
The strong construction sector is seeing The Board needs to ensure that its
an increased number of overseas trained promotion of competency to the public
people wishing to come to New Zealand. encompasses new immigrants to
We need to assess the skills of these people New Zealand.
so that safety and is not compromised on
the one hand, and unnecessary barriers to
entry are not created on the other.
Key trend Challenge
PARTNERSHIPS EXEMPTIONS
Key partners within the industry have There are a large number of people working
indicated a willingness to work more closely within the industry under exemptions. This
with us. This creates the opportunity for creates some risks because these people are
increased voluntary compliance. not subject to any regulatory oversight and are
exempt from ongoing training requirements.
Page
Page09
04STRATEGIC GOAL
ONE
Registered and licensed tradespeople performing plumbing,
gasfitting and drainlaying are competent.
GOAL
OUR GOALS
STRATEGIES
• A system of CPD that targets key issues.
• A registration and licensing system that is simple, fast and cost effective.
• The operation of an intelligence function that allows the targeted use of
resources.
• Increased awareness and acceptance within the industry of the need to
implement effective and relevant supervision.
• A fair, proportionate, risk-based approach to complaints and discipline.
• Work with the industry and Industry Training Organisation to improve the
quality of training.
2018-2019
WORK PROGRAMME INITIATIVES
• Delivery of 2018-19 CPD.
• Selection of CPD topics and creation of materials for 2019-20.
• Consult on two tier registration and licensing system, and removal of examination
at Level 5.
• Conduct triennial fees review.
• Targeting of supervision as a compliance issue.
• Work collaboratively with The Skills Organisation, and the Industry, to improve
the quality of training.
• Commence electronic examinations at a Tradesman level.
• Introduce oral competency tests at Level 4 for those with learning difficulties.
• Develop relationships with Australian trade regulators to help identify emerging
risks and successful response strategies.
Page 10STRATEGIC GOAL
TWO
Reducing unauthorised plumbing, gasfitting and drainlaying.
GOAL
OUR GOALS
STRATEGIES
• Increased consumer and wider construction industry awareness of the
importance of using authorised tradespersons to carry out plumbing,
gasfitting and drainlaying work.
• Use tradespeople and the general public as our eyes and ears.
• Target identified problem areas for enforcement action.
• Encourage immigrant tradespeople to become registered and licensed.
2018-2019
WORK PROGRAMME INITIATIVES
• Building relationships with key construction industry and
consumer stakeholders.
• Engagement with Territorial Local Authorities.
• Collaboration with Electrical Workers Registration Board and the Building Practitioners
Board to expand the 'Sort the Pros from the Cons' branding across the building
trades.
• 'Sort the Pros from the Cons' campaign expanded to include focus on immigrants.
• Promote World Plumbing Day.
• Promotion and development of improved Report a Cowboy (R.A.C) app.
• Targeted enforcement operations.
• Site visits to check compliance.
• Promotion of Qualification Assessments and Recognised Prior Learning to skilled
imigrants as a way of ensuring that they can be recognised for their skills in
New Zealand and become registered and licensed.
Page 11STRATEGIC GOAL
THREE
Tradespeople work with us to ensure competence and compliance.
GOAL
OUR GOALS
STRATEGIES
• Respond in a timely and effective manner to identified risks and issues
raised by tradespeople.
• A strong relationship with the industry.
• Tradespeople are fully informed of our initiatives and clearly understand
what their obligations are.
• Use technology to engage with the industry in order to free up staff
resources for other projects.
2018-2019
WORK PROGRAMME INITIATIVES
• Timely response to issues raised by tradespeople.
• Programme of meetings with stakeholders.
• Regular meetings of Stakeholder Liaison Group.
• Board staff present at CPD training days to give assistance to tradespeople and
provide information.
• Regular Info Brief newsletter and other publications
• Minimum of 20 Stakeholder consultation meetings.
• Introduction of industry technical forum via an electronic platform.
• Introduction of technology to assist practitioners with registration, licensing
queries.
• Investigate improvement of the functionality of the online relicensing process.
• Update of website.
• Review of organisational voice to ensure that there is a consistent approach
across all communication channels.
Page 12Associated corporate publications WWW.PGDB.CO.NZ/PUBLICATIONS/CORPORATE
Working with our industry to ensure that all plumbing, gasfitting and drainlaying is performed by competent tradespeople.
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