Sustainability Report 2021
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Sustainability Report 2021
Part 01 Sustainability Report 2021 03
Contents
Introduction Part 02 Part 04
04 Letter from the chief executive Social Sustainability Green Star Projects
Cooper and Company’s Our community initiatives Recently completed and upcoming
Matthew Cockram on a year of Green Star developments
sustainability initiatives. 22 Matariki
A year of community events, 60 The Hotel Britomart
beginning with our Matariki Making New Zealand’s first 5
Part 01 celebrations Green Star hotel
The Year in Review
26 Green Christmas 62 Keeping tabs
08 Report card 2020/21 Our annual giveaway of native Hayley Koerbin on The Hotel
Our sustainability goals and trees in Takutai Square Britomart’s high standards
how we’re meeting them
32 Toi Tū Toi Ora 67 Measure everything
10 Our targets 2021/22 Contemporary Māori art at Campbell Williamson on
Our sustainability targets for Britomart chasing Green Star targets
the year ahead
Part 03 70 Thread count
12 Green Star Performance Seven Plans for a Better Planet Tamzin Hawkins on designing
How we’re performing with the Britomart community members sustainable uniforms
Green Star Performance Tool discuss their sustainability efforts
74 Building history
14 NABERS NZ ratings 44 Nigel Borell Nicolau Domingues on the
Measuring the energy efficiency The curator on the creation reinvention of the Barrington
of our buildings of Toi Tū Toi Ora Sofrana buildings
16 Toitū Envirocare 46 Kate van Praagh
Our new workstream to Westpac’s sustainability lead Part 05
measure and reduce our carbon on the company’s initiatives Our Community
emissions Attitudes to sustainability in the
48 Maggie Hewitt Britomart community
18 Sustainable futures Making a fashion label into
Sustainability director Mark a regenerative brand 80 Survey Results
Sinclair on the year in review Our annual survey of green
50 Helène Pacalin issues in Britomart
Toitū Envirocare’s work to
reduce carbon emissions 84 Our neighbourhood
A short guide to Britomart
52 Hana Kajimura
Talking through Allbirds’
sustainability journey
54 Pip Best
The climate change and
sustainability services director
at EY on the way business is
moving
56 Tom Hishon
The founder of kingi on
sustainable fishing and
how to encourage it
Part 01 Sustainability Report 2021 04 Part 01 Sustainability Report 2021 05
Letter
Right: The Buckland
and Masonic Buildings,
refurbished as part of
The Hotel Britomart
project, now certified
as New Zealand’s first 5
Green Star hotel. Photo
from
by David St George.
the
Chief
Executive
Above right: Cooper and
Company chief executive Cooper and Company has long had a Our work with Toitū Envirocare is widespread concern about climate
Matthew Cockram. complementary to our efforts with change is. Every business needs to
Photo by Duncan Innes. sustainability framework that we apply to the Green Star Performance Tool, be developing a genuine response
our endeavours. We make decisions with broadening our focus from building to these concerns, and we need to
efficiency to enable us to clearly do this together. Becoming more
the assumption of long-term ownership and assess the environmental impacts of sustainable is a collective effort: the
stewardship, which allows us to focus on every decision we make. robust measurement methods we have
put in place give us clarity as to how
environmental, social and economic outcomes These efforts require a huge amount we’re progressing, and allows us to
that build and support each other. of energy from our team members. share this progress with the members
We make this investment because of the Britomart community, many
it is a cornerstone of our business of whom are sustainability leaders
Our more recent efforts in Britomart have focused philosophy, which has always sought in their own right. Our shared focus
on building on that framework so that our positive long-term outcomes rather on the environment is something that
than short-term economic benefits. amplifies all our efforts.
sustainability efforts are measured and we can
establish clear targets for ourselves to improve. In addition to our work with Toitū I should add that we are not
Envirocare, the past year saw the claiming to be perfect at this. But
opening of The Hotel Britomart, New we have found through these efforts
Three years ago, we were the first property Zealand’s first 5 Green Star hotel. It’s that we are learning and, step by
company in New Zealand to adopt the NZ Green been gratifying to see the hotel’s Green step, improving. We know that our
Above: The kapa
Star status cited by guests as a key community requires this of us. We also
Building Council’s Green Star Performance Tool. reason for them electing to stay there. require it of ourselves.
haka group from Te
Wharekura o Hoani
This year, we have worked with Toitū Envirocare to Consumer sentiment will remain
Waititi Marae performing
in Takutai Square in front
a driver of positive change, and is
develop a base-case carbon emissions profile and another reason why we cannot shy
of The Hotel Britomart for
Matariki 2020. Photo by
a robust plan to reduce those emissions. away from the seriousness of the
Joe Hockley.
threat of climate change.
Our own survey of the Britomart Matthew Cockram
community, which you can see at Chief Executive
the back of this report, shows how Cooper and Company
Part 01 The Year in Review 07
The
Year
In
Review
What we’ve achieved this year,
and what we’re doing next
01
Part 01 The Year in Review 08 Part 01 The Year in Review 09
Report
Right: Our Green
Christmas celebration
is a giveaway of native
trees that raises money
for reforestation charities.
Photo by Joe Hockley.
card
Below: The lobby of
The Hotel Britomart.
Photo by Samuel Hartnett.
2020/1
01 02 03 04 05
One of the objectives of
creating this, our third
annual sustainability
report, is benchmarking
goals against which
we can hold ourselves
accountable. Achieve a Green Star Performance Tool All new development will seek the Improve monitoring of our waste Write up the social and economic Build partnerships with tenants active
rating. appropriate Green Star ratings for streams with the goal of reducing elements of our sustainability story in the sustainability area and show the
design and build, with a minimum 5 waste to landfill. and establish baselines through way for those who are not.
These are the Green Star rating a standing objective. discussion and surveys.
sustainability goals
we set ourselves for Status: Achieved Status: Achieved, and ongoing Status: In Progress Status: Ongoing Status: Achieved / Ongoing
2020, with commentary
Britomart was the first property The Hotel Britomart has been In our last report, we noted that Social and economic sustainability Our Seven Plans for a Better
on how we’re tracking company in New Zealand to sign up to awarded 5 Green Star ratings for its information on waste data from are both integral parts of our Green Planet interview series, included
to meet them. the NZ Green Building Council’s Green Design and Build by the NZ Green external contractors lacked the Star Performance Tool assessment. in this document, was developed
Star Performance Tool. The tool has Building Council. On Customs Street, timeliness of level of detail we required They are also two of the foundational to encourage conversations
nine key measurement components the redevelopment of the heritage to learn and respond quickly to output principles of Cooper and Company, and knowledge-sharing about
and requires third-party assessment. Barrington and Sofrana buildings, due variations. The improvement of data Britomart’s owner, which states that sustainability among the Britomart
Britomart was awarded a 3 Green Star for completion in late 2022, will also supply has highlighted the need for us good environmental, social and Community. We also create Britomart
rating (labelled as ‘Good Practice’) seek a 5 Green Star rating from the NZ to work more closely with our tenants economic outcomes are self-validating Green, a quarterly e-newsletter,
out of a possible 6 stars for the Green Building Council. to collaborate on the reduction of and build and support each other. Our about green activities in Britomart.
performance of its buildings across waste from Britomart. This is a project social sustainability initiatives and our Our social sustainability efforts and
the nine-block Britomart precinct. An for 2021 and beyond. survey with members of the Britomart Green Christmas giveaway of native
updated rating is pending. community are both detailed later in trees in Takutai Square are all founded
this report. on sharing sustainability values with
Britomart’s community members.
Part 01 The Year in Review 010 Part 01 The Year in Review 011
Our
Right: Street Kai on
Takutai, one of our
regular community
events celebrating small-
scale local food vendors.
Photo by Joe Hockley.
Targets
2021/2
01 02 03 04 05
Our sustainability
goals for the next year.
Reduce our carbon emissions Improve our Green Star Performance Continue to lead tenants and find Achieve a 5 Green Star rating for the Create a separate base-case
according to our Toitū reduction plan Tool rating common ground to reduce emissions Barrington Sofrana redevelopment emissions profile and emissions
reduction plan for The Hotel Britomart
Our work with Toitū Envirocare has We are aiming to improve the Our sustainability initiatives are A 5 Green Star rating is currently being We are working with Toitū Envirocare
resulted in the creation of a carbon environmental performance of our collaborative and the lessons we targeted for the refurbishment of these on separately measuring The Hotel
emissions profile and a detailed multi- buildings year-on-year through learn are shared through numerous two heritage buildings. The project is Britomart’s emissions and developing
year plan to reduce those emissions. precise measurement and systems channels, from live events in Takutai due to be completed in late 2022. a plan to reduce them.
There is more information about these improvement, which should result in a Square to our social media feeds.
plans on p.16-17. gradual improvement in our Green Star Britomart will continue to work with
Performance Tool rating. members of its community on the
common goal of emissions reduction
and environmental awareness
throughout the year.
Part 01 The Year in Review 12 Part 01 The Year in Review 013
Green
Star
Performance
In 2020 Britomart was awarded 3 Green Stars in
its assessment under the Green Star Performance
Tool, administered and audited by the NZ Green
Building Council.
The Green Star Performance Tool assesses the
environmental impact of Britomart’s buildings
through the use of nine impact categories.
These categories include:
Management Materials
Indoor Environment Quality Land Use and Ecology
Energy Emissions
Transport Innovation
Water
Right: The Atrium on
Takutai in Britomart’s
Britomart’s 3 Star rating (out of a possible 6 stars) in its first Green Star East Building, with its
green wall and circular
Performance Tool assessment equates to ‘Good Practice’. An updated assessment planters. Photo by
is currently pending. Joe Hockley.
Part 01 The Year in Review 14 Part 01 The Year in Review 15
NABERSNZ
The Australis Nathan
Building, a heritage
structure which, since
its 2017 refurbishment,
has achieved a 5 Star
NABERSNZ rating.
ratings
01 02 03 04
Britomart’s buildings are rated under the
NABERSNZ scheme, an independent tool that
rates the energy efficiency of buildings. The
maximum possible rating is six stars.
Britomart has what is called ‘Base Buildings’
Excelsior and Stanbeth House Australis Nathan Charter House East Buildings (Westpac, EY)
ratings, which cover energy use in core services
and common areas – lifts, stairwell lighting, NABERSNZ rating: 5½ stars NABERSNZ rating: 5 stars NABERSNZ rating: 4½ stars NABERSNZ rating: 4½ stars
(Market-leading performance) (Market-leading performance) (Excellent performance) (Excellent performance)
common toilets, air conditioning and ventilation,
and so on. The ratings do not apply to energy
use by building tenants.
In 2022, three new Britomart buildings will
enter the NABERSNZ ratings scheme: The Hotel
Britomart, completed in October 2020, Altrans
Quay, and the Barrington Sofrana Buildings,
to be completed in late 2022.
NABERSNZ ratings apply only to buildings over 1000m2 and which are 80%
office space, which is why not all Britomart buildings have NABERSNZ ratings.
Part 01 The Year in Review 16 Part 01 The Year in Review 017
Toitū
Envirocare
This year Britomart Toitū Envirocare is a government- reductions through to 2026, which
owned organisation with a system of involves the following plans:
Group worked with environmental programmes aimed
Toitū Envirocare to at helping businesses reduce their • Undertake a waste audit, review the
carbon impacts. current waste policy and update it to
measure the group’s minimise waste going to landfill
carbon emissions and Britomart Group began working with
the Toitū Envirocare team in 2020 • Check and regularly monitor building
establish a plan to to develop a base-case emissions temperature set points to ensure
reduce them. Britomart profile for the entire group and a floors are not over-heated or over-
plan to reduce those emissions. This cooled and maintaining a constant
Group is now a Toitū work grew out of Britomart Group’s temperature
Carbonreduce certified use of the NABERSNZ ratings system
and the Green Star Performance • Investigate opportunities to install
organisation. Tool. While those systems are useful occupancy sensors on lighting
for their focus on the efficiency of controls in buildings and tenancies to
individual buildings, Toitū’s analysis save energy
gives the group an overall picture of its
environmental impact. • Investigate alternative systems such
as solar to replace gas boilers for
The calculations for Britomart Group’s heating
overall emissions were certified in
September 2021. They show the • Investigate feasibility of vehicle
group’s overall emissions in the year upgrades to more efficient models
April 2019-April 2020 were 674.26
tCO2e. • Monitor emerging remote meeting
technologies and introduce/
To reduce its emissions, Britomart implement to the team as deemed
Right: The lawn in Group has developed a GHG appropriate to reduce travel
Takutai Square is a emissions management plan and
popular hangout on a
sunny day. Photo by reduction targets. The group has Britomart Group is now a Toitū
Joe Hockley committed to 5% annual emissions Carbonreduce certified organisation.
Part 01 The Year in Review 18 Part 01 The Year in Review 19
Sustainable
“Whenever there’s Right: Te Ara
Tahuhu, the
a crisis, there are pedestrianised,
plant-lined street
at centre of
new ideas to beat Britomart.
Photo by David
the crisis.”
futures
St George.
Mark
Sinclair to work out our overall footprint. The
carbon reduction plan looks at our
year’s emissions and sets a path for
continued reduction thereafter. It’s
understands the direction we’re taking.
We can always do more and we
are doing it. We are on a good path
to making a positive difference to
ones. I worry about it a lot, about what
my kids will have to deal with as the
weather changes and sea levels rise,
and I think they are worried too about
making the management team more reducing our carbon and running our the long-term future.
aware of the impact our buildings buildings as efficiently as we can.
have on the environment. JH Has this process changed your
JH Buildings use diesel backup personal behaviour?
Carbon is a much wider issue than generators, natural gas for heating,
the energy efficiency of a building. and so on. Are the days of these MS It’s made me more aware how
It’s bringing to light the impact that technologies numbered? much of an impact we make on a daily
Above right: Britomart
sustainability director This year Britomart broadened its sustainability we have on the generation of CO2. basis. I’ve been walking more, taking
I hadn’t realised, for example, what MS Natural gas is of course a fossil the bike. It has been enlightening for
Mark Sinclair. Photo by
David St George. commitments beyond Green Star Performance effect losing two kilos of refrigerant fuel, and there’s a lot of talk about me.
ratings to work with Toitū Envirocare. has on the environment. To cool our transferring to electrical heating
buildings, we use refrigerant gas in a through new design and technologies. JH There’s been talk that the scale
vessel; accidentally discharging the They’re being developed now. That’s of the problem makes it hard to think
Britomart’s sustainability director Mark Sinclair gas to atmosphere has significant great for countries that produce that individual actions will make a
talks to Jeremy Hansen about assessing carbon impact on our carbon measurement. electricity from a green environment, difference.
This is how measurement and but it’s not so good for countries that
emissions and establishing a plan to reduce them. targeting raises performance, because burn coal for electricity. So we need MS If we all do our part, some of
it raises awareness. It improves the a 360-degree view on all of this. We that will make a massive difference.
Jeremy Hansen This year Britomart MS Yes I think so. One needs the other. overall understanding of carbon could look at photovoltaic cells, wind We all look at it in a big picture,
is expanding its sustainability efforts, All the data we capture in our Green dioxide and the impact we’re having. generation, there are many things we but that big picture is made up of a
continuing to utilise the Green Star Star calculations feeds through into can add to buildings. Whenever there’s series of actions made by individuals
Performance Tool and also establishing Toitū and some the other way. These measurements take in the a crisis, there are new ideas to beat the going about their daily business.
a carbon assessment from Toitū to diesel we run for our generators, the crisis. We’re in that crisis at the moment Tonnes of carbon dioxide mean
embark on a carbon reduction plan. JH Why is this happening now? electricity we consume, the natural so there will be new ideas coming out, nothing to the average person, it’s
What’s behind this decision? gas we use in heating. The better we new pathways to take to reduce it. This an abstract concept. But if we make
MS We introduced it for our business understand that measurement, the framework forces us to consider those it understandable in a unit like a
Mark Sinclair It was a decision to at The Landing [the 1,000-acre more we also consider our impact ideas and keep an open mind about block of butter, you have more of an
look at not only Green Star projects heritage estate in the Bay of Islands on an individual level – the carbon new ways of working. understanding about what to reduce.
but also at emissions to atmosphere. that, like Britomart, is under the emissions of driving to work, throwing Individual behaviour pattern changes
Our Green Star tools don’t measure stewardship of Cooper and Company], out a coffee cup, the electricity we JH This all comes in the context of the will save the day, and all of us need to
carbon output – they track the energy and we thought it would be beneficial consume, the natural gas we might recent report by the IPCC which notes do our part. We hear about these the
efficiency of buildings and utilities. for both parts of the business to do it use in heating and cooking, our that climate change is accelerating. costs of climate change being priced
Toitū is more focused on emissions at the same time. domestic travel. It all has an impact. What’s your reaction to it? into markets. That’s being driven
from our buildings: in other words, our by consumer change. The reason
carbon footprint and the impact we JH What changes is the Toitū carbon JH Is Britomart running at a standard MS It’s worrying and deeply we’re pushing hard in these areas
have in Auckland’s atmosphere and the reduction plan resulting in? you’re happy with? concerning that we as a human race is fundamental: Britomart Group’s
greater world. aren’t moving fast enough to save business approach has always been
MS Our carbon reduction plan comes MS I think we’re already running ourselves. We’re stuck in our habits of about the long term, and sustainability
JH Are they complementary? from the inventory that we prepare at a high standard, and our team old and we can’t seem to develop new is a natural and intrinsic part of that.Part 02 Social Sustainability 21
Social
Sustainability
What we’ve done to build
community connection and
celebrate sustainability
02Part 02 Social Sustainability 22 Part 02 Social Sustainability 23
Matariki
at Britomart
Above: Crowds watching
the hāngi being pulled up
and made ready to eat. All
photos by David St George.
Above: Enjoying some of
Rewi Spraggon’s hāngi
Below: Artwork by
Huriana Kopeke-Te Aho. Britomart’s focus on social sustainability includes
Photo by David
St George. a programme of events that run in Takutai Square
and elsewhere in the precinct throughout the
year. All of these events are designed to build
connection with Britomart’s unique sense of place,
its history and that of the city around it.
One of the highlights of the year’s The first week of Matariki also
calendar is Britomart’s Matariki featured a roster of up-and-
celebrations, which form a cornerstone coming Māori musical performers,
of the city-wide Matariki Festival. including Jhasmyne-Leigh Laomahei,
Makaira Berry, HINA and RnR Music,
This year, hāngi master Rewi Spraggon culminating in a big Friday evening
fired up his hāngi pit in Takutai Square concert, Te Korakora on Takutai,
at dawn each day for a week, serving headlined by performers Ria Hall and
steam-cooked kai for hundreds of Mara TK.
lunchtime passersby.
Matariki this year was also marked
As well as that spectacle, Takutai by a new installation of artworks by
Square hosted kapa haka Huriana Kopeke-Te Aho, who created
performances every day during the personifications of each of the nine
first week of Matariki, with performers stars in the Matariki constellation,
from Te Wehi Haka, Te Wharekura powerful faces positioned on Customs
o Hoani Waititi Marae and Te Rōpū Street and Te Ara Tahuhu to remind
Manutaki entertaining the lunchtime visitors of the narratives that underpin Right: Rewi Spraggon
lifts a hāng from the pit
crowds. the Māori New Year. in Takutai Square.
Overleaf: Performers
from Te Wehi Haka in
Takutai Square. Photos
by David St George.Part 02 Social Sustainability 24 Part 02 Social Sustainability 25
Part 02 Social Sustainability 26 Part 02 Social Sustainability 27
Green
Christmas
Photos by Joe Hockley
Each year in Takutai Square, Britomart celebrates This page and overleaf:
The Green Christmas It is a way of
Christmas by giving away thousands of native giveaway offers people
the chance to give green encouraging people
seedlings from the nursery at The Landing, the gifts and contribute to
reforestation. Photos to actively consider
by Joe Hockley.
1000-acre Bay of Islands property that, like and contribute
Britomart, is under the stewardship of Cooper and to the benefits of
Company. The Green Christmas project gives reforestation.
people the chance to plant their own seedlings at
home, or give the gift of greenery to others. It also
raises money for reforestation charities including
the Motutapu Restoration Trust and the Native
Forest Restoration Trust.
Caleb Scott runs the nursery at The Christmas season as an opportunity to
Landing and cultivates trees through give sustainable gifts.
the year for this Christmas giveaway.
He also comes to Britomart to dispense The trees are technically given away,
expertise, advising many hundreds of but we encourage gold-coin donations
would-be aborists on strategies for from the people who queue up to
selecting and planting native trees. take them home so we can pass these
donations on. In the past two years,
The event is a way of encouraging donations at the giveaway have
people to actively consider and totalled over $14,000, which have been
contribute to the benefits of passed on in full to the Native Forest
reforestation with native trees, and Restoration Trust in 2019 and the
also to think about the consumerist Motutapu Restoration Trust in 2020.Part 02 Social Sustainability 28 Part 02 Social Sustainability 29
Caption herePart 02 Social Sustainability 30 Part 02 Social Sustainability 31
Each year we also
commission an
illustrator to depict of
some of the trees we’ll
be giving away in our
Green Christmas event.
The creations of these
talented artists were
so good we wanted to
celebrate them again
here. At left, works
from 2019 by Huriana
Kopeke-Te Aho, and at Akeake
Dodonaea viscosa
right, from 2020 by
Jess Thompson-Carr.
Kahikatea
Dacrycarpus dacrydioides
Pohutukawa
Metrosideros excelsa
Tī Kōuka
Cordyline australis
Mānuka
Leptospermum scoparium
Whārangi
Melicope ternataPart 02 Social Sustainability 32 Part 02 Social Sustainability 33
Toi Tū Toi Ora
Three of the works
are permanent,
imprinting Māori
narratives and
Contemporary the memory of
the exhibition on
Britomart’s outdoor
Māori Art
spaces.
at Britomart This page: Scenes from
the opening of Toi Tū
Toi Ora: Contemporary
Māori Art at Britomart,
a ceremony led by elders
from Ngāti Whātua
Ōrākei. Photos by David
St George.
Below: Part of Charlotte
Graham’s work, Te Hau Last year our partnership with Auckland Art
Whakaora. Photo by
David St George. Gallery Toi o Tāmaki created a satellite exhibition
of the landmark show of contemporary Māori
art. Working with curator Nigel Borell, the
Britomart Arts Foundation commissioned four
artists to create works for the satellite exhibition:
Lyonel Grant, Charlotte Graham, Lonnie
Hutchinson and Shane Cotton.
Three of those works are permanent, Lonnie Hutchinson (Kai Tahu, Ngāti
imprinting Māori narratives and Kuri ki Kai Tahu, Samoan), created two
the memory of the exhibition on sets of intricately patterned folded
Britomart’s outdoor spaces. Shane aluminium panels to retell the Kai Tahu
Cotton (Ngāti Rangi, Ngāti Hine, Te creation story and highlight its three
Uri Taniwha) created Maunga, a five- protagonists. And Charlotte Graham
storey-high mural on the western side (Pare Waikato, Pare Hauraki), made
of the heritage Excelsior Stanbeth a temporary installation of a series
Building, one of the largest pieces of of flags and banners named Te Hau
public art in the city. In Takutai Square, Whakaora, which brought the healing
Lyonel Grant (Ngāti Pikia, Te Arawa) energies of the winds and water to
collaborated with Tim Gruchy, the Britomart.
creator of the digital artwork SCOUT
(2012) to create Scout: Wawata The exhibition was a vibrant addition
Hōhonu, a constant stream of AI- to Auckland Art Gallery’s flagship
generated imagery using Lyonel’s exhibition, showing how art can enliven
carvings as foundational material. the centre of the city.Part 02 Social Sustainability 34 Part 02 Social Sustainability 35
Below: Lonnie
Hutchinson’s work, Aroha
ki te Ora, features two
sets of three folded
panels, each panel
representing one of the
three protagonists in the
Kai Tahu creation story.
Photograph by David
St George.
Above: Artist Shane
Cotton at the blessing
of his work.
Right: Clay Hawke (right)
of Ngāti Whatua Ōrākei
leads the blessing of the
Toi Tū Toi Ora artworks.
Photographs by David
St George.
Left: Artist Lonnie
Hutchinson, Toi Tū Toi
Ora curator Nigel Borell,
and artists Lyonel Grant,
Shane Cotton and
Charlotte Graham.
Overleaf: Shane Cotton’s
artwork, Maunga, on the
exterior of Britomart’s
Excelsior house. Photos
by David St George.Part 02 Social Sustainability 36 Part 02 Social Sustainability 37
Part 02 Social Sustainability 38 Part 02 Social Sustainability 39
Painting
“I love the origin
of the image of
the pot and the
way it featured in
the city the wharenui that
were built in the
19th century.”
Shane
Cotton
Right: Maunga at
street level, on the
corner of Commerce
Street and Customs
Street East. Photo by
David St George.
Above right: Shane Cotton.
Photo by Russ Flatt The largest work in Toi Tū Toi Ora: Contemporary in various ways. I love the origin of own stories; they mean specific things ahead into an unknown future and
the image of the pot and the way it to those communities. As a generic charting it themselves.
Māori Art at Britomart is Maunga, a five-storey featured in the wharenui that were Māori narrative and idea, I’m drawn
high mural by Shane Cotton (Ngāti Rangi, Ngāti built in the 19th century. The way that to re-represent it, transcribe it in SC Absolutely. Many Māori leaders
the pot becomes this little vessel of different ways. understood that change and
Hine, Te Uri Taniwha) on the wall of Excelsior House, dirt that you take care of and allow adaptation were essential if Māori
one of the most prominent corners in downtown plants to grow in. You become sort of a JH What interested you in the fact this were to survive as a people in a future
miniature guardian. I just like the ideas is a post-contact form of Māori art, a New Zealand. I think the art forms of
Auckland. Here, the artist talks to Jeremy Hansen associated with it and all the visual hybrid form of artistic tradition? this time record and reference these
about the creation of the work, and bringing a history that it contains. shifts with incredible clarity and
SC It’s definitely hybrid. A lot of beauty. They’re art forms that are
Māori narrative to the centre of the city. There are lots of different narratives the imagery was very much about challenging for Māori and European.
that are associated with the image, the hybrid nature of the times. New
Jeremy Hansen How did the site it’s connected to the landscape and but the narratives that I’m most aware materials, new ideas and new visions, JH What aspects of history were they
shape the work you’ve created for it? particular places beyond Auckland. of are those that relate to Te Kooti all expressed in unique and unfamiliar responding to?
This way places around New Zealand and the Ringatū faith. Painted scenes ways. A lot of that work, for me, has
Shane Cotton It’s a space that the could be represented through the pot. of fauna, trees, and people going a beautiful freedom about it. There’s SC A lot of upheaval and change
public is using and walking past about their business on the land, very a sense that it’s not contained by came out of the Land Wars. That was
every day. I thought about Auckland JH You’ve used this motif of the pot a western in terms of the depiction but any tradition, it’s just found in the a big disruption and the traditional
and how people come from out of few times in your works, particularly with a very strong Māori kaupapa moment, a response to the moment, societal norms were broken apart.
town, how the big city draws you back in the 90s, partly as a reference at play. It was such a unique way of pure expression – that’s what I like Maybe you didn’t have a carver in
in. Then I started thinking about to the way this image pops up in looking at something that’s European about it. Also, it speaks about what’s the community anymore; maybe
places outside the city. That’s when painted wharenui, at a time that in essence, like the idea of putting ahead, the future, this idea that Māori someone had passed on or maybe
I started thinking about different Māori artists were responding to plants in your house. I think it’s kind and modernity are a thing that can that person disappeared as a result.
mountains and landscapes and how new materials and traditions they of a European idea that some Māori happen. There’s a sense of purpose, The knowledge base concerning
when people come here, they bring a were exposed to after contact with decided to adapt visually into their hope and aspiration embodied in the traditional practices and laws were
piece of that with them. So I thought, European settlers. What made you art form and into their own narratives imagery. To celebrate something that affected. So how are you going to
maybe I should represent something want to double back to it now? and beliefs. But yeah, I’m sure there is new and not be totally bound by put art in your house? Paint it! Painting
along those lines. That’s where the are lots of different readings, colonial the past. became a substitute art form for
idea of the pot came from. The pot SC I’ve been doing some of those and post-colonial in nature also. Plant carving, the default art form, but
as a motif is an image that I’ve used types of paintings recently. Re- forms and pot forms feature in lots of JH So, you see it as those artists produced some incredible, amazing
before. I could rejig and theme it, so examining and exploring the motif different houses – they’ve all got their adapting to the times, but also looking results.Part 02 Social Sustainability 40 Part 02 Social Sustainability 41
Left: Maunga is made up
of 25 pot forms. Photo by
David St George.
JH How did you choose the name of
the maunga that are featuring on the
pots in the mural?
SC That’s really a difficult one. Which
ones do you put in there or reference?
So what I’ve decided to do is place
maunga or mountains that I’ve had
some kind of personal relationship
to. Be they places that I’ve visited, or
Left: Lonnie Hutchinson’s
places that I have imagined – I haven’t Aroha ki te Ora on
physically been there, but at some Galway Street.
point their presence affects you. The
representation of Ruapehu and her
relationship with Taranaki, how she
and another maunga had a moment,
so Taranaki decided to separate from
her. I love that story and the way it
describes the landscape through that
narrative. So I’ve included Taranaki and
Ruapehu. And because most of my life
I’ve had many occasions to view them
both you reflect on their distance and
the way they dominate our landscape.
You can get some beautiful views of
Ruapehu and Taranaki from Manawatū,
Below: SCOUT: Wawata
which are absolutely sublime. As an Hōhonu, a digital artwork
artist, finding ways to represent this is by Tim Gruchy and
Lyonel Grant in Takutai
challenging. Square. Photo by David
St George.
JH What’s your feeling about
participating in this big show of
contemporary Māori art? Your place
in that world, the sense of this group
of artists all collaborating on a single
JH So it wasn’t coming from a place that expressed imagery in a very project. I don’t know if it feels like kind
of optimism, but was a reaction to unique, idiosyncratic way. That’s why I of sense of a community, gathering
changing conditions? like it so much, that’s why I go back to in one place for a certain number
it time and again. of months to express a variety of
SC Yeah. Not entirely coming out of viewpoints. Do you take that stuff into
a place of optimism, depending on JH And there’s no easy fixed reading account as you’re creating all these
the time and location of the house, either, is there? There are many ways works?
but there’s no doubt, when you look to see it.
at some of the imagery, that it is SC I see the diversity and expanse that
aspirational in terms of a future. You’ve SC I think so. I think there are multiple is Māori art today. It’s been a long time
only got to look at Rongopai and go to readings and interpretations at play since a gathering of Māori artists on
that house and see the complexity and and the narratives are numerous this scale has happened, so it’s really
beauty within. It’s a kaleidoscope of for obvious reasons. The underlying engaging. There is definitely a sense of
colour and imagery, the full spectrum! currents tend to be ones that are community in the contemporary Māori Above: Banners with text
relating to the healing
So that’s why I like the pot form and I related to land, and to your place in art world. A sense that we are all on powers of water in the
keep coming back to it. Because as a the world, how you fit into the world, the same waka, driven by a purpose Atrium on Takutai, part
of Charlotte Graham’s
Māori artist I can look to a generation between Ranginui and Papatūānuku. that is connected to our identity and Te Hau Whakaora.
of Māori artists that were painters, What is our place in it? narratives. Photo by Russ Flatt.Part 03 Seven Plans for a Better Planet 43
Seven
Plans for
a Better
Planet
Britomart community members
discuss the next steps forward
in sustainability
03Part 03 Seven Plans for a Better Planet 44 Part 03 Seven Plans for a Better Planet 45
Plan
NB To have a large artwork such as family, and they relate to people. And they still make as much sense today
Shane Cotton’s Maunga on the side of a I just think art does that beautiful thing as they did thousands of years ago
building declaring itself the way that it of enriching our soul, and keeping when they were formed as cultural
does is an amazing contribution to what us engaged with the world that we ideas and paradigms. But yeah, I think
people are experiencing in these public see around us, as well as offering the important thing is to stress that
01
spaces. Whether it makes them pause an imaginative reprieve from the they’re there for all of us to think about
or see our built landscape differently, environment we are immersed in. how we can create change that is
these reactions will have profound beneficial for everybody.
implications. They become markers in JH How optimistic are you about
people’s experiences of space and the holistic change being achieved? JH So it would make sense then,
Nigel
city. The thinking behind the work is given the way those principles are
very generous too, how it talks about NB I’m more optimistic today than I embedded in Te Ao Māori, for voices
Auckland as a melting pot where people was 10 years ago. I feel like there are from Te Ao Māori to be leading
migrate for prosperity, for change, a range of templates, ways of working sustainability conversations?
for all manner of exchange with other that are starting to be formed, like
people, other Māori, other cultures. So in the incorporation of the Te Aranga NB Yeah, I think we need to be brave,
Borell
that way, it’s perfect for that spot. Māori design principles in urban brave enough to embed Māori cultural
design projects. That document is full ways of seeing the world in everything
JH We’re talking about sustainability, of different ways of acknowledging we do. I think we’ve become brave as
which to a lot of people is purely knowledge systems and cultural a country to want to do that and to
environmental or measuring carbon viewpoints in a really courageous make it visible and to be proud of it.
footprints. What does the word and exciting way. I never saw that Te Ao Māori offers the generosity of
sustainability mean to you, and how 10 years ago. This idea of working allowing everybody to see themselves
does Māori art relate to it? collaboratively is also about the as part of it.
amount of goodwill we can bring to
NB Māori ways of seeing the world manifest an idea or to shine a spotlight
are quite holistic; all these things are on the importance of matauranga
connected conversations. Our personal Māori, Māori knowledge, within those
health and well-being is connected projects. And what’s good for Māori
to the health and well-being of the is good for everybody because those
Above right: Nigel Borell.
Illustration by Lucy Han. The curator of Māori art says care for the city and the land. These narratives concepts are so generous – they’re
“What’s good for Māori
about different Atua or gods such not fads, they’re part of our cultural
environment has always been intrinsic to the as Papatūānuku, the earth mother, way of seeing the world. They are is good for everybody
Māori world view. He spoke to Jeremy Hansen Tangaroa, god of the sea, Tāne, the god enduring ways that our ancestors have
because those concepts
of the forest – they’re what we might treated the earth and understood their
as part of our Seven Plans for a Better Planet call meta narratives about primordial relationship to the environment. And are so generous.”
interview series.
Right: Shane Cotton’s
Jeremy Hansen You’re the curator of JH Why was it important to you, mural, Maunga, on the
Toi Tū Toi Ora: Contemporary Māori as part of that, to have permanent corner of Auckland’s
Art, the landmark show that opened works here in the city that are more Customs Street East
and Commerce Street,
last November at Auckland Art Gallery accessible than they might be in a a prominent Māori
Toi o Tāmaki, with a satellite exhibition gallery space? narrative in a very public
space. Photograph by
here in Britomart. What was your David St George.
vision for the exhibition? NB We took the thinking of the show
outside of the gallery space and
Nigel Borell Yeah. My name’s Nigel into the public environment with the
Borell, my tribal affiliations are Ngāi creation of the satellite exhibition at
Te Rangi, Ngāti Ranginui me Te Britomart. It’s quite exciting because
Whakatōhea. So I hail predominately it does that beautiful thing of making
from the Bay of Plenty region, but us feel and think differently about
I was born and bred and lived in the power of contemporary Māori art
Manurewa and did my art training when we see it in the built landscape,
here in Auckland. And I suppose as an when we see it in the architectural
artist, curator, researcher and Māori spaces, when we see it in the
art advocate, it’s about the visibility environments that we walk and tread.
of Māori art and the vitality of Māori
art for me. Toi Tū Toi Ora was about JH So if we look at Shane Cotton’s
presenting a survey show in a way mural, Maunga, for example, which
that I felt spoke to a Māori audience is five storeys high, how does such a
and to a Māori worldview and Māori prominent Māori narrative tweak the
knowledge first. feeling of the city?Part 03 Seven Plans for a Better Planet 46 Part 03 Seven Plans for a Better Planet 47
Plan
“I think humans respond to what’s right in
front of them, and because climate change
is invisible, one of the things we’re always
thinking about is how to make it relevant to
02 people’s lives and easy to engage with.”
Kate van to jump on board, so we publish lots wanting to be a really responsible front of them, so that’s always a big
Praagh
of resources on our website, which presence and in New Zealand for our challenge. One of the things we’re
is another way that we can show customers and our employees. always thinking about is how to make
leadership and encourage others to it relevant to people’s lives and easy to
join in. JH How do your customers tend to engage with. That’s one of the reasons
respond to that leadership? Because it we partnered with CoGo, which is an
JH If you don’t mind me saying, that’s seems that Westpac is really making app which you can download and link
a lot of work. How do you isolate the its values clear and staking a real with your bank account. It pulls the
main issues that you’d like to tackle in position on all of this. data of your spend and you can really
amongst all that? Or is it all holistic? easily see your own carbon footprint,
KVP I think because our customer and then choose to offset it or change
KVP It is all holistic. I guess because of base is so broad that it’s not a simple some behaviors to improve it. So we’re
the nature of our organisation and the answer. Some wouldn’t pay any always thinking about ways to engage
fact that our customers are everyone attention to this and some are really, customers. We do a lot of sustainable
from someone who might have just really focused on it. Obviously we’ve finance, looking at the ways business
Above right: Kate van Praagh.
Illustration by Lucy Han. Kate van Praagh is the sustainability lead at a day-to-day bank account to really got customers who are large emitters can get interest benefits for meeting
large New Zealand businesses in all and who are getting pressures from sustainability targets, and all kinds
Westpac, incorporating climate-related goals into sectors of the economy, we don’t their customers, and their supply of different things that we can use to
every aspect of its business. really have the luxury of just focusing chains, and their investors. We can nudge and encourage people to join
on one small part of that. But there also see the future. We know that the journey.
Jeremy Hansen Kate, Westpac has The next step is about what kind of are some really key things we need sea levels are rising and we know
a really multifaceted business, with organisation we are. For us, it’s about to focus on to make a difference. So that New Zealand has some big JH When you talk about incentives,
clients covering a broad spectrum financial wellbeing, how that intersects for example, we’ve been really looking problems to solve which aren’t ours these are actually things that will
from small personal accounts to large with New Zealand’s issues and what at our climate-related financial risks. alone: Insurers, regional councils, and impact Westpac’s bottom line. And a
corporate ones. So how does the role we can play. Financial capability We published our first report on that national government all have a role. bank can’t survive on philanthropic
organisation approach sustainability? in New Zealand is a real challenge in December last year. Then we took Consumers themselves have a role endeavours, so how does this work in
and we see ourselves having a big a look at our residential housing to play in thinking about the kind of practise?
Kate van Praagh We think about role around that. We know there’s a portfolio, and sea level rise and coastal society we want and how we’re going
sustainability almost like three steps. lack of knowledge and confidence; we erosion. That’s just a start. We need to adjust to those challenges. Lots of KVP I can use an example. We decided
The bottom step is the role that know there’s high personal debt; we to look at all of those sector by sector, these conversations are going on in the a couple of years ago now to launch
we play as a large New Zealand know there’s a growing wealth gap look at what the exposure is, but media and in the public at the moment a product called Westpac Warmup.
organisation, which has connections and growing inequality. So how can then look at how we can support our around inequality, financial wellbeing, That’s a $10,000 interest-free loan
across New Zealand – from our supply we bring our skills to help solve some customers to adapt to the changing climate change response. The Climate for people who have home loans
chain to our customers, communities of those complex problems? Housing, climate, and to reduce their own Change Commission’s draft report has with Westpac. You can use that loan
and our employees. That bottom step for example, is one area where we can emissions at the same time. had more than 10,000 submissions in for heat pumps and insulation to
is all about getting our own house in have a role to play. response, which is an amazing number improve your home. That’s seen an
order, things like being a Living Wage JH You’re a financial organisation of people who are interested in acting amazing pickup, because the demand
certified organisation, looking at the Then the top step is about climate ultimately, yet it sounds like many of on this. It would be irresponsible if we is there and people really need it.
makeup of our workforce and our change and women in leadership. That these initiatives come from a desire to weren’t doing it too. This outcome benefits everyone. If a
policies about gender, diversity, and includes things like reports around our do good? How are those two things customer’s house is warm and dry,
inclusion. It’s also about looking at our pay parity and climate change, being linked? JH What do you think the biggest and they have great insulation and
own operational carbon footprint and more transparent, holding ourselves obstacles are to change in this area? heating, they’re going to be healthier,
how we can manage that and offset up to the spotlight and encouraging KVP I think the pressure comes from all their costs are going to be lower, and
the remaining emissions. That bottom others to join in. When we do angles. It comes from our customers. KVP With climate change, I think it they’ll be in better financial shape, so
step is all about trying to raise the floor something like converting our fleet to It comes from global investment is because it’s invisible and because their ability to pay off their mortgage
and do it to the scale that is expected electric vehicles, we learn a lot during pressures. Then there’s also what you people can’t see it immediately. I think is much better. The same thinking can
of an organisation of our size. those processes and we want everyone could call our social license to operate, humans respond to what’s right in be applied to any kind of customer.Part 03 Seven Plans for a Better Planet 48 Part 03 Seven Plans for a Better Planet 49
Plan “It’s really exciting
to build this new
strategy based
03
on circularity and
regeneration.”
Maggie Rght: Maggie Hewitt,
founder of the Maggie
Marilyn label, sources
merino from a South
Island farm that
Hewitt
works according to
regenerative principles.
Photograph by Jordan
Stent of Motion Sickness.
of Maggie Marilyn were an absolute is based on a very linear model, but So, we want to give back more than we
whirlwind, a dream come true, and the way nature is designed is much take, and the simplest way to measure
then the four years that came after, more circular. In the fashion industry, that is through carbon. We’ve been
really sometimes it felt like an uphill what we take from our resources we measuring our carbon for the last two
battle, Groundhog Day. It’s been give back, so ultimately nothing ends years, working with Toitū carbonzero
challenging and we’ve had our fair up in landfill. And we have a plan to to be certified. The first year was
share of mistakes made. But since make a regenerative impact. I think about measuring and the second year
we’ve made the shift to say goodbye that’s a key element – our planet is so was about reducing, which we did
to our retailers and sell directly to our sick that it’s not enough to be circular, by 30 percent. The goal is working
Above right: Maggie Hewitt.
Illustration by Lucy Han. Maggie Hewitt is taking her fashion label, Maggie customers, it’s really been the best we have to actually give back. down through our supply chain and
decision we could have made. It’s felt working with our suppliers to sequester
Marilyn, on a bold sustainability journey. liberating, to be honest. And we’ve Within our business, we are opening more carbon through regenerative
also launched our new sustainability up a take-back scheme, so that agriculture projects on those farms,
Melinda Williams Maggie, you’re journey and taking the customer on roadmap. people can bring back product that’s increasing biodiversity and increasing
shifting from a model that distributed that journey with us. I think that’s built designed to be recycled or composted soil health.
your clothes through wholesalers to incredible consumer loyalty and brand MW What are the key elements of so there’s an end-of-life solution. For,
a direct-to-consumer model that sells trust. From on our Instagram being your new plan? us, it’s about taking full accountability MW One aspect that is really
only through your stores and website. very candid about the challenges for every product we put out into the important to your social sustainability
Talk me through why you decided to we face to being transparent about MH Our first roadmap built us world, making sure that there is an model is community events.
make such a giant change to what was where our garments come from and up to the current one, which was end-of-life solution instead of acting
to all appearances a highly successful how they’re produced, I guess there really embedded in supply chain like once it’s in the customer’s hands, MH Yes! Something we were tabling as
business model. are lots of different touchpoints for transparency. And that seems like it’s no longer our responsibility. And a team was that we do really beautiful
that education. But it’s incredibly something you shouldn’t really get a with our Forever line, those more events for product launches, but what
Maggie Hewitt: We’d been on challenging to educate a customer gold star for, but at the time it didn’t special pieces that are produced in if we heroed our sustainability work
a journey for a while of seeing on what we actually do as a brand really exist in fashion, for a business to limited runs, we have a free repairs in the same way? So we decided that
the challenges of educating our through, say, a department store in know every single person involved in scheme and sell repair kits on our instead of just putting this roadmap
customer but not having a direct line Kuwait. the chain of making a garment. There website. on our website, let’s start a discussion
of conversation with them because was no framework or certifications for in our community and find out what
[of] wholesaling internationally. MW Your flagship store has opened that, but we needed to go down that MW And the regeneration aspect? other like-minded businesses are doing
To be honest, we were moving in at Britomart and you’re now operating path, to know the farmer, the spinner, and where the parallels are and how
the direction of wanting to reduce under the new business model you’ve the weaver, the dyer, right up the MH So our goal there is to transition we can work together. We realise that
wholesale and increase direct-to- been describing – how has it been chain. So with that in place, it’s really all our raw materials to be sourced as one business we can’t solve all the
customer for about 18 months, but we working out for you? exciting to build this new strategy from regeneratively farmed sources. massive changes that our society
really didn’t see ourselves becoming a based on circularity and regeneration. Primarily we’re talking about cotton faces so we need collaboration. As
full direct-to-customer brand. MH Anyone who has built a business and merino, which are the two main a brand, we feel like so much of our
knows the challenges you face in MW Could you explain what circularity fibres that we use. We’ve already power comes from being a conduit
MW What does that mean, to educate the early years – there’s a crazy means in specific terms for your made exciting headway with a farm for connection, bringing like-minded
your customers? statistic that between 50-60 percent business? in the South Island that’s farming in individuals together and creating
of businesses fail within their first a regenerative way and a farm in community. At the end of the day,
MH We’ve always tried to be incredibly five years, so that’s how challenging MH So, circularity – we live on a planet Queensland that is producing the first as humans, that’s what we crave the
transparent and vulnerable with our things can be. The first six months with finite resources and our economy carbon-negative cotton in the world. most.Part 03 Seven Plans for a Better Planet 50 Part 03 Seven Plans for a Better Planet 51
Plan companies are well ahead and some
are still playing catch up.
JH What timeframe can businesses
“It’s a journey.
Progress now is
more important than
04
expect if they’re coming from a
standing start to try to get a handle on perfection later,
their carbon emissions? and waiting for
HP It depends on resources, but perfection stops you
from getting started.
Helene
it could take a business from four
months to eight months to get ready.
The average would be able to take
It’s fine to say hey,
about six months for clients to sign up we’re just at the
with us and then be able to say, we’ve
verified our footprint, this is what it
beginning.”
Pacalin
looks like, and this is our action plan.
JH Has the Climate Change
Commission’s report accelerated that
process, and created a greater sense JH Measuring carbon emissions
of urgency? also helps people spot companies
attempting to greenwash their
HP I think yes, especially since they operations, right?
have released the first draft of the
climate change budgets, and the HP Unfortunately, you’ll always
opportunity for businesses to give have companies who will put a green
feedback. People know more ambitious logo on a product or add green to
targets are coming, and there’s also their name. So I think certification
more general awareness from the helps customers. It means someone
Above right: Helene Pacalin.
Illustration by Lucy Han. Helene Pacalin is an account manager for Toitū news. So yes, people understand the else has gone in and actually
urgency of it. verified what a company has done,
Envirocare, the organisation that’s making great providing independent endorsement
strides in helping businesses measure and reduce JH Are you optimistic about our ability of the action. There is a lot of work
to respond to the challenges that happening in terms of rewarding
their carbon impacts. climate change presents? the people that are doing it well
and punishing the ones who are
Jeremy Hansen Helene, let’s start with two programs, carbonreduce and HP It depends on the day! I remain misleading.
you telling us what Toitū is and does. carbonzero, which has the extra optimistic because there is so much we
step of buying carbon credits to can do. Even small changes – creating JH Is there pressure for companies to
Helene Pacalin Toitū translates as balance out emissions while working less waste, using less plastic, cycling to feel like they need to get everything
‘to actively sustain’. Our organisation on reductions. So we take businesses work or walking whenever I can – can absolutely right before they go public
was previously known as Enviro-Mark through all of that and are available add up to something big. And so the with a sustainability strategy?
Solutions, but we began trading as for any other support they might want, more people think about it, the more
Toitū Envirocare almost two years ago. including engagement, education and everyone is involved, the more change HP Quite often companies are worried
We’re helping businesses step up for general awareness. will accelerate. But there are definitely about communicating anything until
positive change and start managing some days where you read the news or they’re five to 10 years down the line.
their environmental impacts. We work JH How would you characterise New attend a climate conference and you I think that’s incorrect. It’s a journey.
with all types of industries and diverse Zealand’s progress towards becoming tell yourself, well, this is way too slow. Progress now is more important than
types and sizes of businesses. We have an economy that understands carbon It doesn’t feel like it’s fast enough, so perfection later – and waiting for
a science-based, hand-held approach emissions and is able to measure them we need that urgency now. perfection stops you from getting
to things, so we really like to make it as and manage them? started. It’s fine to say hey, we’re just
simple as we can. If a business signs JH Has the pandemic accelerated the at the beginning and this is where we
up with Toitū, they get someone like HP That’s a tough question. I think sense of what’s possible? are at now; this is a plan. It just needs
me who will be the go-to person for there’s been a lot happening in to be easy to understand: don’t talk
anything they need. We guide them New Zealand in the last two years, HP Yes. For a lot of office-based about tons of CO2 equivalence, just
at first by asking some key questions: which would explain why we’ve been companies, their biggest emissions say electricity use is the biggest cause
What are they going to include in receiving so many enquiries from are related to air travel. So the shift of emissions for your company, for
their carbon footprint measurement? businesses wanting to get started to online meetings is having huge example. Everyone will understand
What do they have control over? And on the journey. I think New Zealand benefits in that sense. If we can make that. Try to simplify everything and
what are the things they’re going companies have really understood a change like that almost overnight, we make it interactive and make people
to want to start reducing? We have they have a big role to play – but some can make other changes too. part of your journey.You can also read
