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The Financial Services Sector in Turkey - Flanders Investment ...
The Financial Services Sector in Turkey

                                                    December 2015
Investment Support and Promotion Agency of Turkey                   1
The Financial Services Sector in Turkey - Flanders Investment ...
Glossary of Terms

Acronym         Definition                                 Acronym    Definition
ATM            Automated Teller Machine                              Insurance Claims Follow-up and
                                                           HAYMER
AUM            Assets Under Management                               Monitoring System
BIST           Borsa Istanbul                              IMF       International Monetary Fund
BKM            Interbank Card Center
               Banking Regulation and Supervision          N/D       No Data
BRSA                                                       NPL       Non-Performing Loan
               Agency
CAGR           Compound Annual Growth Rate                 O/N       Overnight
CAR            Capital Adequacy Ratio                                Organization for Economic Cooperation
                                                           OECD
CBRT           Central Bank of the Republic of Turkey                and Development
CEO            Chief Executive Officer                     Q         Quarter
CMB            Capital Markets Board of Turkey             ROA       Return on Assets
                                                           ROE       Return on Equity
CRD            Capital Requirements Directive
                                                                     Health Insurance Information and
               European Bank of Reconstruction and         SAGMER
EBRD                                                                 Monitoring Center
               Development
                                                           SME       Small and Medium Enterprises
EGM            Pension Monitoring Center
                                                           TBB       Turkish Bank Association
EIU            Economist Intelligence Unit
                                                           TL        Turkish Lira
EU             European Union
                                                           TSRB      Insurance Association of Turkey
FCI            Factors Chain International                           The Association of Capital Market
FDI            Foreign Direct Investment                   TSPAKB
                                                                     Intermediary Institutions of Turkey
FİDER          Turkish Leasing Agency
GDP            Gross Domestic Product
               Life Insurance Information and Monitoring
HATMER
               Center

       Investment Support and Promotion Agency of Turkey                                                     2
The Financial Services Sector in Turkey - Flanders Investment ...
Table of Contents

Executive Summary                                       4       C. Turkey’s Competitive Landscape                     55-68

A. Turkish Financial Services                           5-49          i. Turkey’s Macroeconomic Outlook

       i. An Overview of Turkish Financial Industry                   ii. Favorable Demographics

       ii. The Banking Sector in Turkey                               iii. Skilled and Cost-Competitive Labor Force

       iii. Insurance and Pension Funds in Turkey                     iv. Investment Environment & Stakeholders

       iv. Financial Leasing in Turkey                                v. Geostrategic Location

       v. Factoring in Turkey

       vi. Consumer Financing in Turkey

B. An Overview of the Turkish Capital Markets           50-54

       i. Borsa Istanbul

       ii. Brokerage Firms

    Investment Support and Promotion Agency of Turkey                                                                         3
Executive Summary
 The Turkish financial sector proved resilient during the      A key driver of the Turkish financial sector has been
 global financial turmoil in 2009 as well as the ensuing       its robust economy with a bright future. Over the
 economic crisis thanks to the regulatory reforms and          past 13 years, Turkish economy has been growing
 structural overhaul that the government implemented in        with an average annual real GDP growth rate of
 the wake of the country’s own financial meltdown in the       approximately 5 per cent and the growth momentum
 early 2000’s. In fact, the reforms in the sector boosted      is expected to continue. Turkey’s sizeable and
 investor confidence so much that financial services has       diversified economy has achieved remarkable growth
 become the preferred sector for FDI, attracting over USD      and became 17th largest economy in the world as of
 48 billion during the past 14 years.                          2014. (GDP; PPP)
 Banking dominates the Turkish financial sector,               Turkey’s economic growth has resulted in income
 accounting for over 70 percent of overall financial           growth and a growing robust middle class with
 services, while insurance services and other financial        increasing purchasing power.
 activities also show significant growth potential. Turkey’s
                                                               As Turkish economy has expanded, it has integrated
 banking sector is comprised of 34 deposit banks, 13
                                                               with the global economy with a staggering increase
 development and investment banks, and 5 participation
                                                               in its volume of international transactions. Such
 banks, with 21 of them holding significant foreign capital.
                                                               developments have further stimulated economic
 An expanding loan base and favorable liquidity conditions     activity, thus expanded financial activities.
 contribute to the healthy growth of Turkey’s financial
                                                               Turkey has also set specific economic targets to
 services. The sector enjoys a leading position in the world
                                                               achieve by 2023, the centennial of the Republic. One
 with an ever-growing asset size and strong equity
                                                               of these targets is to transform Istanbul into a
 structure protecting it against shocks that may arise from
                                                               prominent financial center. Turkey’s large and young
 loans or turbulent market conditions.
                                                               population, qualified labor force and rapidly
 The Turkish insurance market is still underpenetrated         developing markets along with its geo-strategic
 (1.4% of GDP) compared to peer countries and will             location makes Istanbul an ideal candidate for a
 provide significant potential as new insurers set up shop     international financial hub. Since, the government
 and acquire a share of the relatively untapped Turkish        launched the project for Istanbul Financial Center,
 market. Turkey has seen strong economic growth fueled         Istanbul has rapidly made progress and is now
 in part by a young and dynamic population that is             considering among emerging financial centers in the
 increasingly in need of financial products and services.      world.

       Investment Support and Promotion Agency of Turkey                                                               4
A. Turkish Financial Services

i.    Overview of the Turkish Financial Industry

ii.   The Banking Sector in Turkey

iii. Insurance and Pension Funds in Turkey

iv. Financial Leasing in Turkey

v.    Factoring in Turkey

vi. Consumer Financing in Turkey

      Investment Support and Promotion Agency of Turkey
                                                          ©2014 Deloitte Turkey. Member of Deloitte Touche Tohmatsu Limited
                                                                                                                              5
Major milestones in Financial Services Industry of
 Turkey

  Milestones of Turkey’s Financial Services Industry

       1982-2000                       2001-2006                 2007-2012                       2013-…

Capital Market Law              Personal Pension Savings    Mortgage Law, Official        Establishment of Borsa
Istanbul Stock Exchange         and Investment System       Gazette No. 26454             Istanbul A.Ş. with Law
(ISE) Market opens              Law                         Implementation of Basel       No. 6362
Banking Regulation And          Banking Act, Law No. 5411   II standards in Turkey        Implementation of Basel
Supervision      Agency         Regulation on Measurement   Record profitability of the   III standards in Turkey
(BRSA) founded                  and Evaluation of Capital   banking sector in Turkey      State-owned         banks
Consolidation    of   the       Adequacy of Banks           Law No. 6361 regarding        opened up participation
Market from 100 Banks                                       Financial         Leasing,    banks
to 49 Banks                                                 Factoring and Financial
Takasbank is Authorized                                     Institutions
by CMB as the National                                      Establishment           of
Numbering Agency of                                         Insurance     Information
Turkey                                                      and Monitoring Center -
Start of internet banking                                   TRAMER,          SAGMER,
services                                                    HATMER, HAYMER
                                                            All   local  or    foreign
                                                            insurance , reinsurance
                                                            and pension companies
                                                            operating in Turkey are
                                                            members        of      the
                                                            Insurance Association of
                                                            Turkey
                                                            New Capital Market Law
                                                            No. 6362
                                                                                                        Source: BRSA, CMB

      Investment Support and Promotion Agency of Turkey                                                                     6
Turkish financial sector, led by banking, has been rapidly growing while
attracting tremendous amount of foreign direct investment (FDI)

                             Asset Size of Turkey’s Financial Sector
                3.000
                                                                                                                                                   CAGR                    Share
                2.500                                      CAGR                                                                                  2008-2014                 2014
                                                           19%
                2.000                                                                                                                                    18%               74%
                                                                                                                        Banking

                1.500                                                                                                                                    22%               14%
   TL Billion

                                                                                                                        Central Bank
                1.000
                                                                                                                        Insurance and Private 20%                          3%
                 500
                                                                                                                        Pension
                                                                                                                                               0%                          9%
                   0                                                                                                    Other*
                         2008     2009          2010         2011         2012          2013         2014
  Source: BRSA
  •  Other includes :BIST capitalization, securities, consumer finance, real estate investments, investment trusts, asset management and venture capital investment trust assets, rounded

                                                          FDI into Turkish Financial Sector
                                                 (Cumulative Value of Flows in $ Billion, 2002-2015*)
                                                           Others**
                                                                                  2,5

                                                                                  TOTAL:
                                                                                  $47,8
                                                                                  Billion

                                                                                   Banking:
                                                                                     37,6
                                                                                                                Source: CBRT * As of Oct 2015, **Activities of Holding Companies
                                                                                                                and Other Activities Auxiliary to Financial Services

                   Investment Support and Promotion Agency of Turkey                                                                                                                        7
Turkish financial sector has been a magnet attracting significant amount of
FDI..

 Greenfield FDI projects in Financial Services                         M&As by foreign companies in Financial Services

   1200                                                         20   9000                                                                22

   1000                                                         16                                                                       18

    800                                                              6000                                                                14
                                                                12
    600                                                                                                                                  10
                                                                8
    400                                                              3000                                                                6

    200                                                         4                                                                        2

      0                                                         0      0                                                                 -2

                 Value ($ Million)          Number (RHS)                             Value ($ Million)         Number (RHS)
Source: fDi Market                                                          Source: E&Y, Deloitte

                                                                        “Turkey is one of the fastest growing insurance markets
    “The Turkish banking industry is highly developed and               worldwide, supported by a robust economic outlook and a
    competitive, in our segment in particular. Returns are              large, young population. The transaction with Yapı Kredi is
    important but for us the importance is mainly in its                a unique opportunity to move into a market-leading
    growth potential, the strategic location and export                 position in one of Europe’s key growth markets which is
    potential"                                                          also an important bridge between Europe and Middle
                                                                        East/Central Asia. This transaction fits perfectly into
                                                                        Allianz’s strategy to use bolt-on acquisitions to strengthen
  Sipko Schat                                                           its position in growth markets.”
  Executive board member responsible,
  Commercial banking, Rabobank.
                                                                       Oliver Bäte,
  Rabobank obtained banking license from Turkish authorities           Member of the board of management of Allianz SE.
  in 2013 with an initial capital investment of $300 million.

                                                                       Allianz acquired 94% of YapıKredi Sigorta’s shares for USD 880 million and
                                                                       80% of YapıKredi Bank’s pension business, YapıKredi Emeklilik, in March 2013.

             Investment Support and Promotion Agency of Turkey                                                                                         8
Turkey’s foreign trade in financial & insurance services has significantly
increased in recent year..

                                            Turkey’s Foreign Trade in Financial & Insurance
                                            Services ($ Billion)
                                             6                                                                                 5,6
                                                          Export     Import
                                                                                                                   4,8
                                             5

                                                                     4,0                   3,9         3,9
                                             4
                                                            3,2              3,2   3,2
                                             3
                                                    2,4

                                             2

                                             1

                                             0
                                                 2006      2007    2008    2009    2010    2011    2012        2013        2014

  Turkey’s Foreign Trade in Insurance & Pension
                                                                                           Turkey’s Foreign Trade in Financial Services ($ Billion)
  Services ($ Billion)
     3                                                                 2,9
               Export   Import                                 2,7                        3                                                                            2,7
                                                                                                       Export            Import
   2,5                                                                                   2,5
                 2,2    2,2                   2,1     2,2
                                      2,0                                                                                                                        2,1
                               1,9
     2                                                                                    2                              1,8
         1,6                                                                                                                                      1,8    1,7
   1,5
                                                                                         1,5                                         1,3   1,2
                                                                                                             1,0
     1
                                                                                          1      0,8

   0,5
                                                                                         0,5

     0
                                                                                          0
         2006    2007   2008   2009   2010   2011     2012    2013     2014
                                                                                               2006      2007        2008        2009      2010   2011   2012   2013   2014
         Investment Support and Promotion Agency of Turkey                                                                                                                     9
                                                                                                                                                                Source: CBRT
Insurance and                          Consumer
                                                                                                                      Banking                   Leasing    Factoring
                                                                                                                                   Pension                             Financing

The banking sector’s asset size grew to more than TL 2.2 trillion in June
2015.

          Total Asset Size for the Banking Sector in Turkey                               Banking sector – comparison with Euro Area
                                                                                                            (2013)
                2400                                       114%        120%                                                                                 317
                                                                                                          EA
                2000                                                   100%
                                                                                                          Turkey
   TL Billion

                1600   63%                                             80%
                1200                                                   60%                                                         177
                                                                                          174
                                                                                                                                                                       111
                 800                                                   40%
                                                                                                 60                                             67
                 400                                                   20%
                  0                                                    0%                                        40   7

                                                                                       Deposits/GDP         Housing              Loans/GDP                Assets/GDP
                                                                                                           Loans/GDP
                             Total Assets        Total Assets/GDP
       Source: BRSA                                                            Source: European Banking Federation,
       * As of June 2015

 • After the crisis in 2001, the Turkish banking sector was                           Top 5 Turkish Banks by Asset Size
   strengthened and became one of the strongests in Europe.                          June 2015*                                                               TL Billion
 • Turkey enjoys strong asset growth with a stunning CAGR                               Ziraat Bank                                                                        271
   19%,with a remarkable increase in the total assets to GDP
   ratio from 63% in 2005 to 114% in 2014. Despite that,                                     İş Bank                                                                   253
   Turkish banking sector is still unsaturated when compared
   with the Euro Area.                                                                Garanti Bank                                                                231

 • State-owned bank Ziraat is the leader in terms of total assets                            Akbank                                                           219
   with TL 271 billion, followed by İş Bank with TL 253 billion..
                                                                                   YapıKredi Bank                                                         201

                                                                              Source: TBB                 0                100                       200                    300
                                                                              * Non-consolidated balance sheet
                   Investment Support and Promotion Agency of Turkey                                                                                                               10
Insurance and                         Consumer
                                                                                                                   Banking                   Leasing   Factoring
                                                                                                                                Pension                            Financing

The total asset size of participation banks was more than TL 113 billion as
of May 2015.

              Asset Growth of Participation Banks                                                  Lending Growth of Participation Banks
             120                                              5,2%       5%                 80                                                           5,40% 6%

             100                                                         4%                      4,21%                                                                    5%

                                                                               TL billion
                                                                                            60
TL Billion

              80   2,4%                                                  3%                                                                                               4%

                                                                                            40                                                                            3%
              60                                                         2%
                                                                                                                                                                          2%
              40                                                         1%                 20
                                                                                                                                                                          1%
              20                                                         0%
                                                                                             0                                                                            0%
               0                                                         -1%

                                                                                                         Total Loans
                               Participation Bank Asset Size
                               Participation Banks' Asset/Total Assets                                   Participation Banks' Loan/Total Loan

      • The first Islamic banking applications in Turkey started in mid 1980’s. Albaraka Türk Finans Kurumu A.Ş. and Faisal
        Finans Kurumu A.Ş. (known today as Türkiye Finans Katılım Bankası) were the first institutions that followed Islamic
        banking principles. In 2005, these institutions were named participation banks and were allowed to conduct banking
        activities under the scope of Islamic principles. Participation bank numbers in Turkey increased to five when Asya Katılım
        Bank, Kuveyt Türk Katılım Bank and Ziraat started their operations.

      • The total asset size of participation banks was more than TL 113 billion in May 2015, growing at an impressive CAGR of
        28% since 2005. The share of participation banks in banking sector assets increased from 2.4 % in 2005 to 5.2% in
        2015.

                    Investment Support and Promotion Agency of Turkey                                                                                       Source: TKBB       11
                                                                                                                                                            * As of May 2015
Insurance and                         Consumer
                                                                                                Banking                   Leasing   Factoring
                                                                                                             Pension                            Financing

Through the years, Turkish banking sector has attracted many foreign
investors in a marked increase of foreign ownership assets
            Distribution of Banking Assets by Ownership
   100%               4%
                                                     20%                 • As of September 2015, 32% of the banking assets
    80%                                                                    were owned by public banks, 48% by private
                                                                           banks, 20% by foreign banks.
                      58%
    60%
                                                     48%                 • The share of foreign banks in total assets increased
                                                                           from just 4% in 2004 to 20% in 2015 while the
    40%                                                                    share of state owned bank decreased to 32% from
                                                                           38%.
    20%               38%
                                                     32%
                                                                         • As of July 2015, there were 52 banks in Turkey.
     0%                                                                    There are a total of 34 savings banks, 13
                      2004                        Sep-2015                 development and investment banks and 5
                                                                           participation banks.
       State    Private Turkish Shareholders      Foreign Shareholders

               Type of Banks, July 2015                                  • 5 of the deposit banks are state owned banks,
                                                                           namely, Ziraat Bankası, Halk Bankası, Vakıflar
                                                                           Bankası, Adabank and Birleşik Fon Bankası.
          Deposit Banks       34

                                                                         • Additionally, there are 4 state owned development
     Dev. & Inv Banks                   13                                 and investment banks, namely, İller Bankası,
                                                                           Takasbank, Türkiye İhracat Kredi Bankası and
                                                                           Türkiye Kalkınma Bankası
    Participation Banks                      5

                  Total            52               52

                          0   20        40   60     80     100
       Investment Support and Promotion Agency of Turkey                                                                                                    12
                                                                                                                                    Source: CBRT, BRSA
Insurance and                         Consumer
                                                                                                   Banking                   Leasing   Factoring
                                                                                                                Pension                            Financing

Turkey was effected slightly by the global economic crisis and loan
expansion continued to grow.

                        Banking Sector Loan-Deposit Growth

                2.000

                                     Assets            Deposits              Loans
                1.600
   TL Billion

                1.200

                 800

                 400

                   0
                           2008          2009          2010           2011           2012   2013      2014

         • Turkey’s loan to deposit ratio, which measures the liquidity of banks, has been increasing since 2009 and
           reached 118% in 2014.
         • Total loans increased by a stunning CAGR of 22% between 2008 and 2014.

                  Investment Support and Promotion Agency of Turkey                                                                          Source: BRSA      13
Insurance and                         Consumer
                                                                                                                        Banking                   Leasing   Factoring
                                                                                                                                     Pension                            Financing

Total loans increased in the double digits surpassing TL 1,625 billion

    Development of Non-Cash and Cash Loans in                                                               Total SME Loans
    Turkey                                                                         350
                1.600                                                              300

                                                                      TL Billion
                                                                                   250
   TL Billion

                1.200                                                                                                   CAGR
                                             CAGR                                  200                                  24%
                                             23%
                                                                                   150
                 800
                                                                                   100
                                                                                     50
                 400
                                                                                       0

                   0

                                                                                           Total Loans Extended to Medium Size Enterprises
                              Cash Loans      Non-cash Loans                               Total Loans Extended to Micro Enterprises
                                                                                           Total Loans Extended to Small Enterprises

        • Cash and non-cash loans increased at a of CAGR 23% from 2006 to 2014. Non-cash loans surpassed TL 384
          billion as of end 2014, while cash loans were more than TL 1,241 billion.
        • SMEs are the backbone of the Turkish economy. Turkish banks started funding SMEs at an increased rate from
          2006. Total SME loan amounts increased at a CAGR of 24% during this period with more than TL 332 billion in
          2014.

                  Investment Support and Promotion Agency of Turkey                Source: BRSA, Note: SME is defined by BRSA as an entity that employs less than 250               14
                                                                                              workers and has TL 40 million or less total net sales or balance sheet size
Insurance and                         Consumer
                                                                                                                        Banking                   Leasing   Factoring
                                                                                                                                     Pension                            Financing

Banks’ improved risk management decreased the NPL ratio to less than 3%.

                        Loan Breakdown in Turkey                                             NPL Ratio in Banking

       1.400                                               27%           30%
                                                                               6%
       1.200                                                                                5,27%
                       21%                                               25%   5%
       1.000
                                                                         20%   4%
               800                                                                                                                                             2,85%
  TL billion

                                                                         15%   3%
               600
                                                                         10%   2%
               400
                                                                         5%    1%
               200
                                                                               0%
                 0                                                       0%
                                                                                        2009        2010        2011              2012            2013            2014
                        2009   2010      2011   2012   2013    2014

                      Total Cash Loans      SME Loans/ Total Cash Loans
                                                                               Source: BRSA
      Source: BRSA                                                             Note: Non-Performing Loans/Total Loans

               • The total percentage of SME loans to total cash loans in Turkish banks increased to 27% in 2014 from 21% in
                 2009.

               • Turkish banks have been affected slightly by the global economic crisis of 2009, and were able to maintain low
                 levels of NPL ratios. The NPL ratio of Turkish banks decreased to 2.85% as of end 2014. The main reason for
                 this decrease was due to the comprehensive risk management framework applied by the banks.

                     Investment Support and Promotion Agency of Turkey                                                                                                              15
Insurance and                         Consumer
                                                                                                  Banking                   Leasing   Factoring
                                                                                                               Pension                            Financing

New products offered by banks increased the amount of consumer loans.

                         Consumer Loan Breakdown by Type of Loan
                 400

                 350                                                                                                    Vehicle Loans
  TL billion

                 300
                                                                   CAGR
                 250                                               33%                                                  Credit Card
                 200                                                                                                    Risk

                 150                                                                                                    Consumer &
                 100                                                                                                    other Loans

                   50
                                                                                                                        Mortgage
                    0                                                                                                   Loans
                         2005     2006     2007     2008     2009     2010   2011   2012   2013   2014
     Source: BRSA

          • Total consumer loans increased substantially with a CAGR of 33% from 2005 to 2014 exceeding TL 355 billion.
          • The increase in different loan product categories offered by banks supported the increase in consumer loans.
            Within this scope, the introduction of mortgage loans, which constitute more than 35% of total consumer loans,
            reached to more than TL 125 billion with a CAGR of 28% from 2005 to 2014.

               Investment Support and Promotion Agency of Turkey                                                                                              16
Insurance and                             Consumer
                                                                                                    Banking                     Leasing    Factoring
                                                                                                                 Pension                                Financing

Turkey is fully committed to Basel III standards…

                                                                           Total Capital                                        Leverage

   • Since July 2012, Turkey has begun fully
     implementing Basel II standard of credit risk                                        10.5%
                                                              Basel III                                Basel III                            3%
     assessment.
   • The technical requirements for Basel III are also                                    250
                                                                                                                                          300
     significant. The Basel III accords aim to strengthen                                 bps
                                                                                                                                          bps
     the capital base of the banking sector, enhance risk
     coverage, introduce an overall leverage ratio and         Basel II                  8%             Basel II                    0%
     global liquidity risk standards and deal with
     procyclicality.
   • The new total capital ratio is set at 10.5%
                                                                          0%        10%       20%                       0%                5%           10%
     consisting of 4.5% for common equity and 6% for
     Tier 1 capital for Basel III.                           Source: Deloitte Analysis

   • After Basel III, banks will maintain cash-like assets
                                                                       Capital Adequacy Ratio in Turkey (%)
     in the short term to adjust their liquidity ratios.
     Furthermore, Basel III requires that banks report       28                                     26
     their liquidity metrics on a daily basis.                          23,7
                                                             24
   • The Turkish banking sector has capital adequacy         20
     ratios (CAR) above the regulator limits of BRSA,                                                                                                   15,3
     which was 12%. Moreover, Turkey’s CAR exceeds           16
     that of Basel II, which was 8% and Basel III, which               Target: 12%
     will gradually increase each year and will be set at    12
     a total capital ratio of 10.5% by January 2019.           8
                                                                       Legal Limit: 8%
                                                               4

       Investment Support and Promotion Agency of Turkey                                                                      Source: BRSA, * as of Oct             17
Insurance and                         Consumer
                                                                                               Banking                   Leasing   Factoring
                                                                                                            Pension                            Financing

…and has even implemented a higher CAR than those set by
Basel III regulation.

              Capital Adequacy Standard Ratio                         • Savings banks in Turkey had a CAR level of 14.9%,
   65%      58,7%                                                       while participation banks and development and
                                                                        investment banks had 14.1% and 31.3% capital
   55%                                                                  adequacy ratios, respectively.
   45%
                                                              31,3%   • Despite the global economic crisis and the
   35%
                                                                        Eurozone crisis, the high capital adequacy ratio of
   25%      17,7%                                                       Turkish banks allowed them to achieve strong
                                                              14,9%     financial statements. Hence, Turkish banks were
   15%
                                                                        only slightly effected by both crises. Moreover,
            15,1%                                             14,1%     Turkish banks are already prepared to meet the
   5%
             2010        2011   2012      2013    2014        2015*     new capital requirements of Basel III.
                     Deposit     Participation     Dev & Inv
                                                                      • The Basel Consensus has a place in the EU legal
  Source: BRSA, as of March
                                                                        acquis under the scope of financial services. The EU
                                                                        aims to create compliance of the Basel Consensus
                                                                        with the Capital Adequacy IV (CRD-IV) package.
                                                                        The abovementioned package was put into force
                                                                        on 1 January 2014 and consists of 2013/36/EU
                                                                        Directive and (EU) 575/2013 legislation. Turkey is
                                                                        in accordance with the EU regarding the calendar
                                                                        for the implementation of the aforementioned
                                                                        standards.

          Investment Support and Promotion Agency of Turkey                                                                                                18
Insurance and                                Consumer
                                                                                                                               Banking                     Leasing      Factoring
                                                                                                                                            Pension                                   Financing

The solid capital structure of Turkish banks allowed the sector
to enjoy high profits.

                140
                                 Banking Sector Profit                    30
                                                                                                  Fees, Commissions and Banking Services
                                                                   24,6
                                                                                                    Income/Total Income (Percentage)
                120                                                       25
                100       20,2                                                              14%

                                                                                                                                                                               15%
                                                                          20

                                                                                                                                                         14%

                                                                                                                                                                                          14%
                                                                               TL Billion
   TL Billion

                                                                                                                                            14%
                 80

                                                                                                                                                                     13%
                                                                          15                12%

                                                                                                                                 13%
                 60

                                                                                                   12%
                                                                          10

                                                                                                                        12%
                                                                                                          12%

                                                                                                                 12%
                 40
                                                                                            10%
                 20                                                       5

                  0                                                       0                 8%
                         2009     2010   2011    2012    2013    2014
                                                                                            6%
                                   Interest Income
                                   Interest Expense                                         4%

                                                                                                   2005

                                                                                                          2006

                                                                                                                 2007

                                                                                                                        2008

                                                                                                                                 2009

                                                                                                                                            2010

                                                                                                                                                         2011

                                                                                                                                                                     2012

                                                                                                                                                                               2013

                                                                                                                                                                                          2014
                                   Non-Interest Income (Expense)
                                   Net Profit (RHS)

• The strong growth in the Turkish banking sector was also reflected in its profits exceeding TL 24 billion in 2014.

• The total interest income, which includes interest received from loans given, interest received from required reserves,
  interest received from other banks and interest received from money market transactions increased over TL 139 billion.

• The banking sector not only benefits from increased income from interest but also from fees collected from other
  banking activities. The share from fees, commissions and banking services is around 14%
                                                                                                                                                                              Source: BRSA

                      Investment Support and Promotion Agency of Turkey                                                                                                                           19
Insurance and                          Consumer
                                                                                                                                            Banking                   Leasing    Factoring
                                                                                                                                                         Pension                             Financing

The sector grew as a result of its strong asset quality and was able to
maintain high profits.

                     ROA Country Comparison                                                                           ROE Country Comparison

      4%                                                                                                   28%
                                                                                UK

                                                                                USA
      2%                                                                                                   18%
                                                                                France

                                                                                Poland
      1%                                                                                                     8%

                                                                                Russia

     -1%                                                                        Turkey                     -2%
        2008 2009 2010 2011 2012 2013 2014                                                                    2008         2009       2010        2011           2012           2013         2014

Source: IMF Financial Soundness Indicators
*The latest data available on France was from December 2013, UK was from June 2014 and for Poland was from September 2014.
Note: Numerator was annualized net income before extraordinary items and taxes, from the beginning of the year until the reporting month. Denominator was an average value of total assets
(financial and nonfinancial) over the same period.

• The Turkish banking sector’s return on asset (ROA) ratio was stronger than that of banks in major financial centers as
  well as Eastern European countries. In 2014, ROA was 1.69% in Turkey.
• Moreover, return on equity was, again, well above that of the USA and Europe with 14.7% in 2014.

                Investment Support and Promotion Agency of Turkey                                                                                                                                        20
Insurance and                         Consumer
                                                                                                                Banking                   Leasing   Factoring
                                                                                                                             Pension                            Financing

Turkey’s growing banking sector also resulted in the increase in the number
of bank branches.
    Total Number of Bank Branches in Turkey
    Including Foreign Branches, 2006-2014
                                                                                            • The total number of branches increased at a
   12.000                                                               11.986         21     CAGR of 7% between 2006 and 2014.
                                                                                       21
   11.000        20,9                                                                       • The highest number of branches belongs to
                                                                                       20
                                                                                       20     commercial banks, followed by participation
   10.000
                                                                                       19     banks and development banks.
    9.000                                                                      17,9    19   • The per branch employee number decreased as
                                                                                       18     a result of the increasing trend towards
    8.000
                               7.204                                                   18     centralization of branch operations as well as
    7.000                                                                              17     the increase in automated functions.
                 2006

                        2007

                                 2008

                                         2009

                                                  2010

                                                         2011

                                                                2012

                                                                        2013

                                                                                2014
                 # of Branch                    Employee per Branch (RHS)
    Source: BRSA

    Development of Cashpoints (ATMs) in Turkey,
    2008-2014                                                                               • The development of the banking sector over
   50.000                                                                      45576          recent years has affected the usage of
                                                                                              cashpoints. As of end 2014, there were a total
   40.000                                                                                     of 45,576 ATM cashpoints in Turkey.
   30.000                                                                                   • Between 2008 and 2014, the number of ATMs
                 21970                                                                        grew at a CAGR of 11%.
   20.000

   10.000

          0
                   2008    2009         2010      2011     2012        2013    2014
   Source: BKM

         Investment Support and Promotion Agency of Turkey                                                                                                                  21
Insurance and                         Consumer
                                                                                                                      Banking                   Leasing   Factoring
                                                                                                                                   Pension                            Financing

Banks also started focusing on alternative technologies that provide low
cost and faster transaction services.

                     Internet Banking Transaction Values                                                Mobile Banking Transaction Values

                3.000                                                                     250
                                                             Cash                                                                                         Cash
                2.500                                        Transfers                                                                                    Transfers
                                                                                          200
                                                             Investments                                                                                  Investments

                                                                            TL Million
                2.000
  TL Billion

                                                                                          150
                1.500                                        Payments
                                                                                                                                                          Credit Cards
                                                                                          100
                1.000
                                                             Credit Cards
                                                                                                                                                          Payments
                  500                                                                       50
                                                             Other
                    0                                                                                                                                     Other
                                                                                             0
                                                                                                       2011   2012   2013         2014

       Source: TBB                                                                       Source: TBB

               • The internet banking transaction value increased CAGR 22% between 2008 and 2014. Cash transfers had the
                 lions’ share in total internet banking transactions with 70% and increased impressively by a CAGR of 25% from
                 2008 to 2014. Notwithstanding the large share from cash transfers, the fastest growth was observed in
                 payments with a staggering growth performance.
               • The mobile banking transaction values tripled annually since 2011 and exceeded 200 billioonin 2014. It is
                 noteworthy to mention the development of mobile phone users and the number of 3G phone subscribers. In
                 2014, the number of 3G phone subscribers increased by 20% exceeding 58.0 million. According to BMI, this
                 figure is expected to reach 70 million by 2017.

                   Investment Support and Promotion Agency of Turkey                                                                                                              22
Insurance and                         Consumer
                                                                                                                 Banking                   Leasing   Factoring
                                                                                                                              Pension                            Financing

Transactions for both credit and debit cards have increased significantly.

           Development of Credit Cards and Transaction                                   • Turkey’s vibrant and growing economy had a
           Volume, 2008-2014                                                               positive impact on the development of credit and
                  500                                                    60                debit cards, providing significant potential for
                                                                                           banks.
   TL Billion

                  400

                                                                               Million
                                                                         40
                  300
                                                                                         • The number of credit cards in Turkey increased at a
                  200                                                                      CAGR of 5% between 2008 and 2014. And, a
                                                                         20
                  100                                                                      staggering CAGR of 17% was realized during this
                    0                                                    0                 time in transaction volume reaching TL 474 billion
                        2009    2010    2011    2012    2013    2014                       in 2014.
                               Transaction Volume
                                                                                         • The rapid development was also observed for debit
                               Total Number of Credit Cards (RHS)
                                                                                           cards. In 2014, transaction volume reached TL 418
    Source: BKM
                                                                                           billion and the CAGR since 2008 was 18%.
         Development of Debit Cards and Transaction
         Volume, 2008-2014
                  500                                                   150
                  400
     TL Billion

                                                                              Million

                                                                        100
                  300
                  200
                                                                        50
                  100
                    0                                                   0
                        2008 2009 2010 2011 2012 2013 2014
                          Transaction Volume
                          Total Number of Debit Cards (secondary axis)
    Source: BKM

                    Investment Support and Promotion Agency of Turkey                                                                                                        23
Insurance and                         Consumer
                                                                                   Banking                   Leasing   Factoring
                                                                                                Pension                            Financing

  A Success Story: Odea Bank

                                                           • Odea Bank started its operations in Turkey in
    "We hope to become one of the biggest banks in           October 2012. Odea Bank is the first bank to
     Turkey by 2017. Since our entrance into the             receive a banking license in Turkey in the last 15
     Turkish market in 2012, the Turkish economy             years.
     remained stable and showed significant growth         • The bank had a very rapid growth and by end
     despite the global economic environment. The            2014, Odea Bank’s total assets increased to TL
     reforms made by the government and        the           25.6 billion with 50% annual growth. The bank was
     Banking Regulation and Supervision Agency               ranked     15th   among    45   banks   (excluding
     (BRSA) enhanced our performance."                       participation banks) in Turkey.
                                                           • 91.4% of the bank’s shares are owned by Bank
   Hüseyin Özkaya, Director General of Odea Bank,            Audi, a Lebanese group, which has banking
    July 2013                                                operations in 11 countries in the region.

Source: Odea Bank

       Investment Support and Promotion Agency of Turkey                                                                                       24
Insurance and                         Consumer
                                                                                           Banking                    Leasing   Factoring
                                                                                                         Pension                            Financing

   Financial Services Sector:
   Selected Players

          Iş Bank                       Garanti Bank                      Akbank                                 Ziraat Bank
• Iş Bank was established in      • Founded      in   1946,      • Established in 1948 in            • Homeland Funds, the
  1924 and is Turkey’s              Garanti   is    Turkey’s       Adana      for    cotton            origin of Ziraat Bank,
  largest private bank.             second largest private         growers,     Akbank    is           was founded in 1863 to
                                    bank with total assets         owned     by     Sabancı            support farmers and
• The bank’s shares are held
                                    worth TL 231 billion as        Holding     and    other            agricultural
  by the Işbank Pension
                                    of March 2015.                 shareholders                        development.
  Fund,    the    Republican
  People’s Party and 32% of       • Garanti is controlled by     • Akbank          provides          • The Republic of Turkey
  the shares were open to           the Spanish bank BBVA,         consumer, commercial,               Prime Ministry Under
  public.                           with    Doğuş    Holding       SME,    corporate    and            secretariat    of   the
                                    having    the   minority       private banking services            Treasury is the sole
• Iş Bank’s total assets were
                                    shares.                        as    well  as    foreign           owner of Ziraat Bank.
  TL 253 billion for the first
                                                                   exchange, foreign trade
  quarter of 2015.                • Garanti          provides                                        • Ziraat Bank is the
                                                                   financing and treasury
                                    integrated       financial                                         largest bank in Turkey
• Iş Bank’s products and                                           transactions.
                                    services     in     every                                          and has      the   most
  services   include    retail,
                                    segment of banking and       • The bank’s total assets             extensive network.
  corporate    banking    and
                                    has    subsidiaries    for     reached approximately
  capital market operations                                                                          • Ziraat   Bank’s  total
                                    pension, life insurance,       TL 220 billion as of
  and      other     financial                                                                         assets reached TL 271
                                    factoring,        leasing,     March 2015.
  services such as private                                                                             billion as of March
                                    brokerage and asset
  pensions, insurance, asset                                                                           2015.
                                    management on both
  management, leasing and
                                    national              and
  factoring.
                                    international levels.

        Source: ISO 500

       Investment Support and Promotion Agency of Turkey                                                                                                25
Insurance and                         Consumer
                                                                                           Banking                    Leasing   Factoring
                                                                                                         Pension                            Financing

Participation Banks:
Selected Players

          Türkiye Finans                                 Albaraka                                    Kuveyt Türk
• Türkiye Finans was established        • Established in 1984 by Albaraka         • Kuveyt Türk started its activities in
  in 1991 following the merger of         Banking Group, Islamic Development        1989.
  the companies Family Finans             Bank and other investors; it is a
                                                                                  • It is owned by Kuwait Finance
  and Anadolu Finans.                     pioneer in participation banking in
                                                                                    House, the Public Institution for
                                          Turkey.
• It operates in credit                                                             Social Security of Kuwait, the
  intermediation and related            • Albaraka had TL 23.0 billion of total     Turkish Directorate General of
  activities.                             assets as of end 2014.                    Foundations and the Islamic
                                                                                    Development Bank.
• Türkiye Finans had assets worth       • Albaraka Türk offers its customers
  TL 33.5 by the end of 2014.             participation accounts, personal and    • Kuveyt Türk’s total assets were TL
                                          corporate finance, leasing and            34 billion in 2014.
• The bank has retail, commercial
                                          project-based profit and loss sharing
  and SME banking services for                                                    • The bank’s main products are
                                          services.
  both national and international                                                   current and participation accounts,
  customers.                                                                        investment and saving accounts
                                                                                    and leasing.

      Source: ISO 500

     Investment Support and Promotion Agency of Turkey                                                                                                  26
Insurance and                            Consumer
                                                                                                       Banking                   Leasing     Factoring
                                                                                                                    Pension                               Financing

The premiums to GDP ratio in Turkey is low, demonstrating potential for
growth in the future years.

   Total Premiums as a Percentage of GDP, Country                             Total Premium Growth as a Percentage of GDP in
   Comparison, 2014                                                           Turkey
               Turkey               1,4%                                                                                              1,55%
                                                                              1,50%                                  1,40%                               1,40%
                                                                                      1,29%   1,28%   1,33%
              Ukraine                 1,8%

              Bulgaria                  2,1%
                                                                              1,00%
                 China                         3,2%

                  India                        3,3%
                                                                              0,50%
     Czech Republic                             3,5%

                 Brazil                           3,9%
                                                                              0,00%
                 Spain                                   5,1%                         2009    2010    2011            2012                 2013          2014

            Germany                                             6,5%

                   Italy                                               8,6%

   Source: Swiss Re, Sigma, World Insurance in 2014

   • Turkey’s total premiums as a percentage of GDP is 1.4%.
   • The insurance market is still underpenetrated compared to peer countries and will provide significant potential
     as new insurers set up shop and acquire a share of the relatively untapped Turkish market. Turkey has seen
     strong economic growth fueled in part by a young and dynamic population that is increasingly in need of
     financial products and services.

          Investment Support and Promotion Agency of Turkey                                                                                                           27
Insurance and                         Consumer
                                                                                                               Banking                   Leasing   Factoring
                                                                                                                            Pension                            Financing

Turkey’s insurance sector asset size grew at a CAGR of 20%
between 2008 and 2014.

               • There are a total of 63 insurance and retirement                   • The asset size of non-life insurance increased a
                 pension companies in Turkey of which 38 are non-                     stunning CAGR 25%, while the asset size of life
                 life insurance companies, 5 life insurance and 19                    insurance and pension companies also reported a
                 pension companies and 1 reassurance company as                       significant increase of a CAGR of 14% during the
                 of 2014.                                                             same period.

        Asset Size of Turkey’s Insurance Sector                               Growth of Premiums in Turkey
               80                                                                         25                                             CAGR
                                                                                                                                         16%

                                                                             TL Billion
                                                                        28                20
               60
  TL Billion

                                                                                          15
                                                              24
               40                                      19
                                                                                          10           CAGR
                                              16                                                       12%
                                      14                                51
                               15                                                          5
               20      13                                      38
                                                       32
                                      21      25
                       13      17                                                          0
                0                                                                                     Life                                Non-Life
                      2008   2009    2010    2011     2012    2013   2014
                       Non-Life Insurance Companies
                                                                                               2009   2010    2011          2012             2013          2014
                       Life Insurance and Pension Companies
       Source: TSB                                                            Source: TSB

           • Total asset size increased at a CAGR of 20%                           • Life insurance premiums grew at CAGR of 12%
             between 2008 and 2014 in the non-life and life                          between 2009 and 2014 to over TL 3,200 million,
             insurance sector surpassing TL 79 billion in 2014.                      while non-life insurance grew at a CAGR of 17%
                                                                                     exceeding TL 22,700 million.

                    Investment Support and Promotion Agency of Turkey                                                                                                      28
Insurance and                         Consumer
                                                                                                                                            Banking                   Leasing   Factoring
                                                                                                                                                         Pension                            Financing

The premiums grew in every business line of insurance
between 2009 and 2014.

    Breakdown of Premiums in 2014
                                                                         Premium Written                                      CAGR
            Share in Total Premimum                                         (TL Million)                                   (2009-2014)

           Land                        21%             2,2     2,5      3,0       3,9            5,4             5,5                  20%
        Vehicles
       Liability*                                                                                                                                 • Premiums grew in every
                                                                                                                                                    business line in the
                                                                                                                                                    insurance sector
                                      20%               2,7     3,1       3,8         4,5           5,0            5,1                14%
   Land Vehicles                                                                                                                                    between 2009 and
                                                                                                                                                    2014. The areas of
                                                                                                                                                    general losses, land
        General                        9%                                                                                                           vehicles liability and
         Losses                                        0,9 1,0          1,5        1,7           2,2             2,4                  21%
                                                                                                                                                    health grew
                                                                                                                                                    considerably registering
         Health                        11%                                                                                                          CAGRs of 21%, 20%
                                                        1,4     1,7        2,0        2,2          2,5            2,9                 16%           and 16%, respectively.

        Fire and                      15%
       Forces of                                        1,9       2,0     2,3        2,6          3,3             3,8                 15%
         Nature

             Life                    13%
                                                                                                                                                             2009
                                                        1,8       2,2      2,7           2,7        3,4            3,3                12%                    2010
                                                                                                                                                             2011
                                                                                                                                                             2012
     Other Non-
                                                                                                                                                             2013
         Life**                       11%            1,4
                                                      1,61,92,0            20,8                           22,7                        15%                    2014

            Source: TSB
            *Land vehicles liability insurance is compulsory. **Other non-life insurance includes accident, railway rolling stock, aircraft,
            maritime, aircraft liability, general liability, credit, suretyship, financial losses, legal protection and assistance.

       Investment Support and Promotion Agency of Turkey                                                                                                                                                29
Insurance and                         Consumer
                                                                                             Banking                   Leasing   Factoring
                                                                                                          Pension                            Financing

Banks are increasingly considering insurance products
for cross-selling opportunities.

                 Premium Distribution by Sales Channels             • Insurance sales in Turkey are conducted via direct
                                                                      sales, agencies, bancassurance and brokers.

    100%                                                            • Total insurance sales reached about TL 26 billion in
                  9%    10%    9%      10%    10%     10%    11%      2014. 87% of these sales were non-life insurance
                 17%                                                  sales with more than TL 22.7 billion in sales, while
                        19%    22%     23%    23%     23%    23%      the rest were life insurance sales with a total worth
                                                                      of more than TL 3.3 billion.

      50%                                                           • Agencies had the biggest share in total sales
                 65%
                                                                      constituting 60% of total sales with more than TL
                        62%    60%     59%    60%     60%    60%      15 billion. The significant amount of sales is due to
                                                                      the strong presence of agencies in Turkey. There
                                                                      were more than 16,000 actively operating agencies
                        10%
                                                                      as of 2014.
                  8%           9%      8%     7%      6%      6%
       0%
                                                                    • Agency sales are followed by bancassurance sales.
                 2008   2009   2010    2011   2012    2013   2014
                                                                      Bancassurance grew from 17% to 23% from 2008
             Direct     Agency       Bank assurance     Broker        to 2014, exceeding TL 5.8 billion in total sales.

   Source: TSB

          Investment Support and Promotion Agency of Turkey                                                                                              30
Insurance and                         Consumer
                                                                                                                         Banking                   Leasing   Factoring
                                                                                                                                      Pension                            Financing

Allianz is the market leader in non-life insurance,
the life insurance market is dominated by Ziraat.

              Non-Life Insurance Market Share, Written Premiums                                                    • Allianz was the leader in non-
                                                                                                                     life insurance market in terms of
                                                                                       Allianz Sigorta               written premiums in 2014 with a
   14%                                                                                 Axa Sigorta                   share of 14.2% after the
                                                                                       Anadolu Sigorta               acquisition of Yapı Kredi Sigorta
                                                                                                                     in 2014. Axa and Anadolu
   10%
                                                                                                                     Sigorta followed Allianz with
                                                                                       Ak Sigorta                    13.5%      and  13.2%     market
     6%                                                                                                              shares, respectively.
                                                                                                                   • The    large  scale    non-life
                                                                                       YapıKredi Sigorta*            insurance companies (the top 5
     2%
                                                                                                                     companies) represent 55% of
       2008          2009       2010        2011        2012        2013       2014
                                                                                                                     total market as of December
   Source: TSRB, * YapıKredi Sigorta and YapıKredi Emeklilik’s majority shares were acquired by Allianz in 2014.     2014.
                Life Insurance Market Share, Written Premiums                                                      • Ziraat Hayat ve Emeklilik started
                                                                                                                     its   operations    in   the   life
    30%                                                                                                              insurance business in 2009. As of
    25%                                                                                                              2010, Ziraat Hayat ve Emeklilik
                                                                                      Ziraat                         became the market leader in
    20%                                                                                                              terms of life insurance premiums
                                                                                      Anadolu                        and continued to be the leader
    15%                                                                               Garanti                        thanks    to    its  large   retail
                                                                                      Allianz (YapıKredi*)
    10%                                                                                                              customer     base    and   branch
                                                                                      Halk Hayat
                                                                                                                     network.     Ziraat    Hayat    ve
     5%
                                                                                                                     Emeklilik had a share of 18.5%
     0%                                                                                                              in 2014, followed by Anadolu
       2008          2009        2010       2011        2012        2013        2014                                 Hayat ve Emeklilik with 11% and
                                                                                                                     Alianz with 10%.
             Source: TSRB

           Investment Support and Promotion Agency of Turkey                                                                                                                         31
Insurance and                         Consumer
                                                                                        Banking                   Leasing   Factoring
                                                                                                     Pension                            Financing

The government will fund 25% of a participant’s monthly contribution in
order to promote savings.

   • In October 2001, private pension plans were established in Turkey after the enactment of Law No. 4632 -
     Private Pension Plans Savings and Investment System. The objective of the new pension regulation can be
     described as follows:
         • Increase the savings behavior of the population with the new tax and financial incentives
         • Involve and integrate the non-working population into the system
         • Decrease the lapse issue within the system
           Government Grants and Advantages                   Major Conditions for the Individual Pension Plans

   • The government will contribute 25% of the monthly        • A minimum 10 years in the system
     participant contribution into a separate pension         • A minimum retirement age of 56
     contract. The government’s annual contribution will
     be up to 25% of the gross annual minimum wage.           • No more requirement of minimum 10 years of
                                                                contribution payment
   • The participant is eligible for the pension fund with
     the following terms:                                     • Participants can switch funds 6 times and pension
                                                                plans 4 times a year
        • 0-3 years of participation (0% of the fund)
                                                              • Once the participant retires, he/she can claim the
        • 3-6 years of participation (15% of the fund)          amount via three different means (i.e., total
                                                                payment of asset under management, installed
        • 6-10 years of participation (35% of the fund)         repayment, and annuity contract)
                                                              • A contract is signed when the first contribution
        • 10 years of participation and before the age of       amount is transferred into the company’s account.
          56 (60% of the fund)
                                                              • The participant has the right to withdraw the money
        • 10 years of participation and after the age of 56     in the fund up to 60 days after the contact has been
          (retirement), death and disability (100% of the       signed.
          fund)                                               • There is gradual tax on net return instead of
                                                                accumulated value. Pricing is based on the riskiness
                                                                of the pension fund.
        Source: EGM

        Investment Support and Promotion Agency of Turkey                                                                                           32
Insurance and                         Consumer
                                                                                           Banking                   Leasing   Factoring
                                                                                                        Pension                            Financing

In 2014, the size of the Turkish pension funds relative to GDP was
doubled over the past 5 years.

   Pension Funds Relative to the Size of the Economy                Pension Funds Relative to the Size of the Economy
   (as Percentage of GDP), 2014                                     (as Percentage of GDP) in Turkey
                                                                    6%                                                                5,5%
           France       0,5%
                                                                                                                     4,9%
         Hungary                                                    5%
                            4,1%
                                                                                             3.8%
           Turkey       5,5%                                        4%

        Germany             6,7%                                    3%
                                                                             2.3%   2.2%
  Czech Republic            8,0%
                                                                    2%
           Poland           8,8%
                                                                    1%
            Spain             9,5%
              USA                        83,0%                      0%
                                                                             2010   2011      2012                   2013             2014
                  UK                        96,0%
                                                                    Source: OECD
     Netherlands                                        159,3%

                       0%          50%   100%    150%        200%
   Source: OECD

    • Pension funds in the world’s developed and developing countries play a crucial role in the economy since they
      provide long term funds to the market.
    • In 2014, the ratio of pension funds to GDP in Turkey was 5.5%, an increase from 2.3% in 2010. The figure is
      still significantly lower than major OECD countries. However, there is great potential for the market because of
      the government’s promotion of savings plans to the general population.

         Investment Support and Promotion Agency of Turkey                                                                                             33
Insurance and                            Consumer
                                                                                                                           Banking                   Leasing     Factoring
                                                                                                                                        Pension                               Financing

Gross national savings make up 14.4% of Turkey’s GDP and is expected
to reach about 16% in the short term.

    Gross National Savings Percentage of GDP, 2014                                          Turkey’s Gross National Savings
                                                                                            Percentage of GDP Growth

      UK                            11,9                                                    17%
                                                                                                                                                                             16,0%
  Turkey                                14,4                                                16%

   Brazil                                  15,6                                             15%                                             14,4%
                                              18,4                                          14%
    Italy                                                                                            13,3%
                                                                                            13%
      US                                        18,8
                                                                                            12%
  Poland                                        18,9
                                                                                            11%
   Spain                                          20,3                                                2010   2011   2012       2013           2014             2015f 2016f
  France                                            21,2                                    Source: IMF
                                                                                            f: forecast
 Germany                                                      26,7
                                                                                             • Gross national savings as a percentage of GDP was
    India                                                           30,2                       14.4% in 2014, which is relatively lower than other
                                                                                               countries.
   Source: IMF
   Note: Gross national savings is expressed by the IMF as gross disposable income less      • The Turkish government is trying to increase
   final consumption expenditure after taking into account an adjustment for pension
   funds. For many countries, the estimates of national saving are built up from national
                                                                                               savings by enhancing the private pension system
   accounts data on gross domestic investment and from balance of payments-based data          and generally raising awareness and promoting
   on net foreign investment
                                                                                               household savings. Thus, the government aims to
                                                                                               increase the savings to 17% by 2018.

            Investment Support and Promotion Agency of Turkey                                                                                                                             34
Insurance and                         Consumer
                                                                                                               Banking                   Leasing   Factoring
                                                                                                                            Pension                            Financing

Both AUM and contribution amounts had rapid growth since 2006 with a
CAGR of 37% and 35%, respectively.

              Pension Funds (AUM) and Contribution Growth                        Number of Participants/Contracts in Pension
                                                                                 Funds
              40                                                                 7                                                                  1,14         1,16
                            Assets Under Management (AUM)
                                                                                 6                                                                               1,14
              30            Accumulated Total Contribution                       5                                                                               1,12

                                                                       Million
 TL Billion

                                                                                 4                                                                               1,10
              20                                                                 3     1,06                                                                      1,08
                                                                                 2                                                                               1,06
              10                                                                 1                                                                               1,04
                                                                                 0                                                                               1,02
               0

                                                                                                   Number of Contracts
                                                                                                   Number of Participants
                                                                                                   Contract per Participant (RHS)
              Source: EGM                                                            Source: EGM

              • The number of participants in Turkey’s pension funds increased at a CAGR of 21% between 2006 and 2014,
                while total contributions increased at a CAGR of 35% during the same period.
              • As of 2014, total contributions reached TL 28.3 billion, which is a staggering 30% increase from the previous
                year. This increase was due to the new pension regulation, in which the government funds 25% of the monthly
                contribution.
              • According to the Pension Monitoring Center’s Private Pension Development Report 2014, the total number of
                contracts increased to 5.8 million with 5.1 million participants. The assets under management exceeded TL 34
                billion.

                   Investment Support and Promotion Agency of Turkey                                                                                                       35
Insurance and                         Consumer
                                                                                     Banking                    Leasing   Factoring
                                                                                                   Pension                            Financing

The top 4 pension funds constituted 73% of the market.

                 Pension Funds (AUM) Share, 2014              Market Share in terms of Number of Participants,
                                                              2014

                                                                           14%                 Allianz

                                                                                               AvivaSA
                           Allianz                                         14%
                           19%
                                           Other;                          17%                 Anadolu
                                            27%

                     AvivaSA;                                              17%                 Garanti Emeklilik ve
                       19%               Anadolu                                               Hayat
                                        Hayat ve
                            Garanti     Emeklilik;
                           Emeklilik;     19%                                                  Other
                                                                           38%
                             16%

   Source: EGM                                                            2014

    • Allianz Yaşam ve Emeklilik is the market leader in the pension fund sector in terms of assets under
      management. However, it is not the market leader in terms of number of participants.
    • Garanti Emeklilik ve Hayat and Anadolu Hayat ve Emeklilik has the highest share in terms of number of
      participants with 17% as 2014.

          Investment Support and Promotion Agency of Turkey                                                                                       36
Insurance and                         Consumer
                                                                                              Banking                    Leasing   Factoring
                                                                                                            Pension                            Financing

 Non-Life Insurance Sector:
 Selected Players

       AXA Sigorta                        Allianz Sigorta              Anadolu Sigorta                            Güneş Sigorta

• French insurance giant              • In 1988, the German        • Anadolu Sigorta was                • Güneş     Sigorta  was
  Axa      entered    the               company Allianz along        founded in 1925 by İş                established in 1957.
  Turkish       insurance               with    Tokio   Marine       Bank.
                                                                                                        • Vakıf Emeklilik owns
  market in 1995 under                  Insurance from Japan
                                                                   • 57% of the company is                36% of Güneş Sigorta
  the name Axa Oyak                     bought shares of Şark
                                                                     owned      by    Milli               and Groupama, one of
  Life Insurance.                       Sigorta       operating
                                                                     Reasürans T.A.Ş. and                 the leading insurance
                                        under Koç Holding.
• In 2008, AXA bought                                                the rest is publicly                 companies in France,
  Oyak’s shares.                      • Allianz owns 96.2% of        listed.                              owns 36%. The rest of
                                        the     life  insurance                                           the shares are owned
• 93% of the shares of                                             • In     2014,     Anadolu
                                        shares of the company.                                            by the Retirement
  the company belong to                                              Sigorta’s         non-life
                                        The other 3.8% is held                                            Foundation of
  Axa Holding A.Ş., 7%                                               premium equaled TL
                                        by Tokio Marine.                                                  Vakıfbank’s personnel
  to Ziraat Bank and the                                             3.0 billion with a non-
                                                                                                          and the public.
  rest     to    smaller              • TL 3.2 billion was made      life technical income of
  stakeholders.                         by Allianz from non-life     TL 2.4 billion.                    • It had more than TL
                                        insurance premiums in                                             1.2    billion     non-life
• In 2014, Axa Sigorta’s
                                        2014 and a total non-                                             premiums       in   2014.
  total non-life premium
                                        life technical income of                                          Güneş Sigorta’s non-
  amounted       to    more
                                        more than TL 2.9                                                  life technical income
  than TL 3.1 billion with
                                        billion.                                                          exceeded        TL    700
  a   non-life     technical
                                                                                                          million.
  income of more than                 • Allianz acquired Yapı
  TL 2.9 billion.                       Kredi Sigorta in 2014.

   Source: TSB and Company websites
    Investment Support and Promotion Agency of Turkey                                                                                                      37
Insurance and                         Consumer
                                                                                                 Banking                    Leasing   Factoring
                                                                                                               Pension                            Financing

Life Insurance Sector:
Selected Players

     NN HAYAT ve                       GARANTI EMEKLILIK            ANADOLU HAYAT ve                        AvivaSA Emeklilik ve
     EMEKLILIK                         ve HAYAT                     EMEKLILIK                               Hayat
• Oyak Emeklilik A.Ş.,                • Garanti Emeklilik ve       • Anadolu Hayat Emeklilik               • AvivaSA was
 was founded in 2003.                   Hayat began its              was founded in 1990                     established in 2007 with
                                        operations in 2002.          and is Turkey’s only                    approximately 50%
• Dutch financial services
                                                                     publicly listed insurance               percent of its shares
 group ING acquired the               • 85% of Garanti Hayat
                                                                     company.                                divided between
 company in 2007.                       ve Emeklilik’s shares
                                                                                                             Sabancı Holding and
                                        are owned by Garanti       • 62% of the company‘s
• Oyak Emeklilik’s name                                                                                      Aviva.
                                        Bank, the remaining are      shares are owned by Iş
 changed to ING Emeklilik
                                        owned by Dutch               Bank, 20% by Anadolu                  • Aviva is a global
 in 2009.
                                        insurance company            Sigorta, 17% is open to                 insurance company
• The company was                       Achmea.                      public and less than 1%                 headquartered in Britain
 renamed NN Emeklilik in                                             is held by Milli                        with over 50 million
                                      • Garanti Emeklilik ve
 February 2015.                                                      Reasürans T.A.Ş.                        customers.
                                        Hayat’s total assets
•NN Continental Europe                  under management was       • In 2014, the company’s                • AvivaSA had TL 6.5
 Holding BV owns the                    more than TL 5.6 billion     asset under                             billion asset under
 company                                in 2014.                     management totaled TL                   management in 2014.
•ING Emeklilik’s total                                               6.8 billion.
 assets under
 management in 2014
 reached TL 1.6 billion.

   Source: TSB and Company websites

     Investment Support and Promotion Agency of Turkey                                                                                                        38
Insurance and                         Consumer
                                                                                                                      Banking                   Leasing   Factoring
                                                                                                                                   Pension                            Financing

Financial leasing assets grew at a CAGR of 13% between 2007 and 2014.

                 Financial Leasing Transaction Volume, 2014                                  Financial Leasing Asset Size Growth in Turkey

                 80                                                      35%                36                                                                         1,2%
                 70                                                      30%                32
                 60
   USD Billion

                                                                         25%                28
                 50
                                                                         20%                24                                                                         0,8%

                                                                               TL Billion
                 40
                                                                         15%                20
                 30
                 20                                                      10%                16
                 10                                                      5%                 12                                                                         0,4%
                  0                                                      0%                  8
                                                                                             4
                                                                                             0                                                                         0,0%

                         Transaction Volume          Penetration (RHS)                           Leasing Asset Size       Leasing Volume/GDP (RHS)
      Source: FKB                                                              Source: FKB

         • Turkey’s leasing transaction volume reached USD 7.6 billion in 2014, which is a 10% increase from the previous
           year. Despite the huge year-over-year growth Turkey’s leasing sector is still underpenetrated but significant
           upside potential as leasing asset size grows.
         • The total asset size grew at an impressive CAGR of 13% from 2007 to 2014 to more than TL 32.5 billion.
         • Furthermore, participation banks in Turkey can also conduct financial leasing operations on tangible items.

                   Investment Support and Promotion Agency of Turkey                                                                                                              39
Insurance and                         Consumer
                                                                                                         Banking                   Leasing   Factoring
                                                                                                                      Pension                            Financing

Real estate had the highest share in financial leasing with 29% in 2014.

                     Financial Leasing Receivables in Turkey               Financial Leasing Investment Amount by Product
                                                                           Type, 2014                    Real Estate
               24.000                                                 9%
                                                                      8%                                                   Construction Equipment
               20.000
  TL Million

                                                                      7%
               16.000                                                 6%                                                   Machinery and
                                                                                           16%                             Equipment
                                                                      5%      3%
               12.000                                                                                                      Metal Processing
                                                                      4%                                29%
                8.000                                                 3%                                                   Textile Equipment
                                                                                  7%
                                                                      2%
                4.000                                                                                                      Medical Equipment
                                                                      1%          7%
                    0                                                 0%
                                                                                                                           Other
                         2008 2009 2010 2011 2012 2013 2014                                            20%
                                                                                          18%
                           Leasing Receivables         NPL (RHS)
          Source: BRSA
                                                                           Source: FİDER, İş Leasing

               • The Turkish government promotes financial leasing operations. As of December 2011, it reduced the VAT
                 applied for leasing operations to 1% for leasers that have investment incentive documents. The items that can
                 be leased include steam boilers, steam turbines, concrete pumps and centrifuges among other items. In light of
                 this support, financial leasing receivables steadily increased.
               • Financial leasing receivables increased at CAGR of 6.6% between 2008 and 2014 exceeding TL 20 billion in
                 2014.
               • Leasing of construction equipment had the highest share in terms of investment amount with 29%, followed by
                 machinery and other equipment with 20%.

                  Investment Support and Promotion Agency of Turkey                                                                                                  40
Insurance and                         Consumer
                                                                                          Banking                   Leasing   Factoring
                                                                                                       Pension                            Financing

Leasing Sector Operational Figures

   Leasing Sector Operational Figures
                        2010                  2011           2012                2013                               2014

   Number of
                        16                    17             18                  32                                 29
   Branches
   Number of
                        69                    72             75                  117                                138
   Agencies
   Number of
                        1,286                 1,217          1,258               1,361                              1,458
   Personnel
   Number of
                        50,428                43,294         45,089              46,752                             52,041
   Clients
   Number of
                        10,186                14,648         17,787              19,790                             20,302
   Contracts
   Source: FKB

   • The leasing sector in Turkey makes up a significant part of the non-banking sector with 20,302 contracts in
     2014.
   • In 2014, the number of skilled personnel in the leasing sector was 1,458 and the total number of clients was
     52,041.
   • With 138 different agencies all across Turkey, leasing companies provide necessary services to their clients.

        Investment Support and Promotion Agency of Turkey                                                                                             41
Insurance and                         Consumer
                                                                                                                 Banking                   Leasing   Factoring
                                                                                                                              Pension                            Financing

The leasing sector is a promising one with 20% growth in revenues in
2014 compared to 2013.

   Leasing Revenues and Net Profits/Loss, 2008-
   2014
                 2.500                                               700

                                                                     600
                 2.000
                                                                                        • Revenues in the leasing sector in Turkey have been
                                                                     500                  increasing since 2009.

                                                                           TL Million
    TL Million

                 1.500
                                                                     400
                                                                                        • As of 2014, leasing revenues were TL 2,179 million,
                                                                     300
                 1.000                                                                    which corresponds to a 20% increase compared to
                                                                                          the previous year and 170% increase compared to
                                                                     200
                                                                                          2009.
                  500
                                                                     100
                                                                                        • Net profit increased from TL 451 million to TL 526
                    0                                                0
                                                                                          million in 2014.

                         Leasing Revenues        Net Profit/Loss (RHS)

    Source: FKB, BRSA

                 Investment Support and Promotion Agency of Turkey                                                                                                           42
Insurance and                         Consumer
                                                                                        Banking                   Leasing   Factoring
                                                                                                     Pension                            Financing

Leasing Sector:
Selected Players

    BNP PARIBAS                       SIEMENS AG                      GARANTI                                     YATIRIM
    Leasing Solutions                 Leasing                         Leasing                                     Leasing
• BNP     Paribas    Leasing • Siemens        Finansal       • Garanti    Leasing    was • Yatırım Leasing was
  Solutions, a global leader   Kiralama    A.Ş.   was          founded in 1990.             founded in 1993. It
  in   financial    services,  established in 1997 by                                       joined TETAŞ Group in
                                                             • It uses Garanti Bank
  signed    a    cooperation   Siemens AG Leasing,                                          2004. The company
                                                               branches as a distribution
  agreement      with    TEB   which has offices in                                         offers      its      clients
                                                               channel. In 2007, Garanti
  Leasing in 2005.             more than 20 countries.                                      investment services in
                                                               Leasing founded Garanti
                                                                                            different     sizes     and
• In 2009, BNP acquired • Siemens leases printing              Fleet.
                                                                                            terms and consultancy
  Fortis Leasing.              machines,          textile,
                                                             • Garanti Leasing aims to      to    promote       leasing
                               tourism     and      office
• TEB Leasing and Fortis                                       become the first Turkish     activities in Turkey.
                               equipment,      transport
  Leasing     then    merged                                   leasing company to open
                               vehicles, computers and                                    • Yatırım            Leasing
  under the umbrella of                                        offices overseas.
                               software, cranes and                                         provides financing for
  BNP      Paribas   Finansal
                               construction machinery,       • Business premises, real      capital such as medical
  Kiralama A.Ş. in 2011.
                               power     stations     and      estate, medical and office   and           construction
• BNP leases medical and       communication          and      equipment, construction,     equipment, press and
  data             processing  security systems.               textile and manufacturing    packaging,      appliances
  equipment,           energy                                  machinery can be leased      for metals and textile
  facilities,       transport                                  from Garanti Leasing.        sectors.
  vehicles,      construction
                                                             • Garanti Leasing’s total • The company’s total
  machinery       and     real
                                                               assets in 2014 amounted   assets were TL 97.770
  estate. Its total assets in
                                                               to TL 4.1 million.        million in 2014.
  2014 was TL 2.0 million.

    Source: Company Websites

     Investment Support and Promotion Agency of Turkey                                                                                              43
Insurance and                         Consumer
                                                                                                 Banking                   Leasing   Factoring
                                                                                                              Pension                            Financing

The assets in the factoring sector in Turkey have been increasing
significantly, reaching TL 26.4 billion in 2014.

     Total Asset Development of the Factoring                             Factoring Sector Selected Financial Indicators,
     Sector in Turkey, 2008-2014                                          2011-2014

                  27                       CAGR                    26,4   TL Billion    2011   2012               2013                 2014
                                           23%
                  22                                                      Receivables   14.2   16.3               20.1                 24.7

                  17                                                      NPLs (%)      4%     5%                 4.9%                 4.5%
     TL Billion

                                                                          Reserves      0.4    0.7                0.8                  0.9
                  12
                       7,8                                                Banks         0.5    0.7                0.6                  0.4
                   7
                                                                          Credit        11.5   12.8               15.5                 18.4
                   2
                                                                          SE Equity     3.4    3.9                4.0                  4.4

                  -3

 • In Turkey, factoring was introduced in 1988 to support manufacturers’ export activities. One of the major advantages
   of factoring is its ability to provide companies with immediate cash flow for their accounts receivable.
 • The total assets in factoring sector reached TL 26.4 billion in 2014, which accounts for a 21% increase compared to the
   previous year.
 • It is also observed that between 2008 and 2014 total assets grew at a staggering CAGR of 23%.
 • Receivables in the sector grew by 74% compared to 2011 and non-performing loans decreased from 5% in 2012 to
   4.5% in 2014.

                   Investment Support and Promotion Agency of Turkey                                                                                         44
                                                                                                                Source: CBRT
Insurance and                         Consumer
                                                                                                                Banking                   Leasing   Factoring
                                                                                                                             Pension                            Financing

Factoring revenues increased by 35% in 2014 demonstrating a vast
potential in the sector.

         Factoring Revenues and Net Profit, 2008-2014                                  • The revenue and net profit of the factoring sector
                                                                                         have been increasing since 2009.

                3,5                                        3,3      0,7
                                                                                       • Compared to 2009, factoring revenues increased
                 3                                                  0,6                  41% reaching TL 3,270 million in 2014.
                2,5                                                 0,5
   TL billion

                                                                          TL billion
                 2                                                  0,4                • The net profits in factoring reached TL 624 million
                       1,8
                                                                                         in 2014, an increase of 25% compared to the
                1,5                                                 0,3                  previous year.
                 1                                                  0,2

                0,5                                                 0,1

                 0                                                  0,0

                       Factoring Revenues         Net Profit (RHS)

        Source: BRSA

                Investment Support and Promotion Agency of Turkey                                                                                                           45
Insurance and                         Consumer
                                                                                          Banking                   Leasing   Factoring
                                                                                                       Pension                            Financing

The total numbers of clients and contracts have been increasing in the
factoring sector demonstrating its high service potential.

   Factoring Sector Operational Figures

                         2009                  2010          2011                2012                               2013

   Number of
                         26                    28            25                  62                                 319
   Branches
   Number of
                         116                   175           218                 185                                --
   Agencies
   Number of
                         2,959                 3,557         3,819               4,186                              4,650
   Personnel
   Number of
                         40,997                57,094        66,468              67,054                             --
   Clients
   Number of
                         65,952                89,516        91,029              84,769                             --
   Contracts
   Source: BRSA

   • The table above provides some of the most crucial operational figures of the factoring sector. The sector
     continued its growth between 2009 and 2013 in almost every operational activity.
   • For example, the number of branches in the factoring sector increased from 26 in 2009 to 319 in 2013. This
     also resulted in the increase of highly skilled personnel in this field reaching a total of 4,650, which is a 57%
     increase compared to 2009.

        Investment Support and Promotion Agency of Turkey                                                                                             46
Insurance and                         Consumer
                                                                                          Banking                   Leasing   Factoring
                                                                                                       Pension                            Financing

Factoring Sector:
Selected Players

          Garanti Factoring                         YapıKredi Factoring                        TEB Factoring
   • Garanti       Factoring    was          • YapıKredi       Factoring    was    • TEB Factoring was established in
     established in 1990 in order to           established in 1999.                  Turkey in 1997.
     provide factoring services to
                                             • The company provides services to    • The company provides factoring
     industrial   and      commercial
                                               commercial companies and more         services       domestically and
     companies.
                                               than 90% of its customer base is      internationally.
   • Garanti Factoring open edits              small     and    medium     size
                                                                                   • Since 1998, TEB Factoring is a
     shares to the public in 1993              enterprises.
                                                                                     member of the Factors Chain
     and is traded on Borsa Istanbul.
                                             • YapıKredi Factoring is an active      International.
   • The company currently has 21              member of both the Factoring
                                                                                   • The total assets of TEB Factoring
     branches in 14 cities of Turkey.          Association and Factors Chain
                                                                                     in 2014 amounted to TL 1,355
                                               International (FCI).
   • The total assets of the company                                                 million.
     were TL 2,989 million in 2014.          • In 2014, the total assets of
                                               YapıKredi Factoring were TL 2,813
                                               million.

        Source: Company Websites

       Investment Support and Promotion Agency of Turkey                                                                                              47
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