THE FUTURE OF WORK: HOW LOGMEIN IS NAVIGATING THE CHANGING LANDSCAPE - BILL WAGNER, PRESIDENT & CEO - TELEDIRECTIONS
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The Future of Work:
How LogMeIn is navigating the changing landscape
B I L L WA G N E R , P R E S I D E N T & C E O
© 2020, LogMeIn, Inc. 0
3,500+ 190
EMPLOYEES COUNTRIES
tens of
1.3B+ millions
ANNUAL
REVENUE OF ACTIVE
DAILY USERS
Since 2003, we’ve helped
millions of people
and businesses do their best
w o r k f ro m a ny w h e r e . billions
top OF ANNUAL
GLOBAL SAAS CONNECTIONS
COMPANY POWERED
ANNUALLY
© 2020, LogMeIn, Inc. 1
Our Mission:
To unlock the power of the modern workforce
© 2020, LogMeIn, Inc. 2
&
Partners since 2014
Department of Transportation
Department of Health
Department of State
Department of Justice
Department of Economic Development
© 2020, LogMeIn, Inc. 3
The onset of COVID-19 and Remote Work
240% 14.7% $80B
Increase in Remote Working U.S Unemployment Rate Lost Restaurant Revenue
last 2 weeks of March* April ‘20 March & April*
*According to Netskope user dispersion measure *According to National Restaurant Association
© 2020, LogMeIn, Inc. 4
Where was LogMeIn in March 2020?
Our employees Remote workers Technology Market leadership
~4,000 spread across 20 only represented 7% of infrastructure in Remote Support, Remote
different offices LogMeIn’s workforce pre- in place to support a work- Access, Password
COVID from-anywhere approach for Management and Unified
all employees Communication and
Collaboration
© 2020, LogMeIn, Inc. 5
LogMeIn’s COVID-19 Journey
Act Assess Transform
(March-May) (June-July) (August-Present)
E M P L O Y E E H E A LT H & S A F E T Y CUSTOMER NEEDS S T R AT E G I C I M P L I C AT I O N S
© 2020, LogMeIn, Inc. 6
Act Emergency Remote Work Kits
7,000+ $40+ Million 1.2Million+
1.2 Million+
organizations supported to in products donated software licenses distributed globally,
transition to remote work to help essential organizations all enabling organizations and people to
due to COVID-19 around the globe. embrace flexible work.
"We are using the Emergency Kits to shift 45% of our staff to work from home, so this is a vital “life line” to
keep our organization running and our customers' orders fulfilled for our staff/leaders that are not working in
the same location due to COVID-19."
— Julie London, IT Network Manager, Intricon
“LogMeIn has been a terrific partner during our Pandemic response efforts. Their GoToMeeting,
GoToWebinar and GoToAssist tools have been invaluable to the Washington State Department of Health
as we respond to this Public Health emergency….without these tools it would be extremely difficult to
operate in a remote way. We appreciate all of the support we have received from our LogMeIn partners."
— Callie Goldsby, Deputy Chief Information Officer
“Our success is measured by the people we help in the community, so it’s not just our employees who benefit,
it is also the people to whom we provide workforce services. LogMeIn technologies will enable us to continue to
provide the same great level of workforce services in a virtual environment. We are all greatly appreciative!"
— Michael J Whitener, VP Technology and Compliance, Goodwill Industries of the Southern Piedmont © 2020, LogMeIn, Inc. 7
Act Scale to Meet Customer Demand
Our own business had to adapt and support…
Video Conferencing & Meetings Usage Spikes of up to
10x
3.2 billion minutes of audio traffic in March across our
conferencing products
93% increase in GoToConnect voice calls
LogMeIn Pro/Central & GoToMyPC usage jumped 200%
and 300% respectively
RescueAssist and LogMeIn Rescue seeing 59% and
26% percent week-to-week increases in usage
© 2020, LogMeIn, Inc. 8
Act Employee Health & Safety
March 13
Shifted Global Workforce to 100%
Remote (extended to April of 2021)
© 2020, LogMeIn, Inc. 9Assess June - July
1.2 Million+
900+ 3,392 2,900
IT Buyers surveyed and interviews LMI Employees Surveyed (87.5%) Customers purchased ERWKs
© 2020, LogMeIn, Inc. 10Assess Emerging Trends
Insights from our Future of Work Primary and Secondary Research
Trends Pre CV-19 Future State
Work from Employees desire R.W - 70% would
Our projections suggest >25% of
anywhere prefer a Remote Work option
workforce embraces working from
acceleratesAssess Secular Trends Accelerating
Remote Work Has Always Had A Compelling …and Recent Events Have Accelerated Their
Value Proposition… Appreciation and Adoption…
Significant Cost Savings Drawn from Remote Work
• $11,000 annual savings for each employee allowed
to work at home for half the time(1)
• $4.5 trillion in savings per year by 2030 as a direct 80% 74%
result of remote working(2) Of employees want Of companies plan
to work from to permanently
• 65% of businesses say flexible workspace helps home;1 out of 3 shift to more
reduce CapEx/OpEx(2) would take pay remote work post
cut(5) COVID-19(5)
Increased Employee Well-Being and Productivity
• Remote employees are 13% more productive(3)
• Remote workers take less sick days and retain at a
50% higher rate(3)
• 77% of global businesses are using flexible ~30% 52%
workspace policies to attract and retain top talent(2) CFOs will offer
of workforce will be
permanent
remote multiple
Heightened Focus on Sustainability / ESG remote working
days a week by the
options to their
end of 2021(5)
• Sustainability is the fastest growing cause for employees(6)
shareholders
• 54 million tons of greenhouse gas could be
eliminated if remote capable jobs would remote
50% of the time(4)
1. Global Workplace Analytics, Latest Work-At-Home/Telecommuting/Mobile Work/Remote Work Statistics, March 2020. 2. Regus, IWG Global Workplace Survey, March 2019 3. Stanford, Why
Working from Home Is a “Future-Looking Technology”, June 2017. 4. The Ladders, 3 Ways Remote Work Can Save the Environment, February 2020. 5. Global Workplace Analytics, WaveForm March © 2020, LogMeIn, Inc. 12
2020 survey. 6. PwC US CFO Pulse Survey, June 2019.Assess We Asked LogMeIn Employees
How would you like to work in a post-COVID world?
No remote Remote-allowed Hybrid-remote Remote biased All-remote
5% 30% 37% 21% 7%
No – In office 5 Days No – but WFH Yes – but utilize Yes – and rarely Already 100%
a week 1-2 days a week office occasionally be in an LMI Remote
office
© 2020, LogMeIn, Inc. 13Transform
© 2020, LogMeIn, Inc. 14Transform The Future of LogMeIn
No remote Remote-allowed Hybrid-remote Remote-centric All-remote
Where we Where we
were are going
(Pre-COVID) (Post-COVID)
© 2020, LogMeIn, Inc. 15Transform A remote-centric workplace
All offices will be Few, if any There will be Team needs for Employees will
impacted – employees will additional face-to-face have more
closed, reduced have assigned support for collaboration will flexibility to
or reconfigured desks home offices be supported relocate
© 2020, LogMeIn, Inc. 16Transform Framework for Remote-Centric Work
Considerations
Legal* Practical Sustainable
Decision Makers for Legal considerations: Decision Makers: Direct Manager in consultation with
Department Leader Decision Maker: Direct Manager
Legal, Finance, HR
• Legal Entity • Team and Business Strategy • Mutual Agreement
• Legal Work Authorization • Nature of Role/ Work of Work Arrangement Align
• Tax Establishment • Proximity to Team Members, Clients, with Evolving Business
• Tax Liability Partners, Office Needs
• Compensation & Benefits • Time Zones • Ability to Meet Performance
• Labor Law • Availability During Scheduled Work Hours Expectations and Business
• Expense Budget Implications Goals
• Compliance with Technology and
Security Policies
*Must be met prior to evaluating Practical or Sustainable considerations
© 2020, LogMeIn, Inc. 17Transform How to support employees
One-time Allowance Collaboration Pool
A one-time allowance for every, existing and new A yearly fund, separate from T&E budget, that will
employee, to support their home office support face-to-face collaboration (post-Covid)
equipment. for both full and non remote employees in their
region.
Desk and Desk Chair Whiteboards Monitor Project Team Team
Collaboration + Celebration Building
Offsites
Changing Operating Mechanics (Comms, Meetings, etc.)
© 2020, LogMeIn, Inc. 18Our Mission: remote
>
To unlock the power of the modern workforce
© 2020, LogMeIn, Inc. 19T h e wo r k ( p l a c e ) re vo l u t i o n …
The future of work has arrived
Employee and customer expectations are geo- and format-
76% of Global professionals want to continue working
from home post COVID-19 1
agnostic
Connect your colleagues Meet the demand of Empower IT and the Secure the identities of a
and customers so they digital-first customer helpdesk to support work-from-anywhere
can do their best work service and engagement customers and employees workforce
The office has been Live chat. Chatbots. Access across all It’s time to shift from
reimagined and so have your Self-help. Guided support. devices. Support perimeter-based to
communication & All expected. across time zones. people-based security
collaboration requirements
77% 63% 74% 80%
of remote workers reported higher of Millennials start of CFOs plan to move
productivity levels when working from their customer service 5% of workforce of all data breaches
home 2 interactions online 3 to permanent remote work are caused
post-CV-19; 50% plan by passwords 5
to make more
than 10% remote 4
© 2020, LogMeIn, Inc. 20… r e q u i r e s r e vo l u t i o n a r y s o l u t i o n s
Connect & Engage Support employees Secure an
collaborate from customers from and customers from anywhere
anywhere anywhere anywhere workforce
Re-imagine how you Support, access, and
Empower teams of all sizes engage and support Secure your employees’
manage
to communicate & collaborate your digital-first identity, access, data,
all devices for work-from-
from anywhere, on any device customers and passwords
anywhere customers and
& employees wherever they work
employees
The Critical Criteria...
A modern, super-simple As easy to deploy Security and control
user experience as they are to use that IT demands
© 2020, LogMeIn, Inc. 21… r e q u i r e s r e vo l u t i o n a r y s o l u t i o n s
Connect & Engage Support employees Secure an
collaborate from customers from and customers from anywhere
anywhere anywhere anywhere workforce
20B 94M 55K+ 500M+ 1B 20M+
audio meetings customers annual connections customer users worldwide
minutes a year worldwide for IT Managers interactions rely on LastPass
A modern, super-simple As easy to deploy Security and control
user experience as they are to use that IT demands
© 2020, LogMeIn, Inc. 22The Future of Work: Trends
Flexible Working Diversity in hiring Sustainability
© 2020, LogMeIn, Inc. 23Remote Work beyond meetings
Rapid acceleration of innovation
The Future of Work: Sector disruption
Implications
Business continuity planning
Real Estate & Facility Considerations
Infrastructure tradeoffs
© 2020, LogMeIn, Inc. 24Thank You
© 2020, LogMeIn, Inc. 25You can also read
