The leading provider of sustainable and technology driven Total Facilities Management services in United Arab Emirates
←
→
Page content transcription
If your browser does not render page correctly, please read the page content below
The leading provider of sustainable and technology driven Total Facilities Management services in United Arab Emirates FARNEK.COM TECHNOLOGY & SUSTAINABILITY DRIVEN FM COMPANY
Who we are
The leading provider of
sustainable and technology
driven Total Facilities
Management services in the
United Arab Emirates
Modern buildings are highly technical,
operating with next generation property
management systems (PMS). To deliver
optimal performance, our business strategy
is to become early adopters of technological
innovation, providing the best facilities
management solution to our clients
2 800-FARNEK (327635)
PAGE CONTENTS
4 Our company 14 Our services
6 CEO statement 16 Sustainability
8 The history 18 Our Portfolio Snapshot
10 Why Farnek? 22 Hitches & Glitches
12 Where we are now 24 Our people
farnek.com 3
Our Company
OUR VISION
To become the ultimate provider of sustainable and
technology-driven Facilities Management services
throughout the UAE.
We provide total sustainable facilities OUR MISSION
management services to a variety of
To deliver excellence in Facilities Management services
industries and businesses across the UAE.
focusing on sustainable best practice while being led by
innovative technology, which satisfies the needs and
Farnek is the leading provider of sustainable and exceeds the expectations of our customers, business
technology driven Facilities Management Company in partners, and other stakeholders.
the United Arab Emirates. Established in the UAE since
1980, Farnek Services LLC is a Swiss owned independent
facilities management company. With a skilled workforce OUR PORTFOLIO
of 8,000+ employees, Farnek delivers professional
Facilities Management services across several sectors
including; Aviation, Hospitality, Banking, Retail, Shopping
Malls, Telecom, Residential, Commercial, Infrastructure,
Government, Education, Leisure, and Entertainment. TOTAL FACILITIES SUSTAINABILITY HOME & PROPERTY
MANAGEMENT MANAGEMENT MAINTENANCE
4 800-FARNEK (327635)
OUR VALUES
EXCELLENCE INTEGRITY
Stakeholders satisfaction is our We carry out our business with
ultimate goal honesty and consistency
INNOVATION RESPECT
Our approach in creating sustainable We treat all people with respect and
value for our stakeholders dignity. We do our best to save water
and electricity on a personal and
professional basis
TEAM WORK LEARNING
We are one team with one mission and We never stop learning
one vision
farnek.com 5
CEO Statement
MARKUS OBERLIN
WE ALWAYS TRY TO GIVE
MORE VALUE TO OUR CUSTOMERS
BY PROVIDING SUSTAINABLE
AND INNOVATIVE
FM SOLUTIONS
Since its establishment in 1980, Farnek has grown exponentially and “Receiving the Technology
developed into one of the UAE’s foremost Facilities Management
Implementation of the
companies, a market leader in smart FM technology and sustainability.
Year award was a defining
Our highly skilled workforce has grown to over 8,000+ employees and we moment not only for me
have now opened new offices in the Northern Emirates, supplementing and the senior management
our existing offices in Abu Dhabi and Dubai. We are also investing over
AED 150 million into a new state-of-the-art staff accommodation center
team but for all of our staff.”
in Dubai Investments Park, which will house more than 8,000 employees.
Currently, we deliver professional FM services on behalf of blue chip
organizations such as Dubai Airport, DU, Etihad Airways, and Emaar’s
Dubai Mall.
One of our most significant achievements remains our successful bid in
2010, to provide MEP FM services to the world’s tallest building, The Burj
Khalifa, which we still retain today.
So, it is with an air of confidence and positive anticipation, that we look
forward to Expo 2020 and beyond as FM enters a new era in the UAE.
Markus Oberlin
CEO
6 800-FARNEK (327635)
farnek.com 7
The History
YEARS OF MAKING HISTORY TOGETHER
1980 2002 2005 2006 2007
FADEL & NICK WON THE EMIRATES MARKUS OBERLIN REBRANDED TO LAUNCHED
ESTABLISHED DNATA CONTRACT APPOINTED AS FARNEK AVIREAL MAINTENANCE
FARNEK IN UAE GENERAL MANAGER SERVICES
• First contract was Deira • Joined from Avireal, • Farnek launched
Tower offering Cleaning • Switzerland maintenance services to
& Security services • SHARES: its portfolio
• Head office located in • 51% Al Nabooda • Emirates Energy award
Deira • 49% Avireal for producing the Middle
• 45 staff • 700 staff East’s first hotel energy-
consumption benchmark
survey
2019 2018 2017
WON DUBAI AIRPORT WON DUBAI MALL WON MUSANADA
CONTRACT CONTRACT CONTRACT
• 1st in Middle East to achieve internationally • Won Middle East Cleaning, Hygiene & • Won Rak Bank & Meydan Sobha D1
recognised green cleaning standard Facilities Awards 2018 for Best Use of • Won Technology Implementation
(CIMS-GB) Innovation in a Facility FM award 2017 & 2nd in Overall
• Won Sustainability Initiative of the Year’ at FM • Won Sustainability Initiative of the Year’ at FM company & Sustainability
award 2019 Middle East industry awards Initiative
• Procurement manager of the year & Best client • 1st in the Middle East to achieve ISO 41001
contractor relationship in Middle East industry international FM quality standard
awards in 2019 • Opens Fujairah contact centre with focus on
• Won TFM services for World greatest Emiratisation
Event in Dubai 2020 • Burj Khalifa contract retain
• AED 150 million state-of-the-art staff
accommodation
8 800-FARNEK (327635)
2008 2009 2010 2011 2012
PARTNERSHIP WITH WON BURJ KHALIFA PARTNERSHIP WON NAKHEEL REBRANDED TO
GREEN GLOBE JOINT VENTURE WITH MYCLIMATE & CONTRACT FARNEK
WITH CBFA WON ETIHAD AIRWAYS
Farnek has a partnership agreement with
myclimate foundation; a Swiss non-profit
organization which assists individuals and
companies reduce their carbon emissions and
• Green FM Company of the
Farnek is the accredited Auditor • Won Burj Khalifa provide them carbon off-setting solutions. year
for Green Globe in the Middle contract • Lukas Eigenmann • Won Ubora • Farnek became an
East & Africa. Green Globe is the
premier worldwide certification • Won First Gulf appointed as COO contract independent company
and performance improvement
program, tailored specifically for Properties contract • Head Office transferred • Won Movenpick Contract
the hospitality industry. to Al Quoz • Bought brand new building
• Farnek Abu Dhabi opens
2016 2015 2014 2013
WON DUBAI PARKS WON CITYWALK
& RESORTS CONTRACT CONTRACT
GREEN FM COMPANY & ACQUIRED
• Won IMG Worlds of Adventure • Won Dubai Airports T2 SUSTAINABILITY HITCHES & GLITCHES
contract contract INITIATIVE OF THE YEAR HOME MAINTENANCE
• Acquired Smashing! Cleaning
company • Won City Walk contract
• Won The Dubai Mall
• Over 4,000+ Staff
contract (CBFA)
• Won Mashreq contract
• Won Central Park contract
• Won contract
• Won United Arab Bank
• Overall FM Company, • Opened in-house
contract
Green FM company, training center
• Burj Al Arab became
Sustainability Initiative, • 2500+ staff
Green Globe certified
Cleaning Company & • FM award 2013 Finalist
through us
CSR Company 2015
• Partnership with
Urbanise is a cloud software used to • Green-FM Company of
expand and enhance the range and
quality of services provided to buildings
the Year
and communities making the cities we
live and work in smarter. Thousands of
services are delivered faster and more
efficiently with the Urbanise Platform.
farnek.com 9
Why Farnek?
WE ARE INNOVATIVE, SUSTAINABLE AND
WE LOVE WHAT WE DO
Multiple award winning company Won Procurement
manager of the year & Best client contractor relationship in
Middle East industry awards in 2019, Sustainability Initiative of
the Year’ at Middle East industry awards 2019 & 2019, Technology
Implementation of the year 2017, 2nd in Sustainability Initiative
of the year 2017, 2nd in FM company of the year 2017, Total FM
Company of the year 2015, Cleaning Company of the year 2015,
Green FM Company of the year 2014 and 2015, CSR Company
of the year 2015, Sustainability Initiative of the year 2014 and
more, Best Employer brand 2016.
Compliance and Quality ISO Certified – 9001, 14001,
18295, OHSAS 18001, 55001, EFQM Member (European Quality
Standard), Sustainability – only representative of Green Globe
and myclimate in UAE; Energy Auditor, RSB Dubai, NICEIC
Member, IPAF – International Powered Access Federation,
IAQA – Indoor Air Quality Association, NADCA and PASMA.
10 800-FARNEK (327635)IN-HOUSE TRAINING CENTRES
Our cleaning centre comes complete with a fully fitted elevator, bathroom, kitchen, office space,
lobby, staircase, glass partitions and a medical area. The walls and the floor are partially covered
in a variety of materials such as carpet, rubber, linoleum, slate, marble, wood and ceramic tiles.
Our MEP center is equipped with a variety of typical assets including split unit a/c’s, distribution
boards, pumps and associated systems, in order to maintain our best practices and identify new
approaches to generating efficiencies.
INNOVATIVE 40+ YEARS OF 8,000+
FM SOLUTIONS EXPERTISE IN UAE EMPLOYEES
ENERGY 24/7 SUSTAINABILITY
MANAGEMENT HELPDESK & SMART TECHNOLOGY
WE OPERATE 24 HOURS A DAY, SEVEN DAYS A WEEK
AND 365 DAYS A YEAR
farnek.com 11Where we are now
Considerable investment in staff accommodation, employee development, and
operational systems ensures that every one of our employees becomes an ambassador
of our future business success.
280
3,000+
customers
OWNED
8,000+ EMPLOYEES
VEHICLES ACROSS 33 NATIONALITIES
5 OFFICES
15 SITE
OFFICES BIOGAS INITIATIVE
in NEPAL
12 800-FARNEK (327635)ZERO EMISSION
100% ELECTRIC CAR
60+
VEHICLES
Reduce or offset
Carbon Footprint by
5%
25%
of Farnek uniforms are made of
recycled plastic bottles
farnek.com 13Our Services
Our 40+ years of success in the UAE has only been enhanced by winning top
FM contracts, confirming our market position as the leading independent total
facilities management companies in the UAE
TOTAL FACILITIES SUSTAINABILITY HOME & PROPERTY
MANAGEMENT MANAGEMENT MAINTENANCE
HARD SERVICES: HVAC systems Total energy management and Villa and apartment annual
• Electrical systems maintenance conservation • Full energy audits • maintenance contracts • Handyman
• Building management systems Application of latest energy saving services • Air conditioning services •
(BMS) • Computer aided facilities techniques and technologies to new Plumbing and electrical services • Villa
management (CAFM) • Handyman designs • Energy benchmarking with & apartment cleaning • Gardening
Services • Plumbing and drainage own internet based tools • CO2 - • Pest control • Swimming pool
systems • Air conditioning systems Carbon footprint calculations and maintenance and cleaning • Smart
• Building maintenance services • consultancy • Waste management home, Wi-fi and lifestyle products •
LV systems (CCTV, access control consultancy • Green globe certification Business and office services • Kitchen
and barriers) • Interior fit out and • Hotel optimizer • FM consultancy • exhaust cleaning • Ecological unit
refurbishment • Remote monitoring Sustainable products carbon neutral cleaning • Mist/smoke filter cleaning
systems • Asset management • cleaning, Lighting, water saving • Laundry duct cleaning • Garbage
External facade and window cleaning solutions, Solar technology, Waste chute cleaning • Drain-line jetting •
• Water tank cleaning and disinfection solutions and Solar jars Sewage tank cleaning • Grease trap
• Fire safety management • Health cleaning • Storm drain cleaning • CCTV
and safety systems • I-Auditing • drain-line surveys • Duct leakage
Fire alarm and fire fighting system • testing • Thermal imaging surveys •
Generators maintenance Floor polishing • Marble restoration
• Glass scratch removal • Stainless
SOFT SERVICES: Security services steel polishing • External building
• General administration • Staffing and windows cleaning • Water tank
services • Pest control • Manned cleaning • Pipeline disinfection • Water
guarding • Hospitality management sampling and testing • Water tank
• Concierge and reception services • repair • Concrete crack repair • HVAC
Office boys and girls • Porters • 24/7 system cleaning • Mold inspection
helpdesk • Integrated management and remediation • Indoor air quality
systems (HSEQ) • Swimming pool testing • Data center cleaning • Post-
maintenance • Gardening and construction cleaning • Post-fire
landscaping • Hygiene services • restoration and smoke remediation
Internal and external cleaning (BICSc • Car park cleaning • Beach cleaning
accredited) • Cleaning • External • Property condition surveys •
facade and window cleaning • Marble Housekeeping
and ceramic crystallization •
Life guards
14 800-FARNEK (327635)farnek.com 15
Sustainability
Management
In all our activities, Farnek cares about the environment
and provides our customers with the latest technologies
and know-how available to utilize sustainable practices,
reduce energy consumption and save costs.
Our mission is to plan, source, deliver and manage energy,
water and environmental solutions; aspiring to realize
measurable value to our clients through innovative and
Farnek’s sustainability progressive expertise.
strategy encompasses all
Total energy management and conservation, full
areas of energy saving,
energy audits ESCO standards, application of latest
carbon reduction and energy saving techniques and technologies, energy
offset, waste consultancy benchmarking with our own Internet based tools, carbon
and local and international footprint consultancy and sustainable products – carbon
standards for developers, neutral cleaning, lighting, water saving solutions, solar
technology, waste solutions, solar jars etc., are some of
building owners and
our sustainability solutions.
operators.
Farnek is a fully-accredited ESCO
under RSB, the Regulatory and
Supervisory Bureau for Electricity
and Water Sector; Supreme Council
of Energy and can provide total
energy management and energy
engineering solutions.
C02 Neutral cleaning is a cleaning system that assesses
OUR SUSTAINABILITY SERVICES: the carbon emissions and impact of each element of the
Green FM consulting • Energy cleaning process in order to establish an accurate carbon
efficiency solutions • Environment and footprint. Understanding the carbon footprint will not
waste management • Clean energy only help to reduce the consumption of energy and water
solutions • Sustainable advisory and materials and generate savings but also creates an
image of innovation in sustainability in your facilities by
using best practices. This is the first of its kind in the FM
world.
16 800-FARNEK (327635)SUSTAINABILITY
IS PART OF OUR DNA
Farnek is the accredited Farnek’s Hotel Farnek’s award-
Auditor for Green optimizer, a web-base winning environmental
Globe in the Middle platform provides mall benchmarking
East and Africa. Green Benchmarking with programme gives malls
Globe is the premier hotels in the region. of all sizes a platform to
worldwide certification It is a simple to use evaluate and measure
and performance platform which provides their energy, water and
improvement program, genuine performance on waste performance
tailored specifically for modules like energy and against similar
the hospitality industry. water, CO2e, waste. properties.
farnek.com 17Our Portfolio Snapshot
AVIATION RETAIL & MIXED USE
Contract: Terminal 1, 2, Concourse-D,
Cargo village & DWC
Services: Cleaning, Janitorial, Technical &
Skilled Manpower
Duration: 5 Years Contract: Burj Khalifa
Commencement: 2019 - 2025 Services: MEP and Managing Agent
Value: AED 45-50M p.a. Duration: 3 + 2Years
Commencement: Oct 2017
Value: AED 20-25M p.a.
BANKING
UBora Tower
Contract: Offices & Branches
Services: MEP Contract: UBora Tower
Duration: 5 Years Services: MEP, Cleaning & Security
Commencement: Jan 2020 Duration: 1 Years
Value: AED 4-5M p.a. Commencement: Feb 2019
Value: AED 4-5M p.a.
Contract: Head Office & Branches
Services: Cleaning and Managing Agent
Duration: 2 Years
Commencement: Jan 2018
DEYAAR & ARADY INVESTMENTS
Value: AED 5-6M p.a.
Contract: Central Park
Services: Security, Lifeguard & Concierge Service
Duration: 3 Years
Commencement: Dec 2018
Value: AED 2-3M p.a.
Contract: UAE wide offices and branches
Services: MEP, Cleaning and Managing Agent
Duration: 4Years, renewed for another 3
yearsCommencement: Jan 2018
Value: AED 4-5M p.a.
18 800-FARNEK (327635)LEISURE TELECOM
& ENTERTAINMENT
DU
Contract: UAE wide offices and branches
Yas Marina Circuit
Services: Cleaning, Office Boys, Lifeguard, Churn
Contract: Yas Marina Circuit
Managing Agents
Services: Cleaning Services
Duration: 3 Years, renewed for another 3 years
· Landscaping Services
Commencement: Jan 2014
· Pest Control Services
Value: AED 7-8M p.a.
· Specialized Services
Duration: 5 Years
Commencement: 01/12/18
Value: AED 23-24M p.a.
RETAIL
The Dubai Fountain EMAAR PROPERTIES
Contract: The Dubai Fountain Contract: The Dubai Mall
Services: MEP, Cleaning and Special Services Services: Cleaning
Duration: 3 Years Duration: 3 Years, renewed for another 3 years
Commencement: Jan 2019 Commencement: Apr 2014
Value: AED 5-6M p.a. Value: AED 45-50M p.a.
GOVERNMENT
MUSANADA
Contract: Government Buildings, Schools and Mosques
Services: MEP and Managing Agent
Duration: 5 Years
Commencement: Apr 2017
Value: AED 20-25M p.a.
farnek.com 19Security
Services
WHAT WE CAN OFFER
We work closely with you and your teams to understand your immediate security needs including threats and
challenges, as well as help you look to the future. We design state-of-the-art security infrastructure supported by
highly qualified security personnel to ensure the long-term sustainability of your company.
CERTIFIED & TRAINED
SECURITY GUARDS FROM NSI
Door Supervision First Aid Officers
Manned Guarding Retail Security
Close Protection Residential Security Teams
Event Security Key Holder Service
Event Steward Facilities Security Guard Services
For more in-depth information on each of our services and more, please call us at +971 (02) 559 5517.
20 800-FARNEK (327635) farnek.com 20“We believe that a professional, regulated private
“
security industry has the potential to become a
valuable member of the country, helping to reduce
crime, disorder and the fear of crimeHitches
& Glitches
Home Maintenance OUR SERVICES
& Specialized Cleaning Experts
Hitches & Glitches became part of the Farnek Group Providing annual maintenance contracts and handyman
of companies in 2014 and it is one of the largest services we also offer cleaning, gardening, plumbing,
independent home and small business maintenance electrical, home security and maid services.
companies in the UAE. Built on reliability, quality
workmanship and value-for-money, the company • Villa and Apartment annual maintenance contracts
began operations 15 years ago with one vehicle and five • Handyman services
technicians. Today, it operates over 75 vehicles, employs • Air Conditioning Services
more than 265 highly trained professionals and serves • Plumbing and Electrical Services
over 10,000 customers across the country. • Villa and Apartment cleaning
• Gardening
Call 800 42634 for professional and experienced • Pest Control
electricians, plumbers, cleaners, gardeners and • Swimming Pool Maintenance and Cleaning
handyman. Introducing our growing range of smart • Smart Home, Wifi and Lifestyle Products
home and lifestyle products - wifi installations, remote • Business and Office Services
monitoring sensors, security and home gadgets and • Specialized Cleaning Services
much more.
22 800-FARNEK (327635)SPECIALIST SERVICES
H&G’s specialist cleaning services include air duct cleaning, indoor air quality testing,
kitchen exhaust, water tank cleaning, pipeline disinfection and other specialist services
like- data centre cleaning, drain line cleaning and post-construction cleaning. In total H&G
specialized cleaning department offers over 32 different types of services, many of which
have a distinct focus on improving the indoor environment for the residential, commercial
and industrial sectors.
The technicians at H&G are all highly trained, suitably qualified and are conversant with
the relevant local authority certifications and comply with global industry associations
and international quality, health, safety and environmental standards, providing synergy
with the technical abilities of our existing workforce.
H&G’s local certifications include Dubai Municipality,
Dubai Police, RTA, Emirates Health Services and
Trakhees/EHS. It is also internationally certified
for HVAC system cleaning and mold remediation by
NADCA to ACR 2013 standards and follows NFPA,
ASHRAE standards for installation, inspection and
remediation.
farnek.com 23Download the first Uber style
Home Maintenance Service App
Download H&G app today
or Call 800 42634 hitchesglitches.com
24Our People
WE CARE
As part of our vision, mission and values, Farnek
is dedicated to ensuring that the welfare and
well-being of our people is provided for. Given
that we are in the service industry this means
In-house training centre, Career centre, Happiness
that our people come first.
society, Annual staff events, Sportsfest,
Employee engagement events, Go Green
Our staff enjoy a variety of recreational facilities
employee campaigns, Staff accommodation
including a fitness room, time-out rooms,
which includes Gym, Table Tennis, Football,
internet access as well as space and availability
Badminton, Cricket, Internet room, Recognitions
to enjoy a wide variety of organised team sports
and more.
and social gatherings and events.
25 farnek.com 25Taking care of our people
is a top priority
26 800-FARNEK (327635) farnek.com 26We are your
FM Service Partner
of choice.
Contact us now
farnek.com 27CONTACT US
800 FARNEK (327635)
info@farnek.com
www.farnek.com
DUBAI
Tel: +971 (04) 382 4400
P.0. Box: 5423 Dubai, UAE
Farnek Building, Floor 3, Al Quoz 4,
ABU DHABI
Tel: +971 (02) 559 5517
P.0. Box: 62291 Abu Dhabi, UAE
Mazyad Mall, Office Tower 2
Unit 1003, Mohammed Bin Zayed CityYou can also read
