TOGETHERpage 10 IN IT - SUMMER/FALL 2021 - Hitachi Construction
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A HITACHI CONSTRUCTION & MINING PRODUCTS PUBLICATION
IN IT
SUMMER/FALL 2021
TOGETHER page 10
on the inside
Whether customers have owned or operated Hitachi
equipment for a few years or a few decades, they experience
the same efficiency, reliability and durability on all types
of jobs.
In this issue of BREAKOUT, you’ll read about why Lakeside
Builders recently added Hitachi excavators to its fleet to
take on the most challenging jobs. You will also read
about why Page and Associates, a family-owned utility
contracting company, has continued to rely on Hitachi
equipment throughout the years.
Hitachi is pleased to offer its new ZX Secure™ service plan,
which makes construction excavator maintenance even
easier for Hitachi owners. Find out more about this new
offering and the benefits on page 8.
We hope to see you at MINExpo® 2021 in September.
Be sure to come by booth #8525 (Central Hall) and hear
from product experts about how Hitachi’s reliable solutions
– the EX-7 Series mining excavators, haul trucks, technology
and more – can help reduce overall costs and optimize
your mining operation.
Thank you for your continued support of Hitachi.
Dan Fitzpatrick
Director, Sales, Hitachi Division
Have an article idea or address change for BREAKOUT?
Contact Kristin Stires at kstires@mindfirecomm.com or
855.646.3347.
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cab
from the
“
Hitachis are smooth with nice
creature-comforts for the operator.
They’re comfortable to run and
that’s important, especially when
you’re in one most of the day.”
RON NOULLETTE
Operator
David Stalker Excavating Ltd.
Serviced by Wajax, Nanaimo, British Columbia
message
from japan Up to the Challenge 4
“We aim to contribute to our customers
through helping them overcome their
contents
challenges while working to move towards
a sustainable society.”
8 Maintenance Made
Easier with ZX Secure
Kotaro Hirano
President, Chief Executive
Officer and Director
Hitachi Construction
Machinery Group (HCM)
In It Together
10
14 Built for
Powerful Efficiency
SUMME R/ FALL I SS U E 2 0 2 1 BREA KO UT |3
UP TO THE
CHALLENGE
As one of the fastest growing and
most highly desirable metropolitan
areas in the United States, Charlotte,
North Carolina has seen a major
construction boom in recent years.
One company helping Charlotte
develop is Lakeside Builders, LLC.
4 | HitachiConstruction.com
O wned and operated by Mick El-Massri, Lakeside Builders has grown
with the city since its inception more than 25 years ago. As Charlotte
evolved, so did Lakeside Builders. While the company originally
did everything from start to finish – from site development to
construction and property sales – Lakeside Builders now specializes
in heavy land and site development, turn-key site solutions, sewer
line construction and single-family residential construction.
DIVERSITY IN THE FIELD
With more than 32 years in the real estate development field, El-Massri knows
the ins and outs of the business. Not only did he grow up in the industry, but his
involvement included design, development and construction since his start.
As the son of a Lebanese immigrant, El-Massri understands the importance of
diversity on the jobsite and beyond. This is reflected in Lakeside’s crew, which
includes laborers and operators from different backgrounds and cultures.
“Mick is very attuned to equal and fair treatment for all and equal opportunity for
everyone,” said John Kucera, Lakeside Builders’ business operations manager.
“He absolutely refuses to allow any sort of discrimination or anything that may
be typically associated in any industry. We’ve got a young, female operator
who’s been with us close to two years now and is able to operate every piece of
equipment we have onsite and does a phenomenal job with it, too.”
Kucera believes that this diversity gives Lakeside Builders an edge as it also leads
to open and encouraging communication throughout the jobsite.
“We’re a small company but we’ve got greater diversity I would say than anyone
out there,” Kucera said. “We at Lakeside have benefitted from that because of
what we are and what we have been able to do. It’s really like a family. We may
have differences of opinion and we may challenge each other, but we always
push each other to do our best. At the end of the day, we’re here for one another.”
SUMME R/ FALL I SS U E 2 0 2 1 BREA KO UT |5
OTHERS MAY PASS ON.” CHALLENGE ACCEPTED
For Lakeside Builders, there’s rarely a
project that’s too difficult or unheard of
for the crew to take on. In fact, El-Massri
takes pride in accepting projects that
“IT GIVES US CONFIDENCE TO SAY WE CAN TAKE ON THOSE PROJECTS THAT
others would try to avoid.
“A lot of the projects that people would shy
away from, those are the ones that Mick
gravitates toward,” Kucera said. “If there’s
one thing everybody in the company will tell
you, it’s that he loves a challenge and loves
challenging us to deliver on them. It gives
us confidence to say we can take on those
projects that others may pass on.”
To tackle those challenges, the team at
Lakeside Builders turns to Hitachi – recently
purchasing a ZX85USB-5 and ZX210LC-6.
“Our two Hitachi machines fit the profile
of where the company is headed,” Kucera
said. “They’re specialized machines and
they each do two very different type tasks,
but they’re able to work collectively and
cooperatively very easily. The reception by
the crew has been phenomenal. Our guys
have been more than pleased with the
performance and the power.”
That Hitachi excavator power has proven to
be a gamechanger as the crew at Lakeside
Builders uncovered a large amount of rock
while working to set water and sewer lines in
a new 40-50 home subdivision.
“We’re going through anywhere from three
to 15 feet of solid rock to set these water
and sewer pipes,” Kucera said. “With the
Hitachis, we’re seeing a greater ability to cut
John Kucera
through the rock and move it quicker, better
Business operations and faster – saving time and money. We have a set of rock teeth sitting onsite here, but
manager
Lakeside Builders, LLC we haven’t had to use them yet. The machines are performing phenomenally.”
Kucera also said that the crew is impressed by the Hitachis’ ease of operation,
safety, comfort and maintenance, which came in handy during long days of digging and
moving dirt.
“All of those factors combine to pride in ownership and just an all-around great response
from our crew, which is important to us,” he said.
OPPORTUNITIES FOR GROWTH
When searching for the right machines for jobs, Lakeside Builders relies on its relationship
with James River Equipment to help determine the right product line.
“We do a lot of research on our own, but when push comes to shove, dealers are the
experts, so we rely on them,” Kucera said. “With James River, the relationship has been
very positive – we couldn’t be happier with it at this point. We want to build a long-term
partnership because we have every intent of growing.”
As Charlotte and Lakeside Builders both continue to grow, Kucera and El-Massri know
they have a crew that’s ready and willing to tackle nearly any job out there.
6 | HitachiConstruction.com
“WE’RE GOING TO HAVE ANOTHER CHALLENGE,
ANOTHER OPPORTUNITY.”
“Everybody knows that as soon as
we finish a job, we’re going to be
doing something different next,”
Kucera said. “We’re going to
have another challenge, another
opportunity. We’re going to have the
ability to learn something new and
that’s critical – just keep learning
every day.” ■
Lakeside Builders, LLC is serviced by
James River Equipment, Charlotte,
North Carolina.
WEBWATCH
Check out the video at
HitachiConstruction.com/Lakeside
SUMME R/ FALL I SS U E 2 0 2 1 BREA KO UT |7
MA INTENANC E M A D E EAS I ER WI T H
ZX SECURE
™
With Hitachi’s new ZX Secure™ service plan,
we handle the heavy lifting of maintenance planning –
so you get increased peace of mind and productivity,
all while lowering your overall cost of ownership.
8 | HitachiConstruction.com
H
itachi is all about providing reliable machines, service and support. And the
new ZX Secure service plan takes that reliability to the next level. ZX Secure is ELIGIBLE MODELS
designed to help manage the total cost of ownership for Hitachi construction
excavators ranging from the ZX75US-5 up to the ZX870LC-6.
“The new ZX Secure Service Plan can help lower long-term ownership expenses
and unplanned downtime,” said Mark Wagner, manager, services business, Hitachi
Construction & Mining Division. “The benefit of this program is that your machine
stays efficient and reliable, so it can tackle the demands of jobs day-in and
day-out and can help increase uptime, which impacts customers’ bottom lines.”
This service plan combines several items into a single package to reduce the risk
of unexpected downtime and repair costs.
Reduced-Tail-Swing Excavators
ZX Secure includes: ZX75US-5 up to ZX345USLC-6
• Machine setup pre-delivery inspections
• Base warranties and included assurances
• Extended warranties
• Preventative Maintenance (PM) service plan including:
• Scheduled PM service work and machine inspections performed
at 500-hour intervals by dealer technicians
• Genuine Hitachi PM parts
• Fluid sampling and analysis
• Remote machine monitoring and diagnostics
Utility Excavators
ZX130-6 up to ZX210LC-6
ZX Secure helps customers avoid missed service intervals, so the machine’s
uptime and productivity are further increased. Plus, customers can see a lower
cost of machine ownership and operation over the equipment life cycle.
“Many Hitachi excavators come standard-equipped with Hitachi’s ZXLink™
remote machine monitoring system,” Wagner said. “When ZX Secure is
combined with the power of ZXLink telematics, the dealer can monitor machine
status and coordinate with the customer to schedule maintenance in a timely
manner that is convenient for their operation.”
Your participating dealer knows you and your business, and can work with you
to identify any additional services that work best for you.
Ready to take maintenance planning off your plate? To learn more about ZX Secure, Construction/Production Excavators
contact your local Hitachi dealer or visit HitachiConstruction.com/ZX-Secure. ■ ZX250LC-6 up to ZX870LC-6
SUMME R/ FALL I SS U E 2 0 2 1 BREA KO UT |9
IN IT
Brother-sister duo Bud Page and
Mary Jane Scott have grown Page
and Associates, Inc. into a successful
utility contracting company with
the help of their crew and their Hitachi
dealer and equipment.
10 | HitachiConstruction.comSUMME R/ FALL I SS U E 2 0 2 1 BREA KO UT | 11
G
rowing up around his
parents’ company, Page
Construction, in the North
Carolina Triad area, Bud
Page always knew he
wanted to end up with a
career in dirt work.
“I’ve always known that I wanted
to be in construction,” Bud said.
“I remember sitting in high school,
looking out the window and watching
the man mowing the yard or seeing
construction down the road and
thinking, ‘That’s what I want to do.’”
The construction industry wasn’t
always the plan for Bud’s sister Mary
Jane Scott, however. Although she
spent many summers picking up
nails at her parents’ jobsites, she
moved away from the industry as
she got older. The company currently has around
“Growing up, I definitely did not 10 Hitachi excavators in its fleet
foresee myself in this industry,” including three ZX350LC-6s, a
she said. “I actually went to nursing ZX245USLC-6, a ZX300LC-6 and
school and worked as a nurse, even a few smaller models including a
after I got married. Then my parents’ ZX85USB-5 and ZX35U-5.
business was growing so much, “I always needed more equipment,”
and they were going through some Bud said. “As the years progressed,
hardships, so I came onboard.” we were able to purchase some
In 2007, Bud, Mary Jane and their machines. Hitachi’s fuel economy,
mom transitioned the family business power and product support…it’s all
into Page and Associates, specializing why we chose the brand and continue
in grading and utilities along with to choose it.”
commercial and residential rental
property management. THICK AS THIEVES
Bud and Mary Jane had just
RUNNING AND transitioned the family business
TRUSTING HITACHI into Page and Associates when the
As co-owners of Page and recession hit. Despite the economic
Associates, Bud and Mary Jane work challenges, Bud and Mary Jane’s
together when it comes to making relationship remained solid.
major company decisions. This is “The hardships have definitely brought
especially true for purchasing new my brother and I closer together,”
equipment. Since 2008, Page and Mary Jane said. “We’re thick as
Associates has turned to Hitachi. thieves and there’s nothing that can
“We love Hitachi,” Mary Jane said. break that. We know that if we have
“We know it’s going to withstand the a bad day, tomorrow is going to be
hardships of constantly running day- better. I’m thankful that we’re able to
to-day. We love it because we can work together, happily run a company
trust it. We know that we won’t need together and trust one another.”
to have people constantly coming Their mutual support is also shown
to work on our Hitachis. If they’re through Mary Jane’s co-management
working on them, that means our of the company. As a woman in a
guys aren’t running them and that male-dominated field, she knows
time is money.” Bud has her back.
12 | HitachiConstruction.com“As a female business owner in this For Bud and Mary Jane, positive
industry, I don’t always get the respect relationships – both in the family and
that I would like to have,” Mary Jane with their employees – are key to a
said. “It’s getting better, but there are successful business. Without the
still times I call someone for a piece lasting support of their employees,
of equipment and they’ll call Bud back they both acknowledge that Page and
instead of me. When he gets that Associates wouldn’t be what it
call, he’ll say, ‘I guess you better call is today.
Sis back because I didn’t call you.’ “We couldn’t do anything without
He always says, ‘We’re the boss.’ It’s our employees,” Mary Jane said.
great that he trusts me and knows “We appreciate the loyalty and trust
that I can do what a man can do.” they’ve shown us, even through all
the hardships. They’ve been with us
LOYAL RELATIONSHIPS
through the good, bad and ugly.”
THROUGH AND THROUGH
Bud echoed Mary Jane’s sentiment,
Bud and Mary Jane also appreciate
noting that all employees make a
the positive partnership they have
positive difference for the company.
with their local Hitachi dealer, James
River Equipment. “I always say that each of our
employees don’t have a number;
“The fact that James River respects
they have a name,” he said. “We all
me as a female business owner is
work together every day and we’re
huge,” Mary Jane said.
all human. We have quite a few
“They get products and equipment employees who have been with us
out when they say they are going to. for many years and they’re a big part
If something’s down, they fix it. They of our business. In this industry,
always have done what they said you need a few good people, and we
they were going to do. That’s have them.” ■
why we have such a good
Page and Associates, Inc., is
relationship with them.”
serviced by James River Equipment,
Kernersville, North Carolina.
“WE LOVE HITACHI.
WEBWATCH
WE KNOW IT’S GOING TO Check out the video at
WITHSTAND THE HARDSHIPS HitachiConstruction.com/Page
OF CONSTANTLY RUNNING
DAY-TO-DAY.”
-Mary Jane Scott
SUMME R/ FALL I SS U E 2 0 2 1 BREA KO UT | 13EX5600-7
Built for powerful efficiency
Available as a backhoe or shovel, the EX5600-7 is built to deliver powerful MINEXPO 2021
performance in the toughest mines. This workhorse is up for any challenge
and brings efficiency-boosting advantages along with it. Visit the Hitachi booth (8525, Central
Hall) at MINExpo on September 13-15
+ Two, efficient Cummins QSKTA50-CE or MTU Diesel 12V4000 engines in Las Vegas. Learn more from Hitachi
meet U.S. EPA Final Tier 4 (FT4) regulations; Fuel Calibration Optimization product experts about the EX5600-7
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+ Fuel consumption is reduced by 8 percent (compared to EX5600-6 with mining excavators;
Cummins engine). haul trucks;
sustainable and
+ Individually controlled hydraulic pumps utilize an electric regulator on each environmentally
main pump, optimizing engine power and lowering fuel consumption. friendly solutions,
+ A larger hydraulic oil cooler with variable speed fan reduces energy demand like our trolley
and creates a more reliable hydraulic system. trucks; and more.
+ Available as an environmentally friendly electric model.
Can’t make the show?Join us online
+ Optional Aerial Angle™ system provides a real-time bird’s eye view around at HitachiConstruction.com/MINExpo
the machine. to hear from our experts and enter
for a chance to win a LEGO® bricks
Find out more at HitachiConstruction.com/products/EX5600-7. EX5600-7 model.
14 | HitachiConstruction.comGET ZXLINK™ CONNECTIVITY
SUBSCRIPTION-FREE
Keep ZXLink™ Connected in 4G
With 3G phasing out by the end of the
Good news – Hitachi construction and forestry year, now is the time to upgrade your
customers no longer need to renew ZXLink™ ZXLink from 3G to 4G. Simply contact
connectivity service subscriptions. your dealer today to schedule a field
visit and make the switch.
That means you can enable ZXLink™ on compatible machines
at no additional charge. Plus, further streamline your fleet KEEP THE
management by choosing to automatically activate it on future
compatible models. LINK
ZXLink™ gives you access to valuable fleet insights including
machine location and utilization, time in idle, fuel level,
upcoming maintenance, machine alerts and more, all from a web
or mobile platform. Without dealing with subscription renewals,
it’s easier than ever for you to increase jobsite efficiency by
seamlessly monitoring your Hitachi machines.
With ZXLink™, you get no-hassle productivity. Learn more at
HitachiConstruction.com/ZXLink.PRSRT STD
US POSTAGE
PAID
STEVENS POINT WI
PERMIT NO. 272
Hitachi Construction & Mining Division
DKD2102BO Litho in U.S.A. (21-09) 1300 River Drive, Moline, IL 61265 | HitachiConstruction.com
INTEGRATED
PRECISION
INTRODUCING HITACHI SOLUTION LINKAGE GRADE CONTROL
Imagine your best operators made even better. More accuracy. More efficiency. More
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