ANNUAL REVIEW 2017 TOUCHING LIVES CONNECTING COMMUNITIES
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ANNUAL REVIEW 2017
TOUCHING LIVES CONNECTING COMMUNITIES
www.spad.gov.my www.facebook/SPAD.my @SPADchannel @spadmalaysia
Integrated 20 YEARS National Land Public Transport
Master Plan (NLPTMP)
1. Greater Kuala Lumpur/Klang Valley
Land Public Transport Master Plan
2. Regional Land Public Transport Master Plan
(Eastern, Northern and Southern)
The National Land Public
Malaysia’s Land Public Transport Vision
40% of All Commuters to Use
2030
Transport Master Plan
formulated by SPAD was
approved in 2013 by
the Parliament Land Public Transport by
The Current Modal Share of Public Transport in Greater Kuala Lumpur/Klang Valley
2010 2015
11% 20%
The next traffic study will be carried out in 2018
Since 2010, the Government has invested heavily in improving public transport infrastructure under
the Urban Public Transport (UPT) NKRA.
The modal share of public transport within the Greater KL/Klang Valley in 2010, was only at 11%.
With concerted effort, in 2015, the modal share had grown to 20%, marking a significant progress.
Overall Usage of Public Transport in Greater Kuala Lumpur/Klang Valley (combination of rail & bus)
Average Daily Ridership of Rail & Bus in Greater Kuala Lumpur/Klang Valley
up by
1,162,717 1,206,111 3.7%
2016 2017
The average daily ridership of rail and bus in Greater Kuala Lumpur/Klang Valley recorded an uptrend in
2017 with an increase of 3.7%.
Average Daily Rail Ridership in Greater Kuala Lumpur/Klang Valley
up by
645,601 694,057 7.5%
2016 2017
Urban rail recorded a 7.5% increase in average daily ridership year-on-year, contributed mainly by
the full opening of the 51km-long MRT Sungai Buloh-Kajang (SBK) line on 17 July.
The LRT Kelana Jaya line led the growth, with an increase of 7% or 272,684 average daily ridership
in 2017 compared to 254,854 in 2016
Page 1
The KTM Komuter service recorded a decline in ridership by 14.5% due to the Klang Valley Double
Track (KVDT) rehabilitation, which saw frequency impacted.
Monorail hit a downtrend in 2017 with a reduction of 23.5% due to the removal of the 5 four-car
monorail train sets. SPAD has tasked Prasarana to mitigate the situation
Average Daily Bus Ridership in Greater Kuala Lumpur/Klang Valley
down by
517,116 512,054 1.0%
2016 2017
The nominal reduction of 1% can be attributed to a modal shift as a result of the opening of 51km MRT
Line 1 and the increased popularity of e-hailing.
Rail Projects in Planning & Construction in GKL/Klang Valley
Key LPT projects listed below are being planned and rapidly constructed to enhance access and
integration for commuters:
1. KTM Klang Valley Double Track (KVDT) Project
Rehabilitation of 42km of tracks between Rawang and Salak Selatan and Sentul and Simpang Batu.
Upgrading of KTM’s 16 stations as well as the signalling and electrification system for the overall
network.
Overall project progress is 54.1% as of February 2018
Will reduce headway to 7.5 minutes when project completes end-2019
2. Subang Skypark - 8.14km - completion by Quarter 2, 2018
3. LRT3 - 37.2km: 26 stations with 10 planned Park N’ Ride facilities - completion by 2021
4. MRT2 - 52.2km: 35 stations with 17 planned Park N’ Ride facilities - completion by 2022
5. MRT3 Circle Line - 39.1km: 24 Stations - completion by 2025
Greater Kuala Lumpur/Klang Valley Rail Network Expansion
PRESENT FUTURE * PRESENT FUTURE *
426.25 KM 562.89 KM 176 STATIONS 267 STATIONS
* includes MRT2, MRT3, LRT3 and Subang Skypark.
Making Buses More Relevant - GKL/Klang Valley
GoKL Free Bus Service
This SPAD initiative to provide free rides in Kuala Lumpur saw total ridership increasing by a significant
22%. The four GoKL routes offer connectivity to key tourist attractions, commercial areas, as well as
transport hubs.
GoKL Average Daily Ridership
up by
51,812 63,218 22%
2016 2017
Page 2
BRT Sunway
The BRT Sunway line made up of 5.4km route covering 7 stations has seen average daily ridership
increase by 34.6% from 5,382 to 7,244 in 2017.
BRT Sunway Average Daily Ridership
up by
5,382 7,244 34.6%
2016 2017
Bus Stop Information Panel (BSIP)
SPAD installed 3,257 units of signages in Greater Kuala Lumpur on top of 1,290 units installed in 2016. This
BSIP project received the Gold Award under Data Driven Marketing for Marketing Excellence Awards 2017,
besides being nominated as Finalist in Excellence in Marketing under the Government sector category.
3,257 BUSINFORMATION
STOP
PANELS
INSTALLED AT PASSENGER HIGH CATCHMENT AREAS BY SPAD
WITHIN GREATER KUALA LUMPUR/KLANG VALLEY AS PART OF BNR
Improving Connectivity Outside GKL/Klang Valley
Intercity Rail
KTM ETS & Intercity Rail Average Daily Ridership
up by
17,367 19,835 14.2%
2016 2017
The KTM ETS and KTM Intercity Rail average daily ridership rose by 14.2% in 2017 from 17,367 in
2016 to 19,835 in 2017.
The KTM ETS is a popular mode of intercity transport and demand has increased significantly by
16.7% in 2017.
RM1.1bil allocated to purchase 19 new ETS trains by end-2019.
The KTM Intercity service continues to provide critical connectivity for commuters in rural areas.
Increased by 16.7% Increased by 11.1%
12 10
9 7.5
9,740
11,363
7,627
8,472
THOUSANDS
THOUSANDS
6 5
3 2.5
0 0
2016 2017 2016 2017
KTM - ETS Average Daily Ridership KTM - Intercity Average Daily Ridership
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Page 3
Current Intercity Rail Projects
East Coast Rail Link (ECRL)
3-Month long Public Display to gather feedback and suggestions - in 38
high-traffic locations 16,742 feedback received with 95% approval rating
9 August - Ground Breaking Ceremony to mark the start of the project was
held in Kota SAS, Pahang
24 November - Conditional approval of the Railways Scheme, Phase 2
(Kota Bharu to Pengkalan Kubor, and Gombak to Port Klang)
Kuala Lumpur-Singapore High Speed Rail (HSR)
17 October - Concept designs for seven stations in Malaysia unveiled
19 October - Conditional approval of the Railway Scheme was granted by
SPAD
22 November - Project Delivery Partner (‘PDP’) tender for HSR
20 December - A joint international tender for HSR AssetCo was called
Rapid Transit System Link (RTS)
16 January 2018 - Governments of Malaysia and Singapore signed the
Bilateral Agreement for RTS at the Leaders Retreat.
9 February 2018 - Prasarana and SMRT accepted the offer to form a JV
OpCo to operate the RTS link.
The 4km RTS Link will have the capacity to carry up to 10,000 passengers
per hour per direction.
Headway Peak hours: 4 mins (15 trips/hour) Non-peak hours: 6 mins (10
trips/hour) - RTS Link will ease congestion on the Causeway.
Co-located Customs, Immigration and Quarantine (CIQ) facilities in both
Bukit Chagar and Woodlands North providing seemless travel.
Intercity Rail Network Expansion
PRESENT FUTURE * PRESENT FUTURE *
119 STATIONS 154 STATIONS 1,175 KM 2,203 KM
* includes Gemas-Johor Bahru Electrified Double Track Project, ECRL, KL-SG HSR and RTS Link.
Improving Connectivity Outside GKL/Klang Valley
Interim Stage Bus Support Fund (ISBSF)
Introduced in 2012, to-date, the ISBSF programme has benefitted at least 467 million cummulative
daily passengers travelling along 411 routes (until June 2017).
The ISBSF fund acts as an interim measure to cover the shortfalls in daily operations of affected
stage bus operators, especially on social routes (routes that are less profitable to the operators).
RM79.4 million ISBSF fund disbursed in 2017 provided much needed lifeline for 61 Stage Bus
Operators.
The marked reduction in ridership in 2017 resulted from commuters shifting to the myBAS services
introduced in capital cities under SBST
cummulative
61 BUS OPERATORS 411 ROUTES 467 MILLION daily passengers 2012
until
2017
This number does not include Sabah & Sarawak
Page 4
myBAS Services - Stage Bus Services Transformation (SBST) Programme
KANGAR
The SBST programme aims to create long-term value for stage bus averaga daily
services plying social routes which previously lacked coverage by 786 ridership
developing safe, relevant and reliable bus services. 2016
myBAS services implemented in five capital cities as part of a pilot
project: Kangar (2015), Seremban (2015), Ipoh (2016), Kuala Terengganu
(2018) which will soon be followed by Johor Bahru in Q3, 2018 average daily
National roll-out of myBAS in all capital cities expected to be completed
1,135 ridership
2017
by 2020.
KANGAR
AUGUST 2015 SEREMBAN
average daily
KOTA SETAR
KOTA BHARU
9,331 ridership
2016
PULAU PINANG KUALA TERENGGANU
average daily
IPOH
JUNE 2016
9,212 ridership
2017
Phase 1
Kangar KUANTAN
IPOH
Ipoh SHAH ALAM
average daily
2,098
Seremban
Kuala Terengganu
Johor Bahru ridership
Phase 2
Melaka
SEREMBAN 2016
Kota Setar
NOVEMBER 2015
Phase 3 MELAKA
Kuantan
Kota Bharu
Shah Alam average daily
Pulau Pinang JOHOR BAHRU
5,326 ridership
2017
Kuala Terengganu and Johor Bahru will be the very
first cities which will incorporate electric buses to
the myBAS fleet - with a target 30% (Kuala
Terengganu) and 20% (Johor Bahru)
Taxi Industry Transformation Programme (TITP)
27 July - Amendments to the Land Public Transport Act 2010 and the Commercial Vehicles Licensing Board
Act 1987 were approved by the Dewan Rakyat, paving the way for SPAD to regulate the e-hailing industry.
SPAD is currently awaiting the Road Transport Department to amend the Road Transport Act 1987 (Act
333) so that the Commission could proceed to fully regulate the e-hailing sector, including operators,
drivers and vehicles.
In 2017, 1,200 eligible taxi drivers received
individual taxi permits.
A total of 581 eligible drivers received a
Government grant of RM5,000 to buy their own
new cars, after complying with qualifying
conditions.
2017
581
eligible taxi drivers drivers received
1,200 received the individual
taxi permits
a grant of RM 5,000
to buy new cars
Highlights
Beginning 16 June, e-hailing operators were asked to add the SOS or distress call button to their
apps to enhance passenger safety. Other than this, the companies were required to submit records
of their drivers to SPAD for stringent background checks.
SPAD with the help of PDRM has successfully completed background screening checks of 74,471
e-hailing drivers to ensure that they are free from criminal activities (there are approximately
300,000 e-hailing drivers in the system).
Page 5
International Recognition
International Association of Transportation Regulators (IATR)
SPAD was honoured with the first-ever International Best Practices
Award for Transportation Innovation, Reform, and Multi-Modal Planning
by the International Association of Transportation Regulators (IATR) for
its efforts in formulating coherent policies and implementing national
reforms from a previously fragmented land public transport landscape.
GoKL recognised by TripAdvisor
The free GoKL Bus has been awarded the TripAdvisor Certificate
of Excellence for the second year in a row. The service is an SPAD
initiative to improve public mobility in the Central Business
District of Kuala Lumpur. Rakyat and tourists alike enjoy GoKL as
it stops at various main attractions and business centres. GoKL is
divided into four main lines (red, purple, blue and green) and is
operational from 6am until 11pm.
International Association of Public Transport (UITP)
SPAD received a certificate of recognition from the International
Association of Public Transport (UITP) for the MeterOn app at the
Montreal Global Public Transport Summit 2017.
Customer Satisfaction Index (CSI)
More and more commuters think that public transport offers them an efficient and cost-effective way of
moving around, without the burden of having a car or finding (and paying for) parking.
Increased by 6% Increased by 17% Increased by 3% Increased by 15
100 100 100 100
80 80 80 80
60 60 60 60
84%
90%
14%
31%
78%
81%
66%
81%
PERCENT
PERCENT
PERCENT
PERCENT
40 40 40 40
20 20 20 20
0 0 0 0
2016 2017 2016 2017 2016 2017 2016 2017
Overall CSI for public Percentage of respondents who Likelihood of users to continue Respondents also rated SPAD
transport went up rated it as “Very satisfied” using public transport positively, with more acknowledging
also increased that SPAD is fulfilling its
responsibility as the agency
in charge of LPT
Challenges Going Forward
To ensure the rehabilitation of 42km KTM tracks between Rawang and Salak Selatan as well as
Sentul and Simpang Batu, goes according to schedule, while ensuring that both cargo and
passenger services are not severely impacted due to the closure of a section of the track in Kuala
Lumpur.
To ensure that Rapid Rail resolve safety issues surrounding its four-car Monorail coaches so that
these could be brought back into service as soon as possible. This includes upgrading of the platform
screen doors at the monorail platforms so that they will work seamlessly with both two and four-car
trainsets.
To open up the intercity market to multi operator to raise service standards and capacity.
To improve first and last mile connectivity
To implement a safety management system that will be adopted by rail operators by 2019
To drive and instill a culture of safety by ensuring rail and bus operators improve maintenance and
inspection procedures, along with service and safety standards.
Page 6
Moving Forward: 2018
Setting Up of National Rail Centre of Excellence (NRCOE)
The Government announced during Budget 2018 that it will set up NRCOE to support the development of
skilled workforce for the rail industry. To be supervised by SPAD, the centre will train and accredit
personnel for skilled jobs in the national rail sector.
Express Bus Safety
RM45 million was allocated under Budget 2018 for the creation of a biometric control system to enhance
safety. The system will enable operators to keep close tabs on the condition of their drivers to ensure no
one can operate the bus if they do not observe the mandated minimum rest period.
Integrated Common Payment System (ICPS)
A system that lets passengers travel on different rail networks and transport modes without having to buy
separate tickets for each route and this will also feature mobile payment. A pilot rollout of the mobile
payment system will be deployed at selected stations in 2018.
Journey Planner
The Journey Planner is an app that provides real time
information on the location of buses and expected
arrival times of trains in Greater Kuala Lumpur/Klang
Valley, other than relevant travel information such as
service disruption alerts from operators. This app is
expected to be unveiled in the first half of 2018.
Enhanced Online Response
MeterOn The MeterOn app which covers taxi has recently
been improved to cover express buses enabling
commuters to provide instant feedback and report
incidences. Moving forward, MeterOn will implement
driver information of express bus drivers in addition
to taxi drivers.
Putrajaya, Cyberjaya, Kajang & Bangi Tram Services
SPAD will initiate a Request For Proposal (RFP) exercise for bids to implement a tram service system in
Putrajaya, Cyberjaya, Kajang and Bangi in 2018. The tram will provide a cleaner, greener and more efficient
transport solution in the administrative capital and the nation’s ICT and technological hub.
* tram of Kaohsiung, Taiwan
Suruhanjaya Pengangkutan Awam Darat (SPAD)
Block D, Platinum Sentral, Jalan Stesen Sentral 2
Kuala Lumpur Sentral, 50470 Kuala Lumpur, Malaysia
SPAD Hotline: 1-800-88-SPAD (7723)
aduan@spad.gov.my
www.spad.gov.my SPAD.my SPADchannel
Copyright © 2018 · Suruhanjaya Pengangkutan Awam Darat (SPAD)
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