Escape - Tours & Holidays 2019 - to somewhere beautiful on one of our disabled friendly and accessible holidays - Limitless Travel
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Tours & Holidays
2019
Escape
to somewhere beautiful on one of our
disabled friendly and accessible holidays
www.limitless.holiday
tel: 0800 711 7112
Hello and Welcome...
H ello and welcome to a brand-new
collection of Limitless Travel holidays!
We have been busy creating lots of exciting
are there to make your holiday comfortable,
enjoyable, and as smooth as possible.
new experiences for you to enjoy. From Limitless Love,
Sicilian Escapes to classic British Coach
Tours, our 2019 collection is sure to get
you inspired. CEO & Founder
As those who travel with us know, all of our
holidays are disabled friendly and wheelchair
accessible and this year, we are proud to
announce that wet room bathrooms are
guaranteed as standard. We are proud to
say that members of the Limitless team visit
each and every single one of our destinations
to ensure that we are providing only the
highest standards of accessibility for you, our
valued guests.
So what are you waiting for? Have a look at
our fantastic 2019 collection and get excited
to travel again, knowing that Limitless Travel
2 0800 711 7112
Contents
Pg 4 What Makes Us Limitless?
Pg 5 Our Journey
Pg 6 Care Supported Coach tours
Pg 8 Classic Lake District
Pg 9 North Wales Explorer
Pg 10 Blackpool & The Lakes
Pg 11 Outdoor Activity & Explorer
Pg 12 The Netherlands
Pg 13 Belgium Christmas Markets
Pg 14 Belgium Battlefields
Pg 15 Devon & The South West
Pg 16 European holidays
Pg 18 Benidorm
Pg 19 Explore Crete
Pg 20 Escape to Sicily
Pg 22 Best of Tenerife
Pg 24 Expert & Quality Care
Pg 26 Our Car packages
Pg 28 Care Package Inclusions
Pg 30 Care by the hour
Pg 31 Driving Miss Daisy
Pg 32 Booking Details
Pg 33 Terms & Conditions
www.limitless.holiday 3
What Makes
Us Limitless?
Professional Care Accessible Transport Real Life
Support Disability Expertise
Available for a variety of All of our coaches have step We are founded and run
needs delivered by qualified free access, and wheelchairs by people with experience
professionals on-hand can be secured into place living and travelling with
throughout your holiday. on board. a disability.
Accessible Door-to-Door Payment Plans
Accommodation Service Available
Hand-picked hotels that Your holiday starts at your Need to spread the cost of
have been tried and tested front door with our optional your holiday?
for excellence in pick up and return service. Ask one of our travel
disabled facilities. Wheelchair accessible advisors about our payment
vehicles available. plans.
Wet room bathrooms guaranteed!
4 0800 711 7112
Our Journey
Limitless Travel is more than a travel company. To
be Limitless is a mindset, it means to push yourself
to experience things you didn’t think it possible to achieve.
We support people to see, achieve and experience the
wonders that the world has to offer. From North Wales
to the other side of the globe, we want everyone
to be able to pursue their aspirations through travel
- Angus Drummond, CEO & Founder
L imitless Travel’s mission is to revolutionise
travel for people with disabilities and to
make the world accessible to all.
disability awareness and understanding, and
a lack of facilities available to aid the modern
traveller.
Angus Drummond, the founder of Limitless He decided that travel should not be
Travel, was a 22-year-old investment exclusively available to the able-bodied.
banker when he was diagnosed with a Travel had allowed him to learn about
muscle weakening condition called Muscular different cultures, try new foods, make
Dystrophy. Angus was told that his mobility lifelong relationships, and generally improved
would decline over time, and that one day he his outlook and positivity about life. He knew
would be confined to a wheelchair. This came that he needed to do something that would
as a devastating shock, and Angus knew that enable the wider disabled community to
his life would never be the same. travel without limitations, and so it was from
Angus’ first-hand experience of travelling the
Always an avid traveller, shortly after his world with a disability that Limitless Travel
diagnosis Angus spontaneously quit his was born.
job, donned his backpack and decided to
travel the world in order to experience all Since then, Limitless Travel has flourished
of its wonders before travelling became too into a specialist holiday provider for people
difficult. With the support of his wife Lucy, with a wide range of mobility restrictions
Angus traversed over 35 countries, canoed and disabilities. The Limitless Travel team
in Vietnam, and even climbed to the top of is made up of people who have disabilities
Machu Picchu. themselves, and people who have specialist
knowledge about disabilities and the care
Throughout his journey, Angus’ mobility industry, so that our travellers can be assured
began to decline. He realized that the that their needs are not only listened to, but
limitations that he experienced were not only understood.
due to his mobility, but also due to a lack of
www.limitless.holiday 5
Care Supported Coach Tours 6 0800 711 7112
FREE
EQUIPMENT HIRE*
*excluding Belgium
L imitless Travel’s Care Supported Coach
Tours are designed with the needs
of those with disabilities and mobility
restrictions in mind. All locations, activities,
and accommodation has been pre-vetted
by members of the Limitless Travel team to
ensure a high standard of disabled access
and awareness.
Our range of care packages can be paired
with these tours to ensure that travellers
have everything they need to enjoy a
fantastic holiday, and at all locations mobility
equipment is available too.
Limitless Travel’s coaches are all fitted with a
hydraulic lift for step-free access. Wheelchair
users who do not transfer can be secured
into place on the coach, and our drivers take
rest breaks regularly for your comfort.
Included in your holiday...
• 4 night’s accessible accommodation
• Half board (breakfasts and evening
meals included)
• Wheel chair accessible coach
transportation
• Ferry fare for European Tours
• Programme of accessible activities
• Care Manager on hand throughout
the holiday
• Group Support from the Limitless Travel
care team
www.limitless.holiday 7
Classic Lake District
From
£915
per person
E xperience the delights of the Lake
District and Lytham Saint Anne’s. A
sophisticated break including a luxury Highlights
afternoon tea – what a treat!
• Hotel based near Lytham St Anne’s
• Wetroom bathrooms guaranteed
• Mobility equipment hire at no extra cost
Dates • Luxury Afternoon Tea
• Boat cruise on Lake Windermere
5th – 9th August 2019 • Set menu breakfast and dinner
1st – 5th June 2020 • Evening entertainment
8 0800 711 7112
North Wales Explorer
From
£989
per person
B ased in the classic British sea side town
of Llandudno, this tour explores Wales’
stunning landscape and villages which Highlights
remain seeped in Welsh history
• Hotel based on Llandudno promenade
• Wetroom bathrooms guaranteed
Dates • Mobility equipment hire at no extra cost
• Excursion to Anglesey
13th - 17th May 2019 • Excursion to Caernarfon
1st – 5th July 2019 • Set menu breakfast and dinner
2nd - 6th September 2019 • Evening entertainment
20th – 24th April 2020
11th – 15th May 2020
13th – 17th July 2020
www.limitless.holiday 9
Blackpool & The Lakes
From
£915
per person
B ased on Blackpool’s South promenade,
this tour combines two fantastic
experiences – Blackpool’s lively seaside Highlights
town and the peace and tranquillity of the
• Hotel Based near Blackpool Promenade
Lake District.
• Wetroom bathrooms guaranteed
• Mobility equipment hire at no extra cost
Dates • Excursion to Blackpool
• Boat cruise on Lake Windermere
1st – 5th April 2019 • Set menu breakfast and dinner
26th – 30th August 2019 • Evening entertainment
21st - 25th October 2019
27th April – 1st May 2020
29th June – 3rd July 2020
10 0800 711 7112Outdoor Activity & Adventure
From
£995
per person
T ake part in a programme of fantastic
outdoor adventure activities including
archery, canoeing, and abseiling. All Highlights
activities are fully adapted for accessibility.
• Scenic location on Exmoor National Park
or the Lake District
• Wetroom bathrooms guaranteed
Dates • Mobility equipment hire at no extra cost
• Accessible activity programme
22nd – 26th July 2019 • Full board
www.limitless.holiday 11The Netherlands
From
£1129
per person
E njoy the delights of the Dutch
countryside and visit the culturally
diverse city of Amsterdam on our Highlights
Netherlands tour.
• Hotel based in Dutch village of De Rijp
• Wetroom bathrooms guaranteed
• Mobility equipment hire at no extra cost
Dates • Excursion to Amsterdam
• Entrance to Keukenhof (Tulip season only)
7th – 11th May 2019 • Entrance to cheese and clog factory
10th - 14th July 2019 (to replace Keukenhof)
18th – 22nd September 2019 • Buffet breakfast and dinner
9th – 13th October 2019
4th – 8th May 2020
12 0800 711 7112Belgium Christmas Markets
From
£1129
per person
E njoy the legendary Christmas Markets
of Brussels, Antwerp and Bruges on this
Christmas Markets special. Highlights
• Hotel based in Antwerp
• Wetroom bathrooms guaranteed
• Mobility equipment hire available
Dates • Steam room and infrared cabin available
• Excursions to Brussels, Antwerp, and
6th - 10th December 2019 Bruges Christmas markets
• Buffet breakfast, set dinner menu
• Physiotherapy available
www.limitless.holiday 13Belgium Battlefields
From
£1375
per person
B elgium is home to some of the most
important battle sites of the First World
War. Our tour visits those sites, and the Highlights
cemeteries of those who lost their lives to
• 3* Hotel based 600m from the coast
save our country.
• Wetroom bathrooms guaranteed
• Equipment hire available
Dates • Excursions to important WW1 sites
8th – 12th November 2019 including Essex Farm cemetery, In Flanders
Museum, and Tyne Cot
• Full board meal plan
14 0800 711 7112Devon & the South West
From
From
£959
£989
per
per person
person
E xplore the rugged Devonshire
countryside from a base in Exeter city
centre. A fantastic sightseeing holiday for Highlights
those who prefer a more gentle pace or
• 4* Hotel based in Exeter
have light mobility restrictions.
• Coach fitted with lift for easy access
• Excursions to Ilfracombe, Tavistock
Dates and Exeter
• Half board meal plan
9th – 13th September 2019 • Wheelchair accessible rooms available
8th – 11th May 2020 • 10 minutes from Exeter Cathedral
31st July – 3rd August 2020
www.limitless.holiday 15European Holidays 16 0800 711 7112
2 FREE
Excursions
Included
N othing feels more like a holiday than
relaxing on a beach with your favourite
drink in hand, which is why we are thrilled
to announce that we have expanded our
European beach destinations to appeal to a
range of tastes.
You will be met at your arrival airport by an
accessible transfer provider who will take
you to your resort, where you can enjoy
a fabulous holiday full of fun things to do.
Need assistance whilst flying? No problem,
you can fly with the Limitless care team to
ensure you are as relaxed and as comfortable
as possible.
All of our resorts have been tried and
tested by members of the Limitless Travel
team, and have been carefully selected for
their disabled access, customer service,
and location.
Included in your holiday...
• 7 night’s accessible accommodation
• Half board
• Wheelchair accessible airport transfer
• Programme of accessible activities
• Exciting European destinations
• Group Support from the Limitless
Travel care team
www.limitless.holiday 17Benidorm
From
£1049
per person
E njoy a fantastic holiday in one of the
most popular holiday destinations in the
world. Benidorm’s beautiful sandy beaches Highlights
and sweeping promenade are the perfect
• 4* Hotel based in Benidorm
place to relax and unwind.
• Wetroom bathrooms guaranteed
Dates • Equipment hire available
• Excursion to Alicante and Benidorm’s
21st – 28th June 2019 wheelchair accessible beach
14th – 21st November 2019 • Full board with beer and wine included
1st – 8th April 2020 • Swimming pool with pool hoist access
23rd – 30th May 2020
13th – 20th June 2020
11th – 18th July 2020
18 0800 711 7112Explore Crete
From
£1255
per person
D iscover the Greek island of Crete from
a fully accessible hotel in the village of
Maleme. Visit precious local sites and enjoy Highlights
a rich and thriving culture.
• 3* Hotel based in Maleme
• Wetroom bathrooms guaranteed
• Mobility equipment available to hire
Dates • Excursion to historical Chania
• Buffet breakfast and dinner
14th – 21st June 2019 • Great for families
• Water sports daily
www.limitless.holiday 19Escape to Sicily
From
£1560
per person
R elax in true Italian style on a fully
accessible, 4-star holiday resort.
There are lots of facilities for you to enjoy, Highlights
including a daily programme of activities
• 4* Hotel based in Modica
and entertainment!
• Wetroom bathrooms available
• Equipment available to hire
Dates • Excursions to Mount Etna, Syracuse,
and accessible beach
1st – 8th June 2019 • Buffet breakfast and dinner
1st – 8th June 2020 • Family entertainment
20 0800 711 7112Best of Tenerife
From
£1165
per person
T enerife has a wealth of activities to get
stuck into – right on your hotel door
step! Try accessible scuba-diving or take an Highlights
off-road adventure on Mount Tiede.
• 3* Hotel based in Los Cristianos
• Wetroom bathrooms guaranteed
Dates • Mobility equipment available to hire
• Excursion to accessible beach
2nd – 9th August 2019 • Excursion to local market
13th – 20th December 2019 • Extra excursions available
7th – 14th February 2020 • Buffet breakfast and dinner
19th – 26th June 2020 • Spa treatments available
2122
We’re here for
anybody and
everybody
www.limitless.holiday 23Expert & Quality Care 24 0800 711 7112
Bespoke care
plans available
L imitless Travel are proud to be the only
UK holiday provider to take fully qualified
care staff on each and every holiday. We
know first-hand the difficulties and anxieties
that come with travelling with a disability;
from managing luggage to navigating
accessible routes through a new city.
We want to make sure that, while on holiday
with us, you receive the right care for you.
When you make a booking with Limitless
Travel, we will ask you a series of questions
so that we can fully understand your
situation, answer any questions you might
have about care, and to identify your exact
needs and requirements.
We have several care options available, which
have been designed to ensure that each
individual who books with Limitless Travel
receives the appropriate pre-holiday support,
and the highest quality care while on holiday
with us.
Please see the next page for more
information about our care packages.
www.limitless.holiday 25Our Care Packages
Group Support
Group Support is included in the cost of every Limitless Travel holiday. You will receive the
support of the Limitless team in the run up to your holiday to answer any questions that
you might have, to help with the arrangement of equipment hire and the organisation of
transport from your home to your pick-up point or departure airport.
While on holiday, your group support team will be happy to assist with carrying and loading
your luggage onto the coach or at the airport check-in desk, accompanying you through
airport check in and on your flight from our group departure airport, making sure your
environment is as accessible as possible, fetching items and cutting up food, and providing
emergency response care. For a full list of inclusions in our Group Support package, please
refer to our care package inclusions table.
Personal Care
In addition to the services offered in our Group Support package, our Personal Care option
includes hoisting, assistance showering and bathing, getting dressed, toileting, and feeding.
This option is ideal for those who receive care several times a day while at home. For a full
list of inclusions in our Personal Care package, please refer to our care package inclusions
table.
26 0800 711 7112One to One Care
In addition to the service offered in our Basic Assistance and Extra Care packages, our One
to One Care package is an entirely specialised care plan that is design to meet your exact
needs and requirements. Our One to One Care package includes a personal consultation in
which one of the Limitless Travel staff will go through your daily care routine with you and
adapt it to suit your extra needs while on holiday.
We offer three tiers of one to one care support based on the hours of night care required
and the level of care required during transfers.
One to One Standard
no night care is included in the cost, carer not present during transfers from home to
departure airport or pickup point
One to One Higher
Up to 2 hour of night care per night, carer not present during transfers from home to
departure airport or pickup point
One to One Premium
Night care as and when required, carer can accompany you from your home in an accessible
transfer vehicle on the outward and return journeys
O ne to one care packages include (but
are not limited to) care assistance during
the night according to the above, meet and
greet services at your door (Premium only),
departure from your preferred airport, and
peg feeding. For a full list of inclusions in our
Standard One to One care package, please
refer to our care package inclusions table.
Differences between the Standard, Higher
and Premium one to one care packages are
listed above.
www.limitless.holiday 27Care Package Inclusions
Basic Standard Higher Premium
Care Type Extra Care
Assistance One to One On to One On to One
Before your holiday
Telephone support from the Limitless
Travel office team
Assistance booking care equipment,
transfer to the pickup point and flights
Care needs assessed via questionnaire
Care needs confirmed via telephone
call with qualified carer
Personalised care plan according to
your needs and requirements
At the airport
Be accompanied from your door to
the airport by a qualified carer
Manual wheelchair pushed by a carer
Meet and greet at your preferred airport
Meet and greet at group departure airport
Assistance with luggage handling
Assistance through airport check-in
and security
Toileting assistance in the airport prior to board-
ing the aircraft
(unless special equipment required)
Assistance boarding the aircraft via aircraft
aisle wheelchair
Assistance on board the aircraft accessing
food/duty free
Assistance disembarking the aircraft via the
aircraft aisle wheelchair
Assistance at arrival airport’s boarder control
and baggage collection
Assistance to the transfer vehicle
Assistance boarding the transfer vehicle and
loading luggage into the hold
On the Coach
Be accompanied from your door to the pickup
point by a qualified carer
Manual wheelchair pushed by a carer
Clamped securely into place on
the coach by a carer
Assistance loading luggage into
the coach hold space
Assistance at comfort breaks to
access food and drink
Assistance toileting at comfort breaks (unless
special equipment required)
Assistance to access belongings on board with
you on the coach
28 0800 711 7112Basic Standard Higher Premium
Care Type Extra Care
Assistance One to One On to One On to One
In Resort (where applicable)
Manual wheelchair to be pushed by the carer
as required
Assistance disembarking the transfer
vehicle and unloading luggage
Assistance taking luggage to traveller’s room &
placing case in an accessible area
Assistance unpacking at the traveller’s request
Assistance making the room as accessible for
the client as possible
Assistance getting breakfast & evening meals
Assistance with cutting up food
Assistance with feeding
Assistance getting drinks & snacks from the bar
Point of contact between the resort, its
facilities, and the traveller when tour
manager is unavailable
Assistance communicating extra care/mobility
needs to the hotel, mobility equipment provider,
hotel care services or care manager if required
Up to 2 hours night care per night
Night care response as and when required
Care assistance with getting out of and into
bed (can be hoisted)
Care assistance with showering/bathing/
washing/brushing teeth/dressing morning &
night
Care assistance with toileting throughout the
day while in resort
Care assistance with being hoisted into the pool
Care assistance in the swimming pool
on the resort
Excursions and Activities
Can be accompanied on excursions outside of
main itinerary*
Manual wheelchair to be pushed by the carer
Assistance making the excursion locations
accessible eg. Moving tables/chairs out of
the way of wheelchairs
Assistance getting food/drinks from
restaurants & bars
Assistance with cutting up food
Assistance with feeding
Assistance with embarking/disembarking the
excursion vehicle if applicable
Care assistance with toileting throughout the
day (unless special equipment required)
Care assistance relating to the requirements of
the excursion or activity eg. Assistance using the
beach wheelchair
*Must be agreed and signed off by the Care Manager
We recommend talking to a specialist Limitless Travel advisor about your care needs prior to your booking. www.limitless.holiday 29Care By-the-Hour
F or travellers who may not need the
full extent of support provided in our
personal care or one to one packages, it
to organise by-the-hour care for you, or
alternatively you can contact your resort
directly. Please see below for information
is possible in most of our destinations to about our care partners and a price guide:
purchase care by the hour. We are happy
Tenerife Sea & Sun – Barcelona City Break –
Lero MICs San Jordi
Contact number Contact Number
(+34) 922 750 289 (+34) 93 252 32 00
Cost per hour Cost per hour
£28-36 £26-31
Blackpool and the Lakes –
Escape to Sicily –
Safehands
Contact Number Kikki Village
0333 999 8888 Contact Number
Cost per hour (+39) 0932 763614
£19-25 Cost per hour
on request
North Wales Explorer –
Belgium Christmas Markets –
Safehands
Contact Number Drie Eikenstraat
0333 999 8888 Contact Number
Cost per hour +32 (0) 3 821 12 11
£19-25 Cost per hour
on request
30 0800 711 7112Driving Miss Daisy
L imitless Travel are proud to partner with
Driving Miss Daisy. So much more than a
taxi service, Driving Miss Daisy are experts
Fancy a cuppa when you get back home?
Miss Daisy has already got the kettle on!
in providing accessible and disabled friendly If you require specialist accessible
transportation and companionship. transportation from your home to one of our
Limitless Travel holiday pick-ups or departure
Driving Miss Daisy drivers are all first aid airports, we will be happy to arrange a
trained, licensed, DBS checked and are ready Driving Miss Daisy journey for you. Get in
to make your trip as enjoyable as possible. contact with us today and let us make your
Need help carrying your luggage to the dream holiday a reality!
wheelchair accessible vehicle? No problem.
www.limitless.holiday 31Booking Details
At the Airport Swimming Pools
If you are travelling on our European Beach Tour, you must Most hotels do not employ a lifeguard. Please ensure that
check in at least 2-3 hours before your flight is scheduled to children and non-swimmers are supervised at all times and
take off in accordance with your itinerary. If you fail to check observe the pool rules at your accommodation. If you wish to
in on time, the airline is entitled to refuse you boarding use the pool hoists, ramps, or any other access equipment,
access onto the flight. We cannot accept responsibility if please ensure you do so in a safe and considerate manner.
such situations arise, and while we will endeavour to assist If access equipment is damage, an amount may be payable
in making alternative travel arrangements to get you to your directly to the hotel to cover the cost of repair. If you wish to
destination, or to your home, any costs or loss incurred as a dive please check that the water is deep enough and that the
result will be your responsibility. property allows diving. You should exercise caution around
pool areas since pool surrounds are often slippery when
Arrival & Transfers wet and you should not enter the pool after drinking alcohol.
After passing through customs at the airport, you will be Please note that swimming pools may be temporarily
met by our transfer providers. They will show you to your withdrawn for maintenance purposes.
taxi and take you to your chosen accommodation. You will
be transferred from the airport to your accommodation on Fire Safety
arrival and from your accommodation back to the airport on Please read carefully all safety information which is available
your departure. in your hotel or apartment. On arrival, always familiarise
yourselves with the nearest fire exits in your room or
Luggage apartment.
If you are vacating your accommodation after check out and
have to wait for your departure from resort, your luggage Standards and Safety of Beaches
remains your responsibility during this time. Whilst our Swimming outside of designated beaches is very dangerous.
representatives may be able to suggest where luggage can We recommend that you swim on main beaches and avoid
be stored, this will be entirely at your own risk. We cannot remote rocky coastlines. Familiarise yourself with the
accept responsibility for any luggage left unattended. Local flag warning systems and seek local advice on which
beaches are the safest. Check whether the beach has
Our Representatives lifeguards and swim parallel to the shore within your depth.
Our representatives include our Tour Managers and Care Children should be supervised at all times and there should
Team, and are carefully selected to offer you advice and be no swimming at night. You should also be aware of any
care. You will be given a contact telephone number for our “zones” for jet skis and power boats and stay well away. Any
representatives. access equipment on the beach is used at your own risk, and
you should carefully consider your health and mobility before
Flying with a Disability use.
Please note that most airlines will only allow independent
passengers to fly unaccompanied. It is generally the rule Alcohol
that anyone who cannot reach an emergency exit on an Whilst many enjoy indulging during holidays, there are
aircraft must be accompanied by someone who is able to times when alcohol is best avoided. Soft drinks are widely
assist them to an emergency exit. If you require assistance available in resorts, and bottled water is recommended
while flying, please talk to one of our specialist advisors to when abroad. Alcohol consumption should be avoided before
arrange flight support. swimming and during sunbathing, as it causes dehydration.
Drunken behaviour in accommodation and on-board aircraft
Availability in Resort and Accommodation Facilities can result in you being asked to leave the accommodation
In some resorts and hotels, certain advertised facilities or the aircraft accordingly. We cannot accept responsibility if
may not be available or fully operational in the early and such situations arise, and while we will endeavour to assist
late part of the season, due to the number of participating in making alternative travel arrangements to get you to your
holidaymakers and weather conditions. Also air-conditioning destination, or to your home, any costs or loss incurred as a
and heating, where mentioned, may be available only at result will be your responsibility.
certain times of the day or year at the hotelier’s discretion
and at an additional cost. Such situations are regrettably
beyond our control. Travel and Health Advice
Before travelling overseas, check out the Foreign and
Breakages and Deposits Commonwealth Office website at www.fco.gov.uk/
You will be expected to pay for any damage or breakages knowbeforeyougo; it is packed with essential travel advise
caused to your accommodation. This must be paid before and tips, and up-to-date country information. Useful health
you leave the resort. Property management reserve the advice and information can be found on the Department
right to evict you from the accommodation where deliberate of Health’s website at www.dh.gov.uk/travellers. The
damage/breakage has been caused. We will not accept any Department of Health also produce a leaflet entitled “Advice
responsibility for your actions in such cases. on Health for Travellers”. Please speak to your GP or Practice
Nurse if you have any queries regarding your health and
32 0800 711 7112travel arrangements.
Carriage of Infants
EHIC Infants must be over 6 weeks old to travel by air and must
You should obtain a European Health Insurance Card (EHIC) be under 2 years old on the date of return to qualify as an
prior to travel. The EHIC entitles all UK residents to reduced infant. Charges for the carriage of infants vary from airline
cost (sometimes free) health care, if necessary, whilst to airline and relevant charges will be advised at the time of
travelling in most European countries. The quickest way to booking. Cots and baby food are available in most resorts,
get an EHIC is to apply online at www.dh.gov.uk/travellers. but must be paid for locally.
Alternatively, customers can call the EHIC Application Line
on 0845 606 2030 or pick up an application pack from local Meals
Post Offices. It can take up to 21 days for the EHIC to arrive Please bear in mind that guests with special dietary needs
if applied for by post. Please remember that the EHIC is an (for example, vegetarians, vegans and different cultures)
addition to travel insurance and should not be relied upon may not find the same variety or options available that they
instead of travel insurance. Some insurance policies may are accustomed to. Travellers must ensure that they let
be deemed invalid without the EHIC and you should check Limitless Travel know about any dietary requirements prior
with your insurance provider before travelling. to departure.
Terms and Conditions
Limitless Travel Ltd – Terms & Conditions that all of the details on your travel documents are correct
and to bring to our attention any errors or discrepancies
Our agreement with you immediately. A contract will exist as soon as we issue our
We are Limitless Travel Ltd (hereafter referred to as Limitless confirmation invoice. When making a booking with Limitless
Travel) and Our Agreement with You sets out what you are Travel, it is your responsibility to provide as much information
legally entitled to expect from us and our suppliers (for as possible regarding any assistance that you might need
whom we act as a booking agent) when you purchase travel throughout the trip. Please note that for bookings involving
services through us. Because we sell a variety of travel flights, passengers who cannot make their way to an
products, you should make sure you understand the terms emergency exit unaccompanied must not travel alone. It is
and conditions which apply to your particular arrangements your responsibility to ensure that you have someone to travel
in addition to these general terms and conditions. with who is capable of assisting you to an emergency exit on
an aircraft.
Your Agreement With Us
By finalising your arrangements with us, you are accepting Deposits & Payment
the terms of this Agreement and conditions of any contract You will be required at the time of booking to pay us a
made with any supplier(s) that apply to your booking and non-refundable deposit, typically 20% of the quoted holiday
your travel arrangements. You also consent to our processing price, and the full holiday price of a booking should be made
personal information about you and other members of at least 60 days prior to departure. Payment of a deposit
your party. Your contract with us is subject to the laws and enables Limitless Travel to hold a reservation for you but
jurisdiction of England and Wales. You may, however, choose does not guarantee the total price of the tour. The price
the law and jurisdiction of Scotland or Northern Ireland can only be guaranteed once we receive full payment and
instead. tickets and/or other travel documents have been issued.
Limitless Travel will advise you of the date that full payment
Application of these terms and conditions is required. All prices shown are ‘from prices’ and we reserve
These terms and conditions, together with the terms set out the right to alter the prices of any of the holidays shown on
in the Booking Form and any further terms and conditions our website or in our brochures. You will be advised of the
notified to you by us prior to your entering into a contract current price of the holiday that you wish to book before your
with us, including any terms and conditions in our brochures contract is confirmed.
or on our website which are relevant to your booking and any
other terms which we both otherwise agree will be binding If the deposit quoted is less than 20% (for example,
on Limitless Travel Ltd and you once a contract is made promotional reductions to 10%), we will require payment
between us (Our Terms). A contract will exist between us of the remaining deposit amount a month after the initial
once you have made your booking with us, paid your deposit deposit is made. In certain circumstances (depending on
(or such other fee as may be appropriate, for example where the nature of the booking) we will require a non-refundable
you are making a ‘late booking’) and we have issued you deposit in excess of the usual 20%. On occasions, our
with our booking confirmation. Our contract with you is also suppliers require additional amounts up to full payment in
subject to any suppliers’ terms and conditions of which advance (for example for Christmas bookings). On these
you agree will be deemed incorporated in our contract. You occasions we will require additional payment in advance.
should read these terms and conditions carefully. You should Unless you are making a late booking, the balance owing
note in particular the content of ‘our liability to you’, which must be paid to us no later than 60 days before your date of
contains certain limitations and exclusions. If any part of departure. If we do not receive the balance by this time, then
Our Terms is found to be invalid or unenforceable, then the we will treat the booking as cancelled by you.
remainder of them will not be affected and will remain valid
and enforceable. Prices
The prices quoted in our brochures, on our website or in
Your Booking with Limitless Travel Ltd our publicity and promotions are correct at the time of
When you make a booking, you guarantee that as the lead publication. In the event of any change in our prices to those
name, you have the authority to accept and do accept, on stated we will notify you prior to accepting your booking. All
behalf of your party, the terms of these booking conditions our prices are quoted in GBP £ Sterling.
and those of any suppliers. It is your responsibility to ensure
www.limitless.holiday 33(a) Holiday arrangements embassies and/or consulates. We do not accept any
We reserve the right to pass on any charges levied on us responsibility in the case of you being unable to travel due to
from time to time by our suppliers in respect of any other not complying with any such requirements.
holiday arrangements made by us on your behalf:
• Return transportation costs including luggage allowance as Insurance
confirmed Travel insurance is a vital part of your arrangements. We
• Overseas transfers/transportation strongly recommend that you have taken out adequate
• Accommodation, meals insurance for the duration of your journey with an external
• The services of a representative, tour guide or an appointed insurance provider.
local agent, including a 24-hour emergency contact (except
cruises) Travel Advice and Vaccinations
• All UK departure taxes, fees and passenger charges British Citizens should refer to the travel advice posted by
• Any applicable overseas port charges the Foreign and Commonwealth Office at http://www.fco.
• Child discounts gov.uk/ for all the countries you intend to visit. Vaccinations
may be required for some or all of the places you are
Our holiday price does not normally include: intending to visit. It is your responsibility to ensure that you
• Visa fees, overseas airport departure charges payable have arranged necessary vaccinations for your itinerary.
locally, porterage, personal expenditure, hotel extras, fuel and
extras for car hire Baggage
• Taxes or compulsory charges introduced by Governments, Baggage allowances and policies differ depending on the
regulatory bodies or airlines after you have booked tour. If you require specific information about baggage
• Security charges introduced or increased after you have allowances, or require further information, please contact us
booked relating to transportation costs before you book.
• Holiday/cancellation insurance
• Flights All clients’ personal belongings are brought onto tours at
The price payable by you for your holiday and what this price the owner’s risk, and Limitless Travel’s liability is limited
includes will be confirmed to you by us at the time of booking to taking reasonable care in the handling of such items
and set out in our booking confirmation. by its tour staff. In the interests of the health and safety of
employees and agents, we ask clients to be thoughtful of
(b) Group bookings and discounts the weight of their individual suitcases and it is possible
Some bookings or prices are dependent on the number of that clients will be refused porterage facilities for suitcases
participants or occupants and if this applies to your holiday which exceed a standard weight limit.
arrangements you will be notified by us at the time of
booking. We reserve the right to make further charges where Care and Care Requirements
numbers fall below those required to qualify for the discount
offered or price otherwise appropriate. We also reserve the Care Packages
right to cancel such a booking in the event that numbers fall For all Limitless Travel tours, we offer the option to add a
below the required number at any time up to 30 days prior to care package which will be tailored to your requirements at
your due date of departure. the point of booking. We have several care options available,
which have been designed to ensure that each individual
Flight Booking Procedure who books with Limitless Travel receives the appropriate
Please note that most airlines prefer travellers to book their pre-holiday support, and the highest quality care while on
flights directly when booking assistance, therefore this is not holiday with us.
a service that Limitless Travel provide. We recommend that
travellers organise their own flights and make us aware of We reserve the right to amend the care package assigned
these details so that we can organise transfers between the following qualification calls by our care managers prior to
arrival airport and our resorts. the tour going ahead. Any changes to your care needs must
be advised prior to your tour, and any additional charges
When booking flights, travellers should ask for assistance required for upgrading care packages will be the booker’s
if required, and ensure that they confirm whether they will responsibility.
need electric wheelchair assistance and hold space, hold
space for a manual wheelchair, or for any other equipment. Full details on the care packages available can be found
They should ask to include extra luggage if required, in here: http://www.limitlesstravel.org/care/http://www.
relation to the amount of hand luggage their airline offers limitlesstravel.org/care/.
as standard. Travellers should also note that many airlines
have restrictions on the size of wheelchairs that they can Cancellations and Changes
accommodate, so it is their responsibility to make their airline
aware of this prior to booking. Changes by Us
If we make a significant change to your booking, we will
Limitless Travel will advise clients of our recommended flight inform you as soon as reasonably possible if there is time
3 months prior to the holiday – this will be the flight that our before your departure. These may include (but are not limited
carers will also be travelling on to provide extra assistance. to) the following changes: a change in accommodation to
Please note that flight cost, seats, luggage and equipment that of a lower official category, a change of UK departure
hold space is all subject to availability at the time travellers point, a change of supplier, a change in the time of your
book. We check the availability to ensure that there is departure or return by more than 12 hours. You will have
availability for bookings at the time this 3 months to go email the choice of either accepting the change of arrangements,
is sent. We advise that travellers book as soon as possible accepting an offer of alternative travel arrangements of
following this email to ensure availability. If travellers require comparable standard from us, (we will refund any price
any additional support in booking, or requesting assistance difference if the alternative has a lower value), or cancelling
with airline providers, they should contact Limitless as soon your booked arrangements and receiving a full refund.
as possible. It is imperative that travellers make Limitless
Travel aware as soon as they have booked their seats and Cancellation by Us
assistance and advise on their seat number(s). We reserve the right to cancel departures if the number of
clients wishing to travel is less than required for the tour
Passport, Visa and Immigration Requirements to run. We will not normally cancel a holiday after payment
It is your responsibility to fulfil the passport, visa and other of the balance becomes due (60 days before departure). If
immigration requirements applicable to your itinerary. You for any reason it is found necessary to do so, we will offer
should confirm these with the relevant High Commissions, an equivalent tour at a later date. If this alternative is not
34 0800 711 7112acceptable, we will refund all monies paid, whereupon all under this contract.
liability on our part shall cease.
Unreasonable Behaviour
Cancellation by You Limitless Travel staff should be able to complete their
All deposits paid to Limitless Travel are non-refundable, duties without harassment or disruptive behaviour from
regardless of the breakdown of the deposit paid. To cancel clients. Should a client behave in an abusive or disruptive
an order, Limitless Travel requires written acknowledgement manner, Limitless Travel and its staff reserve the right, after
from the person who has booked the holiday, and no further consideration and warning, to terminate the contract with
action will be taken until this is provided. Following this this client. In such circumstances, the client will have no
communication, Limitless Travel will assess your reasons further reimbursement from the company in respect of any
for cancellation but we are not required to offer a transfer lost part of the holiday or additional expenses incurred.
or refund of the initial deposit paid. If a cancellation request Communications and Data
is received closer than 60 days prior to the tour departing,
Limitless Travel are not liable to refund any full balance of the Documentation
tour if all suppliers have been paid and there is little chance Limitless Travel Ltd’s general practice is to send documents
of substitute bookings. to our customers electronically whenever possible. We
reserve the right to charge an administration fee should you
Important note - changes beyond our control make a request for such documents to be sent as hard copy.
Compensation will not apply if a significant change is made
for reasons beyond our control. These include: war, threat Data Protection
of war, riots, civil disturbances, terrorist activity, industrial We observe the requirements of the Data Protection Act
disputes, natural and nuclear disasters, fire, epidemics, 1998 (the Act) in respect of all personal data held by us at
health risks, changes due to cancellation by a supplier; any time. We will not use any personal data relating to you
closed or congested airports or ports, hurricanes and other which we hold at any time for any purpose other than in
actual or potential severe weather conditions, and any other connection with your booking. We do not store credit card
similar event. details, nor do we share financial details with any third
parties. We will not pass on personal data save where this
Please ensure that you have given your contact email is necessary in connection with the performance by us of
address to Limitless Travel Ltd and that you regularly check our contract with you or as otherwise authorised by you. If
for messages before you leave. Limitless Travel Ltd has you wish to find out more about the personal data we hold
no control over changes made by suppliers and accepts relating to you or have any query about data protection,
no liability for costs which may arise as a result of such please contact our data controller at Customer Relations,
changes. Limitless Travel, iCentrum, Holt St, Aston, Birmingham, B7
4BP. We have notified the Information Commissioner. In order
Our Responsibility for Your Arrangements to find out more about our notification and the requirements
We have taken all reasonable care to make sure that all the of the Act you should visit the site of the Information
services that make up the arrangements made by Limitless Commissioner at ico.org.uk.
Travel are provided by efficient and reputable businesses.
These businesses should follow the local and national laws Brochure and website contents
and regulations of the country where they are provided. We take reasonable care to ensure the accuracy of
However, please be aware that overseas safety standards the information contained in our brochures and on our
may be lower than in the UK. We will not be liable where website. However, content is subject to change, often due
any failure in the performance of the contract is due to: you; to the actions of our suppliers (eg. airlines, hotels, activity
or a third party unconnected with the provision of the travel providers, car hire companies etc). We will endeavour to
arrangements and where the failure is unforeseeable or notify you of any change known to us and affecting your
unavoidable; or unusual or unforeseeable circumstances holiday prior to issuing you with our booking confirmation
beyond our control, the consequences of which could not and after that, as soon as we are notified by our Suppliers.
have been avoided even if all due care had been exercised; We do not generally use linking or framing. We are not
or an event which we or our suppliers, even with all due responsible for the content, policies and services of any sites
care, could not foresee or forestall. Our liability, except in linked to or accessible via our website.
cases involving death, injury or illness, shall be limited
to a maximum of three times the cost of your travel Privacy Policy
arrangements. Our liability will also be limited in accordance At Limitless Travel Ltd we understand that how we collect,
with and/or in an identical manner to: use, disclose and protect your information is important
to you. This Privacy Policy sets out the types of personal
(a) The contractual terms of the companies that provide the information we receive and collect when you use our
transportation for your travel arrangements. These terms are services, how we collect it, and what we do with it, as well
incorporated into this contract; and as some of the steps we take to safeguard information. We
(b) Any relevant international convention, for example the have appointed a Privacy Officer to ensure that any personal
Montreal Convention in respect of travel by air, the Athens information you provide to us will only be collected, used
Convention in respect of travel by sea, the Berne Convention and disclosed in accordance with this Privacy Policy. We
in respect of travel by rail and the Paris Convention in respect hope this will help you make an informed decision about
of the provision of accommodation, which limit the amount sharing personal information with us. In all your dealings
of compensation that you can claim for death, injury, delay with us you must ensure that others you represent are
to passengers and loss, damage and delay to luggage. We aware of the content of our Privacy Policy and consent to
are to be regarded as having all benefit of any limitation of your acting on their behalf.
compensation contained in these or any conventions.
This Privacy Policy may be updated from time to time. You
Problems During Your Holiday are responsible for reviewing this Privacy Policy periodically
If you have a problem during your holiday, please inform and informing yourself of any changes to this Privacy Policy.
the relevant supplier (e.g. your hotel) or your Limitless Travel
representatives in resort immediately. Should they be unable
to resolve the matter, please contact Limitless Travel Ltd
in the UK, either via the person with whom you made your
arrangements, or through www.limitlesstravel.org. If you
fail to contact Limitless Travel Ltd, we will not be permitted
the opportunity to investigate your complaint and rectify any
error whilst you are away, and this may affect your rights
www.limitless.holiday 35To make an enquiry or to secure your booking, please call us on
0800 711 7112
or visit our website
www.limitless.holiday
Please note that all images are property of Limitless Travel Ltd. We would like to thank
Jamie Swann and Elouise Mullen for taking photos for use in this brochure
36 0800 711 7112You can also read
