Toyota Network Training - TNT Apprenticeship Program

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Toyota Network Training - TNT Apprenticeship Program
Toyota Network
            TOYOTA   Training
  TNT Apprenticeship  Program
            NETWORK
            TRAINING
              DEVELOPING YOUR FUTURE

    Student Information Guide

    Toyota Network Training
Turning Toyota Apprenticeships into Toyota Careers

                     Toyota Technical Training – TNT Program Student Information Guide 2019
Toyota Network Training - TNT Apprenticeship Program
Overview                                                                                              RTO Partnership
          Toyota Network Training (TNT) provides pathways for those looking to undertake an apprenticeship      Toyota is working in partnership with TAFEs in all States and Territories of Australia to provide
          with Toyota Dealerships, that is aligned with Toyota products and technology.                         training designed to meet the needs of apprentices and Toyota dealership.

                                                                                                                We are currently delivering the TNT Apprenticeship / Traineeship Program in partnership with the
                                                                                                                following TAFEs:
          About Toyota
                                                                                                                   • Bendigo Kangan Institute, Victoria
          Toyota has more than 200 dealerships, who employ more than 14,000 dealership employees, which
                                                                                                                   • Charles Darwin University, Northern Territory
          makes Toyota the leading force in the Australian car market. Since its foundation in 1937, Toyota
                                                                                                                   • Canberra Institute of Technology, Australian Capital Territory
          has strived continuously to contribute to the sustainable development of society and the planet
                                                                                                                   • South Metropolitan TAFE, Perth
          through its business operations. It’s a principle that we have continued since Toyota Australia
          started in 1963 and has helped to solidify our position as Australia’s leading automotive company.       • TAFE NSW, NSW

                                                                                                                   • TAFE Queensland- Skills Tech, Queensland

                                                                                                                   • TAFE SA, South Australia
          Commitment to People Development                                                                         • TasTAFE, Tasmania
          At Toyota, we believe people are our greatest assets and we are committed to providing training and
                                                                                                                Qualified TAFE Instructors will be delivering the TNT Program to apprentices / trainees.
          development to our people to enable them to excel in their work and deliver outstanding customer
          service to meet our Guests expectation.

          The Toyota Apprenticeship / Traineeship Program demonstrates our commitment to the                    Are you thinking of a career in Light Vehicle Automotive
          development of highly skilled service technicians to meet current and future technology demands       Technicians?
          of products.
                                                                                                                Do you:

                                                                                                                   • Have an interest in mathematics and science?

                                                                                                                   • Have an interest working with cars or in a career in the automotive industry?
          Overview
                                                                                                                   • Enjoys hands-on work and display an aptitude for technical work?
          Toyota Network Training (TNT) is a competency based, high performance program providing
          pathways for those looking to undertake an apprenticeship or traineeship with Toyota Dealerships,     Are you:
          that is aligned with Toyota products and technology. The Programs are designed to support                • a good communicator?
          Toyota dealerships in developing technical capability, productivity and efficiency within the
                                                                                                                   • Are able to problem solve?
          Service Department.
                                                                                                                   • In physically fit condition?

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Toyota Network Training - TNT Apprenticeship Program
Job description                                                                                       What is an Apprenticeship?
          In the recent years, we have seen a rapid advancement in automotive technologies. The role of the     An Australian Apprenticeship is a learning pathway that combines paid on-the-job industry training
          automotive technician has become diverse and challenging. As an automotive technician, you will       and formal study with a Registered Training Organisation (RTO). Upon completion, apprentice /
          have the opportunity to problem solve and use the latest technology and much more.                    trainee can gain a nationally recognised qualification of a specific trade.

          The general duties of an Light Vehicle Automotive Technicians are:                                    There are limitations on who is eligible to participate in an Australian Apprenticeship. Generally,
             • Performs routine service maintenance such as: engine tune-ups, oil changes, tire rotation and    to be eligible, they must be of a certain age, be an Australian Citizen, Permanent Resident, or New
                 changes, wheel balancing, replacing filters as specified.                                      Zealand passport holder resident for more than 6 months or have an eligible visa. It is important you

             • Detects and diagnoses faults in engines and parts and fuel injection components with the         check if you meet the requirements.

                 assistance of computers.

             • Dismantles, removes and checks engine assemblies, transmission, steering mechanisms and
                                                                                                                What are the difference between Apprenticeship and Traineeship?
                 other components.                                                                                 • Apprenticeships are usually trade based. It is a structured training program of usually three
             • Repairs and replaces worn and defective parts.                                                         to four years. Upon successful completion of an apprenticeship, the apprentice becomes a

             • Reassembles mechanical components while referring to the repair manuals if required.                   qualified tradesperson.

             • Cleans, tests repaired parts or assemblies.                                                         • Traineeships are usually trained in a vocational area. It is a formal training arrangement
             • Replace parts with the use of various instruments to ensure that they are working properly.            between an employer and an employee of usually 12 months. Upon successful completion of

             • Cleaning and washing vehicles to maintains vehicle appearance.                                         a traineeship, the trainee receives a minimum of a Certification II in their chosen vocation.

             • Maintaining vehicle services histories by recording all service and repairs.

             • Follow workplace’s health, safety and environmental procedures.
                                                                                                                What is the Toyota TNT Program?
             • Communicate with both internal and external customers (written and verbal).
                                                                                                                TNT Program offers you a nationally-recognised and accredited apprenticeship or traineeship. You
          If you are interested in cars, technology, hands on work, problem solving and customer service, why
                                                                                                                will attend training at Toyota Technical Training Centre or at TAFE and you will receive on-the-job
          not train to become a technician with one of Australia’s leading dealer networks.
                                                                                                                training and support while working with Toyota’s quality product and technology.

                                                                                                                There are two pathways to suit your needs.

                                                                                                                   • You can choose to train for one year as a Toyota Service Technician and gain a Certificate II in
                                                                                                                      Automotive Vehicle Servicing (Light vehicle).

                                                                                                                   • Or you can choose the Toyota Pro Technician – Certificate III in Automotive Mechanical
                                                                                                                      Technology (Light Vehicle), a competency-based qualification which can be completed in
                                                                                                                      3-4 years.

                                                                                                                When you complete your TNT apprenticeship, you may progress with further training to higher levels
                                                                                                                of qualification such as Diagnosis Technician and Diagnostic Master Technician.

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Toyota Network Training - TNT Apprenticeship Program
Outcomes of the TNT Apprenticeship / Traineeship Program                                              Career Pathways
          Completing a Toyota Apprenticeship / Traineeship provides you with:                                   There are many exciting opportunities that are open for qualified automotive technicians. Toyota

             • A nationally recognised and accredited apprenticeship.                                           also provide many upskilling opportunities that enable you to embark on different career pathways.
                                                                                                                An example of possible career progression is as follows:
             • A nationally recognised qualification issued by TAFE.
                                                                                                                         Career Progression Pathways
             • Achieving Service technician or Professional technician status within Toyota.                                                 Qualified             TNT Pro-
                                                                                                                                TNT                                                       Qualified Pro-
                                                                                                                                              Service            Technician
                                                                                                                            Traineeship                                                    Technician
             • Skills in vehicle repair and periodic servicing, technical problem solving, customer services                                Technician           Apprentice

                 and communication.

             • A career pathway with opportunities for upskilling to progress within different areas                          Sales            Parts           Service         TNT Workplace                   Diagnostic
                                                                                                                            Consultant      Interpreter        Adviser            Mentor                       Technician
                 of the business.

                                                                                                                                                                              Technical Trainer /
                                                                                                                                                                                                          Technical Adviser
                                                                                                                                                                              Training Manager

          Benefits of the TNT Apprenticeship / Traineeship Program                                                                                                                                             Workshop
                                                                                                                              Sales           Parts
                                                                                                                                                                                                               Controller
                                                                                                                             Manager         Manager
             • Gaining paid work experience while studying.
                                                                                                                                                                                                          Service Manager
             • Program is designed specifically to Toyota’s processes and technology that allows you to apply
                 your learnings straight away in your work.                                                                                                                                               Fixed Operations
                                                                                                                                                                                                              Manager
             • Training workshop utilise latest Toyota diagnostic equipment, Toyota Products, components
                 and vehicle systems.                                                                                                                                                                     Dealer Principle

             • Smaller class sizes. More support from instructors, more hands-on time for skills practices.
                                                                                                                Technician Progression Pathway
                 Ability to fast track your apprenticeship if you achieve the required competencies.

             • Have an assigned workplace mentor to support you in developing your technical skills and         Toyota offers further technical training for qualified Pro-Technicians to advance to Diagnosis

                 knowledge throughout your apprenticeship.                                                      Technicians and Specialist Diagnostic Technicians.

                                                                                                                                 Toyota Work Mix and Technician Progression Pathways

                                                                                                                                                                                                                   TEAM 21
                                                                                                                                                               Specialist
                                                                                                                                                               Diagnosis
                                                                                                                                                               Diagnosis
                                                                                                                                                                 Master
                                                                                                                                                               Technician
                                                                                                                                                               Technician
                                                                                                                             Diagnosis                        Diagnosis
                                                                                                                                                               Diagnosis
                                                                                                                                                              Technician
                                                                                                                                                              Technician

                                                                                                                                                            Pro Technician
                                                                                                                             Repair                         Pro Technician                          Cert III

                                                                                                                                                                                                                   TNT Program
                                                                                                                             Maintenance                  Service Technician
                                                                                                                                                           Service Technician                         Cert II

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Toyota Network Training - TNT Apprenticeship Program
Toyota Traineeship Program (Service Technician)                                                                                                                  Toyota Pro Technician Apprenticeship Program
          What is the Toyota Traineeship?                                                                                                                                  What is the Toyota Pro-Technician Apprenticeship Program?
          This qualification offers training in vehicle routine servicing and is aligned to a Certificate II in
                                                                                                                                                                           This qualification offers training in vehicle repair and periodic servicing and is aligned to the
          Automotive Servicing Technology (AUR20516).
                                                                                                                                                                           AUR30616 – Certificate III in Light Vehicle Mechanical Technology qualification.

          Duration and Outcomes of the Traineeship                                                                                                                         The TNT Pro-technician apprenticeship program comprises of two key phases: Service and Repair.

          Duration of a traineeship is generally 12 months.
                                                                                                                                                                              • At the end of the Service Phase, the apprentice will be able to complete a routine service and
          Upon completion of this program, you will obtain a Certificate II in Automotive Servicing Technology                                                                    will be recognised as a Toyota Service Technician.
          AUR20516 plus achieve Toyota Service Technician Certification and be a qualified Automotive
                                                                                                                                                                              • Following completion of the Repair Phase, the apprentice will receive their Certificate III in
          Service Technician.
                                                                                                                                                                                  Light Vehicle Mechanical Technology issued by our partnering RTOs and is recognised by
          Trainees who completed their traineeship program can proceed to Toyota Pro-Technician
                                                                                                                                                                                  Toyota as a Pro-Technician.
          Apprenticeship Program should they wish to further their studies.
                                                                                                                                                                           Duration
          What is covered in the Toyota Traineeship Program?
                                                                                                                                                                           The Toyota Pro-Technician Apprenticeship Program is generally an average of 3-4 years that
          Subjects and the related AQF units covered in the Toyota Traineeship Program as follows:
                                                                                                                                                                           consists of on-job training at your dealership, as well as off the job training at a training facility
               Service Tech Foundations                                                             Service Phase
                                                                                                                                                                           undertaken by one of our partnered RTOs.
                 Working             Working with             Fundamentals               Service             Chassis              Engine               Driveline
                effectively            numbers                  of Service               Operations           Service              Service              Service
                                                                                                                                                                           Note that the TNT Apprenticeship Program is not just a time-based apprenticeship. Apprentices can
          AQF Units:                                  AQF Units:                   AQF Units:          AQF Units:             AQF Units:           AQF Units:
          •   AURAFA002 Read and respond to           •   AURASA002 Follow         •   AURTTA004       •   AURTTB001       •      AURTTE004        •    AURTTQ003
                                                                                                                                                                           also progress faster through their apprenticeships should they demonstrate competency in all the
              automotive workplace information.           safe working practices       Carry out
                                                                                                           Inspect and            Inspect and           Inspect and
          •   AURAFA005 Write routine texts in an
                                                          in an automotive             servicing
                                                                                                           service braking        service               service drive      required assessments.
                                                          workplace                    operations
              automotive workplace.                                                                        systems                engines               shafts
                                                      •   AURAEA002 Follow         •   AURET015 Test, •
          •   AURAKA001 Use information technology                                                         AURTTD004          •   AURTTC001       •     AURTTQ001
                                                          environmental and            charge and
              systems.                                                                                     Inspect and            Inspect and           Inspect and
                                                          sustainability best          replace                                    service
                                                                                                           service                                      service final
          •   AURAFA003 Communicate effectively in         practice in an               batteries and       suspension             cooling systems       drive assemblies
              an automotive workplace.                    automotive workplace         jump start
                                                                                                           systems
                                                                                       vehicles                               •   AURTTF001
          •   AURACA001 Respond to customer needs •       AURTTK002 Use and                            •   AURTTD002              Inspect and
              and enquiries in an automotive workplace.   maintain tools and       •   AURTA001
                                                                                                           Inspect and            service petrol
                                                          equipment in an              Identify basic
                                                                                                           service steering       fuel systems
          •   AURAFA001 Use numbers in an                 automotive workplace         automotive          systems
              automotive workplace.                                                    faults using
                                                                                       troubleshooting
                                                                                       processes
                                                                                                                                        Core units – highlighted in red.

          Who should do the Toyota Traineeship?
          It is ideally suited to people intending to work in routine servicing (e.g. Express Maintenance Bays)
          to be an Automotive Service Technician.

          It is often used as a staged pathway for staff new to working in a dealership environment or to the
          workforce, instead of direct entry into the full Apprenticeship Program.

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Toyota Network Training - TNT Apprenticeship Program
What is covered in the Toyota Pro-Technician Apprenticeship Program?                                                                                                              Who should do the Toyota Apprenticeship Program?

         Apprentices undertaking the TNT Pro-Technician Apprenticeship program will be formally enrolled                                                                                   The Toyota Apprenticeship Program is best suited to one who wants to pursue a career as an
         in the AUR30616 – Certification III in Light Vehicle Mechanical Technology.                                                                                                       Automotive Technician.

         The subjects and the related AQF units are specifically chosen to suit the needs and demand                                                                                       It is also well suited to an experienced Service Technician wanting to become a Pro-Technician.
         of Toyota products. The units covered in the TNT Pro-Technician Apprenticeship Program
         are as follows:

                            Phase 1: Service – 5 Modules (12 units from AUR30616) – 13 days off site training
                                                                                                                                                                                           Eligibility
                   Fundamentals of                        Service                              Chassis
                                                                                                                        Engine Service                Driveline Service
                                                                                                                                                                                           To undertake the TNT Apprenticeship or Traineeship Program, you will need to be employed by a
                      Service                            Operations                            Service
                                                                                                                                                                                           Toyota Dealer as a Light Vehicle Apprentice.
          AQF Units:                             AQF Units:                     AQF Units:                          AQF Units:                   AQF Units:
          •   AURASA002 Follow safe working •       AURTTA004 Carry out         •       AURTTB001 Inspect and •        AURTTE004 Inspect         •   AURTTQ003 Inspect and
              practices in an automotive            servicing operations                service braking systems        and service engines           service drive shafts                  It is preferred that you have:
              workplace
                                               •    AURETR025 Test,             •       AURTTD004 Inspect and •        AURTTF001 Inspect         •   AURTTQ001 Inspect and
          •   AURAEA002 Follow                      charge and replace
                                                                                        service suspension             and service petrol            service final drive
                                                                                                                                                                                              • completed minimum Year 10 (or equivalent) with passes in English and Math.
              environmental and sustainability      batteries and jump                                                                               assemblies
                                                                                        systems                        fuel systems
              best practice in an automotive        start vehicles                                                                                                                            • an interest working with cars and or computers.
              workplace                                                         •       AURTTD002 Inspect and
                                                                                        service steering systems
          •   AURTTK002 Use and maintain                                                                                                                                                      • an interest in a career within the automotive industry
              tools and equipment in an
              automotive workplace
                                                                                                                                                                                              • display an ability for hands on / technical work.
                             Phase 2: Repair 1 - 6 Modules (12 units from AUR30616) – 16 days off site training                                                                                • enjoy hands-on and routine work.
                Fundamentals                 Electrical                Electrical System                 HVAC System                  Brake                Steering &
                  of Repair                Fundamentals                     Repair                         Repair                     Repair            Suspension Repair                  Apprentices working for Toyota dealers under a Group Training Organisation (GTO) are also eligible.
         AQF Units:                  AQF Units:                   AQF Units:                       AQF Units:                    AQF Units:             AQF Units:
         •    AURTTA009 Carry out •      AURETR012 Test           •   AURTTA018 Carry out          •   AURETU003 Service         •   AURLTB003         •   AURLTD005 Diagnose
              pre-repair operations      and repair basic             diagnostic procedures            air conditioning and          Diagnose and          and repair light
              (mechanical)               electrical circuits                                           HVAC systems                  repair light          vehicle suspension
                                                                  •   AURETR030 Diagnose
                                                                                                                                     vehicle hydraulic     systems
         •    AURVTA004 Inspect      •   AURETR006 Solder             and repair starting          •   AURETU004
                                                                                                                                     braking systems
              damaged vehicle            electrical wiring and        systems                          Diagnose and repair                             •   AURLTD004 Diagnose
              systems and                circuits                                                      air conditioning and                                and repair light
                                                                  •   AURETR029 Diagnose
              recommend repairs                                                                        HVAC systems                                        vehicle steering
                                                                      and repair charging
                                                                                                                                                           systems
                                                                      systems

                             Phase 3: Repair 2 – 7 Modules ( 12 units from AUR30616) – 20 days off site training
                Engine              Petrol Engine                Petrol Engine               Diesel Engine                Manual                Final                Automatic
               Mechanical           Management                      Ignition                 Management                 Transmission           Drive                Transmission
                Repair                 Repair                        Repair                     Repair                    Repair               Repair                  Repair
         AQF Units:           AQF Units:                  AQF Units:                AQF Units:                     AQF Units:          AQF Units:               AQF Units:
         • AURLTE002          • AURETR023                 • AURETR031               •    AURETR024            •      AURLTX001      •      AURLTQ012            •   AURLTX002
           Diagnose and         Diagnose and                Diagnose and                 Diagnose and repair         Diagnose and          Diagnose and             Diagnose and
           repair light         repair spark                repair ignition              compression ignition        repair light          repair light             repair light vehicle
           vehicle              ignition engine             systems                      engine management           vehicle manual        vehicle drive            automatic
           engines              management                                               systems                     transmissions         shafts                   transmissions
                                systems
         • AURTTC003                                                                •    AURETR035 Apply                               •   AURLTQ001
           Diagnose and       • AURLTZ001                                                knowledge of petrol                               Diagnose and
           repair cooling       Diagnose and                                             and diesel engine                                 repair light
           systems              repair light vehicle                                     operation                                         vehicle final drive
                                emission control                                                                                           assemblies
                                                                                    •    AURETK002 Use and
                                systems
                                                                                         maintain electrical
                                                                                         test equipment in an
                                                                                         automotive
                                                                                         workplace
                                                                                                                                                     Core units – highlighted in red.

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Toyota Network Training - TNT Apprenticeship Program
TNT Program Delivery Mode                                                                            Off-Job Training Workshop

         The Toyota Apprenticeship / Traineeship are delivered through three modes:                            Off-Job training is conducted at the training facility. Training will be conducted by the TAFE
                                                                                                               Instructor in both the class room and simulated workshop environment.
             • Online Pre-Course Study & Assessment

             • Off-job Training Workshop                                                                       The training workshop will consist of:

             • On-job Dealership Tasks                                                                            • A recap session of the online Pre-Course Study. This session will focus on the areas where
                                                                                                                      apprentices / trainees might have struggled the most in the online assessments.

                        Online                    Training Workshop    Total        Dealership                    • A Recap test on the first day of the workshop on the Pre-Course Study, except for first module
                       (On Job)                        (Off site)      49 days        (On Job)
                                                                                                                      Fundamental of Service. Apprentices / trainees are to study their Pre-Course Study Materials
                                                                                                                      prior to attending the workshop.

                                                                                                                  • Delivery of Core Knowledge Theory
                   Pre-course Study
                                            Classroom          Skills Practise   Dealership Tasks
                    & Assessment
                                                                                                                  • Skills practices

                                                                                                                  • Assessments

                                  Apprentice is supported by TNT Workplace Mentor
                                                                                                               All TNT Program’s training facilities are equipped with the latest Toyota test equipment, special
                                                                                                               service tools, utilising Toyota diagnostic tools (Global Tech Stream) and Toyota models vehicles.
         Apprentices/trainees are required to demonstrate competency in all three modes to be deemed
                                                                                                               Apprentices / trainees will be able to quickly utilise the skills learnt at their off-job training and
         competent in a module/unit.
                                                                                                               apply in their normal work environment with

         Note: Competency is when you can demonstrate to both your trainer / TNT Workplace Mentor /            appropriate Mentor support.

         Supervisor that you can perform all the tasks or elements in your module independently and to
                                                                                                               If an apprentice / trainee is unable to attend a
         industry standards in the workplace.
                                                                                                               scheduled training workshop for any reason
                                                                                                               (e.g. illness or injury) they must contact their
         Online Pre-Course Study and Assessment                                                                TNT Workplace Mentor or Service Manager
                                                                                                               or the TAFE Instructor of that workshop
         Pre-Course Study and assessment underpins the core knowledge of the module. Pre-course study
                                                                                                               immediately. TAFE Instructor will organise
         and assessment must be completed prior to attending a workshop. This is done via the TNT online
                                                                                                               with the Service Manager to re-schedule the
         learning management system.
                                                                                                               apprentice/trainee into the next available class.
         Apprentices / Trainees can have multiple attempts at each online assessment. The required pass
                                                                                                               It is important to note that missing a scheduled
         mark is 100% before they can proceed to the workshop. If they are locked out of their assessment
                                                                                                               workshop may result in a delay in the
         (after 3 attempts), their TNT Workplace Mentor or Service manager can unlock the assessment in
                                                                                                               completion of apprenticeship / traineeship
         the online system.
                                                                                                               as there are limited availability of scheduled
         Apprentices / trainees cannot attend the workshop if they have not completed their online             workshops. The first 8 modules are delivered
         assessment. It is important to note that missing a scheduled workshop may result in a delay in        in sequence.
         apprenticeship completion due to limited availability of scheduled workshops in a year. There is no
         Pre-Course Study and Assessment for the first Module Fundamentals of Service.

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Toyota Network Training - TNT Apprenticeship Program
On-Job Dealership Tasks                                                                                   Assessment will take form in the following ways:

                                                                                                                      • Online pre-course study assessment for all modules except Fundamentals of Service
         Dealership tasks are an essential component of the TNT Program. It allows apprentices / trainees to
         practically apply the underpinning knowledge and skills obtained in their workshop by performing             • Recap tests of Pre-course study materials at day 1 off the module’s off-job training workshop

         these specified tasks in the dealership.                                                                     • Theory assessment and skills practices at the off-job training workshop.

                                                                                                                      • Completion of dealership tasks for each module at your dealership under the observation of
         Following each training workshop, apprentices / trainees are to discuss the associated dealership
                                                                                                                         your TNT Workplace Mentor.
         tasks with their mentors.
                                                                                                                      • Verbal verification by your TNT Workplace Mentor / TNT Instructor.
         Dealership tasks are to be completed by the apprentice / trainee under the supervision of their
         mentor within 60 business days after the completion of the associated off-job training workshop.

         The TNT Workplace Mentor will only sign off these tasks once the apprentice / trainee demonstrates        Training contract
         their ability to perform the tasks independently and competently.                                         A training contract is a legal agreement between the Australian apprentice / trainee and the

          It is important that apprentice / trainee record the relevant Repair Order Numbers associated with       employer. The contract protects both employer and apprentice / trainee’s interests. It must be

         the dealership tasks in their logbook.                                                                    completed and signed and lodged with the relevant State/Territory training authority to register the
                                                                                                                   apprenticeship or traineeship.

                                                                                                                   The training contract will specify the type of apprenticeship or traineeship that will be undertaken
         Training and Assessments                                                                                  and outlines both parties’ obligation in association with the apprenticeship / traineeship including

         To successfully complete the Toyota Apprenticeship / Traineeship Program, apprentices / trainees          probationary period details.

         will need to:
                                                                                                                   The signing and registration of the training contract is facilitated by an Australian Apprenticeship
             • complete all the online Pre-Course Study and assessments                                            Support Network Provider.
             • attend all off-job training workshops
                                                                                                                   The training contract can be amended if required. This must be discussed and agreed by both the
             • completed all modules assessment, skills practices and dealership tasks.
                                                                                                                   employer and apprentice. The RTO must also support this application if the change affects the
                                                                                                                   training plan. The employer and apprentice / trainee must fill in an application form and submit to
         Training will occur both at the dealership and at the training facility in the following formats:
                                                                                                                   your Apprenticeship Network Provider.
             • Online Pre-Course study that consist of foundational core knowledge readings

             • Face to face theory delivery and skills practice at the training facility in both a classroom and
                simulated workshop environment.                                                                    TNT Training Plan
             • The TNT Workplace Mentor demonstrating how to do various tasks.
                                                                                                                   Every apprentice or trainee must have a training plan in place as part of an Australian
             • The TNT Workplace Mentor revising core knowledge materials with apprentices / trainees.
                                                                                                                   Apprenticeship or Traineeship Program. The training plan is developed by the TAFE in conjunction
             • Learning by observation of other seniors working.                                                   with the employer and the apprentice / trainee. The training plan must be signed within three
             • Undertaking dealership tasks in the workplace.                                                      months of the start of the apprenticeship or traineeship.

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TAFE will issue a copy of the signed training plan to all parties.

          It will outline specific details of:

             • the type of qualification that will be issue upon completion

             • training provider’s details

             • the qualification units of competency selected

             • any recognised prior learning arrangement

             • any additional learning supports arrangement

             • the expected start and completion date of the apprenticeship / traineeship

             • training delivery modes (on-job / off-job) and number of training days / training hours

             • training locations

             • training assessment methods

             • the competencies requirements and the timeframe for achieving competencies

         Apprentices / trainees should inform the TAFE and the employer if they wish to be considered for
         any credit transfer or recognition of prior learning (RPL) or have any language, literacy, numeracy
         concerns or learning difficulties prior to the signing of the Training Plan.

         TAFE will make assessment and arrange support or adjustment to support the apprentices / trainees
         in their learnings and participation.

         Credits / Recognition of prior learnings (RPL)
         Credit transfers or RPLs may be available if the apprentice or trainee has documented evidence of
         achievements in a relevant unit or course.

         It is up to each TAFE to award credits / RPL. Please discuss RPL / credit transfer options with TAFE
         when you are signing the enrollment papers.

         You will need to provide Statement of Attainment or documented evidence for TAFE to assess it.

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Learning Resources                                                                                          TNT Training Calendar
         All TNT Program’s training facilities are equipped with Toyota test equipment, special service tools,       The TNT Training Calendar outlines the TNT workshop training for the year. Service managers and
         utilising Toyota diagnostic tools (Global Tech Stream) and Toyota models vehicles.                          TNT workplace mentors will use the TNT Training Calendar (available in the online management
                                                                                                                     system) as a reference when registering apprentices / trainees to nominate training start dates.
         Apprentices or trainees will be able to quickly utilise the skills learnt during training and apply it at
         their workplace.                                                                                            Apprentices / trainees should also refer to their allocated group training calendar when planning for
                                                                                                                     leave absences or to check when they are required to attend their TNT workshop training.
         All training materials, workbooks and logbooks are provided at the start of each face-to-face
         workshop.

         Apprentices / trainees are responsible for looking after their own materials and completing these           Allocation to a TNT Training Group
         materials over the course of the off-job training for that module.
                                                                                                                     Apprentices / trainees will be allocated to a training group based on preferences specified by
                                                                                                                     the Service Manager. Once confirmed, the apprentices / trainees and their service managers
                                                                                                                     will be notified.
         Online Learning Management System
                                                                                                                     Allocation into the training group takes into consideration the preferred start date for training as
         The TNT Program uses an online learning management system - ix1 to manage TNT apprentice /
                                                                                                                     indicated by the Service Manager; the number of apprentices / trainees undertaking the training at
         trainee training progress.
                                                                                                                     that dealership; class size; time of registration and other dealer requirements.
         The online management system enables all parties (Service Manager, TAFE instructor, apprentices /
         trainees, TNT workplace mentor) to access the following information:

             • TNT training workshop calendar                                                                        TNT Workplace Mentor
             • Upcoming training workshop details                                                                    Every apprentice / trainee in the TNT Program will be assigned to a TNT workplace mentor to
             • Pre-course study materials and assessment for each module                                             support you throughout the whole apprenticeship.

             • Dealership tasks requirements for each module
                                                                                                                     The role of the TNT workplace mentor is to:
             • Dealership tasks signoff (by TNT Workplace Mentor)
                                                                                                                        • Support apprentices / trainees in their learnings (e.g. by explanation or demonstration
             • Apprentice / trainee’s Training Progress Status and training record                                          of jobs),
             • TNT Program’s Policy and Code of Conduct                                                                 • Provide regular feedback about their work and progress,

         Login details to access the online learning management system will be sent to new service manager,             • Supervise apprentices / trainees in their work (as require),

         apprentice / trainee, TNT workplace mentor when registered to the TNT Program.                                 • Allocate work to apprentices / trainees to enable dealership tasks completion,

                                                                                                                        • Observe apprentices / trainees undertaking dealership tasks and signing them off once they
                                                                                                                            demonstrate competency in performing the tasks. (As part of evidence collection for RTO to
                                                                                                                            demonstrate competency).

Page 18 | Toyota Technical Training – TNT Program Student Information Guide 2019                                                                     Toyota Technical Training – TNT Program Student Information Guide 2019 | Page 19
Fees and Pay Entitlements                                                                                TNT Apprentices / Trainees Roles and Responsibility
         Under the apprenticeship / traineeship arrangement, the cost of off-job training is usually paid by        Apprentices / Trainees expectations are listed as follows:
         the employer. However, each apprentice or trainee should discuss and confirm arrangements for the          • Sign a training contract with their employer.
         payment of fees with their employer. The off-job training costs varies across each State/Territory         • Obtain and provide any statement of attainment or documented evidences to the TAFE
         and is set by the TAFE in your State/Territory. You can refer to the Fair Work Ombudsman website for          should they wish to assess for Credits Transfer or RPLs.
         more information.
                                                                                                                    • Advise employer and TAFE if they require any language, literacy, numeracy support or have
                                                                                                                       any learning difficulties prior to signing the training plan.

                                                                                                                    • Participate in the negotiation of the training plan with the TAFE and Employer.
         Wage Increment
                                                                                                                    • Sign the training plan.
         Under the Vehicle Manufacturing, Repair, Services and Retail Award, there are two ways an apprentice
                                                                                                                    • Understands the requirements and commitments of the TNT Program and their training plan.
         may progress through their apprenticeship:
                                                                                                                    • Work towards achieving the qualification as stated in the training contract.
             1. Competency-based: the apprentice moves to the next pay level when they’ve achieved a set
                                                                                                                    • Attend and work in a professional manner.
                amount of the total skill or training requirements of the apprenticeship in accordance to their
                                                                                                                    • Take care of the employer and training facility’s property and resources.
                training plan (which might be earlier than 12 months) or
                                                                                                                    • Follow all work, health, safety and environmental policies / procedures.
             2. Time-based: the apprentice moves to the next pay level after they’ve worked a certain
                                                                                                                    • Attend all scheduled training workshops.
                amount of time (e.g. 12 months);
                                                                                                                    • Undertake and complete all online Pre-Course Study Assessment before attending
                                                                                                                       off-job training.

         Additional Support or Information                                                                          • Understand the consequences of missing any scheduled training workshops or not doing
                                                                                                                       their online Pre-Course Study & Assessment may result in delay in the completion of their
         Toyota Australia has formed a national alliance with Apprenticeship Support Australia to help
                                                                                                                       apprenticeship / traineeship.
         provide consistent apprenticeship support to both dealers and apprentices / trainees
                                                                                                                    • Seek support from their Mentor when struggling with skills or learnings or understanding
         throughout Australia.
                                                                                                                       their Pre-Course Study.
         They can provide support and information in areas such as career advice, resume writing,                   • Study Pre-Course study material for their Recap test conducted on the first day of their
         coaching or mentoring support, how to enroll etc. See their website for more                                  off-job training workshop. Except for FOS module.
         information. http://www.apprenticeshipsupport.com.au/Apprentices/What-is-an-apprenticeship                 • Discuss with their TNT Workplace Mentor on the dealership tasks they require to do.

                                                                                                                    • Complete the module’s dealership tasks within 60 business days after they attended the
                                                                                                                       module’s off-job training.

                                                                                                                    • Ensure Repair Order Numbers are recorded in their logbooks.

                                                                                                                    • Maintain their training record and their dealership tasks logbooks.

                                                                                                                    • Provide their logbook to their TNT Workplace Mentor for weekly sign off.

                                                                                                                    • Establish good communication with their TNT Workplace Mentor.

                                                                                                                    • Show enthusiasm and develop good work habits / attitude.

Page 20 | Toyota Technical Training – TNT Program Student Information Guide 2019                                                                 Toyota Technical Training – TNT Program Student Information Guide 2019 | Page 21
How do I Enroll?                                                                                          Resources links:
         Step 1: Find Out More on:
                                                                                                                   TNT Apprenticeship Program Video           https://www.youtube.com/watch?v=f77rH5SIdaM#action
             • Apprenticeship / Traineeship Programs                                                               Testimonials:                              =share

             • See the TNT Apprenticeship Video:
                                                                                                                   Toyota Website:
                https://www.youtube.com/watch?v=f77rH5SIdaM#action=share

             • Jobfit: https://www.skillsroad.com.au/get-career-advice/job-fit-test
                                                                                                                                                              https://www.australianapprenticeships.gov.au/
                                                                                                                   Australian Apprenticeships:
         Step 2: Apply for the Job                                                                                                                            australian-apprentices

             • Locate your nearest Toyota dealership.                                                              Australian Apprenticeships:
                                                                                                                                                              https://www.aapathways.com.au/students
                                                                                                                   Information on apprenticeship
             • Write your resume and submit or apply for a job with a Toyota Dealership.
                                                                                                                   Apprenticeship Support Australia:          http://www.apprenticeshipsupport.com.au/Apprentices/
             • Undertake their recruitment process (e.g. Interviews)                                               Information Hub:                           What-is-an-apprenticeship

         Step 3: Hiring Process                                                                                    Skills road:
                                                                                                                   Provide information interview process,
         If successful in the hiring process,

             • Sign an employment contract with your employer                                                      Reading Writing Hotline:
                                                                                                                                                              https://www.readingwritinghotline.edu.au/
                                                                                                                   Support in reading, writing math
             • Sign the Training Contact and the proposed training plan
                                                                                                                   Toyota Resource Centre                     http://toyotainstituteaustralia.com.au/#/
             • Employer / ASSN to lodge in training contract with relevant training authorities
                                                                                                                   TNT Program                                technical/toyota-network-training?_k=8jf8s4

         Step 4: TAFE Enrolment                                                                                    Queensland Government
                                                                                                                   Apprenticeships and traineeships           https://desbt.qld.gov.au/training/apprentices
             • Sign all TAFE enrolment paperwork.                                                                  Information
             • Provide any Statement of Attainment or documents should you wish to consider for credit             Victoria State                             https://www.education.vic.gov.au/training/learners/
                                                                                                                   Get help with your apprenticeship          apprentices/Pages/default.aspx
                transfer and or RPL.

             • Discusss, review and sign training plan with the TAFE.                                              Training Services NSW                      https://www.training.nsw.gov.au/apprenticeships
                                                                                                                   Apprenticeship Information                 _traineeships/index.html
             • Keep a copy of your signed training plan.                                                           Government of Western Australia
                                                                                                                   The Department of training
         Step 5: Register into TNT Program                                                                         and Workforce
                                                                                                                   Fair Work Ombudsman
             • Service manager to enrol you into the TNT Apprenticeship / Traineeship Program.                     Apprentices / Trainees Information
                                                                                                                                                              apprentices-and-trainees
                                                                                                                   Pay guides
             • Service manager to nominate your TNT Workplace Mentor.
                                                                                                                   Fair Work Commission                       https://www.fwc.gov.au/awards-and-agreements/awards/
         Step 6: Start Training                                                                                    Access to modern awards                    modern-awards/modern-awards-list

             • Receive your TNT online learning management system login details.                                   Beyond Blue
                                                                                                                                                              https://www.beyondblue.org.au/
                                                                                                                   Help with anxiety or depression
             • Login and view your training calendar and allocated training group.

             • Be introduced to your TNT Workplace Mentor                                                          Further questions on the TNT Program?      Email: ToyotaTrainingApprentice@toyota.com.au.

             • Start your training

Page 22 | Toyota Technical Training – TNT Program Student Information Guide 2019                         Page 22                                           Toyota Technical Training – TNT Program Student Information Guide 2019 | Page 23
For further information on the TNT Apprenticeship Program
                                          please visit
                                toyotainstituteaustralia.com.au
                      or email ToyotaTrainingApprentice@toyota.com.au

TNT SIG_01- 2020
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