UNC Medical Center Pharmacy Services

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UNC Medical Center Pharmacy Services
UNCHCS PHARMACY SERVICES

                           UNC Medical Center
                           Pharmacy Services
UNC Medical Center Pharmacy Services
History
UNCHCS PHARMACY SERVICES

                            Start                                                                              Today

                                 1947                  1952              1989           1995-2009               2013-2017

                              The NC General                                                                  2013-UNC Hospitals at
                                                                                          1995- NC
                             Assembly funded        NC Memorial        Renamed UNC                            WakeBrook opened in
                                                                                         Neuroscience
                           construction of North   Hospital Opens        Hospitals                                  Raleigh
                            Carolina Memorial                                           Hospitals opens
                                 Hospital
                                                                                      2002- NC Women’s        2015-UNC Hospitals
                                                                                        & NC Children’s       Hillsborough Campus
                                                                                       Hospital move to              opened
                                                                                     free-standing facility

                                                                                       2009- NC Cancer         UNC Medical Center
                                                                                       Hospital formally      now part of a growing
                                                                                          dedicated            health system across
                                                                                                                     the state
UNC Medical Center Pharmacy Services
UNC Eshelman
                           School of Pharmacy
UNCHCS PHARMACY SERVICES

                                          North Carolina
                                        Children’s Hospital
                             Memorial                         Women’s
                             Hospital                         Hospital

                                                                         Neurosciences
                                            Cancer                         Hospital
                                            Hospital
UNC Medical Center Pharmacy Services
UNCH Surgical Tower – Coming in 2021
UNCHCS PHARMACY SERVICES
UNC Medical Center Pharmacy Services
Chapel Hill Region
UNCHCS PHARMACY SERVICES

                                                     UNC
                                                Hillsborough
                                                  Hospital

                                                                 UNC
                                                WakeBrook
                                                               Chatham
                                                 Campus
                                                               Hospital
UNC Medical Center Pharmacy Services
1. Materials Management   2. Home Health       3. Purchasing / AP              4. Pharmacy
UNCHCS PHARMACY SERVICES

                             The UNC SSC
                               will be the
                             Value–Based
                              Provider of
                                                                                                         Revenue
                                Shared
                              Services for
                            our Enterprise                                                               Quality

                                and the                               4
                            Customers and                                                      Service             Expense
                             Communities
                               We Serve
                                                                                4
                                                               4
UNC Medical Center Pharmacy Services
Health System Overview
UUNNCC H
       HECASL TPHH A
                   C ARRME ASCYYS TSE EMR V I C E S
UNC Medical Center Pharmacy Services
UNC Health Care Today
UNCHCS PHARMACY SERVICES

                                                                                                                             Alleghany                                                                                                                                                                            Camden
                                                                                                                   Ashe                                                                                                                                                  Northampton                    Gates                    Currituck
                                                                                                                                                                                                                                                  Warren
                                                                                                                                               Surry                                          Caswell              Person
                                                                                                                                                                 Stokes                                                                 Vance                  Halifax                     Hertford               Pasquotank
                                                                                                                                                                              Rockingham
                                                                                                         Watauga             Wilkes                                                                                                                                                                              Perquimans
                                                                                                                                                                                                                                                                                                                                                             2011      2017
                                                                                                                                                                                                                            Granville

                                                                                                                                                                                               Alamance
                                                                                                                                                   Yadkin        Forsyth      Guilford                      Orange                          Franklin                                         Bertie           Chowan
                                                                                         Mitchell Avery
                                                                                                                                                                                                                      Durham                            Nash
                                                                                                                Caldwell
                                                                                    Yancey                                  Alexander                 Davie                                                                                                          Edgecombe
                                                                        Madison
                                                                                                                                         Iredell
                                                                                                                                                                                                                                                                                                                                             Net patient     $2.0B     $4.9B
                                                                                                                                                                                                                                  Wake                                                  Martin         Washington      Tyrrell        Dare
                                                                                                        Burke                                                   Davidson
                                                                                                                                                                              Randolph
                                                                                                                                                                                                                                                            Wilson

                                                              Haywood
                                                                            Buncombe
                                                                                           McDowell
                                                                                                                           Catawba                   Rowan
                                                                                                                                                                                                          Chatham                                                                Pitt            Beaufort                                     revenues
                                                                                                                                                                                                                                                                                                                           Hyde
                                                Swain                                                                                                                                                                                   Johnston
                                                                                                                                                                                                                                                                     Greene
                                                                                                                                                                                                                                                                                                                                              Licensed       1,530     3,400
                                                                                                                           Lincoln                                                                           Lee
                                                                                                 Rutherford
                                      Graham            Jackson              Henderson                                                               Cabarrus                                                          Harnett                       Wayne
                                                                                                              Cleveland

                                                Macon
                                                                  Transylvania            Polk                              Gaston
                                                                                                                                                                 Stanly
                                                                                                                                                                                           Moore
                                                                                                                                                                                                                                                                      Lenoir            Craven                                                  beds
                                                                                                                                                                           Montgomery
                           Cherokee                                                                                                     Mecklenburg                                                                                                                                                   Pamlico
                                                                                                                                                                                                                                        Sampson
                                         Clay
                                                                                                                                                        Union                                             Hoke
                                                                                                                                                                                                                     Cumberland
                                                                                                                                                                                                                                                           Duplin               Jones                                                        Employees       14,000   31,500
                                                                                                                                                                     Anson      Richmond

                                                                                                                                                                                           Scotland
                                                                                                                                                                                                                                                                              Onslow
                                                                                                                                                                                                                                                                                                   Carteret
                                                                                                                                                                                                            Robeson          Bladen                                                                                                          Employed        2,110     3,200
                                                                                                                                                                                                                                                           Pender                                                                              MDs
                                                                                                                                                                                                                                                                                                                                              Surgeries      60,000   120,000
                                                                                                                                                                                                                            Columbus                   New Hanover

                                                                                                                                                                                                                                                                                                                                             Clinic visits   1.1M      3.0M
                                                                                                                                                                                                                                                Brunswick
UNC Medical Center Pharmacy Services
UNC Pharmacy Services
UUNNCC H
       HECASL TPHH A
                   C ARRME ASCYYS TSE EMR V I C E S
UNC Medical Center Pharmacy Services
UNC Medical Center Department of Pharmacy
UNCHCS PHARMACY SERVICES

                           369 FTEs (404 employees)
                             • 120 pharmacists FTE
                             • 136 technicians FTE
                             • 74 administrative staff FTE
                             • 39 pharmacy residents FTE
                           Decentralized, service-line based
                                  model of pharmacy practice
                           Fully automated distribution system
                           24/7, multi-campus operation
                           >$1 billion in revenue annually across
                                  acute, infusion and retail
                                  operations
Our Purpose is ATTRACTIVE.
UNCHCS PHARMACY SERVICES

                           Mission:
                                –To provide patient-centered
                                   medication management that
                                   optimizes outcomes through an
                                   alignment of practice, education,
                                   research and leadership.
                           Vision:
                                –One Pharmacy Community
                                   pursuing national and international
                                   excellence as the leading,
                                   innovative Department of
                                   Pharmacy.
Our Passion is on the Patient.
UNCHCS PHARMACY SERVICES

                                           On a quest to place Pharmacy at all aspects of care.
                                                                                                       Medication
                                                                                 Discharge             Assistance
                                                          Acute-Based           Medication           Program (MAP)          Discharge
                                                             Care              Reconciliation                              Prescription
                                                                                and Patient                                Services via
                                                                                 Education                                   Carolina
                                               Admission Med
                                                History and          Acute                                                   Care @
                                               Reconciliation       Clinical                                                  Home
                                                                   Pharmacy                                                    Post-Acute
                                                                   Services                                                    Pharmacist
                                                                                                Post-Acute                        Visit
                                                                                                  Care

                                  Community Based
                                      Care
                                                     Population Health:
                                                    Carolina Assessment    Pharmacy
                                                       of Medications                           Retail:
                                                                           Assistance         • In-Store
                                                      Program (CAMP)                                                     Clinic-Based
                                                                            Program         • Central Fill           Clinical Pharmacist
                                                                             (PAP)          • Mail-Order             Practitioner (CPP)
                                                                                             • Specialty
Our Plan is the Pharmacy Enterprise.
UNCHCS PHARMACY SERVICES

                                                                                                Acute                   Discharge Medication
                                                                                               Clinical                  Reconciliation and
                                                                                              Pharmacy                    Patient Education
                                                                                              Services                                               Bedside Discharge
                                                                Admission Med                                                                          Prescription
                                                                 History and                                                                             Services
                                                                Reconciliation

                                                                                                                                                                 Post-Acute
                                                                                                  System Pharmacy                                               Telepharmacy
                                                                                                                                                                    Visit
                                                Pharmacy Population
                                                                                                   Strategic Assets
                                                  Health Support

                                                                      Medication Assistance                                                  Clinic-Based
                                                                                                                Retail:
                                                                        Programs (MAP)                                                    Clinical Pharmacist
                                                                                                          Initial and Refill
                                                                                                                                          Practitioner (CPP)
                                                                                                             Central Fill
                                                                                                             Mail-Order
                                                                                                              Specialty

       Bush PW, Daniels R.. NC Med J. 2017 May-Jun;78(3):177-180.
Our Programs support our Strategy Framework.
UNCHCS PHARMACY SERVICES

                                                                          Acute &
                                                          Acute Care                        Oncology,                         Medication
                           Regional        Education &                  Ambulatory                           HR &
                                                           & Retail                         Infusion &                        Use Policy &
                           Hospitals        Research                    Care Clinical                       Finance
                                                          Operations                            IDS                            Analytics
                                                                          Services
                                                                                                                               Drug Information
                                                                                              Oncology
                                              Residency                                                                            & Policy
                                                             UNCMC         Acute Care         Operations         HR
                             Chatham          Programs

                              Hospital                                                                                            Formulary
                                                                                             On & Offsite                        Management
                                                                                              Infusion

                                                PIPC        WakeBrook    Ambulatory Care                        340b           Medication Safety

                                                                                                MAP
                                                                                                                                    Quality
                            Hillsborough
                              Hospital
                                                                         CC@H & Med
                                              Research        Retail                                        Business office
                                                                         History Services        IDS
                                                                                                                                   Analytics
Existing Times..
UUNNCC H
       HECASL TPHH A
                   C ARRME ASCYYS TSE EMR V I C E S
Medication Therapy Continues to Shift Off-Site
UNCHCS PHARMACY SERVICES

                                                           McCreary Cancer Center, a                                                                              Rockingham Cancer                                                                                              UNC Hospitals
                                                           service of UNC Hospitals -                                                                           Center, a service of UNC                                                                                    Hillsborough Campus -
                                                                      Lenoir                                                                                       Hospitals – Eden                                                                                               Hillsborough
                                                                                                                                                                    (Summer 2018)
                                                                                                                                      Alleghany                                                                                                                                                           Camden
                                                                                                                            Ashe                                                                                                                                      Northampton                Gates                   Currituck
                                                                                                                                                                                                                                             Warren
                                                                                                                                                        Surry                                      Caswell         Person
                                                                                                                                                                         Stokes     Rockingham                                      Vance                   Halifax                  Hertford             Pasquotank

                                                                                                                 Watauga              Wilkes                                                                                                                                                             Perquimans
                                                                                                                                                                                                                     Granville
                                                                                                                                                        Yadkin           Forsyth    Guilford             Orange                           Franklin                                     Bertie         Chowan
                                                                                                  Mitchell Avery                                                                                                Durham
                                                                                                                                                                                                 Alamance                                            Nash
                                                                                                                         Caldwell
                                                                                             Yancey                                  Alexander               Davie                                                                                             Edgecombe
                                                                                 Madison
                                                                                                                                                  Iredell                                                                                                                         Martin
                                                                                                                                                                                                                                 Wake                                                            Washington    Tyrrell        Dare
                                                                                                                 Burke                         Iredell                  Davidson
                                                                                                                                                                                    Randolph
                                                                                                                                                                                                                                                        Wilson
                                                                                                    McDowell
                                                                                     Buncombe                                       Catawba                 Rowan                                Chatham                                                                                   Beaufort
                                                                         Haywood                                                                                                                                                                                           Pitt                                  Hyde
                                                            Swain                                                                                                                                                                   Johnston
                                                                                                                                    Lincoln                                                                  Lee                                               Greene
                                                                                                          Rutherford
                                                  Graham            Jackson           Henderson                                                             Cabarrus                                                   Harnett                   Wayne
                                                                                                                       Cleveland
                                                                                                                                                                         Stanly Montgomery                                                                                            Craven
                                                                              Transylvania         Polk                              Gaston                                                    Moore
                                                            Macon                                                                                                                                                                                                Lenoir
                                       Cherokee                                                                                                 Mecklenburg                                                                                                                                    Pamlico
                                                     Clay                                                                                                                                                           Cumberland
                                                                                                                                                                Union                                                                                                     Jones
                                                                                                                                                                                                       Hoke                         Sampson
                                                                                                                                                                            Anson     Richmond
                                                                                                                                                                                                                                                      Duplin
                                                                                                                                                                                                Scotland
                                                                      Hayworth Cancer Center, a                                                                                                                                                                        Onslow
                                                                                                                                                                                                                                                                                             Carteret

                                                                      service of UNC Hospitals -                                                                                                           Robeson                                   Pender
                                                                                                                                                                                                                                 Bladen
                                                                              High Point
                                                                                                                                                                                                                                                                                       UNC Hospitals Therapeutic
                                                                                                                                                                                                                            Columbus                                                  Infusion Center - Chapel Hill
                                                                                                                                    UNC Hospitals Therapeutic                                                                                               New Hanover
                                                                                                                                                                                                                                            Brunswick
                                                                                                                                    Infusion Center - Pittsboro

                                                             Hazardous                                                                                                                                                                                  Non-Hazardous
                             • Greater than 150 infusion chairs                                                                                                                                        • > 6 sites across locations
System IDS- Future Growth Opportunities
UNCHCS PHARMACY SERVICES

                                       Current State                                         Future State
                                         >500 Active Studies                                >600 Active Studies
                               1 Centralized IDS Contract with Nash                Other Entities Interested In Signing
                                                                                        Centralized IDS Contract

                               UNC Medical Center

                               UNC Medical School

                               UNC Dental School

                               UNC Pharmacy School

                               Clinical Translational Research Clinic (CTRC)      Growth of Web-Based Accountability System

                               Environmental Protection Agency (EPA)              Other UNC Health Care Entities

                               UNC Nash Health Care                               Outpatient Clinics Across North Carolina

                                                                  One IRB. One Contract. One IDS.
Retail Pharmacy Services Exist Across the State.
UNCHCS PHARMACY SERVICES

                                                                                      UNCHCS Owned Hospital
                                                                                          Affiliated Hospital
                                                                                       Hospital in development
                                                                                      UNCHCS Shared Services
                                                                                             Center
                                                                                     Outpatient Retail Pharmacy

                                                                                      Employee Retail Pharmacy

                                                                                         Independent Retail
                                                                                      Pharmacy Network Partner

                                                                                             2016
                                                                                 Net Revenue            Total
                                                                                 (in millions)        Employees

                                                                 UNC Hospitals      $1,590               10,575
                                                                 UNC Rex             $950                5,950
                                                                 UNCFP               $485                1,300
                                                                 High Point          $315                2,625
                                                                 Wayne               $265                1,875
                                                                 Nash                $220                1,850
                                                                 Johnston            $195                1,525
                                                                 Pardee              $190                1,400
                                                                 Lenoir              $110                 950
                                                                 UNCPN               $105                1,100
                                                                 Caldwell            $100                 825
                                                                 Chatham             $30                  225
                                                                                   $4,555              30,200
Our Specialty Pharmacy Services are Rated Among the
                           Best!!!
UNCHCS PHARMACY SERVICES

                                                                                          Net Promoter Score
                           100

                           90
                                          89
                           80
                                                               80
                           70

                           60                                                                                                                           66

                           50

                           40
                                                                                    40
                           30
                                                                                                             32                                                     32
                                                                                                                                       29
                           20

                           10

                            0
                                        UNC**          Amber Pharmacy*            CVS*                      ACS*                     Avita*         Diplomat*   Option Care*

                                                             UNC**     Amber Pharmacy*         CVS*       ACS*        Avita*      Diplomat*   Option Care*
                                 The NPS is calculated by subtracting the number of Detractors (those who gave a rating of 0 to 6 in terms of their likelihood to recommend)
                                            from the number of Promoters (those who gave a rating of 9 or 10). In this case for UNC, NPS = 92% – 3% = 89%.

                                                                             * Zitter Health Insights Patient Satisfaction Survey – Q4 2016
                                                                               ** UNC SSC Patient Satisfaction Survey by Xcenda - 2016
…will continue our pursuit of UNCommon Excellence.
UNCHCS PHARMACY SERVICES
The Opportunity of nurturing the “Big Data”
UNCHCS PHARMACY SERVICES

                                 To thrive, modern health care organizations must become data driven
                                       Multiple data sources currently available across continuum of care

                                                                            Ambulatory
                                                                              EMR
                                                                                                   ED and
                                                         Payer Claims
                                                                                                Inpatient EMR

                                                   Provider                                              Long Term
                                                   Billings                   Patient                       Care

                                                         Healthcare
                                                                                                Homecare and
                                                          System
                                                                                                Telemedicine
                                                         Operations
                                                                            Provider Info

                                  Population Health    Community          Primary Care          Extended Care        Acute Care
Data mapping within Carolina Data Warehouse
UNCHCS PHARMACY SERVICES
We want to get there first…Assess Value, Measure Impact
UNCHCS PHARMACY SERVICES

                                                             Pharmacy Analytics
                                       UNC Eshelman               Team
                                     School of Pharmacy                             Pharmacy Services
                                        Collaboration                                    ORBIT

                                                          Pharmacy Analytics,
                                                            Outcomes, and
                                                               Impact

                                 Education/Research                                      Pharmacy System
                                     Enterprise                                          Data Governance

                                                            Pharmacy Strategy and
                                                                  Quality
Integrated Pharmacy Management Services
UNCHCS PHARMACY SERVICES

                                   Population Health Management
                                               MTM, Transitions of Care, Targeted Interventions
                                                              Potential Annual Savings: $800K
                                                                                                                    Pharmacy Benefit Management
                                                                                                                Pharmacy expense reduction through plan design and formulary modifications.
                                                                                                                                    Potential Annual Savings: $500K

                                                                                                    Optimize
                                                                                                    Pharmacy
                                                                                                    Spend &
                                                                                                     Improve
                                                                                                    Outcomes

                                     Prior Authorization Program
                           Clinical review of medication access to ensure appropriate utilization              Clinical Program Development
                                                              Potential Annual Savings: $400K                  Programs that enhance clinical outcomes while maximizing cost savings (e.g.
                                                                                                                                    340B Disease State Programs)
                                                                                                                                   Potential Annual Savings: $600K
Education Research Enterprise - Evolution
UNCHCS PHARMACY SERVICES

                                                           Service            Residents
                             Residents                                          and
                                                                              Students

                                         Service    Students     Residents   Research

                             Students
                                                                              Strategy

                                         Research

                                                    Strategy    Research      Service
                             Strategy

                                Pre-2009               Current State         Future State
Resident and Student Training Programs
UNCHCS PHARMACY SERVICES

                           • Over 80 preceptors actively participate in the execution and delivery of
                             education to residents and students

                           • 39 Residents                             • 47 PY4/APPE students
                             • 12 PGY1                                  • 12 currently in research track
                               • Pharmacy Practice, Ambulatory
                                                                      • 60 immersion students
                                  Care
                             • 10 combined PGY1/PGY2                    • Health system
                               • Health System Pharmacy                 • Ambulatory Care
                                  Administration, Pharmacotherapy       • Acute Care
                             • 17 PGY2
                               • Ambulatory Care, Cardiology,
                                  Critical Care, HSMM, Hem/Onc, ID,
                                  Peds, Psychiatry, SOT
Partnerships are Required to Seek the Opportunity
UNCHCS PHARMACY SERVICES

                                               Collaborative/    Alliance/
                             Transactional
                                                Cooperative     Partnership

                              •   Increasing communication
                              •   Increasing joint activity
                              •   Increasing potential impact
                              •   Increasing effort
UNC Medical Center Department of Pharmacy
UNCHCS PHARMACY SERVICES

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