Uniting you with your customer - Cygnia
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Start Uniting you with your customer
Less promise, more delivery. Seamless processes for happier customers. Our mission. We deliver on your promise. More than a list of services. Our customer story 2. Who we’re trusted by. Develop a formula for success. Driven by passionate people. Adapting services to a changing market. Sustainable partnerships for growth. Our customer story 3. Our customer story 1. Contact us.
Less promise, more delivery.
Together,
We’re Cygnia. More than just another logistics partner, we’re
innovators and enablers. We instil confidence and we add value. we made
We’re trusted partners, providing vital services that make a real Sophie’s day.
difference to peoples’ lives.
Logistics and fulfilment is nothing without a seamless experience
for the end user. We’ve got the systems, the facilities and the
specialist expertise to make sure that happens, but we’re not here
just to talk about that. Our focus is on you and your customers.
And our goal is to deliver for them, in every sense.
By putting your customer at the heart of our proposition, we focus on the things that matter. Cygnia offer end-to-end ecommerce and multi-channel fulfilment solutions including warehousing, worldwide distribution, freight forwarding, packing and delivery – tailored to your specific requirements. For some customers this includes bonded warehousing, Our mission is to ecommerce/multi-channel order fulfilment, or custom packaging. For others it can include gift assembly, order tracking or returns management. unite you with Underpinning all of these, we offer an extension of your brand experience. Your customers your customer. demand a seamless experience that matches the quality of your own products and services. We’re here to help you deliver that, enabling your business to thrive and grow. We’ve proved that we’re willing to invest in services and space, to help customers like you meet your growth aspirations.
Accuracy. Communications.
Minimising errors and Two-way
More than a making sure your
customers receive exactly
communication and
real-time reporting for
list of services. what was ordered. Our complete confidence.
system-directed order Gain visibility of your
management process is order progress and
We’ve developed a vast Timeliness. supported by one of the Experience. benefit from proactive Consistency.
Peace of mind that your world’s leading warehouse Delivering an customer services, We never stand still,
range of services that exceed management systems. supported by our
customers will receive unboxing experience combining innovation
expectations, but we don’t their orders on time, that reinforces your integrated systems with insightful data to
• Order Management
stop there. Our solutions supported by our carrier brand and drives an which give you control continuously drive better
• Stock Control
management system that emotive response, at the touch of a button. and more consistent
deliver the benefits and integrates seamlessly
• Warehousing
using our in-house services which support
• Distribution • Integration
assurance you need from a with a wide range of packaging expertise you in achieving your
• Picking • Cygnia Gateway
logistics and fulfilment partner. domestic and to design the growth plans.
international carriers. perfect package.
• Reporting
• Carrier Management • Packing • Data Analysis
• International Carriage • Co-packing • Continuous Improvement
• Domestic Carriage • Gifting
• Fulfilment
• PersonalisationWe’re trusted by:
Driven by passionate people.
Together,
Bespoke deliveries don’t just happen on
we made time by accident, it takes a skilled team of
Zoe’s passionate, friendly people who care about
weekend. what they do. From account managers and
packaging designers, to pickers and drivers,
we make sure your customers get the
experience they expect, and the products
they need. Like the perfect lipstick, for that
special birthday night out.Sustainable partnerships for growth.
We believe that seamless integration is only made possible through a true business partnership approach. That’s why we operate on a
human level, building lasting relationships and operating as an extension of your business to help you achieve growth.
We demonstrate this by:
Sustainable partnerships. Aligning cultures. Collaboration. People development.
Dedicated account managers who We take the time to understand We work with you every step of the Developing our staff helps achieve
take the time to understand your your proposition and we work with way – considering everything from your goals. We invest in our skills,
brand, product and expectations. you to ensure that your fulfilment peak and promotional planning, to training and working environments,
experience reflects who you are as sustainability and packing initiatives. giving our people the platform
a brand. to thrive.
1 2 3 4“Communication is
vital to help deliver
the Moonpig brand
experience right
through to customer
receipt.”
Our customer story.
Personalised gift provider Moonpig trusts Cygnia with
personalisation and fulfilment of its gift range, a scalable solution
which has grown with the extension of the Moonpig range.
Systems integration, planning and versatility are all critical to
ensuring a smooth and seamless service for Moonpig, but it’s
the people element that really makes this partnership stand out.
With a dedicated team in place that has built up a detailed
knowledge of the business, Cygnia is proactive in anticipating
and dealing with changes in ranges, order numbers and
personalisation requirements.Together,
we smashed Seamless processes for happier customers.
Steve’s PB. Exceeding your customers’ expectations can be the difference
between success and failure. Like making sure orders are delivered
in time for lung-bursting performances. This takes a partner
who can operate proactively, combining insight, technology and
expertise – anticipating trends to maintain a seamless service.We deliver on your promise.
We believe in the continuous innovation of processes to drive standards. Your customers want seamless, fuss-free fulfilment – exactly
as they ordered. By embracing digital technology and maximising the use of data, we offer an extension of your online or multi-channel
experience. More than that, we act as a trusted extension of your brand.
We demonstrate this by:
Data-driven. Your customers’ Proactive and pre-emptive. Technology-led.
Monitoring analytics such as feedback matters. Exceed expectations with a partner Continuously investing in new systems
geographical mapping and SKU Regularly checking online feedback that can identify and act on trends as and tools to enhance our ability to
velocity gives us the insight we need sites ensures standards and they emerge. meet the changing demands of our
to drive continuous improvement. identifies potential issues early. customers.
1 2 3 4Our customer story.
We unite Revolution Beauty with its customers, thanks to a
collaborative approach which ensures our solutions can switch
as quickly as the brand’s dynamic product range.
Revolution Beauty is a rapidly growing beauty business which
specialises in creating and developing products faster than anyone
else, ensuring it is highly responsive to changing tastes.
This fast-paced development for the social media generation
demands short lead times on delivery, a challenge we’re able to meet
thanks to innovation of processes and effective demand planning.
“Our process innovation
ensures agile and
highly responsive
solutions for
customers, especially
during peak demand.”Together, Develop a formula for success.
we celebrated
Father’s Day. The right product, in the right packaging, delivered
on time and with a personalised touch. Bringing
those elements together is enough to put a
smile on a customer’s face, but it starts with a
collaborative approach of developing services to
meet the changing needs of your customer.Adapting services to a changing market.
We understand that different customers have different needs and we’re committed to working in partnership to continuously innovate our
services. From personalisation services and hand-written gift notes, to our out-of-hours store delivery system, we’re constantly striving to
develop innovative services which help overcome individual challenges.
We demonstrate this by:
Innovation of services. Working Delivering excellence. A helping hand. Supporting your growth.
closely with customers as they A trusted partner you can rely on, Giving guidance and expertise in every Whether you need returns
grow, developing new services and with a full range of flexible services aspect, from delivery performance management or are expanding into
solutions to enable their business to meet all requirements. metrics to new packaging solutions for international delivery, we work in
to thrive. enhanced results. partnership to support your growth.
1 2 3 4“It’s an added-value
solution developed
specifically for this
customer as part of
an extensive range
of services.”
Our customer story.
As part of our end-to-end multi-channel fulfilment solution
for Whittard of Chelsea, Cygnia has developed a completely
bespoke series of blending rooms – a real added-value service to
enhance results for end users.
Whittard of Chelsea is an international, multi-channel retailer
of luxury tea, coffee, hot chocolate and gifts. The blending
room enables our team to weigh loose leaf teas for delivery
in a container of the end user’s choice, and to weigh coffee beans
which are ground to individual preferences.Uniting you with your customer
Looking for a trusted logistics and fulfilment partner? Speak to Cygnia – uniting you with your customer. +44 (0)1604 664300 sales@cygnia.net www.cygnia.net
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