UOB and Singtel Joins 9 Other Winners at the IDC Digital Transformation Awards 2020 Asia/Pacific
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UOB and Singtel Joins 9 Other Winners at the IDC Digital Transformation Awards
2020 Asia/Pacific
nd
SINGAPORE, October 22 , 2020 – IDC Asia/Pacific
revealed today 11 winners at the 2020 Asia/Pacific IDC
Digital Transformation Awards (DXa) led by Union Bank
of the Philippines (Regional Digital Trailblazer), Piramal
Glass (Regional Digital Transformer) and Ather Energy
(Regional Digital Disruptor). Singapore-based organizations
like UOB and Singtel are also part of the prestigious list of
regional winners along with Bank Danamon, Haier Group
Corporation, New Zealand Inland Revenue Department,
OpenRice Limited, Shinhan Bank, and National Health
Insurance Administration, Ministry of Health and Welfare -
Taiwan.
Now on its fourth year, IDC’s DX Awards celebrates the
tech-enabled resilience of enterprises as they reimagine
their business in the new normal. This year’s DX champions
were chosen based on their successful implementation of
digital initiatives that address new customer requirements,
development of new capabilities, deployment of new critical
infrastructure, and pursuit of new industry ecosystems.
Figure 1
- 1-Figure 1: 2020 Asia/Pacific IDC
Digital Transformation Awards
Winners
“Heading into 2020, we knew that
the digital economy was upon us.
Organizations across the region
were equipping themselves with
new insights, capabilities, business
models, and partnerships, so they
could establish themselves as
leaders in their respective markets.
We saw the digital determination
of organizations and their leaders,
as they prepared their businesses
for a new decade filled with new
possibilities. But none of us were
truly prepared for what 2020 has
brought so far—for organizations
in the region, this meant picking up
the speed and fast-tracking their
digital transformation initiatives
to overcome the challenges
of a global crisis. This year's
DX Awards winners have been
- 2-tried and tested—and as they
endure and emerge more resilient,
they have become true digital
champions, and examples for their
peers across Asia/Pacific," says
Sandra Ng, Group Vice President
for ICT Practice at IDC Asia/
Pacific.
These winners showed exceptional
transformative initiatives that
helped them rise above more than
1200 nominations in this year’s
competition.
• Union Bank of the Philippines (Philippines) and
Edwin R. Bautista named as 2020 Asia/Pacific
Digital Trailblazer and 2020 Asia/Pacific DX CEO:
Union Bank of the Philippines
(UnionBank) embraces the future
of banking and is committed to be
the Philippines’ leading digital bank
to best serve the growing needs
of Filipinos everywhere. The bank
has always been among the first to
embrace technological innovations
to empower its customers.
UnionBank’s digital transformation
(DX) strategy reinforced its
commitment to deliver a superior
customer experience (CX) and
promote inclusive prosperity in the
Philippines.
Edwin R. Bautista is among the
few leaders in the Philippines
bold enough to transform the
organization immediately. When
he started as CEO, he made
a promise to not leave anyone
behind while delivering superior
financial results, which is backed
by the bank’s two years of
- 3-record income. He has led
the bank’s transformation and
shared its success story across
Asia. Meanwhile, he is a strong
advocate of the use of digital
technologies in the country as
a key to inclusive prosperity
through supporting government
initiatives and working with partner
organizations. UnionBank’s
transformation led by Mr. Bautista
has permeated the organization as
UnionBankers remain committed
to the organization's purpose,
predicated on the fact that the
world will continue to evolve and
transform to leave no one behind.
• Piramal Glass (India) named as 2020 Asia/
Pacific Digital Transformer for its Real-Time
Manufacturing Insights initiative:
Piramal Glass is a global specialist
in glass packaging design,
production, and decoration for
businesses in the pharmaceutical,
cosmetics and perfumery, and
specialty food and beverage
industries. The company offers
complete end-to-end glass
packaging solutions in over
50 countries, with its design,
production, and decoration
footprint in the United States,
India, and Sri Lanka having an
overall capacity of 1,375 tons
daily and using 12 furnaces and
60 production lines. With glass
container production a continuous
complex manufacturing process
with over 150 variables, Piramal
Glass has custom-developed
Real-Time Manufacturing Insights
- 4-(RTMI), a smart manufacturing
platform, to gain live visibility
into operations and analyze
defects and losses at various
stages. This initiative is at the
core of the company's overall
digital transformation (DX) to
transform itself into an insights-
driven organization, led by
customer centricity and operational
excellence and imbibed with a
digital-as-a-fabric perspective. The
company has also built a partner
ecosystem that provides best-
in-class solutions by leveraging
analytics, Internet of Things (IoT),
cloud, and security and constantly
introducing upskilling programs
and initiatives for employees,
making them future-ready. To
date, Piramal Glass has analyzed
over 200 million data points from
4,000 sensors and equipment,
achieving production efficiency.
• Ather Energy (India) named as 2020 Asia/
Pacific Digital Disruptor for its Ather 450X: Smart,
Connected, Electric Intelligent Scooters:
Founded in 2013 by Tarun
Mehta and Swanpnil Jane, Ather
Energy is an electric vehicle
start-up based in Bangalore.
Driving in India can be tricky, with
roads cratered with potholes,
nameless streets, chronic traffic
congestion, and confusing city
layouts. To bring cost-effective
mobility solutions to India's fast-
growing economy, Ather Energy
developed Ather 450 and Ather
450X, two intelligent scooters, and
established AtherGrid, an electric
- 5-vehicle charging network. Powered
by artificial intelligence (AI) and
cloud Internet of Things (IoT)
solutions, Ather Energy's scooters
provide users structured electricity
plans, predictive maintenance,
and route optimization information,
ensuring long-term transportation
cost savings. Cloud software and
architecture solutions have also
enabled the company's team
to deploy microservices in real
time constantly, delivering more
frequent monthly platform updates
to maximize the connected
scooters. Innovative updates
include "guide me home" lights
and real-time ride/energy efficient
indicators. Meanwhile, the
scooters' aggregated data while
on the road has given the Ather
Energy team essential intelligence
to develop future models based on
customer habits and requirements.
Ather Energy has since launched
its AtherSpace experience center
and over 50 charging points and
plans to increase its production
output to 100,000 units annually.
• Joe Yau of OpenRice Limited (Hong Kong) also
named as 2020 Asia/Pacific DX CEO:
OpenRice is the most popular
and award-winning dining
guide in Hong Kong, providing
comprehensive dining information,
value-added services, user-written
restaurant reviews, and ratings in
one place, enabling food lovers to
find the right dining experience.
Shifting from a dining guide to
a foodtech ecosystem in the
- 6-beginning of 2017, OpenRice
began by redeveloping its table
booking system into a native
app and website, connecting
consumers, restaurants, and
partners in the food and beverage
(F&B) and non-F&B sectors.
Led by CEO Joe Yau, this new
initiative includes transformation
of a table booking system into
a one-stop merchant platform
called OpenRice Biz to support
restaurants’ dining business
journey and the availability of
market insights solutions for
merchants, as well as agile and
digital business operations.
Enabling technologies, particularly
big data and analytics and artificial
intelligence (AI), are adopted
to empower the initiative. The
OpenRice foodtech ecosystem
strives to redefine users’ total
dining experience and service
merchants in marketing and sales,
data analytics, as well as business
operations, and solutions, bringing
both tangible and intangible
benefits to stakeholders in the
ecosystem. A 24 x 7 online table
booking is one of the most used
services on OpenRice Biz. As of
February 2020, over 1.8 million
unique users have booked through
OpenRice, with more than an
average of 7,000 daily bookings.
• Lucheng Chen, Chairman and General Manager
of Haier Group's COSMOPlat Internet of Things
Ecosystem Technology, Haier Group Corporation
(China) named as 2020 DX Leader for Asia/
Pacific:
- 7-Established in 1984, Haier Group
Corporation is a world-leading
provider of solutions to better
life. In the Internet of Things
(IoT) era, Haier Group has
transformed from a traditional
manufacturing enterprise into
an IoT community ecosystem,
building the world's leading IoT
ecosystem brand. Lucheng Chen,
chairman and general manager
of Haier COSMOPlat, made sure
Haier's Rendanheyi model was
observed to encourage continuous
innovations within the organization.
Furthermore, Haier has penetrated
the technical fields of artificial
intelligence (AI), blockchain, cloud
computing, data technology, edge
computing, facial recognition,
and 5G (ABCDEFG), digitized
all business processes, and
repeatedly attained increased
user, enterprise, and ecosystem
value through its COSMOPlat
industrial internet platform. Under
his leadership, this platform has
supported Haier Group in the
upgrade of its seven major nodes
comprehensively and implemented
a mass customization model
with the successful participation
of users in the processes of its
15 intelligent interconnected
factories. With COSMOPlat,
Haier Group has also empowered
more small and medium-sized
enterprises (SMEs) to realize the
value of digital transformation (DX)
and high-quality development
through its "1 + 7 + N" experiential
cloud platform. To date, the
mass customization model has
- 8-been replicated in 15 industries,
12 regions, and more than 20
countries.
• Bank Danamon (Indonesia) named as 2020 Asia/
Pacific DX Gamechanger for its Danamon Digital
Transformation initiative:
Established in 1956, Bank
Danamon is one of Indonesia’s
largest financial institutions,
serving consumers, micro, small,
and medium-sized enterprises
(MSMEs), and enterprise banking
segments. It also offers Sharia
banking services and provides
financing for automotive and
consumer goods through its
subsidiary, Adira Finance. The
bank operates an extensive
distribution network spread
out across Indonesia, with 910
branches and subsidiary service
outlets. In 2018, Bank Danamon
established its digital strategy,
accelerated by the strategic
investments of the Mitsubishi
UFJ Financial Group (MUFG)
and MUFG Innovation Partners
in partnership with Indonesia's
prominent digital players. The
strategy focuses on the three
pillars of a digitally enabled
integrated network, high-touch
services, and a digital core and
has shifted the bank's traditional
risk approach, marking its move
into the digital lending arena.
Bank Danamon launched its
API Central in 2018. Notable
strategic partnerships have also
been established with GoPay,
Tokopedia, and Carsome. It has
- 9-also partnered with Investree and
signed its first loan channeling
agreement to cater to SMEs. Bank
Danamon has also launched the
D-Bank app for online account
registration and D-BisMart app for
business owners involved in the
supply chain community.
• New Zealand Inland Revenue Department
(New Zealand) named as 2020 Asia/Pacific
Information Visionary for its Inland Revenue
Business Transformation Program:
The New Zealand Inland Revenue
Department (IRD) plays a critical
role in contributing to the economic
and social well-being of New
Zealanders. Its comprehensive
multiyear transformation project
features a well-integrated digital
transformation (DX) strategy
and road map that is constantly
evolving with information
management at the DX strategy’s
core. Information transformation
is infused into all stages of the
road map with the objective
of removing information silos
and barriers to enable better
services to stakeholders. The
transformation program includes
IRD's new technology platform,
START, a modern, resilient,
and configurable platform that
integrates tax and social policy
products. In addition, a new data
and intelligence platform (DIP)
has enabled vast and varied data
collection to facilitate quicker
responses in emerging trends and
inform decisions, complementing
analytical capabilities available
- 10-in START to tailor-fit proactive
interventions for customers. Other
new tools include information
and knowledge management
capabilities, advanced analytics
and approaches, and improved
business intelligence and
reporting. The program also
includes a focus on creating an
inclusive culture that is customer-
centric, agile, and intelligence-led,
with IRD supporting customers and
staff through significant training
and communications programs
to articulate the benefits of IRD's
modern revenue technology
program. For the fiscal year that
ended in June 30, 2020, IRD
collected US$76.1 billion — over
80% of Crown Revenue. IRD
has successfully transformed
New Zealand’s revenue system
by changing every aspect of
the way the system operates
while maintaining consistent and
uninterrupted services in collecting
tax and paying entitlements.
• Shinhan Bank (Korea) named as 2020 Asia/Pacific
Omni-Experience Innovator for its Establishment
of the R-Offering System for Real-Time Customer
Management of Omni Channel:
Shinhan Bank, South Korea's
second-largest commercial bank,
has a long history in the country.
To further cement its legacy,
it pioneered the use of digital
technologies, strengthening
customer centricity in its business
model. Previously, the company's
collection of digital journey results
and insight application, which
- 11-was derived punctually, lacked
linkage. Hence, the bank rolled
out the Real-Time Offering (R-
Offering) system, a real-time
event detection and processing
platform, to provide customers
and employees with offers and
information, analyze customer
behavior patterns and trends,
and resolve customer needs
as they occur. To this end, R-
Offering analyzes 120 million
pieces of data daily from 25 million
customer situations throughout
21 contact points in branch
counters, apps, internet banking
websites, and chatbots, as well
as detects events generated by
customer bank transactions in real
time. Because of its advanced
features, the platform supports
processing activities by detecting
missing employee and customer
information and augments sales
processes by uncovering new
opportunities. With R-Offering in
place, clients and personnel can
access relevant deals and data
points in as quick as one minute
throughout 12 channels.
• Singtel named as 2020 Asia/Pacific Operating
Model Master for its Singtel Operating Model
Transformation Program:
The Singtel Group is Asia's
leading communications group,
providing a diverse range of
services, including fixed, mobile,
data, internet, TV, ICT, and
digital solutions. Headquartered
in Singapore, Singtel has 140
years of operating experience,
- 12-playing a pivotal role in the
country's development as a
major communications hub. In
2019, it launched the Singtel
Operating Model Transformation
Program (SOMTP) to transform
the organization's operating model
for developing and enhancing its
digital products and services. The
program provides the framework
to develop innovative digital
business models and ecosystems.
In doing so, SOMTP enables
the company to penetrate new
markets. Its key pillars include
incorporating rigorous user
experience (UX) design practices
into product development to meet
high usability standards and
customer needs, reengineering
core systems and processes for
seamless and consistent high-
quality experiences across devices
and channels, reconfiguring
digital capabilities to make them
reusable and shareable with
other Singtel products, and
accelerating time to market by
adopting agile and DevOps best
practices. Since the program's
implementation, the company has
seen a significant increase in its
digital services' adoption, growing
in all stages of the customer
journey — from discovery and
sales to customer care. For
instance, the My Singtel app's
transactions increased by 40% in
2019. Furthermore, SOMTP has
enabled Singtel to accelerate and
monetize innovative services for
nontelecommunications verticals,
- 13-such as insurance, wellness, and
food and beverage (F&B).
• United Overseas Bank named as 2020 Asia/Pacific
Talent Accelerator for its UOB Enterprise Data and
Analytics Transformation:
United Overseas Bank Limited
(UOB) is a leading bank in
Asia with a global network of
more than 500 offices in 19
countries and territories in
Asia Pacific, Europe and North
America. UOB's Enterprise Data
and Analytics Transformation
strategy is accelerating the
adoption and usage of data
and analytics to drive business
transformation across UOB
Group. Underpinning the Bank's
strategy is its holistic approach
that focuses on enhancing people
and data capabilities, processes,
and technology. In 2019, UOB's
Data Management Office and the
Bank's Human Resources function
created a Group-wide learning
and development programme
called Better U to help the bank’s
more than 26,000 employees
deepen their digital and data
skills. Better U is the first in-
house designed digital, data, and
soft skills training programme
to receive accreditation by the
Institute of Banking and Finance
Singapore. UOB is also a leader
in nurturing a pipeline of future
talent in data analytics through
traineeships and scholarships,
such as the Master of Science in
Accounting (Data and Analytics)
- 14-scholarship at the Singapore
Management University.
• National Health Insurance Administration, Ministry
of Health and Welfare (Taiwan) named as recipient
of the 2020 Special Award for Resiliency in Asia/
Pacific for its Elevating the Network of MediCloud
System:
Since its launch in 1995, the
National Health Insurance
Administration (NHIA) under the
jurisdiction of Taiwan’s Ministry of
Health and Welfare has provided
convenient and integrated medical
services to ensure equality
in healthcare access with the
National Health Insurance (NHI)
system. Capitalizing on novel
technologies, NHIA created a
people-centered healthcare
model that featured digital
health competence, innovative
community services, and smart
medicine. Because of its early
digital investments, the NHIA was
equipped with the organizational
flexibility to develop a real-
time alarm system called NHI
MediCloud System for travel
history, occupation, contact
history, and cluster history (TOCC)
tracking, and telemedicine. This
system proved to be instrumental
in NHIA’s response to the
COVID-19 pandemic because it
sent timely and relevant messages
to healthcare institutions and
helped minimize transmissions.
This early preparedness endeavor
restricted vulnerabilities in
the prevention and control
program, minimized the
- 15-pandemic’s threat, and became
the new norm of pandemic
prevention and control in the
international community. For post-
pandemic reconstruction, NHIA
operates with digital technology
incorporation and cross-agency
digital integration by facilitating
public–private partnerships,
connecting with NHIA’s big
data network, enhancing NHI
database functions, developing
a smart healthcare system,
promoting precision healthcare
applications, loosening regulations
to empower physicians, and
rooting telemedicine models.
IDC’s DX Awards follows a two-
phased approach to determine
country and regional winners.
Each nomination is evaluated
by a team of local and regional
IDC analysts against a standard
assessment framework based on
IDC’s DX taxonomy. All country
winners will qualify for the regional
competition to be decided by a
panel of judges comprised of IDC
analysts, industry practitioners,
thought leaders, and academia
around the globe.
All the winning digital
transformation projects were
selected as part of almost 1300
high-quality entries received
from more than 640 end-user
organizations across Asia/Pacific*.
Country winners will then be pitted
other country winners for the same
category to ultimately determine
the region’s best of the best.
- 16-IDC’s new integrated content hub
that takes IDC thought leadership
events online, and exclusive
analyst essential guidance videos
on-demand. To get a preview of
this game-changing virtual events
platform for the ICT industry,
click HERE. For more information
on IDC DX Awards, please visit
www.idcdxawards.com.
IDC defines Digital Transformation
(DX) as the approach where
organizations drive changes
in their business models
and business ecosystems
rd
by leveraging 3 Platform
technologies (e.g. Cloud, Mobile,
Big Data/Analytics, Social and
IoT) and competencies. IDC's
Asia/Pacific Digital Transformation
Strategies research program
studies the transformation efforts
of organizations across five critical
dimensions (leadership, omni-
experience, data, operating model,
and worksource) in their use of
3rd Platform technologies. This
program examines organizations'
maturity, key market trends,
competitive landscape, and end-
user buying behavior from an
IT and LOB standpoint. Users
can expect both quantitative
data and qualitative insights as
well as strategies for revenue
growth in the marketplace. By
combining both supply and
demand perspectives, this
research helps vendors identify
key areas of growth across
countries and industries. To learn
more about IDC’s Asia/Pacific
- 17-Digital Transformation Strategies
and research, visit HERE.
For more information about IDC
DX Awards, contact Celeste
Narvaez cnarvaez@idc.com or
Paula Jalosjos pjalosjos@idc.com.
For media inquiries, contact Tessa
Rago trago@idc.com or Alvin
Afuang aafuang@idc.com.
- Ends -
About IDC
International Data Corporation
(IDC) is the premier global
provider of market intelligence,
advisory services, and events
for the information technology,
telecommunications, and
consumer technology markets.
With more than 1,100 analysts
worldwide, IDC offers global,
regional, and local expertise
on technology and industry
opportunities and trends in over
110 countries. IDC's analysis and
insight helps IT professionals,
business executives, and the
investment community to make
fact-based technology decisions
and to achieve their key business
objectives. Founded in 1964, IDC
is a wholly-owned subsidiary of
International Data Group (IDG),
the world's leading media, data
and marketing services company.
To learn more about IDC, please
visit www.idc.com. Follow IDC on
Twitter at @IDC.
- 18-IDC is a subsidiary of IDG, the world’s leading technology
media, research, and events company. Additional information
can be found at www.idc.com. All product and company
names may be trademarks or registered trademarks of their
respective holders.
For more information contact:
Alvin Afuang
aafuang@idc.com
+63917 7974 586
Paula Jalosjos
pjalosjos@idc.com
+63917 7940 770
Theresa Rago
trago@idc.com
+65 9159 3053
Celeste Narvaez
cnarvaez@idc.com
+63917 6277 676
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