Update from the Director of Operations (page 3) - Repairs and maintenance update (page 4) Get a top up on your savings (page 11) - Habinteg ...
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Issue 24 Spring 2019 Update from the Director of Operations (page 3) Repairs and maintenance update (page 4) Get a top up on your savings (page 11)
Welcome from the editor
Welcome to the spring 2019 issue of Update. This issue is full of really
important information about the way we deliver our services to you.
There have been some changes to our operations department and as a
result your local Habinteg staff may change. You can read all about the
changes on page 3.
We’ve streamlined the way we deliver repairs and maintenance to provide
you with a consistent service and better value for money. You can find all
the information on page 4.
We know you may have questions about these changes so please do not
hesitate to contact us using the details on the back page.
In addition we've included useful information on a variety of things
including Universal Credit, savings accounts, protecting your home from
condensation and getting help with the cost of white goods.
We love hearing from our tenants, so if you would like to feedback on this
issue of Update or would like to contribute to future issues, please get in
touch via your local staff member, or contact our Communications team
by using the contact details below.
Happy reading!
Rachel Jackson, Communications and Marketing Officer
Update from the Director of Operations 3
Tenant newsletter contribution
Update to our repairs and maintenance service 4
Freepost RTLK-BBYA-KKRC A new gas contractor for Habinteg 5
Habinteg Housing Association
Holyer House Have you been affected by bedroom tax? 6
20-21 Red Lion Court
London, EC4A 3EB Introducing... Nic Bungay 7
Telephone 020 7822 8700 Stop the build up of condensation in your home 8
Fax 020 7822 8701
Email comms@habinteg.org.uk In the Spotlight 10
www.habinteg.org.uk
Money matters 11
The deadline for including your
contributions in the summer
Noticeboard 15
2019 issue is 26 April 2019. Community 16
Take a break 19
news
Update from the Director of Operations
By Jameel Malik, Director of Operations
You will see throughout this Habinteg tenancy. Our new phone system will ensure you
edition of Update that we get through to the right person, whether you need to speak
have been making changes to someone about rents, repairs, neighbourhood issues or
across the business to make something else.
sure we deliver a great service You can find our contact details on the back of this newsletter.
to you. We’ve reviewed our Remember you can also email us or report a repair using our
rents and service charge online repairs form 24 hours a day.
processes, improved the
way we deliver repairs and If you have any questions about the changes please email us on
maintenance and we’ve also direct@habinteg.org.uk
updated our local services.
From Monday 1 April your
neighbourhood services will be What does a Neighbourhood Co-ordinator do?
provided by Neighbourhood
Our Neighbourhood Co-ordinators replace the Community
Co-ordinators and supported
Assistants that you are used to. The main responsibilities are:
by Neighbourhood Managers.
Your local staff will be in • Ensuring landlord services are delivered efficiently
touch when they are in place • Empowering customers to become more involved
to introduce themselves and • Helping tenants with issues such as their tenancy,
answer any questions you may
adaptations services or moving home
have. Depending on where
• Managing grounds maintenance and cleaning contractors
you live, it may be the same
Habinteg staff member that • Signposting customers to local support and advice services
usually works on your scheme, • Letting empty properties.
but some of our tenants might
find that the local service is
delivered by someone new.
As always, our staff will carry What does a Neighbourhood Manager do?
Habinteg ID badges so if you Our Neighbourhood Managers replace the previous
don’t recognise them you can Housing Managers. They have a bigger patch and most
request to see it. manage one or more Neighbourhood Co-ordinators.
You may not have someone Their responsibilities include:
at your scheme as regularly as
before. So, the easiest way to • Managing the Neighbourhood Co-ordinators
speak to us about any issues • Ensuring landlord services are delivered to a high standard
you may have is to contact • Responding to complaints
Habinteg Direct. The Habinteg • Ensuring estate contractors deliver high quality services
Direct team can help you with • Working in partnership with tenant representatives.
all queries to do with your
Update | Summer 2018 3
Spring 2019
news
Update to our repairs and maintenance service
By Adrian Southwick, Head of Asset Management
We are always working resolved quicker and ensure What is planned maintenance?
to ensure that Habinteg you receive the best service
Planned maintenance is
services match our tenants’ when you to log a repair.
what we call bigger pieces
expectations and deliver
There are several ways to of maintenance work that
value for money. We have now
report a repair to Habinteg we plan in advance, such
developed a new approach to
Direct: as bathroom replacements,
repairs and maintenance to
external decorating and
deliver a consistent service for Call on 0300 365 3100
replacing your kitchen. This
all tenants across the country. Email direct@habinteg.org.uk is different from responsive
From Monday 1 April your local Go to repairs, which is when we
contractor may change, and www.habinteg.org.uk/repairs come and fix something in
you may notice some new and fill in our short repairs your home when you tell us it
workmen and vans in your form. has broken.
area. However, every contractor
that comes to your home to Stock condition survey
carry out work will be carrying In 2018 we visited all of our
a Habinteg ID badge. If at any properties to check the
time a contractor isn’t able condition of key components
to show you ID, or you want such as kitchens, bathrooms,
confirmation of their identity and windows, as well as
please call Habinteg Direct on looking at how accessible each
0300 365 3100. property is. This is called a
If you have gas appliances, stock condition survey and we
they will be serviced by Robert use the information that we
Heath no matter where you learned from it to decide how
live. All other repairs and we will undertake our planned
maintenance will be carried maintenance.
out by one local contractor for Based on what we learned
your area. from the survey we have
You will be sent a letter with put together a five year
details of who your new repairs programme of improvements
and maintenance contractors and renewals for our tenants’
are shortly. They will then be homes. The order in which
visiting your area to get to they are done is based on
know the tenants, we will send several factors including the
you details about this too. age and condition of the
features in your home. You will
Reporting repairs be notified in advance of any
As you know, all repairs should works we plan to do on your
be reported to Habinteg Direct home.
rather than your local scheme
staff. This will get your issue
4 Summer 2018 | Update
Spring 2019
news
A new gas contractor for Habinteg
By Gary McIntosh, Business Development Director at Robert Heath
Robert Heath is a family
business; and we are proud
to retain the “family ethos
and values” which are the
foundation for delivering our
services.
All of our clients are affordable
housing providers. We work
with some of the largest social
housing providers, such as
Clarion and Orbit Groups,
but we have also gained a
reputation and expertise in
delivering our services to
A Robert Heath engineer
smaller providers and specialist
providers, such as Anchor from which they return the as the faces of Robert Heath,
Hanover, Haig Housing and results of their work. we place great emphasis on
now Habinteg. ensuring that they are polite
Our administrators, who are
Our Head Office is in Surrey and punctual and work cleanly
also spread around the country,
but we can work around and safely in resident’s homes.
are in constant communication
the country thanks to our with our engineers, and We hope to work with
continued investment in can add jobs or move jobs Habinteg for many years to
technology to deliver our around between engineers, to come and hope that the Robert
services. For example, our ensure that we get to all our Heath engineers and vans
engineers, whilst directly appointments. become familiar to tenants.
employed by Robert Heath, Please contact us through our
all work from home. They In addition to being local to
website www.robertheath.
are equipped with the latest the areas in which they work,
co.uk if you have any questions
smartphones, to which their our engineers all received
about the new contract.
day’s work is delivered and Customer Service training, and,
How to contact Habinteg
There are lots of ways to contact Habinteg no matter what time of day it is.
We have introduced a new automated menu to our phone system, Habinteg Direct on
0300 365 3100. This will ensure your calls are answered quickly by the right person.
From 1 April 2019, when you call us, you will be asked to choose one of the following options:
1 – For repairs 4 – To discuss your rent account
2 – If you are a contractor for Habinteg 5 – For all other enquiries
3 – To make a rent payment 9 - To hear these options again
Update | Summer 2018 5
Spring 2019
news
Have you been affected by bedroom tax?
By Julie Clarke, Senior Housing Manager
Many of our tenants have
experienced a reduction
in their Housing Benefit or
Universal Credit because they
have a spare bedroom.
This leaves tenants needing
to pay the shortfall of the rent
that their benefits do not cover.
However some of our tenants
have challenged the bedroom
tax and won the case.
They have been able to win
their appeal, because of one of
the following reasons:
• An extra bedroom is
needed due to overnight lived in the property that cases that involve
needs of a disabled child (resulting in the number disabled adults or children
of rooms needing to be have a stronger chance of
• Seperate bedrooms are
reduced) success.
needed as disabled adult is
unable to share a room • The adaptions in the What should I do if I have
current property would not been affected by bedroom
• The bedroom is needed for
be able to be mirrored in tax?
a student who is studying
another property following
away from home Write a letter of appeal to your
a move.
Housing Benefits team at your
• The room is needed for
Get familiar with other local authority and ask them
‘exceptional use’ – this
appeals that have been won to appeal your claim. There are
could be because the
lots of great templates online.
room is needed for a part- You can find successful
In your letter you could also
time carer, or to store vital cases by visiting www.
quote similar cases to yours
equipment disabilityrightsuk.org/
that won their appeal in the
bedroom-tax-supreme-court-
• The room is too small to court of law.
decision-cases
constitute a bedroom
If you have been affected by
• The tenant has 12 months Even if you see that a previous bedroom tax and would like
protection following the case was rejected that is some help, please contact your
death of joint tenant similar to your situation, it Housing Manager who will be
• The tenant has 12 months could still be worth appealing able to point you in the right
protection following the as every circumstance is direction.
death of someone who different. Also bear in mind
Spring 2019
6 Summer 2018 | Update
introducing...
Nic Bungay, Director of Strategy and External Affairs
were able to see a sevenfold visiting Habinteg schemes and
increase in the number of NHS meeting tenants across the
specialists supporting families country. I want to ensure our
living with muscular dystrophy. tenants are central when it
comes to influencing decision
It’s been a real privilege to
makers and promoting our
join Habinteg at such an
work, that’s why as part of
exciting time. The organisation
this issue of Update I am
is hugely ambitious and I’m
calling out to tenants to get in
very much looking forward
touch with me, so I can listen,
to playing my part in leading
understand your priorities and
positive changes for our
tell you about ways we can
tenants and disabled people in
work together (see page 15).
need of accessible homes.
Harnessing the voice of
I will be leading Habinteg’s
disabled people and tenants is
work to make sure national and
key. Together we are stronger
local decision makers improve
and I am very much looking
access to housing for disabled
forward to getting to know
people. I will also be working
Nic joined Habinteg as our you over the coming years.
with our team to develop
Director of Strategy and Habinteg’s in-house training
External Affairs in November and consultancy service,
2018. He previously worked the Centre for Accessible
at Muscular Dystrophy UK Environments (CAE). CAE’s
(MDUK), where he led a range mission is to make sure our
of initiatives to improve the local communities and the
independence and quality services we use every day are
of life of people living with truly accessible for disabled
Join Habinteg's
muscle-wasting conditions. people. access advisory
I worked at MDUK for over As well as promoting group
11 years. Whilst there my accessible homes, I am
highlights included setting up a keen to make sure Habinteg
UK wide campaigning network strengthens the way we
of young disabled people communicate with our tenants.
known as the Trailblazers. I also There is a huge amount of
led a nationwide campaign fantastic work that tenants are
to get the go ahead from the involved with and I want to
NHS for the first drug to treat make sure we are spreading
a genetic cause of muscular these messages far and wide.
Find out how
dystrophy. Thanks to another The highlight for me over the
on page 15
hard fought campaign, we last few months has been
Update | Spring 2019 7
tenancy matters
Stop the build up of condensation in your home
Source: Cottsway Housing Association
Keep your home free
from condensation and
mould growth.
Everyday things like cooking,
washing, bathing and
breathing cause moisture to
be released into the air. Even
pets, fish tanks and plants
can produce large amounts of
moisture.
Condensation can cause black
mould on walls, furniture,
clothes and curtains. This
is not only unattractive to
look at, but will damage
the plasterwork and timber Condensation on windows © Healthy House
windows in your home.
What does condensation What can you do to reduce
What is condensation? look like? condensation?
What causes it?
It is quite normal to find your 1. Produce less moisture
The air can only hold a certain bedroom windows misted
amount of water vapour – the • Dry your washing outdoors
up in the morning after a whenever you can, if you
warmer it is, the more it can cold night. This is to be
hold. If this air is cooled by choose to dry them indoors
expected, even if you have keep a window open.
contact with a cold surface double glazing and it does
such as a mirror, a window or not mean there is a serious • Never use portable gas
even a wall, the water vapour condensation problem. bottles or paraffin (flueless)
will turn into droplets of water heaters.
– known as condensation. However, typical signs of
condensation are: • Vent your tumble drier to
This is what happens when
the outside of your home
the mirrors mist up in the • Mould growth on wall by putting the hose through
bathroom. surfaces an open window, or using a
Every home gets condensation • Misty wall surfaces suitable kit recommended
at some time, usually when by the manufacturer of the
lots of moisture and steam are • Water staining and streaking
appliance. (You will need
being produced such as bath on walls
written permission from
times, when cooking meals or • Patches of damp with no Habinteg to fit a permanent
washing and drying clothes. obvious edges. wall vent).
8 Summer 2018 | Update
Spring 2019
tenancy matters
What can you do to reduce condensation?
• Always cover pans when
cooking and turn off
kettles once boiled. Also
use an extractor fan if you
have one.
• After showering or
bathing, close the
bathroom door to prevent
steam entering the rest
of your home and switch
on the extractor fan (if
present) or open the
window.
• Keep glass and window
ledges as clear of Black mould growing on the walls © Medical News Today
condensation as you
can by wiping away any
moisture with a soft cloth, wardrobes – let the air products available in DIY
or kitchen roll on a daily circulate freely inside. stores.
basis. Keep wardrobes 50mm • Wipe down windows,
• Open curtains and blinds away from walls. If frames and other affected
during the day to allow air possible, locate wardrobes areas with a fungicidal
to circulate and help your against internal partition (mould killing wash)
windows to remain dry. walls. that carries a Health
2. Remove moisture by 3. Keep your home heated and Safety Executive
ventilating all rooms well 'approval number' and
• Cold rooms are susceptible
follow the manufacturer's
• When a room is in use, to condensation. The
instructions precisely.
keep a small window and/ best way to avoid this is
Dry clean mildewed
or a trickle vent open. to maintain a low level of
clothes and shampoo
warmth throughout the
• Make sure that any mouldy carpets.
day rather than to turn
ventilation bricks the heating off while you • After treating mould
or openings are not are out and turn it to a affected areas, redecorate
obstructed. high level when you return using a good-quality
• Keep bathroom and home. fungicidal paint. Where
kitchen doors closed (even possible remove lining
4. How to help yourself
if they have extractor paper and wallpaper, treat
fans). • Treat and remove the the plaster and then paint
mould using fungicidal or or paper the area again.
• Ventilate cupboards and other mould removing
wardrobes – do not overfill
Update | Summer 2018 9
Spring 2019
in the spotlight
A day in the life of...
Income Recovery Officer, Tracy Kerr
Tell us about yourself and setting up Direct Debits/
payment plans. I also liaise
I am based in Habinteg’s
with DWP on Housing Benefit
Bradford office, and I have
and Universal Credit. At the
worked at Habinteg for 11 years.
moment Universal Credit is the
Before working at Habinteg I
biggest challenge for us. Lots
worked for a company called
of our tenants have let us know
Anchor Trust in their alarm
that they are experiencing
response centre. I led the team
difficulty paying their rent
that would answer calls from
while their Universal Credit
vulnerable people in their
claim is being processed.
homes needing support.
If any of our tenants are
What do you like most about
having difficulty meeting rent
your job?
payments as they become due,
I’m a people person and I love the income recovery team are
helping our tenants to stay on available on 0300 365 3100.
top of their rent. I also support As the longer you leave the
the work of a lovely group of problem – it is only likely to get
scheme based colleagues. I worse.
think what I like most about
Key duties of an Income
my job is that as an income
Recovery Officer
recovery officer, no two days
are the same. An Income Recovery Officer
ensures that tenants stay on
There’s always a lot to learn
top of their rent by checking
and I have to keep up to date
that rent accounts are in
with legislation around social
balance, takes payments and
housing and welfare benefits
sets up direct debits.
that will have an impact on
our tenants. I thoroughly Other duties include ensuring
enjoy sharing the knowledge verification forms for Universal What hobbies/interest do you
I’ve learnt with tenants and Credit are returned on time, have outside of work?
colleagues alike. along with sending out rent
When I’m not at work I love
arrears letters in accordance
Typical day for an Income spending time with my family
with Habinteg’s policy and
Recovery Officer and friends, especially my
procedure. We also keep
Generally most days start lovely grandchildren. I also
abreast of welfare reform
with checking my emails. I enjoy getting outside into the
changes and signpost tenants
then check rent accounts with fresh air and walking my dog.
to external agencies that may
tenants taking rent payments be able to offer them support.
10 Summer 2018 | Update
Spring 2019Welcome to...
Money Matters
Welcome to our Money Matters supplement. Money Matters combines all the
latest news on benefits and budgeting with our top tips on saving money.
If you have any questions or there are topics you'd like to see covered in this
section, you can get in touch by emailing comms@habinteg.org.uk or call us
on 0300 365 3100 and ask to speak to the Income Recovery Team.
Get a top up on your savings
Source: Gov.uk
The Government has backed a money can be deposited into be able to reopen it or open
saving scheme called 'Help to the Help to Save account using another Help to Save account.
Save' which allows individuals a debit card, standing order or You can close down your
entitled to Working Tax Credit bank transfer, and you do not account anytime.
or receiving Universal Credit have to pay money into the
For more information visit:
to get a bonus of 50p for account every calendar month.
https://www.gov.uk/get-help-
every £1 they save over four
The saving scheme is for four savings-low-income
years.
years only, and you will not
The bonus is paid at the end
of the second and fourth year.
It allows you to save between
£1- £50 each month, and your
bonus is based on how much
you’ve saved.
This means that if you put a
maximum of £50 each month
into your Help to Save account,
in the course of 12 months you
would’ve saved £600, and
you’ll get a £300 bonus paid
directly to you.
The scheme gives low income
families an opportunity to
boost their savings. Your
Update | Summer 2018 11
Spring 2019money matters
Universal Credit
Universal Credit (UC) full How Universal Credit • finding or finishing a job
service is now fully rolled out applications work • having a child
across the UK for most new • moving in with your partner
The date you submit your
claims, and as a result we are • starting to care for a child
claim is the date of the month
seeing increasing numbers • moving to a new address
your Universal Credit payment
of tenants moving onto this • changing your bank details
will be paid. This is called your
benefit. • your rent going up or down
assessment date.
• changes to your health
What is Universal Credit?
Universal Credit is paid condition
Universal Credit is a benefit monthly in arrears, so you’ll • becoming too ill to work or
payment for people in or out of have to wait one calendar meet your work coach
work. It replaces some of the month from the date you • changes to your earnings
benefits and tax credits you submitted your application (only if you’re self-employed)
might be getting now: before your first UC payment
Positives of Universal Credit
is made. This is called your
• Housing Benefit
assessment period. You can work as many hours
• Child Tax Credit
as you like when you’re on
• Income Support You then have to wait up to
Universal Credit. Which means
• Working Tax Credit seven days for the payment to
that there are no limits as there
• Income-based Jobseeker’s reach your bank account. This
were with legacy benefits such
Allowance means it can take up to five
as Income Support or Working
• Income-related Employment weeks before you get your first
Tax Credits.
and Support Allowance payment.
If you’re in paid work you
These are known as legacy Unlike Housing Benefit,
might be entitled to a work
benefits. Universal Credit is normally
allowance. However, all
paid directly to the claimant
Many of our tenants have told changes in circumstances must
– this means that you are
us that claims can take some be uploaded to your online
responsible for making your
time to process. So if you journal.
own payments of rent directly
haven’t yet made your claim for
into your rent account.
Universal Credit it’s best to do
Remember, your rent is due If you have concerns
it as soon as you are entitled
weekly in advance. about paying your rent
to, as it can take up to five
weeks for your first payment to Important to remember as you move over to
reach your account. Universal Credit, please
Claims must be administered
speak to our Income
Claims are made online. If you online and must continually be
Recovery team on
need help getting online, your kept up-to-date via your online
0300 365 3100.
local council may be able to journal. Circumstance changes
point you towards services that that must be updated in your
can support you. online journal include:
12 Summer 2018 | Update
Spring 2019money matters
Get assistance with the cost of white goods
Source: Turn2us
If you’re struggling with
household appliances, you
might be eligible for some
financial support. Turn2us,
is a national charity providing
practical help to people who
are struggling financially.
They have put together a
very useful list of tools and
information about where you
may be able to get the help
that you need.
focuses its help on children than £4,000.
Benefits Calculator and young people and their
https://www.fote.org.uk/
Check your entitlements families and carers.
League of the Helping Hand
to welfare benefits and tax https://www.buttleuk.org/
gives financial assistance to
credits, how much you could
Family Fund gives grants to those who are in hardship
receive and how to make a
families raising disabled or due to illness or disability.
claim, with this very useful
seriously ill children and living Applicants must live in the UK
Benefits Calculator
in the UK. and have a sponsor to support
https://benefits-calculator. their application.
https://www.familyfund.org.
turn2us.org.uk/AboutYou
uk/ http://www.lhh.org.uk/
Grant Search
Some energy-related Percy Bilton Charity allows
You can check if you’re eligible charitable funds may help individuals to apply for a grant
for support from over 3,000 with the cost of white goods from the Percy Bilton Charity
grant-giving charities, including - search on 'energy' in Grants through support workers if
those who offer help with the Search's keyword search and they are on a low income and
cost of white goods such as then read the profiles to see have a serious illness, disability
fridges or washing machines what they help with. or are over 65.
by visiting:
Wavelength distributes http://www.percy-bilton-
https://grants-search.turn2us. TVs and radios to isolated charity.org/
org.uk/ and lonely people who may
Many of the charitable funds struggle to afford one.
Help may also be available
listed on Turn2us’s Grant https://wavelength.org.uk/ through your council's Local
Search can help you to buy Welfare Assistance Scheme.
Friends of the Elderly provides
household appliances, for
grants to people over the https://www.turn2us.org.uk/
example:
State Pension age, living in Benefit-guides/Emergency-
Buttle UK provides grants of a England or Wales, who have a Information/Local-Welfare-
maximum of £300 for essential low income and savings of less Assistance
household items. Buttle UK
Update | Summer 2018 13
Spring 2019money matters
Are your belongings insured?
By Del Olusanya, Housing Manager
At Habinteg, we look after the The easiest way to find the and find the one that is the
building insurance for your best policy is by comparing best for you.
home, which protects the home insurance quotes online.
bricks and mortar. However If you do not have home
it’s really important that you Moneysupermarket.com is insurance, do some
consider contents insurance to one of the many free price comparison to get the peace
make sure you have a safety comparison services available, of mind you need for your
net if anything should happen allowing you to compare the home.
to your possessions. cost of home insurance policies
Contents insurance will cover
household items that have
For tips and information on keeping your
been stolen or damaged by
fire or weather related causes. home safe visit www.habinteg.org.uk/safety
There are lots of household
content insurance providers
out there, so it's best to shop
around, in order to find the
best insurance policy for you
and your home.
It's time to get
online
Phone Habinteg Direct today on 0300 365 3100
to set up access to your online rent account.
www.habinteg.org.uk/rentaccount
14 Summer 2018 | Update
Spring 2019noticeboard
Tenants... we need your help!
Habinteg are proud to be
working with our tenants to Want to make a difference?
help shape our future plans.
There are a number of different We are setting up a new advisory group so that tenants
ways you can get involved – can get involved as part of our work to help influence
from joining our Your Voice national and local decision makers.
panel to becoming a tenant
If you'd like to be a part visit www.habinteg.org.uk/group
representative. You can find
and complete the form to express your interest.
more information on this by
visiting: Or, if you'd like to have an informal chat about the group
please call or email Nic Bungay on
www.habinteg.org.uk/
nbungay@habinteg.org.uk or 0207 822 8725.
tenantinvolvement
Annual rent review change
We are changing the date we review rents and service charges. Rent and service
charge changes have, until now, been reviewed on the first Monday in July each year.
However, from 2019 our rent review will take place in April.
As the rent review in 2019 will include a 1% rent reduction, Habinteg has taken the
opportunity to bring this forward and implement it in April 2019. Future rent reviews
will also take effect on the first Monday in April, rather than July.
All tenants should’ve received a rent review notification at the end of February 2019.
If you have any questions about this change, or need information about your rent,
please email direct@habinteg.org.uk or call us on 0300 365 3100.
Update | Summer 2018 15
Spring 2019community
@Habinteg
New benches for two schemes in north London
The residents of our Jack Ashley of Stoke, who passed As well as the bench at Jack
Ashley Court scheme were away in 2012 at the age of 89. Ashley court, Bell Decorating
treated to a brand new bench He was the first deaf Member Group alongside their supplier
in January 2019. of Parliament (MP) working of Paint, Crown kindly
The commemorative bench, tirelessly to champion disability supported the donation of
donated by Bell Decorating rights. another bench at Moira Close
Group, our long term friend in north London.
The bench was presented to
and preferred supplier for
the residents by Bell Group’s Rosanna said “it’s great that
painting and decorating, was
Community Engagement Co- we can provide these little
given to Jack Ashley Court
ordinator, Rosanna Giarraputo, extras for the residents at the
residents as a place for them to
who was joined by Judith locations that we are already
sit and enjoy their communal
Walker (Community Assistant, working in. I will be sure to pop
garden.
Habinteg) and Julie Clarke along in the summer to catch
The Jack Ashley Court scheme (Housing Manager, Habinteg). up with the residents to enjoy
is named after Lord Jack some sunshine.”
Habinteg staff and Jack Ashley Court tenants
Habinteg staff and Moira Close tenants Habinteg staff and tenants sitting on their new bench
16 Summer 2018 | Update
Spring 2019community
@Habinteg
Wildflower meadows springing up in Bristol
By: Lynda South, Tenant Representative
Tenants and children recently
planted wildflower meadow
seeds in communal garden in
Bristol.
This area of the community
garden was a bit ragged
and had been landscaped
following the dumping of waste
materials. Using the tenant-
led improvement budget our
landscaper was able prepare
the soil for seed planting
Peter and local children sowing wildflower meadow seeds
last autumn. The seeds were
purchased, and empty yogurt
pots were saved in readiness
for the sowing of the seeds. Long serving tenant Peter
put the finishing touches to
the preparation by raking the
area and adding some topsoil.
Then during the school half
term holidays, with yogurt
pots in hand, we set about
the task of spreading the
seeds, supported by the local
children. The children have
been really well behaved and
have kept off the area to let
the seeds germinate and will
hopefully see their labour of
love come to fruition with
a colourful array of flowers
Peter and local children sowing wildflower meadow seeds
soon.
Update | Summer 2018 17
Spring 2019community
In memory of Caroline
Residents of Clifford Court
scheme also got a new
bench in memory of former
tenant Caroline Brown.
Caroline had been a tenant
at the scheme in Ossett since
July 2008, she was a very
caring and polite person,
always helping everyone
whenever they needed it.
Caroline would often sit on
the bench outside, smiling
and saying hello to anyone
who passed by. She was a
popular member amongst
the Clifford Court Tenants.
Sadly Caroline passed away
in September 2018. She will
be greatly missed by her
neighbours and friends.
The new bench outside the
front entrance of Clifford
Court was jointly funded
by Habinteg and friends of
Caroline.
New bench in memory of Caroline
Do you have a story you'd like to tell us about?
Get in touch by emailing comms@habinteg.org.uk or call
Habinteg Direct on 0300 365 3100.
Remember you can also talk with us on Twitter using the
@Habinteg handle to let us know about the great things
happening on your scheme.
18 Summer 2018 | Update
Spring 2019take a break
Sudoku competition
To enter the competition,
Take a break and see complete this
please send your answer to
Sudoku competition.
Tracy Jagger, Tenant Involvement
This Sudoku competition is open to all Officer, by Friday 26 April 2019.
tenants aged 18 and older. Have a go and
see if you can finish this Sudoku puzzle. Freepost Plus
If successful, send your completed Sudoku RTSC-GSUE-XJEY
to us at the freepost address below. Habinteg Housing Association,
Adwalton House Unit 1,
All completed Sudokus received by Adwalton Business Park,
26 April 2019 will be entered into the 132 Wakefield Road,
draw to win a £25 high street voucher. Drighlington,
Bradford, BD11 1DR
2 7 9 5
5 4 1
8
2 3 5 6
9
6 5 8 9
8
1 4 9
2 7 5 4
Update | Summer 2018 19
Spring 2019Ways to pay your rent We aim to provide a range of flexible and convenient ways for tenants to pay their rent. The different ways you can currently pay your rent include: • Online – visit www.habinteg.org.uk/rentaccount • Direct debit – call Habinteg Direct on 0300 365 3100 to set this up • Standing order or bank transfer – call Habinteg Direct on 0300 365 3100 to find out how • Post Office or PayPoint outlets using the Allpay rent card • Automated 24-hour telephone payment – 0330 041 6497 • By calling Habinteg Direct on 0300 365 3100 to pay by credit or debit card • Make a card payment by iZettle in limited scheme offices Remember, paying your rent on time and in full is your responsibility. If you are concerned that you will not be able to pay your rent, please get in touch with us at the earliest opportunity by calling 0300 365 3100. Our Income Recovery team can provide advice or refer you to other relevant services. Alternative formats We can provide this document in other formats including Braille, large print or audio CD. Sometimes, we can also help with translations into other languages. Please contact Habinteg Direct, our Customer Service team, if you require this service. Bu belgeyi körler alfabesi, büyük baskı, Cd gibi değişik şekillerde düzenleyebiliriz. Bazen başka dillere çevirmede de yardımcı olabiliriz. Eğer bu servisten yararlanmak istiyorsanız lütfen Habinteg Direct, müşteri hizmetleri ekibimiz ile bağlantı kurunuz. Waxaan idiin diyaarin karnaa dukumeentigan oo lagu daabacay siyaaba kale, sida iyada oo ku quran far waawayn, ama iyada oo cajalad kumputarka ah, ama se iyada oo ku qoran fartalndhooleyaasha. Mararka qaarkoodna waxaan kaa cawin karnaa turjumaada qoralka ah ee luqadaha kale. Fadlan lasoo xidhiidh shirkada Habinteg Direct, taas oo ay kaa cawinkaraan shaqaalahayagu hadii aad u bahato hawshan oo kale. Habinteg Holyer House 20-21 Red Lion Court London, EC4A 3EB Email direct@habinteg.org.uk www.habinteg.org.uk
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