VIRGIN AUSTRALIA FROM THE WORLD TO AUSTRALASIA

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VIRGIN AUSTRALIA FROM THE WORLD TO AUSTRALASIA
VIRGIN AUSTRALIA
FROM THE WORLD TO AUSTRALASIA
VIRGIN AUSTRALIA FROM THE WORLD TO AUSTRALASIA
FROM THE WORLD TO AUSTRALASIA
At Virgin Australia we represent a new level of style, sophistication and professionalism.
With constant innovation at the heart of everything we do, our superior products and
award-winning service set us apart and lets you enjoy a world-class experience on
every flight.
So whether you’re flying for business or leisure, experience the difference with
Virgin Australia.

AWA R D S
When you fly with Virgin Australia you’ll experience award-winning service.

   AWARDED 2020                         AWARDED 2019 & 2020                    AWARDED 2017 & 2018                  AWARDED 2017 & 2019
Best Economy Class                      Best Cabin Crew                     Best Business Class                       Best Cabin Crew
 AIRLINERATINGS.COM                     AIRLINERATINGS.COM                     AIRLINERATINGS.COM                     AIRLINERATINGS.COM

                       AWARDED 2016
                                                                AWARDED 2016                           AWARDED 2016
               Best Domestic Airline                   Best New World Carrier                        Best Cabin Crew
                      NATIONAL TRAVEL
                                                              AIRLINERATINGS.COM                     AIRLINERATINGS.COM
                      INDUSTRY AWARD

OUR FLEET

 Fokker F100                             Airbus A320                               Boeing 737-700
 Number of seats                         Number of seats                           Number of seats
 Economy: 100                            Economy: 162                              Business Class: 8
                                                                                   Economy: 120

 Boeing 737-800                       Airbus A330-200                                    Boeing 777-300ER
 Number of seats                      Number of seats                                    Number of seats
 Business Class: 8                    ‘The Business’: 24                                 ‘The Business’: 37
 Economy: 168                         Economy: 255                                       Premium: 24
                                                                                         Economy: 278
VIRGIN AUSTRALIA FROM THE WORLD TO AUSTRALASIA
OUR DO ME ST I C N E T WO R K
      Virgin Australia fly to over 45 destinations across Australia,
      connecting you seamlessly to all capital cities and key
      regional centres.
                                                                                                                                                                                                                                                                                                                                                                                                                                                 LOS ANGELES

                                  HONG KONG

                                                                               Denpasar / Bali                                                                              PORT MORESBY
                                                                                                                                                                                                                                                                HONIARA

                                                                                       Christmas Island                        DARWIN                                           APIA / SAMOA
                                                                                                                          Kununurra
                                                                 Cocos Islands                                                 PORT VILA
                                                                                                             Cairns
                                                               Broome                                        Townsville                                         Nadi / Fiji
                       Denpasar / Bali               Port Hedland    PORT MORESBY          Whitsunday Coast Hamilton Island                                                                  RAROTONGA
                                                                                       Mount Isa Cloncurry HONIARAMackay                                                     NUKU’ALOFA
                                                     Karratha
                                                                               Uluru                                Rockhampton
                                                   Onslow                                                            Gladstone
                         Christmas Island            DARWIN                (Ayers Rock) Alice         Emerald
                                                                  Newman                                 Bundaberg Fraser Coast                           APIA / SAMOA
                                               Kununurra                                  Springs
                 Cocos Islands                                                                            PORT VILA Sunshine Coast
                                                                                       Cairns
                                         Broome                                        Townsville                       BRISBANE          Nadi / Fiji
                                                 Geraldton            Whitsunday Coast Hamilton Island                   Gold Coast
                               Port Hedland               Uluru    Mount Isa Cloncurry                                   Ballina / Byron Bay                                RAROTONGA
                                                                                            Mackay                                                     NUKU’ALOFA
                               Karratha                PERTHRock) Kalgoorlie
                                                      (Ayers                                            Tamworth
                                                                                              Rockhampton
                             Onslow                                                            Gladstone                Port Macquarie
                                           Paraburdoo                Alice       Emerald                              Newcastle
                                              Newman                                Bundaberg Fraser    Coast
                                                                                                      Mildura
                                                                     Springs         ADELAIDE                        SYDNEY
                                                                                                   Albury Coast
                                                                                                  Sunshine          CANBERRA                              Auckland
                                                                                                  BRISBANE
                           Geraldton                                                                       MELBOURNE
                                                                                                   Gold Coast
                                                                                                   Ballina / Byron Bay
                                 PERTH          Kalgoorlie                         Tamworth
                                                                                                  Port Macquarie
                                                                                                               Launceston                                  WELLINGTON
                                                                                                 Newcastle
                                                                 ADELAIDE        Mildura           HOBART
                                                                                               SYDNEY                                                   Christchurch
   Virgin Australia                                                           Albury
                                                                                              CANBERRA                              Auckland
   Virgin Australia seasonal route Brisbane – Launceston November – March                                                       Queenstown
                                                                                     MELBOURNE                                                        Dunedin
   Virgin Australia seasonal route Newcastle - Auckland November – February
   Alliance Airlines Codeshare
                                                                                         Launceston                                  WELLINGTON
                                                                                                                                                    HOBART
                                                                                                                                                                                                                                                            Christchurch

                                                                                                                                                                                                                 Queenstown                           Dunedin

      OUR G LOBA L N E T WO R K
      We have assembled the finest airline partners to provide an extensive
      global network of over 400 destinations in Africa, Asia, Europe,
      the Middle East, North America, Mexico and beyond.

                               GOTHENBURG
                                                                              MOSCOW
                               COPENHAGEN
                                                             MINSK
                       MANCHESTER        HAMBURG
          DUBLIN            AMSTERDAM       BERLIN

                   LONDON           DUSSELDORF
                       BRUSSELS         COLOGNE                                                                                                                                                                                                                                                                                                                   CALGARY
                                        FRANKFURT
                       PARIS                                                                                                  ASTANA                                                                                                                                                                                                                 VANCOUVER
                                 MUNICH        VIENNA
                                ZURICH VENICE
                           GENEVA                                                                                                                                                            CHANGCHUN
                                                     BELGRADE                                                                                                                                                                                                                                                                                          SEATTLE                                                              OTTAWA
                                 MILAN   BOLOGNA                                                                                                                                                                                                                                                                                                                                                 MINNEAPOLIS                          MONTREAL
                         TURIN GENOA           SPLIT                                                                                                                                                                                                                                                                                                PORTLAND
                                                                                                                                                                                                                                                                                                                                                                                                                    TORONTO
                                  FLORENCE       DUBROVNIK
                                                                                                                                                                                                                                                                                                                                                                                                                  DETROIT              BOSTON
                                      ROME                                                                                                                                                                                                                                                                                                                                                                                   NEWARK
                                              BARI               ISTANBUL                                                                                          XI’AN                                                                                                                                                                                                                               CHICAGO
                                                                                                                                                                                                                                                                                                                                                                            SALT LAKE CITY                                         NEW YORK
             MADRID                     NAPLES                                                                                                                                          BEIJING                                                                                                                                                     SACRAMENTO RENO                                                     COLUMBUS
                                  LAMEZIA TERME BRINDISI                                                                                                                                                                                                                                                                                                                                                 INDIANAPOLIS            PHILADELPHIA
                                   PALERMO       SKOPJE                                                                                                                                                                                                                                                                                                                            DENVER                                      BALTIMORE
                                                             ATHENS                                                                                                                   TIANJIN      SEOUL                                                                                                                                          SAN FRANCISCO                                                                WASHINGTON (DULLES)
                                                                                                                                                                                                                                                                                                                                                                                             KANSAS CITY          CINCINNATI
                                            CATANIA                                                                                                                                                     GANGSEO-GU      TOKYO (NARITA)                                                                                                                                                                                         WASHINGTON (REAGAN)
                                                                                                                                                                                                                                                                                                                                                                          LAS VEGAS ASPEN                    NASHVILLE
                                                                                                                                                                      CHENGDU                   BUSAN     OKAYAMA       TOKYO (HANEDA)                                                                                                                  SAN JOSE                                                            RALEIGH/DURHAM
                                                                                                                              ISLAMABAD                                                                            NAGOYA                                                                                                                                                                              MEMPHIS
                                                                                                                                                                                YUBEI           JEJU FUKUOKAOSAKA                                                                                                                                                                                                   ATLANTA
                                                                     BEIRUT                                                                                                                                                                                                                                                                             LOS ANGELES          PHOENIX             DALLAS (LOVE FIELD)
                                                                                                                                                                      CHONGQING       NANJING                MIYAZAKI                                                                                                                                                          TUCSON            DALLAS (FORT WORTH)
                                                                      AMMAN                                                     LAHORE                                                        SHANGHAI                                                                                                                                                            SAN DIEGO            AUSTIN
                                                                                                                                                                                     WUHAN     SHANGHAI HONGQIAO
                                                                                                                                                                                               HANGZHOU                                                                                                                                                                                           HOUSTON            ORLANDO
                                                                                       KUWAIT                                                                                 NUANCHANG                                                                                                                                                                            HERMOSILLO        SAN ANTONIO
                                                                                                                                       KATHMANDU                                                YINZHOU                                                                                                                                                                                                    NEW
                                                                                       DAMMAM                                                                                                                                                                                                                                                                                          CHIHUAHUA         ORLEANS        TAMPA
                                                                                                      DUBAI                                                                           CHANGSHA          NAHA                                                                                                                                                                                                              FT LAUDERDALE
                                                                        MEDINA          BAHRAIN                                     DELHI                         KUNMING                   FUZHOU CHANGLE                                                                                                                                                            LORETO
                                                                                                                                                                                               TAIPEI                                                                                                                                                                                          MONTERREY
                                                                                   RIYADH   DOHA      ABU DHABI                                                                     XIAMEN                                                                                                                                                                                                                             MIAMI
                                                                                                                      KARACHI                           DHAKA             SHENZHEN           TAICHUNG CITY                                                                                                                                                              LA PAZ        CULIACAN
                                                                                                           MUSCAT                        KOLKATA                                                                                                                                                                     HONOLULU                                    SAN JOSE DEL CABO
                                                                              JEDDAH               AL AIN                                                            GUANGZHOU                                                                                                                              KAUAI                                                                                                 CANCUN
                                                                                                                                                   MANDALAY                         HONG KONG                                                                                                                           MAUI                                                               GUADALAJARA
                                                                                                                     AHMEDABAD                                                                                                                                                                                                                                         PUERTO VALLARTA
                                                                                                                                                         CHIANG MAI                  MEILAN, HAIKOU                                                                                                                                                                                                                COZUMEL
                                                                                                                     MUMBAI                                                HANOI                                                                                                                                    KONA
                                                                                                                                        VISAKHAPATNAM                               SANYA                                                                                                                                                                                                MEXICO CITY
                                                                                                                      HYDERABAD
                                                                                                                                                                 BANGKOK           DA NANG        MANILA                     SAIPAN                                                                                                                                                                    HUATULCO
                                                                                                                      BANGALORE                         YANGON
                                                                                                                      COIMBATORE                                          SIEM REAP
                                                                                                                                         CHENNAI
                                                                                                                           KOCHI                             PHNOM PENH         NHA TRANG
                                                                                                                                                          KOH SAMUI          HO CHI MINH CITY
                                                                                                              THIRUVANANTHAPURAM                          PHUKET
                                                                                                                                                         LANGKAWI                      KOTA KINABALU
                                                                                                                      MALÉ                                           PENANG
                                                                                                                                    COLOMBO              MEDAN                             BANDAR SERI BEGAWAN
                                                                                                                                                         KUALA LUMPUR
                                                                                                                                                                                                        MANADO
                                                                                                                                                                    SINGAPORE
                                                                                                                                                                                                BALIKPAPAN

                                                                                                                                                                              SEMARANG      MAKASSAR
                                                                                                                                                                  JAKARTA        SURABAYA                                     PORT MORESBY (PAPUA NEW GUINEA)
                                                                                                                                                                    BANDUNG               LOMBOK
                                                                                                                                                                          YOGYAKARTA                                                                   HONIARA (SOLOMON ISLANDS)
                                                                                                                                                                                     DENPASAR (BALI)

                                                                                                                                       COCOS (KEELING) ISLANDS      CHRISTMAS ISLAND                              DARWIN                                                                   APIA (SAMOA)

                                                                                                                                                                                                                                                            PORT VILA (VANUATU)
                                                                                                                                                                                                                            CAIRNS
                                                                                                                                                                                                                                                                                  NADI
                                                                                                                                                                                                                                                                                  (FIJI)
                                                                                                                                                                                                  PORT HEDLAND                                                                                                      RAROTONGA (COOK ISLANDS)
                                                                                                                                                                                                                                                                                           NUKU’ALOFA (TONGA)

                                                                JOHANNESBURG
                                                                                                                                                                                                                                      BRISBANE
                                                                                                                                                                                                                                    GOLD COAST

                                                                                                                                                                                             PERTH                               NEWCASTLE
                                                                                                                                                                                                                                    SYDNEY
                                                 CAPE TOWN                                                                                                                                                       ADELAIDE
                                                                                                                                                                                                                                      CANBERRA                             AUCKLAND

                                                                                                                                                                                                                        MELBOURNE
                                                                                                                                                                                                                                                                           WELLINGTON

                                                                                                                                                                                                                                                                          CHRISTCHURCH
                                                                                                                                                                                                                                                     QUEENSTOWN
                                                                                                                                                                                                                                                                    DUNEDIN

Virgin Australia        Delta Air Lines                Etihad Airways                    Hong Kong Airlines                   Singapore Airlines                  Aeromexico                    Air Canada             Air Serbia                Alitalia         Hawaiian Airlines South African Airways                                      Virgin Atlantic              Hainan Airlines

      Virgin Australia seasonal routes: Christchurch - Rarotonga Jun-Oct, Auckland - Newcastle Nov-Feb

                                                                                                                                                                                                                                                                                                                                                                                                                                             NOV 2018
VIRGIN AUSTRALIA FROM THE WORLD TO AUSTRALASIA
D O M E S T I C , T R A N S -TA S M A N A N D
I N T E R N AT I O N A L S H O R T H A U L

                                                            BUSINESS                                                               ECONOMY

                                     • Business: A fully flexible, refundable fare which includes           • Freedom: Freedom fare is perfect for whenever travel
                                       Priority benefits, Lounge access and food and beverage                 plans might change. It’s made to move around busy
        FARE TYPES                   • Business Saver: Includes Priority benefits, Lounge access,             schedules with all the flexibility
                                       food and beverage for those guests who wish to travel in             • Elevate: The perfect balance of both value and flexibility,
                                       style and whose plans are unlikely to change                           with options to explore if guests’ plans change. Guests
                                                                                                              also enjoy complimentary food and beverage, in-flight
                                                                                                              entertainment and checked baggage
                                                                                                            • Getaway: For an effortless escape, Getaway offers our
                                                                                                              award-winning Virgin Australia service, for when guests
                                                                                                              know exactly when they want to fly

                                     • Online Check-in opens 24 hours prior to the scheduled                •   Enjoy a seamless check-in experience
    ON THE GROUND                      flight departure, and closes 90 minutes prior to the flight’s        •   Domestic Economy X*: Priority Screening and Priority
                                       departure                                                            •   Boarding where available
                                     • Breeze through the airport with Priority Check-in, Priority          •   International Short Haul Economy X*: Priority Check-in
                                       Boarding and Priority Baggage                                            and Priority Boarding included
                                     • Generous luggage allowance with 2 pieces of checked
                                       baggage up to 32kg each
                                     • Access to Virgin Australia Domestic Lounge or when
                                       travelling internationally, partner lounges at the airport

                                     B737                                                                   •   Luxury leather seats
                                     • Generous reclinable seats with additional legroom                    •   Up to 31” in seat pitch
                                     • Leather seats                                                        •   Over 17” in seat width
                                     • 38” seat pitch                                                       •   Economy X: Extra legroom with 34-39” of pitch with seats
                                     • Premium amenity kit on flights over 3 hours to keep you                  in the front of the Economy cabin or in the exit rows and
          COMFORT                                                                                               preferred overhead baggage space
                                       refreshed throughout the flight
                                     A330 ‘The Business’
                                     • Stretch out in a private suite enjoying the lavish comfort of
                                       an 80” fully lie flat bed
                                     • Direct aisle access for all guests
                                     • Personal work station with ample storage, PC and USB
                                       power
                                     • Personalised service delivered by dedicated Cabin Crew
                                     • Premium amenity kit on flights over 3 hours to keep you
                                       refreshed throughout the flight

                                     •L uke Mangan designed A La Carte or Express Dining                   Domestic
                                       menus                                                                • Complimentary tea, coffee, juice and water
                                     • Restaurant-style dining at a time that suits you                     • All guests receive complimentary food no matter what
            DINING                   • Indulge in a selection of beverages and premium                        time of day
                                       Australian wines                                                     • Selection of complimentary beer, wine, cider and soft
                                     • Premium tea from the Madame Flavour range and on                       drinks on flights departing between 5pm and 7pm,
                                       A330 flights, a selection of Nespresso coffee                          Monday to Friday
                                                                                                            • Additional food and beverages can be purchased from the
                                                                                                              onboard retail menu
                                                                                                            Trans-Tasman and International Short Haul
                                                                                                            • A hot meal accompanied by a sweet treat is included in
                                                                                                              fare, as well as a complimentary beverage

                                     • Complimentary 15 minutes of WiFi
                                     • Option to purchase WiFi once onboard

                                     B737                                                                   B737
    IN-FLIGHT WIFI &
                                     • Complimentary portable media player offered to access                • Access to hundreds of hours of movies, TV shows and
    ENTERTAINMENT
                                       Virgin Australia’s Wireless In-flight entertainment system             music on Virgin Australia’s Wireless In-flight entertainment
                                     • Premium headsets                                                       system
                                     A330 ‘The Business’                                                    • Available to all guests via their own device
                                     • Immersive In-flight Entertainment experience with                    • Guest must download the Virgin Australia Entertainment
                                       personalised state-of-the-art 16” touch screen                         App before coming onboard
                                     • Noise-cancelling headsets                                            A330 ‘The Business’
                                                                                                            • Enjoy seatback In-flight Entertainment featuring a 9”
                                                                                                              touch screen
                                                                                                            • Recharge your personal devices with USB power

International Short Haul: All Virgin Australia operated flights departing to/arriving from countries within South East Asia and the Pacific or crossing the Tasman.
VIRGIN AUSTRALIA FROM THE WORLD TO AUSTRALASIA
I N T E R N AT I O N A L L O N G H A U L

                                                                                            PREMIUM
                                       ‘THE BUSINESS’                                                                                    ECONOMY
                                                                                            (B777 only)

                                • Business: A fully flexible, refundable fare     • Premium: The perfect choice            •F reedom: Freedom fare is perfect for
                                  which includes Priority benefits, Lounge           for guests who want indulgence           whenever travel plans might change. It’s
                                  access and food and beverage                       and flexibility on their next trip.      made to move around busy schedules
                                • Business Saver: Includes Priority                  Guests are able to change or             with all the flexibility
      FARE TYPES                  benefits, Lounge access, food and                  cancel their booking without           • Elevate: The perfect balance of both
                                  beverage for those guests who wish                 any fee                                  value and flexibility, with options to
                                  to travel in style and whose plans are          • Premium Saver: Our Premium                explore if guests’ plans change. Guests
                                  unlikely to change                                 Saver fare offers an outstanding         also enjoy complimentary food and
                                                                                     experience for superb value. If          beverage, in-flight entertainment and
                                                                                     plans change, guests can change,         checked baggage
                                                                                     or even cancel their flight for a      • Getaway: For an effortless escape,
                                                                                     fee plus fare difference up to 24        Getaway offers our award-winning Virgin
                                                                                     hours before departure                   Australia service, for when guests know
                                                                                                                              exactly when they want to fly

                                • Online Check-in opens 24 hours prior to         •G enerous 2 pieces of checked           • 2 pieces of checked baggage up to 23kg
                                  the scheduled flight departure, and close         baggage up to 23kg each                 • Seamless check-in experience
                                  90 minutes prior to the flight’s departure      • Dedicated Priority Check-in and         • Economy X: Priority Check-in and
         ON THE                 • Arrive and depart in style with                   Priority Boarding                         Priority Boarding included
         GROUND                   complimentary limousine transfers^
                                • Breeze through the airport with
                                  dedicated Priority Check-in, Priority
                                  Boarding and Priority Baggage
                                • Generous luggage allowance with 2
                                  pieces of checked baggage up to 32kg
                                  each
                                • Access to Virgin Australia partner
                                  lounges at the airport

                                •P ersonalised service delivered by ‘The         •D edicated Premium Cabin Crew           • Ergonomically designed seats
                                  Business’ dedicated Cabin Crew                  • An intimate cabin of 24 seats           • Relax with generous 32” legroom and
                                • Stretch out in our award-winning private        • Enjoy more legroom than any               6” recline
                                  suite enjoying the lavish comfort of a            other Australian airline with 41”       • Virgin Australia amenity kit to make your
                                  fully flat bed                                    seat pitch and 9” seat recline            flight more comfortable
                                • Forward facing direct aisle access              • Soft blankets and luxurious             • Cabin mood lighting to match the
        COMFORT
                                • Luxurious duvet, pillows, pyjamas and             pillows for ultimate rest and             different phases of your flight
                                  turn down service on request                      comfort                                 • Economy X: Extra legroom with 34-39”
                                • Amenity kit with Hunter Lab skincare            • Amenity kit with Hunter Lab               of pitch with seats in the front of the
                                  products to keep you refreshed                    skincare products to keep you             Economy cabin or in the exit rows and
                                  throughout the flight                             refreshed throughout the flight           preferred overhead baggage space
                                • Personal work station with ample                                                          A330
                                  storage, electrical port and USB power                                                    • Spacious cabin with 2-4-2 seat
                                                                                                                              configuration
                                                                                                                            B777
                                                                                                                            • Spacious cabin with 3-3-3 seating
                                                                                                                              configuration

                                •C hampagne cocktail served with                 •A premium plated meal service           • All inclusive in-flight meal and alcoholic
                                  canapés post take-off                             inspired by ‘The Business’                beverage service
                                • Luke Mangan designed A La Carte or              • A discerning selection of               • Self-service snacks throughout the flight
          DINING                  Express Dining menus                              premium wines and after dinner          • Pre-order special meal options
                                • Restaurant-style dining at a time that            liqueurs from ‘The Business’            • Economy X: Guaranteed first meal
                                  suits you                                         cellar                                    choice
                                • Freshly brewed Nespresso coffee and             • An exclusive Premium Pantry for
                                  Madame Flavour tea                                self-service food and beverages
                                B777                                              • Nespresso coffee and Madame
                                                                                    Flavour tea available
                                • Indulge in beverages and light
                                  refreshments at The Bar

  IN-FLIGHT WIFI &              • Option to purchase WiFi once onboard (B777 only)
  ENTERTAINMENT
                                • Immersive In-flight Entertainment               •P
                                                                                    ersonal seatback In-flight             •E  njoy seatback In-flight Entertainment
                                  experience with personalised state-of-           Entertainment with 10.6” screen             featuring a 9” LCD touch screen
                                  the-art 16” touch screen on A330 aircraft        and noise-cancelling headsets            • Recharge your personal devices with an
                                  and 18” touch screen on Boeing 777                                                           In-seat USB power
                                  aircraft                                                                                  • Economy X: Noise-cancelling
                                • Noise-cancelling headsets                                                                    headphones

International Long Haul: All Virgin Australia operated international flights departing to/arriving from Los Angeles on Boeing 777 aircraft and Japan on Airbus A330 aircraft.
^Available to guests who have purchased ‘The Business’ fare in J or C class on Virgin Australia International Long Haul services in Los Angeles and Australian ports only.
*Please note Economy Light fares are only entitled to 1 piece of checked baggage up to 23kg
VIRGIN AUSTRALIA FROM THE WORLD TO AUSTRALASIA
H OW TO MA KE A RESERVATION                            BU SIN E SS E V E N TS A N D
W I TH VI RG I N AUSTRALIA                             CON FE R E N C E S
Virgin Australia currently participates in the         Virgin Australia is the perfect partner to support
following BSP Regions:                                 your corporate and business group travel with
Austria, Australia, Belgium, Canada, China,            an experienced team of consultants offering a
Denmark, Fiji, Finland, France, Germany, Greece,       personalised service from start to finish.
Indonesia, Ireland, Italy, Japan, Lebanon, Malaysia,   We can also help charter one of our aircraft
Netherlands, New Zealand, Norway, Papua New            if there is a special event or a large group
Guinea, Saudi Arabia, Serbia, Singapore, South         of delegates travelling together to the same
Africa, South Korea, Spain, Sweden, Switzerland,       destination.
Thailand, Tonga, United Arab Emirates, United
Kingdom and Western Samoa.                             GR OU PS
In the United States of America, Virgin                If you have 10 or more people travelling together
Australia is a member of the Airlines Reporting        on the same flight to the same destination,
Corporation (ARC).                                     or 20 people from various ports to the same
Ticketing on VA plate 795 is available where           destination, you can take advantage of our
Virgin Australia belongs to BSP or ARC. Where          flexible payment conditions, attractive group
Virgin Australia is not currently active with BSP,     fares and of course our awardwinning service.
Virgin Australia recommends ticketing to Hahn
Air (HR) Plate 169 in the first instance so you
as an agent retain control and full access to the
reservation within the GDS.

T R AVEL AG ENT ENQUIRIES AND
S UPP O RT
Virgin Australia is committed to delivering
excellence in customer service by providing
expert advice and sales support solutions to you
and your customers.
VIRGIN AUSTRALIA FROM THE WORLD TO AUSTRALASIA
C O N TA C T V I R G I N A U S T R A L I A

Phone
We are available to assist Travel Agents by phone 24 hours a day, seven days a week. To speak
with amember of the Virgin Australia Agent Support team, please refer to the following table:

                              Toll free                                                     Toll free
          Calling from                                                    Calling from
                              contact number                                                contact number

                Denmark       80253232                                      Netherlands     00-8009 008 0011

                      Fiji    008002573                                    New Zealand      0800 77 7737

                  France      00-8009 008 0011                                   Norway     00-8009 008 0011

                Germany       00-8009 008 0011                                Singapore     8006 16 2341

                  Greece      8006114009                                        Sweden      020792660

               Indonesia      0018 0306 12040                                Switzerland    00-8009 008 0011
                              (local mobile phone access only)

                  Ireland     00-8009 008 0011                     United Arab Emirates     8000 612 003

                     Italy    800784496                                 United Kingdom      00-8009 008 0011

                                                                           United States    1855 253 8021

                                                                     All other countries:   +61 7 3295 2297

Email
For fares and ticketing assistance we are available via the following email addresses:

                                                       Beijing   china.PEK@virginaustralia.com

                                                Guangzhou        china.CAN@virginaustralia.com

                                                    Shanghai     china.SHA@virginaustralia.com

                                              New Zealand        nz.agents@virginaustralia.com

                             North and South America             us.sales@virginaustralia.com

                        Other international locations            international.sales@virginaustralia.com

                  Groups, conferences and charters               inbound.groups@virginaustralia.com

Virgin Australia Agency Hub (www.virginaustralia.com/agents) is a dedicated site for our
Travel Industry Partners to source more information on commercial policies, fares information,
policies and guides, sales tools and trade releases.

Information is correct as at March 2020
VIRGIN AUSTRALIA FROM THE WORLD TO AUSTRALASIA
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