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Autumn 2019
Voice
The
The Official NFDA
magazine for
the Industry
In this issue...
Brexit Guidance
Drive My Career Feature
Latest Consumer and
Dealer Attitude Surveys
...and more!
The Voice interviews Stuart Hodson,
Glyn Hopkin Operations Director
is sh aping u p to be the
Welcome to the Autumn NFDA Membership E
m otive M anagement LIV o ur bu sine ss this year
Auto y
Edition of the Voice Details Update yo u’ll sp end away from
Following the official launch of the Electric
best day
Vehicle Approved (EVA) scheme in May, over
90% of the slots available to dealerships have
already been filled. The auditing process is
progressing well and the dealerships that have
obtained their EVA accreditation have started
to display EVA branded material. Please email
eva@rmif.co.uk for more information.
In September, we published the NFDA Dealer
Attitude Survey Summer 2019. Overall, there
Sue Robinson was a minor decline in dealers’ satisfaction
Director, NFDA levels with their respective manufacturers. To ensure our data is fully compliant with
Lexus topped the survey with the highest GDPR we are required to maintain and update
Dear Colleague, average score across all questions while the information we hold for our member
Honda saw the biggest improvement. organisations. It would be extremely helpful if
As we enter the final quarter of the year, there NFDA members could provide the following
remains uncertainty surrounding Brexit. The In December, the final round of our regional
meetings will take place. These meetings will information for their company, especially, where
UK is about a month away from its planned there have recently been changes. This will allow
departure from the EU and we urge franchised be crucial to help retailers ‘Prepare for 2020’
REGISTER NOW
us to distribute the correct and most relevant
retailers to take seriously the idea that a ‘no and we encourage you to attend and discuss
information to the right person. You can send us
deal’ Brexit is fast approaching. To continue the key issues facing your business. Your
your updated details via our website or by email.
to assist you, we have commissioned feedback is vital.
automotive research body ICDP to compile a Key information includes the main contact
In addition, we have a wide program of
list of questions for franchised retailers to ask name, main contact email address and
member events over the coming months. In
of their manufacturer partners, suppliers and main contact job title. Other important details
particular, the first NFDA EV Marketplace
themselves. Please find more details in The may include the name and email address of
Seminar, our dealer trip to NADA Las Vegas
Voice. your company CEO, Finance Directors, Brand
and the NFDA Spring Ball 2020. Please find
Manager(s), Aftersales Director, Executive PAs
Drive My Career continues to grow. In more information in The Voice.
as well as additional management roles. Please DIGITAL RETAILING FUTURE F&I IMI
2019, more than 20,000 young people
aged between 16 to 24 were redirected by
NFDA is the voice of automotive retailers: specify your company name and membership BEST BEST DEALERSHIP SEMINAR PEOPLE
if you need any assistance or to register to number when you send us your updated
Drive My Career to member career portals.
attend a meeting or event, please email nfda@ contact details. PRACTICE PRACTICE ZONE THEATRE
Additionally, Drive My Career continues to use
stories, videos and run campaigns to improve
rmif.co.uk or contact our member helpline at All email correspondence can now be sent to MASTER MASTER
01788 538303.
the perception of our sector highlighting all our new generic email address nfda@rmif.co.uk
which is monitored by our admin team. The
CLASSES CLASSES
the positive aspects of a career in the retail
member helpline remains 01788 538 303 and is
ham
automotive industry. For more details, please
email info@drivemycareer.co.uk. open from 9am to 5.30pm, Monday to Friday.
EC, Birming
N
V E M B E R 2 019
7th NO e.co.uk entliv
NFDA 2019 REGIONAL MEETINGS: DATES & VENUES m o t iv e m a n agem
aut o
19 #AMLIVE
@AMLIVE20
NFDA’s quarterly regional meetings take place across the UK to provide franchised retailers with an opportunity to discuss the most topical industry issues facing
their businesses. These include new and used car market, dealer and manufacturer relationships, aftersales, F&I, consumer legislation, regulatory issues as well as
HR and employment, with a focus on Drive My Career.
Our members’ attendance to the meetings is extremely valuable as dealers’ inputs are instrumental in setting the direction of our work. In turn, dealers find the
meetings useful as they allow them to raise concerns, learn about new matters and stay up to date on the latest happenings in automotive retail.
MIDLAND NORTH SOUTH NFDA COMMERCIAL
Double Tree by Hilton, Park Royal, Warrington Hilton, Cobham VEHICLE COMMITTEE
Walsgrave, Coventry • Tuesday 3 December • Tuesday 17 December 201 Great Portland Street, London
• Tuesday 10 December • Wednesday 4 December
NORTH EAST NMDA EXECUTIVE
SOUTH WEST Holiday Inn, York 201 Great Portland Street, London If you would like to attend a
Holiday Inn, Bristol • Wednesday 18 December meeting, please contact:
• Thursday 12 December
nfda@rmif.co.uk Best Practice Sponsors: Feature Sponsors:
• Thursday 5 December
www.automotivemanagementlive.co.uk
For Sponsorship or Exhibiting Opportunities please contact amlive@bauermedia.co.uk
2 3
SAVE THE DATE!
RMI EMPLOYMENT LAW
REASONABLE ADJUSTMENTS: CONSTRUCTIVE
KNOWLEDGE OF DISABILITY
Did a Respondent have constructive knowledge of disability in
BULLETIN AUTUMN 2019 circumstances where the Claimant had not been forthcoming about
her disability?
NFDA Spring Ball 2020:
employment tribunal had found that Ms Chikale had not knowingly
No, not on the facts in this case, held the EAT in A Ltd v Z.
The Claimant, who the parties agreed was disabled as a result
The automotive social
networking event of
participated in any illegality, there was no reason to deny her a
of mental and psychiatric impairments, was dismissed by the
remedy.
Respondent because of poor attendance and timekeeping issues.
Comment
It will be clear why the Court of Appeal came to that conclusion, in
Her poor attendance was something that arose in consequence of
her disabilities.
the year
wanting to protect those who are being exploited. The tribunal found that the Respondent did not have actual
knowledge of disability, but did have constructive knowledge, and
The case is worth reading by those interested for its detailed
the Claimant’s s.15 Equality Act claim succeeded. The Respondent
consideration of the illegality defences.
knew nothing more than that the Claimant had experienced personal
AGENCY WORKERS problems and suffered stress as a result. However, the tribunal found
that it should have made further enquiries of the Claimant and fixed
Was an agency worker entitled to be offered the same number of the Respondent with constructive knowledge accordingly.
hours of work as those performed by a permanent employee?
The tribunal’s error was that it had only asked itself what process
No held the Court of Appeal in Kocur v Angard Staffing Solutions the Respondent might have been expected to follow, but failed
Limited. to then address the crucial question of what the Respondent
Welcome to the Autumn Edition of the RMI Employment ought to have known. Based on the tribunal’s finding that if further The NFDA Spring Ball is the ideal event to have
The Agency Workers Regulations 2010 entitle an agency worker to
law email bulletin. Please note: in this bulletin MILS aims to enquiries had been made the Claimant would have continued to
the same conditions of work as a permanent employee, but this does fun and network with industry stakeholders while
keep you up to date on some of the latest developments in suppress information about her mental health problems and refused
not extend to an entitlement to be offered the same number of hours celebrating the excellence of the automotive
employment law and although the bulletin is not intended an occupational health referral, it followed that further enquiries
of work as those performed by a permanent employee industry.
to provide a comprehensive summary of all the changes to would have made no difference and the Respondent did not have
the law, we hope to highlight some key areas of change for The Court of Appeal held the purpose of The Agency Workers constructive knowledge accordingly. The claim therefore failed. The event will be back on Saturday 25 April at the
motor industry employers. Regulations 2010 was to ensure the equal treatment of agency
workers and permanent employees while at work, and in respect of COUNTERCLAIMS luxurious Grove Hotel in Hertfordshire. An exciting
It has been a relatively quiet time for Employment law legislation. This rights arising from their work. The Regulations did not regulate the evening with good food, fine wine and first-class
year perhaps even more so, with the Government’s energy all taken The Employment Tribunal is a form for employees to bring claims
amount of work which agency workers were entitled to be given. entertainment is guaranteed. We will be presenting
up in another matter… Those employers concerned about assisting against their employers. If however, an employee claims breach of
three awards for Manufacturer of the Year, Industry
Comment contract against their employer then the employer can counter claim
EU employees before Brexit should by now be up to speed with the Partner and Special Recognition. Back by popular
for breach of contract in the Employment Tribunal. The Employment
settled status scheme, but for any employer or employee needing This is a welcome clarification from the Court of Appeal which gives demand is your host and compere for the evening,
Appeal Tribunal (EAT) had to consider the following question:
a reminder, the best information is available on the Gov Website: certainty on the limits of the protections under the Agency Workers TV presenter Mark Durden-Smith!
https://www.gov.uk/settled-status-eu-citizens-families/applying-for- Regulations. Can an employer’s counterclaim continue even if the employee has
settled-status withdrawn their breach of contract claim? Our guest speaker will be announced soon.
TUPE: KEEPING MINIMUM WAGE RECORD
In this bulletin we are therefore going to look at some Case Law, as Yes, held the EAT, in Cortel Telecom Ltd v Shah.
follows: Does the obligation to keep and therefore produce wage records for
transferring employees remain with the transferor in a TUPE transfer? The Claimant (a sales consultant) brought a number of claims
CASE LAW UPDATE following his dismissal, including unfair and wrongful dismissal, arrears Venue:
No, held the EAT in Mears Homecare Limited v Bradburn and others. of pay, and claims for other payments. The Respondent brought a
• Illegal Contracts The Grove, Chandler’s Cross, Watford, WD3 4TG
Section 9 of the National Minimum Wage Act 1998 (NMWA) imposes contractual claim for overpaid salary and the value of lost business. At
• Agency Workers
an obligation on employers to keep pay records. The obligation the hearing, the Claimant withdrew most of these including a breach Date: Saturday 25 April
• TUPE: keeping minimum wage records of contract claim, limiting his claim to unlawful deduction from wages.
• Reasonable adjustments: constructive knowledge of disability remains where the employee’s employment has ceased. A worker
has the right to require their employer to produce pay records if they
On that basis, the tribunal held that the Respondent’s contractual Event itinerary:
• Counterclaims claim could not proceed. However, it went on to uphold his wrongful 18:45 Champagne reception
believe on reasonable grounds that they may have been paid less
ILLEGAL CONTRACTS dismissal claim and award the Claimant his notice pay. 20:00 Dinner
than the national minimum wages.
Where contracts are tainted by a legality, it is sometimes possible for The EAT held that the tribunal had overlooked that, following 22:00 - 00:00 Entertainment
The Claimants transferred to new employers under TUPE. Around
a party to the contract to argue that it is void and unenforceable in Delaney v Staples, a claim for notice pay cannot be brought as an
four months later, they served production notices on the Respondent Dress: Black tie
Law. A recent case considered the following question: unlawful deduction from wages. The claim for wrongful dismissal
requesting wage information. The Respondent failed to respond
was properly brought but this meant that the Respondent was
Can an employer rely on a breach of the immigration rules to argue to the production notices within the 14 day time limit. The tribunal
still entitled to have its contractual claim heard, whether or not the
Host: Mark Durden-Smith
that an employment contract is unenforceable? ordered them to pay £600 to each Claimant, that sum being 80 times
Claimant withdrew or abandoned his claim.
the hourly rate for national minimum wage.
No held the Court of Appeal in Okedina v Chikale Comment
The EAT overturned the decision, finding that under a TUPE transfer,
Ms Chikale was a Malawian national who was summarily dismissed employment does not cease for the purposes of the NMWA, it This case is a useful warning to Claimants (and their representatives) We look forward to celebrating automotive
as Mrs Okedina’s live-in housemaid having been paid a derisory continues but with the transferee. Liability to keep pay records to think carefully before bringing a contractual claim, as once the retail excellence with you!
sum for the work done. Mrs Okedina argued that the claims of unfair transfers from transferor to the transferee. door is opened to a counterclaim, it won’t be closed if that initial
dismissal and unlawful deduction from wages could not succeed as claim doesn’t proceed. For more information
The EAT recognised that it may be more convenient for the transferor
Ms Chikale was working illegally because her leave to remain had
Don’t forget, this advice is general in nature and will need to be tailored
and to book
to maintain pay records as they had collated them but said that was
expired.
not a good reason for the obligation not to transfer. There was no to any one particular situation. As an RMI member you have access your tickets,
The Court of Appeal held that Immigration Asylum and Nationality reason why the transferee should not be in a position to insist that to the RMI Legal advice line, as well as a number of industry experts please email
Act 2006 was not directed at those working illegally but instead pay records are delivered by the transferor as part of the transfer for your assistance. Should you find yourself in the situation above, nfda@rmif.co.uk
imposed penalties on those who employed people who were. As the agreement reached. contact us at any stage for advice and assistance as appropriate.
4 5
“ New technology is Q
first-generation Nissan Leaf charge
distance from Harwich. They usually
come in, charge and carry on to London.
There is a different skill set as you
may need to be able to overcome the
customers’ objections and concerns
comes before selling a car.
Glyn Hopkin Nissan St Albans was one
driving people back
in a different way. You need to be able of the first 30 dealer groups involved in
A
How important are Government to explain the benefits of owning an EV the pilot phase of the Electric Vehicle
incentives to the consumer? in a way that comes across as being Approved (EVA) accreditation scheme
genuine as some customers may be
into the dealerships ”
developed by NFDA. Following the
quite sceptical. It’s trying to get people to success of the pilot phase, the scheme
Apart from the economic benefit, people
accept the advice. was officially launched in May. Stuart
tend to like the idea that they are getting
is a member of the EVA steering group
something back from the government. I think the new vehicles are helping
and his role has been instrumental to
Often, these deductions do support the industry move forward. The new
the development of the scheme.
The Voice interviews Stuart Hodson, In our latest Consumer Attitude consumer confidence and potentially
drive consumers to accelerate their
products are likely to bring people into
dealerships as staff are more technology
Survey, 51% of respondents
Glyn Hopkin, Operations Director indicated battery range as a major buying decision. and product-focused. This can also build
customer trust. It will be more and more
What are the benefits of EVA?
barrier to EV purchase, but the
average distance travelled by Do electric cars need to be treated about an advisory relationship with our
Stuart Hodson joined Glyn Hopkin evolution into firstly hybrids and then EVs I think the scheme benefits not only
differently than petrol or diesel? customers rather than just transactional.
has made the customers much more people in the UK is much less franchised dealers but also those
in 1993 after his A levels 26 years
likely now to go to a dealer to have all than what people perceive. Do retailers that have less or no interactions
ago and he has never looked back. Motivating your staff is a key part with manufacturers. EVA will help
the necessary information explained you see this happening also with I think it is important to avoid treating
Over the past years, he has come them differently as much as possible. of your role. Has the approach to bring everyone up to a good level
to them. Whereas if it had just carried your customers?
across a number of challenges and When you start treating them differently your staff changed to reflect the of knowledge on EVs which is very
changes in the automotive sector. on as petrol and diesel, people would
it reinforces customers’ perception changes in the industry? important for the growth of the sector.
have been much more comfortable Yes, 60% of our customers could
In 2017, he won the prestigious that there’s something different and
to just buy online. Now consumers probably manage quite happily with A lot of customers start their journey
Nissan EV CEO award, where complicated about them. You want Yes, years ago you would have been
are well informed as they do a lot of an EV but only 5% or 6% are buying looking at a three or four years old used
Glyn Hopkin was one of just 25 to treat EVs as much as possible the very focused on results. ‘How many cars
research online. However, they look for them. We use this as an example to our car and then they end up moving into
in the world to be recognised for same way. On our website, we have a have you sold?’ was always the first
reassurance and feedback from dealers customers: we get a lot of people from main dealer territory where they look
their success in EV sales. Today, dedicated EV section purely to optimise question. Now, although this remains
as well as a competent demonstration of Holland who arrive on a ferry to Harwich. at the latest cars. For this reason, you
he does not see the move from our customers’ search. what a salesperson’s job is about, it
the product they are considering. Our Colchester dealership is about a need high levels of knowledge across the
internal combustion engines to is not necessarily the key metric. It is
industry. Customers must get the right
electric as a disruptor and he Do salespeople need different important that today’s salespeople have
level of expertise and experience on EVs
skills to sell EVs? the right skills, knowledge and attitude
sounds optimistic about 2020. from the beginning to the end of their
to be able to handle the process that
buying and ownership journey.
What are consumer attitudes “EVA will help
towards electric cars? bring everyone up
to a good level of
There is a growing natural customer
demand now. Based on what our knowledge on EVs ELECTRIC VEHICLE
APPROVED SCHEME SLOTS
customers say consumers are very ready
for what‘s available now and are almost which is very important
hungry for what’s coming next year. The
for the growth of
process customers go through is still
broadly the same, however, they tend the sector.” FILLED IN RECORD TIME
to ask more questions and need more between EVA and key players in the EV
information to reinforce the decision they sector will be announced soon.
are making to switch to an EV.
Electric Vehicle Approved There is a set of standards that
Are supply constraints still a businesses need to meet to obtain the
The new technology is driving The Electric Vehicle Approved
significant issue? EVA accreditation. These cover the
people back into the dealerships. (EVA) accreditation scheme most important aspects of EV retail and
was developed by the aftersales requirements. In retail these
It is improving slightly; I think 2020 is the
What is the biggest National Franchised Dealers include sales process, staff training,
year we are expecting to see levels of
supply in line with demand. challenge for consumers? vehicle checks, vehicle handover,
Association (NFDA) to certify Following a successful pilot phase, the
advertising as well as EV warranties.
retailers’ excellence in the scheme was officially launched in May
There is a core of people that are With regards to aftersales, the areas
How important is the role of dealers electric vehicle sector. The and over 90% of the available slots covered also include communication
during this period of transition? not even close to considering it. have already been filled. The auditing
They have already made a decision scheme is endorsed by the between staff and customers, aftersales
process is ongoing and dealerships processes, complementary services,
If you asked five years ago where the
in their mind that an EV isn’t for Government’s Office for Low that have passed their EVA audit have vehicle collection and invoicing. The
traditional dealership would be today, a them. I think that’s the biggest Emission Vehicles (OLEV) and started to display EVA branded point of standards are available on the website at
lot of people would have said customers obstacle to overcome. Especially the Energy Saving Trust (EST). sale material. Additional partnerships www.evapproved.co.uk.
would buy online and dealers would when an EV suits their lifestyle and
struggle to survive. However, the driving habits.
For more information and to join scheme, please email eva@rmif.co.uk and follow @EVApproved on Twitter
6 7
OFFICE FOR LOW EMISSION VEHICLES (OLEV)
ROAD TO ZERO UPDATE
Van Licence Derogation Drive demand for the cleanest vehicles so
Review of Worldwide Harmonised
Light Vehicle Test Procedure (WLTP)
Last year OLEV introduced legislation to
increase the weight limit for Category B
that by 2040 all new cars and vans sold are
and vehicle taxes driving licence holders driving alternatively-
fuelled vehicles from 3.5 tonnes to 4.25 effectively zero emissions at the tailpipe.
On 9 July HMT published the outcome of tonnes. The change in the law applies to
the review into the impact of the WLTP on vehicles driven in the UK only and does not Accreditation for electric vehicle how they can drive the transition in their
Vehicle Excise Duty (VED) and company allow the towing of a trailer. Drivers must also technicians own fleet, and asked them to publish a
car tax. Key decisions included that complete a minimum of 5 hours training. yearly progress report.
in order to accelerate the shift to zero The Institute of the Motor Industry (IMI)
emission cars, all zero emission cars will In response to stakeholder feedback, earlier
this year they published guidance that are seeking OLEV endorsement for
pay no company car tax in 2020/21, 1% their TechSafe™ professional standard
in 2021/22 before returning to the planned set out details of the training required for
drivers to take advantage of the new law. and register for electric vehicle (EV)
2% rate in 2022/23 – a significant tax technicians. This aligns with the Road
saving for employees. On VED, a call for It also describes the system of certification
that will allow drivers to prove that they to Zero commitment to ensure the UK’s
evidence will be published later this year workforce of mechanics are well trained
seeking views on moving towards a more have completed the training. This change
in legislation should help make it easier and have the skills to repair EVs safely.
dynamic system which recognises smaller
differences in CO2 emissions. for organisations to introduce alternatively TechSafe™ is a voluntary scheme
fuelled vehicles into their fleets. with three aspects:
Go Ultra Low
Electric Vehicle Approved – • Standards to ensure that EV
Dealership Accreditation Scheme technicians are suitably trained to
Go Ultra Low (GUL), the joint
work safely;
government and industry campaign to
Following a successful pilot, government • Requirement to demonstrate promote ultra-low emission vehicles has
endorsed the ‘Electric Vehicle Approved’ training to the appropriate level; just launched its consumer advertising
scheme. In its first year of operation OLEV • A professional register which campaign. A targeted fleet campaign,
is providing financial support toward the qualified technicians will be run in association with the Energy
cost of audits for accreditation to the eligible to join, regardless of Saving Trust will be launched later in the
WLTP and the plug-in vehicle grants scheme. The scheme has been developed training provider. year.
by the National Franchised Dealers
OLEV wrote to all grant-receiving Association (NFDA) and the Energy Government Fleet Commitment Plug in van grant
manufacturers in June 2019 to explain Savings Trust and provides
that they will adopt WLTP standards for customers with a guarantee In the Autumn Budget 2017, the The first ultra-low emission heavy
the plug-in grant eligibility criteria for cars that an Auto Retail Business Government made a commitment that goods vehicles (HGVs) are now eligible
and light vans. From 1 September 2019, has achieved certain 25% of central government cars will be for the Plug-in Van Grant. The British
all cars and light vans (including those standards in EV sales and ultra-low emission by 2022, followed made Paneltex Z75 7.5 tonne truck and
currently eligible for the grant) must meet service. by a further commitment in last year’s the BD Auto e-Ducato 4.25 tonne van
the eligibility criteria for CO2 emissions and Road to Zero strategy that 100% will be are now be eligible for the grant. The
zero emission range using WLTP data to Auto Retail Businesses first 200 eligible HGVs will benefit from
ultra-low emission by 2030.
receive the grant. For plug-in taxis, OLEV have a critical role in a higher grant rate of up to £20,000
will accept the WLTP ‘electric city range’ the success of zero The Government Car Service, managed per vehicle. Given the early state of
results. The eligibility criteria are otherwise emission vehicles, and by the Department for Transport, is the market for ULEV vans, there are no
unchanged. This means that some vehicles particularly in advising on track to meet the targets, with plans to change plug-in van grant rates
will no longer be eligible for the scheme. customers about electric vehicles making up 23% of the at the current time. The plug-in van
They do not expect this will affect many the advantages, entire fleet today. The then Transport grant will continue in some form until at
vehicles. All vehicles currently eligible for practicalities and Secretary wrote to every government least 2020. OLEV will provide as much
the Electric Vehicle Homecharge Scheme costs of going department to reinforce the 2022 notice as possible before any future
will continue to be eligible. electric. pledge, provided detailed guidance on changes to grant levels are made.
8 9
NFDA EV MARKETPLACE NFDA Parliamentary
SEMINAR Engagement Programme
Book your place!
Date
CONTINUES IN 2019
The NFDA Parliamentary Engagement Programme was launched two years ago
Tuesday 3 December 2019, 10:00 to 13:00 to raise awareness of the contributions the retail automotive industry makes
Venue to the local and national economy. Over the past two years, many MPs and
parliamentarians have met with franchised retailers in their constituencies.
Avon Suite, Warwick Hilton, CV34 6RE
The new NFDA EV Marketplace
Seminar will take place on 3 December
2019 at the Warwick Hilton. Keynote
speakers will walk dealers through the
electric vehicle landscape and analyse
challenges and opportunities for the
sector. These will include current
issues such as supply constraints and
consumer barriers as well as future
market trends.
Additionally, EV focused exhibitors past three and a half years,
will showcase their latest products Oliver is an experienced and
and services. The event will end with a well-networked corporate
communications professional,
networking lunch.
having worked in both brand
(SEAT, Bentley) and function
Confirmed speakers roles at a national and global
level.
Graeme Cooper, On Friday 12 July, Tom Tugendhat
Electric Vehicles Oliver’s key responsibility is MP visited Humphries & Parks
Project Director at to co-ordinate a UK Group- Mitsubishi in West Malling.
the National Grid. level stakeholder engagement Alex Chalk MP for Cheltenham
Graeme leads National strategy by maintaining Tom Tugendhat MP for Tonbridge and visited Inchcape UK VW Friday 16
Grid’s work on relationships with brand Malling met with Humphries & Parks August. During the visit, the following
electric vehicles and Oliver Larkin, Volkswagen PR, legal, Governmental On Friday 5 July, when JLR Managing Director Marcus Joy and topics were debated: consumer
decarbonisation of Group UK Head of Group Affairs, media, and industry announced their latest investment NFDA Director Sue Robinson. The confidence and the effects of
transport by leading Corporate and Public representatives. in electric cars, Sheryll Murray MP key themes of discussion included the uncertainty caused by Brexit,
and coordinating all Relations. the relationships between dealers employment levels in our industry, as
Further details including visited NFDA member Roger Young
the work relating to the and manufacturers, the need for well as diesel and the development
UK regulated business Having led Investor Relations the other speakers will be Ltd Land Rover in Saltash.
Government to provide clarity on the of the electric vehicle sector.
of National Grid. at Volkswagen AG for the announced soon. Brexit process as well as business
The MP met with Roger Young’s issues in the local area.
Sales Managers Chris Johns (Land These visits provide an ideal
Cost On Monday 29 July, Jim Cunningham opportunity to discuss key issues
Rover) and Danny Street (Jaguar). The
• Dealer Member delegates £25 + VAT per person main topics of discussions were the
MP for Coventry South visited Johnsons affecting the automotive sector.
• Non-member dealer delegates £75 + VAT per person Hyundai in Coventry. The MP met NFDA will continue to develop the
franchised dealer’s levels of investment, Parliamentary Engagement Programme
with David Wright, Johnsons Hyundai
• All other delegates £225 + VAT per person electric cars and the decline in sales of Franchise Manager, to discuss key allowing franchised retailers to
• Stand plus two delegates £2,200 + VAT diesel vehicles, the career opportunities issues facing the automotive retail sector engage with their local MPs and
that the automotive retail industry including franchised dealers’ investment parliamentarians. If you would like to
• Stand plus two delegates for EV focused NFDA associate members FREE
offers as well as the uncertain political levels and the implications caused by host your local MP, please email
To book your place, please contact nfda@rmif.co.uk environment. the shift towards electric vehicles. nfda@rmif.co.uk
10 11
NFDA launches ‘no
(e.g. Vauxhall Astra and Vivano, Mini), • Will OEMS offer support to new car working in the UK should apply for
or producing in the EU, but using customers caught by extended lead settled status if they have not done so
components sourced from the UK (e.g. times? already. See here for details: https://
Toyota using engines from Deeside, or www.gov.uk/staying-uk-eu-citizen.
• Will additional stock of commonly sold
deal’ Brexit toolkit and
BMW using engines from Hams Hall), Permanent residence can be applied
model derivatives be landed in the UK
there would be a delayed effect of for if staff have lived in the UK for five
ahead of October 31st to mitigate as
vehicles using parts imported/exported years, otherwise they should apply
much as possible against disruption to
after October 31st, having a higher parts to the EU settlement scheme to be
supply, as occurred in Q1 and 2, 2019?
cost which would presumably be passed able to remain in the UK. See here for
helpdesk for members
If so, how much supply in months, and
onto consumers in due course. details: https://www.gov.uk/settled-
on which models and derivatives?
The disruption of “no deal” is already status-eu-citizens-families . Current UK
• Will there be any changes to the range government advice is that the deadline
reflected in a weakened exchange
of models and derivatives offered to for applying if there is exit with a deal
rate for Sterling vs Euro, and although UK customers?
both would be affected by a “no deal”, is 30/06/21, but no deal would mean
Sterling is likely to be more affected. • Will there be any changes to financing applying by 31/12/20, but this advice
The United Kingdom is only a few days away from its planned departure from This will therefore create price inflation and dealer invoice points for new cars? may change and should be checked.
for any imported product, or product
the European Union. The legal and political reality is that the new government with imported content, quite separate
• Will there be any other changes to
financial services?
under Prime Minister Boris Johnson will take the UK from any tariffs. It will also increase
the real cost of incentives in the UK Parts
out of the EU on 31 October, with or without a deal. market for manufacturers reporting in
other currencies and reduce the profits. • Will there be any changes to parts
It will therefore be less attractive for prices, whether wholesale, trade, fleet
The United Kingdom is only a few days QUESTIONS DEALERS manufacturers to support marketing or retail?
away from its planned departure from the SHOULD BE ASKING OF programmes in the UK, with for example, • Are there any anticipated impacts
European Union. The legal and political MANUFACTURERS – AND subvented finance. on parts availability? If so, which
reality is that the new government under
Prime Minister Boris Johnson will take
THEMSELVES – ABOUT categories of parts are expected to be
the UK out of the EU on 31 October, with PREPARATIONS FOR impacted the most?
or without a deal. ‘NO-DEAL’ BREXIT • Are any precautions being taken to
• Equally, dealers should be thinking
hold increased spare parts buffer
Franchised vehicle retailers must now Automotive distribution stocks in the UK to avoid increased ahead about how they will change their
take very seriously the idea that a ‘no research, insight, levels of VOR? approach to recruitment and training
deal’ Brexit is fast approaching and take implementation of new staff should the supply of
steps to mitigate against the potential • Will manufacturers provide any labour supply become more restricted,
threats associated with this outcome. financial support to customers or particularly relevant to workshop
No-Deal Brexit raises a whole host of
dealers where a car is off road for technicians.
If the UK leaves without a deal, the UK difficult questions for UK automotive
an extended period due to stock
will immediately shift to trading under distribution, and no easy answers. • Dealers should be prepared to start
availability impacts, requiring courtesy
Dealers should be assessing the risks advising customers on possible impact
cars for longer?
to their business, which includes to supply and lead times for new cars,
seeking assurance and guidance from
In addition, logistical delays are a real
Changes in trading rules and possible delays on parts supply for
their franchise OEMs. aftersales. A strong September will be
risk, on cars and parts, including the • Has the manufacturer put the
Key Risk Areas impacts of handling of import licences. arrangements in place for handling desirable given the supply and price
Therefore, Dealers should be asking changes in import rules, and will uncertainty after that, and so even
Given that default to WTO rules would though customers may have become
manufacturers as to what they intend dealers be expected to do anything
be the most likely outcome, and in that very cautious, dealers would be
to do to manage the changes. There differently? For example, will the
scenario the UK shifts to ‘third country’ justified in encouraging customers to
are other, less obvious uncertainties manufacturer and/or importer handle
status, tariffs of 10% would then be all aspects of new administrative tasks buy sooner rather than later if they plan
including possible impacts on
automatically imposed on the wholesale set out for managing trading terms? to buy in the next six months.
be levied on car parts in the event of a manufacturer’s financial businesses.
price of cars entering the EU from the
no deal, for a limited period that remains
UK; therefore, the UK is almost certain
unspecified. This 0% tariff will apply
QUESTIONS FOR OEMS More details: https://www.gov.uk/ • Although manufacturers should have
to place similar tariffs on cars entering government/publications/partnership- put in place additional UK stocking of
the UK from the EU. It is unclear what to aftermarket parts as well as parts New Cars pack-preparing-for-a-no-deal-eu-exit/ fast-moving aftermarket parts lines,
tariffs would be applied on non-EU destined for new vehicle assembly, and, preparing-for-a-no-deal-eu-exit-step-by- some Dealers may want to consider
as for cars, the same tariffs would have • Will there be any changes to wholesale
sourced imports, but existing EU trade and advertised list prices on new cars? step-guide-to-importing building their own buffer of the fastest
agreements with third party countries, to be applied to all imports so that, for moving parts lines, for example, those
example, a 0% tariff would apply on car If so, what and when? • Are any special measures expected to
whether specific agreed tariffs are be put in place for dealers in Northern that are typically consumed and sold
the World Trade Organisation framework. implemented or due to be implemented, parts from the EU and China alike. • Will wholesale and retail prices on new on a weekly basis.
Trading on these terms is likely to cars on order now for delivery after Ireland?
will become invalid for UK trade and so Despite these Government As of writing we think this a fair
involve tariffs on imports and exports, tariffs for these countries now and in the announcements (prior to the change in
October 31st be honoured at the prices What should Dealers be
an increased regulatory burden for offered at the time of ordering? assessment, but we cannot guarantee
future will all default to the same decided PM) regarding special concessions for doing to prepare their own any of this will be pertinent as of October
businesses and delays to the delivery of rate (i.e. 10%) until a new bilateral UK imported car parts, there is a risk related • Will there be any lengthening of lead business? 31st, as obviously the situation remains
vehicle stock and parts. trade deal is agreed with each country. In to the parts content of cars. There is no times on new cars? If so, what lead very uncertain and unpredictable.
all cases it is reasonable to expect that • Weakening of sterling against the Euro
NFDA commissioned automotive guarantee that the Government measure, time impacts are expected on each
prices will go up by the level of change in may deepen, meaning that currency For further assistance on the
research body ICDP to compile a key list if implemented, will be mirrored by the model? Note that this question remains
tariff (i.e. 10%). risks should be managed as best as
of questions for franchised dealers to ask EU. In the worst case, any manufacturer highly relevant to UK built product, as guidance and no deal readiness,
they can.
of their manufacturer partners, suppliers The UK government stated in March who is producing in the UK, but using disruption to production schedules are please contact NFDA’s Brexit helpdesk
and themselves. 2019 that their plan is that no tariffs will components sourced from the EU a real possibility. • Staff who are EU nationals living and by emailing Brexit@rmif.co.uk.
12 13
REVEALS 95% OF AUTOMOTIVE SECTORS CAMPAIGN
GENERATES THOUSANDS OF VIEWS
APPRENTICES WOULD STAY
WITH THE SAME COMPANY IF
THEY RECEIVED A JOB OFFER
During the summer, Drive My Career ran
Findings from Drive My Career’s latest Insight revealed that 95% of apprentices would a campaign to raise awareness of the job
remain with the same company if they received a job offer after their apprenticeship. roles available in the different sectors or
business areas of the automotive Industry.
Drive My Career is the employment initiative Almost 40% of respondents said the The encouraging figures demonstrate the
The campaign has run for nine weeks across
launched by the National Franchised Dealers ‘earn while you learn’ element is the most importance of investing in the workforce of
Association (NFDA) in February 2018 to important part of an apprenticeship. This the future. The automotive retail industry Facebook, Twitter, Instagram and LinkedIn.
improve the perception of the automotive was closely followed by ‘understanding the offers a wide range of rewarding, entry-
industry among young people. The
initiative targets 16 to 24-year-old potential
work environment’ (27%) and ‘gaining early
work experience’ (26%).
level roles to those looking to start their
professional career. Drive My Career #DMCAutoSectors
candidates to raise their awareness of the promotes these exciting and often forgotten Each week the focus was on a different sector or business area,
exciting career opportunities available in the Drive My Career’s findings mirrored the trend aspects of working in the retail automotive including technicians, sales, customer service, HR and marketing.
retail side of the automotive industry. at one of its biggest members, franchised industry. The campaign included information on the career progression
dealer group JCT600. JCT600 operates within the sector, typical job tasks, the qualifications needed,
Drive My Career polls its target audience in Yorkshire, Lincolnshire, Derbyshire, Since January 2019, more than 17,000 apprenticeship awareness material and blog posts.
every two months to explore their perception young people have been redirected by
Nottinghamshire and the North East. This campaign targeted Drive My Career’s audience of 16-24 years
of working in the automotive industry and Drive My Career to the career pages of its
understand what they view as an ideal members. Social media platforms including old, with different keywords, depending on the sector promoted.
Katie Saunders, JCT600 HR Director,
career. This survey had 387 responses commented, “We recruit between 40 and 50 Facebook, Instagram, Twitter and YouTube The posts with the #DMCAutoSectors hashtag was seen by over
and revealed positive attitudes towards Apprentices each year through our Group are the key channels of communication used 60,000 people during the campaign.
apprenticeships. Programme. We employ immediately on to connect with the target audience. Drive
When asked whether they preferred to go to permanent contracts rather than temporary My Career’s YouTube channel now has over
220,000 views.
Career Progression
university or start an apprenticeship, nearly or “Apprenticeship” contracts because we
Managing Director
half (47%) opted for the latter. Additionally, see our Apprentices as long-term future A new survey has been carried out to
talent. Ensuring that they have great mentors CUSTOMER OUTREACH
the vast majority of respondents (95%) explore the guidance that young people Marketing Reach out to unengaged customers and offer support
answered ‘yes’ to the question ‘after an is also key. We are proud of our 95% would like to receive when they search for a Director
apprenticeship, would you continue to work
for the same company if they offered you the
retention rate once they have qualified and
we have multiple examples of apprentices
new career. The findings of this new insight
have recently been shared with Drive My
Marketing
Manager
Working ENQUIRIES
Help the customers with their enquiries about a
job?’. growing with us to become Managers”. Career members and will be published soon. Brand Marketing Manager
Week product or a service
Marketing & PROBLEM SOLVING
Marketing Digital Find ways to help solve your customers’ concerns
After an 5% What career Assistant Communications
Executive
Apprenticeship, Yes route would 47%
would you continue No you prefer to University
to work for the take?
Drive My Career has recently interviewed Becky Welsby, a Trainee Sales Executive at
same company, if Apprenticeship Chapelhouse. Drive My Career asked Becky a few questions about her journey with
they offered you Chapelhouse and what her role entails.
the job? 53%
95% How did you check all the cars that come in to ensure that can and cannot do. I like to deal with them with
get into the they are in good condition. We go through the honesty and transparency, and it’s nice to see
automotive same process with every customer that comes people physically relaxed around you when they
industry? into the showroom. You learn how to do this realise you just want to help them. When people
during your training. We qualify our customers are comfortable talking to you, they are more
I started working
What do you think is the most important part of an Apprenticeship? to make sure we can find the right car for them. likely to engage with you.
with Chapelhouse
in January. Before Every day we contact a minimum of 22 people Do you have any recommendation for young
40% I was working to see how they are getting on with the car they people thinking about starting a career in the
in a bar in Manchester, which sounds fun, but bought or if their finance agreement is coming automotive industry?
35% Earn while you learn
I wanted to change the environment. I wanted to an end as well as to review their accounts to
30% make sure their car is still suitable. It’s mainly I would suggest to anyone to at least give it a
Understanding the work environment to get out of it and do something a bit more
try. Especially, if you are not sure about what
25% rewarding, build more of a career. One of my keeping in touch with our customers, being there
for them and to help them find the car that suits you want to do. It’s a really good industry to
20% Meeting new people friends worked here and he recommended
their lifestyle rather than pushing new cars onto start a career. Plus, at the end of the day, in
Chapelhouse because they were taking on
15% Have support from the training provider my sector, you are in charge of what you earn.
trainees. So, I thought, you know what? I’ll do them.
The company gives us a basic salary and there
10% it! I had never worked in sales before. I was a bit What is the part you enjoy most? isn’t any pressure on you to meet targets. You
Gaining early work experience nervous about it, but I thought I’d give it a go.
5% I have always loved customer service and been get different types of objectives in all industries,
So, I came, I did some training and I loved it! It’s
0% customer-focused; I love customers’ feedback. performance reviews for example, but you get a
been much better than I expected, and I haven’t
It’s been rewarding when they have told me that I lot of support here. Overall, you feel good when
looked back!
have made the car buying process easy for them you meet your targets. It gives you a push with
Can you describe your role? clear, achievable goals.
For more information about Drive My Career, and they felt relaxed around me. I enjoy going
I am in a Suzuki franchise. We look after the through the process with them and explain that The start of this career has helped me a lot also in
please visit www.drivemycareer.co.uk or email info@drivemycareer.co.uk showroom to make sure it is always in order. We we are regulated and there are things that we my personal life, it has given me a path to follow.
14 15
RECORD RESPONSE RATE FOR NFDA
LEXUS 9.1 (8.8)
Manufacturer ratings KIA 9.1 (9.3)
The all-important SUZUKI 8.4 (7.5)
DEALER
question ‘how would you TOYOTA 8.2 (9.0)
SEAT 8.0 (8.0)
rate your manufacturer
MAZDA 8.0 (7.4)
overall?’ had an average 7.9 (9.0)
MERCEDES
score of 5.6 points, which SUBARU 7.3 (6.6)
ATTITUDE
was 0.2 points lower than PEUGEOT 6.9 (6.4)
six months ago and 0.1 HONDA 6.8 (5.7)
points down from last VOLVO 6.6 (5.6)
year. Lexus and Kia (9.1) NISSAN 6.6 (5.7)
MINI 6.0 (6.6)
were joint top performers,
SURVEY
LAND ROVER 5.8 (6.2)
followed by Suzuki (8.4)
SKODA 5.6 (6.4)
and Toyota (8.2). The DACIA 5.6 (5.8)
manufacturers with the MITSUBISHI 5.4 (6.1)
lowest ratings were BMW VOLKSWAGEN 5.2 (5.0)
(3.3), Alfa Romeo and RENAULT 5.1 (5.0)
The NFDA Dealer Attitude Survey Summer 2019 saw a record Abarth (2.6). FORD 5.0 (5.5)
JAGUAR 4.8 (4.9)
response rate from dealers revealing a minor decline in dealers’ VAUXHALL 4.3 (4.3)
satisfaction levels with the relationship with their manufacturers. HYUNDAI 3.9 (6.0)
FIAT 3.7 (3.7
AUDI 3.5 (4.5)
The NFDA Dealer Attitude Survey Summer 2019 was conducted in July and published in September 2019. It asked Average
JEEP 3.4 (3.4) 5.6
franchised dealers 53 questions about their on-going relationship with their respective manufacturers. The questions 3.4 (3.3)
CITROEN
covered a range of business issues and the impact on dealers’ satisfaction levels with their manufacturers’ relationship. BMW 3.3 (4.4)
NFDA surveyed 30 franchise networks and received 2,077 responses from dealers, equating to a record 50% response ALFA ROMEO 2.6 (3.5)
rate. Responses are scored from 1 (extremely dissatisfied) to 10 (extremely satisfied). ABARTH 2.6 (4.4)
0 1 2 3 4 5 6 7 8 9 10
Movement in HONDA 57.7 (-26.5)
Overall average score LEXUS 8.7 (8.5) score SUZUKI 41.5 (26.9)
KIA 8.6 (8.8) VOLVO 38.7 (33.7)
Lexus had the highest TOYOTA 8.1 (8.6) There was an VAUXHALL 29.1 (-4.5)
PEUGEOT 28.0 (36.2)
average score of all SUZUKI 8.1 (7.3) overall average MAZDA 27.9 (-9.0)
questions of the survey MERCEDES 7.7 (8.4) loss of -5.7 SUBARU 22.9 (31.3)
with an overall average of SUBARU 7.3 (6.9) points across all NISSAN Average
5.7
19.2 (-18.3)
7.3 (7.2) VOLKSWAGEN 14.5 (-18.9)
8.7 out of 10 points. After SEAT questions of the RENAULT 14.3 (-35.5)
four consecutive surveys MAZDA 7.3 (6.8)
survey. Honda LEXUS 11.7 (15.3)
HONDA 6.9 (5.8) SEAT
at the top, Kia was the (+57.7), Suzuki
1.0 (39.4)
PEUGEOT 6.8 (6.3) CITROEN -1.9 (-8.4)
second-best manufacturer VOLVO 6.4 (5.7) (+41.5) and SKODA -3.8 (33.7)
with 8.6 points. Suzuki NISSAN 6.2 (5.8) Volvo (+38.7) DACIA -6.7 (0.6)
KIA -8.2 (12.9)
and Toyota followed with MINI 6.2 (6.7) had the largest FORD -14 (-1.8)
8.1 points. Fiat (3.4), Alfa VOLKSWAGEN 5.9 (5.7) improvements in MITSUBISHI -15.7 (-16.9)
Romeo (3.0) and Abarth SKODA 5.8 (6.0) JEEP -16.0 (-2.8)
score, Suzuki and
MITSUBISHI 5.8 (6.1) LAND ROVER -26.8 (38.7)
(2.9) were at the bottom Volvo continued MINI -27.7 (-3.1)
LAND ROVER 5.5 (6.0)
of the table. On average, the positive trend MERCEDES -32.1 (89.4)
VAUXHALL 5.2 (4.8) JAGUAR -32.8 (45.5)
there was a slight decline RENAULT 5.2 (5.1) started six months FIAT -34.3 (-6.8)
of -0.1 points. FORD 5.2 (5.5) ago. BMW (-67.2), AUDI -38.0 (-29.0)
TOYOTA -38.4 (17.6)
JAGUAR 4.9 (5.5) Abarth (-78.4) and
ALFA ROMEO -56.8 (43.6)
AUDI 4.6 (5.3) Hyundai (-86.3) BMW -67.2 (-46.8)
CITROEN 4.4 (4.5)
experienced the ABARTH -78.4 (-6.5)
HYUNDAI 4.3 (6.0) HYUNDAI -86.3 (21.6)
DACIA 4.3 (4.3)
biggest losses.
BMW 4.2 (5.5) Average -100 -80 -60 -40 -20 0 20 40 60 80
5.8
JEEP 3.5 (3.8)
FIAT 3.4 (4.0) “This year’s record response rate shows the value that Positively, average satisfaction levels with manufacturers’ alternative
ALFA ROMEO 3.0 (4.1) franchised dealers place on the survey. In turn, it is fuel vehicle offering continued to increase. The average score grew
ABARTH 2.9 (4.4)
encouraging to see that manufacturers use the survey from 4.8 points last year to 5.0 six months ago and 5.2 now.
0 1 2 3 4 5 6 7 8 9 10 to understand the main issues affecting their dealer Current profit return and return on capital seemed to represent two
networks”, said Sue Robinson, NFDA Director. areas of concern for dealers with average scores of 4.7 and 4.6
Despite a small decline, with an average score of 6.4, points respectively.
For more information about the survey, please email nfda@rmif.co.uk or dealers remained fairly satisfied with their margins on NFDA urges manufacturers to continue to work closely with their
visit https://www.nfda-uk.co.uk/reports/dealer-attitude-survey/ used car sales demonstrating that this was a key area dealer networks to address these issues and provide the basis for the
of focus during the first half of the year. automotive industry to thrive despite the external challenges.
16 17
b) Are there any barriers Access to charging 53%
to you buying an
NFDA CONSUMER ATTITUDE electric car?
(2,085 respondents)
Battery range
Cost of purchasing a vehicle 47%
51%
SURVEY 2019 EV INSIGHT: No - there are no barriers to me buying 14%
MOTORISTS FOUR
Other barriers 6%
Not sure 8%
TIMES MORE LIKELY
I already own an electric car 1%
c) You indicated range is an issue. How d) You indicated charging is an issue, why is this? (1,061 respondents)
TO GO ELECTRIC
far would you want to be able to drive Among those indicating that access to charging is a barrier to purchasing an electric vehicle,
before recharging? (1,061 respondents) almost 8 in 10 view a lack of charging points in public areas as a specific barrier.
Lack of charging points in public
places such as car parks in 78%
500+ miles 17% shopping centres or at stations
Lack of off street parking at home 57%
200-500 miles 32% to install a charging point
The findings of the latest Consumer Attitude Survey EV Insight revealed that
if all drivers in the market were to make their next car purchase now, we could 200-250 miles 23% Lack of charging points at work 40%
expect the proportion of hybrid and pure electric cars to quadruple. 150-200 miles 19% Other 5%
Up to 150 miles 8%
Not sure 2%
The NFDA Consumer Attitude Survey was launched in 2017 to These concerns include access to charging points (which 53%
investigate consumers’ perceptions of the different aftersales of consumers selected as an issue), battery range (51%), and the
servicing providers in the UK. This year, the format of the survey cost of purchasing an electric vehicle (47%). Among those who
LAS
2020
was redesigned to include more questions and participants indicate charging as a barrier, 78% agree that a lack of charging
as well as provide a more detailed insight into consumers’ points in public places such as car parks in shopping centres is
perceptions of franchised retailers, independent garages and
non-franchised national chains. This was the seventh issue of the
a reason this is a barrier (figures b and d).
Although the percentage of consumers that do not see any
VEGAS
survey and was executed by Public Knowledge, an independent barriers to the purchase of electric cars has increased to 14%
research agency that polled 2,000 consumers across the UK in a from 11%, it remains low.
15-minute online questionnaire.
Sue Robinson, NFDA Director, said, “The survey demonstrates
Participants were asked which car they would buy next (figure a): that consumer attitudes are shifting. Drivers are now four
60% responded a petrol vehicle and only 16% said they would times more likely to buy an electric vehicle. This is beneficial for
purchase a diesel vehicle. Hybrid vehicles scored a significantly franchised dealers who are best placed to service the growing
high proportion with 16% of consumers expecting to buy a electric demand in the car market. Combined with the 75% of
hybrid, which is four times the current ownership at 4%. The 4% new vehicles purchased at franchised dealerships, the dealers
of consumers intending to buy a pure electric car is also four are likely to take market share in the near future, ensuring
times current ownership at 1%. Almost one in three consumers a consistent and reliable service to as many consumers as
Join NFDA’s dealer trip to the NADA 2020 in Las Vegas!
responded ‘don’t know’ indicating a degree of uncertainty. possible.”
Whilst the percentage of participants wanting to buy an electric NFDA will be publishing further insights from the Consumer
vehicle is significantly higher than expected, the consumers Attitude Survey over the next months. For more information
surveyed still mentioned a number of concerns in relation to about the survey, please visit www. https://www.nfda-uk.co.uk/ Once again, NFDA is organising its highly successful dealer trip to NADA 2020 in Las Vegas. Every year,
purchasing an electric vehicle. reports/consumer-attitude-survey NADA provides franchised retailers with an ideal opportunity to discuss the most topical industry issues with
colleagues from around the world and learn about new trends and opportunities.
64%
60% Departure date: Thursday 13 February. Return date: Monday 17 February 2020.
Intention for next car
a) Will the next car Intention for next car (when stripping out ‘Don’t knows’) The package will include: • T
wo evening meals at a top-quality restaurant
42%
you buy be? Current car
• NADA Convention registration • Invitations to NADA private receptions
31% 30%
• V
isit to a large dealership – guided tour around all • O
ptional - Economy return flights from London
16% 16% aspects of the business Heathrow with British Airways or Virgin Atlantic
11% 11% (upgrades subject to availability)
4% 3% 4% 3% 4% • F
our nights accommodation at the five-star Wynn Hotel
1% 1% 0.1% Contact us on 020 73073404 or
• A
irport transfers and all transport provided in Las Vegas email nfda@rmif.co.uk to book your place.
Petrol Diesel Hybrid Pure Electric Plug in Hybrid Don’t know
18 19You can also read
