Volume 4, Issue 1 - Moana Medical Centre
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March 2021
Volume 4, Issue 1
Website: www.moanamedicalcentre.com.au
Newsletter/Information Sheet
Welcome to our Autumn newsletter. The prospect of cooler days and nights is certainly a
welcome one.
As you are no doubt aware, the federal government is rolling out the COVID-19 vaccines from
March. As a practice, we decided to opt in to the rollout and have been approved to partici-
pate; we will be on-boarded from the week after Easter.
Initially there is a shortage of supply, and as this newsletter is being prepared, we have been
informed that the clinic will only be receiving a very small number of doses each week until
such time as more vaccine becomes available. It is likely that dedicated vaccine clinics will not
be possible until we are able to reliably source more stock. In the meantime, we are yet to
decide how to prioritise the small amount that we will have. Once we are able to reliably
receive larger numbers of vaccines, we intend to set up dedicated clinics and patients will be
informed. The vaccine is a two dose course, 12 weeks apart, and the initial target group is
people aged over 70, people with specific chronic diseases, defence and police force workers,
fire and emergency service workers, meat processing and health care workers .
Fluvax time is almost upon us also, and it seems that we will be running these clinics at the
same time as the COVID-19 clinics. There needs to be a gap between each vaccine of two
weeks. It will certainly be a challenging time for the practice co-ordinating the clinics and
ensuring that the vaccines are given to each eligible patient, willing to receive them, at least
the minimum two weeks apart. We should have more information to hand about both vac- Inside this issue
cines availability in early April, so please check with reception then or discuss with your doc-
tor. Doctors & staff information..2/3
Want to book online?...............2
Our clinic is currently in our “Accreditation Year”. To maintain General Practice accreditation,
we are required to participate in a three year cycle. In the third year we are assessed on our Accounts, scripts refs etc……..…2
systems and processes and visited by a team of accreditors who perform a final site visit as- Appts, Home Visits, A/Hours....3
sessment. Part of this process is to seek feedback from our patients. We would love your Your privacy…………………………..3
feedback (refer page 4) on how you think we are doing, and have forms at reception should Recipe: Overnight fruit
you wish to complete one. Please take the time to complete a form and give to the girls at muffins………………………….
reception. If you wish to give feedback anonymously you are welcome to post a completed ………...4
form. A feedback form can also be downloaded from our website. Telephone advice/
communication………………….…..4
Feedback and complaints……….4
Three Old Fellas were sitting in a café eating lunch.
The first says " My memory is not so good these days. I stopped half- Contact Us
way on the stairs at home and I'm darned if I could remember if I was 1/381 Commercial Road,
going up or coming down." Moana
Telephone: 8327 1570
The second old fellow said, "Similar thing happens to me, the old
Office Hours:
memory is going. I was sitting on the edge of the bed, I couldn't re- Mon/ Wed/Thurs
member if I was getting up or if I was going to sleep" 8.30am—5.30pm
The third old fellow said " Thank God my brain is as sharp as a tack, Tuesday 8.30am—8.00pm
touch wood, " as he knocked his knuckles on the table three times and Friday 8.30am—4.30pm
Saturday 9.00am—12.00pm
then yelled, " Who's There?"
Want to book online?
Book your appointment with your smart
phone or through our website: Doctors Consulting
www.moanamedicalcentre.com.au
Dr Deborah Daniell (interests include: women’s health and chronic disease
management)—Monday, Tuesday, Wednesday, Thursday, Saturday mornings
(note—every second Wednesday rostered day off) CURRENTLY ON EXTENDED
LEAVE.
Dr Paul Phillips (interests include: diabetes, general medicine and paediatrics)—
Monday, Tuesday (afternoons until 8.00pm), Wednesday, Friday
Dr Josephine Stachyra (interests include: women’s health, antenatal, preventive
health and emotional & physical wellbeing)—Tuesday, Wednesday, Thursday,
Friday and Saturday mornings
Dr George Vlahos (interests include: psychiatry, geriatrics & palliative care)—
Monday, Tuesday, Wednesday, Thursday, Friday and some Saturday mornings
(note—every second Wednesday rostered day off)
Look for something positive in each day—
even if some days you have to look a little
harder.
Accounts, repeat prescriptions & referrals
A politician visited a remote little rural
town and asked the inhabitants what Accounts and payments
the government could do for them. "We Moana Medical Centre is not a bulk billing practice. Patients who hold a government Pension Card are
have two big needs," said the Town usually bulk billed, however. Holders of government Health Care Cards will generally pay a reduced fee
Mayor. "First, we have a clinic but no for their consultations. Children aged 15 and under will be bulk billed. All other patients without con-
doctors." The politician whipped out his cession cards will be expected to pay their account in full at the time of consultation. We have EFTPOS
mobile phone, spoke for a while and facilities available and at the time of payment, using our EFTPOS machine, we are able to send your
then said, "I have sorted it out. A doc- claim to Medicare in real time and the rebate will be deposited into your savings or cheque account
whilst you are at the counter. Consultations for the purposes of completing third party forms (eg travel/
tor will arrive here tomorrow. What is
insurance) are not Medicare rebatable and will attract a fee + GST to be paid by patients, regardless of
your other need?"
concession card status. We would usually give you an estimation of cost, but this is normally time based.
"We have no mobile phone reception at A list of our fees is displayed at reception or you can discuss with our staff.
all in our town.
Repeat scripts
Mr. Daison, a vacuum cleaner salesman, Generally you will be required to make an appointment with your doctor to obtain a repeat prescription.
Doctors have a duty of care towards their patients and even though you may have been taking the medi-
went to a remote farm hoping to sell
cation regularly your doctor needs to ascertain that nothing has changed with your health prior to re-
one of his newfangled vacuum cleaners
prescribing your medication. There may be certain circumstances where your doctor will be happy to
with bells and lots of whistles. write a script without seeing you. In this case you will usually be charged a $20.00 administration fee.
As the farmer's wife opened the door,
Repeat referrals
without a word Mr. Daison entered and
emptied a small bag of dust onto the Normally, you will need to make an appointment with your doctor to obtain a repeat referral to your
carpet and said, “If my vacuum cleaner specialist. At times, depending upon the circumstances, it may be possible or necessary for your doctor
does not pick up every speck of that to write the referral without seeing you. In these cases, you will be charged a $20.00 administration fee.
dust I will eat it all.” Recalls/reminders
The farmer's wife without a word went Our practice actively promotes preventive health and the doctors often send out reminders/recalls to
to the kitchen, brought a dessert spoon their patients. We do this either with a letter or more often a message via HotDoc which contains a link
to access your reminder on your smartphone. Recalls are generated for: cervical screening, care plans,
and handing it to Mr. Daison said, “You
aged health assessments, etc.
better start eating then, we don't have
Results
electricity.”
Normally your doctor will discuss any investigations (pathology, radiology) with you at a consultation,
however, there may be occasions where these can appropriately be discussed with you via telephone. If
you need to see the doctor for your results we would normally book you an appointment whilst you are
in the surgery or alternatively telephone you to arrange an appointment upon your doctor’s request.
2
March 2021Appointments
These can always be made by phoning the surgery– 8327 1570 and discussing with our
friendly reception team. There are a number of pre-booking appointments available An elderly man in Adelaide
daily. We also have “on the day appointments” that are held for each day to cater for calls his son in Sydney and
emergencies and patients who may become acutely ill and are unable to wait until the says, "I hate to ruin your
next pre-booking appointment is available. We also have our on-line booking service day, but I have to tell you
either through our website or by using the app on your smartphone; appointments that your mother and I are
through this platform are available for booking up to four weeks in advance for each divorcing; forty-five years of
misery is enough."
doctor and we encourage you to utilise this. Our staff endeavour at all times to make an
"Dad, what are you talking
appointment for you in the best possible time frame.
about?" the son screams.
Some reasons for visit may require a longer time frame, e.g medicals, health
"We can't stand the sight of
assessments, cervical screening, drivers licence assessments. Staff will usually allow extra
each other any longer," the
time when making these appointments.
old man says. "We're sick of
Home Visits each other, and I'm sick of
Where possible, it is preferable for you to come to the surgery, however, there may be talking about this, so you
times that you are unable to do so. Home visits are performed at the discretion of the call your sister in Brisbane
doctor and depend upon the circumstances at the time and your distance from the and tell her," and he hangs
surgery. up.
After hours Frantic, the son calls his
We have an arrangement with the after hours locum service. Please call 137 425 to book sister, who explodes on the
a locum. This service operates between 6.00pm and 8.00am on weekdays and from phone. "Like heck they're
1.00pm on Saturdays to 8.00am on Mondays. You can also call this number on public getting divorced," she
holidays. shouts, "I'll take care of
this." She calls her dad im-
If you need health advice and your doctor is not
mediately, and screams at
available— you can call 1800 022 222 24 hours or the old man, "You are NOT
visit the website—www.healthdirect.gov.au . Please getting divorced! Don't do a
do consult with your doctor wherever possible. single thing until I get there.
I'm calling my brother back,
and we'll both be there to-
Your privacy morrow. Until then, don't
We adhere to the National Privacy Principals and view your confidentiali- do a thing, DO YOU HEAR
ty and privacy very seriously; doctors and staff are regularly updated with ME?" and hangs up.
changes to privacy laws. A copy of our privacy statement is available at The old man hangs up his
reception should you wish to read—please ask staff to obtain your copy. phone and turns to his wife.
You may wonder why we continue to ask your date of birth and other "Okay," he says, "they're
identifiers eg address/phone number. We need to ascertain that we are coming for Christmas and
talking to the right person so that sensitive information is not unknowingly paying their own airfares."
divulged. We will not disclose personal information about you to third
parties unless we have your written permission to do so.
Should you feel we have breached your privacy or you have any con- Nursing Staff
cerns, please do not hesitate to raise this with your doctor or our practice Deb P
manager—you may wish to write a letter. We will endeavor to respond to
Stef
all complaints in a timely manner; all feedback is taken seriously.
You may wish to take your complaint to a third party in which case you Administration staff
can write to:
Naomi—Practice Manager
Office of the Australian Information Commission Sue—Business Manager
GPO Box 5218 Michelle—Office Manager
SYDNEY NSW 1042 Rebecca—Receptionist
Phone: 1300 363 992 Karen—Receptionist
Website: www.oaic.gov.au
Email: enquiries@oaic.gov.au
3
March 2021Telephone advice/return calls
Overnight fruit and muesli muffins
Generally your doctor will require an ap-
pointment to discuss medical issues, includ-
Makes 12
ing results. There may be rare occasions
where your doctor may choose to talk to
INGREDIENTS
you on the phone; this is at the doctor’s 1 1/2 cups natural muesli (see note)
discretion and would often be at the end of 1/2 cup dried apricots, chopped
the day . Should you call wishing to speak to 1 teaspoon mixed spice
your doctor our friendly reception staff will 1 1/2 cups self-raising flour
endeavour to assist you with your request. 1/2 cup Fruisana fruit sugar (see
Electronic communication note)
Moana Medical Centre does not communi- 1 1/2 cups milk
cate electronically, eg via email, with pa- 1 egg, lightly beaten
tients regarding clinical care. We do not 1/2 cup vegetable oil
consider this to be a secure method of com-
1/2 cup fresh blueberries or frozen blueberries
Reduced-fat spread, to serve
munication. We encourage you to tele-
phone to discuss your needs. METHOD
Management of your personal record 1. Combine muesli, apricots, mixed spice flour and sugar in a glass bowl.
Your medical records are private and confi- Make a well in the centre. Add milk, egg and oil. Using a wooden spoon, stir
dential, and only available to authorised until just combined. Refrigerate, covered overnight.
members of staff. Moana Medical Centre 2. Preheat oven to 190o/170o C fan-forced. Line a 12 hole, 1/3 cup capacity
adheres to the RACGP code of conduct for muffin pan with paper cases. Stand muffin mixture at room temperature for 10
the management of health information in minutes. Stir in blueberries.
General Practice. 3. Spoon mixture into paper cases. Bake for 20 to 25 minutes or until
You may at times wish to discuss aspects of browned and cooked through. Stand in pan for 5 minutes. Transfer to a wire
your medical record held with us. If you rack to cool. Serve muffins with spread.
wish to do so, please make an appointment
Recipe notes
Fruisana fruit sugar is 100% fructose, the sugar found naturally in most fruits
with your doctor. As this is not medical care,
and honey. It has a low GI of 19, providing longer lasting energy.
there would be an out of pocket cost for Don’t over mix muffins, or they can become tough and chewy.
this.
Feedback and Complaints During the current COVID pan-
Moana Medical Centre is proud of the high standard of service that we demic, the people in Cairo have
provide to individuals and families in our community. been somewhat traumatised by
We value your feedback and have created a patient feedback form for you the silence and are missing all of
the usual noise and cacophony on
to complete if there is any issue that you would like to inform us of; simi-
the streets. Some are becoming ill
larly, we also value and welcome positive feedback. We view feedback as
as a result of this. In an attempt
an important tool which assists us in providing better service to our pa-
to resolve the problem, the Egyp-
tients. tian Government has asked that
A copy of our “Feedback form” is available at reception, or you can find a everybody goes out between 6
link to print at home on our website: www.moanamedicalcentre.com.au. and 7pm every night and drive
We have a complaints resolution process and prefer to be alerted at the around in their cars blasting their
earliest possible opportunity so that we can address your concerns direct- horns as loudly as possible. It’s
ly. If at any time you feel unhappy with any aspect of your care, please let hoped that the familiar sounds
our Practice Manager know and we will endeavour to deal with your con- will induce a return to tranquillity
cerns to the satisfaction of all in an acceptable timeframe. and normality. This is to be
Alternatively, should you feel it necessary, you can contact the Health and known as the “Toot 'n Calm 'Em"
Community Services Complaints Commissioner: Phone (08) 8226 8666 or method!
email info@hcscc.sa.gov.au,
Mail Address A tourist in rural Ireland speaks to
PO Box 199 a local from his car:
"Excuse me, I wonder if you can
Rundle Mall SA 5000
Street Address (by appointment only)
tell me the quickest way to get to
Donegal?" Local Man: "Are you
Level 4, East Wing
walking or driving?" Tourist: "I'm
50 Grenfell Street
driving" Local Man: "That is the
Adelaide SA 5000 quickest way!"You can also read
