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Washington Real Estate Commission - dol.wa.gov
WASHINGTON STATE DEPARTMENT OF LICENSING

Washington
Real Estate Commission

                      Meeting Packet
                      March 25, 2015
                      Tumwater, Washington

              dol.wa.gov
Washington Real Estate Commission - dol.wa.gov
STATE OF WASHINGTON
                              DEPARTMENT OF LICENSING
                       PO Box 9021, Olympia, Washington 98507-9021

                         REAL ESTATE COMMISSION MEETING
                                     AGENDA

DATE:                     March 25, 2015

PLACE:                    Capital Event Center Manager
                          Educational Service District 113
                          6005 Tyee Drive SW
                          Tumwater, WA 98512
CONTACT
PERSON:                   Jerry McDonald, Administrator
                          (360) 664-6525
                          Email: jmcdonald@dol.wa.gov

ORDER OF AGENDA:                    OPEN SESSION

CALL TO ORDER: Kathleen Drew, Assistant Director/Chair                               9:00 a.m.

   A. Attendance
   B. Approval of Agenda
   C. Approval of Minutes – December 2, 2014 Commission Meeting
   D. Reconsider December 2, 2015 Commission Date
   E. Annual Reports
   F. Update on Expanding On-line Services
   G. Education Subcommittee Update
   H. Survey Results – Fingerprinting and Core
   I. Electronic Submission of Courses (Box)
   J. Changing Business Practices Update
   K. Legislative Updates
          a. Houseboats Work
          b. Earnest Money
          c. WCRER
          d. Other
   L. Update on Rule Approval - Code Reviser filings
   M. State Managing Broker Exam converting to a Simulation Exam

        We are committed to providing equal access to our services. If you need special accommodation, please call
                                        (360) 664-6526 or TTY (360) 664-0116.
Washington Real Estate Commission - dol.wa.gov
N. WCRER
       a. Update on Contracts
               i. Continuing Education
              ii. Green Buildings
             iii. Parking
O. Real Estate & Marijuana
P. Briefing on Budget
Q. Metal Detection at Exam Sites
R. Open Forum/New Business
S. Review of Action Items
T. Adjourn

    We are committed to providing equal access to our services. If you need special accommodation, please call
                                    (360) 664-6526 or TTY (360) 664-0116.
Washington Real Estate Commission - dol.wa.gov
STATE OF WASHINGTON
                                 DEPARTMENT OF LICENSING
                          PO Box 9021, Olympia, Washington 98507-9021
                                  REAL ESTATE COMMISSION
                                           MINUTES

DATE:                December 2, 2014

PLACE:               SeaTac Double Tree Hotel
                     18740 International Blvd
                     SeaTac, WA 98188
CONTACT
PERSON:              Jerry McDonald, Administrator
                      (360) 664-6525
                      Email: jmcdonald@dol.wa.gov

ORDER OF AGENDA:            OPEN SESSION

CALL TO ORDER: Kathleen Drew, Assistant Director/Chair           9:00 a.m.
  A. Attendance
     • Members present: Kathleen Drew, Assistant Director/Chair, Kyoko Wright, Jess Salazar, and
         Jeff Thompson
     • Via conference call: Catherine Moye and Dave Azose
     • Excused: George Pilant
     • Staff present: Jerry McDonald, Dolly Casitas, and Karen Jarvis
  B. Approval of Agenda – the agenda was approved as presented
  C. Approval of September Meeting Minutes – the minutes were approved as presented
  D. Vote on Vice-chair – George Pilant was unanimously elected Vice Chair for 2015.
  E. Vote on Education & Changing Business Practices Subcommittee Chairs and Members
     • Cate Moye was elected the 2015 chair for the Changing Business Practices Sub Committee as
         well as Kyoko Wright and Dave Azose as members
     • George Pilant was elected the 2015 chair for the Education Subcommittee as well as Jeff
         Thompson and Jess Salazar as members.
  F. Vote on 2015 meeting dates – the schedule for the 2015 Commission meetings are as follows:
     • March 25, 2015 in Olympia
     • June 17, 2015 in Port Angeles
     • September 15, 2015 in Wenatchee
     • December 2, 2015 in SeaTac
  G. Education Sub-committee Report – Jeff Thompson reported on the suggestions presented to the
     Education Subcommittee regarding the addition of Risk Management to the Core. Jeff asked Dolly
     Casitas to report on the survey that was conducted regarding the Core. Dolly reported on the
     results from the survey conducted through SurveyGizmo from October 29 to November 29, 2014.
  H. Electronic Submission of Courses (Cloud) – Dolly Casitas reported on the project, a result of a
     Lean Project. The Education unit working closely with the IT department has received approval
     for this project. The storage vendor will be BOX. Once implemented, this will eliminate the need
     for paper copies of courses. Several providers in the room asked to participate in the trials.
Washington Real Estate Commission - dol.wa.gov
I. Update on Houseboats- Bob Mitchell reported that the Washington Realtors will be submitting a
   request for legislation adding the sale of houseboats/floating on water residence to the real estate
   licensing law.
J. Update on Escrow – Earnest Money Funds – Bob Mitchell also reported that the Washington
   Realtors will be seeking sponsors for introducing legislation regarding the way earnest money
   disputes are handled.
K. ARELLO Report – Karen Jarvis reported on issues discussed at the ARELLO meeting in
   September including the question of whether Zillow should be required to have a broker’s license.
   There were committee reports regarding actions taken by different states against various
   violations. The ARELLO Fair Housing committee is close to making their database available.
L. State Managing Broker Simulation Exam – Jerry McDonald reported that a contract has been `into
   the state exam by January 2016. The department is looking to recruit10 to 15 subject matter
   experts to assist.
M. Proposed WAC changes Jerry McDonald identified three administrative codes (WAC 308-124A,
   WAC 308-124C & WAC 308-124H)
   • WAC 308-124A -Fingerprints – Looking to partner with outside vendors to switch to
       electronic fingerprinting which will be sent directly to the state patrol,
   • WAC 308-124C – the administrative rules are out of date and need to be updated.
   • WAC 308-124H - Course submission. The new LEAN process for real estate education is
       almost complete with the last item as the ability to upload courses to a cloud. WAC 308-124H
       needs to be changed to allow the new method of submission.
   It was moved seconded and passed to proceed with filing a 101s for each of the above
   administrative codes.
N. Expanding Online Services – Agency is moving forward with improving and expanding online
   services for our customers pending spending approval of $1,000,000 from the governor for the
   additional spending authority from the real estate commission account.
O. WCRER Report – Steve O’Connor presented his report regarding availability and affordability of
   housing in the state. Steve O’Connor was working with stakeholders on having the WCRER
   legislation renewed as it expires in September 2015.
P. Budget – Jerry McDonald presented and explained the budget.
   Open Forum –
   • Ann Hartman requested that subcommittee meetings be scheduled farther advanced to allow
       education providers more time to arrange their schedule to attend.
   • Kyoko Wright brought up the question of whether the form 17 (seller disclosure form) should
       include marijuana.
   • The question was raised about the process regarding multiple offers. Catherine Moye
       suggested contacting Annie Fitzsimons who may already have written a paper on the subject.
Q. Summary of Action Items –
   • Education Subcommittee will meet in January to review the core, multiple offers and safety.
   • Changing Business Sub Committee will schedule a meeting to discuss Zillow, and the
       fingerprint survey including the 6 year cycle
   • Jerry McDonald will move forward with filing the CR 101 on three areas of proposed rules
R. Adjourned – 11:15 AM
Washington Real Estate Commission - dol.wa.gov
Real Estate Commission
        Meeting
Annual Reports – Terry Rodgers
       March 25, 2015
Washington Real Estate Commission - dol.wa.gov
Brokers & Managing Brokers

                                        Brokers & Managing Brokers
                  Delinquent                     2014 Year-End Statistics
                  Mg Brokers
                      61               Branch
                                       Offices
          Inactive                      316
         Mg Brokers            Firms
            1,264              3,817

                  Active
                Managing
                 Brokers
                   8,082                      Active
                                             Brokers
                                             23,639
   Delinquent
    Brokers
       415            Inactive
                      Brokers
                                                           Current License Totals for...
                        6,187                                        Brokers: 29,826
                                                           Managing Brokers: 9,346
Washington Real Estate Commission - dol.wa.gov
First Licenses & Exam Candidates

    Real Estate First Licenses & Exam Candidates
                            6842

              3572   5426

       2693

                                         366         961

                                   285         780           2014

                                                           2013
Washington Real Estate Commission - dol.wa.gov
Active Licensee Population: Trends

              Active Real Estate Licensee
                  Populations: Trends
   33,990
              32,351                                      31,721   Totals
                         29,587     29,171     29,805
   8,527                                                 8,082     Managing
             8,603
                         8,177                7,934                Brokers
                                   8,118

  25,463
             23,748                                      23,639    Brokers
                        21,410     21,053    21,871

 2009       2010       2011       2012       2013       2014
Washington Real Estate Commission - dol.wa.gov
Compliance Statistics

                Real Estate Programs
                Compliance Statistics
        104

                48

                       44     21              30

                                      28
                                                          26 2
                                                                               1

 Statement of                                                              1
    Charges     Final Order
                               Agreed Order
                                                   Dismissal SOC
                                                                   Cease & Desist

                                   2013             2014
Regulatory & Compliance

            Regulatory & Compliance Statistics
                               637
 800             733     668
 700

 600

 500                                        275              323

  400
                               404    335

  300
                                              335      267

  200                                                                           9
                                                                                                   3
   100
                                                                           10
        0                                                                                     14
                                                                   11
            Complaints                                                                    1
             Received    Complaints
                          Closed by     Complaints
                                        Referred to          Complaints
                          Program
                                      Investigations         Referred to            Complaints
                                                               Audits               Referred to
                                                                                    Compliance
                           2014        2013             2012
Fingerprinting Statistics

       Real Estate Fingerprinting Statistics
            598
2014
                                   7164

              1394
2013
                                        8266

        587
2012
                                 6565

        0         1000   2000   3000    4000    5000   6000   7000   8000   9000

       Rejected Fingerprint Cards              Fingerprint Cards Received
Real Estate Audits Statistics

               1042 1029
                                 Real Estate Audits Report
                           894

                                 416

                                       318 306   330 337

                                                           223                    236 228 221
                                                                            190

     94 114                                                       113 133

                                                                                                5   9   14

Earnest Money Total Audits       No Violations   Technical       Property Mgmt Record Keeping Unlicensed
 (late deposit)                                  Assistance       Trust Account
                                                                    Violations

                             2012                      2013                         2014
Total Audits                1,042
                              10                      1029                          894
Real Estate Education Report

                               Renewals
                               assistance
                               Continuing
                               Education Audits
                               Schools Approved

                               Courses Approved

                               Instructors
                               Approved
www.dol.wa.gov/business/realestate

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       www.listserv.wa.gov
Current Issues in WA Residential Real Estate
    A 3-Hour Mandated Curriculum and Learning
              Objectives for 2016-2017
                  Draft 1/28/2015

Legislative/Legal Updates
Upon completion of this section, the student will be able to:

   1. Recognize that language in 18.86 RCW was updated in the statute to reflect the
       Licensing Law (18.85 RCW) revisions that occurred in 2010.
   2.1.        Demonstrate how to create a dual agency relationship by separately entering an
       agency agreement with both the seller and with the buyer in addition to complying with
       statutory requirements for disclosure. (differing opinions on dual agency, clarify with
       legal)
   3.2.        Explain that brokers are required to perform all agency duties established by the
       Agency Law but brokers are not required to perform fiduciary duties. (expand to talk
       about breach, disclosures, etc., highlight distinction between statutory vs. fiduciary
       duties)
   4.3.        Recognize that Washington Courts seem to be in flux as to the status of seller
       disclosure versus caveat emptor and that it is more important than ever for buyers to be
       advised to conduct thorough inspections prior to purchasing. (emphasize the
       importance; add As Is clauses)
       a. Douglas v. Visser, 295 P.3d 800 (2013) and other published opinions.
       b. Agency Law duty for brokers to disclose material facts actually known by broker; no
           duty to investigate; reasonable reliance.
   5.4.        Demonstrate the proper way to make referrals to third party vendors, both
       pursuant to RCW 18.86 and RCW 18.235.130 and to minimize risk at the same time as
       providing competent referrals. (add vicarious liability)
       a. Recognize the importance of making referrals when a subject matter exceeds the
           scope of a broker's license, that it is okay for a broker to not have all the answers.
   5. Recognize what constitutes proof of signatory authority for clients such as guardians,
       power of attorney, personal representatives, corporations, LLC’s, and trustees.
   6. Add current court cases and law – federal and state
Distressed Properties, Short Sales, and REO Sales
Upon completion of this section, the student will be able to:

   1. Explain that not all licensees are equipped with the proper training and experience to
       handle distressed properties, short sales, REO, and properties in receivership or
       bankruptcy. Sometimes the most appropriate service a licensee can give such a
       property owner is to refer them to legal counsel and/or to another licensee who has the
       training and experience to handle such property.
   2. Explain the distinctions between providing real estate services and engaging in the
       unauthorized practice of law. The student must be aware of the advantages and
       disadvantages of involving “short sale negotiators,” lawyers and other professionals,
       particularly if the persons involved lack the experience or license to provide the services.
       The student should recognize the risk of referring unlicensed individuals and the risks of
       promising compensation to “short sale negotiators.”
   3.1.         Identify the risks and recall limitations on licensee’s authority to complete blanks
       in forms that are not standardized for licensee’s use, including forms mandated by REO
       sellers, short sale negotiators and others. Have a working knowledge of the Heritage
       House case in relationship to the unauthorized practice of law in short sale, REO, and
       foreclosure situations. (move to Others)
   4.2.         Explain how REO sales continue to present some difficulties simply because
       some REO sellers do not seem to believe they have to comply with Washington State
       real estate law. As a consequence, REO sales are often handled orally with buyers left
       in a vulnerable position for weeks. (move to Others)
   5.3.         Explain that it is important that licensees document all requests made to the REO
       seller for Seller’s Disclosures, Legal, and other locally required forms or addenda that
       may not be provided by the REO seller. Licensees should explain to the buyer their
       options with regards to locally required forms or addenda (i.e. Legal Description, Seller
       Disclosures, Law of Agency), and explain that buyer may seek legal advice when locally
       required forms or addenda are not provided by the REO seller. (move to Others)

       The instructor is encouraged to use current forms and addenda such as short sale
       addenda, for general discussion as applicable to the practice area of the audience.

Assistants-Unlicensed Guidelines
Upon completion of this section, the student will be able to:

   1. Identify the requirements for licensure under RCW 18.85.011
      a. Identify how this applies to using licensed and/or unlicensed assistants for brokers
         and property managers, and be able to explain the limitations on what an unlicensed
         assistant can and cannot do (refer to Department of Licensing Guidelines).
Advertising and Social Media Guidelines
Upon completion of this section, the student will be able to:

   1. Explain “One Click Away”
   2. Explain the Licensing Law requirements for all advertising, with a special emphasis on
       advertising in Social Media. This component cannot be used to explain or demonstrate
       how to utilize social media or how to incorporate social media into a marketing plan.
   3. Identify the issues and licensee responsibilities when using 3rd party websites (anything
       not directly controlled by MLS or a firm). Inform students that licensees must keep the
       information up to date and ensure the accuracy of the data. Students should be
       reminded of the requirement to identify their license status on all internet websites or
       advertising forums.
   3.4.        add Deceptive Trade Practices

   (link to Social Media & Internet Guidelines for Real Estate Professionals text and
   video)

Fair Housing Issues (Federal Fair Housing Act & WA Law on
Discrimination RCW 49.60)
Upon completion of this section, the student will be able to:

   1. Explain that under Federal, State, and Local laws, a real estate broker, a property
      manager, a landlord, or a seller cannot discriminate, show a preference or limitation
      toward a buyer based on a protected class. (Instructors to provide examples)
   2. Describe the Federal and Washington State protected classes and local Fair Housing
      protected classes where applicable.
   3. Explain why introductory letter from a buyer or a broker to the seller that includes
      references to “protected classes” potentially places the brokers and seller at risk for
      violating federal, state, and local Fair Housing and Discrimination laws. (Instructors are
      encouraged to use examples.)
   4. Describe what disciplinary action could be taken by the Washington State Department of
      Licensing if Fair Housing Laws are violated under Washington State License Law (RCW
      18.85.361)

Multiple Offers
In situations where multiple offers are anticipated and/or presented on a property, the student
will be able to:

   1. Explain to buyers and sellers how to prepare and evaluate offers based on a buyer’s
      ability to close on terms acceptable to seller, and how not to prepare or evaluate offers
      based on discriminatory information or protected classes.
2. Explain how to use Escalation Clauses/Addendums, Evidence of Funds documents and
      other firm approved forms when preparing or presenting multiple offers.
   3. Explain how the seller can counter any offer and accept offers in “first and backup”
      positions, but that care must be taken so sellers do not accept multiple offers in “first
      position”.

Property Management
Upon completion of this section, the student will be able to:

   1. Explain why real estate licensees cannot perform property management without
      approval from their designated broker unless it’s their own property (WAC or RCW?).
   2. Explain that property management is a real estate activity and the designated broker has
      responsibility for property management activities done by his or her licensees.
   3. Describe the necessary agreements, record keeping, and funds management
      procedures associated with property management as described by WAC 308-124D-215.
      The student will indicate awareness of how funds are to be treated as trust funds where
      appropriate.
   4. Identify which Property Management functions can be authorized in the firm’s written
      policy and written delegation agreements.
   4. (Is a broker allowed to do FSBO?)

Others
Upon completion of this section, the student will be able to:

   1. Explain why professional cooperation between real estate licensees is in the best
      interests of licensees and consumers.
   2. Explain how pocket listings can create liability for licensees and how pocket listings are
      not in the best interests of licensees, firms, and consumers (lack of market exposure,
      Fair Housing violations, etc.).
   3. DOL Practices on
          a. Social Media
          b. Unlicensed assistants
          c. property management
      b. 4. Escrow Agents
5. Oso – refer people
6. Broker Safety – make good decisions
7. Research on update on Exhibit A (OIC) and check on updates
Revenue Data
 500,000
                                                               Real Estate
 450,000
 400,000
                                                               Commission - 026
 350,000
                                                                Actual data as of January 31, 2015
 300,000
 250,000
 200,000                                                        Budget Data
 150,000                                                                               Actuals           Biennial
 100,000                                                                               to Date         Estimates
  50,000                                                        Allotted           $7,698,808         $9,885,000
      -                                                         Expended            6,858,309          8,944,287
           J A S O N D J F M AM J J A S O N D J F M AM J
                                                                Variance             $840,499           $940,713
                          Actual   Projected

                      Transaction Data
 14,000                                                         Fund Balance Data
 12,000
                                                                Beginning Balance                     $6,201,338
 10,000
                                                                Add: Collected to-date                 6,674,024
  8,000
                                                                Less: Expended to-date                 6,858,309
  6,000
                                                                Less: Legislative Sweep                1,700,000
  4,000
                                                                Current Fund Balance                  $4,317,053
  2,000
     -
           J A S O N D J F M AM J J A S O N D J F M AM J   Established by RCW 18.85.220 – This account is the operating
                                                           or business account for real estate. All licensing fees paid to the
                          Actual   Forecast                department is placed into this account.

BPD Real Estate Program
March 2015 Presentation
Real Estate
                           Revenue Data
 25,000

 20,000
                                                                 Research – 06R
                                                                 Actual data as of January 31, 2015
 15,000
                                                                Budget Data
 10,000
                                                                                     Actuals to         Biennial
  5,000
                                                                                          Date         Estimates
                                                                Allotted             $311,587          $415,000
        -                                                       Expended              193,214           296,743
            J A S O N D J F M A M J J A S O N D J F M A M J
                                                                Variance             $118,373          $118,257
                            Actual   Projected

                          Transaction Data
                                                                Fund Balance Data
 2,500
                                                                Beginning Balance                      $936,226
 2,000
                                                                Collected to-date                       301,600
 1,500                                                          Expended to-date                        193,214
                                                                Current Fund Balance                 $1,044,612
 1,000

   500                                                        Established by RCW 18.85.461 – This account is for research
                                                              connected to the practice of real estate. Funding from this account
    -                                                         comes from a $10.00 fee attached to each license renewal. The
            J A S O N D J F M A M J J A S O N D J F M A M J   department contracts with Washington Center for Real Estate
                                                              Research-Washington State University each biennium for their
                            Actual   Forecast                 services.

BPD Real Estate Program
March 2015 Presentation
Revenue Data
                                                                               Real Estate
  7,000                                                                        Education – 04F
  6,000
                                                                               Actual data as of January 31, 2015
  5,000
  4,000
                                                                              Budget Data
  3,000
  2,000                                                                                       Actuals to             Biennial
                                                                                                   Date             Estimates
  1,000
                                                                              Allotted         $172,014             $276,000
     -                                                                        Expended           47,068              151,288
          J A S O N D J F M A M J J A S O N D J F M A M J J                   Variance         $124,946             $124,712
                                         Actual

                                                                              Fund Balance Data
            Established by RCW 18.85.317 – The purpose of this account is
            to carry out the director’s education programs. Funds come from   Beginning Balance                     $879,267
            interest on trust accounts (25% to RE Education and 75% to
                                                                              Collected to-date                       43,515
            Housing Trust Fund) and all fines collected from licensees.
            Funds are used for training programs such as the distressed       Expended to-date                        61,660
            property video.                                                   Current Fund Balance                  $861,122

BPD Real Estate Program
March 2015 Presentation
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