Year in review 2018 2019 - Headspace
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year in review 2018 — 2019
2 headspace Year in Review 2018 – 2019 headspace Year in Review 2018 – 2019 3
Artwork by: Acknowledgement
Josh Muir of Country
Josh is a proud Yorta Yorta/ headspace would like to
Gunditjmara man who holds his acknowledge Aboriginal and Torres
culture strong and close to his Strait Islander peoples as Australia’s
heart; it gives him his voice and his First People and Traditional
identity. Muir’s artworks echo his Custodians. We value their cultures,
culture in a contemporary setting, identities and continuing connection
and his practice reflects his journey. to country, waters, kin and
community. We pay our respects
This piece captures values from the
to Elders past and present and are
headspace vision for reconciliation:
committed to making a positive
Celebration, Country, Diversity,
contribution to the wellbeing of
Culture, Healing, Respect and Equity.
Aboriginal and Torres Strait Islander
These values are the underlying young people, by providing services
factors in what it takes to establish that are welcoming, safe, culturally
the central Reconciliation icon: appropriate and inclusive.
a Yarning circle, belonging and
echoing throughout time as a ripple
effect. Acknowledging our past,
present and future with three spears.
Wattle seed cornerstones support
the piece to represent the importance
of healing to reconciliation.
headspace Reconciliation Action Plan Artwork
2019 by Josh Muir, Yorta Yorta / Gundijtmara
4 headspace Year in Review 2018 – 2019 headspace Year in Review 2018 – 2019 5
welcome to
the 2018—2019
year in review
6
a message from
14
youth participation
20
headspace centre
28
headspace schools
33
clinical practice
40
new partners
the CEO network
8
a message from
16
australian youth
24 30 34 42
eheadspace headspace early evaluation and our supporters
the board chair advocates for psychosis research
mental health
10
headspace
17
family and friends
26
headspace telehealth
31
thought leadership
36
headspace brand,
43
fundraising
snapshot participation campaigns and
engagement
12
about headspace
18
cultural practice
27
headspace
32
international
38
our partners
and diversity work and study partnerships
6 headspace Year in Review 2018 – 2019 headspace Year in Review 2018 – 2019 7
a message
from the CEO
Thank you to everyone across Wait times programs, enables greater mental Thanks to partnerships with corporate Thank you
Australia who helped almost health and wellbeing support for and community organisations like the Much of what has been achieved over
A key priority area was to better
100,000 young people to visit a educators, students and their families. National Rugby League (NRL) and the last year would not have been
understand wait times in headspace
headspace centre, resulting in Riot Games, we were able to reach possible without the tremendous
centres. In response to growing Stakeholder engagement
close to half a million visits over even more young people. We are hard work, dedication and passion
demand for services, headspace
the 2018 – 2019 financial year. Stakeholder engagement has been incredibly grateful to all our corporate of headspace employees. Our
undertook a national survey of
another big focus as we developed partners, who enable us to amplify people are our greatest asset
Despite the ongoing stigma headspace centres to uncover the
and strengthened our relationships our messages and resources. and thanks to them, headspace
associated with mental health and level of demand and key factors
perceived to affect wait times. The with key network partners, including is a truly great place to work.
seeking help, young people came Advocating for headspace
release of this report helped inform primary health networks (PHNs), lead
to headspace in record numbers I want to personally thank the talented
a 2019 Federal Budget commitment agencies and consortium chairs, The last few months of this year have
because they see headspace and passionate headspace National
of $152 million over six years to and hosted workshops for state- been dominated by representing
as a brand they connect with Executive team, who ensure that we
help address these issues. We are based centre managers and clinical the value and role which headspace
and a safe place to share with work collaboratively and support
constantly seeking to ensure that all leads, GPs and the Aboriginal and plays in communities, with both
someone they trust. Together with their committed teams to achieve
young people can access headspace Torres Strait Islander staff network. the Federal Budget and Election
the centre network and national our vision that all young Australians
services and we will be implementing providing opportunities for much
programs, we’ve worked towards We are committed to engaging are supported to be mentally healthy
new strategies over the coming year public commentary. We are fortunate
reducing stigma and reached more with Aboriginal and Torres Strait and engaged in their communities.
to strengthen opportunities so that to enjoy long-term bipartisan support
young Australians in their local Islander young people to support
the right service is provided to the for our work, and we were pleased to Finally, as always, thank you to
communities than ever before. their social and emotional wellbeing.
right young person at the right time. see that mental health – particularly everyone from the national centre
7,691 young people who identified
Youth participation for young people – was a focus with network – the centre teams, lead
as Aboriginal and Torres Strait
Accessing services many commitments to the headspace agencies, PHNs and consortium
Young people, their families and Islander came to headspace centres
network. We look forward to working chairs – who bring headspace
friends, are integral to headspace We saw the headspace centre for 31,577 occasions of service.
with the government, PHNs and to life every single day in local
and everything we do. It was a busy network grow by 14 new sites, Cultural safety and security is of high
the centre network to implement communities across Australia.
year for youth participation as we including one outreach, three importance to headspace as is the
and deliver on these investments.
waved goodbye to our 2017 – 2019 satellites, four outposts and six support for more than 50 Aboriginal
cohort of the headspace Youth centres. More than 50 per cent and Torres Strait Islander people We partnered with Orygen, the Jason Trethowan
National Reference Group (hY NRG) of headspace centres are now working in headspace centres. National Centre of Excellence in CEO, headspace
and said hi to the 2019 – 2021 group. operating in rural and regional areas. Youth Mental Health, on a joint
hY NRG continue to have a profound Supporting priority groups submission to the Productivity
As part of the headspace digital
impact, contributing to campaigns, We commissioned a nationally Commission’s Inquiry into the Social
strategy and national infrastructure,
clinical governance and everything representative survey of young and Economic Benefits of Improving
our development of new systems,
in between. During the year we people aged 12 – 25, asking about Mental Health, and after consulting
upgrade of old ones, service
also established a new Australian their mental health and wellbeing. with young people, families and
enhancements and integration
Youth Ambassador program in We discovered that nearly one in three friends, and headspace centres we
across centre and online services are
partnership with other national mental young Australians were reporting high developed a headspace submission
driving support for end-to-end user
health organisations. We remain or very high levels of psychological to the Royal Commission into
journeys and care. For instance, the
incredibly inspired by the voices and distress but as high as 35 per cent Victoria’s Mental Health System.
eheadspace service is now providing
experience young people have in have never sought support from a Both of these are a once-in-a-
a wider range of service offerings to
shaping the future of headspace. mental health professional. These generation opportunity for mental
young people, families and friends.
insights formed the backbone of health reform and we will continue
We made significant progress with many of our media and community to make a strong argument for early
the implementation of the Be You awareness campaigns, including intervention and youth mental health.
program in primary and secondary headcoach, a cyberbullying
schools. This Beyond Blue initiative, initiative and headspace day.
alongside our broader School’s
8 headspace Year in Review 2018 – 2019 headspace Year in Review 2018 – 2019 9
a message
from the board chair
The headspace Board is proud care for young people with more Reconciliation Action Plan for young people and their mental
to see headspace services severe and complex conditions, seek health. During his time on the Board,
We were proud to launch the
continue to grow throughout the longer term contracts for primary Ian saw and played a significant
headspace Reconciliation Action
country, increasing access for health networks and implement role in the growth of headspace
Plan (RAP) this year. The launch
young people across Australia quality improvement initiatives. as the Government’s preferred
of the headspace RAP reflects
to youth-friendly and culturally youth mental health platform.
We are incredibly thankful to the our commitment to working with
appropriate mental health support. community Elders, children, young
Government for allocating funds The Board would also like to thank
Expansion of the network to help reduce wait times as people and all First Nations people, headspace CEO Jason Trethowan,
part of the Federal Budget. Their to be led by them and to play our whose strong leadership has enabled
2018 – 2019 saw vital expansion important role in closing the health
continued investment in headspace the organisation to secure much
of the headspace network, with 14 gap for Aboriginal and Torres
demonstrates both the value and needed funding, the headspace
new services opening in locations Strait Islander people. Our vision
the need for headspace. We know Executive team and the entire team
spanning Melton (VIC) through for reconciliation is an equitable
that increased investment in early at headspace National for a year of
to Mandurah (WA), ensuring Australia where the 60,000 year old
intervention is key to supporting outstanding success in supporting
headspace reaches young cultures and continuing connection
young people’s mental health the mental health of young people.
people right across Australia. to Country of Aboriginal and Torres
and we thank the Government
Strait Islander peoples are respected I would like to acknowledge my fellow
We also continued to see high levels for its continued commitment
and celebrated. Thank you to the Board Directors whose service helps
of satisfaction across eheadspace to youth mental health.
Aboriginal and Torres Strait Islander us to achieve the best mental health
(83 per cent), headspace centres
Board engagement team members at headspace and outcomes for young people. Thank
(86 per cent) and headspace Early
all the members of the working you to Professor Patrick McGorry
Psychosis (92 per cent). We know As part of the Board’s engagement
group who came together to design AO, Ms Anne Murphy Cruise,
young people are seeing the benefits with the services and staff we are
an outstanding piece of work. Dr Annette Carruthers, Ms Katina
of the service with research revealing proud to govern, we were fortunate
Law, Dr John Harvey, Ms Amelia
62 per cent of young people attending to have Board meetings hosted
Youth participation Walters and Mr Jarrad Hickmott.
headspace get better. With increasing at headspace Bankstown (NSW),
satisfaction and positive impact Orygen, the National Centre of This year, I’ve been honoured The headspace Board is firmly
of headspace comes a growing Excellence in Youth Mental Health to commence my role as Board dedicated to continuing its work with,
demand for the headspace service. (VIC), and headspace Fremantle (WA). Chair – a position I’m both grateful and for, all young people to ensure
Experiences such as this enable for, and incredibly proud to hold. they have access to youth-friendly,
Wait times the Board to meet with staff and In a true demonstration of the innovative, culturally-appropriate
We acknowledge the barrier that young people and see services in headspace commitment to put and best practice mental health
wait times create to help-seeking action. During our time in Western youth participation at the very core services. We are honoured to govern
for young people and their families. Australia, we had the privilege of of the organisation, the Board also headspace as a world-leading
We also know that wait times are a hearing a panel discussion about welcomed the appointment of organisation in youth mental health;
period of high risk for young people. Aboriginal and Torres Strait Islander two new youth advisors – Amelia a role we are privileged to hold.
Thanks to feedback from headspace youth mental health in the context Walters and Jarrad Hickmott.
centre managers in late 2018, we of rural and remote communities. Lisa Paul, AO PSM
Thank you
have a better understanding of the Panellists offered valuable insights Board Chair, headspace
level of demand and the key factors on the challenges working and On behalf of the headspace Board,
that were perceived to affect wait living in regional and remote areas I would like to offer sincere thanks
times. In addition to centre expansion, and also talked about the vital role and congratulations to Ian Marshman,
we identified a need to increase that culture plays in improving the who finished up as Board Chair
clinical workforce capacity, invest in mental health and wellbeing of this year. Ian, who held the position
headspace digital and technology Aboriginal and Torres Strait Islander of Chair since 2016 and was a
platforms, augment the existing young people, something of utmost Board member since 2009, is a
headspace platform to provide better importance to headspace. tireless and dedicated advocate
10 headspace Year in Review 2018 – 2019 headspace Year in Review 2018 – 2019 11
INSIDE SPREAD INSIDE SPREAD INSIDE SPREAD INSIDE SPREAD
headspace
headspace 2,957,4022,957,402
524,800 524,800eheadspace eheadspace 2018-2019 2018-2019
services have been provided
services youngprovided
to have been people have
to accessed
young people have accessed
since inception
since inception Number of young
Number
people
of young people Main issues Main issues
young people through centres,
online and phone services.
support centres,
young people through
online
online and phone
through centres,
support through centres,
and phone services.
services. online and phone services.
accessing eheadspace
accessing eheadspace
1% Vocational 1% Vocational
headspace
headspace
centrescentres
2018-2019
2018-2019 2% Alcohol or other drugs
6% Other
2% Alcohol or other drugs
6% Other
There are 110 centres across
There Australia
are 110 centres
in metro,
across
regional
Australia in metro, Main
regional issues 7% Stress related 7% Stress related
Main issues
and rural areas. We alsoand
have
rural
a number
areas. We
of satellite,
also have outpost
a number of satellite, outpost NT NT
and outreach services. and outreach services. 235 235
5% Anger 5% Anger 27% 27%
QLD QLD
5% Stress related 5% Stress related Situational Situational
WA WA 5,710 5,710
2% Sexual health 2% Sexual health 3,082 3,082
30% 30% 2% Alcohol or other drugs
2% Alcohol or other drugs
2 NT 2 NT Anxiety Anxiety 2% Vocational 2% Vocational SA SA
1,073 1,073 2% Other 2% Other 2,321 2,321
3,816 21 QLD 3,816 21 QLD 23% 23%
2% Physical health 2% Physical health NSW NSW 20% 20%
22,022 22,022 9,172 9,172 Anxiety Anxiety
88,479 88,479 14% 14% Other Depression
14% Other Depression
13 WA 13 WA 14%
10% 10% mental health mental health
9,783 9,783 Situational Situational ACT ACT
9 SA SANSW
9 36 36 NSW 26% Other
26% mental health Other mental health and behaviour and behaviour
39,964 39,964 724 724
conditions conditions
6,181 6,181
28,625 28,625 Depression and behaviour
Depression and behaviour
27,462 27,462
130,784 130,784 conditions conditions VIC VIC
9,045 9,045
1 ACT 1 ACT TAS TAS
1,507 2626 1,507 Unknown Locations = 958
Unknown 895
Locations = 958 895
VIC 5,795VIC 5,795 Age Age Satisfaction Satisfaction
Number 27,259
Number of centres/satellites of centres/satellites
2 TAS 27,259 2 TAS
Priority groups
Priority groups
116,604 3,442 116,604 3,442
Number of young peopleNumber
who of young people who 12–14 8% 12–14 8%
accessed headspace centres 13,231
accessed headspace centres 13,231
Aboriginal and Aboriginal and
9% 9% 32,142 32,142
82,722 82,722
15–17 28% 15–17 28%
Number of services provided
Number of services provided Torres Strait Islander Torres Strait Islander young people young people
services provided services provided
Culturally and Culturally and accessed online and accessed
to online
young and
people to young people
Linguistically Diverse
10%
Linguistically Diverse
10% 18–20 28%18–20 28%
phone counselling phone counselling
99,892 99,892
426,135 426,135 LGBTIQA+ LGBTIQA+ 24% 24% 21–23 20% 21–23 20%
85%85%
young people young people
services provided services provided
accessed headspace accessedto headspace
young people to young people 24–25 9% 24–25 9%
centres centres
Gender Gender
25+ 7% 25+ 7%
Age Age Satisfaction Satisfaction
Gender Gender
18% 18%
12–14 30%12–14 30% Male Male Priority groups
Priority groups
38% 38%
15–17 15–17
32% 32%
Male Male
78% 78% 4% 4% Aboriginal and Aboriginal and
18–20 21% 18–20 21% Gender diverse Torres Strait Islander
Gender diverse Torres4%
Strait Islander 4%
Female Female
87%87%
2% 2% or undisclosed or undisclosed Culturally and Culturally and
60% Gender
60% diverse Gender diverse 21–23 13% 21–23 13% Linguistically Diverse 6% Diverse
Linguistically 6%
Female Female
or undisclosed or undisclosed
24–25 4% 24–25 4% LGBTIQA+ LGBTIQA+ 15% 15%
NB: Above data reflective of services formally
NB: Above
announced
data reflective
and openof as
services
at 30 June
formally
2019announced and open as at 30 June 2019
headspace Schools
headspace Schools headspace Work
headspace Work headspace Early
headspace
Psychosis
Early Psychosis
Career mentoring with
Career mentoring with
2018-19 2018-19 and Study 2018-19
and Study 2018-19 work and study work and study 2018-19 2018-19
4,395 4,395
school principals, leadership
schooland
principals, leadership and
wellbeing staff supported
wellbeing
and trained
staff supported and trained
35,905 35,905
2,828 2,828 1,567 567
1,567 567
88% 88% 160 160
97% 3,077
97% 296,539
3,077 296,539
94% 94%
students engaged school
students principals
engaged school principals
educators and educators and
young people young people
satisfaction satisfactionyoung people young
satisfaction
people young people
satisfaction young
services
peopleprovided services
satisfaction
provided satisfaction
and leadership and leadership
wellbeing staff wellbeing
accessedstaff
the service accessed the service accessed the service accessed the service accessed the service accessed
to young
thepeople
service to young people
12 headspace Year in Review 2018 – 2019 headspace Year in Review 2018 – 2019 13
about
headspace
At headspace, we believe in the power
of youth. Our vision is that all young
Australians are supported to be mentally
james’s
healthy and engaged in their communities.
story
Each year, headspace provides early eheadspace headspace Work and Study James Bush, “When people got my pronouns
intervention mental health services wrong, initially it hurt a lot, even if
to 12 – 25 year olds. Since 2006,
eheadspace is our online and phone headspace vocational programs a member of people didn’t mean it, it made me
counselling service and is available offers free and confidential support
headspace has provided nearly three
for young people seven days a for young people needing help with our 2017 – 2019 feel sick in a way because that’s
million services and supported more just not who I was. Now, it’s a lot
than half a million young Australians
week. eheadspace supports young work and study, career mentoring headspace better because I know that a lot of
people who are not able to access a with industry professionals and
to strengthen their wellbeing and
headspace centre or would prefer to Individual Placement Support, which Youth National the time it’s just honest mistakes.
110
manage their mental health. In 2018
– 2019 alone, headspace supported
get help online. Providing a secure integrates employment and vocational Reference Group “If there’s one piece of advice that
and anonymous place to talk to a services with clinical mental health. I could give other young people
over 130,000 young people.
professional means many young
(hY NRG), talks who might be going through
people who wouldn’t ordinarily headspace Schools about when
The headspace model understands something similar it’s that you’re
seek help at a face-to-face service headspace Schools supports, not alone. There is always
that adolescence and early
are getting the help they need. headspace centres engages and partners with education
he started to
adulthood is a critical time in a someone out there to support you
person’s life. Research highlights and health sectors across Australia, question his whether it’s your family, friends,
headspace Telehealth
that more than 75 per cent of mental to build the mental health literacy sexuality. someone online or someone
health disorders begin before the headspace Telehealth provides and capacity of workforces, children, in the LGBTIQA+ community –
age of 25. headspace provides a 12 – 25 year olds, in eligible regional young people, their families and “It was kind of hard talking you’ve always got someone
holistic approach to supporting and rural areas, access to highly- wider school communities. Their about my sexuality with my you can turn to and talk to.”
young people early in life through skilled psychiatrists via video programs and initiatives include family as I grew up in a small
four core areas: mental health, consultations. These psychiatrists are primary and secondary school town and also because my Read more about our
physical (including sexual) health, experts in youth mental health and service delivery partner for Be family were quite conservative. LGBTIQA+ campaign
work and study support, and have experience working with young You, School Suicide Prevention I turned to my friends first and on page 37.
alcohol and other drug services. people from various backgrounds. Activities, School staff and Principal they really helped me figure
Mental Health and Wellbeing, and everything out and gave me the
headspace centre network various programs, training and courage to talk to my family.
A national network of 110 professional development packages. “For a while, I struggled to watch
headspace centres operates across some of my friends and family
headspace Early Psychosis
metropolitan, regional and rural areas not know what to do or how
of Australia, along with a range of The headspace Early Psychosis to act around me. But I really
satellites, outreach and support. program supports young people believe that my family and I have
experiencing, or at risk of developing, become a lot stronger after I
psychosis. Based on evidence opened up about questioning
developed by Orygen; the National my gender and when I said I
Centre of Excellence in Youth wanted to begin transitioning.
Mental Health, the program is
delivered by select headspace
centres and focuses on early
intervention, providing young
people and their families with timely
access to specialist support.
14 headspace Year in Review 2018 – 2019 headspace Year in Review 2018 – 2019 15
youth Board Youth Advisors
In late 2018, outgoing headspace
Peer Support project
Last year, thanks to recommendations
participation
National Board Chair, Ian Marshman, from hY NRG and the 2018
appointed two young people to headspace Forum, we kicked off
be Youth Advisors to the Board. a new project aiming to better
Through youth participation, we recognise Amelia Walters and Jarrad Hickmott,
equip centres to develop and
deliver peer support programs.
that young people are experts in their both former hY NRG members, have
since brought their perspectives Due to continue into 2020, the
own lives and have the right to be actively and insights to the Board, and will project is exploring existing youth
engaged in developing solutions to the
issues affecting them.
erika’s continue to provide meaningful
contributions going forward.
mental health peer support models
in headspace centres and across the
story
Recognising the time it takes to sector. Involving ongoing participation
fully understand and participate in of young people, headspace staff
Board activities, their tenure has and centres, and subject matter
“I signed up to headspace been extended to three years. experts, this work will result in an
Career Mentoring because I was evidence-based, youth peer support
headspace internships framework, guidelines and information
unsure about what to do next
in my work journey. I wanted to In 2018 – 2019 the headspace resources that can be implemented
What is youth participation? Youth participation in practice headspace Youth National speak with someone who had Interns program offered four project- across the headspace network.
Reference Group experience and qualifications based internships across a variety
It’s important that we engage people The headspace network is committed
in my field of interest. of departments at headspace
who use headspace services, and to providing young people with In March 2019, the headspace Youth
National. Interns worked in cultural
“I love how I actually
those around them, in decisions about meaningful opportunities to National Reference Group (hY NRG) “Together we worked on my
headspace. Mounting evidence clearly participate in policy, governance, 2017 – 2019 cohort came together for
practice, data strategy and got my own project,
cover letter, resume writing, governance, information technology,
indicates the widespread benefits of service and program design. All the final time at headspace National. interview presentation and skills and to see it end
and online peer support.
youth participation in mental health headspace centres engage young Over their time they provided at work including expectation to end. It had an
care: it enables organisations to people in their work through youth invaluable expertise and advice, as setting and report writing.
remain relevant, deliver appropriate reference groups, who provide well as being strong advocates for My mentor helped me with my objective and
services, remain a trusted and feedback and advice. They’re also headspace and youth mental health. confidence – I have a stutter and wasn’t like other
respected provider and improve involved in a range of activities, she encouraged me to meet
service provision to priority groups. such as attending events, sitting
During their 18-month term they sat
with an advertising executive
internships where
on working groups and committees,
Youth participation helps us to shift
on interview panels and facilitating
including the Clinical Quality and who also has a stutter. you come and
presentations to students.
the power imbalances that exist when Governance Board Subcommittee. “My mentor was very just find work.”
working with young people, keeps us Meanwhile all staff at all levels They also attended and facilitated encouraging and helped me
connected with those who already of headspace National have a workshops, joined a number of – Intern
to see things from a different
know about headspace, and helps us responsibility to make sure young eheadspace Group Chats, and perspective – more glass half full.
reach those young people who don’t. people are meaningfully involved in sat on five interview panels that
decisions affecting them. In order recruited headspace National staff. “Having worked with a mentor,
to do this, headspace National I now feel more confident
In May 2019, the newly appointed applying for work. It’s the
employs a headspace Youth
hy NRG 2019 – 2020 members first time I’ve secured a job
National Reference Group. The
came together in Melbourne for through applying and not
group represents each state and
their first meeting. This group of through networking. Before
territory and work with headspace
young people from across Australia this I’d always relied on
to ensure young people’s voices and Jarrad Hickmott and Amelia
have already been busy providing networking as I was doubtful Walters – headspace
opinions remain front and centre. Board Youth Advisors
their fresh perspectives and lived of my actual abilities.
Through headspace National’s youth
experience to inform our work.
headspace Youth National Reference participation activities this year, young “This is the first time I’ve passed
Group 2019 – 2020
people engaged in over 60 unique They have already contributed by probation. The advice my
opportunities to have their say on sitting on the headspace day working mentor gave me was actual
headspace projects and services. group, sharing their stories during industry experience and
the GP training workshops, hosting I liked that we met regularly
our Reconciliation Action Plan (RAP) on a structured basis.”
launch, developing journey maps
for how young people engage with Read more about
headspace, and they’re getting ready headspace Career
to host the 2020 headspace Forum. Mentoring on page 27.
16 headspace Year in Review 2018 – 2019 headspace Year in Review 2018 – 2019 17
australian family and friends
youth advocates participation
for mental health Family and friends play a significant role
in the lives of young people who access
In February 2019, 14 advocates from headspace services; approximately
across the Australian youth mental one-third of all referrals to our services
health sector were recruited to lead are from family and friends.
a new youth participation initiative.
Funded by the Department of Health, The advocates also had the Family inclusive practice and family In addition to reviewing our Being involved in the design
and coordinated by headspace opportunity to workshop their ideas and friends participation are core approach, the current headspace and development of training
National, the cross-sector initiative – with the guidance of leading youth aspects of the headspace approach. National Family and Friends workshops for Centre Managers
Australian Youth Advocates for Mental suicide prevention and mental Over 2018 – 2019 we have reviewed Reference Group have continued and Clinical Leads.
Health (AYAMH) – aims to promote health researchers. They brought the most effective way to involve to support in a number of ways: Sharing their lived experience
youth mental health literacy, improve together these perspectives, family and friends. Increased at eating disorder training for
Developing the Family & Friends
help seeking, support young people’s alongside their own lived experiences effective participation in service headspace centre network GPs.
Participation Strategy.
capacity for self-care and reduce and those of their communities, development, delivery, evaluation and
Participating in eheadspace Engaging in media interviews
mental health stigma across Australia. to identify unmet needs in the continuous improvement will ensure
Advocates in action Group Chats. and sharing their stories.
youth mental health space. that headspace is better prepared
The program also involves a
to achieve positive outcomes Being a part of the 2018
targeted and community-informed With an agreed focus on
with, and for, young people. headspace Day campaign.
approach for Aboriginal and Torres storytelling, wellbeing, community
Strait Islander communities. engagement and capacity Contributing to workshops to
building, the advocates will be refresh the headspace brand.
Co-designing a national initiative working into the next 12 months “AYAMH has been an
The advocates bring a diverse range to design and deliver an initiative exciting opportunity to
ann’s
of experience in youth participation that addresses their learnings. raise the profile of youth
roles across the sector as well as their Ann Gallagher, a mum “The cyberbullying had a
From inception through participation across the from the headspace significant impact on my
own lived experiences. They have
recruitment and co-design, the mental health sector. daughter’s mental health and
been co-designing a national initiative Family and Friends
story
group has been guided by a Collaborating with nine her ability to attend school.
that will help improve mental health Reference Group,
cross-sector steering committee We had to work really hard for
and wellbeing of young Australians. other national mental experienced firsthand the
comprising representatives from months with the school and
Throughout the co-design Batyr, BeyondBlue, Black Dog
health organisations impacts of cyberbullying,
has enabled us to police to find an outcome that
process, advocates identified key Institute, Butterfly Foundation, and the challenges kept her safe and enabled her
challenges and hosted community Consumers Health Forum share knowledge and that young people, time and space to recover.
consultations with over 140 young of Australia, Mind Australia, collaborate in ways that parents and schools
Australians, including at two youth Orygen, ReachOut and SANE. hasn’t occurred before.” “Fortunately, my daughter opened
have in responding to up to me about the experience
suicide prevention forums held in
the East and West Kimberley. – Dani Leever, Australian Youth these experiences. quite early on so I could be
Advocate for Mental Health there for her and work with the
“My daughter was cyberbullied by a
former friendship group at her school school to try and help, but I
when she identified the relationships know this isn’t always the case.
as unhealthy for her, and tried to I would encourage parents to
amicably break away from them. be aware of what goes on so
The bullying took place in a number they can be there for their kids.”
of online forums and platforms,
and very quickly got out of hand.
Advocates in action
18 headspace Year in Review 2018 – 2019 headspace Year in Review 2018 – 2019 19
bianca’s
Bianca Graham, a Yawuru “A lot of time Indigenous people are
Karajarri woman from misinterpreted or misrepresented,
so I think it’s important to have
story
Broome, shares her
experience of being an not only my voice, but other
cultural practice Indigenous woman and a
member of the 2019 – 2020
Indigenous young people be a part
of community and national groups.
and diversity headspace Youth National
Reference Group (hY NRG).
“Personally, I’m a really strong
believer of making mental
health services aware of cultural
We are committed to improving the cultural “As an Indigenous person, I am appropriateness. I also want
responsiveness and safety of our services honoured to be on the headspace to remove that stigma around
Youth National Reference Group, to Indigenous mental health and
and programs. We continue to seek input give a voice to other Indigenous especially Indigenous men’s mental
from and listen to the perspectives of people but also to be recognised health. I want to do all this to show
as a young Indigenous person on other young Indigenous people that,
Aboriginal and Torres Strait Islander young a national mental health group. we deserve and we have every right
people, communities and our workforce to be at the seat of those tables on
a national and a community level.”
to ensure this is embedded.
Aboriginal and Torres Strait Aboriginal and Torres Strait We will commence the co-design, Reconciliation Action Plan Our vision for reconciliation Our need to hear these voices
Islander workforce engagement Islander wellbeing and development and implementation is an equitable Australia where goes far beyond our organisational
In June 2019, headspace launched
participation of a campaign for Aboriginal and the 60,000 year old cultures operations, they go to the heart
The team at headspace National our Innovate Reconciliation Action
Torres Strait Islander young people and continuing connection of what it means to be Australian.
coordinates the national network of We continued to engage with Plan (RAP), which affirms our
and communities, focusing on to Country of Aboriginal and It is through a shared understanding
Aboriginal and Torres Strait Islander Aboriginal and Torres Strait Islander commitment to reconciliation.
reducing stigma and encouraging Torres Strait Islander peoples of the past that we can build a
staff. The network continues to grow young people to ensure their voices
help-seeking behaviour. The plan outlines concrete actions are respected and celebrated. fairer and more equitable future.
each year, with over 50 members and perspectives are incorporated
to develop further relationships,
employed in a range of roles; into key headspace initiatives. This future Australia is united Through our RAP, we commit our
founded in respect, with Aboriginal
a significant jump from six in 2015. by the understanding of organisation and our people to
Across our new hY NRG group and and Torres Strait Islander peoples
In 2018, 27 members travelled to the Australian Youth Advocates our shared past, upholds listen more, to learn more, and to
and creates opportunities to deepen
for Mental Health (AYAMH), we the rights of Aboriginal grow more. Since its beginnings
“The cup
Melbourne for the annual Staff our understanding of Aboriginal and
Network Workshop where they have eight Aboriginal and Torres and Torres Strait Islander 12 years ago, we have achieved
Torres Strait Islander cultures, engage
could engage and network with Strait Islander young people. peoples, and embraces self- a great deal, but in many ways,
staff in reconciliation, and cement
colleagues around the country and
share stories and input into the You can read more
stays full headspace as a culturally and safe
employer for Australia’s First People.
determination and diversity. our journey has just begun.
strategic direction of programs and
divisions of headspace National.
about hY NRG and AYAMH
on pages 14 and 16.
when you Check out the incredible
are able to
Launching our Reconciliation Action Pan
artwork created for the
The headspace Aboriginal and We are in the process of appointing
headspace RAP by Josh
a National Aboriginal and Torres
be around
Torres Strait Islander Youth Mental Muir – a proud Yorta
Health and Wellbeing Traineeship Strait Islander Advisory Group, which
Yorta/Gunditjmara man
will include representation from
other mob,
Program continued across on the inside cover.
headspace Darwin, Townsville and the headspace network, industry
Broome. The program gave four professionals, young people, Elders In particular, we understand the
Aboriginal and Torres Strait Islander
young people paid employment,
and natural helpers to help inform
future headspace initiatives.
like being importance of self-determination
and actively seek the voices and
support and on-the job experience
working in a youth engagement
headspace has also been involved
in a number of meetings across the
around perspectives of Aboriginal and
Torres Strait Islander peoples.
capacity, while also undertaking
a Certificate IV in Mental Health.
Aboriginal and Torres Strait Islander
mental health and suicide prevention
family.” In our day-to-day work, this occurs
through engagement with our
– Aboriginal and Torres Strait Cultural Practice and Diversity team,
sector to discuss priorities for
Read about our partners’ Islander Staff Network staff and our amazing reference
Aboriginal and Torres Strait Islander
support of the traineeship Workshop attendee groups. Without these voices,
youth empowerment and wellbeing.
program on page 39. headspace cannot address the
diverse needs of Australia’s First
Peoples, and we acknowledge
their important and significant
input into our operations to date.20 headspace Year in Review 2018 – 2019 headspace Year in Review 2018 – 2019 21
headspace
centre network
headspace centres are an important part of
the broader headspace platform. Our continued
engagement across the entire headspace
partnership model, comprising centres, PHNs,
lead agencies and consortia, is pivotal to
addressing key challenges that centres are
facing, such as increasing wait times and
young people presenting with complexity.
headspace Pilbara opening
We finished the 2018 – 2019 year Pilbara outreach trial Stakeholder engagement The headspace network is Network partner engagement
14
with 110 sites, with an additional of the headspace network diverse with differing needs
Opened in April 2018, with funding This year, we have focused on
40 planned by June 2020. One of our key strategic priorities and expectations, which means
until June 2020, the headspace developing and strengthening our
Pilbara service is an innovation trial is having a headspace network tailored engagement is required.
Expansion of the centre network relationships with key network
delivering headspace-type services in that is connected, engaged and In developing our engagement partners, including PHNs, lead
2018 – 2019 saw the establishment of feels part of headspace.
Karratha, Port Hedland and Newman. new headspace approach, we consulted agencies and consortium chairs.
14 new headspace services, including
It focuses on how the service services in 2019 extensively and received over These partners are integral to
one outreach trial, three satellites, Over 2018 – 2019 we rolled out
meets the needs of Aboriginal and 1,000 inputs from the network. the success of the network as
four outposts and six centres: a new stakeholder engagement
Torres Strait Islander young people In response to this feedback, we continue to work with them
approach that allowed us to help
1. Outposts from headspace and families living in the region. we have invested significantly in through the commissioning and
centres deliver services and build on
Tamworth in Armadale, communications and face-to-face establishment processes of new
The trial is being delivered by the skills and knowledge that lead
Gunnedah, Moree and Narrabri engagement across 2018 – 2019 centres and satellite services.
Lead Agency Anglicare WA, with agencies, PHNs and consortiums
2. Satellites in Gympie from input from a steering group with bring to support their centres. and continuing into 2019 – 2020.
We invited representatives from
headspace Maroochydore, representatives from the Western Engagement activities PHNs and lead agencies to engage
Portland from headspace Australian Primary Health Alliance, in a range of new projects and events,
Warrnambool, Lithgow from headspace National, Anglicare WA, A key part of this work is delivering
including attending our state-based
a comprehensive program of
headspace Bathurst an independent consortium Chair “It was really face-to-face engagement activities
stakeholder engagement workshops.
3. The establishment of the and headspace Pilbara employees. We have been working to create
headspace Pilbara outreach
useful to engage for our various stakeholders.
additional spaces where they can
Unlike all other headspace This year we hosted workshops
innovation trial in regional
services the Pilbara service
with other centre for state-based centre managers
share knowledge, expertise and
Western Australia connect to, and learn from, other
does not have a centre, and managers and and clinical leads, GPs and the
headspace network partners.
4. Centres in Victoria – Melton employees deliver all services
and Wonthaggi in schools, youth environments,
clinical leads to Aboriginal and Torres Strait
Islander staff network, with plans Enhancing Mental Health
5. Centre in Western on country and wherever young hear stories and to host a workshop for community Support in Schools
Australia – Mandurah people feel comfortable. gain knowledge. awareness officers in late 2019. Our partnership with the Victorian
6. Centre in Northern
Territory – Katherine And also to get to We have also introduced Government on the Enhancing Mental
specific targeted stakeholder Health Support in Schools Initiative
7. Centre in New South Wales – Bega know so many staff communications, started upgrades continued throughout the year. This
8. Centre in South Australia – Whyalla from headspace to our intranet, and will focus on initiative provides enhanced mental
“It’s great to see not only young IT and technology solutions for health services to young people
This is the ninth round of headspace National.”
services to be opened since people but community members – Centre Manager and Clinical
online collaboration next year.
The 2020 headspace Forum will
in Victorian school communities
through a regional phone service and
headspace was established.
of all ages welcoming headspace. Leads Workshop attendee provide further opportunities for headspace centres. This regional
phone service is commissioned
engaging our centre network and
We’ve already been able to facilitating peer-to-peer collaboration. by headspace National, while the
Victorian Primary Health Network
support lots of young people.” Alliance commissions headspace
– Cate Chaiyot, Centre Manager, Wonthaggi centres to provide these services.22 headspace Year in Review 2018 – 2019 headspace Year in Review 2018 – 2019 23
hAPI 2 development
and launch
hAPI is the software we use to
capture data about the young
people we support, and range of
the services we’re providing.
A year ago we announced that a
redeveloped hAPI was on its way.
Firstly we undertook extensive
consultation with centre managers,
clinical leads, lead agency
representatives and headspace
Youth National Reference Group
(hY NRG) members. We then moved
into ongoing consultation about a
revised Minimum Data Set (MDS): the
headspace Melton centre opening essential questions that inform the
backbone of headspace reporting.
Centre demand We acknowledge the urgent
need to address the wait times Significant iterative system headspace Adelaide Highlights from the centre
Long wait times are a major
and unmet need of young people development delivered a flexible from 2018 – 2019
barrier to help-seeking for young headspace Services Limited
seeking to access mental health and highly configurable platform
people and their families. With a wholly owned subsidiary of Recruited and hosted two
services in Australia. We are working ready to meet future headspace
young people seeking help at an headspace National operated Aboriginal and Torres Strait
with the Government regarding needs. To make sure all centres
unprecedented rate and with rising as Lead Agency for headspace Islander community engagement
additional funding support and we were ready for the launch, 250
levels of complexity and acuity, we’re Adelaide for a final year, providing trainees for 12 month placements
are collaborating with centres to champions were engaged across
aware that headspace centres are quality care to young people in Expanded the Youth Ambassador
identify and implement a range of the centre network, and the training
experiencing major challenges in the state. From July 1, Sonder program into in-house activities,
strategies to ensure young people are team rolled out numerous virtual and
meeting the demand for services headspace Adelaide centre took over as Lead Agency, including client ‘Meet and Greets’
supported while waiting for services. face-to-face training workshops.
and that wait times are growing. continuing to provide quality care Released Season Two of
headspace Model hAPI 2 successfully launched to young people in Adelaide. headspace Sessions Podcast
We surveyed headspace centre
Integrity Framework in July 2019.
managers in late 2018 to better It was a busy year as the (Adelaide), gaining 3,500 listens
understand the frontline view of The headspace Model Integrity centre continued to deliver the The headspace Early Psychosis
the level of demand and the key
factors that were perceived to
Framework (hMIF) ensures that
centres maintain the core aspects of
“From start to headspace Early Psychosis
(formerly headspace Youth
achieved superior fidelity against
the Orygen early psychosis model
affect wait times at centres. the headspace model while allowing finish, the hAPI Early Psychosis Program) in Supported the launch of the
flexibility to innovate and provide addition to the four core streams national men’s campaign –
We identified six key actions
that would make a difference
service responses for local issues. 2 project’s of the headspace model. headcoach – locally, including
and help headspace centres During 2018 – 2019, we continued success was In 2018 – 2019 the primary care our #piesforguys activity in
Rundle Mall, and engaged
to meet the growing demand to assess and work with program provided services to
for their service: headspace centres, supporting a collaborative 850 young people and delivered 200 people in various sports
over 3,433 occasions of service. activities to gain a free pie
1. Increase clinical
their certification for the model.
effort of valued Additionally, the Early Psychosis Supported Osher Günsberg
workforce capacity We reviewed the hMIF
2. Relocation to larger facilities or implementation, identifying what network Program also provided services to
451 young people, delivering over
to share his personal stories
of psychosis, mental health,
expansions of existing facilities worked and what could be improved,
by seeking input from centres,
stakeholders 37,143 direct and indirect services. and wellbeing as part of his
3. Investment in headspace digital book launch in Adelaide
and technology platforms lead agencies, PHNs, hMIF peer and headspace Arranged for local landmarks –
assessors, and headspace National.
4. Augmenting the existing
headspace platform to Using this feedback, we have been
National.” Adelaide Oval, Adelaide Town
Hall and Victoria Square – to be lit
provide better care for young developing the next version of hMIF – Anna Hall, Executive Director, green as part of headspace day
people with more severe which we aim to launch in 2020. Digital and Technology Services
Won the National Live Music
and complex conditions Award for All Ages Achievement
5. Longer term contracts for PHNs SA, alongside consortium
6. Implement quality partner Music SA, for the ‘Eat
improvement initiatives. Your Greens’ music festival.24 headspace Year in Review 2018 – 2019 headspace Year in Review 2018 – 2019 25
eheadspace
During 2018 – 2019 eheadspace provided
support to over 32,000 people. To expand
the opportunities for young people and
families to engage with great resources,
we started implementation of some
major changes to our online stepped
care approach.
No wrong door Personal ‘spaces’ gives people their In addition, eheadspace provided
own private ‘space’ on our website, 32 Group Chat online sessions,
The range of resources available
which they can fill with resources that which are regular hourly sessions
across the website complements the
they identify as helpful. It’s available specifically for young people,
support our clinical team provides
24/7 so users can access information and friends and family, to speak
every day. Requests for support
whenever they need and tailor it to anonymously with our mental
from eheadspace continues to
reflect their own mood and style. health professionals about topical
grow and frequently occurs in a
items and learn from others too.
background of high acuity, risk and Try out personal spaces at
We have some exciting plans to
complexity. Regardless, our team headspace.org.au/eheadspace/
expand our online community
is committed to providing the best spaces/personal/setup
activities in the near future.
quality support possible with a ‘no
wrong door’ approach for everyone.
A single website
The most significant development
was to integrate eheadspace into
the one headspace website. This
means people can simply come to
headspace.org.au to find information,
resources and access to dedicated
support, such as eheadspace and
headspace Work and Study.
Interactive content –
Decks and Spaces
We have also increased the range
of options to engage with. ‘Decks’
provides interactive self-guided
content for young people to actively
reflect on their needs, engage in
skill building and set meaningful
goals. Much of the content is based
on Orygen’s Brief Interventions In
Youth Mental Health Toolkit, which Decks in action
is clinically valid, solutions-focused,
and concludes with recommended
resources for further reading.26 headspace Year in Review 2018 – 2019 headspace Year in Review 2018 – 2019 27
headspace headspace work
telehealth and study
headspace Telehealth provides young people The past year has continued to highlight
in regional and rural areas with access the unique and important work we
to highly-skilled psychiatrists via video do in supporting young people with
consultations. Since 2015, the telepsychiatry their work and study needs.
service has given access to highly-skilled
psychiatrists for bulk-billed assessment,
diagnostic and management advice.
Upskilling staff communities by overcoming barriers Linking work, study headspace Work and Study is ideally Recognising the
that may be preventing people from Making mental and youth mental health suited to young people that are importance of education
headspace Telehealth also builds the
accessing a psychiatrist, due to health care history More than one in four young people either socially or regionally isolated and employment support
expertise of local health services by
cost or lack of service available. between the ages of 17 – 25 visiting or don’t have access to a headspace through headspace, the
providing access to a psychiatrist This year, we conducted our
headspace centres are disengaged centre vocational program.
for tailored support – including case An exciting initiative is the first ever three-way “face- government injected
review, thematic review (e.g. treatment introduction of webinars on specific to-face” video consultation, from both employment and education. headspace Career Mentoring $19.4 million into our
of anxiety disorders), clinical review subjects where up to five sites can connecting a patient living vocational programs.
In 2018 that was more than 9,000 The newest vocational offering, the
or supervision and webinars. participate with a psychiatrist on in remote South Australia, young people. Our clinical services headspace Career Mentoring service, This is the biggest
a specific topics, such as anxiety a psychiatrist in New South in headspace centres and eheadspace
During 2018/2019, headspace which matches young people aged investment ever received
and depression, medications Wales, and a Royal Flying offer a safe and unique entry point that
Telehealth partnered with 17 – 25 with an industry mentor for vocational programs
used in psychiatry to assist Doctor Service mental health provides an opportunity to engage
Country South Australia PHN and from our corporate partners, has
young people, or the treatment nurse located in Port Augusta. and is a reflection
Northern Territory PHN to provide young people in employment and celebrated reaching the end of its
40 sessions to help people in
for alcohol and other drugs. This educational support.
of the great work of
The patient was experiencing pilot. The service will continue, with
helps to upskill staff by discussing headspace to create
their local community access a debilitating back pain and 60 per cent of young people in the
themes or issues that they’re Individual Placement and Support an integrated clinical
psychiatrist and upskill their staff. depression, requiring a pilot evaluation gaining a job outcome
regularly seeing in young people. Individual Placement and Support and vocational model.
psychiatric assessment in during their time in the service. We
Individuals or small groups can
support of their complex (IPS) integrates employment and look forward to further integrating the
access this service on a short-term
mental and physical health vocational services with clinical knowledge and work of our mentoring
or ongoing basis and the session
needs. However, living mental health. 14 headspace partners to help headspace young
is led by the psychiatrist, based on
remotely in South Australia, centres have participated in an people with their work goals.
the nature of their request and the
the closest public face- initial trial of the model in centres,
psychiatrist’s scope of expertise.
to-face psychiatry was with the Department of Social
It supports PHNs, headspace an 18-hour round trip, Services investing $17 million for
centres and participating agencies requiring an overnight stay a two-year extension that will also
local needs’ by reducing mental and costing a great deal. see the program rolled out to a
health gaps in regional or rural further 10 headspace centres.
But with the three-way
consultation, the patient headspace Work and Study
was able to receive a timely The headspace Work and Study
“This partnership has helped us psychiatric assessment within service (formerly Digital Work and
weeks of initial referral at no Study Service), which provides
expand our reach of delivering cost, while still being able to employment and study support for
continue their mental health
psychiatry consults to rural care in the community.
young people aged 15 – 25 through
a digital platform including phone,
and remote communities.” webchat and video conferencing, has
also received $2.4 million to continue
– Tania Manser from Country SA PHN the service until mid-2021. In operation
for three years, we recently celebrated
supporting our 1000th young person.You can also read
