Year in review 2018 2019 - Headspace

Page created by Jacqueline Deleon
Year in review 2018 2019 - Headspace
year in review
2018 — 2019
Year in review 2018 2019 - Headspace
2                                            headspace Year in Review 2018 – 2019                                                  headspace Year in Review 2018 – 2019   3

Artwork by:                              Acknowledgement
Josh Muir                                of Country
Josh is a proud Yorta Yorta/             headspace would like to
Gunditjmara man who holds his            acknowledge Aboriginal and Torres
culture strong and close to his          Strait Islander peoples as Australia’s
heart; it gives him his voice and his    First People and Traditional
identity. Muir’s artworks echo his       Custodians. We value their cultures,
culture in a contemporary setting,       identities and continuing connection
and his practice reflects his journey.   to country, waters, kin and
                                         community. We pay our respects
This piece captures values from the
                                         to Elders past and present and are
headspace vision for reconciliation:
                                         committed to making a positive
Celebration, Country, Diversity,
                                         contribution to the wellbeing of
Culture, Healing, Respect and Equity.
                                         Aboriginal and Torres Strait Islander
These values are the underlying          young people, by providing services
factors in what it takes to establish    that are welcoming, safe, culturally
the central Reconciliation icon:         appropriate and inclusive.
a Yarning circle, belonging and
echoing throughout time as a ripple
effect. Acknowledging our past,
present and future with three spears.
Wattle seed cornerstones support
the piece to represent the importance
of healing to reconciliation.

                                                                                    headspace Reconciliation Action Plan Artwork
                                                                                    2019 by Josh Muir, Yorta Yorta / Gundijtmara
Year in review 2018 2019 - Headspace
4                    headspace Year in Review 2018 – 2019                                                  headspace Year in Review 2018 – 2019                    5

welcome to
the 2018—2019
year in review

a message from
                  youth participation
                                                            headspace centre
                                                                                   headspace schools
                                                                                                        clinical practice
                                                                                                                                                  new partners
the CEO                                                     network

a message from
                  australian youth
                                                            24                     30                   34                                        42
                                                            eheadspace             headspace early      evaluation and                            our supporters
the board chair   advocates for                                                    psychosis            research
                  mental health

                  family and friends
                                                            headspace telehealth
                                                                                   thought leadership
                                                                                                        headspace brand,
snapshot          participation                                                                         campaigns and

about headspace
                  cultural practice
                                                                                                        our partners
                  and diversity                             work and study         partnerships
Year in review 2018 2019 - Headspace
6               headspace Year in Review 2018 – 2019                                                                                           headspace Year in Review 2018 – 2019                                        7

a message
from the CEO

           Thank you to everyone across                Wait times                               programs, enables greater mental          Thanks to partnerships with corporate       Thank you
           Australia who helped almost                                                          health and wellbeing support for          and community organisations like the        Much of what has been achieved over
                                                       A key priority area was to better
           100,000 young people to visit a                                                      educators, students and their families.   National Rugby League (NRL) and             the last year would not have been
                                                       understand wait times in headspace
           headspace centre, resulting in                                                                                                 Riot Games, we were able to reach           possible without the tremendous
                                                       centres. In response to growing          Stakeholder engagement
           close to half a million visits over                                                                                            even more young people. We are              hard work, dedication and passion
                                                       demand for services, headspace
           the 2018 – 2019 financial year.                                                      Stakeholder engagement has been           incredibly grateful to all our corporate    of headspace employees. Our
                                                       undertook a national survey of
                                                                                                another big focus as we developed         partners, who enable us to amplify          people are our greatest asset
           Despite the ongoing stigma                  headspace centres to uncover the
                                                                                                and strengthened our relationships        our messages and resources.                 and thanks to them, headspace
           associated with mental health and           level of demand and key factors
                                                       perceived to affect wait times. The      with key network partners, including                                                  is a truly great place to work.
           seeking help, young people came                                                                                                Advocating for headspace
                                                       release of this report helped inform     primary health networks (PHNs), lead
           to headspace in record numbers                                                                                                                                             I want to personally thank the talented
                                                       a 2019 Federal Budget commitment         agencies and consortium chairs,           The last few months of this year have
           because they see headspace                                                                                                                                                 and passionate headspace National
                                                       of $152 million over six years to        and hosted workshops for state-           been dominated by representing
           as a brand they connect with                                                                                                                                               Executive team, who ensure that we
                                                       help address these issues. We are        based centre managers and clinical        the value and role which headspace
           and a safe place to share with                                                                                                                                             work collaboratively and support
                                                       constantly seeking to ensure that all    leads, GPs and the Aboriginal and         plays in communities, with both
           someone they trust. Together with                                                                                                                                          their committed teams to achieve
                                                       young people can access headspace        Torres Strait Islander staff network.     the Federal Budget and Election
           the centre network and national                                                                                                                                            our vision that all young Australians
                                                       services and we will be implementing                                               providing opportunities for much
           programs, we’ve worked towards                                                       We are committed to engaging                                                          are supported to be mentally healthy
                                                       new strategies over the coming year                                                public commentary. We are fortunate
           reducing stigma and reached more                                                     with Aboriginal and Torres Strait                                                     and engaged in their communities.
                                                       to strengthen opportunities so that                                                to enjoy long-term bipartisan support
           young Australians in their local                                                     Islander young people to support
                                                       the right service is provided to the                                               for our work, and we were pleased to        Finally, as always, thank you to
           communities than ever before.                                                        their social and emotional wellbeing.
                                                       right young person at the right time.                                              see that mental health – particularly       everyone from the national centre
                                                                                                7,691 young people who identified
           Youth participation                                                                                                            for young people – was a focus with         network – the centre teams, lead
                                                                                                as Aboriginal and Torres Strait
                                                       Accessing services                                                                 many commitments to the headspace           agencies, PHNs and consortium
           Young people, their families and                                                     Islander came to headspace centres
                                                                                                                                          network. We look forward to working         chairs – who bring headspace
           friends, are integral to headspace          We saw the headspace centre              for 31,577 occasions of service.
                                                                                                                                          with the government, PHNs and               to life every single day in local
           and everything we do. It was a busy         network grow by 14 new sites,            Cultural safety and security is of high
                                                                                                                                          the centre network to implement             communities across Australia.
           year for youth participation as we          including one outreach, three            importance to headspace as is the
                                                                                                                                          and deliver on these investments.
           waved goodbye to our 2017 – 2019            satellites, four outposts and six        support for more than 50 Aboriginal
           cohort of the headspace Youth               centres. More than 50 per cent           and Torres Strait Islander people         We partnered with Orygen, the               Jason Trethowan
           National Reference Group (hY NRG)           of headspace centres are now             working in headspace centres.             National Centre of Excellence in            CEO, headspace
           and said hi to the 2019 – 2021 group.       operating in rural and regional areas.                                             Youth Mental Health, on a joint
           hY NRG continue to have a profound                                                   Supporting priority groups                submission to the Productivity
                                                       As part of the headspace digital
           impact, contributing to campaigns,                                                   We commissioned a nationally              Commission’s Inquiry into the Social
                                                       strategy and national infrastructure,
           clinical governance and everything                                                   representative survey of young            and Economic Benefits of Improving
                                                       our development of new systems,
           in between. During the year we                                                       people aged 12 – 25, asking about         Mental Health, and after consulting
                                                       upgrade of old ones, service
           also established a new Australian                                                    their mental health and wellbeing.        with young people, families and
                                                       enhancements and integration
           Youth Ambassador program in                                                          We discovered that nearly one in three    friends, and headspace centres we
                                                       across centre and online services are
           partnership with other national mental                                               young Australians were reporting high     developed a headspace submission
                                                       driving support for end-to-end user
           health organisations. We remain                                                      or very high levels of psychological      to the Royal Commission into
                                                       journeys and care. For instance, the
           incredibly inspired by the voices and                                                distress but as high as 35 per cent       Victoria’s Mental Health System.
                                                       eheadspace service is now providing
           experience young people have in                                                      have never sought support from a          Both of these are a once-in-a-
                                                       a wider range of service offerings to
           shaping the future of headspace.                                                     mental health professional. These         generation opportunity for mental
                                                       young people, families and friends.
                                                                                                insights formed the backbone of           health reform and we will continue
                                                       We made significant progress with        many of our media and community           to make a strong argument for early
                                                       the implementation of the Be You         awareness campaigns, including            intervention and youth mental health.
                                                       program in primary and secondary         headcoach, a cyberbullying
                                                       schools. This Beyond Blue initiative,    initiative and headspace day.
                                                       alongside our broader School’s
Year in review 2018 2019 - Headspace
8               headspace Year in Review 2018 – 2019                                                                                        headspace Year in Review 2018 – 2019   9

a message
from the board chair

           The headspace Board is proud                care for young people with more         Reconciliation Action Plan              for young people and their mental
           to see headspace services                   severe and complex conditions, seek                                             health. During his time on the Board,
                                                                                               We were proud to launch the
           continue to grow throughout the             longer term contracts for primary                                               Ian saw and played a significant
                                                                                               headspace Reconciliation Action
           country, increasing access for              health networks and implement                                                   role in the growth of headspace
                                                                                               Plan (RAP) this year. The launch
           young people across Australia               quality improvement initiatives.                                                as the Government’s preferred
                                                                                               of the headspace RAP reflects
           to youth-friendly and culturally                                                                                            youth mental health platform.
                                                       We are incredibly thankful to the       our commitment to working with
           appropriate mental health support.                                                  community Elders, children, young
                                                       Government for allocating funds                                                 The Board would also like to thank
           Expansion of the network                    to help reduce wait times as            people and all First Nations people,    headspace CEO Jason Trethowan,
                                                       part of the Federal Budget. Their       to be led by them and to play our       whose strong leadership has enabled
           2018 – 2019 saw vital expansion                                                     important role in closing the health
                                                       continued investment in headspace                                               the organisation to secure much
           of the headspace network, with 14                                                   gap for Aboriginal and Torres
                                                       demonstrates both the value and                                                 needed funding, the headspace
           new services opening in locations                                                   Strait Islander people. Our vision
                                                       the need for headspace. We know                                                 Executive team and the entire team
           spanning Melton (VIC) through                                                       for reconciliation is an equitable
                                                       that increased investment in early                                              at headspace National for a year of
           to Mandurah (WA), ensuring                                                          Australia where the 60,000 year old
                                                       intervention is key to supporting                                               outstanding success in supporting
           headspace reaches young                                                             cultures and continuing connection
                                                       young people’s mental health                                                    the mental health of young people.
           people right across Australia.                                                      to Country of Aboriginal and Torres
                                                       and we thank the Government
                                                                                               Strait Islander peoples are respected   I would like to acknowledge my fellow
           We also continued to see high levels        for its continued commitment
                                                                                               and celebrated. Thank you to the        Board Directors whose service helps
           of satisfaction across eheadspace           to youth mental health.
                                                                                               Aboriginal and Torres Strait Islander   us to achieve the best mental health
           (83 per cent), headspace centres
                                                       Board engagement                        team members at headspace and           outcomes for young people. Thank
           (86 per cent) and headspace Early
                                                                                               all the members of the working          you to Professor Patrick McGorry
           Psychosis (92 per cent). We know            As part of the Board’s engagement
                                                                                               group who came together to design       AO, Ms Anne Murphy Cruise,
           young people are seeing the benefits        with the services and staff we are
                                                                                               an outstanding piece of work.           Dr Annette Carruthers, Ms Katina
           of the service with research revealing      proud to govern, we were fortunate
                                                                                                                                       Law, Dr John Harvey, Ms Amelia
           62 per cent of young people attending       to have Board meetings hosted
                                                                                               Youth participation                     Walters and Mr Jarrad Hickmott.
           headspace get better. With increasing       at headspace Bankstown (NSW),
           satisfaction and positive impact            Orygen, the National Centre of          This year, I’ve been honoured           The headspace Board is firmly
           of headspace comes a growing                Excellence in Youth Mental Health       to commence my role as Board            dedicated to continuing its work with,
           demand for the headspace service.           (VIC), and headspace Fremantle (WA).    Chair – a position I’m both grateful    and for, all young people to ensure
                                                       Experiences such as this enable         for, and incredibly proud to hold.      they have access to youth-friendly,
           Wait times                                  the Board to meet with staff and        In a true demonstration of the          innovative, culturally-appropriate
           We acknowledge the barrier that             young people and see services in        headspace commitment to put             and best practice mental health
           wait times create to help-seeking           action. During our time in Western      youth participation at the very core    services. We are honoured to govern
           for young people and their families.        Australia, we had the privilege of      of the organisation, the Board also     headspace as a world-leading
           We also know that wait times are a          hearing a panel discussion about        welcomed the appointment of             organisation in youth mental health;
           period of high risk for young people.       Aboriginal and Torres Strait Islander   two new youth advisors – Amelia         a role we are privileged to hold.
           Thanks to feedback from headspace           youth mental health in the context      Walters and Jarrad Hickmott.
           centre managers in late 2018, we            of rural and remote communities.                                                Lisa Paul, AO PSM
                                                                                               Thank you
           have a better understanding of the          Panellists offered valuable insights                                            Board Chair, headspace
           level of demand and the key factors         on the challenges working and           On behalf of the headspace Board,
           that were perceived to affect wait          living in regional and remote areas     I would like to offer sincere thanks
           times. In addition to centre expansion,     and also talked about the vital role    and congratulations to Ian Marshman,
           we identified a need to increase            that culture plays in improving the     who finished up as Board Chair
           clinical workforce capacity, invest in      mental health and wellbeing of          this year. Ian, who held the position
           headspace digital and technology            Aboriginal and Torres Strait Islander   of Chair since 2016 and was a
           platforms, augment the existing             young people, something of utmost       Board member since 2009, is a
           headspace platform to provide better        importance to headspace.                tireless and dedicated advocate
Year in review 2018 2019 - Headspace
10                                                                                      headspace Year in Review 2018 – 2019                                                                                                                                                                    headspace Year in Review 2018 – 2019                                                                11
                                                                                                INSIDE SPREAD              INSIDE SPREAD                                                                                                                                            INSIDE SPREAD       INSIDE SPREAD

            headspace 2,957,4022,957,402
                                     524,800 524,800eheadspace  eheadspace 2018-2019  2018-2019
                                                                                                                   services have been provided
                                                                                                                                          services      youngprovided
                                                                                                                                                to have been   people have
                                                                                                                                                                       to accessed
                                                                                                                                                                               young people have accessed
     since inception
            since inception                         Number of young
                                                                       of young people Main issues Main issues
                                                                                                                   young people through centres,
                                                                                                                   online and phone services.
                                                                                                                                                        support centres,
                                                                                                                                          young people through
                                                                                                                                          online and phone
                                                                                                                                                                 through centres,
                                                                                                                                                                               support through centres,
                                                                                                                                                               and phone services.
                                                                                                                                                            services.          online and phone services.
                                                                                                                                                                                                                     accessing eheadspace
                                                                                                                                                                                                                                 accessing eheadspace
                                                                                                                                                                                                                                                                                                   1% Vocational             1% Vocational

                              2018-2019                                                                                                                                                                                                                                                            2% Alcohol or other drugs
                                                                                                                                                                                                                                                                                                   6% Other
                                                                                                                                                                                                                                                                                                                          2% Alcohol or other drugs
                                                                                                                                                                                                                                                                                                                             6% Other

     There are 110 centres across
                             There Australia
                                   are 110 centres
                                             in metro,
                                                              Australia in metro, Main
                                                                                  regional issues                                                                                                                                                                                                  7% Stress related         7% Stress related
                                                                                                                                                          Main issues
     and rural areas. We alsoand
                                   a number
                                       areas. We
                                              of satellite,
                                                  also have outpost
                                                              a number of satellite, outpost                                                                                                                                                      NT                          NT
     and outreach services. and outreach services.                                                                                                                                                                                                235                         235
                                                                                                                                                                          5% Anger               5% Anger                                                                                                                                             27%                       27%
                                                                                                                                                                                                                                                                      QLD                         QLD
                                                                                                                                                                          5% Stress related      5% Stress related                                                                                                                                    Situational               Situational
                                                                                                                                                                                                                          WA                          WA              5,710                       5,710
                                                                                                                                                                          2% Sexual health       2% Sexual health         3,082                       3,082
                                                                                                                                       30%                        30%     2% Alcohol or other drugs
                                                                                                                                                                                                 2% Alcohol or other drugs
                                                 2 NT                                   2 NT                                           Anxiety                    Anxiety 2% Vocational          2% Vocational                                      SA                         SA
                                                      1,073                                  1,073                                                                        2% Other               2% Other                                           2,321                      2,321
                                                      3,816            21 QLD                3,816            21 QLD                                                                                                                                                                                                                               23%                         23%
                                                                                                                                                                          2% Physical health     2% Physical health                                                      NSW                         NSW                       20%                        20%
                                                                             22,022                                22,022                                                                                                                                                9,172                       9,172                                         Anxiety                     Anxiety
                                                                             88,479                                88,479 14%                                                                                                                                                                      14%   Other                 Depression
                                                                                                                                                                                                                                                                                                                             14% Other                  Depression
                    13 WA                                  13 WA                                                                                            14%
                                                                                                                                                                            10%                     10%                                                                                                   mental health            mental health
                          9,783                                  9,783                                                    Situational                       Situational                                                                                                             ACT                        ACT
                                                 9 SA                                      SANSW
                                                                                        9 36                                           36 NSW 26%                           Other
                                                                                                                                                                            26% mental health       Other mental health                                                                                   and behaviour            and behaviour
                          39,964                                 39,964                                                                                                                                                                                                             724                        724
                                                                                                                                                                                                                                                                                                          conditions               conditions
                                                      6,181                                  6,181
                                                                                                28,625                                   28,625 Depression                  and behaviour
                                                                                                                                                                            Depression              and behaviour
                                                      27,462                                 27,462
                                                                                                130,784                                  130,784                            conditions              conditions                                                  VIC                        VIC
                                                                                                                                                                                                                                                              9,045                       9,045
                                                                                         1    ACT                                  1   ACT                                                                                                                 TAS                                              TAS
                                                            1,507     2626                                                             1,507                                                                         Unknown Locations = 958
                                                                                                                                                                                                                                    Unknown                895
                                                                                                                                                                                                                                             Locations = 958                                                895
                                         VIC                5,795VIC                                                                   5,795                                                                                                                                                       Age                       Age          Satisfaction Satisfaction
                                  Number 27,259
            Number of centres/satellites of centres/satellites
                                                    2 TAS        27,259                                                  2 TAS
                                                                                                                          Priority groups
                                                                                                                                       Priority groups
                                         116,604       3,442     116,604                                                   3,442
            Number of young peopleNumber
                                     who of young people who                                                                                                                                                                                                                                        12–14          8%        12–14        8%
            accessed headspace centres                 13,231
                                  accessed headspace centres                                                                 13,231
                                                                                                                                 Aboriginal and                 Aboriginal and
                                                                                                                                                                     9%                      9%                                 32,142                   32,142
                                                                                                                                                                                                                                                             82,722                         82,722
                                                                                                                                                                                                                                                                                               15–17                    28% 15–17                28%
            Number of services provided
                                  Number of services provided                                                              Torres Strait Islander         Torres Strait Islander                                                young people             young people
                                                                                                                                                                                                                                                                services provided           services provided
                                                                                                                                  Culturally and                 Culturally and                                                 accessed online and      accessed
                                                                                                                                                                                                                                                                to online
                                                                                                                                                                                                                                                                   young and
                                                                                                                                                                                                                                                                          people            to young people
                                                                                                                           Linguistically Diverse
                                                                                                                                                          Linguistically Diverse
                                                                                                                                                                                              10%                                                                                                18–20                  28%18–20                 28%
                                                                                                                                                                                                                                phone counselling        phone counselling

                        99,892                                99,892
                                                                  426,135                                         426,135 LGBTIQA+                                    LGBTIQA+              24%                     24%                                                                            21–23           20%       21–23         20%

                        young people       young people
                                                   services provided                                              services provided
                        accessed headspace accessedto headspace
                                                      young people                                                to young people                                                                                                                                                                  24–25           9%        24–25         9%
                        centres            centres
                                                                                                                                                                                                                     Gender                  Gender
                                                                                                                                                                                                                                                                                                      25+         7%           25+        7%
                                                                                                                           Age                            Age          Satisfaction Satisfaction
     Gender                                Gender
                                                                                                                                                                                                                                        18%                      18%
                                                                                                                           12–14                       30%12–14                   30%                                                   Male                     Male                              Priority groups
                                                                                                                                                                                                                                                                                                                Priority groups
                  38%                                    38%
                                                                                                                           15–17                          15–17
                                                                                                                                                        32%                        32%
                  Male                                   Male
                                                                                                                                                                                                                          78%                     78%                     4%                      4% Aboriginal and                Aboriginal and
                                                                                                                          18–20                  21%      18–20             21%                                                                               Gender diverse                    Torres Strait Islander
                                                                                                                                                                                                                                                                                       Gender diverse                        Torres4%
                                                                                                                                                                                                                                                                                                                                    Strait Islander           4%
                                                                                                                                                                                                                          Female                  Female

                                                                          2%                                     2%                                                                                                                                           or undisclosed           or undisclosed Culturally and                Culturally and
                 60%                                   Gender
                                                       60% diverse                            Gender diverse 21–23                                13%     21–23              13%                                                                                                                Linguistically Diverse                6% Diverse
                                                                                                                                                                                                                                                                                                                             Linguistically                         6%
                 Female                                Female
                                                       or undisclosed                         or undisclosed
                                                                                                             24–25                         4%             24–25       4%                                                                                                                                          LGBTIQA+               LGBTIQA+                   15%                       15%

     NB: Above data reflective of services formally
                                            NB: Above
                                                       data reflective
                                                              and openof as
                                                                            at 30 June
                                                                                       2019announced and open as at 30 June 2019

     headspace Schools
                 headspace Schools                                                                                                                 headspace Work
                                                                                                                                                               headspace Work                                                                                                  headspace Early
                                                                                                                                                                                                                                                                                                      Early Psychosis
                                                                                                                                                                                                                     Career mentoring with
                                                                                                                                                                                                                                       Career mentoring with
     2018-19     2018-19                                                                                                                           and Study 2018-19
                                                                                                                                                               and Study 2018-19                                     work and study    work and study                          2018-19    2018-19

                                                                                   4,395                                  4,395
                                                               school principals, leadership
                                                                                               principals, leadership and
                                                              wellbeing staff supported
                                                                                        and trained
                                                                                                staff supported and trained

     35,905                                35,905
                                               2,828                                            2,828 1,567                                        567
                                                                                                                                                   1,567                     567
                                                                                                                                                                               88%                        88% 160                            160
                                                                                                                                                                                                                                               97%                         3,077
                                                                                                                                                                                                                                                                         97%                                  296,539
                                                                                                                                                                                                                                                                                                            3,077                       296,539
                                                                                                                                                                                                                                                                                                                                          94%                            94%
     students engaged                          school
                                           students   principals
                                                    engaged                               school principals
                                                                                                    educators and                                educators  and
                                                                                                                                                   young people              young people
                                                                                                                                                                                 satisfaction             satisfactionyoung people           young
                                                                                                                                                                                                                                                    people                   young people
                                                                                                                                                                                                                                                                         satisfaction                       young
                                                                                                                                                                                                                                                                                                                  peopleprovided        services
                                                                                                                                                                                                                                                                                                                                                  provided               satisfaction
                                                and leadership                             and leadership
                                                                                                    wellbeing staff                              wellbeing
                                                                                                                                                              the service    accessed the service                     accessed the service   accessed the service            accessed the service           accessed
                                                                                                                                                                                                                                                                                                               to young
                                                                                                                                                                                                                                                                                                                         service        to young people
Year in review 2018 2019 - Headspace
12                                            headspace Year in Review 2018 – 2019                                                                   headspace Year in Review 2018 – 2019                                              13

At headspace, we believe in the power
of youth. Our vision is that all young
Australians are supported to be mentally

healthy and engaged in their communities.

Each year, headspace provides early      eheadspace                                                      headspace Work and Study                  James Bush,                              “When people got my pronouns
intervention mental health services                                                                                                                                                          wrong, initially it hurt a lot, even if
to 12 – 25 year olds. Since 2006,
                                         eheadspace is our online and phone                              headspace vocational programs             a member of                               people didn’t mean it, it made me
                                         counselling service and is available                            offers free and confidential support
headspace has provided nearly three
                                         for young people seven days a                                   for young people needing help with        our 2017 – 2019                           feel sick in a way because that’s
million services and supported more                                                                                                                                                          just not who I was. Now, it’s a lot
than half a million young Australians
                                         week. eheadspace supports young                                 work and study, career mentoring          headspace                                 better because I know that a lot of
                                         people who are not able to access a                             with industry professionals and
to strengthen their wellbeing and
                                         headspace centre or would prefer to                             Individual Placement Support, which       Youth National                            the time it’s just honest mistakes.

manage their mental health. In 2018
– 2019 alone, headspace supported
                                         get help online. Providing a secure                             integrates employment and vocational      Reference Group                          “If there’s one piece of advice that
                                         and anonymous place to talk to a                                services with clinical mental health.                                               I could give other young people
over 130,000 young people.
                                         professional means many young
                                                                                                                                                   (hY NRG), talks                           who might be going through
                                         people who wouldn’t ordinarily                                  headspace Schools                         about when
The headspace model understands                                                                                                                                                              something similar it’s that you’re
                                         seek help at a face-to-face service                             headspace Schools supports,                                                         not alone. There is always
that adolescence and early
                                         are getting the help they need.             headspace centres   engages and partners with education
                                                                                                                                                   he started to
adulthood is a critical time in a                                                                                                                                                            someone out there to support you
person’s life. Research highlights                                                                       and health sectors across Australia,      question his                              whether it’s your family, friends,
                                         headspace Telehealth
that more than 75 per cent of mental                                                                     to build the mental health literacy       sexuality.                                someone online or someone
health disorders begin before the        headspace Telehealth provides                                   and capacity of workforces, children,                                               in the LGBTIQA+ community –
age of 25. headspace provides a          12 – 25 year olds, in eligible regional                         young people, their families and          “It was kind of hard talking              you’ve always got someone
holistic approach to supporting          and rural areas, access to highly-                              wider school communities. Their            about my sexuality with my               you can turn to and talk to.”
young people early in life through       skilled psychiatrists via video                                 programs and initiatives include           family as I grew up in a small
four core areas: mental health,          consultations. These psychiatrists are                          primary and secondary school               town and also because my                Read more about our
physical (including sexual) health,      experts in youth mental health and                              service delivery partner for Be            family were quite conservative.         LGBTIQA+ campaign
work and study support, and              have experience working with young                              You, School Suicide Prevention             I turned to my friends first and        on page 37.
alcohol and other drug services.         people from various backgrounds.                                Activities, School staff and Principal     they really helped me figure
                                                                                                         Mental Health and Wellbeing, and           everything out and gave me the
headspace centre network                                                                                 various programs, training and             courage to talk to my family.
A national network of 110                                                                                professional development packages.        “For a while, I struggled to watch
headspace centres operates across                                                                                                                   some of my friends and family
                                                                                                         headspace Early Psychosis
metropolitan, regional and rural areas                                                                                                              not know what to do or how
of Australia, along with a range of                                                                      The headspace Early Psychosis              to act around me. But I really
satellites, outreach and support.                                                                        program supports young people              believe that my family and I have
                                                                                                         experiencing, or at risk of developing,    become a lot stronger after I
                                                                                                         psychosis. Based on evidence               opened up about questioning
                                                                                                         developed by Orygen; the National          my gender and when I said I
                                                                                                         Centre of Excellence in Youth              wanted to begin transitioning.
                                                                                                         Mental Health, the program is
                                                                                                         delivered by select headspace
                                                                                                         centres and focuses on early
                                                                                                         intervention, providing young
                                                                                                         people and their families with timely
                                                                                                         access to specialist support.
Year in review 2018 2019 - Headspace
14                                           headspace Year in Review 2018 – 2019                                                                                        headspace Year in Review 2018 – 2019                                       15

youth                                                                                                                                                              Board Youth Advisors
                                                                                                                                                                   In late 2018, outgoing headspace
                                                                                                                                                                                                                Peer Support project
                                                                                                                                                                                                                Last year, thanks to recommendations

                                                                                                                                                                   National Board Chair, Ian Marshman,          from hY NRG and the 2018
                                                                                                                                                                   appointed two young people to                headspace Forum, we kicked off
                                                                                                                                                                   be Youth Advisors to the Board.              a new project aiming to better
Through youth participation, we recognise                                                                                                                          Amelia Walters and Jarrad Hickmott,
                                                                                                                                                                                                                equip centres to develop and
                                                                                                                                                                                                                deliver peer support programs.
that young people are experts in their                                                                                                                             both former hY NRG members, have
                                                                                                                                                                   since brought their perspectives             Due to continue into 2020, the
own lives and have the right to be actively                                                                                                                        and insights to the Board, and will          project is exploring existing youth
engaged in developing solutions to the
issues affecting them.
                                                                                                                            erika’s                                continue to provide meaningful
                                                                                                                                                                   contributions going forward.
                                                                                                                                                                                                                mental health peer support models
                                                                                                                                                                                                                in headspace centres and across the

                                                                                                                                                                   Recognising the time it takes to             sector. Involving ongoing participation
                                                                                                                                                                   fully understand and participate in          of young people, headspace staff
                                                                                                                                                                   Board activities, their tenure has           and centres, and subject matter
                                                                                                                            “I signed up to headspace              been extended to three years.                experts, this work will result in an
                                                                                                                             Career Mentoring because I was                                                     evidence-based, youth peer support
                                                                                                                                                                   headspace internships                        framework, guidelines and information
                                                                                                                             unsure about what to do next
                                                                                                                             in my work journey. I wanted to       In 2018 – 2019 the headspace                 resources that can be implemented
What is youth participation?            Youth participation in practice             headspace Youth National                 speak with someone who had            Interns program offered four project-        across the headspace network.
                                                                                    Reference Group                          experience and qualifications         based internships across a variety
It’s important that we engage people    The headspace network is committed
                                                                                                                             in my field of interest.              of departments at headspace
who use headspace services, and         to providing young people with              In March 2019, the headspace Youth
                                                                                                                                                                   National. Interns worked in cultural
                                                                                                                                                                                                                “I love how I actually
those around them, in decisions about   meaningful opportunities to                 National Reference Group (hY NRG)       “Together we worked on my
headspace. Mounting evidence clearly    participate in policy, governance,          2017 – 2019 cohort came together for
                                                                                                                                                                   practice, data strategy and                    got my own project,
                                                                                                                             cover letter, resume writing,         governance, information technology,
indicates the widespread benefits of    service and program design. All             the final time at headspace National.    interview presentation and skills                                                    and to see it end
                                                                                                                                                                   and online peer support.
youth participation in mental health    headspace centres engage young              Over their time they provided            at work including expectation                                                        to end. It had an
care: it enables organisations to       people in their work through youth          invaluable expertise and advice, as      setting and report writing.
remain relevant, deliver appropriate    reference groups, who provide               well as being strong advocates for       My mentor helped me with my                                                          objective and
services, remain a trusted and          feedback and advice. They’re also           headspace and youth mental health.       confidence – I have a stutter and                                                    wasn’t like other
respected provider and improve          involved in a range of activities,                                                   she encouraged me to meet
service provision to priority groups.   such as attending events, sitting
                                                                                    During their 18-month term they sat
                                                                                                                             with an advertising executive
                                                                                                                                                                                                                  internships where
                                                                                    on working groups and committees,
Youth participation helps us to shift
                                        on interview panels and facilitating
                                                                                    including the Clinical Quality and       who also has a stutter.                                                              you come and
                                        presentations to students.
the power imbalances that exist when                                                Governance Board Subcommittee.          “My mentor was very                                                                   just find work.”
working with young people, keeps us     Meanwhile all staff at all levels           They also attended and facilitated       encouraging and helped me
connected with those who already        of headspace National have a                workshops, joined a number of                                                                                                – Intern
                                                                                                                             to see things from a different
know about headspace, and helps us      responsibility to make sure young           eheadspace Group Chats, and              perspective – more glass half full.
reach those young people who don’t.     people are meaningfully involved in         sat on five interview panels that
                                        decisions affecting them. In order          recruited headspace National staff.     “Having worked with a mentor,
                                        to do this, headspace National                                                       I now feel more confident
                                                                                    In May 2019, the newly appointed         applying for work. It’s the
                                        employs a headspace Youth
                                                                                    hy NRG 2019 – 2020 members               first time I’ve secured a job
                                        National Reference Group. The
                                                                                    came together in Melbourne for           through applying and not
                                        group represents each state and
                                                                                    their first meeting. This group of       through networking. Before
                                        territory and work with headspace
                                                                                    young people from across Australia       this I’d always relied on
                                        to ensure young people’s voices and                                                                                        Jarrad Hickmott and Amelia
                                                                                    have already been busy providing         networking as I was doubtful          Walters – headspace
                                        opinions remain front and centre.                                                                                          Board Youth Advisors
                                                                                    their fresh perspectives and lived       of my actual abilities.
                                        Through headspace National’s youth
                                                                                    experience to inform our work.
headspace Youth National Reference      participation activities this year, young                                           “This is the first time I’ve passed
Group 2019 – 2020
                                        people engaged in over 60 unique            They have already contributed by         probation. The advice my
                                        opportunities to have their say on          sitting on the headspace day working     mentor gave me was actual
                                        headspace projects and services.            group, sharing their stories during      industry experience and
                                                                                    the GP training workshops, hosting       I liked that we met regularly
                                                                                    our Reconciliation Action Plan (RAP)     on a structured basis.”
                                                                                    launch, developing journey maps
                                                                                    for how young people engage with         Read more about
                                                                                    headspace, and they’re getting ready     headspace Career
                                                                                    to host the 2020 headspace Forum.        Mentoring on page 27.
Year in review 2018 2019 - Headspace
16                                              headspace Year in Review 2018 – 2019                                                                                    headspace Year in Review 2018 – 2019                                         17

australian                                                                                                                 family and friends
youth advocates                                                                                                            participation
for mental health                                                                                                          Family and friends play a significant role
                                                                                                                           in the lives of young people who access
In February 2019, 14 advocates from                                                                                        headspace services; approximately
across the Australian youth mental                                                                                         one-third of all referrals to our services
health sector were recruited to lead                                                                                       are from family and friends.
a new youth participation initiative.

Funded by the Department of Health,        The advocates also had the                                                      Family inclusive practice and family    In addition to reviewing our                ‹‹ Being involved in the design
and coordinated by headspace               opportunity to workshop their ideas                                             and friends participation are core      approach, the current headspace                and development of training
National, the cross-sector initiative –    with the guidance of leading youth                                              aspects of the headspace approach.      National Family and Friends                    workshops for Centre Managers
Australian Youth Advocates for Mental      suicide prevention and mental                                                   Over 2018 – 2019 we have reviewed       Reference Group have continued                 and Clinical Leads.
Health (AYAMH) – aims to promote           health researchers. They brought                                                the most effective way to involve       to support in a number of ways:             ‹‹ Sharing their lived experience
youth mental health literacy, improve      together these perspectives,                                                    family and friends. Increased                                                          at eating disorder training for
                                                                                                                                                                   ‹‹ Developing the Family & Friends
help seeking, support young people’s       alongside their own lived experiences                                           effective participation in service                                                     headspace centre network GPs.
                                                                                                                                                                      Participation Strategy.
capacity for self-care and reduce          and those of their communities,                                                 development, delivery, evaluation and
                                                                                                                                                                   ‹‹ Participating in eheadspace              ‹‹ Engaging in media interviews
mental health stigma across Australia.     to identify unmet needs in the                                                  continuous improvement will ensure
                                                                                       Advocates in action                                                            Group Chats.                                and sharing their stories.
                                           youth mental health space.                                                      that headspace is better prepared
The program also involves a
                                                                                                                           to achieve positive outcomes            ‹‹ Being a part of the 2018
targeted and community-informed            With an agreed focus on
                                                                                                                           with, and for, young people.               headspace Day campaign.
approach for Aboriginal and Torres         storytelling, wellbeing, community
Strait Islander communities.               engagement and capacity                                                                                                 ‹‹ Contributing to workshops to
                                           building, the advocates will be                                                                                            refresh the headspace brand.
Co-designing a national initiative         working into the next 12 months             “AYAMH has been an
The advocates bring a diverse range        to design and deliver an initiative           exciting opportunity to

of experience in youth participation       that addresses their learnings.               raise the profile of youth
roles across the sector as well as their                                                                                                                           Ann Gallagher, a mum                        “The cyberbullying had a
                                           From inception through                        participation across the                                                  from the headspace                           significant impact on my
own lived experiences. They have
                                           recruitment and co-design, the                mental health sector.                                                                                                  daughter’s mental health and
been co-designing a national initiative                                                                                                                            Family and Friends

                                           group has been guided by a                    Collaborating with nine                                                                                                her ability to attend school.
that will help improve mental health                                                                                                                               Reference Group,
                                           cross-sector steering committee                                                                                                                                      We had to work really hard for
and wellbeing of young Australians.                                                      other national mental                                                     experienced firsthand the
                                           comprising representatives from                                                                                                                                      months with the school and
Throughout the co-design                   Batyr, BeyondBlue, Black Dog
                                                                                         health organisations                                                      impacts of cyberbullying,
                                                                                         has enabled us to                                                                                                      police to find an outcome that
process, advocates identified key          Institute, Butterfly Foundation,                                                                                        and the challenges                           kept her safe and enabled her
challenges and hosted community            Consumers Health Forum                        share knowledge and                                                       that young people,                           time and space to recover.
consultations with over 140 young          of Australia, Mind Australia,                 collaborate in ways that                                                  parents and schools
Australians, including at two youth        Orygen, ReachOut and SANE.                    hasn’t occurred before.”                                                                                              “Fortunately, my daughter opened
                                                                                                                                                                   have in responding to                        up to me about the experience
suicide prevention forums held in
the East and West Kimberley.                                                            – Dani Leever, Australian Youth                                           these experiences.                           quite early on so I could be
                                                                                           Advocate for Mental Health                                                                                           there for her and work with the
                                                                                                                                                                   “My daughter was cyberbullied by a
                                                                                                                                                                    former friendship group at her school       school to try and help, but I
                                                                                                                                                                    when she identified the relationships       know this isn’t always the case.
                                                                                                                                                                    as unhealthy for her, and tried to          I would encourage parents to
                                                                                                                                                                    amicably break away from them.              be aware of what goes on so
                                                                                                                                                                    The bullying took place in a number         they can be there for their kids.”
                                                                                                                                                                    of online forums and platforms,
                                                                                                                                                                    and very quickly got out of hand.

Advocates in action
Year in review 2018 2019 - Headspace
18                                           headspace Year in Review 2018 – 2019                                                                                         headspace Year in Review 2018 – 2019                                            19

                                                                                                                                                                    Bianca Graham, a Yawuru                      “A lot of time Indigenous people are
                                                                                                                                                                    Karajarri woman from                          misinterpreted or misrepresented,
                                                                                                                                                                                                                  so I think it’s important to have

                                                                                                                                                                    Broome, shares her
                                                                                                                                                                    experience of being an                        not only my voice, but other

cultural practice                                                                                                                                                   Indigenous woman and a
                                                                                                                                                                    member of the 2019 – 2020
                                                                                                                                                                                                                  Indigenous young people be a part
                                                                                                                                                                                                                  of community and national groups.

and diversity                                                                                                                                                       headspace Youth National
                                                                                                                                                                    Reference Group (hY NRG).
                                                                                                                                                                                                                 “Personally, I’m a really strong
                                                                                                                                                                                                                  believer of making mental
                                                                                                                                                                                                                  health services aware of cultural
We are committed to improving the cultural                                                                                                                          “As an Indigenous person, I am                appropriateness. I also want
responsiveness and safety of our services                                                                                                                            honoured to be on the headspace              to remove that stigma around
                                                                                                                                                                     Youth National Reference Group, to           Indigenous mental health and
and programs. We continue to seek input                                                                                                                              give a voice to other Indigenous             especially Indigenous men’s mental
from and listen to the perspectives of                                                                                                                               people but also to be recognised             health. I want to do all this to show
                                                                                                                                                                     as a young Indigenous person on              other young Indigenous people that,
Aboriginal and Torres Strait Islander young                                                                                                                          a national mental health group.              we deserve and we have every right
people, communities and our workforce                                                                                                                                                                             to be at the seat of those tables on
                                                                                                                                                                                                                  a national and a community level.”
to ensure this is embedded.

Aboriginal and Torres Strait            Aboriginal and Torres Strait                We will commence the co-design,       Reconciliation Action Plan                Our vision for reconciliation                Our need to hear these voices
Islander workforce engagement           Islander wellbeing and                      development and implementation                                                  is an equitable Australia where              goes far beyond our organisational
                                                                                                                          In June 2019, headspace launched
                                        participation                               of a campaign for Aboriginal and                                                the 60,000 year old cultures                 operations, they go to the heart
The team at headspace National                                                                                            our Innovate Reconciliation Action
                                                                                    Torres Strait Islander young people                                             and continuing connection                    of what it means to be Australian.
coordinates the national network of     We continued to engage with                                                       Plan (RAP), which affirms our
                                                                                    and communities, focusing on                                                    to Country of Aboriginal and                 It is through a shared understanding
Aboriginal and Torres Strait Islander   Aboriginal and Torres Strait Islander                                             commitment to reconciliation.
                                                                                    reducing stigma and encouraging                                                 Torres Strait Islander peoples               of the past that we can build a
staff. The network continues to grow    young people to ensure their voices
                                                                                    help-seeking behaviour.               The plan outlines concrete actions        are respected and celebrated.                fairer and more equitable future.
each year, with over 50 members         and perspectives are incorporated
                                                                                                                          to develop further relationships,
employed in a range of roles;           into key headspace initiatives.                                                                                             This future Australia is united              Through our RAP, we commit our
                                                                                                                          founded in respect, with Aboriginal
a significant jump from six in 2015.                                                                                                                                by the understanding of                      organisation and our people to
                                        Across our new hY NRG group and                                                   and Torres Strait Islander peoples
In 2018, 27 members travelled to        the Australian Youth Advocates                                                                                              our shared past, upholds                     listen more, to learn more, and to
                                                                                                                          and creates opportunities to deepen
                                        for Mental Health (AYAMH), we                                                                                               the rights of Aboriginal                     grow more. Since its beginnings
                                                                                    “The cup
Melbourne for the annual Staff                                                                                            our understanding of Aboriginal and
Network Workshop where they             have eight Aboriginal and Torres                                                                                            and Torres Strait Islander                   12 years ago, we have achieved
                                                                                                                          Torres Strait Islander cultures, engage
could engage and network with           Strait Islander young people.                                                                                               peoples, and embraces self-                  a great deal, but in many ways,
                                                                                                                          staff in reconciliation, and cement
colleagues around the country and
share stories and input into the        You can read more
                                                                                      stays full                          headspace as a culturally and safe
                                                                                                                          employer for Australia’s First People.
                                                                                                                                                                    determination and diversity.                 our journey has just begun.

strategic direction of programs and
divisions of headspace National.
                                        about hY NRG and AYAMH
                                        on pages 14 and 16.
                                                                                      when you                            Check out the incredible

                                                                                      are able to
                                                                                                                                                                    Launching our Reconciliation Action Pan
                                                                                                                          artwork created for the
The headspace Aboriginal and            We are in the process of appointing
                                                                                                                          headspace RAP by Josh
                                        a National Aboriginal and Torres
                                                                                      be around
Torres Strait Islander Youth Mental                                                                                       Muir – a proud Yorta
Health and Wellbeing Traineeship        Strait Islander Advisory Group, which
                                                                                                                          Yorta/Gunditjmara man
                                        will include representation from
                                                                                      other mob,
Program continued across                                                                                                  on the inside cover.
headspace Darwin, Townsville and        the headspace network, industry
Broome. The program gave four           professionals, young people, Elders                                               In particular, we understand the
Aboriginal and Torres Strait Islander
young people paid employment,
                                        and natural helpers to help inform
                                        future headspace initiatives.
                                                                                      like being                          importance of self-determination
                                                                                                                          and actively seek the voices and
support and on-the job experience
working in a youth engagement
                                        headspace has also been involved
                                        in a number of meetings across the
                                                                                      around                              perspectives of Aboriginal and
                                                                                                                          Torres Strait Islander peoples.
capacity, while also undertaking
a Certificate IV in Mental Health.
                                        Aboriginal and Torres Strait Islander
                                        mental health and suicide prevention
                                                                                      family.”                            In our day-to-day work, this occurs
                                                                                                                          through engagement with our
                                                                                      – Aboriginal and Torres Strait     Cultural Practice and Diversity team,
                                        sector to discuss priorities for
Read about our partners’                                                                 Islander Staff Network           staff and our amazing reference
                                        Aboriginal and Torres Strait Islander
support of the traineeship                                                               Workshop attendee                groups. Without these voices,
                                        youth empowerment and wellbeing.
program on page 39.                                                                                                       headspace cannot address the
                                                                                                                          diverse needs of Australia’s First
                                                                                                                          Peoples, and we acknowledge
                                                                                                                          their important and significant
                                                                                                                          input into our operations to date.
20                                           headspace Year in Review 2018 – 2019                                                                     headspace Year in Review 2018 – 2019                                       21

centre network
headspace centres are an important part of
the broader headspace platform. Our continued
engagement across the entire headspace
partnership model, comprising centres, PHNs,
lead agencies and consortia, is pivotal to
addressing key challenges that centres are
facing, such as increasing wait times and
young people presenting with complexity.
                                                                                                         headspace Pilbara opening

We finished the 2018 – 2019 year         Pilbara outreach trial                                          Stakeholder engagement                  The headspace network is                    Network partner engagement

with 110 sites, with an additional                                                                       of the headspace network                diverse with differing needs
                                         Opened in April 2018, with funding                                                                                                                  This year, we have focused on
40 planned by June 2020.                                                                                 One of our key strategic priorities     and expectations, which means
                                         until June 2020, the headspace                                                                                                                      developing and strengthening our
                                         Pilbara service is an innovation trial                          is having a headspace network           tailored engagement is required.
Expansion of the centre network                                                                                                                                                              relationships with key network
                                         delivering headspace-type services in                           that is connected, engaged and          In developing our engagement                partners, including PHNs, lead
2018 – 2019 saw the establishment of                                                                     feels part of headspace.
                                         Karratha, Port Hedland and Newman.           new headspace                                              approach, we consulted                      agencies and consortium chairs.
14 new headspace services, including
                                         It focuses on how the service                services in 2019                                           extensively and received over               These partners are integral to
one outreach trial, three satellites,                                                                    Over 2018 – 2019 we rolled out
                                         meets the needs of Aboriginal and                                                                       1,000 inputs from the network.              the success of the network as
four outposts and six centres:                                                                           a new stakeholder engagement
                                         Torres Strait Islander young people                                                                     In response to this feedback,               we continue to work with them
                                                                                                         approach that allowed us to help
1. Outposts from headspace               and families living in the region.                                                                      we have invested significantly in           through the commissioning and
                                                                                                         centres deliver services and build on
   Tamworth in Armadale,                                                                                                                         communications and face-to-face             establishment processes of new
                                         The trial is being delivered by                                 the skills and knowledge that lead
   Gunnedah, Moree and Narrabri                                                                                                                  engagement across 2018 – 2019               centres and satellite services.
                                         Lead Agency Anglicare WA, with                                  agencies, PHNs and consortiums
2. Satellites in Gympie from             input from a steering group with                                bring to support their centres.         and continuing into 2019 – 2020.
                                                                                                                                                                                             We invited representatives from
   headspace Maroochydore,               representatives from the Western                                                                        Engagement activities                       PHNs and lead agencies to engage
   Portland from headspace               Australian Primary Health Alliance,                                                                                                                 in a range of new projects and events,
   Warrnambool, Lithgow from             headspace National, Anglicare WA,                                                                       A key part of this work is delivering
                                                                                                                                                                                             including attending our state-based
                                                                                                                                                 a comprehensive program of
   headspace Bathurst                    an independent consortium Chair                                 “It was really                         face-to-face engagement activities
                                                                                                                                                                                             stakeholder engagement workshops.
3. The establishment of the              and headspace Pilbara employees.                                                                                                                    We have been working to create
   headspace Pilbara outreach
                                                                                                           useful to engage                      for our various stakeholders.
                                                                                                                                                                                             additional spaces where they can
                                         Unlike all other headspace                                                                              This year we hosted workshops
   innovation trial in regional
                                         services the Pilbara service
                                                                                                           with other centre                     for state-based centre managers
                                                                                                                                                                                             share knowledge, expertise and
   Western Australia                                                                                                                                                                         connect to, and learn from, other
                                         does not have a centre, and                                       managers and                          and clinical leads, GPs and the
                                                                                                                                                                                             headspace network partners.
4. Centres in Victoria – Melton          employees deliver all services
   and Wonthaggi                         in schools, youth environments,
                                                                                                           clinical leads to                     Aboriginal and Torres Strait
                                                                                                                                                 Islander staff network, with plans          Enhancing Mental Health
5. Centre in Western                     on country and wherever young                                     hear stories and                      to host a workshop for community            Support in Schools
   Australia – Mandurah                  people feel comfortable.                                          gain knowledge.                       awareness officers in late 2019.            Our partnership with the Victorian
6. Centre in Northern
   Territory – Katherine                                                                                   And also to get to                    We have also introduced                     Government on the Enhancing Mental
                                                                                                                                                 specific targeted stakeholder               Health Support in Schools Initiative
7. Centre in New South Wales – Bega                                                                        know so many staff                    communications, started upgrades            continued throughout the year. This
8. Centre in South Australia – Whyalla                                                                     from headspace                        to our intranet, and will focus on          initiative provides enhanced mental
                                         “It’s great to see not only young                                                                      IT and technology solutions for             health services to young people
This is the ninth round of headspace                                                                       National.”
services to be opened since                people but community members                                   – Centre Manager and Clinical
                                                                                                                                                 online collaboration next year.
                                                                                                                                                 The 2020 headspace Forum will
                                                                                                                                                                                             in Victorian school communities
                                                                                                                                                                                             through a regional phone service and
headspace was established.
                                           of all ages welcoming headspace.                                  Leads Workshop attendee             provide further opportunities for           headspace centres. This regional
                                                                                                                                                                                             phone service is commissioned
                                                                                                                                                 engaging our centre network and
                                           We’ve already been able to                                                                            facilitating peer-to-peer collaboration.    by headspace National, while the
                                                                                                                                                                                             Victorian Primary Health Network
                                           support lots of young people.”                                                                                                                    Alliance commissions headspace
                                          – Cate Chaiyot, Centre Manager, Wonthaggi                                                                                                          centres to provide these services.
22                                           headspace Year in Review 2018 – 2019                                                                       headspace Year in Review 2018 – 2019                                             23

                                                                                    hAPI 2 development
                                                                                    and launch
                                                                                    hAPI is the software we use to
                                                                                    capture data about the young
                                                                                    people we support, and range of
                                                                                    the services we’re providing.
                                                                                    A year ago we announced that a
                                                                                    redeveloped hAPI was on its way.
                                                                                    Firstly we undertook extensive
                                                                                    consultation with centre managers,
                                                                                    clinical leads, lead agency
                                                                                    representatives and headspace
                                                                                    Youth National Reference Group
                                                                                    (hY NRG) members. We then moved
                                                                                    into ongoing consultation about a
                                                                                    revised Minimum Data Set (MDS): the
headspace Melton centre opening                                                     essential questions that inform the
                                                                                    backbone of headspace reporting.
Centre demand                            We acknowledge the urgent
                                         need to address the wait times             Significant iterative system                                       headspace Adelaide                      Highlights from the centre
Long wait times are a major
                                         and unmet need of young people             development delivered a flexible                                                                           from 2018 – 2019
barrier to help-seeking for young                                                                                                                      headspace Services Limited
                                         seeking to access mental health            and highly configurable platform
people and their families. With                                                                                                                        a wholly owned subsidiary of            ‹‹ Recruited and hosted two
                                         services in Australia. We are working      ready to meet future headspace
young people seeking help at an                                                                                                                        headspace National operated                Aboriginal and Torres Strait
                                         with the Government regarding              needs. To make sure all centres
unprecedented rate and with rising                                                                                                                     as Lead Agency for headspace               Islander community engagement
                                         additional funding support and we          were ready for the launch, 250
levels of complexity and acuity, we’re                                                                                                                 Adelaide for a final year, providing       trainees for 12 month placements
                                         are collaborating with centres to          champions were engaged across
aware that headspace centres are                                                                                                                       quality care to young people in         ‹‹ Expanded the Youth Ambassador
                                         identify and implement a range of          the centre network, and the training
experiencing major challenges in                                                                                                                       the state. From July 1, Sonder             program into in-house activities,
                                         strategies to ensure young people are      team rolled out numerous virtual and
meeting the demand for services                                                                                            headspace Adelaide centre   took over as Lead Agency,                  including client ‘Meet and Greets’
                                         supported while waiting for services.      face-to-face training workshops.
and that wait times are growing.                                                                                                                       continuing to provide quality care      ‹‹ Released Season Two of
                                         headspace Model                            hAPI 2 successfully launched                                       to young people in Adelaide.               headspace Sessions Podcast
We surveyed headspace centre
                                         Integrity Framework                        in July 2019.
managers in late 2018 to better                                                                                                                        It was a busy year as the                  (Adelaide), gaining 3,500 listens
understand the frontline view of         The headspace Model Integrity                                                                                 centre continued to deliver the         ‹‹ The headspace Early Psychosis
the level of demand and the key
factors that were perceived to
                                         Framework (hMIF) ensures that
                                         centres maintain the core aspects of
                                                                                    “From start to                                                    headspace Early Psychosis
                                                                                                                                                       (formerly headspace Youth
                                                                                                                                                                                                  achieved superior fidelity against
                                                                                                                                                                                                  the Orygen early psychosis model
affect wait times at centres.            the headspace model while allowing           finish, the hAPI                                                 Early Psychosis Program) in             ‹‹ Supported the launch of the
                                         flexibility to innovate and provide                                                                           addition to the four core streams          national men’s campaign –
We identified six key actions
that would make a difference
                                         service responses for local issues.          2 project’s                                                      of the headspace model.                    headcoach – locally, including
and help headspace centres               During 2018 – 2019, we continued             success was                                                      In 2018 – 2019 the primary care            our #piesforguys activity in
                                                                                                                                                                                                  Rundle Mall, and engaged
to meet the growing demand               to assess and work with                                                                                       program provided services to
for their service:                       headspace centres, supporting                a collaborative                                                  850 young people and delivered             200 people in various sports
                                                                                                                                                       over 3,433 occasions of service.           activities to gain a free pie
1. Increase clinical
                                         their certification for the model.
                                                                                      effort of valued                                                 Additionally, the Early Psychosis       ‹‹ Supported Osher Günsberg
   workforce capacity                    We reviewed the hMIF
2. Relocation to larger facilities or    implementation, identifying what             network                                                          Program also provided services to
                                                                                                                                                       451 young people, delivering over
                                                                                                                                                                                                  to share his personal stories
                                                                                                                                                                                                  of psychosis, mental health,
   expansions of existing facilities     worked and what could be improved,
                                         by seeking input from centres,
                                                                                      stakeholders                                                     37,143 direct and indirect services.       and wellbeing as part of his
3. Investment in headspace digital                                                                                                                                                                book launch in Adelaide
   and technology platforms              lead agencies, PHNs, hMIF peer               and headspace                                                                                            ‹‹ Arranged for local landmarks –
                                         assessors, and headspace National.
4. Augmenting the existing
   headspace platform to                 Using this feedback, we have been
                                                                                      National.”                                                                                                  Adelaide Oval, Adelaide Town
                                                                                                                                                                                                  Hall and Victoria Square – to be lit
   provide better care for young         developing the next version of hMIF         – Anna Hall, Executive Director,                                                                            green as part of headspace day
   people with more severe               which we aim to launch in 2020.                Digital and Technology Services
                                                                                                                                                                                               ‹‹ Won the National Live Music
   and complex conditions                                                                                                                                                                         Award for All Ages Achievement
5. Longer term contracts for PHNs                                                                                                                                                                 SA, alongside consortium
6. Implement quality                                                                                                                                                                              partner Music SA, for the ‘Eat
   improvement initiatives.                                                                                                                                                                       Your Greens’ music festival.
24                                              headspace Year in Review 2018 – 2019                                        headspace Year in Review 2018 – 2019   25

During 2018 – 2019 eheadspace provided
support to over 32,000 people. To expand
the opportunities for young people and
families to engage with great resources,
we started implementation of some
major changes to our online stepped
care approach.

No wrong door                             Personal ‘spaces’ gives people their         In addition, eheadspace provided
                                          own private ‘space’ on our website,          32 Group Chat online sessions,
The range of resources available
                                          which they can fill with resources that      which are regular hourly sessions
across the website complements the
                                          they identify as helpful. It’s available     specifically for young people,
support our clinical team provides
                                          24/7 so users can access information         and friends and family, to speak
every day. Requests for support
                                          whenever they need and tailor it to          anonymously with our mental
from eheadspace continues to
                                          reflect their own mood and style.            health professionals about topical
grow and frequently occurs in a
                                                                                       items and learn from others too.
background of high acuity, risk and       Try out personal spaces at
                                                                                       We have some exciting plans to
complexity. Regardless, our team
                                                                                       expand our online community
is committed to providing the best        spaces/personal/setup
                                                                                       activities in the near future.
quality support possible with a ‘no
wrong door’ approach for everyone.
A single website
The most significant development
was to integrate eheadspace into
the one headspace website. This
means people can simply come to to find information,
resources and access to dedicated
support, such as eheadspace and
headspace Work and Study.
Interactive content –
Decks and Spaces
We have also increased the range
of options to engage with. ‘Decks’
provides interactive self-guided
content for young people to actively
reflect on their needs, engage in
skill building and set meaningful
goals. Much of the content is based
on Orygen’s Brief Interventions In
Youth Mental Health Toolkit, which        Decks in action
is clinically valid, solutions-focused,
and concludes with recommended
resources for further reading.
26                                            headspace Year in Review 2018 – 2019                                                                                     headspace Year in Review 2018 – 2019                          27

headspace                                                                                                              headspace work
telehealth                                                                                                             and study
headspace Telehealth provides young people                                                                             The past year has continued to highlight
in regional and rural areas with access                                                                                the unique and important work we
to highly-skilled psychiatrists via video                                                                              do in supporting young people with
consultations. Since 2015, the telepsychiatry                                                                          their work and study needs.
service has given access to highly-skilled
psychiatrists for bulk-billed assessment,
diagnostic and management advice.

Upskilling staff                          communities by overcoming barriers                                           Linking work, study                        headspace Work and Study is ideally         Recognising the
                                          that may be preventing people from         Making mental                     and youth mental health                    suited to young people that are             importance of education
headspace Telehealth also builds the
                                          accessing a psychiatrist, due to           health care history               More than one in four young people         either socially or regionally isolated      and employment support
expertise of local health services by
                                          cost or lack of service available.                                           between the ages of 17 – 25 visiting       or don’t have access to a headspace         through headspace, the
providing access to a psychiatrist                                                   This year, we conducted our
                                                                                                                       headspace centres are disengaged           centre vocational program.
for tailored support – including case     An exciting initiative is the              first ever three-way “face-                                                                                              government injected
review, thematic review (e.g. treatment   introduction of webinars on specific       to-face” video consultation,      from both employment and education.        headspace Career Mentoring                  $19.4 million into our
of anxiety disorders), clinical review    subjects where up to five sites can        connecting a patient living                                                                                              vocational programs.
                                                                                                                       In 2018 that was more than 9,000           The newest vocational offering, the
or supervision and webinars.              participate with a psychiatrist on         in remote South Australia,        young people. Our clinical services        headspace Career Mentoring service,         This is the biggest
                                          a specific topics, such as anxiety         a psychiatrist in New South       in headspace centres and eheadspace
During 2018/2019, headspace                                                                                                                                       which matches young people aged             investment ever received
                                          and depression, medications                Wales, and a Royal Flying         offer a safe and unique entry point that
Telehealth partnered with                                                                                                                                         17 – 25 with an industry mentor             for vocational programs
                                          used in psychiatry to assist               Doctor Service mental health      provides an opportunity to engage
Country South Australia PHN and                                                                                                                                   from our corporate partners, has
                                          young people, or the treatment             nurse located in Port Augusta.                                                                                           and is a reflection
Northern Territory PHN to provide                                                                                      young people in employment and             celebrated reaching the end of its
40 sessions to help people in
                                          for alcohol and other drugs. This                                            educational support.
                                                                                                                                                                                                              of the great work of
                                                                                     The patient was experiencing                                                 pilot. The service will continue, with
                                          helps to upskill staff by discussing                                                                                                                                headspace to create
their local community access a                                                       debilitating back pain and                                                   60 per cent of young people in the
                                          themes or issues that they’re                                                Individual Placement and Support                                                       an integrated clinical
psychiatrist and upskill their staff.                                                depression, requiring a                                                      pilot evaluation gaining a job outcome
                                          regularly seeing in young people.                                            Individual Placement and Support                                                       and vocational model.
                                                                                     psychiatric assessment in                                                    during their time in the service. We
Individuals or small groups can
                                                                                     support of their complex          (IPS) integrates employment and            look forward to further integrating the
access this service on a short-term
                                                                                     mental and physical health        vocational services with clinical          knowledge and work of our mentoring
or ongoing basis and the session
                                                                                     needs. However, living            mental health. 14 headspace                partners to help headspace young
is led by the psychiatrist, based on
                                                                                     remotely in South Australia,      centres have participated in an            people with their work goals.
the nature of their request and the
                                                                                     the closest public face-          initial trial of the model in centres,
psychiatrist’s scope of expertise.
                                                                                     to-face psychiatry was            with the Department of Social
It supports PHNs, headspace                                                          an 18-hour round trip,            Services investing $17 million for
centres and participating agencies                                                   requiring an overnight stay       a two-year extension that will also
local needs’ by reducing mental                                                      and costing a great deal.         see the program rolled out to a
health gaps in regional or rural                                                                                       further 10 headspace centres.
                                                                                     But with the three-way
                                                                                     consultation, the patient         headspace Work and Study
                                                                                     was able to receive a timely      The headspace Work and Study
“This partnership has helped us                                                     psychiatric assessment within     service (formerly Digital Work and
                                                                                     weeks of initial referral at no   Study Service), which provides
  expand our reach of delivering                                                     cost, while still being able to   employment and study support for
                                                                                     continue their mental health
  psychiatry consults to rural                                                       care in the community.
                                                                                                                       young people aged 15 – 25 through
                                                                                                                       a digital platform including phone,
  and remote communities.”                                                                                             webchat and video conferencing, has
                                                                                                                       also received $2.4 million to continue
 – Tania Manser from Country SA PHN                                                                                   the service until mid-2021. In operation
                                                                                                                       for three years, we recently celebrated
                                                                                                                       supporting our 1000th young person.
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