Amadeus Advance Fares and Ticketing Training Guide
←
→
Page content transcription
If your browser does not render page correctly, please read the page content below
1 11A Amadeus Advance Fares and Ticketing Training Guide
2
Document Control
Security level
Company Automated Systems Co.
Department Training Services
Author Shadab Kazi
Reviewed by Kamran Khan 30 SEP 12
Version Date Change Comment By
01 SEP 2012
21A Amadeus Advance Fares and Ticketing Training Guide3
TABLE OF CONTENTS
PNR HISTORY .............................................................................................................................................................. 5
COPY PNR ...................................................................................................................................................................... 5
MINIMUM CONNECT TIME (MCT) ...................................................................................................................... 5
AMADEUS PNR VIEW ............................................................................................................................................... 6
PNR LIST ENTRIES (LPO) ....................................................................................................................................... 7
LIST PNRS TO QUEUES ............................................................................................................................................ 8
CODESHARE AGREEMENT ..................................................................................................................................... 9
GG PAGES .................................................................................................................................................................... 10
FARES ........................................................................................................................................................................... 11
FARE NOTES .............................................................................................................................................................. 11
MASTER PRICER EXPERT (FXD) ........................................................................................................................ 12
TICKETS TO BE ISSUED WITH TOUR CODE AND BSP CODE .................................................................. 13
GROUP BOOKING ..................................................................................................................................................... 15
CREATING MANUAL TST ...................................................................................................................................... 15
UPDATING TST ......................................................................................................................................................... 16
STEPS TO ISSUE TICKET ....................................................................................................................................... 16
FORM OF PAYMENT OPTIONS: .......................................................................................................................... 17
TICKET ISSUE OPTIONS: ....................................................................................................................................... 17
ITINERARY / E TICKET – DISPLAY AND PRINT .......................................................................................... 17
SALES REPORT.......................................................................................................................................................... 18
AMADEUS QUEUS .................................................................................................................................................... 19
31A Amadeus Advance Fares and Ticketing Training Guide4 INTRODUCTION The Amadeus central system is a global distribution system (GDS) that allows users to provide complete travel arrangements for multiple travel-related companies, including airlines, trains, hotels, car rentals, cruises and ferries AUDIENCE This course guide is intended for Travel professionals attending the Amadeus Basic Reservation and Ticketing training course. COURSE OBJECTIVES The objective of the Amadeus Basic Reservation and Ticketing course is to provide a high standard of knowledge and experience in order for the participants to receive the Amadeus Certification. COURSE GUIDE OBJECTIVES The aim of this document is to reinforce the lessons you learn in the Amadeus Basic Reservation and Ticketing course. This guide provides help in understanding the material presented in the course 41A Amadeus Advance Fares and Ticketing Training Guide
5
PNR HISTORY
HELP PAGE: HE HISTORY
Every pnr that is created in the distribution system has associated historical information. the
historical information is a record of the creation of the pnr and of any additions,modifications,
cancellations, and deletions that are subsequently made to it. the system updates pnr history
at each end of transaction entry.
RH/ALL Display entire history of current PNR
RHI Display only air history of current PNR
RHQ Display only Queue history
RHS4 Display illustrated history for segment no 4 in PNR
COPY PNR
HELP PAGE: HE COPY
How to Copy a PNR
You have several options available when you need to copy a PNR. Once the PNR is copied, you
save it as a new PNR to obtain a new record locator.
For more information on copying PNRs, see HE COPY.
RRN To copy all of the PNR's itinerary and passenger information
RRA To copy a PNR and to create an associated cross-reference (AXR) record
between the original PNR and the newly created PNR
RRI To copy only the itinerary information from the PNR,
RRP To copy only the PNR's passenger information (NAME, PHONE FIELD)
MINIMUM CONNECT TIME (MCT)
HELP PAGE: HE MCT
The minimum connect time is the minimum time passenger must allow to make connection
between flights at and airport of city. MCT information is valid for a specific date only. You
can include a date in all the DM entries, except when using a short cut entry from a PNR or
AVIALABILITY /SCHEDULE display.
DM AMS / 12JAN12 - TO SEE MCT FOR SPECIFIC AIRPORT AND DATE
DM LON / 12 JAN12 - TO SEE MCT BETWEEN TERMINALS AND AIRPORTS AT MULTI-
AIRPORT CITY
DM LGW-LHR/12JAN12- TO SEE MCT BETWEEN SPECIFIC AIRPORTS WITH SAME CITY
DM 2 / 3- TO SEE MCT BETWEEN TWO FLIGHT SEGMENTS IN A PNR
51A Amadeus Advance Fares and Ticketing Training Guide6
AMADEUS PNR VIEW
HELP PAGE: HE DIR
What is PNR VIEW?
PNR view functionality allows you to see your PNR directly in the Airline system using the
airline locator (pnr). You can also see the airline pnr history. This function is very useful when
airline has given the confirmation and the Amadeus pnr is not updated. Using this
functionality you can see the pnr in airline system and ask Amadeus helpdesk to update
accordingly.
Airlines supporting PNR VIEW display:
AA, AI, AZ,BI, BR, CI, CO, IT, MH, MI, SQ, US, JM, 5K, MM, ZE, PS, TN, PZ, VS, W5, P2, AP, AQ, R7,
HA, HP,CX, 9W
ENTRY for retrieving the pnr:
19WRT5LC123
1 transaction code
AA airline code (American airlines)
5LC123 airline vendor locator
Scrolling entries 1AAMD or 1AAMU
History 1AARH
You can also see other functions supported through Direct Access depending on
the agreement between airline and Amadeus like Fare display, seat maps, flight
information, and availability.
To see what other functions are available, please do entry:
HE DIR AA (airline code)
61A Amadeus Advance Fares and Ticketing Training Guide7
PNR LIST ENTRIES (LPO)
HELP PAGE: HE LPO
LPO search by office allows you to create a list of passenger names and record locators,
which you can display on your terminal, send to a printer, or place on a queue. You can search
for passengers by specifying criteria such as ticketing information or boarding points, airline
etc. You can display, print or queue the results as many times as you wish, or retrieve a pnr by
referencing it from a list. Each office is allowed to have a maximum of 10 LPO searches in the
table.
Following are the entries to be used for searching the PNRs:
LPO/ALL To search through all pnrs for which your office is responsible
You can further narrow your search using search codes and criteria. For example enter:
LPO/A (AF, BA) B (CPH)
LPO transaction code for search by office
/A slash, first search code (mandatory)
(AF, BA) open bracket, search criteria separated by commas
Close bracket (conditional depending on search code)
B second search code (optional)
(CPH) second search criteria (conditional by search code)
LPO/D(15DEC) list of PNRs for specific date
LPO/D(01DEC-31DEC) list of PNRs for date range
LPO/D(01DEC-31DEC)S(1234AB) list of PNRs for date range & specific sign
LPO/D(15DEC)B(KWI) list of PNRs for specific date & boarding
Point
After the above entries below will be the system response:
ACCEPTED – CHECK REQUEST STATUS WITH LPS/PS
Follow up entries to see the PNRs
LPS/PS display the passenger list status table
-We can use further entries once the requested list is showing as PROCESSED
LPS/D1 display the search results
LPS1 or LPS2 retrieve a pnr from the passenger list
71A Amadeus Advance Fares and Ticketing Training Guide8
If the passenger request list is full, you will get following message:
PASSENGER LIST STATUS TABLE FULL - PLEASE DELETE IT
To delete/ cancel entire list table - LPX/ALL
To delete/cancel only specific lines - LPX/1
- LPX/1,4-5
-
LIST PNRS TO QUEUES
When you request an LPO search with above entries, you can queue the result to a specific
queue which can be at your own office ID or the office ID being searched.
Following is entry to list pnrs with required criteria and queue the pnrs directly to a specific
queue number:
LPO/A (KU) D (15OCT) –Q85
LPO transaction code for search by office
/A slash, first search code (mandatory)
(KU) open bracket, Search criteria –KUWAIT AIRWAYS only, close bracket
D second criteria search code
(15OCT) open bracket, specific date, close bracket
- hyphen
Q85 queue PNRs to queue no 85
The PNRS will be automatically queued to specified queue no.
NOTE: THE QUEUE MUST BE EMPTY AT THE TIME THE ENTRY IS MADE.
81A Amadeus Advance Fares and Ticketing Training Guide9
CODESHARE AGREEMENT
1. Commercial Duplicate
5 BA:QF3415 J9 C9 D9 I9 Y9 B9 H9 /LHR 5 CDG 2A
OPERATING CARRIER Here QF is the COMMERCIAL DUPLICATE of BA
5 – is the line number in availability display
• Carrier on left side of ( : ) sign ….Here BA (British Airways) will be the operating
carrier on this route (LHR to CDG) for this flight
• Carrier on right side of ( : ) sign….here QF (Qantas) will be the COMMERCIAL
DUPLICATE of BA
• Both the Airlines (BA & QF) can ISSUE and SALE tickets
• Both the Airlines (BA & QF) are the marketing carriers so they can market their share
of quota under their designated names flags.
2. Franchise Agreement
7 WX * AF 5019 J4 W9 S9 A9 Y9 B9 M9 /LCY ORY
OPERATING CARRIER MARKETING CARRIER
Line number
• Carrier on left side of ( * ) sign …here WX ( Citijet) will be purely operating carrier on
this route (LHR to CDG)
• This carrier (WX) cannot ISSUE and SALE tickets
• This carrier (WX) will not do marketing for selling tickets on its name.
==================================================================
• Carrier on right side of ( * ) sign….here AF (Air France) will be the ONLY Marketing
carrier on the route ( LHR to CDG) for this flight
• Only carrier AF will ISSUE and SALE tickets on its name Flag
It’s a franchise or subsidiary agreement where carrier WX will lease its aircraft to AF and will
not have any say in its commercial benefits.
91A Amadeus Advance Fares and Ticketing Training Guide10
GG PAGES
HELP PAGE: HE GG
GGAIRLH DISPLAY GG AIR PAGES FOR THE AIRLINE – LH (LUFTHANSA)
TGAD-BA DISPLAY LIST OF CARRIERS HAVING E TICKETING AGREEMENT WITH
BRITISH AIRWYAS (BA)
TGAD-BA/EK DISPLAY E TICKETING AGREEMENT BETWEEN BA AND EK
HE ETT BA DISPLAY E TICKETING FUNCTIONS FOR CARRIER BA
GGPCAKU DISPLAY FUNCTIONS AVAILABLE ON AMADEUS FOR KU
TGETD-KW DISPLAY LIST OF CARRIERS WHICH PERMIT E TICKETING IN KUWAIT
TGBD-KW DISPLAY LIST OF CARRIERS UNDER KUWAIT BSP
TGGSD-KW DISPLAY GSA TABLE FOR KUWAIT MARKET
PV DISPLAY OFFICE PROFILE FOR YOUR AGENCY
PV/C DISPLAY PLATING CARRIERS FOR YOUR AGENCY
PV/KWIKT2298 DISPLAY OFFICE PROFILE FOR OTHER AGENY WITH OFFICE ID
101A Amadeus Advance Fares and Ticketing Training Guide11
FARES
FARE QUOTE DISPLAY (FQD ENTRIES)
FOR HELP: HE FQD
FQDKWILON Display Fare for a Specific Sector - OW & RT
FQDKWIMNL/AQR/D15DEC Display Fare for a Specific Sector, Date - OW & RT
FQDKWIMNL/AQR/D15DEC/IO Display fare for specific Sector Airline and Date –
OW
FQDKWIMNL/AQR/D15DEC/IR Display fare for specific Sector Airline and Date –
RT
FQDKWIMNL/AQR/D15DEC/IH Display Fare in half round trip fares in NUC
FQDKWILON/ABA/R,-CNN Display CHILD Discounted –FQD
FQDKWIMNL/AQR/D15DEC/R,AT Display fares including Taxes
FQDKWILON/ABA/IR/R,U Display Fares -only Private Fares
FQDKWILON/AKU/IR/DR,UP Display Fares – private and public
FQDKWILON/ABA/IR/R,U012345 Display Fares with specific corporate deal number
FQDKWIBBOM/AKU/R,-YG,FS-KWD Display Government fares only
FQDKWILON/ABA/R,-YTH Display YOUTH fares only
FQDKWIBOM/A9W/RDEP,*PTC Display Deportee fares (if the Airline has filed fares
under this category)
FQDKWIBOM/A9W/R,YG,FS-KWD Display Government fares only (if the Airline has
filed fares under this category)
FARE NOTES
Fare rules contain the conditions and regulations applicable to a specific fare. You can display
fares notes with follow up entries to – FARE DISPLAY (FQD) and FARE QUOTE (Example:
FXP, FXX, FXA, FXB, FXL, etc.)
Following are the follow up entries which can be used to view fare notes:
FOR HELP: HE FQN
FQN5 Display the fare notes from FARE QUOTE DISPLAY line no 5
FQN5* Display list of fare notes index from FARE QUOTEQDISPLAY line no 5
FQN5*PE Display penalties paragraph from FARE QUOTE DISPLAY line no 5
FQN*AP, PE, CD Display list of paragraphs from FARE QUOTE DISPLAY line no 5
FQDR Display fare in opposite direction
FRC5/USD Display fare in another currency (USD)
FQK5 Display TAX breakdown from FARE QUOTE DISPLAY line no 5
FQR5 Display the routing for the FARE QUOTE DISPLAY line no 5
FQS5 Display booking code information from FQD line no 5
FQS5/ACA Display booking code information for specific Airline from FQD line
no 5
FQNTAX/KUWAIT Display TAX information for specific county
FQNTAX/UB Display TAX information for specific tax type
111A Amadeus Advance Fares and Ticketing Training Guide12
MASTER PRICER EXPERT (FXD)
FOR HELP: HE FXD
Amadeus Master Pricer Expert allows you to search for recommendations for available flights
and fares for a travel itinerary, without pnr. You can request up to six segments, including up
to two surface segments and you can enter options to describe the itinerary. The maximum
numbers of recommendations returned is up to twenty (20).
When you have chosen a recommendation you can book it using entry – FXZ or FXU
FXD entries:
FXDKWI/D15DECDXB Search recommendations for one-way
journey (KWI to DXB) with specific date (15
DEC)
FXDKWI/D15DECDXB/D15JANKWI Search recommendations for Return
journey
FXDKWI/D15DECDXB//AKU Search specifying a carrier
FXDKWI/D15DECDXB/D15JANKWI//KC Search recommendations only in business
Clas Cabin
FXDKWI/D15DECDXB/D15JANKWI//KF Search recommendations only in First class
Cabin
FXDKWI/D15DECLON—PAR/D15JANKWI Search recommendations with surface
sector
FXD2KWI/D15DECDXB Search recommendations for two
passengers
FXD2KWI/D02MARBOM//PAX/1/RCHD Search for 1 Adult and 1 Child
FXDKWI/D02MARBOM//PAX/1/INF/1 Search for 1 Adult and 1 Infant
FXD2KWI/D02MARBOM//PAX/1/RCHD/INF/1 Search for 1 Adult 1 Child and 1 Infant
FOLLOW UP ENTRIES:
FXS2 To Display recommendations in a Group 2 (if more than one
recommendations offered in Group 2)
FXZ2 To book the recommendation no 2 (book without creating TST)
FXU2 To book the recommendation no 2 (book and create TST)
MPFXD To return to original display of recommendations in groups
121A Amadeus Advance Fares and Ticketing Training Guide13
TICKETS TO BE ISSUED WITH TOUR CODE AND BSP CODE
1. TOUR CODE ONLY- ( 1 ADULT PASSENGER ONLY)
1) FXP - FARE QUOTE
2) FM0 - COMMINSION (IF REQUIRED)
3) FT*ABC123 - TOUR CODE ENTRY (Given by the Airline)
4) FPCASH - FORM OF PAYMENT
5) RFZ;ER - RECEIVE AND ER
6) TTP - ISSUE TICKET
2. BSP CODE ONLY - (1 ADULT PASSENGER ONLY)
1) FXP - FARE QUOTE
2) FM0 - COMMINSION (IF REQUIRED)
3) FTNRZOO250 - ENTER BSP CODE
4) FPNR + CASH /KWD100.000 - ENTER FOP (KD 100 – Total TST amount,
Published fare including Taxes)
5) RFZ;ER - RECEIVE AND ER
6) TTP - ISSUE TICKET
• PNR WITH 1 ADULT WITH BSP CODE AND 1 INFANT WITHOUT BSP CODE
1) FXP - FARE QUOTE
2) FM0 - COMMISION (IF REQUIRED)
3) FT PAX NR Z00150 - BSP CODE ONLY FOR ADULT
3) FP PAX NR + CASH /KWD100.000 - FOP FOR ADULT (TOTAL TST AMOUNT)
4) FP INF CASH - FOP FOR INFANT
(NO BSP CODE FOR INFANT)
5) RFZ;ER - RECEIVE AND ER
6) TTP/PAX AND - ISSUE TICKETS
TTP/INF
• PNR HAVING 2 ADULT WITH BSP CODE AND 1 INFANT WITHOUT CODE
1) FXP - FARE QUOTE
2) FM0 - COMMISION (IF REQUIRED)
3) FT PAX NR Z00150 - BSP CODE ONLY FOR ADULT
4) FP PAX NR + CASH /KWD100.000 - FOP FOR ADULT (TOTAL TST AMOUNT)
5) FP INF CASH - FOP FOR INFANT
(NO BSP CODE FOR INFANT)
7) RFZ;ER - RECEIVE AND ER
8) TTP/PAX AND - ISSUE TICKETS
TTP/INF
131A Amadeus Advance Fares and Ticketing Training Guide14
• PNR HAVING 1 ADULT AND 1 CHILD WITH BSP CODE
1) FXP - FARE QUOTE
2) FM0 - COMMINSION (IF REQUIRED)
3) FTNRZOO250/P1 - ENTER BSP CODE FOR ADULT PAX
4) FTNRZOO150/P2 - ENTER BSP CODE FOR CHILD PAX
5) FPNR + CASH / KWD300/P1 - ENTER FOP FOR ADULT PAX (Total TST amount for
Adult passenger)
6) FPNR + CASH/ KWD100/P2 - ENTER FOP FOR CHILD PAX
(Total TST amount for Child passenger)
7) RFZ;ER - RECEIVE AND ER
8) TTP/P1 AND TTP/P2 - ISSUE TICKET
3. PNR WITH BSP CODE AND TOUR CODE ONLY (ONE ADULT )
1) FXP - FARE QUOTE
2) FM0 - COMMINSION (IF REQUIRED)
3) FTNRZ00QSS/KWI12345 - ENTRE BSP CODE / TOUR CODE
4) FPNR + CASH /KWD100.000 - ENTER FOP (KD 100 – Total TST amount,
Published fare including Taxes)
5) RFZ;ER - RECEIVE AND ER
6) TTP - ISSUE TICKET
(If the tour code is long, you can enter the same in endorsement with entry FE KWI123456
OR Can modify present endorsement with entry 5///TOUR CODE KWI123456, where 5 is (FE)
-endorsement line number)
• PNR HAVING 1 ADULT AND 1 CHILD WITH BSP CODE & TOUR CODE
1) FXP - FARE QUOTE
2) FM0 - COMMISSION (IF REQUIRED)
3) FTNRZOO250/KWI12345/P1 - ENTER BSP / TOUR CODE FOR ADULT
4) FTNRZOO150/KWI12345/P2 - ENTER BSP / TOUR CODE FOR CHILD
5) FPNR + CASH/KWD300 - ENTER FOP FOR ADULT PAX
6) FPNR + CASH/KWD100 - ENTER FOP FOR CHILDPAX
(Total TST amount for each passenger)
7) FT*123456 - TOUR CODE ENTRY(given by Airline)
8) TTP - ISSUE TICKET
(If the tour code is long, you can enter the same in endorsement with entry FE KWI123456
OR Can modify present endorsement with entry- 5///TOUR CODE KWI123456, where 5 is
(FE)- endorsement line number)
141A Amadeus Advance Fares and Ticketing Training Guide15
GROUP BOOKING
To handle bookings for large parties of up to 99 passengers, a special type of PNR, a Group
PNR – has to be used. Service segments cannot be used in Group pnrs. Amadeus transmits
tickets numbers only to those Airlines that have agreed to receive them. Kindly check directly
with the Airline if ticket number is transmitted. The GROUP pnr must contain the following
elements:
1) Group Name
2) Group Fare (SSR element)
3) Other Mandatory elements required to create a Amadeus PNR
However following steps can be followed to create Group PNR:
1) Group Name NG50KUHOLIDAYS
2) Itinerary SSKU301G15JANKWIBOMPK50/ABC123
(Air segment is created with passive segment (PK) as
confirmed booking is created in the Airline system)
3) Group Fare SRGRPFKU-G90 (G90- FARE BASIS GIVEN BY AIRLINE)
4) AP
5) TKOK
6) RFS;ER
7) Only after creating the Amadeus pnr you can add the names of the passengers
individually with the entry: NM1ALGHANIM/ALI MR OR
NM5ALGHANIM/A MR/B MR/ C MR/ D MR/ E MR
CREATING MANUAL TST
TASK FORMAT
CREATE A TST OR TSTS TTC
TST FOR EACH PASSENGER TTC/D
TST BY PASSENGER TTC/P1
TST BY SEGMENT TTC/S3-5
TSTS, ALL ADULTS & CHD TTC/PAX
TST FOR ALL INFANTS TTC/INF
INCLUDING OPEN RETURN TTC/OPEN
SPECIFIC TST TTI/T1/DNYCNYC
SPECIFIC TSTS TTI/T3-4/DNYCNYC
151A Amadeus Advance Fares and Ticketing Training Guide16
UPDATING TST
ORIGIN/DESTINATION TTK/DKWIKWI
STOPOVER TTK/L3-5
TRANSFER TTK/L2X
FARE BASIS TTK/BYM3M
TICKET DESIGNATOR TTK/BYM3M CD10
NOT VALID BEFORE/AFTER TTK/V5AUG15SEP
NOT VALID AFTER TTK/VXX20NOV
NOT VALID BEFORE TTK/V20NOV
BAGGAGE ALLOWANCE TTI/A30K
BAGGAGE ALLOWANCE TTI/A2PC
BASE FARE FIELD TTK/FKWD600.000
NO BASE FARE TTK/UNOFARE
EQUIVALENT CURRENCY TTK/FUSD700.00/EKWD600.000
TAX FIELD TTK/FKWD2.000KW/XKWD0.400GZ
NO TAX TTK/FSEK6000/XEXEMPTSE
NET FARE FIELD TTK/NF-550
BASE FARE FIELD FOR REISSUE TTK/RKWD99.000
FARE CALCULATION LINE TTK/CKWI BA LON75.00NUC75.00END
ROE0.12345
PFC TAX TTI/C +XF JFK4.5
ENDORSEMENT
ENDORSEMENT FE FARE IS NON REFUNDABLE
ENDORSEMENT ONLY FOR INFANT FE INF PLEASE CHECK DOB
ENDORSEMENT ONLY FOR ADULT ONLY FE PAX FARE IS NON REFUNDABLE
STEPS TO ISSUE TICKET
1. FXP FARE QUOTE (STORES TST)
2. FPCASH FORM OF PAYMENT AS –CASH
3. FM0 COMMISSION
4. FVKU (PLEASE CHECK IF REQUIRED) PLATING CARRIER
5. TTP ISSUE TICKET
161A Amadeus Advance Fares and Ticketing Training Guide17
FORM OF PAYMENT OPTIONS:
FOR HELP: HE FP
FPINV5 FORM OF PAYMENT AS INVOICE -NUMBER
FPINV FORM OF PAYMENT AS INVOICE -NAME
FPCCVI4444333322221111/1215 OR FORM OF PAYMENT AS CREDIT CARD
FPCCVI4444333322221111/1215/KWD100
VI - VISA
CA – MASTER CARD/EUROCARD
AX – AMERICAN EXPRESS
DC – DINERS CLUB
TICKET ISSUE OPTIONS:
FOR HELP: HE TTP
TTP BASIC COMMAND TO ISSUE TICKET
(TTP –will issue all passengers in the pnr -adults, child and infants)
TTP/P1 TO ISSUE TICKET FOR SPECIFIC PASSENGER IN A PNR
TTP/P1,3,4 TO ISSUE TICKET FOR SPECIFIC PASSENGERS IN A PNR
TTP/RT TO AUTOMATICALLY RETRIEVE A PNR AFTER THE TICKET IS ISSUED
TTP/PAX TO ISSUE ALL ADULTS AND CHILD IN A PNR
TTP/INF TO ISSUE ALL INFANTS IN A PNR
TTP/INF/P2 TO ISSUE INFANT ASSOCIATED WITH PASSENGER NO 2 IN A PNR
TTP/T1 TO ISSUE TICKET BY SPECIFIC TST NUMBER
TTP/S2,4 TO ISSUE TICKET BY SPECIFIC SEGMENT NUMBER
ITINERARY / E TICKET – DISPLAY AND PRINT
IED TO DISPLAY AN EXTENDED ITINERARY
IEP TO PRINT AN EXTENDED ITINERARY
IEP-EML-ALI@YAHOO.COM TO EMAIL EXTENDED ITINEARARY
ITR PRINT E TICKET –ITR
ITR-EML-ALI@YAHOO.COM/L8 TO EMAIL E TICKET –ITR (where 8 is FA line number in PNR)
171A Amadeus Advance Fares and Ticketing Training Guide18
SALES REPORT
HELP PAGE: HE TJQ
Daily Query Sales report for current Date TJQ/SOF
(The Query report contains list of documents
issued, cancelled, refunded for a single date or
date range)
Daily Query report for specific date TJQ/SOF/D-02JUL
Query report for specific date range TJQ/SOF/D-02JUL05JUL
Query report for own sign TJQ
Query report for specific sign TJQ/SAS-1234AB (Only sign with duty code
SU can display this report)
Query report for specific date range TJQ/SOF/D-02JUL05JUL/QTC- TKTT
Query Report unused voided e-tickets TJQ/SOF/D-02JUL05JUL/QTC-CANX
Query Report for specific airline TJQ/SOF/D-02JUL05JUL/QVP-BA
Query Report for only Refund transaction TJQ/SOF/QTX-REFD
Display Daily report (Daily report is TJD/SOF
summary of all documents issued for a single (FOR MORE ENTRIES HE TJD)
day within the current sales period CASH,
CREDIT, REFUND, AND ADJUSTMENT
TOTALS
Display Daily report for specific Date TJD/SOF/D-01JAN
Display Daily report for own sign TJD
Display Daily report for specific sign TJD/SAS-1234AA
Net Remit report (Net remit report provides TJN/SOF
a list of all documents issued using an (FOR MORE ENTRIES HE TJN)
incentive ticketing method such as NEGO, IT/
BT, and NET REMIT. )
Net Remit report for specific Date TJN/SOF/D-01JAN
Net Remit report for own sign (today’s date) TJN
Net Remit Report for specific sign TJN/SAS-1234AA
Net Remit Report for Date range TJN/SOF/D-01JAN15JAN
Net Remit Report for specific date and carrier TJN/SOF/D-02JUL05JUL/QVP-BA
181A Amadeus Advance Fares and Ticketing Training Guide19
AMADEUS QUEUS
The Amadeus Queue system is an electronic diary that helps you to manage your travel office’s
messages and reservations. Amadeus Queues help us to:
• Simplify your work environment
• Organize your workload
• Send PNRS and messages to queues in your office and to branch office queues
• Work on PNRS and messages that require further action
PNRS may require further action for the following reasons:
- Segments, services, options, or seats from a waitlist have not yet been confirmed.
- The office responsible for the PNR has changed.
- There has been a change in the flight segment.
- There has been a change in the ticketing arrangement.
- The ticketing time limit has expired.
- There has been a change in the group PNR.
Each airline and travel agent is provided with a queue bank for automatic placement of PNRS
and messages.
What Is a Queue?
A queue is a holding area for PNRs or messages that will require further action at a later date
or time. It is identified by a number from 1 to 99. Each queue can be divided into categories,
which are numbered from 0 to 254. Some queues may also be further divided into four date
ranges.
Some queue numbers are predetermined by Amadeus because of industry standards. PNRs
and messages are automatically placed in these predetermined queues by airlines, hotel
companies, car companies, other providers and Amadeus.
The Queue system sorts reservations and messages into three divisions:
Queue Numbers
Queue Numbers are assigned automatically by the system. They correspond to the type of
action required in the PNR.
Categories
Queue Categories are a sub-division that divide PNRS in the same queue corresponding to the
exact action required in the PNR. Its displayed as ( C ) and are numbered from 0 to 254.
Date Ranges
Date ranges divide PNRS in the same queue in the same category according to the urgency of
the action required.
DATE RANGE CODE DESCRIPTION
D1 Date Range 1 – Today plus two (2) days in future
D2 Date Range 2 – Three (3) to five (5 ) days from current date
D3 Date Range 3 – Six (6) to Eight (8) days from current date
D4 Date Range 4 – Nine (9) days and beyond from current date
191A Amadeus Advance Fares and Ticketing Training Guide20
QUEUE BANK -
Every office has its own queue bank. Travel agencies are automatically provided with 16
predefined queues and airline offices with 19 queues.
You can create additional queues where you can manually place PNRs and messages that
require follow-up. And you can select one category to be associated to your Amadeus sign, so
that any PNRs or Messages you create will be placed in the appropriate queue in your
assigned category.
CERTAIN ACTIONS SUCH AS CONFIRMATION/DENIAL OF A SEGMENT OR ACTIONS ON
GROUP PNRS TRIGGER AUTOMATIC QUEUING OR MESSAGING. PNRS CAN ALSO BE PLACED
ON QUEUES MANUALLY.
EACH AIRLINE AND TRAVEL AGENT IS PROVIDED WITH A QUEUE BANK FOR AUTOMATIC
PLACEMENT OF PNRS AND MESSAGES. THE QUEUES THAT ARE AVAILABLE ARE SHOWN
HERE :
QUEUE DESCRIPTION
0 - GENERAL Miscellaneous queue. When a specific queue is not specified
PNRs automatically placed on the general queue.
1 - CONFO Confirmation on segments and/or services.
Advice codes KK UU UN NO UC US
Status codes HK HL DL HN
2 - KL Confirmation from Waitlist.
Advice codes KL Status codes HK
3 - OPTION Option elements entered in the PNR.
4 - RPCHNG PNRs whose office responsibility has been transferred to your office.
5 - RATES Not for Qatar Market
7 - SKEDCHG Schedule Change advised from an airline.
8 - TKTG Ticketing/Time Limit on date mentioned in the TK element.
9 – OA CTRL Queuing field on the PNR is that of the airline.
12 - XTL Expired Time Limit i.e. from previous day/days on which no timely
action has been taken. PNR will not get cancelled if the time limit has
expired.
23 - RQR If segment still shows HN status code after 24Hrs.
25 – MLIST Pre-flight
26 – MLIST Pre-flight
94 – MSG-CP Follow up messages stored in Customer Profiles
96 – MSG-PDR Past Dated Records
97 - MESSAGE Messages
201A Amadeus Advance Fares and Ticketing Training Guide21
QUEUE DISPLAY OPTIONS
QTQ Queue Total: All Queues (Without Categories/DateRanges)
QT Queue Total: Queues with categories, date ranges
QT/KWIKT2298 Queue Total: Another office
QC0CA Queue Count 0, categories active
QC1CE Queue Count 1, Categories every thing
QC1C3 Queue count 1, Category 3
QCA Own sign associated queues/categories with messages (if Active)
QCC Own sign associated without messages
WORKING ON QUEUES
QS TO START processing queues in the queue bank
QS97 Queue start 97 (Default will be C0 and D 1)
QS0C1D2 Queue Start 0, Category 1, Date Range 2
QU Redisplays message if screen is cleared
RT Redisplays PNR if screen is cleared
QV Display a list of PNRS on specific Queue
QN Deletes the PNR / MSG and displays the next one
QI Ignores the PNR / MSG and exits the queue
QD Delays the PNR / MSG to the delay queue and displays the next
QF Ends transaction on the PNR and exits the queue
ET Ends transaction on the PNR and displays the next PNR
QE99 Places a PNR/ MSG on queue
QE99C1 Places a PNR/ MSG on queue with category
QE/KWIKT2298/99C1 Places a PNR/MSG on queue with category to another office ID
(here office ID is KWIKT2298
QI Move to next pnr in the queue
SENDING QUEUE MESSAGE
Sending the message through queue to Amadeus user:
> QE/KWIKT2298/97 (Use Tab key to move to next line)
This is test message from Amadeus Training Team
Have a nice day………………. (Free flow text)
Regards// (Enter)
211A Amadeus Advance Fares and Ticketing Training GuideYou can also read
