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ADDRESS:
Southern Cross Care (Qld) Ltd
2078 Logan Road
Upper Mt Gravatt Q, 4122
1800 899 300
An initiative of the Knights of the Southern Cross sccqld.com.au
Annual Report
2018/19
1800 899 300
An initiative of the Knights of the Southern Cross sccqld.com.au
Contents
ABOUT SOUTHERN CROSS CARE QLD 3
MESSAGE FROM THE CHAIRMAN OF THE BOARD 4
MESSAGE FROM THE INTERIM CHIEF EXECUTIVE OFFICER 6
OUR VISION, MISSION & VALUES 8
OUR MISSION 10
OUR HISTORY 12
OUR MILESTONES 14
OUR PEOPLE 20
OUR COMMUNITY 24
OUR DEVELOPMENTS 30
OUR GOVERNANCE SYSTEMS 36
OUR BOARD 40
OUR EXECUTIVE LEADERSHIP TEAM 41
OUR PERFORMANCE 42
SOUTHERN CROSS CARE QLD LOCATIONS 50
SERVICE LISTING ACROSS SOUTH EAST QUEENSLAND 51
Acknowledgements
We acknowledge the traditional peoples of the land on which our facilities stand.
We recognise that they have occupied and cared for this country over countless
generations and we celebrate their continuing contribution to this life in the
regions in which we provide services.
© Southern Cross Care Qld 2019 This report is printed on Splendorgal
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Published November 2019
An initiative of the Knights of the Southern Cross
ABOUT SOUTHERN CROSS CARE QLD
About over
1000
Southern Cross employees
Care Qld serving
over
Southern Cross Care Qld is a not-for-profit organisation
established by the Knights of the Southern Cross, a Catholic
1400
service organisation. Over 40 years ago, the Knights saw a people
need in the community to provide compassionate care and
inclusive service to the most vulnerable in our community, the
ageing population. After years of hard work and perseverance,
the doors to our first aged care facility, Archbishop Duhig Court,
were opened at Holland Park in February 1979.
5
Since then, Southern Cross Care Qld has grown to employ over retirement
1,000 staff who provide services for more than 1,400 people. villages
Our network includes eleven aged care facilities, five retirement
villages, and home care services across Queensland.
11
residential
aged care
4
community care
service hubs
SOUTHERN CROSS CARE QLD ANNUAL REPORT 2018/19 3
MESSAGE FROM THE CHAIRMAN OF THE BOARD
Message from
our Chairman
Chairman Don Neander OAM
As Chairman of Southern Cross health, rostering, ICT systems, When Nick concluded his time with
Care Qld I am proud to present the revenue and occupancy, all of us, Chief People Officer Damien
Annual Report for 2018-19. It has which have contributed to making Finger stepped in as Interim CEO.
been another year of milestones, Southern Cross Care Qld more Damien has performed this role with
challenges and significant change, sustainable for the future. unwavering diligence, integrity and
reflecting the dynamic nature of steadfast commitment to excellence
Another member of the Senior
the aged care and retirement living in service.
Leadership Team who made a
industries at present.
significant contribution to the In early October the Board
Since the last Annual Report organisation was Vicki Eckart as announced that Jason Eldering
we have had changes in our Chief of Integrated Service Delivery. had been appointed as the new
leadership of Southern Cross Care In July 2019, after two and a half CEO, to commence in November
Qld bringing with it the inherent years with Southern Cross Care 2019. Jason brings almost 20 years
risk of uncertainty and instability. Qldshe relocated interstate. experience in the aged, home care
However the Board is pleased to and retirement living industry. We
I wish to express my gratitude to
have overseen the consolidation are excited by Jason’s appointment
both Michael Bowers and Vicki
of the good work that has been and the energy and enthusiasm he
Eckart for their hard work and
taking place and from the Executive has for what lies ahead.
commitment to caring for our
Leadership Team, a renewed
residents and supporting our staff. The Southern Cross Care Board
commitment to the delivery of
also saw some changes with the
compassionate care and excellence When there is significant
two Board members stepping
in service. organisational change what is
down. I would like to publicly
needed is strong leadership which
I would like to acknowledge our acknowledge the contributions of
is both steady and supportive. We
previous CEO Michael Bowers who Robert Baldi, who finished on the
have been blessed to have two
resigned in May this year. As I noted Board in May 2019, and Caroline
Interim CEOs this year who have
in my correspondence to all staff Hudson, who stood down in
brought their own unique skills
and residents at the time, during September 2019. Both Robert and
and expertise to the CEO role.
his time as CEO, Michael led an Caroline have played significant
Nick Ryan stepped into the role
outstanding Senior Leadership Team roles in progressing the growth of
for two months from April to May
who embarked upon a significant Southern Cross Care and the Board
and brought his wisdom as an
program committed to achieving acknowledges their commitment
experienced senior executive and
efficiencies in many areas of the and generosity. We are using this
significant knowledge of the Aged
organisation. Michael’s key focus time of change as an opportunity
Care sector to our organisation.
areas were around organisational to pause and reflect on the skills
4 An initiative of the Knights of the Southern Cross
MESSAGE FROM THE CHAIRMAN OF THE BOARD
needed on the Board moving into In conclusion, I would like to thank
the future. my fellow Board Directors for their
hard work throughout the year and
This year also marks the 40th
acknowledge the devoted staff
Anniversary of the opening of
of Southern Cross Care Qld who
Southern Cross Care Qld’s first Aged
work tirelessly to provide services
Care facility. We have celebrated this
and care to those that place their
milestone throughout the year as
trust in us. We have a strong
you will see in this report.
Executive Leadership Team who
We have also seen increased have demonstrated their resilience
community, resident and staff and commitment to compassionate
expectations regarding the care throughout challenging times.
services and care that we provide Southern Cross Care Qld is well
throughout the organisation. It placed financially and has a strong
has been a year when we have and committed workforce to lead
responded to the Royal Commission us into the future. Thank you all
into Aged Care Quality and Safety for your commitment to our vision,
and the Queensland Government’s mission and values and for placing
Parliamentary Committee into Aged the needs of our residents and
Care, End-of-Life and Palliative clients at the centre of everything
Care and Voluntary Assisted Dying. that you do.
We have prepared ourselves
for the introduction of the new Yours sincerely
Aged Care Quality Standards and
have refocused on our corporate
governance systems and processes.
The ancient Greek philosopher
Don Neander OAM
Heraclitus of Ephesus said that
“the only thing that is constant Chairman of the Board
is change” and while that can
be disconcerting at times it
also presents us with incredible
opportunities for growth and
development.
SOUTHERN CROSS CARE QLD ANNUAL REPORT 2018/19 5
MESSAGE FROM THE INTERIM CHIEF EXECUTIVE OFFICER
Message from our Interim
Chief Executive Officer
Damien Finger
Undoubtedly, aged care is continued to build stronger deliver on the promise of further
undergoing the most radical foundations in governance and growth and benefits for new and
transformation in Australia’s systems, investing in our capability existing residents. ParqueVista
history. The Board and Executive to ensure that we are ready for was completed in October 2019
team have continued to prepare change in whatever form it takes. and Stretton Gardens is due for
for major change, and be ready to completion in December 2019.
Southern Cross Care Qld has
take advantage of opportunities Sales events were held in June
recorded strong financial results
that come about through operating with the developments recently
once again this year, which will
sustainably. opening display units in August and
support improvements in service
September 2019.
The dynamics across aged care delivery and give us the platform to
and retirement living are being continue to direct more investment In 2019, Southern Cross Care Qld
shaped by varying factors including into improving our systems and celebrated the 40th anniversary
our ageing population, changes processes and investing in our staff, of the Blessing and Opening of
in consumer needs, expectations our most important asset. This Southern Cross Care Qld’s first
and behaviours, the convergence result recognises our continued aged care facility at Holland
of traditionally segmented service focus on fiscal management Park. Commencing with a Mass
streams into more personal whilst being committed to deliver of Thanksgiving on Thursday 28
and responsive solutions, the highest possible standard of February 2019 at Duhig Village
the emergence of improved service to those we serve. We are Holland Park, there have been
technologies, industry consolidation becoming a stronger well governed numerous initiatives and events to
and new market entrants. organisation, readily capable of mark this historic milestone. A book
handling the changing needs of on the history of Southern Cross
With the Australian community,
our residents and clients. As we Care Qld is also being prepared
Southern Cross Care Qld has
take on new challenges, this years’ for publishing. The book details
followed the hearings of the Royal
improvements are the beginning of how Southern Cross Homes was
Commission into Aged Care Quality
greater prospects for our customers formed and has evolved into its
and Safety and has participated
and our staff. current form of Southern Cross Care
in the Queensland Government’s
Qld today, continuing to live the
Parliamentary Committee Inquiry Our five retirement living villages
mission and purpose of the Knights
into Aged Care, End-of-Life and navigated the changes to the
of the Southern Cross to provide
Palliative Care and Voluntary Retirement Villages Act 1999 to be
communities with quality holistic
Assisted Dying. These public ready for the new requirements
care and services.
examinations are continuing as at from 1 January 2019.
the time of this report. In this changing world, we will look
Our retirement living projects
nationally and internationally for
In this challenging environment, at Parque Vista and Stretton
examples of innovative approaches
Southern Cross Care Qld has Gardens have continued to
6 An initiative of the Knights of the Southern Cross
MESSAGE FROM THE INTERIM CHIEF EXECUTIVE OFFICER
to integrated supported living both Care Qld vision, mission and values. Our wonderful, professional,
in the home and as community compassionate and dedicated staff
As a not-for-profit organisation,
developments as we look to are to be commended for their hard
our mission and charitable status
further develop our portfolio. A work each and every day in the
remains at the centre of our
recent tour of facilities in Europe care of our residents and clients. As
strategic framework. Now in
by Board Director Francis Price has leaders, we are inspired by these
our 40th year of operations, our
informed our approach to planning efforts and are grateful for the
mission enables us to continue
and scoping our future property teams who put our residents and
the important work of supporting
developments. Through this tour clients first and foremost every
the aged and vulnerable in the
and relationships formed, we will single day.
communities in which we operate.
develop different approaches to
care and services in our facilities, On the back of the achievements
developing models that integrate of this financial year and the
and embed services and facilities challenges we have faced, on behalf
within communities, providing of the Executive Leadership Team,
meaningful intergenerational spaces I would like to extend our thanks
and programs, promote healthy to the Chairman, Mr Don Neander Damien Finger
ageing, and also offer retail and other OAM and all members of the Board Interim Chief Executive
lifestyle spaces and services. for their unwavering leadership and Officer
stewardship.
January 2019 saw the launch of
our staff development program I congratulate each member of
‘Develop our Stars Program – A gift the Executive Leadership Team
of learning from the Dennis Family’. for their steady focus on fiscal
Southern Cross Care Qld received a management, uplifting our internal
bequest from the Estate of Harold capability, and their demonstrated
Noel Dennis, following on from our agility to respond to the needs and
care for a number of Dennis family expectations of our residents and
members who at various stages, clients, as well as movements in
were residents of Duhig Village, the market and regulatory changes.
Holland Park. The Board considered It has been a privilege to lead this
that the bequest be used for the team which has demonstrated
purpose of developing the capability enthusiasm and energy in the
of staff involved in direct care to delivery of our mission to provide
invest in their skills and in doing care and services in accordance with
so, improve care outcomes and our mission and Catholic ethos.
alignment with the Southern Cross
SOUTHERN CROSS CARE QLD ANNUAL REPORT 2018/19 7
OUR VISION, MISSION & VALUES
OUR
VISION
OUR
MISSION
OUR
VALUES
8 An initiative of the Knights of the Southern Cross
OUR VISION, MISSION & VALUES
Our Vision
To be recognised by individuals with care needs as the provider of choice for services
in their community.
Our Mission
Inspired by Catholic moral and social teachings which value and respect human life and the dignity
of the individual, we will provide a quality of care and accommodation to meet the needs of all
who place their trust in us as their provider of choice.
Our Values
Trust Empowerment
We give an assurance that you will be able to We acknowledge and take responsibility for our
rely on the honesty of each of us and have actions and decisions, ensuring that effective
confidence that the services provided by us and decision making and personal initiative are
the organisation will be delivered in a way that undertaken at the local and personal level.
reflect individually agreed outcomes.
Stewardship
Integrity We recognise that resources have been
We are truthful in all our dealings, entrusted to us and it is our duty to always
uncompromising and predictably consistent in ensure that these are used wisely and honestly
our commitment to honour our moral, ethical and to deliver excellence in outcomes.
spiritual values and principles.
Mercy
We are sensitive and responsive to individual
needs, seeking to make a positive difference
through compassion, respect and upholding the
worth and dignity of all people.
SOUTHERN CROSS CARE QLD ANNUAL REPORT 2018/19 9OUR MISSION
Our
Mission
Let us remember the past with gratitude, live the present with enthusiasm,
and look forward to the future with confidence.
Pope Saint John Paul II
10 An initiative of the Knights of the Southern CrossOUR MISSION
Mission matters
Our mission is at the core of everything we do. As It has also been a time when we have been asked
a Catholic organisation, founded by the Knights to reflect and share our views on what matters
of the Southern Cross, it means we have an to us as an organisation. This year we provided
unswerving commitment to ‘valuing and respecting submissions to both the Royal Commission into
human life’. It is the guiding principle upon which Aged Care Quality and Safety and the Queensland
this organisation is built. Every person, whether Parliamentary Inquiry into Aged Care, End-Of-Life
they are a resident, family member, client or staff and Palliative Care and Voluntary Assisted Dying.
member, has an intrinsic worth and therefore will We have also sought the views of staff, residents
be treated with dignity and respect. Fundamentally and families in order to ensure that we are being
it involves a commitment to acting in a way that responsive to the needs and expectations of
is consistent with our Vision, Mission and Values; those we serve. It is part of an ongoing process to
consistent with placing the needs of those we improve and grow the services we provide.
serve above our own.
The future before us is hope-filled and optimistic. As
In this milestone year it has been important to stop we reach out to serve those in our communities we
and honour the past, to pay respect to our heritage are guided by our mission, confident that our work
and the foundations upon which this business has is contributing to something bigger than ourselves.
been built. The spirit of the Knights of the Southern
Cross remains a guiding light for us as we navigate
our way forward. This year saw the development
of a Mission, Identity and Ethics Strategy for the
organisation which will help us navigate our way on
the next part of our journey.
Southern Cross Care Qld is guided by our mission of valuing and respecting human life.
SOUTHERN CROSS CARE QLD ANNUAL REPORT 2018/19 11OUR HISTORY
Our History
1967 1979 1983 1990 St Mary’s Hostel
Raceview opened
Connolly Court
The Knights
Aged Care
Archbishop
Duhig Court 1995 Hostel Edens
Landing opened
Committee Hostel opened
Formed
Archbishop Duhig
Court Nursing Home
opened
Southern Cross Care
Chinchilla – Illoura
Village acquired 2003
2007
Southern
Cross Care
Murgon –
Castra acquired
2008
Caloundra Rise
Retirement
2009 Estate final
stage completed
2012
– Southern Cross Care
2010
Stretton Gardens opened
– Southern Cross Care
Taroom – Leichhardt
Villa acquired
– Southern Cross Care 2013
Nanango – Karinya
acquired
– Stretton Gardens
Retirement Village first
stage completed
Duhig Village –
Holland Park (Rebuilt)
Southern Cross Care
Murgon – Castra
(Rebuilt)
12 An initiative of the Knights of the Southern CrossOUR HISTORY
KEY
Retirement
Villages
Residential Aged
– SCCQ Community Care services launched Care
following acquisition of Domicare Brisbane
and Gold Coast Community Care
– Noosa Waters Retirement Estate acquired
2002 – Eden’s Landing Retirement Village completed
– Southern Cross Care Caloundra opened
– Southern Cross Care Allora
Nursing Home acquired
– Southern Cross Care Allora Homestead acquired
ParqueVista on Seville
opened 2017 – ParqueVista on Seville
next stage of construction started
– Stretton Gardens Retirement
Estate final stages of
construction started
2017
Above Top & Middle: Planning and
2018 design of Archbishop Duhig Court.
Above: The opening of Archbishop
Duhig Court in 1979 and under
construction in 1978.
SOUTHERN CROSS CARE QLD ANNUAL REPORT 2018/19 13OUR MILESTONES
Our
Milestones
Mary Dungan celebrating our
40th Birthday
Based on the recognition of the essential dignity of the whole person the Knights are
concerned with meeting the residential needs of the aged. The object of this undertaking is to
serve as a community centre by providing a harmonious home and engaging in coordinated
efforts with similar groups.
Mr Kevin O’Neil
Chairman of the Board of Management of the Qld division of Southern Cross Homes Inc. (1979)
14 An initiative of the Knights of the Southern CrossOUR MILESTONES
Honouring the past
11 February 1979 - Opening of Archbishop Duhig Court, Brisbane (L to R): Archbishop Francis Rush, Mr Stan Guilfoyle,
Senator Dame Margaret Guilfoyle (Federal Minister for Social Security), Sir James Killen and Brother Kevin O’Neil
(Board Chairman, SCHQ)
The ancient Romans placed stone pillars along the Archbishop Rush on the occasion of the opening
sides of roadways to assist travelers in knowing of Archbishop Duhig Court 40 years ago summed
how far they had come on their journey. This year up what might best describe the motivation and
Southern Cross Care Qld has reached a number drive that lay behind the Knights of the Southern
of significant milestones on our journey and we Cross to bear witness to the love of God through
have recognised those achievements through a concrete love and solidarity for the poor and
number of celebrations and initiatives. those in need.
Just as milestones mark how far you have come
they also indicate that there is more of the
journey yet to come. At Southern Cross Care Qld,
You are intent on giving people
we are steadfast in ensuring that our commitment
to excellent care continues to be at the centre of who are no longer young not only food
all that we do moving forward. The past 40 years and shelter, but the warm comfort of
have truly been the start of something amazing compassion..
and this is only the beginning.
Archbishop Rush
SOUTHERN CROSS CARE QLD ANNUAL REPORT 2018/19 15OUR MILESTONES
Celebrating 40 years
of aged care
It all began in 1979 in Holland Park where Brisbane auxiliary Bishop Ken Howell was the
Archbishop Duhig Court Hostel first opened its principal celebrant at the Mass of Thanksgiving,
doors offering 48 beds to those in need. Over the with Fr Paul Chanh, Fr Ted Houlihan and Marist
last 40 years, the site has undergone numerous Father Aidan Carvill concelebrating. More than 200
transformations to become what is now known guests from the community attended the Mass,
as Southern Cross Care Duhig Village, offering 142 with Duhig Village residents and their loved ones
rooms in the multi-storey facility. The development also taking part in the celebrations.
and evolution of Duhig Village over the years is
a strong testament to the work of the Knights of
the Southern Cross and Southern Cross Care Qld
employees.
To commemorate the 40-year anniversary, a Mass
of Thanksgiving was held on Thursday 28 February
2019 at Duhig Village, Holland Park.
16 An initiative of the Knights of the Southern CrossOUR MILESTONES
Duhig Village residents and
family and friends enjoying
the Thanksgiving Mass.
SOUTHERN CROSS CARE QLD ANNUAL REPORT 2018/19 17OUR MILESTONES
Caloundra Rise Celebrates
15 years
There is a sense of connection
between everyone at the village and it
is such a welcoming community.
Peter Snell
Retirement Living Manager, Caloundra Rise
2018 was an important year for Caloundra Rise
as they celebrated their 15th birthday. Residents,
staff and community members came together on
Saturday 22 September 2018 to celebrate with an
open day.
A variety of activities and products were on display
including arts and crafts, Woodies’ Shed products,
garden produce, table tennis, and cards and games.
There were also guest representatives from
the local community to answer questions about
mobility, health and safety, financial and legal
matters, and sleep solutions.
Retirement Living Manager Peter Snell says the
open day was a great way to pay testament to the
wonderful residents and the bustling community
that has been built at Caloundra Rise. “There is
a sense of connection between everyone at the
village and it is such a welcoming community,”
he says.
Residents celebrate 15 years with cake
and memorabilia.
18 An initiative of the Knights of the Southern CrossOUR MILESTONES
Stretton Gardens
10th anniversary
Michael Hart, Chief of Mission & Identity and
Vicki Eckart, Chief of Integrated Service Delivery,
attended a special morning tea on 20 March 2019
to highlight Stretton Garden’s 10th Anniversary.
Of special note was the acknowledgement of
staff and residents who had been at the facility
since it began. Fr Paul Chanh, Priest in Residence,
began the celebrations with a simple blessing
which highlighted the special place that Stretton
Gardens is.
Residents, family members and staff at the
gathering shared stories about how the facility
has changed and grown over the past 10 years.
The spirit of community was clearly evident
through the smiles and laugher that was shared.
SOUTHERN CROSS CARE QLD ANNUAL REPORT 2018/19 19OUR PEOPLE
Our
People
I feel like it’s a home environment. It’s like family. We have a lot of staff who
have worked here for a long time and it’s the people who are the soul of Duhig Village.
They go over and above for the residents with their care and kindness.
Linda Howard
Residential Manager, Duhig Village
20 An initiative of the Knights of the Southern CrossOUR PEOPLE
Supporting our people
Key Highlights
ROSTERING SYSTEM UPGRADE DEVELOP OUR STARS PROGRAM
Implemented a rostering system upgrade Launched Develop our Stars program thanks
including rostering process improvements to a generous bequest from the Dennis Family,
and the introduction of biometric scanners at who had a number of family members reside
each site to allow employees to log shift start at Duhig Village. The program aims to provide
and finish times instead of using paper-based learning and development opportunities for
timesheets. This has improved operational high performing care-focused and client-
efficiencies by enabling reporting, providing facing employees across the organisation.
communication with staff via text notifications, 61 employees were given the opportunity to
and providing access for employees to view participate in fully sponsored training programs
rosters and log shift availability online. and development courses across the year.
NEW LEARNING MANAGEMENT
!
FOCUS ON SAFETY
SYSTEM
Strengthened Southern Cross Care Qld’s
Implemented a new Learning Management
focus on health, safety and wellbeing with
System, named Isidore after Saint Isidore,
the approval of a new three-year strategy.
the Patron Saint of students. Isidore has
The strategy reflects the organisation’s
significantly improved learning capabilities
commitment to safety and wellbeing, and is
across the organisation by providing easy
based on three key pillars: strong governance;
access to learning for staff, as well as housing
leadership accountability; and an engaged and
a central electronic record of training that can
proactive safety culture.
be easily reported on.
ENTERPRISE AGREEMENT STREAMLINED PEOPLE &
APPROVALS CULTURE SYSTEMS
Received approval of Residential Support Staff Introduced fit for purpose systems and
and Nurses Enterprise Agreements allowing streamlined processes surrounding recruitment
for the implementation of improved wages and onboarding of staff into the business.
and classification structure for our Residential This has reduced administrative tasks and
Support Staff and Nursing workforces. manual double handling, as well as improving
Approval was also received for The Community the candidate experience, and providing the
Care Enterprise Agreement which now brings organisation with a more efficient way to
Support Worker rates of pay into alignment manage high volumes of recruitment.
with similar roles across the organisation.
GOOD DAY BEHAVIOURS NEW STAFF INDUCTION PROGRAM
Developed a range of guiding principles Rolled out a new employee induction program
and behaviours to set the standard across across all Residential Aged Care sites. The
Southern Cross Care Qld on what a “Good Day” induction program aims to provide all new
looks like for customers and staff. These “Good starters with the tools, guidance and support
Day” behaviours are embedded in day to day needed to succeed in their role. Induction
activities and drive positive actions to ensure includes an introduction to the organisation, as
our staff work together to continue to deliver well as role specific training, systems training,
great outcomes for our customers. and mandatory safety training.
SOUTHERN CROSS CARE QLD ANNUAL REPORT 2018/19 21OUR PEOPLE
Employee Excellence Awards –
Good Day Behaviours
During 2018, Southern Cross Care Qld rolled out The following were finalists for the organisation-
our “Good Day Behaviours” program. A set of key wide Leadership Excellence Award for 2018:
themes and behaviours were developed across the Shelley Lee, Residential Manager at
•
organisation to drive positive customer outcomes Murgon – Castra.
and help to make a ‘good day’ for our staff and
Stevie Harrison, Retirement Living Manager
•
our customers.
at Stretton Gardens.
This year our annual Employee Excellence Awards
• ivya Jose, Clinical Care Manager at
D
program also reinforces “Good Day Behaviours”.
Stretton Gardens.
The awards program asks for nominations about
All finalists and their significant others attended
team members who go above and beyond, who
the Chairman’s Lunch in December 2018 where the
inspire others and who act as role models.
ultimate winners of the Awards were announced:
For 2018, the following employees were the winners
Michelle Barker who won the
•
of the site-based Employee Excellence Awards:
Employee of the Year Award 2018, and
Ann Downes, Personal Carer at
•
Shelley Lee who won the
•
Allora Homestead.
Leadership Excellence Award 2018.
Yasmin McCarthy, Personal Carer at
•
Allora Nursing Home.
Michelle Martin, Enrolled Nurse at Caloundra.
•
Robyn Van Mierlo, Enrolled Nurse at Chinchilla.
•
Mirda Mulyanto, Registered Nurse at
•
Edens Landing.
Susan Robertson, Diversional Therapist
•
at Holland Park.
Bennie Markwell, Personal Carer at Murgon.
•
Helen Collison, Personal Carer at Nanango.
•
Kylie Elliott, Cook at Raceview.
•
Michelle Barker, Personal Carer at
•
Stretton Gardens.
Jillian Little, Personal Carer at Taroom.
•
Valerie Pead, Client Facilitator in Community
•
Services.
Rodney Elgers, Maintenance and Gardener
•
at Caloundra for Retirement Living group.
• esa Goodwin, Recruitment Manager in
L
Support Centre. Michelle Barker, Employee of the
Year Award Winner, with Jane Narain,
Residential Manager at Stretton Gardens.
22 An initiative of the Knights of the Southern CrossOUR PEOPLE
International Nurses’ Day
On 12 May each year, Southern Cross Care Qld marks
International Nurses Day, the anniversary of Florence
Nightingale’s birthday. Our staff took the opportunity to
dress up in their best nurses’ outfit from the decades to pay
tribute to the remarkable contribution from our nurses.
Years of Service
Southern Cross Care Qld employees
celebrated a number of amazing
milestones over the year.
We thank each and every staff member for their
commitment to their work in improving the lives and
wellbeing of the people we serve. We particularly want
to congratulate the 81 employees who have been with
Southern Cross Care Qld for 10 or more years.
Paul Weidman, Maintenance &
Gardener at Allora Nursing Home is our
longest serving employee at 35 years.
SOUTHERN CROSS CARE QLD ANNUAL REPORT 2018/19 23OUR COMMUNITY
Our
Community
24 An initiative of the Knights of the Southern CrossOUR COMMUNITY
Our Intergenerational Program
at Duhig Village
Our intergenerational program at Duhig Village • Villanova Boys College – Attend the site
Aged Care celebrates the connection between to complete a 15 hours community service
younger members in our community and our certificate which includes a community program
seniors. Planning activities and outings that for the residents
bring together different generations to share
• Holland Park State School – Students visit once
experiences together is highly beneficial in
a semester for social activities and interaction
encouraging social behaviour, reducing feelings
with our residents
of isolation, and improving social connections.
• St Agnes Catholic Primary School – Students
Our current ongoing and planned programs are:
visit for choir concerts and social activities
• Loreto College – Two students visit self-isolating
We thank all our student volunteers, the local
residents every week
community and all of the schools who play a big
• Brisbane Girls Grammar – The school orchestra part in ensuring our intergenerational programs
visit once a term for music therapy and two continue to be a success.
students also volunteer every weekend to visit
self-isolating residents
A visit from the Australian Camp Draft
Association
Residents from Illoura Village enjoyed a visit from
members of the Australian Campdraft Association
while the group were visiting Chinchilla in 2018.
A number of horses and their riders from the
Campdraft kindly took the time to brighten
our residents’ day while they were in town for
the Grandfather Clock Campdraft. Some of our
residents grew up on properties where they were
surrounded by horses their whole lives so the
opportunity to see or touch one again was a great
experience.
Thank you to the Australian Campdraft
Association for making time for a visit.
Above Top: Ken Boulton and residents enjoying
the visit.
Photography: By Jacqueline O’Neill
SOUTHERN CROSS CARE QLD ANNUAL REPORT 2018/19 25OUR COMMUNITY
Anzac Day Celebrations at St. Mary’s
Southern Cross Care St Mary’s Raceview
commemorated Anzac Day on Tuesday 23 April
2019. Residents and families paid their respects
with a wreath laying ceremony and service. The
ceremony was followed by morning tea with Anzac
biscuits and damper for residents to enjoy. The
wreaths were handmade by residents at St Mary’s.
Above: Anzac Day celebrations at St. Mary’s
New winter clothes for our Community clients
There was an overwhelming
buzz in the air at Tarampa Lodge and
Fairhaven when our clients received
their clothes. Their appreciation and
smiles said it all..
Juanita Burrows
Community Services Officer
This year, an initiative from the Community Care
team saw the corporate office raise over $750 to
purchase new warm clothes for our Community
clients. The money was used to help purchase
every client a new jumper, tracksuit pants,
two pairs of socks and a beanie. Additionally,
a number of warm clothes were donated and
shared among the clients to help bulk up their
winter wardrobe.
Above: New warm clothes for our Community Clients
26 An initiative of the Knights of the Southern CrossOUR COMMUNITY
Christmas Celebrations at Eden’s Landing
Every year, Santa and his elves come to visit
the residents at Eden’s Landing aged care to
brighten up their Christmas. Kell Ronan has been
a resident at Eden’s Landing for many years, and
every year since 2008, Kell has dressed up as
Santa’s elf to help distribute the presents. The
staff also play Santa’s little helpers and dress up
in the Christmas spirit.
Opening of the Treeby Outdoor Area, Karinya
On 2 April 2019, invited guests, including the
Executors of the Estate, joined with members of
the Treeby family, Karinya residents and staff to
celebrate the opening of this area. The late Lucy
May Treeby generously bequeathed $100,000
to Karinya, Southern Cross Care Nanango.
The intention was for the funds to be used to
enhance the lifestyle of the residents of Karinya.
Southern Cross Care Qld included a Memorial
Plaque acknowledging Lucy’s late brother, Walter
Desmond Treeby.
SOUTHERN CROSS CARE QLD ANNUAL REPORT 2018/19 27OUR COMMUNITY
Our Centenarians
Rita May Edwards Leila Mary Morrison
Rita was born on 20 December 1918 Leila was born on 22 May 1919 in
in Narrabri and lived in NSW most of Chinchilla and grew up on a dairy
her life before moving to Brisbane farm. She either walked or rode a
in 1982. Rita married Leslie Edwards horse five miles to and from school.
in 1938 and they had seven children, Leila married Alexander Morrison
two girls who died in infancy and at 23 years old and had two boys
five boys. Rita was always clever and one girl. Growing up, Leila loved
at making pretty things, especially music and taught herself how to play
crocheting baby outfits which she the mouth organ which she still plays
sold at weekend markets. Rita to perfection today. Leila now lives at
now lives at Southern Cross Care Southern Cross Care Illoura Village
Caloundra Rise. at Chinchilla.
28 An initiative of the Knights of the Southern CrossOUR COMMUNITY
Celebrate 100 years
Harold Dickson Sister Patricia Dent
Harold was born in western Queensland Sister Patricia was born at Bangalow
on 2 March 1919 on an unusually frosty
in NSW on 27 April 1918. She entered
morning and still bears the nickname
the Congregation of the Lismore
Frosty to this day. The eldest of five
boys, he left school at 12 to help his Presentation Sisters in 1939. Sister
dad on the farm. Patricia was an accomplished pianist,
Harold worked for many years for the composer, adjudicator and teacher and
Aramac Shire Council as a grader driver, was awarded an Order of Australia for
and is a self-taught bush carpenter, her service to children’s music and to the
mechanic and cook. In 1939, he married
church. Sister Patricia lived at Caloundra
Veronica and had five children together.
Rise Retirement for 10 years and passed
Veronica passed away aged 96, and
Harold is loved by his children, grand- away peacefully with her Presentation
children and great grandchildren. Sisters and loved nieces in October 2018.
Described by all as a “bloody good
bloke”, Harold now lives at Southern
Cross Care Stretton Gardens.
SOUTHERN CROSS CARE QLD ANNUAL REPORT 2018/19 29OUR DEVELOPMENTS
Our
Developments
30 An initiative of the Knights of the Southern CrossOUR DEVELOPMENTS
Growing our future
Key Highlights
NEW DEVELOPMENTS UNDERWAY
Construction commenced at two of Southern Cross Care Qld’s
retirement villages. Building 2 at ParqueVista on Seville at
Holland Park achieved completion in October 2019 and Stages
4 and 5 at Stretton Gardens retirement estate
are due for completion in December 2019.
CAPITAL WORKS PROGRAM
Delivered >95% of the capital works program resulting in
major and minor refurbishments to facilities across our metro
and regional locations. More than $800,000 of the $3.4M
budget was saved through efficiencies and prioritisation
of essential works ensuring value for money in key
infrastructure delivery.
INFRASTRUCTURE FUNDING AWARDED
Secured funding of over $900,000 for infrastructure
upgrades at Allora Homestead and Karinya Nanango aged
care facilities. The funds will be used to upgrade resident
rooms to assist with accessibility and improve safety at the
two sites in 2019/20.
EDEN’S LANDING COMMUNITY CENTRE
REFURBISHMENT
The community centre is a focal point for the
retirement village and needed a significant uplift.
A major refurbishment was successfully completed in June 2019
to bring it up to modern standards including providing improved
access and upgraded bar and outdoor servery, new paint and
flooring and a full furnishings replacement.
SOUTHERN CROSS CARE QLD ANNUAL REPORT 2018/19 31OUR DEVELOPMENTS
New high-rise apartments
at ParqueVista
An additional 40 new independent living units
have been added to ParqueVista on Seville.
Located at Holland Park in Brisbane’s south,
ParqueVista on Seville is Southern Cross Care’s
only vertical village. With 43 independent
living units, residents were able to move into
ParqueVista building one in 2017.
The $17 million development of building two will
add 40 new two-bedroom, two-bedroom plus
study, and three-bedroom units. Each unit boasts
modern fixtures and fittings with open plan living,
dining and kitchen areas that take in the views
from the spacious balcony.
The new high-rise apartments at ParquVista on Seville
were completed in October 2019.
Construction completion was achieved in
October 2019.
32 An initiative of the Knights of the Southern CrossOUR DEVELOPMENTS
Artist Impressions –
Illustrative Drawing Only of
the Interiors at ParqueVista.
Artist Impression – Illustrative Drawing Only
SOUTHERN CROSS CARE QLD ANNUAL REPORT 2018/19 33OUR DEVELOPMENTS
Retire to nature at
Stretton Gardens
The final stages of construction at Stretton
Gardens Retirement Estate is currently underway.
Stages 4 and 5 will deliver an additional 34 new
independent living units.
The estate’s location bordering the Karawatha
Forest at Drewvale in Brisbane’s south boasts
peaceful and picturesque living at its best, right on
nature’s doorstep. The $10million new development
adds two-bedroom and two-bedroom plus study
independent living units.
Construction is due for completion in
December 2019.
Final stage of development at Stretton Gardens set
to deliver 34 new independent living units due for
completion in December 2019.
34 An initiative of the Knights of the Southern CrossOUR DEVELOPMENTS
Artist Impression – Illustrative Drawing Only
SOUTHERN CROSS CARE QLD ANNUAL REPORT 2018/19 35OUR GOVERNANCE SYSTEMS
Our Governance
Systems
36 An initiative of the Knights of the Southern CrossOUR GOVERNANCE SYSTEMS
Strengthening our systems
Key Highlights
UPGRADED EQUIPMENT FINANCIAL SYSTEM UPGRADE
Upgraded aged network equipment and
computers including replacement of 30%
of our oldest computers at sites where
many were over 7 years old.
Upgraded our Financial System,
remediating a number of long-standing
system challenges.
NURSE CALL SOLUTIONS OFFICE 365 DEPLOYMENT
Replaced three and upgraded two of our Deployed the Office365 email solution
across the organisation, improving access
Office
Nurse Call solutions to ensure our aged care
residents can reliably call for assistance with and security for our staff communications.
their needs and in emergencies.
WI-FI ROLL OUT AGED CARE QUALITY STANDARDS
Commenced the provision of WiFi Adopted the new Aged Care Quality Standards
within all facilities to support the from 1 July as required by the Aged Care
upcoming deployment of improved Quality and Safety Commission.
Care Management Solutions.
RETIREMENT VILLAGES ACT PARLIAMENTARY COMMITTEE
Adherence to the changes to the Retirement
Villages Act 1999 (Qld) which took effect on
1 February 2019.
INQUIRY SUBMISSION
Made a submission to the Queensland
Parliamentary Committee Inquiry into Aged
Care, End of Life, Palliative Care and Voluntary
Assisted Dying in April 2019.
SECURITY REVIEW CARE MANAGEMENT SOLUTION
Re-architected aspects of the network
to improve security posture, making
Southern Cross Care Qld less vulnerable
to attack from cyber criminals.
Completed the selection and commenced
the reimplementation planning for an
upgraded Care Management Solution.
ROSTERING BIO-METRICS REGISTRATION AS A COMPANY
Upgraded the biometric Rostering System to
improve visibility and deliver efficiencies for
rostered staff and administrators.
LIMITED BY GUARANTEE
Southern Cross Care (Qld) Ltd was formed as
a company limited by guarantee under the
Corporations Act 2001 (Cth) on 1 July 2018.
SOUTHERN CROSS CARE QLD ANNUAL REPORT 2018/19 37OUR GOVERNANCE SYSTEMS
Strengthening our
governance
Our Board provide effective oversight of performance and
have visibility of the priority and effectiveness
In accordance with the Constitution, the Board of
activities to manage and mitigate risk.
Southern Cross Care Qld may comprise up to nine
members, seven being members of the Knights of Aged Care Quality Standards
the Southern Cross as elected by the membership
Following accreditation visits in 2018, the
at the Annual General Meeting.
organisation was given Time for Improvement
Notices at our Chinchilla and Caloundra facilities.
Redesign of our Corporate and
The obligations under these notices were
Clinical Government Framework completed as scheduled.
In 2019-20, Southern Cross Care Qld will Southern Cross Care Qld undertook an extensive
embed its revised and integrated corporate reform program to review and update its
and clinical governance framework, including procedures and engage our staff in the updated
risk management, developed in 2018-19. The expectations in preparation for the introduction
performance and risk management frameworks of the revised Aged Care Quality Standards from
are enabling strategic and operational 1 July 2019.
performance and risk to be captured, measured,
monitored and reported, enabling the Board to
Aged Care Quality & Safety
Commission Aged Care
Quality Standards.
38 An initiative of the Knights of the Southern CrossOUR GOVERNANCE SYSTEMS
Royal Commission into Aged Care Queensland Parliamentary
Quality and Safety Committee Inquiry into Aged Care,
The hearings of the Royal Commission into End of Life, Palliative Care and
Aged Care Quality and Safety commenced in Voluntary Assisted Dying
2018 and continued into 2019. Southern Cross
Southern Cross Care Qld made a submission to the
Care has stayed abreast of the hearings and
Queensland Parliamentary Committee Inquiry into
public commentary to proactively evaluate
Aged Care, End of Life, Palliative Care and Voluntary
public expectations and the sentiments of the
Assisted Dying in April 2019, and appeared before
Commissioners. We are listening to our residents
the Committee in July 2019. The Committee visited
and their families and industry bodies with a view
Southern Cross Care Qld St Mary’s Hostel, Raceview
to continually improving our stance on matters of
in September 2019 to meet and hear from members
clinical and corporate governance to ensure that
of the Executive Leadership Team, Board and with
we can meet changing consumer and regulatory
residents and families.
expectations over time.
Southern Cross Care Qld submitted to the
The Interim Report from the Royal Commission
Committee that high-quality aged care, palliative
on the Quality of Aged Care was released on
care and end of life care are the best options to
31 October 2019 and the final report is due in
allow freedom of choice, comfort, dignity and
November 2020.
respect as a person nears the end of life, not just
for the individual, but also for the family, carers
and the community that surrounds them. Southern
Cross Care Qld believes that high-quality palliative
care is best practice to alleviate suffering and
provide comfort allowing a respectful and peaceful
end of life.
SOUTHERN CROSS CARE QLD ANNUAL REPORT 2018/19 39OUR BOARD
Our Board
DON NEANDER OAM DAMIEN ROSSI MICHAEL GREGG
Chairman Director Director
FRANCIS PRICE TONY PLUCKNETT CAROLINE HUDSON
Director Director Director
(Retired 30 September 2019)
JOSEPHINE STEVENS STEPHEN WOCKNER ROBERT BALDI
Director Director Director
(Retired 2 May 2019)
Please Note: The Constitution provides for a Board of nine members and recruitment
will be finalised at the end of the Annual General Meeting in November 2019.
Southern Cross Care is an organisation that’s moved with the times, that
understands the market that it’s operating in, and has a senior leadership team
and a Board that is in tune with the challenges, both professionally and personally,
in delivering high quality aged care to its residents.
Dr Terry Bennett
Retired Director
40 An initiative of the Knights of the Southern CrossOUR EXECUTIVE LEADERSHIP TEAM
Executive Leadership Team
LEFT TO RIGHT FROM BACK
Scott Bird Irma Hadjari Mark Botsford Damien Finger Michael Hart
Chief of Property & Chief Financial Officer Chief Information Interim CEO Chief of Mission
Asset Services Officer & Identity
Rebecca Freath Vicki Eckart Lyn Kareta
Company Secretary and Chief of Integrated Acting Chief People
Chief Legal & Governance Service Delivery Officer
Officer
Note: Chief Executive Officer Michael Bowers
JASON ELDERING PAM ROBERTSON
resigned with effect from 17 May 2019.
Chief Executive Officer (CEO) Interim Chief Operations Officer Mr Nick Ryan was appointed interim CEO in March
Jason will join SCCQ as Chief Pam joined the organisation 2019 for a period of 6 weeks. Mr Damien Finger
Executive Officer on in July 2019 as Interim Chief assumed the role on 7 May 2019 and will handover
11 November 2019. Operations Officer. to Mr Jason Eldering on 11 November 2019.
SOUTHERN CROSS CARE QLD ANNUAL REPORT 2018/19 41OUR PERFORMANCE
Our
Performance
42 An initiative of the Knights of the Southern CrossOUR PERFORMANCE
Year in review
FINANCIAL RESULTS
REVENUE EXPENSE EBITDA SURPLUS
$85.4M $78.2M $8.2M $2.2M
↑8.88% ↑4.96% ↓5.37% ↑73.97%
During 2018-19, Southern Cross Care Qld continued The depreciation movement from 2017-18 also
to improve its operational effectiveness whilst impacted the surplus result for the year and
investing in staffing, technology and built this signals our focus in asset investment in
environment during a challenging economic year technology, built environment and portable assets.
for the industry.
The expense increase of 4.96% from the prior
The revenue increase of 8.88% compared to prior year was heavily influenced by the 6% increase in
year is mainly attributed to: staffing investment from the prior year, comprising
65% of overall yearly expenses excluding fair
• increased revenue in Retirement Living
value expense. The impact of the increase was
portfolio supported by growth in the portfolio
softened in surplus performance by management
with Parque Vista Tower 1 contributing a full
of other costs through competitive tendering
year performance into the overall result;
and management as well the impact of reduced
• increased revenue in Residential Aged Care interest cost and depreciation movement.
portfolio due to focus in revenue performance.
Overall during 2018-19 Southern Cross Care Qld
Reduced occupancy and increased costs
continued and improved in its 2018 trajectory of
following the industry trend, contributed to the
‘an increased focus on revenue, cash management,
reduction of EBITDA compared to 2017-18.
a competitive tendering process with suppliers to
Treasury performance improved surplus results deliver savings, an increased awareness of the
by reduced costs through payment of debt interdependence of all facets of the business,
($5M) as well as cash investment management. a reinvigorated and energised finance team, a
Consequently improved interest performance year dedicated Executive Leadership Team, and the
on year of 84% heavily influenced the surplus continued drive of all staff to make a difference.’
compared to 2017-18. (2018 Annual Report)
SOUTHERN CROSS CARE QLD ANNUAL REPORT 2018/19 43OUR PERFORMANCE
Key Financial Metrics
Revenue ($000) Segment Revenue
90,000
2%
7%
85,000
14%
80,000
75,000
70,000 77%
65,000
2019 2018 2017 2016 2015
g Residential aged care
g Retirement villages
g Community services
g Other
Expenditure ($000) Expense Category
80,000 1%
2%
78,000 7%
2%
76,000
74,000 23%
72,000
70,000 65%
68,000
2019 2018 2017 2016 2015
g Employee benefits
g Service costs
g Asset write offs
g Depreciation & amortisation
g Administration
g Interest expenses
44 An initiative of the Knights of the Southern CrossOUR PERFORMANCE
Assets
1% 10%
g Cash
g Investment properties
36% g Property, plant and equipment
g Other assets
53%
Capital Investment
1%
2%
10% g Developments
2%
g Buildings
3%
g Investment property
g Plant and equipment
g Information and
communication technology
g Motor vehicles
82%
SOUTHERN CROSS CARE QLD ANNUAL REPORT 2018/19 45OUR PERFORMANCE
Financial Report
Statement of Profit or Loss and other Comprehensive
Income for the year ended 30 June 2019
2019 2018
$ $
Revenue 85,410,144 78,445,186
Expenses
Employee benefits expense (50,698,381) (47,608,434)
Direct costs for providing services (17,718,571) (17,440,808)
Write off of Property Plant and Equipment (1,307,178) (106,194)
Depreciation and amortisation expense (5,929,356) (6,878,008)
Administration costs (1,361,471) (1,144,715)
Interest expense (1,145,613) (1,289,510)
Surplus for the year before fair value adjustment 7,249,574 3,977,517
Decrease in fair value of investment
properties/retirement village licences/leases (5,022,249) (2,697,204)
Surplus for the year 2,227,325 1,280,313
Other comprehensive income for the year
Items that will not be reclassified to profit or loss
Asset revaluation reserve – land valuation 2,686,676 –
Other comprehensive income 2,686,676 –
Total comprehensive income for the year attributable to the Entity 4,914,001 1,280,313
46 An initiative of the Knights of the Southern CrossOUR PERFORMANCE
Financial Report
Statement of Financial Position
as at 30 June 2019
2019 2018
$ $
Assets
Current Assets
Cash and cash equivalents 38,300,362 39,211,982
Accounts receivable and other debtors 681,018 315,425
Other current assets 631,423 155,994
Total Current Assets 39,612,803 39,683,401
Non-Current Assets
Investment properties 200,986,513 197,117,743
Property, plant and equipment 138,389,046 123,563,874
Intangible Assets 1,078,999 950,529
Total Non-Current Assets 340,454,558 321,632,146
Total Assets 380,067,361 361,315,547
Current Liabilities
Accounts payable and other payables
254,835,457 238,541,808
Borrowings 1 ,275,224 1,242,369
Provisions 1 ,072,541 1,078,104
257,183,222 240,862,281
Non-Current Liabilities
Borrowings 24,410,721 26,822,900
Provisions 698,356 769,305
Total Non-Current Liabilities 25,109,077 27,592,205
Total Liabilities 282,292,299 268,454,486
Net Assets 97,775,062 92,861,061
Equity
Asset revaluation reserve 19,888,182 17,201,506
Business combination reserve 9 ,287,216 9,287,216
Accumulated surpluses 68,599,664 66,372,339
Total Equity 97,775,062 92,861,061
SOUTHERN CROSS CARE QLD ANNUAL REPORT 2018/19 47OUR PERFORMANCE
Financial Report
Statement of Changes in Equity
for the year ended 30 June 2019
Accumulated Asset Business Total
Surpluses Revaluation Combination
Reserve Reserve
$ $ $ $
Balance 1 July 2017 65,092,026 17,201,506 9,287,216 91,580,748
Surplus for the year 1,280,313 – – 1,280,313
Balance at 30 June 2018 66,372,339 7,201,506 9,287,216 92,861,061
Surplus for the year 2,227,325 – – 2,227,325
Other comprehensive income for the year –
revaluation of land – 2,686,676 – 2,686,676
Balance at 30 June 2019 68,599,664 19,888,182 9,287,216 97,775,062
48 An initiative of the Knights of the Southern CrossOUR PERFORMANCE
Financial Report
Statement of Cash Flows
for the year ended 30 June 2019
2019 2018
CASH FLOWS FROM OPERATING ACTIVITIES $ $
Receipts from activities 72,724,023 74,403,937
Payments to suppliers and employees (65,210,011) (68,019,457)
Interest received 1,055,134 732,314
Interest paid (1,145,613) (1,289,510)
Net cash inflow from operating activities 7,423,533 5,827,284
CASH FLOWS FROM INVESTING ACTIVITIES
Purchase of property, plant and equipment and Intangibles (20,909,187) (4,468,495)
Purchase of investment properties (329,409) (1,450,643)
Net cash inflow from investing activities (21,238,596) (5,919,138)
CASH FLOWS FROM FINANCING ACTIVITIES
Proceeds from refundable accommodation deposits 32,741,007 25,719,082
Repayment of bonds/refundable accommodation deposits (23,542,439) (20,657,524)
Proceeds from retirement village licences/leases 11,381,200 29,568,441
Repayment of retirement village licences/leases (5,297,001) (4,359,182)
Proceeds from borrowings 2,769,734 –
Repayment of borrowings (5,149,058) (14,931,461)
Net cash inflow from financing activities 12,903,443 15,339,356
Net increase/ (decrease) in cash and cash equivalents (911,620) 15,247,502
Cash and cash equivalents at the beginning of the financial year 39,211,982 23,964,480
Cash and cash equivalents at the end of the financial year 38,300,362 39,211,982
SOUTHERN CROSS CARE QLD ANNUAL REPORT 2018/19 49SOUTHERN CROSS CARE QLD LOCATIONS
Southern Cross Care
Locations
residential aged care
retirement villages
community services
support centre
Taroom
(Leichardt Villa)
Noosaville
(Noosa
Murgon (Castra) Waters
Retirement
Estate)
Chinchilla Caloundra
(Illoura Village) (Caloundra Rise Aged
Nanango (Karinya) Care & Retirement
Village)
Holland Park
Duhig Village/
ParqueVista
Brisbane
Support Centre
Ipswich
Raceview
(St Mary’s) Eden’s Landing
(Connolly Court &
Edens Landing
Retirement Village)
Gold Coast
Allora (Community Services)
(Nursing Home & Drewvale
Homestead) (Stretton Gardens Aged Care
& Retirement Village)
50 An initiative of the Knights of the Southern CrossYou can also read
