2014 National NHS staff survey Results from Queen Victoria Hospital NHS Foundation Trust

2014 National NHS staff survey

Results from Queen Victoria Hospital NHS Foundation Trust
Table of Contents

1: Introduction to this report                                                            3
2: Overall indicator of staff engagement for Queen Victoria Hospital NHS Foundation        5
Trust
3: Summary of 2014 Key Findings for Queen Victoria Hospital NHS Foundation Trust           6
4: Full description of 2014 Key Findings for Queen Victoria Hospital NHS Foundation       13
Trust (including comparisons with the trust’s 2013 survey and with other acute
specialist trusts)
5: Key Findings by work group characteristics                                             21
6: Key Findings by demographic groups                                                     30
7: Work and demographic profile of the survey respondents                                 35

Appendix 1: Key Findings for Queen Victoria Hospital NHS Foundation Trust                 38
benchmarked against other acute specialist trusts
Appendix 2: Changes to the Key Findings since the 2012 and 2013 staff surveys             41
(including indication of statistically significant changes)
Appendix 3: Data tables: 2014 Key Findings and the responses to all survey questions      46
(including comparisons with other acute specialist trusts in 2014, and with the trust’s
2013 survey)
Appendix 4: Other NHS staff survey 2014 documentation                                     56




                                                                                               2
1. Introduction to this report

This report presents the findings of the 2014 national NHS staff survey conducted in Queen
Victoria Hospital NHS Foundation Trust.

In section 2 of this report, we present an overall indicator of staff engagement. Full details of how
this indicator was created can be found in the document Making sense of your staff survey
data, which can be downloaded from www.nhsstaffsurveys.com.

In sections 3 to 6 of this report, the findings of the questionnaire have been summarised and
presented in the form of 29 Key Findings.

These sections of the report have been structured around 4 of the seven pledges to staff in the
NHS Constitution which was published in March 2013
(http://www.nhs.uk/choiceintheNHS/Rightsandpledges/NHSConstitution) plus three additional
themes:
•   Staff Pledge 1: To provide all staff with clear roles and responsibilities and rewarding jobs for
    teams and individuals that make a difference to patients, their families and carers and
    communities.
•   Staff Pledge 2: To provide all staff with personal development, access to appropriate
    education and training for their jobs, and line management support to enable them to fulfil
    their potential.
•   Staff Pledge 3: To provide support and opportunities for staff to maintain their health,
    well-being and safety.
•   Staff Pledge 4: To engage staff in decisions that affect them and the services they provide,
    individually, through representative organisations and through local partnership working
    arrangements. All staff will be empowered to put forward ways to deliver better and safer
    services for patients and their families.
•   Additional theme: Staff satisfaction
•   Additional theme: Equality and diversity
•   Additional theme: Patient experience measures

Please note that the NHS pledges were amended in 2014, however the report has been
structured around 4 of the pledges which have been maintained since 2009. For more
information regarding this please see the “Making Sense of Your Staff Survey Data” document.

As in previous years, there are two types of Key Finding:

        -   percentage scores, i.e. percentage of staff giving a particular response to one, or a
            series of, survey questions

        -   scale summary scores, calculated by converting staff responses to particular
            questions into scores. For each of these scale summary scores, the minimum score
            is always 1 and the maximum score is 5


Responses to the individual survey questions can be found in Appendix 3 of this report, along
with details of which survey questions were used to calculate the Key Findings.




                                                                                                    3
Your Organisation

The scores presented below are un-weighted question level scores for questions Q12a - 12d
and the un-weighted score for Key Finding 24. The percentages for Q12a – Q12d are created by
combining the responses for those who “Agree” and “Strongly Agree” compared to the total
number of staff that responded to the question.


Q12a, Q12c and Q12d feed into Key Finding 24 “Staff recommendation of the trust as a place to
work or receive treatment”.


                                                                                 Average
                                                                               (median) for
                                                                                  acute
                                                                  Your Trust    specialist    Your Trust
                                                                   in 2014        trusts       in 2013
 Q12a   "Care of patients / service users is my organisation's       84            84            88
        top priority"
 Q12b   "My organisation acts on concerns raised by patients /       85            83            87
        service users"
 Q12c   "I would recommend my organisation as a place to             74            73            81
        work"
 Q12d   "If a friend or relative needed treatment, I would be        91            89            94
        happy with the standard of care provided by this
        organisation"
KF24.   Staff recommendation of the trust as a place to work or      4.16          4.12          4.26
        receive treatment (Q12a, 12c-d)




                                                                                                           4
2. Overall indicator of staff engagement for Queen Victoria Hospital NHS
    Foundation Trust
    The figure below shows how Queen Victoria Hospital NHS Foundation Trust compares with other
    acute specialist trusts on an overall indicator of staff engagement. Possible scores range from 1 to
    5, with 1 indicating that staff are poorly engaged (with their work, their team and their trust) and 5
    indicating that staff are highly engaged. The trust's score of 3.94 was average when compared
    with trusts of a similar type.
    OVERALL STAFF ENGAGEMENT




    This overall indicator of staff engagement has been calculated using the questions that make up
    Key Findings 22, 24 and 25. These Key Findings relate to the following aspects of staff
    engagement: staff members’ perceived ability to contribute to improvements at work (Key Finding
    22); their willingness to recommend the trust as a place to work or receive treatment (Key Finding
    24); and the extent to which they feel motivated and engaged with their work (Key Finding 25).

    The table below shows how Queen Victoria Hospital NHS Foundation Trust compares with other
    acute specialist trusts on each of the sub-dimensions of staff engagement, and whether there has
    been a change since the 2013 survey.

                                                                  Change since 2013 survey   Ranking, compared with
                                                                                             all acute specialist trusts
OVERALL STAFF ENGAGEMENT                                           No change                 Average


KF22. Staff ability to contribute towards                          No change                 Average
improvements at work
(the extent to which staff are able to make suggestions to
improve the work of their team, have frequent opportunities
to show initiative in their role, and are able to make
improvements at work.)
KF24. Staff recommendation of the trust as a place                 No change                 Above (better than) average
to work or receive treatment
(the extent to which staff think care of patients/service users
is the Trust’s top priority, would recommend their Trust to
others as a place to work, and would be happy with the
standard of care provided by the Trust if a friend or relative
needed treatment.)
KF25. Staff motivation at work                                     No change                 Average
(the extent to which they look forward to going to work, and
are enthusiastic about and absorbed in their jobs.)

    Full details of how the overall indicator of staff engagement was created can be found in the
    document Making sense of your staff survey data.




                                                                                                                  5
3. Summary of 2014 Key Findings for Queen Victoria Hospital NHS Foundation
Trust

3.1 Top and Bottom Ranking Scores
This page highlights the five Key Findings for which Queen Victoria Hospital NHS Foundation
Trust compares most favourably with other acute specialist trusts in England.

                               TOP FIVE RANKING SCORES

 KF19. Percentage of staff experiencing harassment, bullying or abuse from staff in last
12 months




 KF15. Percentage of staff agreeing that they would feel secure raising concerns about
unsafe clinical practice




  KF13. Percentage of staff reporting errors, near misses or incidents witnessed in the
last month




 KF24. Staff recommendation of the trust as a place to work or receive treatment




 KF17. Percentage of staff experiencing physical violence from staff in last 12 months




                                                                                              6
This page highlights the five Key Findings for which Queen Victoria Hospital NHS Foundation
Trust compares least favourably with other acute specialist trusts in England. It is suggested that
these areas might be seen as a starting point for local action to improve as an employer.

                              BOTTOM FIVE RANKING SCORES

! KF7. Percentage of staff appraised in last 12 months




! KF4. Effective team working




! KF8. Percentage of staff having well structured appraisals in last 12 months




! KF9. Support from immediate managers




! KF3. Work pressure felt by staff




                                                                                                  7
3.2 Largest Local Changes since the 2013 Survey
This page highlights the two Key Findings where staff experiences have deteriorated since the
2013 survey. It is suggested that these areas might be seen as a starting point for local action to
improve as an employer.

                     WHERE STAFF EXPERIENCE HAS DETERIORATED

! KF11. Percentage of staff suffering work-related stress in last 12 months




! KF10. Percentage of staff receiving health and safety training in last 12 months




                                                                                                  8
3.3. Summary of all Key Findings for Queen Victoria Hospital NHS Foundation Trust
KEY
Green = Positive finding, e.g. there has been a statistically significant positive change in the Key Finding since the
2013 survey.
Red = Negative finding, e.g. there has been a statistically significant negative change in the Key Finding since the
2013 survey.
Grey = No change, e.g. there has been no statistically significant change in this Key Finding since the 2013
survey.
For most of the Key Finding scores in this table, the higher the score the better. However, there are some scores
for which a high score would represent a negative finding. For these scores, which are marked with an asterix and
in italics, the lower the score the better.


                                        Change since 2013 survey




                                                                                                                  9
3.3. Summary of all Key Findings for Queen Victoria Hospital NHS Foundation Trust
KEY
Green = Positive finding, e.g. better than average.
Red = Negative finding, e.g. worse than avearge.
Grey = Average.
For most of the Key Finding scores in this table, the higher the score the better. However, there are some scores
for which a high score would represent a negative finding. For these scores, which are marked with an asterix and
in italics, the lower the score the better.


                      Comparison with all acute specialist trusts in 2014




                                                                                                            10
3.4. Summary of all Key Findings for Queen Victoria Hospital NHS Foundation Trust
     KEY
          Green = Positive finding, e.g. better than average, better than 2013.
     !    Red = Negative finding, e.g. worse than average, worse than 2013.
          'Change since 2013 survey' indicates whether there has been a statistically significant change in the Key
          Finding since the 2013 survey.
     --   Because of changes to the format of the survey questions this year, comparisons with the 2013 score are not
          possible.
     *    For most of the Key Finding scores in this table, the higher the score the better. However, there are some
          scores for which a high score would represent a negative finding. For these scores, which are marked with an
          asterix and in italics, the lower the score the better.

                                                            Change since 2013 survey         Ranking, compared with
                                                                                             all acute specialist trusts
                                                                                                       in 2014
STAFF PLEDGE 1: To provide all staff with clear roles, responsibilities and rewarding jobs.
 KF1. % feeling satisfied with the quality of work and           No change                   Average
 patient care they are able to deliver
 KF2. % agreeing that their role makes a difference to           No change                   Average
 patients
* KF3. Work pressure felt by staff                               No change                   Average
 KF4. Effective team working                                     No change                 ! Below (worse than) average
* KF5. % working extra hours                                     No change                   Average
STAFF PLEDGE 2: To provide all staff with personal development, access to appropriate education and
training for their jobs, and line management support to enable them to fulfil their potential.
 KF6. % receiving job-relevant training, learning or             No change                   Average
 development in last 12 mths
 KF7. % appraised in last 12 mths                                No change                 ! Below (worse than) average
 KF8. % having well structured appraisals in last 12             No change                 ! Below (worse than) average
 mths
 KF9. Support from immediate managers                            No change                   Average
STAFF PLEDGE 3: To provide support and opportunities for staff to maintain their health, well-being and
safety.
 Occupational health and safety
 KF10. % receiving health and safety training in last 12                                     Average
                                                            ! Decrease (worse than 13)
 mths
* KF11. % suffering work-related stress in last 12 mths     ! Increase (worse than 13)       Average
 Errors and incidents
* KF12. % witnessing potentially harmful errors, near            No change                   Average
  misses or incidents in last mth
 KF13. % reporting errors, near misses or incidents              No change                   Above (better than) average
 witnessed in the last mth
 KF14. Fairness and effectiveness of incident reporting          No change                   Average
 procedures
 KF15. % agreeing that they would feel secure raising                                        Above (better than) average
                                                            --
 concerns about unsafe clinical practice




                                                                                                                  11
3.4. Summary of all Key Findings for Queen Victoria Hospital NHS Foundation Trust
      (cont)
                                                             Change since 2013 survey   Ranking, compared with
                                                                                        all acute specialist trusts
                                                                                                  in 2014
 Violence and harassment
* KF16. % experiencing physical violence from patients,       No change                 Average
  relatives or the public in last 12 mths
* KF17. % experiencing physical violence from staff in        No change                 Below (better than) average
  last 12 mths
* KF18. % experiencing harassment, bullying or abuse          No change                 Average
  from patients, relatives or the public in last 12 mths
* KF19. % experiencing harassment, bullying or abuse          No change                 Below (better than) average
  from staff in last 12 mths
 Health and well-being
* KF20. % feeling pressure in last 3 mths to attend work      No change                 Average
  when feeling unwell
STAFF PLEDGE 4: To engage staff in decisions that affect them, the services they provide and empower
them to put forward ways to deliver better and safer services.
 KF21. % reporting good communication between senior          No change                 Average
 management and staff
 KF22. % able to contribute towards improvements at           No change                 Average
 work
ADDITIONAL THEME: Staff satisfaction
 KF23. Staff job satisfaction                                 No change                 Average
 KF24. Staff recommendation of the trust as a place to        No change                 Above (better than) average
 work or receive treatment
 KF25. Staff motivation at work                               No change                 Average
ADDITIONAL THEME: Equality and diversity
 KF26. % having equality and diversity training in last 12    No change                 Above (better than) average
 mths
 KF27. % believing the trust provides equal opportunities     No change                 Average
 for career progression or promotion
* KF28. % experiencing discrimination at work in last 12      No change                 Below (better than) average
  mths
ADDITIONAL THEME: Patient experience measures
 Patient/Service user experience Feedback
 KF29. % agreeing feedback from patients/service users
 is used to make informed decisions in their           --                               Average
 directorate/department




                                                                                                            12
4. Key Findings for Queen Victoria Hospital NHS Foundation Trust
503 staff at Queen Victoria Hospital NHS Foundation Trust took part in this survey. This is a
response rate of 56%1 which is above average for acute specialist trusts in England, and
compares with a response rate of 61% in this trust in the 2013 survey.

This section presents each of the 29 Key Findings, using data from the trust's 2014 survey, and
compares these to other acute specialist trusts in England and to the trust's performance in the
2013 survey. The findings are arranged under six headings – the four staff pledges from the
NHS Constitution, and the three additional themes of staff satisfaction, equality and diversity and
patient experience measures.

Positive findings are indicated with a green arrow (e.g. where the trust is better than average, or
where the score has improved since 2013). Negative findings are highlighted with a red arrow
(e.g. where the trust’s score is worse than average, or where the score is not as good as 2013).
An equals sign indicates that there has been no change.

    STAFF PLEDGE 1: To provide all staff with clear roles, responsibilities and
    rewarding jobs.

KEY FINDING 1. Percentage of staff feeling satisfied with the quality of work and patient
care they are able to deliver




KEY FINDING 2. Percentage of staff agreeing that their role makes a difference to patients




1
 Questionnaires were sent to all 904 staff eligible to receive the survey. This includes only staff employed directly by the
trust (i.e. excluding staff working for external contractors). It excludes bank staff unless they are also employed directly
elsewhere in the trust. When calculating the response rate, questionnaires could only be counted if they were received
with their ID number intact, by the closing date.
                                                                                                                          13
KEY FINDING 3. Work pressure felt by staff




KEY FINDING 4. Effective team working




KEY FINDING 5. Percentage of staff working extra hours




STAFF PLEDGE 2: To provide all staff with personal development, access to
appropriate education and training for their jobs, and line management support to
enable them to fulfil their potential.

KEY FINDING 6. Percentage of staff receiving job-relevant training, learning or
development in last 12 months




                                                                                  14
KEY FINDING 7. Percentage of staff appraised in last 12 months




KEY FINDING 8. Percentage of staff having well structured appraisals in last 12 months




KEY FINDING 9. Support from immediate managers




STAFF PLEDGE 3: To provide support and opportunities for staff to maintain
their health, well-being and safety.
Occupational health and safety

KEY FINDING 10. Percentage of staff receiving health and safety training in last 12
months




                                                                                         15
KEY FINDING 11. Percentage of staff suffering work-related stress in last 12 months




Errors and incidents

KEY FINDING 12. Percentage of staff witnessing potentially harmful errors, near misses
or incidents in last month




KEY FINDING 13. Percentage of staff reporting errors, near misses or incidents witnessed
in the last month




KEY FINDING 14. Fairness and effectiveness of incident reporting procedures




                                                                                         16
KEY FINDING 15. Percentage of staff agreeing that they would feel secure raising
concerns about unsafe clinical practice




Violence and harassment

KEY FINDING 16. Percentage of staff experiencing physical violence from patients,
relatives or the public in last 12 months




KEY FINDING 17. Percentage of staff experiencing physical violence from staff in last 12
months




KEY FINDING 18. Percentage of staff experiencing harassment, bullying or abuse from
patients, relatives or the public in last 12 months




                                                                                       17
KEY FINDING 19. Percentage of staff experiencing harassment, bullying or abuse from
staff in last 12 months




Health and well-being

KEY FINDING 20. Percentage of staff feeling pressure in last 3 months to attend work
when feeling unwell




STAFF PLEDGE 4: To engage staff in decisions that affect them, the services
they provide and empower them to put forward ways to deliver better and safer
services.

KEY FINDING 21. Percentage of staff reporting good communication between senior
management and staff




KEY FINDING 22. Percentage of staff able to contribute towards improvements at work




                                                                                       18
ADDITIONAL THEME: Staff satisfaction

KEY FINDING 23. Staff job satisfaction




KEY FINDING 24. Staff recommendation of the trust as a place to work or receive
treatment




KEY FINDING 25. Staff motivation at work




ADDITIONAL THEME: Equality and diversity

KEY FINDING 26. Percentage of staff having equality and diversity training in last 12
months




                                                                                        19
KEY FINDING 27. Percentage of staff believing the trust provides equal opportunities for
career progression or promotion




KEY FINDING 28. Percentage of staff experiencing discrimination at work in last 12
months




ADDITIONAL THEME: Patient experience measures
Patient/Service user experience Feedback

KEY FINDING 29. Percentage of staff agreeing that feedback from patients/service users
is used to make informed decisions in their directorate/department




                                                                                       20
5. Key Findings by work group characteristics
Tables 5.1 to 5.4 show the Key Findings at Queen Victoria Hospital NHS Foundation Trust
broken down by work group characteristics: occupational groups, locations, locations and full
time/part time staff.


Technical notes:

•   As in previous years, there are two types of Key Finding:

        -   percentage scores, i.e. percentage of staff giving a particular response to one, or a
            series of, survey questions

        -   scale summary scores, calculated by converting staff responses to particular
            questions into scores. For each of these scale summary scores, the minimum score
            is always 1 and the maximum score is 5

•   For most of the Key Findings presented in tables 5.1 to 5.4, the higher the score the better.
    However, there are some Key Findings for which a high score would represent a negative
    result. For these Key Findings, marked with an asterix and shown in italics, the lower the
    score the better.

•   Care should be taken not to over interpret the findings if scores differ slightly. For example, if
    for 'KF8. % having well structured appraisals in last 12 months' staff in Group A score 45%,
    and staff in Group B score 40%, it may appear that a higher proportion of staff in Group A
    have had well structured appraisals than staff in Group B. However, because of small
    numbers in these sub-groups, it is probably not statistically significant. A more sensible
    interpretation would be that, on average, similar proportions of staff in Group A and B have
    well structured appraisals.

•   Please note that, unlike the overall Trust scores, data in this section are not weighted.

•   Please also note that all percentage scores are shown to the nearest 1%. This means
    scores of less than 0.5% are displayed as 0%.

•   In order to preserve anonymity of individual staff, a score is replaced with a dash if the staff
    group in question contributed fewer than 11 responses to that score.




                                                                                                   21
Table 5.1: Key Findings for different occupational groups




STAFF PLEDGE 1: To provide all staff with clear roles, responsibilities and rewarding jobs.
  KF1. % feeling satisfied with the quality of
                                                      84     87      93     95      91     67      86     85      63        65
  work and patient care they are able to deliver
  KF2. % agreeing that their role makes a
                                                      97    100      93     98      95     90      86     82      87        59
  difference to patients
* KF3. Work pressure felt by staff                   2.81   2.78    2.78   2.76    2.59   3.21    2.89   3.06    3.06       3.29
  KF4. Effective team working                        3.82   4.07    3.68   3.94    3.79   3.70    3.50   3.75    3.66       3.60
* KF5. % working extra hours                          77     71      56     81      73     85      57     62      79        36
STAFF PLEDGE 2: To provide all staff with personal development, access to appropriate education and
training for their jobs, and line management support to enable them to fulfil their potential.
  KF6. % receiving job-relevant training,
                                                      90     88      89     81      82     90      82     70      76        53
  learning or development in last 12 mths
  KF7. % appraised in last 12 mths                    83     88      76     93     100     65      77     59      67        70
  KF8. % having well structured appraisals in
                                                      39     38      28     44      64     26      59     23      26        26
  last 12 mths
  KF9. Support from immediate managers               3.82   3.80    3.56   3.75    4.34   3.80    3.93   3.61    3.88       2.61
STAFF PLEDGE 3: To provide support and opportunities for staff to maintain their health, well-being and
safety.
  Occupational health and safety
  KF10. % receiving health and safety training
                                                      88     95      83     73      91     75      77     74      71        43
  in last 12 mths
* KF11. % suffering work-related stress in last
                                                      40     21      21     21      23     50      30     37      43        35
  12 mths
  Errors and incidents
* KF12. % witnessing potentially harmful errors,
                                                      44     29      17     25      23     38      48     24      7         27
  near misses or incidents in last mth
  KF13. % reporting errors, near misses or
                                                      95      -       -    100      -       -      91     91      -          -
  incidents witnessed in the last mth
  KF14. Fairness and effectiveness of incident
                                                     3.69   3.47    3.59   3.89    3.88   3.66    3.76   3.40    3.61       3.19
  reporting procedures
  KF15. % agreeing that they would feel secure
                                                      79     75      79     82      91     85      70     70      72        43
  raising concerns about unsafe clinical practice
Number of respondents                                 95     24      29     45      22     21      23     95      44        23




Due to low numbers of respondents, no scores are shown for the following occupational groups: Occupational Therapy,
Radiography, General Management, Public Health / Health Improvement and Commissioning Staff.
                                                                                                                       22
Table 5.1: Key Findings for different occupational groups (cont)




  Violence and harassment
* KF16. % experiencing physical violence from
                                                      14      5      7       2      19      0      9       0      0          4
  patients, relatives or the public in last 12 mths
* KF17. % experiencing physical violence from
                                                       2      0      0       2      0       5      0       0      0          4
  staff in last 12 mths
* KF18. % experiencing harassment, bullying or
  abuse from patients, relatives or the public in     38     25      19     14      24     10      26     24      2         22
  last 12 mths
* KF19. % experiencing harassment, bullying or
                                                      28     21      14     19      5      10      9      24      16        38
  abuse from staff in last 12 mths
  Health and well-being
* KF20. % feeling pressure in last 3 mths to
                                                      22     30      33     17      10     26      24     27      16        48
  attend work when feeling unwell
STAFF PLEDGE 4: To engage staff in decisions that affect them, the services they provide and empower
them to put forward ways to deliver better and safer services.
  KF21. % reporting good communication
                                                      43     17      36     52      50     20      57     17      23        26
  between senior management and staff
  KF22. % able to contribute towards
                                                      71     75      64     80      82     57      70     73      80        30
  improvements at work
ADDITIONAL THEME: Staff satisfaction
  KF23. Staff job satisfaction                        3.78   3.64   3.54   3.94    4.25   3.66    3.67   3.68    3.80       2.96
  KF24. Staff recommendation of the trust as a
                                                      4.20   3.97   4.25   4.42    4.70   4.12    4.23   4.02    4.14       3.55
  place to work or receive treatment
  KF25. Staff motivation at work                      3.99   3.71   3.75   4.27    4.21   3.83    3.83   3.90    3.80       3.16
ADDITIONAL THEME: Equality and diversity
  KF26. % having equality and diversity training
                                                      72     70      83     64      73     67      82     65      59        39
  in last 12 mths
  KF27. % believing the trust provides equal
  opportunities for career progression or             92     85      88    100     100     91      93     95      94        47
  promotion
* KF28. % experiencing discrimination at work
                                                      11      8      7       7      9       0      13      5      2         13
  in last 12 mths
ADDITIONAL THEME: Patient experience measures
  Patient/Service user experience Feedback
  KF29. % agreeing feedback from
  patients/service users is used to make
                                                      67     78      68     63      55     58      64     56      23         -
  informed decisions in their
  directorate/department
Overall staff engagement                              4.00   3.82   3.86   4.20    4.40   3.89    3.86   3.86    3.94       3.28
Number of respondents                                 95     24      29     45      22     21      23     95      44        23




Due to low numbers of respondents, no scores are shown for the following occupational groups: Occupational Therapy,
Radiography, General Management, Public Health / Health Improvement and Commissioning Staff.
                                                                                                                       23
Table 5.2: Key Findings for different locations




STAFF PLEDGE 1: To provide all staff with clear roles, responsibilities and rewarding jobs.
  KF1. % feeling satisfied with the quality of
                                                        88         89          -         75         62       73      83
  work and patient care they are able to deliver
  KF2. % agreeing that their role makes a
                                                        90         95          -         76         76       94      94
  difference to patients
* KF3. Work pressure felt by staff                     3.01       2.95       2.88       3.20       2.81      3.13   2.81
  KF4. Effective team working                          3.76       3.82       3.96       3.30       3.62      3.87   3.80
* KF5. % working extra hours                            76         74         63         44         65       82      64
STAFF PLEDGE 2: To provide all staff with personal development, access to appropriate education and
training for their jobs, and line management support to enable them to fulfil their potential.
  KF6. % receiving job-relevant training,
                                                        79         88         75         48         69       60      87
  learning or development in last 12 mths
  KF7. % appraised in last 12 mths                      74         86         81         76         63       77      78
  KF8. % having well structured appraisals in
                                                        33         54         31         24         22       38      34
  last 12 mths
  KF9. Support from immediate managers                 3.57       4.09       3.94       2.76       3.97      3.98   3.78
STAFF PLEDGE 3: To provide support and opportunities for staff to maintain their health, well-being and
safety.
  Occupational health and safety
  KF10. % receiving health and safety training
                                                        74         87         81         46         75       70      88
  in last 12 mths
* KF11. % suffering work-related stress in last
                                                        37         26         50         35         41       45      32
  12 mths
  Errors and incidents
* KF12. % witnessing potentially harmful errors,
                                                        29         25         13         19         15        0      35
  near misses or incidents in last mth
  KF13. % reporting errors, near misses or
                                                        94         100         -          -          -        -      92
  incidents witnessed in the last mth
  KF14. Fairness and effectiveness of incident
                                                       3.62       3.73       3.84       3.21       3.51      3.71   3.60
  reporting procedures
  KF15. % agreeing that they would feel secure
                                                        74         82         80         47         68       68      76
  raising concerns about unsafe clinical practice
Number of respondents                                   164        84         16         39         28       22      150




Please note that the locations classification was provided by Queen Victoria Hospital NHS Foundation Trust
                                                                                                                    24
Table 5.2: Key Findings for different locations (cont)




  Violence and harassment
* KF16. % experiencing physical violence from
                                                         4          7          0          3          0        0          8
  patients, relatives or the public in last 12 mths
* KF17. % experiencing physical violence from
                                                         1          0          0          3          0        0          1
  staff in last 12 mths
* KF18. % experiencing harassment, bullying or
  abuse from patients, relatives or the public in       21         17          0         23          0        0      33
  last 12 mths
* KF19. % experiencing harassment, bullying or
                                                        22         11         13         38         14       15      23
  abuse from staff in last 12 mths
  Health and well-being
* KF20. % feeling pressure in last 3 mths to
                                                        32         18         42         44         12       10      20
  attend work when feeling unwell
STAFF PLEDGE 4: To engage staff in decisions that affect them, the services they provide and empower
them to put forward ways to deliver better and safer services.
  KF21. % reporting good communication
                                                        28         51         44         16         19       32      36
  between senior management and staff
  KF22. % able to contribute towards
                                                        75         81         81         36         71       95      66
  improvements at work
ADDITIONAL THEME: Staff satisfaction
  KF23. Staff job satisfaction                         3.65       4.03       3.92       3.03       3.66      4.03   3.68
  KF24. Staff recommendation of the trust as a
                                                       4.10       4.46       4.27       3.66       3.88      4.53   4.17
  place to work or receive treatment
  KF25. Staff motivation at work                       3.91       4.04       3.94       3.27       3.63      4.17   3.88
ADDITIONAL THEME: Equality and diversity
  KF26. % having equality and diversity training
                                                        62         81         53         49         57       70      77
  in last 12 mths
  KF27. % believing the trust provides equal
  opportunities for career progression or               93         97         100        56        100       86      92
  promotion
* KF28. % experiencing discrimination at work
                                                         5          5          0         15          4       10      10
  in last 12 mths
ADDITIONAL THEME: Patient experience measures
  Patient/Service user experience Feedback
  KF29. % agreeing feedback from
  patients/service users is used to make
                                                        55         58          -          -          -       42      67
  informed decisions in their
  directorate/department
Overall staff engagement                               3.90       4.18       4.07       3.35       3.77      4.32   3.90
Number of respondents                                   164        84         16         39         28       22      150




Please note that the locations classification was provided by Queen Victoria Hospital NHS Foundation Trust
                                                                                                                    25
Table 5.3: Key Findings for different locations




STAFF PLEDGE 1: To provide all staff with clear roles, responsibilities and rewarding jobs.
  KF1. % feeling satisfied with the quality of
                                                      82    87      -    88    100    62    91     76    73      84    89    85
  work and patient care they are able to deliver
  KF2. % agreeing that their role makes a
                                                       -    93      -   100     94    76    90     77    94      94    89    93
  difference to patients
* KF3. Work pressure felt by staff                   3.73 2.91 2.88 3.06 3.21 2.81 2.92 3.16 3.13 2.80 3.15 2.73
  KF4. Effective team working                          -   3.73 3.96 4.11 3.81 3.62 3.80 3.25 3.87 3.79 3.82 3.82
* KF5. % working extra hours                          45    78     63    83     76    65    78     40    82      62    81    64
STAFF PLEDGE 2: To provide all staff with personal development, access to appropriate education and
training for their jobs, and line management support to enable them to fulfil their potential.
  KF6. % receiving job-relevant training,
                                                       -    81     75    88     88    69    88     44    60      87    69    85
  learning or development in last 12 mths
  KF7. % appraised in last 12 mths                    67    90     81    72     88    63    58     73    77      79    67    90
  KF8. % having well structured appraisals in
                                                       -    40     31    33     71    22    27     28    38      34    26    55
  last 12 mths
  KF9. Support from immediate managers               3.25 3.60 3.94 4.04 3.73 3.97 3.78 2.74 3.98 3.79 3.24 4.24
STAFF PLEDGE 3: To provide support and opportunities for staff to maintain their health, well-being and
safety.
  Occupational health and safety
  KF10. % receiving health and safety training
                                                      64    76     81    88     71    75    73     44    70      89    74    93
  in last 12 mths
* KF11. % suffering work-related stress in last
                                                       -    33     50    11     24    41    39     34    45      31    35    31
  12 mths
  Errors and incidents
* KF12. % witnessing potentially harmful errors,
                                                      42    35     13    22     47    15    21     16        0   35    22    14
  near misses or incidents in last mth
  KF13. % reporting errors, near misses or
                                                       -    96      -     -      -     -    100     -        -   92    -     -
  incidents witnessed in the last mth
  KF14. Fairness and effectiveness of incident
                                                       -   3.70 3.84 3.82 3.60 3.51 3.70 3.24 3.71 3.59 3.39 3.73
  reporting procedures
  KF15. % agreeing that they would feel secure
                                                       -    76     80    67     88    68    76     52    68      76    77    85
  raising concerns about unsafe clinical practice
Number of respondents                                 12    71     16    18     17    28    54     34    22      143   27    42




Please note that the locations classification was provided by Queen Victoria Hospital NHS Foundation Trust
                                                                                                                        26
Table 5.3: Key Findings for different locations (cont)




  Violence and harassment
* KF16. % experiencing physical violence from
                                                       0     6      0     0     12     0     2     3         0    9    4     10
  patients, relatives or the public in last 12 mths
* KF17. % experiencing physical violence from
                                                       0     1      0     0     0      0     2     3         0    1    0      0
  staff in last 12 mths
* KF18. % experiencing harassment, bullying or
  abuse from patients, relatives or the public in      -    13      0    11     18     0    24     26        0   34    37    23
  last 12 mths
* KF19. % experiencing harassment, bullying or
                                                       -    20     13    24     6     14    18     36    15      24    30    10
  abuse from staff in last 12 mths
  Health and well-being
* KF20. % feeling pressure in last 3 mths to
                                                      64    39     42     6     29    12    20     47    10      20    25    17
  attend work when feeling unwell
STAFF PLEDGE 4: To engage staff in decisions that affect them, the services they provide and empower
them to put forward ways to deliver better and safer services.
  KF21. % reporting good communication
                                                       9    29     44    61     47    19    34     15    32      34    19    48
  between senior management and staff
  KF22. % able to contribute towards
                                                      73    72     81    72     82    71    76     41    95      66    78    81
  improvements at work
ADDITIONAL THEME: Staff satisfaction
  KF23. Staff job satisfaction                        3.12 3.71 3.92 3.78 3.73 3.66 3.75 3.04 4.03 3.66 3.53 4.21
  KF24. Staff recommendation of the trust as a
                                                      4.06 4.17 4.27 4.40 4.12 3.88 4.16 3.74 4.53 4.16 3.80 4.61
  place to work or receive treatment
  KF25. Staff motivation at work                      3.30 3.78 3.94 4.11 3.78 3.63 4.01 3.33 4.17 3.87 4.31 4.13
ADDITIONAL THEME: Equality and diversity
  KF26. % having equality and diversity training
                                                      36    60     53    78     82    57    71     53    70      79    63    80
  in last 12 mths
  KF27. % believing the trust provides equal
  opportunities for career progression or              -    88    100    94     92   100    97     56    86      92    94    100
  promotion
* KF28. % experiencing discrimination at work
                                                       9     3      0     6     6      4     6     18    10      11    4      5
  in last 12 mths
ADDITIONAL THEME: Patient experience measures
  Patient/Service user experience Feedback
  KF29. % agreeing feedback from
  patients/service users is used to make
                                                       -    56      -    82      -     -    51      -    42      68    50    53
  informed decisions in their
  directorate/department
Overall staff engagement                              3.60 3.91 4.07 4.08 3.90 3.77 3.95 3.39 4.32 3.89 3.91 4.31
Number of respondents                                 12    71     16    18     17    28    54     34    22      143   27    42




Please note that the locations classification was provided by Queen Victoria Hospital NHS Foundation Trust
                                                                                                                        27
Table 5.4: Key Findings for different work groups
                                                                                Full time / part timea




    STAFF PLEDGE 1: To provide all staff with clear roles, responsibilities and rewarding jobs.
     KF1. % feeling satisfied with the quality of
                                                                          83                             86
     work and patient care they are able to deliver
     KF2. % agreeing that their role makes a
                                                                          89                             93
     difference to patients
* KF3. Work pressure felt by staff                                       2.99                            2.81
     KF4. Effective team working                                         3.79                            3.68
* KF5. % working extra hours                                              73                             59
    STAFF PLEDGE 2: To provide all staff with personal development, access to appropriate education and
    training for their jobs, and line management support to enable them to fulfil their potential.
     KF6. % receiving job-relevant training,
                                                                          80                             82
     learning or development in last 12 mths
     KF7. % appraised in last 12 mths                                     75                             82
     KF8. % having well structured appraisals in
                                                                          36                             33
     last 12 mths
     KF9. Support from immediate managers                                3.73                            3.69
    STAFF PLEDGE 3: To provide support and opportunities for staff to maintain their health, well-being and
    safety.
     Occupational health and safety
     KF10. % receiving health and safety training
                                                                          77                             83
     in last 12 mths
* KF11. % suffering work-related stress in last
                                                                          36                             30
  12 mths
     Errors and incidents
* KF12. % witnessing potentially harmful errors,
                                                                          29                             20
  near misses or incidents in last mth
     KF13. % reporting errors, near misses or
                                                                          95                             89
     incidents witnessed in the last mth
     KF14. Fairness and effectiveness of incident
                                                                         3.60                            3.63
     reporting procedures
     KF15. % agreeing that they would feel secure
                                                                          74                             76
     raising concerns about unsafe clinical practice
    Number of respondents                                                357                             134




a
    Full time is defined as staff contracted to work 30 hours or more a week
                                                                                                                28
Table 5.4: Key Findings for different work groups (cont)
                                                                                Full time / part timea




     Violence and harassment
* KF16. % experiencing physical violence from
                                                                           6                              3
  patients, relatives or the public in last 12 mths
* KF17. % experiencing physical violence from
                                                                           1                              1
  staff in last 12 mths
* KF18. % experiencing harassment, bullying or
  abuse from patients, relatives or the public in                         21                             23
  last 12 mths
* KF19. % experiencing harassment, bullying or
                                                                          20                             18
  abuse from staff in last 12 mths
     Health and well-being
* KF20. % feeling pressure in last 3 mths to
                                                                          27                             20
  attend work when feeling unwell
    STAFF PLEDGE 4: To engage staff in decisions that affect them, the services they provide and empower
    them to put forward ways to deliver better and safer services.
     KF21. % reporting good communication
                                                                          35                             31
     between senior management and staff
     KF22. % able to contribute towards
                                                                          74                             67
     improvements at work
    ADDITIONAL THEME: Staff satisfaction
     KF23. Staff job satisfaction                                        3.70                            3.73
     KF24. Staff recommendation of the trust as a
                                                                         4.17                            4.17
     place to work or receive treatment
     KF25. Staff motivation at work                                      3.86                            3.88
    ADDITIONAL THEME: Equality and diversity
     KF26. % having equality and diversity training
                                                                          65                             76
     in last 12 mths
     KF27. % believing the trust provides equal
     opportunities for career progression or                              91                             92
     promotion
* KF28. % experiencing discrimination at work
                                                                           7                              6
  in last 12 mths
    ADDITIONAL THEME: Patient experience measures
     Patient/Service user experience Feedback
     KF29. % agreeing feedback from
     patients/service users is used to make
                                                                          61                             57
     informed decisions in their
     directorate/department
    Overall staff engagement                                             3.94                            3.90
    Number of respondents                                                357                             134




a
    Full time is defined as staff contracted to work 30 hours or more a week
                                                                                                                29
6. Key Findings by demographic groups
Tables 6.1 and 6.2 show the Key Findings at Queen Victoria Hospital NHS Foundation Trust
broken down by different demographic groups: age group, gender, disability and ethnic
background.


Technical notes:

•   As in previous years, there are two types of Key Finding:

        -   percentage scores, i.e. percentage of staff giving a particular response to one, or a
            series of, survey questions

        -   scale summary scores, calculated by converting staff responses to particular
            questions into scores. For each of these scale summary scores, the minimum score
            is always 1 and the maximum score is 5

•   For most of the Key Findings presented in tables 6.1 and 6.2, the higher the score the
    better. However, there are some Key Findings for which a high score would represent a
    negative result. For these Key Findings, marked with an asterix and shown in italics, the
    lower the score the better.

•   Care should be taken not to over interpret the findings if scores differ slightly. For example, if
    for 'KF8. % having well structured appraisals in last 12 months' staff in Group A score 45%,
    and staff in Group B score 40%, it may appear that a higher proportion of staff in Group A
    have had well structured appraisals than staff in Group B. However, because of small
    numbers in these sub-groups, it is probably not statistically significant. A more sensible
    interpretation would be that, on average, similar proportions of staff in Group A and B have
    well structured appraisals.

•   Please note that, unlike the overall Trust scores, data in this section are not weighted.

•   Please also note that all percentage scores are shown to the nearest 1%. This means
    scores of less than 0.5% are displayed as 0%.

•   In order to preserve anonymity of individual staff, a score is replaced with a dash if the
    demographic group in question contributed fewer than 11 responses to that score.




                                                                                                   30
Table 6.1: Key Findings for different age groups
                                                                          Age group




STAFF PLEDGE 1: To provide all staff with clear roles, responsibilities and rewarding jobs.
 KF1. % feeling satisfied with the quality of
                                                   94              90                 83           80
 work and patient care they are able to deliver
 KF2. % agreeing that their role makes a
                                                   89              95                 91           90
 difference to patients
* KF3. Work pressure felt by staff                 2.66            2.84               2.94        3.03
 KF4. Effective team working                       3.63            3.94               3.66        3.78
* KF5. % working extra hours                       66              80                 64           68
STAFF PLEDGE 2: To provide all staff with personal development, access to appropriate education and
training for their jobs, and line management support to enable them to fulfil their potential.
 KF6. % receiving job-relevant training,
                                                   83              87                 77           79
 learning or development in last 12 mths
 KF7. % appraised in last 12 mths                  66              84                 76           79
 KF8. % having well structured appraisals in
                                                   39              45                 31           35
 last 12 mths
 KF9. Support from immediate managers              4.07            3.91               3.52        3.69
STAFF PLEDGE 3: To provide support and opportunities for staff to maintain their health, well-being and
safety.
 Occupational health and safety
 KF10. % receiving health and safety training
                                                   82              83                 76           80
 in last 12 mths
* KF11. % suffering work-related stress in last
                                                   27              31                 36           35
  12 mths
 Errors and incidents
* KF12. % witnessing potentially harmful errors,
                                                   30              28                 24           27
  near misses or incidents in last mth
 KF13. % reporting errors, near misses or
                                                   94              95                 100          92
 incidents witnessed in the last mth
 KF14. Fairness and effectiveness of incident
                                                   3.71            3.74               3.59        3.57
 reporting procedures
 KF15. % agreeing that they would feel secure
                                                   77              82                 74           70
 raising concerns about unsafe clinical practice
Number of respondents                              57              68                 127         232




                                                                                                    31
Table 6.1: Key Findings for different age groups (cont)
                                                                       Age group




  Violence and harassment
* KF16. % experiencing physical violence from
                                                      13         3                  7            3
  patients, relatives or the public in last 12 mths
* KF17. % experiencing physical violence from
                                                       0         1                  2            1
  staff in last 12 mths
* KF18. % experiencing harassment, bullying or
  abuse from patients, relatives or the public in     23         18                22           22
  last 12 mths
* KF19. % experiencing harassment, bullying or
                                                      15         11                23           22
  abuse from staff in last 12 mths
  Health and well-being
* KF20. % feeling pressure in last 3 mths to
                                                      33         21                30           22
  attend work when feeling unwell
STAFF PLEDGE 4: To engage staff in decisions that affect them, the services they provide and empower
them to put forward ways to deliver better and safer services.
  KF21. % reporting good communication
                                                      45         43                36           28
  between senior management and staff
  KF22. % able to contribute towards
                                                      74         78                69           70
  improvements at work
ADDITIONAL THEME: Staff satisfaction
  KF23. Staff job satisfaction                        3.78      3.96               3.63        3.67
  KF24. Staff recommendation of the trust as a
                                                      4.34      4.39               4.12        4.10
  place to work or receive treatment
  KF25. Staff motivation at work                      3.69      3.99               3.86        3.91
ADDITIONAL THEME: Equality and diversity
  KF26. % having equality and diversity training
                                                      79         75                67           66
  in last 12 mths
  KF27. % believing the trust provides equal
  opportunities for career progression or             96        100                89           88
  promotion
* KF28. % experiencing discrimination at work
                                                      14         1                  6            8
  in last 12 mths
ADDITIONAL THEME: Patient experience measures
  Patient/Service user experience Feedback
  KF29. % agreeing feedback from
  patients/service users is used to make
                                                      64         65                57           57
  informed decisions in their
  directorate/department
Overall staff engagement                              3.92      4.10               3.89        3.91
Number of respondents                                 57         68                127         232




                                                                                                 32
Table 6.2: Key Findings for other demographic groups
                                                        Gender            Disability        Ethnic background




STAFF PLEDGE 1: To provide all staff with clear roles, responsibilities and rewarding jobs.
 KF1. % feeling satisfied with the quality of
                                                   91            82     81             84     84        84
 work and patient care they are able to deliver
 KF2. % agreeing that their role makes a
                                                   93            91     89             91     90        92
 difference to patients
* KF3. Work pressure felt by staff                 2.77          2.98   3.02       2.93       2.96      2.73
 KF4. Effective team working                       3.80          3.74   3.84       3.73       3.74      3.90
* KF5. % working extra hours                       76            67     69             70     70        63
STAFF PLEDGE 2: To provide all staff with personal development, access to appropriate education and
training for their jobs, and line management support to enable them to fulfil their potential.
 KF6. % receiving job-relevant training,
                                                   79            80     78             80     79        90
 learning or development in last 12 mths
 KF7. % appraised in last 12 mths                  78            77     79             77     76        78
 KF8. % having well structured appraisals in
                                                   43            35     36             36     33        51
 last 12 mths
 KF9. Support from immediate managers              3.58          3.75   3.66       3.73       3.71      3.79
STAFF PLEDGE 3: To provide support and opportunities for staff to maintain their health, well-being and
safety.
 Occupational health and safety
 KF10. % receiving health and safety training
                                                   72            82     81             79     80        68
 in last 12 mths
* KF11. % suffering work-related stress in last
                                                   25            37     53             30     35        24
  12 mths
 Errors and incidents
* KF12. % witnessing potentially harmful errors,
                                                   25            27     31             26     27        24
  near misses or incidents in last mth
 KF13. % reporting errors, near misses or
                                                   95            95     97             95     94        100
 incidents witnessed in the last mth
 KF14. Fairness and effectiveness of incident
                                                   3.69          3.61   3.50       3.64       3.59      3.77
 reporting procedures
 KF15. % agreeing that they would feel secure
                                                   72            75     67             76     75        69
 raising concerns about unsafe clinical practice
Number of respondents                              90            380    96         377        427       52




                                                                                                       33
Table 6.2: Key Findings for other demographic groups (cont)
                                                           Gender               Disability        Ethnic background




  Violence and harassment
* KF16. % experiencing physical violence from
                                                       3             6      3                5      5          8
  patients, relatives or the public in last 12 mths
* KF17. % experiencing physical violence from
                                                       1             1      0                1      1          2
  staff in last 12 mths
* KF18. % experiencing harassment, bullying or
  abuse from patients, relatives or the public in     17            22     26                20     22        20
  last 12 mths
* KF19. % experiencing harassment, bullying or
                                                      21            19     27                18     18        34
  abuse from staff in last 12 mths
  Health and well-being
* KF20. % feeling pressure in last 3 mths to
                                                      29            24     35                23     27         7
  attend work when feeling unwell
STAFF PLEDGE 4: To engage staff in decisions that affect them, the services they provide and empower
them to put forward ways to deliver better and safer services.
  KF21. % reporting good communication
                                                      41            33     29                34     31        53
  between senior management and staff
  KF22. % able to contribute towards
                                                      72            72     58                74     72        65
  improvements at work
ADDITIONAL THEME: Staff satisfaction
  KF23. Staff job satisfaction                        3.73          3.71   3.54          3.75      3.72       3.69
  KF24. Staff recommendation of the trust as a
                                                      4.20          4.16   4.08          4.17      4.15       4.29
  place to work or receive treatment
  KF25. Staff motivation at work                      3.90          3.87   3.76          3.90      3.82       4.26
ADDITIONAL THEME: Equality and diversity
  KF26. % having equality and diversity training
                                                      61            70     72                67     70        60
  in last 12 mths
  KF27. % believing the trust provides equal
  opportunities for career progression or             85            93     88                92     92        79
  promotion
* KF28. % experiencing discrimination at work
                                                       9             6      9                7      6         19
  in last 12 mths
ADDITIONAL THEME: Patient experience measures
  Patient/Service user experience Feedback
  KF29. % agreeing feedback from
  patients/service users is used to make
                                                      52            61     57                61     60        56
  informed decisions in their
  directorate/department
Overall staff engagement                              3.97          3.92   3.81          3.95      3.91       4.09
Number of respondents                                 90            380    96            377       427        52




                                                                                                             34
7. Work and demographic profile of the survey respondents
The occupational group of the staff survey respondents is shown in table 7.1, other work
characteristics are shown in table 7.2, and demographic characteristics are shown in table 7.3.

Table 7.1: Occupational group of respondents
Occupational group                                                            Number           Percentage of
                                                                           questionnaires         survey
                                                                             returned          respondents
Nurses, Midwives and Nursing Assistants
  Registered Nurses - Adult / General                                            95                 20%
  Registered Nurses - Children                                                   13                  3%
  Other Registered Nurses                                                        11                  2%
  Nursing auxiliary / Nursing assistant / Healthcare assistant                   29                  6%
Medical and Dental
  Medical / Dental - Consultant                                                  26                  6%
  Medical / Dental - In Training                                                 12                  3%
  Medical / Dental - Other                                                        7                  1%
Allied Health Professionals
  Occupational Therapy                                                            9                  2%
  Physiotherapy                                                                  22                  5%
  Psychotherapy                                                                   5                  1%
  Radiography                                                                     5                  1%
  Other qualified Allied Health Professionals                                    16                  3%
  Support to Allied Health Professionals                                          5                  1%
Scientific and Technical / Healthcare Scientists
  Pharmacy                                                                        8                  2%
  Other qualified Scientific and Technical / Healthcare Scientists               12                  3%
  Support to Scientific and Technical / Healthcare Scientists                    10                  2%
Other groups
  Admin and Clerical                                                             95                 20%
  Central Functions / Corporate Services                                         44                  9%
  Maintenance / Ancillary                                                        23                  5%
  General Management                                                              4                  1%
  Other                                                                          17                  4%
  Did not specify                                                                31




Sums of percentages may add up to more than 100% due to rounding, and do not include 'did not specify' responses
                                                                                                              35
Table 7.2: Work characteristics of respondents

                                                                              Number           Percentage of
                                                                           questionnaires         survey
                                                                             returned          respondents

Full time / part time
  Full time                                                                     357                 73%
  Part time                                                                     134                 27%
  Did not specify                                                                12


Length of time in organisation
  Less than a year                                                               47                 10%
  Between 1 to 2 years                                                           75                 15%
  Between 3 to 5 years                                                           77                 16%
  Between 6 to 10 years                                                         132                 27%
  Between 11 to 15 years                                                         81                 17%
  Over 15 years                                                                  72                 15%
  Did not specify                                                                19




Sums of percentages may add up to more than 100% due to rounding, and do not include 'did not specify' responses
                                                                                                              36
Table 7.3: Demographic characteristics of respondents

                                                                              Number           Percentage of
                                                                           questionnaires         survey
                                                                             returned          respondents

Age group
  Between 16 and 30                                                              57                 12%
  Between 31 and 40                                                              68                 14%
  Between 41 and 50                                                             127                 26%
  51 and over                                                                   232                 48%
  Did not specify                                                                19


Gender
  Male                                                                           90                 19%
  Female                                                                        380                 81%
  Did not specify                                                                33


Ethnic background
  White                                                                         427                 89%
  Black and minority ethnic                                                      52                 11%
  Did not specify                                                                24


Disability
  Disabled                                                                       96                 20%
  Not disabled                                                                  377                 80%
  Did not specify                                                                30




Sums of percentages may add up to more than 100% due to rounding, and do not include 'did not specify' responses
                                                                                                              37
Appendix 1
Key Findings for Queen Victoria Hospital NHS Foundation Trust benchmarked
against other acute specialist trusts

Technical notes:

•   The first column in table A1 shows the trust's scores for each of the Key Findings. The same
    data are displayed in section 3 and 4 of this report.

•   The second column in table A1 shows the 95% confidence intervals around the trust's
    scores for each of the Key Findings.

•   The third column in table A1 shows the average (median) score for each of the Key Findings
    for acute specialist trusts. The same data are displayed in section 3 and 4 of this report.

•   The fourth and fifth columns in table A1 show the thresholds for below and above average
    scores for each of the Key Findings for acute specialist trusts. The data are used to describe
    comparisons with other trusts as displayed in section 3 and 4 of this report.

•   The sixth column in table A1 shows the lowest score attained for each of the Key Findings
    by an acute specialist trust.

•   The seventh column in table A1 shows the highest score attained for each of the Key
    Findings by an acute specialist trust.

•   For most of the Key Findings presented in table A1, the higher the score the better.
    However, there are some Key Findings for which a high score would represent a negative
    score. For these Key Findings, marked with an asterix and shown in italics, the lower the
    score the better.

•   Please note that the data presented in table A1 are rounded to the nearest whole number for
    percentage scores and to two decimal places for scale summary scores.




                                                                                                38
Table A1: Key Findings for Queen Victoria Hospital NHS Foundation Trust
     benchmarked against other acute specialist trusts
                                                      Your trust      National scores for acute specialist trusts




 Response rate                                     56          -      51        44        55        30        63
STAFF PLEDGE 1: To provide all staff with clear roles, responsibilities and rewarding jobs.
 KF1. % feeling satisfied with the quality of
                                                   84      [80, 87]   84        81        87        75        92
 work and patient care they are able to deliver
 KF2. % agreeing that their role makes a
                                                   91      [89, 94]   92        91        93        86        95
 difference to patients
* KF3. Work pressure felt by staff                           [2.85,
                                                   2.93               2.91     2.81      2.94      2.61      3.20
                                                             3.01]
 KF4. Effective team working                                 [3.69,
                                                   3.77               3.83     3.78      3.85      3.70      3.95
                                                             3.86]
* KF5. % working extra hours                       69      [65, 74]   72        69        74        62        76
STAFF PLEDGE 2: To provide all staff with personal development, access to appropriate education and
training for their jobs, and line management support to enable them to fulfil their potential.
 KF6. % receiving job-relevant training,
                                                   81      [78, 85]   81        79        81        76        86
 learning or development in last 12 mths
 KF7. % appraised in last 12 mths                  78      [74, 81]   84        79        87        68        92
 KF8. % having well structured appraisals in
                                                   37      [33, 42]   42        38        45        28        49
 last 12 mths
 KF9. Support from immediate managers                        [3.66,
                                                   3.74               3.78     3.73      3.81      3.58      4.02
                                                             3.83]
STAFF PLEDGE 3: To provide support and opportunities for staff to maintain their health, well-being and
safety.
 Occupational health and safety
 KF10. % receiving health and safety training
                                                   80      [76, 83]   78        73        80        63        92
 in last 12 mths
* KF11. % suffering work-related stress in last
                                                   35      [30, 39]   35        33        36        27        41
  12 mths
 Errors and incidents
* KF12. % witnessing potentially harmful errors,
                                                   29      [24, 33]   29        26        32        20        40
  near misses or incidents in last mth
 KF13. % reporting errors, near misses or
                                                   94      [91, 98]   92        90        93        80        96
 incidents witnessed in the last mth
 KF14. Fairness and effectiveness of incident                [3.58,
                                                   3.64               3.63     3.57      3.68      3.54      3.72
 reporting procedures                                        3.69]
 KF15. % agreeing that they would feel secure
                                                   75      [71, 79]   70        66        72        62        81
 raising concerns about unsafe clinical practice




                                                                                                           39
Table A1: Key Findings for Queen Victoria Hospital NHS Foundation Trust
     benchmarked against other acute specialist trusts (cont)
                                                           Your trust      National scores for acute specialist trusts




  Violence and harassment
* KF16. % experiencing physical violence from
                                                       6          [3, 8]    6        5         8         2         22
  patients, relatives or the public in last 12 mths
* KF17. % experiencing physical violence from
                                                       1          [0, 2]    1        1         2         1           3
  staff in last 12 mths
* KF18. % experiencing harassment, bullying or
  abuse from patients, relatives or the public in     22        [18, 26]   22        19        23        11        28
  last 12 mths
* KF19. % experiencing harassment, bullying or
                                                      19        [16, 23]   23        22        24        16        29
  abuse from staff in last 12 mths
  Health and well-being
* KF20. % feeling pressure in last 3 mths to
                                                      24        [20, 28]   23        22        24        18        29
  attend work when feeling unwell
STAFF PLEDGE 4: To engage staff in decisions that affect them, the services they provide and empower
them to put forward ways to deliver better and safer services.
  KF21. % reporting good communication
                                                      36        [31, 40]   37        31        39        24        44
  between senior management and staff
  KF22. % able to contribute towards
                                                      72        [68, 76]   71        70        72        66        80
  improvements at work
ADDITIONAL THEME: Staff satisfaction
  KF23. Staff job satisfaction                                    [3.66,
                                                      3.73                 3.72     3.67      3.73      3.56      3.94
                                                                  3.79]
  KF24. Staff recommendation of the trust as a                    [4.11,
                                                      4.18                 4.14     4.03      4.15      3.69      4.28
  place to work or receive treatment                              4.24]
  KF25. Staff motivation at work                                  [3.81,
                                                      3.89                 3.90     3.87      3.95      3.73      4.06
                                                                  3.96]
ADDITIONAL THEME: Equality and diversity
  KF26. % having equality and diversity training
                                                      69        [65, 73]   68        61        69        43        75
  in last 12 mths
  KF27. % believing the trust provides equal
  opportunities for career progression or             91        [89, 94]   90        87        92        79        95
  promotion
* KF28. % experiencing discrimination at work
                                                       7          [5, 9]    9        8         10        4         15
  in last 12 mths
ADDITIONAL THEME: Patient experience measures
  Patient/Service user experience Feedback
  KF29. % agreeing feedback from
  patients/service users is used to make
                                                      61        [55, 66]   62        57        65        53        73
  informed decisions in their
  directorate/department




                                                                                                                40
Appendix 2
Changes to the Key Findings since the 2012 and 2013 staff surveys


Technical notes:

•   For most of the Key Findings presented in tables A2.1 and A2.2, the higher the score the
    better. However, there are some Key Findings for which a high score would represent a
    negative result. For these Key Findings, marked with an asterix and shown in italics, the
    lower the score the better.

•   It is likely that we would see some small change simply due to sample differences between
    the two years. The final column of the tables shows whether the change in your trust is
    statistically significant or not. If a change is not significant, then there is no evidence of a real
    change in the trust score.

•   Please note that the trust scores and change scores presented in tables A2.1 and A2.2 are
    rounded to the nearest whole number for percentage scores and to two decimal places for
    scale summary scores.

•   All percentage scores are shown to the nearest 1%. This means scores of less than 0.5%
    are displayed as 0%.

•   In certain cases a dash (-) appears in Table A2.1 or A2.2. This is either because the Key
    Finding was not calculated in previous years, or there have been changes in how the Key
    Finding has been calculated this year.




To enable comparison between years, scores from 2013 and 2012 have been re-calculated and re-weighted using the
2014 formulae, so may appear slightly different from figures in previous feedback reports. More details about these
changes can be found in the document Making sense of your staff survey data, which can be downloaded from
www.nhsstaffsurveys.com.
                                                                                                                41
Table A2.1: Changes in the Key Findings for Queen Victoria Hospital NHS
     Foundation Trust since 2013 survey
                                                                      Queen Victoria Hospital NHS Foundation Trust
                                                                      2014      2013     Change      Statistically
                                                                      score     score                significant?

 Response rate                                                         56         61        -5            -
STAFF PLEDGE 1: To provide all staff with clear roles, responsibilities and rewarding jobs.
 KF1. % feeling satisfied with the quality of work and patient care
                                                                       84         87        -3            No
 they are able to deliver
 KF2. % agreeing that their role makes a difference to patients        91         94        -2            No
* KF3. Work pressure felt by staff                                    2.93       2.85      0.08           No
 KF4. Effective team working                                          3.77       3.86      -0.09          No
* KF5. % working extra hours                                           69         69        1             No
STAFF PLEDGE 2: To provide all staff with personal development, access to appropriate education and
training for their jobs, and line management support to enable them to fulfil their potential.
 KF6. % receiving job-relevant training, learning or development in
                                                                       81         78        3             No
 last 12 mths
 KF7. % appraised in last 12 mths                                      78         81        -4            No
 KF8. % having well structured appraisals in last 12 mths              37         41        -4            No
 KF9. Support from immediate managers                                 3.74       3.74      0.00           No
STAFF PLEDGE 3: To provide support and opportunities for staff to maintain their health, well-being and
safety.
 Occupational health and safety
 KF10. % receiving health and safety training in last 12 mths          80         85        -5           Yes
* KF11. % suffering work-related stress in last 12 mths                35         28        6            Yes
 Errors and incidents
* KF12. % witnessing potentially harmful errors, near misses or
                                                                       29         27        1             No
  incidents in last mth
 KF13. % reporting errors, near misses or incidents witnessed in
                                                                       94         93        1             No
 the last mth
 KF14. Fairness and effectiveness of incident reporting
                                                                      3.64       3.63      0.01           No
 procedures
 KF15. % agreeing that they would feel secure raising concerns
                                                                       75         -          -            --
 about unsafe clinical practice




                                                                                                               42
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