2018 Driving for positive change
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Driving for positive change Sustainability Report 2018 Michelangelo Resort & Spa
A message from the management Michelangelo Resort & Spa In 2016, we tried to better understand how we can achieve a more sustainable Michelangelo Resort & Spa. In 2017 we decided to participate to Travelife awarding program in order to improve hotel sustainability. As we continue to improve high level of facilities and services, are more important than ever to prove its high standards ethical behavior and the pursuit of excellence in the field of the environment responsibility. We understand that conservation and community engagement is more than a moral imperative. At the end of the day it makes good business also. New, socially responsible policies bring us customer preference and loyalty from the next generation travelers and workforce. Since there is still room for improvement, we work more in this new area and sets goals for a cleaner and greener future. Philippos Stamelos Manager, Michelangelo Resort & Spa
Michelangelo Resort & Spa introduction The Hotel With exceptional architecture and style, Michelangelo Resort & Spa is the perfect hideaway to combine 5 star accommodation by the sea, finest cuisine and a soothing retreat for the senses. On the southeast coast of Kos island and renowned for its crystal clear waters Agios Fokas beach, the hotel is 7km to Kos town, harbor and Marine and 32km to Kos International airport (KGS), at a perfect location offering superb views to the Aegean Sea! Recently constructed in 2009, covering approximately 45 acres of land, the Resort consists of 3-floor blocks, surrounded by modern gardens. You will enjoy our services in the restaurants and bars, pools and beach, Spa area, as well as the sports facilities and animation programs. Our personnel with attention on details is eager to ensure unforgettable holidays! We invite you to discover Kos, an enchanting island in Greece, enjoying your stay in a peaceful environment with all shades of blue around you!
Michelangelo Resort & Spa profile • Following an environmental and social approach in our operation, Michelangelo Resort & Spa strongly works to ameliorate its services, to protect the environment and its social foot print. • The operation and our ideology is stand on supporting sustainability • As a result for achieving our scopes and return the vision in a reality we decided to adopt the travelife commitment and certification • Travelife is a worldwide well knows sustainability certification system, which ensures that an operation follows and implements sustainable principles • The adoption of environmental and social friendly policies, the upgrade of the equipment, the training of the staff, the awareness of the guests, the planning of activities, the enhancement of synergies and the support of local societies constitutes the core benchmark for Travelife and for Michelangelo Resort & Spa
Main ECO Policy
In order to be realistic in setting goals,
according to local considerations, so that
environmental measures and actions will not
undermine the quality of the existing
of Michelangelo Resort & Spa Michelangelo hotel product.
• To implement measures of natural resources management (energy, water, raw materials) and waste, with the aim
of improving the local environment and to encourage other members of the tourism industry to undertake
corresponding initiatives.
• Environmental measures will feature in order of priority: a) the use of local recycled, recyclable and natural,
biodegradable materials, b) energy and water saving, c) minimizing and re-using waste and d) controlling air / soil
/ water pollution.
• The conservation and protection of the landscape, wildlife and historical resources near the hotel will have priority
over other regional or general projects.
• To increase level of awareness of environmental issues within its own organization, to local residents, hotel guests
and business partners.
• To include improved environmental considerations in all new building and renovation plans.
• To balance financial benefits from waste management and energy saving against increased initial costs of other
improvements.
Environmental Policy
of Michelangelo Resort & Spa
The Michelangelo Resort & Spa follows environmental priorities and is committed to ameliorate its operation through its environmental friendly policy. This policy is created in an effort
to minimize its environmental footprint and includes all the different parameters which can contribute to succeed the scope.
Scope
• The policies and procedures constitute the general management direction and the commitment of the Hotel and inspect all the needed information for the important
environmental aspects as energy, water consumption, waste management, evaluation of subcontractors and raw materials, food consumption etc. The staff and the directors
follow the priorities, create working templates in each department of the Hotel and have a specific education for the policy and the aspects. The Michelangelo Resort& Spa is
certified according the ISO 9001, which ensures for the prompt and efficient operation of the Hotel.
• The environmental policy of the Hotel covers all the activities and the services (accommodation, food service, maintenance, purchasing, energy and water consumption, inside and
internal activities etc) (Annex I, Annex III).
Principles
• The Michelangelo Resort & Spa is committed to comply to the national environmental legislation and regulations template, with other requirements to which the hotel subscribes
• The Michelangelo Resort & Spa have all the needed permits for its legal operation
• The Michelangelo Resort & Spa is committed to minimize the impact of its operations and services on the environment (Annex I, Annex III)
• The Michelangelo Resort & Spa through often and specific controls is committed to avoid any environmental pollution.
• The staff and the directors are educated in an effort to achieve the best results in our efforts
Environmental Policy
of Michelangelo Resort & Spa
• To register and understand the environmental issues associated with the Hotel’s activities.
• To minimize the amount of wastes, (reuse, recycle, avoid food waste, control the packaging of the products used at the Hotel etc) (Annex I, Annex III)
• To involve staff and guests to participate in this effort (Annex I)
• To ensure that all employees are aware of their individual responsibilities for acting in accordance with the policy.
• To minimize the consumption of energy and water through monitoring and specific actions and equipment (Annex III).
• To increase the efficiency of use and purchase environmental friendly products wherever possible, while upholding the highest standards of comfort, quality and guest service
(Annex III)
• To support local societies with the purchase of local products and the promotion of local services and in this way minimize the foodmiles and ameliorate the environmental
footprint of the hotel (Annex III)
• To encourage engagement of our business with local communities.
• To set and review environmental objectives and targets and to implement an action plan, addressing waste reduction, energy and resources conservation and raw materials and
products environmental evaluation. The hotel will release the necessary resources to achieve these objectives using the best available practices, which do not entail excessive
cost. (Annex III)
• To communicate to our employees, customers and suppliers our policy and achievements in improving our environmental performance (Annex I, Annex II , and Annex III).
• To incorporate environmental management into everyday business practice.
• To encourage engagement of our business with local communities.
• Τhis policy is reviewed so it is relevant and suitable to the company’s activities.
• To communicate the environmental policy of Michelangelo Resort & Spa to all
Environment
and Michelangelo Resort & Spa
Environment
Labour & Community Suppliers & Guests
Environment Energy
and Michelangelo Resort & Spa
Water
Consumptions
Waste
Environment
Chemicals
Day of the Environment / June 5th
Cleaning are outside the hotel monthly
The Michelangelo Resort & Spa is situated at a
Natura 2000 area (Limni Psalidi- Alyki)
Environmental Actions Archipelagos - Institute of Marine Conservation
- http://archipelago.gr/en/
Natura 2000,
GR4210027, Kos: Limni Psalidi-Alyki
• The site comprises of two wetlands located
on the northern part (cape Louros including lake Psalidi)
and west part (salt-marsh Alyki Tigaki)) of the island of
Kos.
• Lake Psalidi is actually a coastal salt-marsh, permanently
flooded by salt or brachish water. It supports
halophilous or semi-halophilous vegetation and
permanently inundated reed-beds with Phragmites
australis and Typha spp.
• In the western part of the site there is Alyki, a small
lagoon with a salt-pit, with halophytic vegatation,
reedbeds,and Tamarix spp. Around it there are sand
dunes and sand beaches.
http://natura2000.eea.europa.eu/Natura2000/SDF.aspx?site=GR4210027Energy Consumption and Michelangelo Resort & Spa 2017, 2018 ACTIONS Our actions to save energy will be by using LED bulbs, by placing motion sensor for lights, to put in all rooms magnetic cards and inform guests and staff how to save energy 2018 TARGET Our target is to reduce the energy consumption be 1% ENERGY CONSUMPTION What we do - Energy saving: • Use of economic light bulbs (LED) • Solar energy for water heating • Use of gas for kitchen appliances and dishwasher machine • Electric magnetic keycards for the automatic interruption of lighting and electrical appliances (except refrigerator) • Automatic interruption of air condition when the balcony door opens
Water Consumption and Michelangelo Resort & Spa 2017, 2018 ACTIONS We have already placed low flow filters in the bathrooms tabs, we inform our guest about our policy for towels and bed sheets and by placing stickers “save water” 2018 TARGET This year we are going to reduce water consumption by 3% by continuing change flow filters and implement a new plan of using the pool water. WATER CONSUMPTION What we do - Water saving: • Computerized garden irrigation • Information and awareness of staff • Towel change upon request and linen change every second day • Regular controls and immediate repair in case of leaks on pipes and taps • Dual flush toilet cisterns • Water flow regulators in bathroom taps
Chemicals Consumption and Michelangelo Resort & Spa 2017, 2018 ACTIONS We are going to decrease our chemical consumption by training our staff and by monitoring our chemicals 2018 TARGET Our target is to reduce the chemicals use by 2% in 2018 CHEMICALS CONSUMPTION What we do - Control of pollution of natural resources: • Regular chemical and microbiological water analyses (drinking water, sea and pools) in cooperation with a certified laboratory • All cleaning products and detergents are selected according to environmentally friendly standards regarding their composition, packaging and usage • Implementation of the HACCP food and hygiene safety management system
Waste Management and Michelangelo Resort & Spa 2017, 2018 ACTIONS We have already increase the number of our recycle bins in 2 places (Paper, glass, plastic / aluminum) 2018 TARGET Our target is to be able to recycle 90% of our waste. Also replacing bins for electric & electronic equipment What we do - Waste Management • We recycle: paper, plastic, glass, aluminum, batteries, light bulbs, electric and electronic equipment, used cooking oil, ink and toner cartridges, wood • We return: glass bottles of water, beer, refreshments and wine, water plastic bottles, palettes, beer barrels etc. • Purchase: we avoid individual packages and prefer large ones (catering), fruits and vegetables are purchased in returnable crates and sacks • Textile bags for shopping are offered to our hotel guests
Actions-Synergies and Michelangelo Resort & Spa
Human Rights Policies
of Michelangelo Resort & Spa Equal Opportunities Employer
Male / Female Ethnicity Michelangelo is committed to
providing equal opportunities to
all employees and job applicants.
It aims to ensure that no job
applicant shall receive less
favorable treatment on the
grounds of sex, age, marital
status, sexual orientation, race,
color, religion or belief,
nationality, ethic or national
Men Women Greek Other Countries origin.Children Protection Policy
Michelangelo Resort & Spa
Principles
• Creation of a safe environment for children in our Hotel and in the surrounding area.
• Appointed staff members are responsible for ensuring children safety.
• We follow specific instructions on how to act in the unfortunate event of child abuse including child sexual exploitation.
• Awareness of the staff on child safety issues.
• Adoption of a policy that states that none of the following forms of child abuse is acceptable and/or tolerated (physical abuse, emotional
abuse, sexual abuse, neglect: persistent failure to meet a child’s basic physical and psychological needs, which are likely to impact on their
development). Michelangelo
• Collaboration with the local authorities in order to ensure a prompt and effective response to any child abuse report. Michelangelo Resort
& Spa does not employ children under any circumstances. The minimum age and the preconditions of employment is regulated by has detailed
national legislation. procedures in
• Respect and adoption of the existing legislation and regulation on a national and international level.
written. All
Scope employees
have read it.
Protecting children from any form of abuse or sexual exploitation.
Intentions
• To provide a safe environment for children.
• To avert any problematic situation.
• To collaborate in advance with the local authorities in order to ensure a prompt and effective response to any child abuse report. To train
our personnel thus raising their awareness as well as appoint members of staff who are responsible for child safety.
• Publish the children policy of Michelangelo Resort & Spa, in a designated area in our Hotel so that all stakeholders are aware of it. to allStaff Training Michelangelo Resort & Spa Michelangelo is committed to train and inform it’s staff on the following subjects: • ISO 22000 – HACCP procedures • Health and Safety in work • ISO 9001 – Quality procedures • TRAVELIFE – Sustainability Policy • First Aid • Learn how to use chemicals for cleaning • Environment – Stay Greener • Human Rights and Children Protection Policy • Employee manual – Disciplinary policy • Fire Brigade seminar • Service minded • New Cocktails • Local Heritage and how to protect it • Volunteer • Working with Local community
Employee Benefits working in Michelangelo Resort & Spa What we offer our employees • Free meals whilst on duty in our employee restaurant. • Residence for staff • Uniform provided • Private Health insurance – we can offer discounted rates to employees and family members. • Employee Discounts – we offer both discounts buying things in the hotel for employees • Career Development – we promote development and promotion opportunities within our hotel and we are committed to the continuous development of all our employees. • Training – we offer a full training program to all new employees including a full days Hotel Induction where you are introduced to the policies and procedures of the hotel and meet with our managers. Training takes place on a daily basis in all departments to ensure five star standards are maintained. • Volunteer to hotel’s actions and get paid as normal working day.
Human Resources Policies Michelangelo Human resource
department
procedures,
is
which
following
made
of Michelangelo Resort & Spa according to Greek legislation,
with respect to Human rights. All
procedures are written and are
available to staff.Purchasing Policy
of Michelangelo Resort & Spa
Having as a priority to support the local communities, the local tradition, its history and customs, the gastronomy in combination with environmental protection.
Here are some priorities when purchasing food products:
1. Legality regarding food safety
2. High-quality products to reduce the risk of spoilage
3. Be within each stated consumption date
4. Contain materials that are not prohibited under the national institutional framework
5. Choose Greek products
6. Choose products related to tradition and gastronomy
7. Select products that come from nearby areas to reduce the environmental footprint
8. Choose products certified as organic, integrated management, which have less impact on the environment and are healthier
9. Choose products that have social certifications such as Fair Trade
10. Long-term partnerships and synergies with producers and cooperatives in the wider region of the enterprise
At the same time, for all products, which are used for the operation of the hotel and cover the needs beyond the agri-food, the priorities are the following:
1. Products in large packages
2. Products in environmentally friendly packaging and recyclable
3. Products certified environmentally and socially certified
4. Products from the wider area of the enterprise with the aim of reducing the energy and carbon footprint needed to transport them
5. Products that are not harmful to the environment
Those priorities are part of the training of purchasing staff and staff related with buying food. Policy and priorities might be communicated to them, by e-mail from the company for
internal communication.Purchasing Policy
of Michelangelo Resort & Spa
We support local farming and local producers.
Supplier Local Product Bio Targets to increase
quantities in 2018
Marinos – Petra Wines Yes Wines Yes 100%
Hatzipetros Yes Olive Oil No 20%
Hatziemmanouil Yes Wines No 10%
Papaggelis Evangelos Yes Grocery No 20%
Yannou Yes Milk Products No 20%
Stamatis Ioannis Yes Honey No 5%
Hippocrates Honey Yes Honey No 5%Social responsibility Policy
of Michelangelo Resort & Spa
Principles Scope
The adoption of a social policy in order to ensure equality,
• All Hotel services are designed and offered with the equivalence and safe conditions for all.
support of the local economy and community at their core. Intentions
• Respects Human rights and complies with existing national
• To make the staff and the guests aware of social issues,
and international legislation and related regulations.
• The principles of equality, equivalence and fair the regulation of human rights and children policy.
employment are adopted by Michelangelo Resort & Spa. • To support the local economy and if possible to
• Promotional offers to socially disadvantaged groups. contribute to the improvement of local infrastructures,
• Promotion of services and facilities for the disabled. services, products etc.
• Provision of a safe environment for children. • To promote social activities and special offers to people
• We respect and protect the cultural and natural heritage. in need.
• Grant full beach access to everyone as per defined in • To protect the natural and cultural heritage.
Greek legislation.
• To create a socially responsible footprint on a local level.
• To be aware of appearing social challenges, problems
and become part of the solution.Society and Michelangelo Resort & Spa
Footprint of Michelangelo Resort & SPA
Certifications & Awards
of Michelangelo Resort & Spa
Certificate of Excellence
2014, 2015, 2016, 2017, 2018Stay Greener
Michelangelo Resort & Spa Sustainability Report is developed and
written by its management social responsibility team in collaboration
with colleagues from a wide range of business disciplines who are
www.michelangelo.gr collectively driving the company’s sustainability performance.You can also read
