2020 Cookie Book - Girl Scouts Hornets' Nest Council
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2020 Cookie Book
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If you have questions, first call your Service Unit Cookie Manager
Name_______________________________________________
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Email_______________________________________________
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Home____________________ Cell _______________________
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My Login information for Cookie Portal is:
Login: _______________________________________________
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(Hint: your email address)
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Password: ____________________________________________ Y
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Girl Scouts, Hornets’ Nest Council | 7007 Idlewild Rd, Charlotte, NC 28212 | www.hngirlscouts.org | 704-731-6500
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Table of Contents
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BEFORE THE SALE
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Table of Contents...........................................................2 T HIN G S
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Calendar...........................................................................3 W
10 Steps to Cookie Success.........................................4 dO
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Why We Participate.......................................................5
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Entrepreneurship Progression....................................6
Kick off the Cookie Season..........................................7
Resources....................................................................8-9
Train Your Girls & Parents......................................10-11
Meet the New Cookie: Lemon-Ups..........................12
Meet the New Cookies & Cookies for a Cause......13
How to Sell Cookies................................................14-16
Get to Know eBudde™.............................................17-18
DURING THE SALE
Understand Booth Sales.......................................19-20
Cookie Booth Etiquette & Tips...................................21
Super Star Booth & National Cookie Weekend.....22
Cookie Pro.....................................................................22
Submit Your Initial Order......................................23-24
Cookie Techie Contest................................................25
Initial Order Cookie Pick-Up................................25-26
Cookie Payments...................................................27-28
Cookie Cupboards.......................................................29
Cooke Exchange Girl & Transactions Tab...............30
END OF SALE
Cookie Distribution......................................................31
Reconciling Digital Cookie & eBudde™....................32
Girl Rewards..................................................................33
Submitting Rewards & Troop Proceeds.................34
Final ACH Draft & Unpaid Funds...............................35
Glossary.........................................................................36
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Thank You for All You Do! dY
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S you for volunteering to serve as a Troop Cookie Manager (TCM). Your efforts are extremely O U R
R W I N GThank d O to the success of the Cookie Program! Our Council offers this program to increase
important
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opportunities for
generated from O
girls. Not only does it help girls develop key business and leadership skills; revenue
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services and events for T
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girls,
funds for girl-led troop activities and projects, provides
and maintains camps, and develops quality training for adults.
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Without you, this would not be possible. We appreciate YOU!
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The Cookie Book outlines the volunteer responsibilities of the Troop Cookie Manager.
2 As part of VIP eTraining, volunteers will complete, sign and submit the TCM agreement.
Important Dates
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DATE DESCRIPTION W T HIN G S
NOVEMBER Online Cookie Training O
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DECEMBER 1 Deadline to Sign Up for Credit Card Reader Pilot Program dO
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d YDECEMBER 15 Cookie Program Begins:
FIN Girls Take Orders via Order Card or Digital Cookie
JANUARY 11 Troops Begin Registering for Booth Sales
JANUARY 11 Cookie Rally (Sign Up with Your Troop or Individually)
JANUARY 15 Troop Initial Cookie and Rewards Order Due
Select Delivery Time Due
JAN 31 & FEB 1 Troop initial Cookie Order Pick-Up
FEBRUARY 6 All Cupboards Open
FEBRUARY 7 Council and Service Unit Coordinated Booth Sales Begin
FEBRUARY 18 Money Due for First Bank Draft Must Be
Deposited in Troop Checking Account
FEB 28 - MAR 1 National Cookie Weekend
MARCH 1 All Other Cupboards Close Except Cookie Cabana
MARCH 1 Council coordinated booth sales end and Digital
Cookie closes.
MARCH 6-8 Cookie Wrap-Up Weekend
MARCH 13 All Money Due for Final Bank Draft Must Be Deposited in
Troop Account and Rewards Order Due
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APRIL 15 Unpaid Funds Report Deadline
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O WDeadline G STroops to Report Discrepancies in Rewards
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10 Steps to Cookie Success
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1. UNDERSTAND WHY WE PARTICIPATE dO
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2. KICK OFF THE COOKIE SEASON
3. TRAIN YOUR GIRLS AND PARENTS
4. GET TO KNOW eBUDDE™
5. UNDERSTAND BOOTH SALES
6. SUBMIT YOUR INITIAL ORDER
7. INITIAL ORDER COOKIE PICK-UP
8. COOKIE PAYMENTS
9. HOW TO GET MORE COOKIES
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Understand Why
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We Participate O W T HIN G S
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d YEVERY COOKIE HAS A MISSION.
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The Girl Scout Cookie Program is a hands-on leadership and
entrepreneurial program. The number one reason people buy
Girl Scout Cookies is to support Girl Scouting! We want
customers to understand how the girls and the troop benefit
and what their purchases will support.
All of the proceeds – every penny - from the Girl Scout Cookie
Program are used to benefit girls within our local council.
The program generates funds for a girl’s troop to fund trips,
activities and community service projects while allowing
her to earn individual rewards. It is also used to fund major
council initiatives like supporting and building membership,
creating and sustaining innovative girl programming, and
maintaining and improving camp properties.
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THERE’S MORE TO COOKIES THAN WHAT’S IN THE BOX!
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When customers purchase Girl Scouts cookies, they are directly supporting the
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Girl Scout Leadership Experience for girls in our community!
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Entrepreneurship Progression Entrepreneur
Progression allows girls to gain new skills, build their confidence,
and develop an entrepreneurial mindset over time. As they engage Take your business
in the Girl Scout Cookie Program and beyond, girls learn five valuable Innovator idea to the next
level.
skills that will serve them for the rest of their lives. As you work with
girls, acknowledge their skill development and encourage them to Create and
Take it beyond Girl
challenge themselves further. Eventually, they’ll be ready to translate Networker Scout Cookies. document a mission
their skills into true entrepreneurship or bring an entrepreneurial statement and
business plan for
mindset to whatever path they choose. On your own or with
your product/service
Build your social your troop, think
idea.
Five skills learned from
the cookie program:
Cookie Techie support system. about a product
or service you’d
like to improve and Identify your
Connect with local customer base,
n Goal setting business leaders for brainstorm ways to
n Decision making Consumer Use technology to ideas about how to make it happen. competition, and
potential obstacles.
n Money management Expert grow the business. grow your Girl Scout
Cookie business. Come up with several
n People skills Set a specific goal for ideas, then narrow to Practice sharing your
your digital sales. the best! business idea with
n Business ethics Talk to friends and
Goal Setter
Think “cookie your troop.
customers.” family about how
Make a video for your they can help you Be prepared to go
friends and family back to the drawing Research how
Talk with troop expand your network.
Decision Set sales goals members about network promoting board—maybe more businesses are
financed and think
Maker as a troop and why people may online cookie sales
using your sales
Ask your customers than once!
about how you could
individually. or may not choose to safely refer you to
pitch; encourage the Get feedback from finance yours.
to buy Girl Scout new customers.
Make plans for gifting of cookies to potential consumers
Money the coming Girl
Talk with troop
members about
Cookies, and
brainstorm ways to boost sales. Follow up with past and improve your Feel confident about
Manager Scout year and how you can work engage them.
Use your support
customers and tell idea based on what your business idea’s
potential? Take
set a budget. together to reach them how you plan to they say.
network of friends action!
your troop’s goal. Come up with ideas use this year’s cookie
Learn money and family to safely Research social
Talk about wants for the perfect earnings, to inspire
basics. promote your digital entrepreneurs in
versus needs. Discuss different customer pitch. them to increase
ways to sell cookies storefront. their purchase. your community and
Talk with your fellow beyond.
Talk about how and set a goal for Practice explaining
troop members
the troop can earn which ones you’ll try. how your cookie
about different
money through earnings will be
forms of money—
cookie program Brainstorm how spent.
coins, paper
participation. you could use your
bills, checks, and
cookie earnings to Brainstorm ways
credit—and practice
Look into your help others in your to thank your
counting it. How to adopt an entrepreneurial mindset:
troop’s proceeds community. customers.
from previous years n Be curious.
Learn how much Girl
n Embrace challenge.
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to help you budget.
Scout Cookies cost
in your area. n Take initiative.
n Collaborate with others.
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n Take creative risks.
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n See failing as learning.
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Kick-off the
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Cookie Season O W T HIN G S
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IT’S A LABOR OF LOVE!
The main job of the Troop Cookie Manager is to:
• Be a registered Girl Scout adult volunteer.
• Honor and live by the Girl Scout Promise and Law.
• Ensure your background check is current (ask your Service Unit Cookie Manager).
• Complete GSHNC cookie training at vipetraining.littlebrownie.com/Login.aspx.
o Request access, enter your troop number and choose your Service Unit.
• Pick up your troop packet from your Service Unit Cookie Manager (SUCM)
We’ve segmented the cookie book into 3 parts, “Before the Sale,” “During the Sale” and “End of Sale,”
to help you navigate your cookie journey. Good Luck!
HERE’S AN OVERVIEW OF YOUR ROLES AND RESPONSIBILITIES:
Before the Sale During the Sale End of Sale
• Complete training. • Enter orders from girl order cards • Distribute all cookies to
• Pick up your girl materials from and keep eBudde™ up to date. girls in the “Girl Order” tab.
your Service Unit Cookie Manager. • Monitor online sales from Digital • Fill out rewards order in
• Lead a girl and parent training Cookie, which will be visible eBudde™.
with troop. in eBudde™. • Distribute girl rewards in a
• Set the troop up in eBudde™ • Coordinate booth sales (or ask timely manner.
(online cookie management another volunteer to do so). • Keep troop records.
system). • Arrange to get your initial troop • Celebrate the goal
cookie order from cookie pick-up achieved with the girls!
and additional cookies from the
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Cookie Cupboard and briefly store
cookies until girls pick them up (or
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up cookies, issue receipts and
make frequent bank deposits.
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RESOURCES FINd
Be sure to take advantage of the wealth of resources available to guide you through a
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fun and successful Girl Scout Cookie Program
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Girl Scouts, Hornets’ Nest Council Resources: T HIN G S
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Girl Scouts, Hornets’ Nest Council website: dO
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www.hngirlscouts.org
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Visit the “Cookies” tab for all your cookie needs.
The Hornets’ Nest Girl Scout Shop:
has items to support your Cookie Program from badges to fun
products to bling your booth!
Troop Packet
Be sure all of the materials you need for your girls and troop are packed inside your Troop
Packet. Each girl must be register for the 2019-2020 Girl Scout year and submit a signed
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parent responsibility and permission form.
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Dates to Remember 5 Skills
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GOAL SETTING
Troop Checklist:
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makes a plan to reach them
Attend Cookie Training
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January 12 eBudde opens for booth sale Set Troop Goal
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T HIN G S T HIN G S W sign ups DECISION-MAKING
Train Girls and Parents
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spend the cookie money
January 15 Initial Order due in eBudde Collect Parent Permission forms
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OUR W IN G S FIN OUR W IN G S Jan. 31 & Feb. 1 Cookie Pick-Up MONEY MANAGEMENT Enter initial order into eBudde
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Pick up initial order cookies at
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February 18 First ACH draft due (30%
of initial order and Digital
Cookie sales as of Feb. 3)
PEOPLE SKILLS
scheduled place and time
Collect and deposit money from dO W
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as she learns to talk and listen to all the girls throughout the sale
kinds of people while selling cookies O
March 13 Final ACH draft due Participate in booth sales
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BUSINESS ETHICS
as she is honest and responsible
Distribute all cookies to girls
in Girl Order Tab 2020 Top Level Girl Rewards
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every step of the way
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Submit final rewards in eBudde
Girl Scouts, Hornets’ Nest Council
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1,000+ PACKAGE LEVEL
Meet the Cookies: New Packaging! Distribute girl rewards and
2020 Cookie Program Family Guide 750+ PACKAGE LEVEL T HIN G S
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celebrate! Girls will have the option of Girls will have the option of a
2 day passes to Carowinds for hammock tent for adventures in WOW
GIRL SCOUTS, HORNETS’ NEST COUNCIL RECEPT # _________ Girl Scout Cookies Wow The World! Girl Scout Day* to enjoy all the
adventures the Carowinds has
the woods, a movie projector to
screen all their favorite movies and
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COOKIE CUPBOARD PICK-UP RECEIPT Important Cookie Dates to offer or Buzz Bucks. documentaries or Buzz Bucks.
Our Girl Scout Cookie Program is much more than a fundraiser. It’s a fun way
2020 Cookie Book CASES PKGS. VARIETY for girls of all ages to earn money that fuels their dreams and it’s a powerful,
DECEMBER 15
DATE: ___________________________________ hands-on leadership and entrepreneurial program. The countless exciting
possibilities - from new business opportunities to a healthier planet to a more Initial order taking and
beautiful world – begin with the skills girls learn and the action they take today. 1,250+ PACKAGE LEVEL
LEMON Girls will learn firsthand the ins and outs of running their own cookie business,
Digital Cookie begins.
Girls will have the option of a special Girl Scout trip to the Magic
Lemon-Ups Do-Si-Dos Tagalongs Samoas Trefoils Thin Mints Toffee- S’mores Cookies for
CUPBOARD LOCATION: _____________________ even “branding” their enterprise for maximum impact. JANUARY 15 Wings Butterfly House (One of the largest butterfly houses on the
tastics a Cause East Coast, featuring a 35-foot tall glass conservatory) at the Life
TREFOILS® Everything girls do in Girl Scouting is designed to help them become leaders
in their daily lives and prepare for their bright futures! The Girl Scout Cookie
Girls’ initial orders due to the Troop
and Science Museum in Durham, NC on April 4, 2020 or one week
This year’s Cookie lineup includes our favorites; Thin Mints, Samoas, Tagalongs, Trefoils, Do-si- SERVICE UNIT: ____________________________ Program helps girls develop 5 key skills:
Cookie Manager (girls can continue at a GSHNC or Service Unit day camp.
dos and NEW Lemon-Ups at $4 per package and Toffee-tastics and S’mores at $5 per package. selling with their Goal Getter order
Customers can also donate $4 to support Cookies for a Cause, our cookie donation program.
TROOP #: ________________________________ DO-SI-DOS® GOAL SETTING
as she sets cookie sales goals and makes a plan to reach them
forms and through Digital Cookie).
JANUARY 31-FEBRUARY 1 1,500+ PACKAGE LEVEL
LEMON-UPS™ NEW! Lemon-Ups* Cookies TROOP COOKIE SAMOAS®
DECISION MAKING
as she decides how her troop will spend the cookie money
Troop Cookie Pick-Up. Girls will have the option of an electric scooter for their
adventures around the neighborhood, 4 piece butterfly
GIRL SCOUT COOKIES (Please check with your Troop
luggage set for their adventurers or Buzz Bucks.
Introducing Lemon-Ups the newest addition MANAGER: _______________________________ MONEY MANAGEMENT Cookie Manager to schedule your
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If you have questions, first call your Service Unit Cookie Manager to the Girl Scout Cookie lineup! TAGALONGS® as she takes orders and handles customers’ money individual cookie pick-up).
FIN Name_______________________________________________ Lemon-Ups are crispy lemon cookies with PERSON PICKING
PEOPLE SKILLS
FEBRUARY 28-MARCH 1
2,020+ PACKAGE LEVEL
dY THIN MINTS®
as she learns to talk and listen to all kinds of people while selling cookies
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d OW I N G S
Email_______________________________________________ a lemon glazed bottom baked with inspiring National Cookie Weekend
OUR W IN G S Home____________________ Cell _______________________
messages to lift your spirits. UP COOKIES: ______________________________ BUSINESS ETHICS
Girls will have the option of a week at one of GSHNC’s summer camps, 2 weeks at
GSHNC day camp or a special Cookie Destination Unknown on June 15-17, 2020.
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as she is honest and responsible every step of the way MARCH 11
WOW Cookie Program ends. Please see
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Program, and created for all Girl Scout PHONE #: ________________________________ Cookie Destination Unknown will be a special trip for Girl Scout Juniors
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My Login information for Cookie Portal is: your Troop Cookie Manager to and above. The girls will be given a packing list of what to bring, but will not
Cookie lovers, these new lemon cookies
Login: _______________________________________________ are positively fun, just like G.I.R.L (Go-getter, TOFFEE-TASTIC™ determine when all final monies find out where they are going until they arrive at the Council to leave on
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SIGNATURE: ______________________________ and inventory requests are due. June 15th. It’s sure to be an exciting fun-filled adventure.
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(Hint: your email address)
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Innovator, Risk-taker, Leader), each cookie
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has something bright and motivating to say.
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ING S 1 “Remember to keep the new Lemon-Ups DIST BY: _________________________________ Service Units and Troops
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cookie confidential until January 7, 2020.” will distribute rewards. OUR W IN G S
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Any girl selling over 4,205+ will earn a trip to the
Girl Scouts, Hornets’ Nest Council | 7007 Idlewild Rd, Charlotte, NC 28212 | www.hngirlscouts.org | 704-731-6500 G.I.R.L. Convention in Orlando Florida from
Service Unit: _____________________________ Troop #: ________________ Number of Registered Girls: _______ October 23-25, 2020.
Distribution: White - Council Yellow - Cupboard Pink - Customer
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*For additional details and dates, please visit our website at
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www.hngirlscouts.org/en/cookies/for-cookie-sellers.html
The number one reason people buy Girl Scout Cookies is to support Girl Scouting!
Cookie Book Jumbo Troop Envelope Receipt Book
All of the proceeds – every penny - from the Girl Scout Cookie Program are used to benefit girls within our local council. This
revenue is used to fund major council initiatives like supporting and building membership, creating and sustaining innovative girl
programming, maintaining and improving camp properties, and offering a platform that allows troops funding for trips, activities
and community service projects.
Money Envelope By purchasing Girl Scouts cookies, you directly support the Girl Scout Leadership Experience for girls in your community!
Troop Cookie Manager’s Contact Information: ______________________________________________________________________
Troop #: ___________________________________________ Service Unit: _____________________________________________
___
1
Goal Getter Card/Top Rewards Flyer
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ONE PER TROOP Family Guide dY
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Girl Scouts, Hornets’ Nest Council
My personal goal: boxes cookies for a Cause
Girl Scout Cookie Parent/Guardian Permission and Responsibility Form 2020 REWARDS
Welcome to the 2020 GSHNC Cookie Program! 2020
The Girl Scout Cookie Program is beneficial for girls, their troops and to Girl Scouts, Hornets’ Nest Council. The Patch
program provide funds to support activities such as Girl Scout troop events, trips, camping and service projects.
For our council, these programs provide funds to recruit and train adult volunteers, organize Girl Scout groups
+ Patch
15 Packages
and provide council-wide girl programming in the following five focus areas: STEM (Science, Technology,
Wow the World Glow-in-the-Dark Charm Bracelet, WOW Mini Plush Plush Butterfly
Engineering & Math), Environmental Leadership & Outdoor Adventure, Healthy Living, Arts & Culture and Financial
180 Packages Charm
Literacy & Entrepreneurship. Through the Girl Scout Cookie Program, girls develop essential skills: goal setting, Theme Patch Flying Disc Slide Charm & 100+ Patch Dangler Magic Cloth &
30
decision making, money management, people skills and business ethics. Girl Initial 25 Packages 65 Packages 100 Packages 140 Packages Packages
Headband Blanket Sack
This form must be completed for your Girl Scout to participate in the 2020 GSHNC Cookie Program Order Rewards 60 Packages 120 Packages
Girl Scouts Full Name: _____________________________________________ Booth Sales Goal Getter Patch
Troop Number: _______________ Girl Shirt Size: __________________ Patch & Origami Bandana Digital Cookie
180 Packages OR
Parent/Guardian Information
Cookie Techie Samoas’
ALL communications, including invitations to top seller events, will be sent to the emails address in the GSHNC
Patch 45th Charm
membership database. Please enter your current information below & to ensure your Girl Scout's information is
Back Troop Find Your Wings Butterfly Notebook & 3 Find Your Wings Butterfly Toothbrush Case, Weekender Tote Send 15 Emails 80 Packages
2020 Girl Scouts, Hornets’ Nest Council 2020 Girl Scouts, Hornets’ Nest Council correct with GSHNC go to www.hngirlscouts.org & click on My GS (in the menu line-top right corner) to login to
update your personal information. Starting Water Bottle Light Up Butterflies Tapestry & 500 Club T-Shirt OR Adopt a Butterfly by Jan. 15
Order 225 Packages 300 Packages 400 Packages 500 Packages
CUPBOARD AUTHORIZATION CARD CUPBOARD AUTHORIZATION CARD
Parent/Guardian's Name: _____________________________________________________
Parent/Guardian's Address: ___________________________________________________ Rewards*
Parent/Guardian's Email: ______________________________ Phone Number: __________________________
Front
Parent/Guardian Responsibilities
Phone Stand Portable Charger
Troop # ________ Service Unit _______________ Troop # ________ Service Unit _______________ o I AGREE TO ACCEPT FULL FINANCIAL RESPONSIBLITY FOR ALL COOKIES ORDERED AND MONEY DUE FOR THE
OR
130 Packages 180 Packages
ORDERS MY GIRL SCOUT RECEIVES. I UNDERSTAND I AM LIABLE FOR THE AMOUNT NOT REMITTED, AND ALL
COSTS, COLLECTION AND ATTORNEY'S FEES EXPENDED BY GSHNC IN COLLECTION OF THIS DEBT.
o I will see that:
+ Two Adult
Shirts
OR
OR
Troop Reward
o My Girl Scout has adult guidance at all times. Per Troop
is authorized to pick up cookies at the is authorized to pick up cookies at the o My Girl Scout will wear her Girl Scout uniform and/or Girl Scout apparel while out selling.
o Payment for cookies is not collected prior to delivery to customers, outside of Digital Cookie and
Back
Cookies for a Cause sales.
cookie cupboard for our troop. cookie cupboard for our troop. o I understand that Girl Scout Cookies may not be sold by a business, retailer or restaurant on behalf of or
for the benefit of a Girl Scout. Displays of cookies for sale or allowing cookies to be sold from the counter,
One
Chalkboard
Girl Scout Day!
ES ES GSHNC
other than an approved booth sale where a Girl Scout is present, is strictly prohibited.
ES PACKAG ES PACKAG *PGA =
o I understand booth sales must be approved by the Troop Leader/Cookie Manager and GSHNC. Booth
Tabletop
KAG ES PACKAG 1,250+ PACKAG 2,020+ RECORD BREAKER Per Girl Avg
etiquette and guidelines as outlined on page 7 of the Family Guide must be followed at all booth sales. Stand
750+ PAC 1,000+ 1,500+ 4,205+ PACKAGES
____________________________________________ ____________________________________________ Failure to adhere to booth policies and guidelines could result in the loss of the privilege to conduct booth
sales by the girl/family and/or troop.
Per Troop
2 Day Passes Hammock
Trip to Magic Wings
Butterfly House on Electric Scooter
3 Day Surprise Cookie Trip
from June 15-17, 2020 OR G.I.R.L.
Front
Troop Leader Troop Leader *Troops with Starting to Carowinds Tent OR Movie April 4, 2020 OR
1 Week at GSHNC or
OR Butterfly 1 Week at GSHNC Overnight
Camp OR 2 Weeks at
Convention in
Orders of 80%+ of their on Girl Scout Day Projector Luggage Set Orlando, FL from Do WOW Things T-Shirt & Tote
last year’s total sales. OR Buzz Bucks OR Buzz Bucks Service Unit Day Camp OR Buzz Bucks GSHNC Day Camp Oct. 23-25, 2020 200 PGA* = 1 Per Girl & 2 Per Troop
Girl Scouts, Hornets’ Nest Council Girl Scouts, Hornets’ Nest Council
Council reserves the right to replace an item of equal or higher value
7007 Idlewild Road, Charlotte, NC 28212 7007 Idlewild Road, Charlotte, NC 28212
704-731-6500 | www.hngirlscouts.org 704-731-6500 | www.hngirlscouts.org
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2020 Girl Scouts, Hornets’ Nest Council 2020 Girl Scouts, Hornets’ Nest Council Permission Slip Cookie Order Card
Cookie Cupboard
CUPBOARD AUTHORIZATION CARD CUPBOARD AUTHORIZATION CARD
Authorization Card
Troop # ________ Service Unit _______________ Troop # ________ Service Unit _______________
is authorized to pick up cookies at the
cookie cupboard for our troop.
is authorized to pick up cookies at the
cookie cupboard for our troop. ONE PER GIRL
TWO PER TROOP
____________________________________________ ____________________________________________
Troop Leader Troop Leader
Girl Scouts, Hornets’ Nest Council Girl Scouts, Hornets’ Nest Council
7007 Idlewild Road, Charlotte, NC 28212 7007 Idlewild Road, Charlotte, NC 28212
704-731-6500 | www.hngirlscouts.org 704-731-6500 | www.hngirlscouts.org
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Girl Scouts of the USA Resources: OUR
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Girl
Cookie®:
Scouts can setS
up their own personalized website, take credit card payments
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and ship cookies directly to their customers.
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GirlScoutCookies.org:
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Locate info on the Girl Scout Cookie Program and national cookie badges and pins.
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RESOURCES FINd
Little Brownie Bakers (LBB) is our bakery partner for Girl Scout Cookies. As part of our
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partnership, LBB has provided all of the following FREE resources for our volunteers!
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Train Your
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Girls & Parents T HIN G S
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HAVE A GIRL/PARENT MEETING
At the meeting talk about the….
Cookie Program:
Give a brief description of the program
• Show an Inspiring video! Visit Little Brownie’s
YouTube channel for examples
• Review the cookies and their prices
• Talk about ways to sell
Benefits: Talk about things girls will be able to:
• Learn – Give them practical examples of how
the 5 skills apply to everyday life
• Earn – Tell them about the rewards options for
the entire troop and individual participations.
Earning rewards will allow the team and the
individual girls to be recognized for their
efforts. Acknowledgment is important. COOKIE RALLY
• Do & Experience – Give them examples of JANUARY 11, 2020
fun things they can do as a troop and the
impact they can have in their community LOCATION TBD
using their proceeds. Join us at the GSHNC Cookie
Rally where girls will visit
Goals: Guide a discussion about goal setting. various booths for a hands-
• Set a troop goal. Help the group brainstorm on learning experience of
about the types of things they want to do and the cookie program’s 5 skills:
the experiences they want to have this Girl Decision Making, Money
Scout year. Start a vision board and sketch Management, Goal Setting,
out what it would take for the troop to reach
this goal. FIN
People Skills and Business
Ethics and program rewards.
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• Make a plan and write it down. Every Hero
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Check with your Troop Leader
or Service Unit for other rallies
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your plan in writing is the first step to in your area. Please register for
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making sure you achieve it - 42% more likely the Council Cookie Rally on our
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according to studies. Let each girl give input
to help determine what the troop’s goal should
website, www.hngirlscouts.org.
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be, and have each of them write it down along
with their personal goals. Y O
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• Determine the best way to track your
troop’s progress.
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LET GIRLS SHARE THEIR INDIVIDUAL GOALS
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WITH THE GROUP AND HAVE THE OTHER
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Deadlines: Provide your troop with the program dates to establish an easy to
follow timeline.
• Develop your troop’s calendar. Use the important program dates
provided to you in this guide as your template. Determine what dates
you’ll need final orders/rewards choices, payments and even the
date you’d like to distribute products/rewards. Make additions and
adjustments to your calendar as needed.
• Set a reminder schedule. Build in reminder messages (text messages,
emails, handouts, phone calls, etc.) to prompt girls/parents to take action
for upcoming important dates.
Money: Set guidelines to let girls/parents know your expectations of how
product will be distributed and how money will be collected.
• Stress the importance of being financially responsible with girls/
parents. One of the main objectives for the Cookie Program is to teach
money management; the first step of doing this is knowing what your
responsibility is.
• Set expectations for collecting cookie money. Collecting money
at each troop meeting is a best practice. After distributing product
to girls/parents, make a habit of collecting money at each meeting.
Collecting money early and often will minimize issues of lost or
stolen funds.
At the conclusion of the meeting:
• Exchange Girl Order Cards for Parent Permission & Responsibility
Forms.
• Let the adults sign-up to help during the cookie season. You’ll
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need some additional hands with the cookie order pick up, finding
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• During the busy time of the year, establish a system for
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communication with your parents.
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• Encourage everyone to be involved. Participation is the Cookie
Program helps every girl to become more confident, more
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courageous and more self-aware that girls can be and do anything.
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Meet the NEW Cookie: Lemon-UPS
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Remember to keep the new
Lemon-Ups cookie confidential
until January 7, 2020
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$4 $4 $4 $4 $5
$4
$5
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Newaging
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Core Varieties Specialty Cookies
Lemon-Ups Do-Si-Dos Tagalongs Samoas Trefoils Thin Mints Toffeetastics S’mores
Cookies for a Cause
Our Cookies for a Cause program supports our military, food banks,
and first responders. It’s time to donate additional cookies to add to our
current count of over 600,000 packages since 2002. NEW
PATCH!
IMPORTANT REMINDERS:
• Encourage girls to ask EVERY customer if they would like to donate to
Cookies for a Cause.
• For every $4 donation, 1 package of cookies is donated. GSHNC will handle
the details of cookie distribution.
• Remember to enter the orders into the Donated Boxes of Cookies
column on the order form.
• Girls get full credit towards rewards for selling. Troops receive full proceeds.
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HOW GIRLS SELL COOKIES
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Door-to-Door Sales Be sure girls understand and
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Encourage girls to canvas their
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communities with buddies and adult
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partners, leaving no doorbell unrung! • SHOW YOU’RE A GIRL SCOUT—Wear your Girl Scout
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uniform and/or Girl Scout clothing to identify yourself as a
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• BUDDY UP—Always use the buddy system. It’s not just safe,
their order cards.
it’s more fun.
• G
irls can sell door-to-door with cookies
in hand. After cookies are delivered, • BE STREETWISE—Become familiar with the areas and
neighborhoods where you will be selling Girl Scout Cookies®.
load up a wagon with cookies,
make signs, and you are ready for a • PARTNER WITH ADULTS—If you are a Girl Scout Daisy,
neighborhood walkabout. Use your Brownie or Junior you must be accompanied by an adult
Digital Cookie App to easily take credit when taking orders or selling/delivering product. If you are a
card payments! Girl Scout Cadette, Senior or Ambassador you must “buddy
up” when selling door-to-door. Adults must be present at all
Workplace Sales times during cookie booth sales.
• G
irls can contact business owners or
• PLAN AHEAD—Always have a plan for safeguarding money.
managers to request permission to sell
Avoid walking around with large amounts of money or
cookies at a workplace.
keeping it at home or school. Give proceeds to supervising
• G
irls can either make a quick “sales adults who should deposit it as directed by your Girl Scout
pitch” at a staff meeting or make sales council as soon as possible.
calls around the office, depending on • DO NOT ENTER—Never enter the home or vehicle of a
the wishes of the business. person when you are selling or making deliveries. Avoid
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nce employee sales are completed, selling to people in vehicles or going into alleys.
the business may allow girls to leave • SELL IN THE DAYTIME—Sell only during daylight hours,
an order card in a visible spot. Leave unless accompanied by an adult.
a note from your troop outlining
their goals and plans for the cookie • PROTECT PRIVACY—Girls’ names, addresses and email
proceeds. (Remember not to list the addresses should never be given out to customers. Use
a group contact number or address overseen by an adult
girls’ last names or phone numbers
for customers to request information, reorder or give
on the order card or note). An adult at
comments. Protect customer privacy by not sharing their
work may oversee the card, but it is the
information except for the product sale. Girls should never
girl’s responsibility to fill all orders, write take credit card numbers.
thank you notes and oversee delivery.
• BE SAFE ON THE ROAD—Always follow safe pedestrian
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practices, especially when crossing at intersections or
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walking along roadways. Be aware of traffic when unloading
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Social Networking • BE NET WISE—Take the Girl Scout Internet Safety Pledge
• Online social W O W sites before going online and follow the specific guidelines related
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networking are a
great place for teens (13Tand
H Iolder to marketing online. http://girlscouts.org/help/internet_
safety_pledge.asp
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parental permission) to ask for cookie
orders, but should only be shared on
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VISIT GIRLSCOUTCOOKIES.ORG FOR MORE SAFETY TIPS!
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private sites.
14 • Be sure girls follow the GSUSA safety
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Digital Cookie
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• Girls
create customized websites and send emails to people
they know asking them to buy cookies.
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• Customers place online orders and have the option for the W T HIN G S
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• Digital Cookie orders appear automatically in eBudde™.
• If the customer chooses girl delivery, the parent will need
to check with the troop for the needed inventory and
approve the transaction.
• To register yourself on the Digital Cookie site: Watch for the
email, “Ready. Set. Register for Digital Cookie” and follow the instructions to register.
• Visit the site regularly to ensure girls/parents are using the site, approve girl delivery orders in a
timely fashion and verify your troop has the needed inventory for these orders.
• Detailed instructions for the Digital Cookie site can be found on our website: www.hngirlscouts.org
under Cookies > For Cookie Sellers > Resources.
• If a girl did not receive her email registration, ensure she is registered with the “My GS” link located
on www.hngirlscouts.org. If the parent needs help, please contact our Customer Care department at
704-731-6500 or customercare@hngirlscouts.org.
Booth Sales
• Booth
sales help girls reach more customers and is a great way
to increase your troop’s success.
• Remember, all booth sales must be approved through eBudde™.
• Possible high-traffic locations include:
• Parks
• Banks
• Universities
• Restaurants
• Neighborhood Yard Sales
• Youth Sports Leagues
• Telephone Sales
• It’s fast and easy to sell Girl Scout Cookies by phone.
• Girls can review order cards from previous years and contact
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these customers again.
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• Once cookies have been delivered, girls may want to call
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customers, thank them for their orders and ask if they need
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additional cookies.
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• Try a text-a-thon. Girls may want to text their friends and family
to let them know it’s cookie time and to ask for orders.
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• GARAGE SALES: How about having a Girl Scout cookie
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garage sale? Think of how little competition you’ll have! Use
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• WALKABOUTS: Take a wagon train on the road. Pick a day W IN G S
and a local neighborhood for your wagon train. Have troop
members bring wagons to decorate and load with Girl
Scout cookies. Pull your wagons and knock on doors in the
neighborhood to offer Girl Scout cookies for sale.
• D
OOR HANGERS: Did you miss a customer as you were
walking door-to-door? Create door hangers to leave behind to let customers know you have Girl
Scout cookies. Be sure to leave the troop leader and/or troop Girl Scout cookie manager’s phone
number. Never leave girl’s information.
• DRIVE-THRU BOOTHS: Decorate a troop leader’s or parent’s vehicle and ask permission from a local
business to utilize their parking lot. Park your troop’s vehicle in the parking lot and create signs for
drivers driving by, letting them know you have Girl Scout cookies for sale. Remember to stay away
from the road and remain within a few feet of your parked vehicle at all times.
GIRL SCOUT COOKIE TRADEMARK & CAUSE MARKETING
• Girl
Scout cookies are NOT intended for resale meaning cookie
purchasers are not able to market, merchandise or profit from our
trademarked cookie names, brand, product, etc.
• Girl Scouts, Hornets’ Nest Council is under contract with our cookie
partner Little Brownie Bakers, and only the council has ability to approve
and use licensed cookie names and products. Similarly, Girl Scouts USA
determines use of traditional cookie brand names and holds approval
rights for all national licensing and sales partnerships where cookie
brand names are used. Therefore, local troops are unable to solicit
or approve the use of our cookies or any associated brand names for
resale, cause marketing, etc.
• Examples:
• Cannot sell cookies to local frozen yogurt store to create a Thin Mint flavor of the month.
• Cannot sell cookies to a local brewery and approve their use of a Girl Scout cookie FIN
flavored drink. dY
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• Any and all uses, outside of traditional sales methods (the girl scout cookie order card, digital
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cookie, cookie booths) of our trademarked Girl Scout products has to be reviewed and
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approved by Girl Scouts, Hornets’ Nest Council.
• While we want to encourage our young entrepreneurs and engage community connections,
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please understand we must also comply with our contractual obligations to Little Brownie and
GSUSA and protect the Girl Scout cookie brand.
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• Please contact the product program department if you have further questions or if you haveFINd
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Get to Know eBuddeTM
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EBUDDE.LITTELBROWNIE.COM
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Your Command Center for the Girl Scout Cookie Program O
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CAN’T FIND YOUR
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• User receives “welcome email” with login link. This link is unique to you,
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OU COOKIEPORTAL.
d • Click the link and set up new password, then click “confirm.” LITTLEBROWNIE.
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• At the profile screen, enter your new password. COM AND SELECT THE
• Returning eBudde users do not need to create a new password. “FORGOT PASSWORD”
LINK. STILL NEED
From the Cookie Tech Portal you will be able to access eBudde™, HELP? CHECK WITH
VIP eTraining, Little Brownie’s Cookie Locator and GSUSA Digital Cookie. YOUR SERVICE UNIT
COOKIE MANAGER OR
LOGOUT – CRITICAL TO LOG OUT OF ALL SUBSYSTEMS CUSTOMER CARE.
AS WELL AS PORTAL TO AVOID GETTING INTO LOGIN LOOPS.
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The online eBudde™ system is the home base for cookie volunteers. It is where you will enter cookie
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orders, reserve cookie booths, manage pick-ups, place girl rewards orders and more.
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Dashboard Tab
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The dashboard tab is the screen you will see every time you log into eBudde™. W IN G S
You can print the information on the tab if needed for reference. It will show
you any important messages from your council and/or your service unit, dates
and deadlines, troop checklist, upcoming booth sales, and Digital Cookie girl
delivery orders.
IF YOU ARE A VOLUNTEER WITH MORE THAN ONE GIRL SCOUT
TROOP, CHOOSE THE TROOP YOU WOULD LIKE TO VIEW FROM THE NAVIGATION
TREE ON THE LEFT.
eBudde™ Set-up: Visit the following tabs to set-up your troop’s eBudde™ for the cookie season.
Contacts Tab
1. Review information; click EDIT to make any necessary
changes. Be sure you are marked “Active” and
“Receives Emails”.
Settings Tab
1. Click “Edit Settings.”
2. Enter goal in packages. Mark “Opt-out rewards for
additional profits” (only available to older girl troops-
Cadettes, Seniors and Ambassadors and must be
selected before submitting your initial order).
3. Verify banking information (if incorrect, please contact
Customer Care to submit an updated ACH form).
4. If you need to add another user, such as a Cookie
Pick-up Only or Booth Sale Recorder Only user,
you do so from here.
5. Click UPDATE to accept all changes.
Girls Tab
1. Verify all girls’ names and grades are correct. If
incorrect, please contact Customer Care or if a girl FIN
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your troop’s “My GS”. Troop volunteers will be able to add
missing girls between 1/10-1/15 then 3/6-3/13. Please use
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the purple ID button to create a temporary ID.
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2. Enter t-shirt size and sales goal in packages.
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3. Click UPDATE to accept all changes.
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HELP CENTER TAB IS A DEDICATED WEBSITE THAT PROVIDES DIRECT SUPPORT
TO VOLUNTEERS USING eBUDDE™ FOR BOTH DIGITAL AND TRADITIONAL SALES. Y O
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BE SURE TO VISIT THE HELP CENTER TO FIND THE STEP-BY-STEP INSTRUCTIONS FOR ALL
ACTIVITIES IN eBUDDE™.
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Understanding
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Booth Sales O W T HIN G S
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There are 2 ways your troop can have a booth.
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Sign up to have a booth at one of our Council or Service Unit sponsored locations.
Use your contacts to set up your own booth and request approval through troop secured “My
Sales” in eBudde’s “Booth Scheduler.”
eBuddeTM Booth Scheduler is where all cookie Large Troop Booth Rule
booth information is housed and feeds information Any troop with over 25 registered girls will be
of our booths into the Cookie Locator so customers allowed to sign up for one additional booth on
can find your booths. It is very important that all January 12, 16, 19 and 23. Any troop with over 50
booths are added into eBudde™. Council and Service registered girls will be allowed to sign up for two
Unit booths will be launched on the below schedule. additional booths on January 12, 16, 19 and 23. Girls
Booths confirmed after the 25th will be added must be registered into the troop by January 1, 2020.
into eBudde™ as they are received, except if it is a
“hotspot” like Walmart, etc. Booth Notifications
You can now be put on a waitlist for a booth location
New Booth Opportunities Launch Schedule: for a specific date. Click the Notify Me if Slots
Saturday, January 11, 18 & 25 at 9am Open button. eBudde™ will then send you an email
if any one or more of the slots become open. KEEP
BE SURE TO PROMPTLY REGISTER IN MIND – IT IS A FIRST COME, FIRST SERVE FOR
FOR BOOTH(S) ONCE THE SYSTEM SIGNING UP FOR THE SLOT! There may be several
IS OPEN. THE MOST POPULAR of you that get the email. You can see how many
SPOTS GO WITHIN SECONDS. troops are on the waiting list. Once you have asked
to be notified, eBudde™ will continue to send emails
Booth Sign-Up Rules when slots become open. If you want to turn the
• January 11, Saturday – one booth. notification off, go back to the booth site and you
will see a button that says Stop Notifying Me.
• January 15, Wednesday – one additional booth.
• January 18, Saturday – one more additional booth.
Booth sign-ups will be closely monitored and any
• January 22, Wednesday –
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• January 25, Saturday –
will lose the booth time slot that is outside these
guidelines.
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two more additional booths.
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• January 26, Sunday - Friday, January 31 –
SOME SERVICE UNITS WILL LOTTERY OFF
one additional booth per day.
BOOTHS SLOTS THAT ARE SPECIFIC TO
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• February 1, Saturday - Open (troops may sign up for
any of additional available booths).
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THEIR AREA. PLEASE CHECK WITH YOUR
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Council Sites Troop Requests
1. Select COUNCIL SALES from the drop-down list. 1. Select MY SALES from the drop-down list.
2. Find booth sales you would like to sign up for, 2. Click ADD A LOCATION.
click date and time. 3. Fill in location site information, date and
3. Click time slot and click SUBMIT. time range and business contact.
4. You can cancel a booth from your dashboard 4. Click ADD. Request will be pending until
calendar by simply press the “release” button approved or denied.
for the booth you wish to cancel.
Troop Secured “My Sale” Booths
Please use the “My Sales” feature of the “Booth Sale” tab to inform the Council of your troop’s self-
organized scheduled sales. This ensures other troops do not have the same location reserved and adds
your booth to the Cookie Locator so customers looking for Girl Scout cookies can find your location. All
troop secured “My Sales” booths must be submitted for approval at least 72 hours prior to the booth
date. Troops may start requesting “My Sales” booths on Wednesday, January 15th.
Ideas for “My Sales” Booths:
• Use your troop contacts to set up additional cookie booths.
• Check to see if a parent has an employer who will allow your troop to set up a booth.
• Do you live near a semi-busy intersection where you could set up a drive-thru booth? Ask the owner of
the parking lot if your troop can have a cookie booth.
• Use your imagination!
The following locations are managed by the Council office. Please do not contact the businesses below.
• Bi-Lo • Epicentre • Southern Spring Show
• Birkdale • Harris Teeter • SouthPark Mall
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• Carolina Place Mall • Lowe’s Home Improvement • Walmart
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• Concord Mills
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• Northlake Mall
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• Charlotte Premium Outlets • Sam’s Club
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• BJ’s Warehouse T HIN G S
The following stores and shopping centers have a no-solicitation policy.
• Family Dollar • Target
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• Childress Klein Properties • Galleria Mall, Rock Hill • Walgreens
• CVS Pharmacy • Home Depot • QT (QuikTrip)
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• Costco • Rite Aid
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COOKIE BOOTH ETIQUETTE REGIONAL MALL BOOTHS
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& GUIDELINES The following regional malls, Carolina Place, Concord
Cookies booths reflect greatly on Girl Scouts’ Mills, Birkdale Village, Northlake Mall and SouthPark
Mall, are contracted cookie booth locations with very
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reputation in our communities. Please keep in mind
that selling cookies at a booth is a privilege granted to specific rules that MUST be followed. Each troop
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us by local businesses and we list their business on that signs up for a cookie booth at any of these malls
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will be required to sign a Regional Mall Etiquette and
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our Cookie Locator app that allows customer to find
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our 4,000+ cookie booths. This privilege, if abused, Guidelines Agreement. If anyone from the troop does
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additional sales. penalty will be enforced.
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All cookie booths MUST be listed in eBudde. COOKIE BOOTH TIPS
• Remember to print and bring your booth • Promote the Cookies for a Cause option, tally
confirmation with you from the “Booth donated packages on a large goal chart and
Scheduler.” This confirmation will ensure you thank the customer with the provided Thank
are at the right place and time and provide any You receipts.
specific rules specified by the business. • Give away bite-sized samples.
• Arrive and leave on time. If you arrive early, o Let customers have a taste so they
please do not set up until the other troop can try something different— they may
starts breaking down. even find a new favorite.
• Do not block the entrance or exit of the • Keep the variety’s nutrition label in full view in
location. case a customer has food sensitivities.
• Come prepared. Bring a small table, chairs, • Share goals with customers.
change, and a colorful display. o Customers want to hear how girls are
• Wear Girl Scout uniform and pins. making a difference, so encourage girls
• Live the Girl Scout Law by being respectful with to make posters, banners or t-shirts to
no “barking” or yelling at customers. Playing get the word out.
games, eating, being on a cell phone and • Make cookie bundles, attach a ribbon and a
running around is not acceptable. handmade card for maximum impact.
• We recommend 2 girls and 2 adults at your • Give away recipes.
booth, and no more than 4 girls total. o Encourage customers to try something
• Sell only Little Brownie Baker Girl Scout cookies new by offering a recipe card with every
at your Girl Scout cookie booth for only $4 for purchase of multiple boxes.
core varieties and $5 for specialty varieties. • Always be prepared.
• Leave siblings and friends at home. o Come with a small table and special
• Count cookies and money before and after tablecloth.
each booth writing receipts to verify the o Have a cash box or envelop with $30 to
amounts. $50 in ones and fives to make change.
• Leave the area clean. Take empty boxes home o Dress appropriately for the weather
with you. with Girl scout vest or sash visible.
• Thank the manager with a package of cookies
when you are leaving.
• DO NOT BE A NO SHOW! Cookie booths
reserved in eBudde are linked to the Cookie
Locator app that customers use to find
cookies. If a customer shows up and you are
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not there, we receive complaints. If you must
cancel a booth, please release it in eBudde. If
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Girl Scout troops that do not uphold booth sale
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etiquette or do not follow the guidelines put in place
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SUPER STAR BOOTH CHALLENGE
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Secret Shoppers will visit
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around looking for troops that
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FEBRUARY 28 - MARCH 1, 202O
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have a “Super Star Booth.” This Celebrate with your Girl Scout by dO
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promotion encourages girls participating in one or more of the
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to utilize the five skills from following activities:
the Girl Scout Cookie Program
while following proper booth Friday:
etiquette. Booths will be reviewed and will be selected Celebrate with Cookies Go to Work!
based on the following criteria: Share your Girl Scout Cookie Program
presentation at a local business.
People Skills: Saturday:
Proper knowledge, Girl Scout attire Gather cookies, decorate a wagon,
(GS uniform, cookie apron, GS or cookie t-shirt) dress in cookie costumes, etc. Do what
you can to run your own parade!
Business Ethics:
Sunday:
Adult/girl ratio, no siblings present
Host a booth sale at
your organization of faith.
Money Management:
Money handling, price display
Goal Setting:
Troop proceeds goal displayed, promotion of
Cookies for Cause
Decision Making: 2020 CONTEST
Organized booth with various marketing elements, ie business smarts
polite behavior Unleash your unique cook
ic trip to Orlando!
for a chance to WIN an ep
Enter the 2020 Cookie Pro contest today! Twenty-four lucky
winners will go on an epic trip to exciting Orlando,
Florida, for full VIP access to G.I.R.L. 2020—
the largest event for girls in the world—as part of your...
...
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Super Star Booth troops will earn a “Super” cookie ! OUR
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patch for each Girl Scout present and be entered to
win one of the following prizes: a custom, reusable Enjoy admission to all conference activities and experiences,
WOW breakfast with Girl Scouts of the USA’s CEO, backstage
T HIN G S
troop goal poster, a custom troop banner or cookie passes to celebrity speakers, and more!
cut-out signs. The booth may also be featured in our
24 winners nationwide!
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social media.
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Learn more and enter:
girlscouts.org/cookiepro
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22 Entries accepted February 1 to March 31, 2020 ex
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patch for opt
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The GIRL SCOUTS® name, mark, and all associated trademarks and logotypes, including the Trefoil Design, and Cookie Pro™ are owned by Girl Scouts of the USA.You can also read
