2020 Employee Benefits Open Enrollment Guide - Open Enrollment for the 2020/2021 plan year begins - Arcadia University

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2020 Employee Benefits Open Enrollment Guide - Open Enrollment for the 2020/2021 plan year begins - Arcadia University
2020
Employee Benefits
Open Enrollment
Guide

Open Enrollment for the
2020/2021 plan year begins
September 30, 2020 and
ends on October 14, 2020.
2020 Employee Benefits Open Enrollment Guide - Open Enrollment for the 2020/2021 plan year begins - Arcadia University
INSIDE THIS GUIDE

                         Welcome Letter                                       3

                         Benefits Highlights and Enrollment Information       4

                         Benefits Eligibility                                 5

                         Summary of Benefit Plans                             6

                         Medical Benefits: Personal Choice HDHP               8

                         Medical Benefits: Keystone Flex HMO                  9

                         Prescription Drug Benefits                           10

                         Vision Benefits: Personal Choice HDHP                11

                         Vision Benefits: HMO Plan                            12

                         Voluntary Vision Benefits                            13

                         Accident Injury Insurance                            14

                         Hospital Care Insurance                              15

                         Dental Benefits: Dental Care DHMO                    16

                         Dental Benefits: Dental PPO                          17

                         Flexible Spending Accounts                           18

                         Life, AD&D and Disability Insurance                  19

                         Pet Insurance - Additional Benefits                  20

                         Employee Assistance Program                          21

                         Wellness Resources                                   22

                         Additional Benefits: Retirement, Life Assistance, etc. 23

                         How to Enroll                                        25

                         Member Advocacy                                      26

                         Important Contact Information                        27

2 | ARCADIA UNIVERSITY
2020 Employee Benefits Open Enrollment Guide - Open Enrollment for the 2020/2021 plan year begins - Arcadia University
Welcome to 2020
OPEN ENROLLMENT
Open Enrollment 2020-2021

Here at Arcadia University, we understand the importance of offering high quality and competitive health benefits to attract
and retain talented Faculty and Staff. The benefit plans we offer allow you the ability to choose a level of coverage that best
meets the needs for you and your family.

Our benefit plans include medical, prescription, vision, dental, life and disability insurance, retirement as well as various
other voluntary and intrinsic benefits that make up your total rewards package. It is important that you take time to review
this guide and any additional online resources to familiarize yourself with all of the terrific benefits available to you.

The following pages provide an overview of the core and intrinsic benefits offered by Arcadia and does not provide all plan
details. For additional resources, please refer to the summary plan documents on MyArcadia under the Human Resources
Benefit section or the online enrollment site used to complete your benefit plan enrollment.

This guide does not constitute or imply a contract of employment, nor does it guarantee the continuation of Arcadia
benefit programs. Arcadia reserves the right to amend or terminate any or all provisions of the benefits plan at any time.

When you are ready to make your benefit elections, go to www.plansource.com/login between September 30th and
October 14th and make your benefit elections. The benefit elections you select during this period will take effect on
November 1, 2020. You may only make changes to your benefits after open enrollment if you experience a qualified life
event for the next 14 months.

If you have any questions, please don’t hesitate to contact Human Resources at (215).572.4694.

All the Best,
Brian French
Director of Compensation and Benefits Administration

                                                                                            2020-21 OPEN ENROLLMENT | 3
2020 Employee Benefits Open Enrollment Guide - Open Enrollment for the 2020/2021 plan year begins - Arcadia University
BENEFIT HIGHLIGHTS &
 ENROLLMENT INFORMATION

 The Annual Open Enrollment period is
 SEPTEMBER 30TH THROUGH OCTOBER 14TH, 2020.

 Open Enrollment Highlights                                   What’s new for 2020–21?
  We are moving to a January 1st renewal date and              Consolidating the HMO plans and offering
    this plan year will run from November 1st, 2020                now one Keystone HMO plan.
    through December 31st, 2021.                                 We heard you! Now offering a new standalone
  During this plan year we will be conducting a dependent        Vision option through Vision Service Plan in addition
    audit to verify the dependent status of everyone on            to the core coverage included with the medical plan.
    our plan. Please check your dependent's status to            We are adding telemedicine through MDLive for
    ensure you have the right dependents on the plan.              the 2020/21 plan year, which can be accessed at no
                                                                   cost to you!
  Cigna will remain the carrier for Dental, Life
    Insurance, Short Term Disability and Long
    Term Disability.

  Independence Blue Cross Medical Plans -
                                                                     Reminder:
    High Deductible and Keystone HMO plan                            ACTIVE ENROLLMENT
  Employer Health Spending Account (HSA)                           Active enrollment means that all benefit
    contributions to Personal Choice High Deductible
                                                                     eligible employees of Arcadia MUST actively
    Health Plan remain the same for 2020-21 plan year.
                                                                     make benefit elections for Medical, Dental,
    Employee only coverage receives $750 and Family
                                                                     and Flexible Spending Accounts or will
    coverage receives maximum of $1,500 annually.
                                                                     default to “no coverage” for these benefits.
    This account is funded per pay period and not
    front loaded at the start of the benefit plan year.              You must complete enrollment through
                                                                     PlanSource (www.plansource.com/login)
                                                                     no later than midnight Wednesday,
                                                                     October 14th or you will not have
                                                                     coverage effective November 1, 2020.
                                                                     If you do not enroll by the end of the open
                                                                     enrollment period, you will not be allowed to
                                                                     enroll or change any benefit plans until next
                                                                     year’s annual enrollment period unless you
                                                                     experience a “qualified life event” during the
                                                                     plan year.
4 | ARCADIA UNIVERSITY
2020 Employee Benefits Open Enrollment Guide - Open Enrollment for the 2020/2021 plan year begins - Arcadia University
BENEFIT ELIGIBILITY

Benefit eligibility is defined as:                                     Choose your benefit plans and
You are eligible for coverage if you are an active, regular          coverage levels carefully:
full time employee and work at least 1,500 hours per                 The IRS only allows changes to your benefit elections for
academic year.                                                       certain qualifying status changes:
                                                                        Loss of coverage or acquisition of new coverage
Eligible dependents include:                                              from another source
   Your spouse.
                                                                        Change in Employee’s legal marital status
   Your married or unmarried children until the end                     (marriage or divorce)
     of the month of their 26th birthday. Such children
                                                                        Change in number of eligible dependents
     include (a) a blood descendant of the first degree,
                                                                          (i.e. birth, death, court order)
     (b) a legally adopted child (including a child living
     with the adopting parents during the period of                     Dependent now satisfies or ceases to satisfy
     probation), (c) a child for whom you have legal                      dependent eligibility requirements
     guardianship, (d) a stepchild or (e) a child who is                Change in employment status that affects benefit
     the subject of a Court Order.                                        eligibility
   Your married or unmarried children covered prior                   Legal Judgments, Decrees or Orders
     to attainment of age 26 and who are incapable of
                                                                        Significant changes in coverage under the plan
     employment by reason of mental retardation or
                                                                          of the spouse’s or dependent’s employer
     physical handicap and who became incapable prior
     to age 26, Newborn children for thirty-one (31)                    Separation from service
     days after birth, a Domestic Partner, Married or
     Unmarried Children of a Domestic Partner.
As a reminder, we will be auditing all dependent records this year
to ensure dependents are eligible for the plan as described here.

Please contact Human Resources with                                       Qualifying Life Events
any questions regarding eligibility.                                      If you experience a qualifying status change
                                                                          and want to make a change to your benefits,
                                                                          please contact Human Resources within
                                                                          30 days of the event. Documentation will be
                                                                          required to substantiate the Qualifying Life
                                                                          Event and the transaction should be done
                                                                          using the online benefit enrollment site.

                                                                                           2020-21 OPEN ENROLLMENT | 5
2020 Employee Benefits Open Enrollment Guide - Open Enrollment for the 2020/2021 plan year begins - Arcadia University
SUMMARY OF BENEFIT PLANS

 Arcadia University provides colleagues with a choice of competitive medical benefit options to meet an array of
 individual and family needs for health promotion, preventive care and when necessary, major medical expenses.
 Arcadia offers two Independence Blue Cross options: the Personal Choice High Deductible Health Plan (HDHP)
 and Keystone HMO plan. Both plans include a formulary prescription drug plan. Note: The Keystone HMO plan is
 available only to employees who live in the five-county area (Philadelphia, Montgomery, Bucks, Berks, Delaware,
 and a small portion of Southern New Jersey). However, there are some counties that border these five counties that
 may allow use of the Keystone HMO plan. Please contact HR to inquire.

 Personal Choice HDHP                                             NEW! Keystone HMO Plan
 A high deductible PPO plan. After the deductible is met,         A Keystone HMO plan with a $20 or $40 co-pay for office
 there is 100% coverage on all in-network medical expenses,       visits and a $15/$50/$75 co-pay for prescription drugs.
 with the exception of prescription coverage, which carries a
                                                                  This plan has co-pays for some services, such as physical
 co-payment of $5/$20/$45. Out-of-network coverage is
                                                                  therapy and diagnostic tests. For hospitalization and
 subject to a $5,000/$10,000 deductible and 50%
                                                                  out-patient surgery, the plan pays 90% after deductible.
 coinsurance. When enrolled in a High Deductible PPO
                                                                  See page 9 for more benefit details.
 plan, employees can open a Health Savings Account
 referred to as HSA. An HSA account permits employees
 to set aside pre-tax dollars to pay for medical expenses until
 the deductible is met. Employees enrolled in Medicare or
 have other health insurance are not permitted to contribute
 to an HSA. An HSA is a tax-advantaged health care account
 that you own. You contribute to it with tax-free or tax-
 deductible funds. You can use those funds to pay for
 eligible health care expenses now and in the future.
 This includes expenses for you, your spouse and your
 tax dependents. This is true even if your spouse and
 dependents are not on your health plan. To contribute
 to an HSA you must be enrolled in the High
 Deductible Health Plan (HDHP).

 The IRS maximum limit on contributions for
 this coming plan year are $3,600 self only and
 $7,200 Family. Additionally, Arcadia contributes annual
 amounts of $750 towards Single coverage and $1,500
 towards family coverage to help you meet the required
 deductible amounts. The funds that you contribute but
 don’t use will roll over year to year. In addition, an
 HSA is portable which means that if you change employers
 or leave the workforce, the HSA stays with you.

6 | ARCADIA UNIVERSITY
2020 Employee Benefits Open Enrollment Guide - Open Enrollment for the 2020/2021 plan year begins - Arcadia University
SUMMARY OF BENEFIT PLANS

                                                             Flexible Spending Accounts (FSA)
                                                             Flexible Spending Accounts enable employees to set aside
                                                             pre-tax income to pay for eligible child/dependent care costs
                                                             and/or out-of-pocket medical costs. This is accomplished
                                                             through pay reductions, which lower your federal taxable
                                                             income. Money set aside in the FSA is not subject to federal
                                                             income taxes or FICA taxes, and is used to reimburse the
                                                             employee for actual dependent and health care costs paid.
                                                             In addition, funds that are set aside for Health Care FSAs
                                                             are also exempt from PA state taxes. If you enroll in the
                                                             High Deductible Health Plan, you cannot enroll in a
                                                             healthcare FSA plan, but you will have a health savings
                                                             account available.

                                                             There are two types of Flexible Spending Accounts:
                                                             Dependent Care Spending Accounts and Health Care
                                                             (including dental and vision) Spending Accounts.
Cigna DHMO or Cigna PPO                                      Employees may set up one or both accounts. Establishing
Dental insurance is currently provided by Cigna.             a FSA is generally limited to the beginning of employment
Note: The Cigna DHMO plan is available only to               and the open enrollment period.
employees who live in the five-county area
(Philadelphia, Montgomery, Bucks, Berks, Delaware,           Debit cards are available for both the Health Care and
and a small portion of Southern New Jersey).                 Dependent Care FSA. Use of the debit cards enables
                                                             direct payment for eligible out-of-pocket medical
Search for a Dentist                                         expenses or costs at participating dependent care
Once you enroll in Cigna DHMO, register at                   facilities and eliminates the need to submit claim forms
myCigna.com. You can search for a dentist using your         and wait for reimbursement. Dependent care expenses
home zip code. You can search for a network dentist by       are limited to the current account balance each month.
name, specialty or location. Just follow these easy steps:
                                                             See additional details regarding these plans and
   Log in to myCigna.com.
                                                             covered services on the following pages.
   Click on “Find a Doctor, Dentist or Facility.”
   Under “Find a…” click “Dentist.”

This information is also available on the myCigna
mobile app. Call Cigna at 800.Cigna24 to speak
directly to a customer service representative.

                                                                                  2020-21 OPEN ENROLLMENT | 7
2020 Employee Benefits Open Enrollment Guide - Open Enrollment for the 2020/2021 plan year begins - Arcadia University
MEDICAL BENEFITS
 Independence Blue Cross

  Personal Choice High Deductible Health Plan (HDHP)

  BENEFIT DESCRIPTION                                                    IN-NETWORK                                  OUT-OF-NETWORK

  Deductible (Individual/Family)                                           $1,500/$3,000                                   $5,000/$10,000

  Out-of-Pocket Maximum (Individual/Family)                                $6,350/$12,700                                  $10,000/$20,000

  Preventive Care Services                                            No charge, no deductible                           50%, no deductible

  Referral                                                                                           Not required

  Primary Care Physician Office Visit                                No charge, after deductible                        50%, after deductible

  Specialist Office Visit                                            No charge, after deductible                        50% , after deductible

  Diagnostic Laboratory                                              No charge, after deductible                        50%, after deductible

  Diagnostic X-Ray/Imaging (MRI, CT-Scan)                            No charge, after deductible                        50%, after deductible

  Emergency Room                                                     No charge, after deductible                      Covered at in network level

  Urgent Care Center                                                 No charge, after deductible                        50%, after deductible

  Inpatient Hospital                                                 No charge, after deductible                        50%, after deductible

  Outpatient Surgery                                                 No charge, after deductible                        50%, after deductible

 This is only a summary of coverage. Please login to PlanSource to see the full benefit details.

 Health Savings Account (HSA)                                                        Monthly Employee Contributions

 This plan includes a Health Savings Account that                                    TIER                                          YOU PAY
 Arcadia contributes towards. Arcadia University will
                                                                                     Employee Only                                    $81.00
 help you meet the required deductible amounts by
 contributing “up to” the following annual amounts:                                  Employee & Child(ren)                            $429.00
 $750 single/$1,500 other tier levels. Employees are also
                                                                                     Employee & Spouse                                $441.00
 eligible and encouraged to contribute on a pre-tax basis.
 If you enroll in the HSA Plan, you cannot enroll in the                             Family                                           $441.00
 Healthcare Flexible Spending Account through PayFlex.
                                                                                    Note: To determine your cost per paycheck, multiply the above amounts
 Note: If you are enrolled in Medicare part A or B,                                 times 12 and divide by 24 if paid semi-monthly or 26 if paid bi-weekly.

 you may not contribute to a Health Savings                                         If you opt out of both the medical and dental plans you are eligible
 Account according to IRS regulations.                                              for a $100 per month opt out credit.

8 | ARCADIA UNIVERSITY
2020 Employee Benefits Open Enrollment Guide - Open Enrollment for the 2020/2021 plan year begins - Arcadia University
MEDICAL BENEFITS
Independence Blue Cross

NEW!                                                                                      Keystone HMO Plan

BENEFIT DESCRIPTION                                                                      IN-NETWORK, YOU PAY:

Deductible (Individual/Family)                                                                        $250/$500

Out-of-Pocket Maximum (Individual/Family)                                                           $6,350/$12,700

Preventive Care Services                                                                              No Charge

Referral                                                                                               Required

PCP Office Visit                                                                                          $20

Specialist Office Visit                                                                                   $40

Diagnostic Laboratory                                                                                 No Charge

Diagnostic X-Ray/Imaging                                                                                  $40

MRI, CT-Scan                                                                                              $80

Emergency Room                                                                                $150 (waived if admitted)

Urgent Care Center                                                                                       $105

Inpatient Hospital                                                                                10% after deductible

Outpatient Surgery                                                                                10% after deductible

This is only a summary of coverage. Please login to PlanSource to see the full benefit details.

In-Network Only                                                  Monthly Employee Contributions
The HMO plan is an In-Network only                               TIER                                                     YOU PAY
plan. Members will pay full cost for out-
                                                                 Employee Only                                             $46.50
of-network services. These plans are only
available to employees who live in the five                      Employee & Child(ren)                                     $176.50
county area (Philadelphia, Montgomery,
                                                                 Employee & Spouse                                         $376.00
Bucks, Berks, and Delaware). Most
services are not covered if performed                            Family                                                    $547.00
out-of-network.
                                                                Note: To determine your cost per paycheck, multiply the above amounts times 12 and
                                                                divide by 24 if paid semi-monthly or 26 if paid bi-weekly.

                                                                If you opt out of both the medical and dental plans you are eligible for a $100 per
                                                                month opt out credit.

                                                                                                                2020-21 OPEN ENROLLMENT | 9
2020 Employee Benefits Open Enrollment Guide - Open Enrollment for the 2020/2021 plan year begins - Arcadia University
PRESCRIPTION DRUG BENEFITS
 Independence Blue Cross
 NOTE: If you enroll in one of the medical plans, you are automatically enrolled in the
 prescription drug benefit.

                                    Retail (30-day supply)                                   Mail Order (90-day supply)
                                HDHP                  KEYSTONE HMO PLAN                       HDHP                   KEYSTONE HMO PLAN

 Generic                       $5 copay*                        $15 copay                    $10 copay*                   $30 copay

 Formulary                     $20 copay*                       $50 copay                    $40 copay*                   $100 copay

 Non-Formulary                 $45 copay*                       $75 copay                    $90 copay*                   $150 copay

 * Members in the HDHP pay full cost for drugs until deductible is met.

 New for 2020-21                                                  How much can you save when you use Mail Order?
 Briova Specialty Pharmacy will be our new                        Compare for yourself…
 exclusive provider of specialty drugs.                             RETAIL PHARMACY               MAIL ORDER                 ANNUAL
                                                                     Up to a 30-day supply     Up to a 90-day supply         SAVINGS

 Save on your Prescriptions                                           Formulary Copay           Formulary Copay
 with Mail Order!                                                           $50                      $100
 Using the mail order program for your
 maintenance medications will save you money.
                                                                         Annual cost
                                                                     ($35 per month x 12
                                                                                                   Annual cost
                                                                                                 ($70 per order
                                                                                                                         $200
                                                                            fills)               x 4 fills per year)
 You will receive up to a 90-day (3-month)
                                                                            $600                     $400
 supply for two retail copays. In addition to
 the savings, your prescriptions will be
 delivered right to your home.

 NOTE: To begin using mail order through
 Future Scripts, simply complete a mail
 order form at www.ibx.com and send
 along with your prescription(s) written
 for a 90-day supply of medication. The form
 is located under Individual/Member
 Services section of the portal.

10 | ARCADIA UNIVERSITY
VISION BENEFIT (PERSONAL CHOICE HDHP)
Independence Blue Cross
Vision benefits are a rider on all of the medical plans. Arcadia’s benefit program offers a network of vision care
providers through Independence Blue Cross (IBX) administered by Davis Vision. The chart below is a summary of
the benefits available to you. To locate a Davis Vision Network provider, go to www.ibx.com and click on the
“Find a Doctor” feature.

$75 Vision Program

BENEFIT DESCRIPTION                                           IN-NETWORK                                                 IN-NETWORK

Exam                                                                   $0                                            Up to $35 reimbursement*

                                                       Choose from participating providers own frame collection and receive $60(2) or choose from
                                                          Davis Collection or frames that are available at most participating providers and pay:
Frames                                                                                     Fashion selection $0
                                                                                          Designer selection $0
                                                                                          Premier Selection $20

Lenses
Single Vision Lenses
                                                      Spectacle lenses covered at no extra cost include: all range of prescriptions, oversized lenses,
Bifocal Lenses
                                                                glass or plastic lenses, single visions, bifocal, trifocal or lenticular lenses
Trifocal Lenses
Lenticular Lenses

Eyeglasses
Including spectacle lenses and frames,                     Eyeglasses (spectacle lenses and frames) are available up to a $75 reimbursement
at non-participating providers

Contact Lenses
                                                            Allowance up to $75**                                    Up to $75 reimbursement*
(in lieu of eyeglasses)

Frequency
Vision Exam
                                                                                      Once every two calendar year
Lenses
Frames

* in lieu of participating provider benefit, member
** Member is responsible for balance

                                                                                                           2020-21 OPEN ENROLLMENT | 11
VISION BENEFIT (KEYSTONE HMO PLAN)
 Independence Blue Cross
 Vision benefits are a rider on all of the medical plans. Arcadia’s benefit program offers a network of vision care
 providers through Independence Blue Cross (IBX) administered by Davis Vision. The chart below is a summary of
 the benefits available to you. To locate a Davis Vision Network provider, go to www.ibx.com and click on the
 “Find a Doctor” feature.

 $100 Eyewear Benefit Biennial Benefit

 BENEFIT DESCRIPTION                                                  IN-NETWORK                                            IN-NETWORK

 Eyeglasses (including spectacle lenses and frames,
 at participating providers)
 Spectacle lenses                                          Spectacle lenses covered at no extra cost include all range of prescription, oversize lenses,
 Additional lens option                                            glass or plastic lenses, single vision, bifocal, trifocal or lenticular lenses.
 Frames
 Two options are available for selecting frames

                                                            Additional spectacle lens options covered at not cost include: glass grey #3 prescriptions
 Additional Lens options                                    sunglasses, tinting, polycarbonate lenses for dependent children, monocular patient, and
                                                                      patients with prescriptions greater than or equal to +/-6.00 diopters.

 Eyeglasses including spectacle lenses                                       Eyeglasses (spectacle lenses and frames) are available
 and frames at non-participating providers                                                up to a $100 reimbursement

 Contact lenses (in lieu of glasses) including
 standard, specialty and disposable lenses and                      Allowance up to $100*                               Up to $100 reimbursement**
 evaluation and fitting

                                                       Please refer to your medical coverage benefits for information about out-of-pocket maximum values.
                                                             Out-of-Pocket maximum includes applicable copayments, coinsurance and deductibles.
 Total Out-of-Pocket Maximum
                                                           Your out-of-pocket maximum is a combined maximum of medical, prescription drug and any
                                                              included pediatric vision and pediatric dental benefits as defined by your benefit plan.

 Frequency                                                                               Once every two calendar years

 * in lieu of participating provider benefit, member
 ** Member is responsible for balance

12 | ARCADIA UNIVERSITY
12 | ARCADIA UNIVERSITY
VOLUNTARY VISION BENEFITS
Vision Service Plan
PLEASE NOTE: Starting November 1, 2020, eligible employees have the option of electing the Vision Service Plan
in addition to the core coverage included with Medical.

NEW!                                                                    Vision Service Plan

                                                IN-NETWORK                                           OUT-OF-NETWORK

Exam                                                 $10 Copay                                          Reimbursed up to $45

                                                Covered up to $130
Frames                                                                                                  Reimbursed up to $70
                                          (20% off amount over allowance)

Lenses
Single Vision Lenses                                                                                   Reimbursed up to $30
Bifocal Lenses                             Covered in full after $10 copay                             Reimbursed up to $50
Trifocal Lenses                                                                                        Reimbursed up to $65
Lenticular Lenses                                                                                      Reimbursed up to $100

Contact Lenses
                                                Covered up to $130                                     Reimbursed up to $105
(in lieu of eyeglasses)

Frequency
Vision Exam
                                               Once every 12 months                                     Once every 12 months
Lenses
Frames

VSP Online Resources                                                  Monthly Employee Contributions
Be sure to register online at www.vsp.com to find                     TIER                                     YOU PAY
a provider, check your claim status, print your
                                                                      Employee Only                                $9.17
member ID card, and review your benefit details.
                                                                      Employee & Child(ren)                       $14.98

                                                                      Employee & Spouse                           $14.67

                                                                      Family                                      $24.15

                                                                     Note: To determine your cost per paycheck, multiply the above amounts
                                                                     times 12 and divide by 24 if paid semi-monthly or 26 if paid bi-weekly.

                                                                                              2020-21 OPEN ENROLLMENT | 13
ACCIDENTAL INJURY INSURANCE
 Cigna
 Accidental Injury coverage provides a benefit according to the schedule below when a Covered Person suffers
 Covered Injuries or undergoes a broad range of medical treatments or care resulting from a Covered Accident.
 This coverage is separate from any medical coverage you may have. You are sent a check if you or family
 members experience a covered accidental injury.

 Who can elect coverage?                                                            Monthly Employee Contributions
     Employee: All active, Full-time Employees of the                             TIER                              PLAN 1               PLAN 2
       Employer who are United States citizens or permanent
                                                                                    Employee Only                       $9.96               $18.29
       resident aliens regularly working a minimum of
       30 hours per week in the United States. You will be                          Employee & Child(ren)               $18.47              $33.58
       eligible for coverage the first of the month coincident
                                                                                    Employee & Spouse                   $17.50              $32.02
       with or following date of hire.
     Spouse: Up to age 70, as long as you apply for and                           Family                              $25.27              $45.85

       are approved for coverage yourself.
                                                                                    Note: To determine your cost per paycheck, multiply the above amounts
     Child(ren): Birth to 26, as long as you apply for                            times 12 and divide by 24 if paid semi-monthly or 26 if paid bi-weekly.
       and are approved for coverage yourself.

  Accidental Injury Insurance
  INITIAL & EMERGENCY                                                                                        PLAN 1                     PLAN 2

  Ground Ambulance                                                                                              $300                       $400

  Air Ambulance                                                                                                $1,200                     $1,600

  Emergency Care Treatment                                                                                      $100                       $200

  Diagnostic Exam (X-ray or lab)                                                                                $10                        $50

  Physician Office Visit                                                                                        $50                        $100

  HOSPITALIZATION BENEFITS                                                                                   PLAN 1                     PLAN 2

  Hospital Admission                                                                                            $500                      $1,000

  Hospital Stay (per day)                                                                                       $100                       $200

  Intensive Care Unit (per day)                                                                                 $200                       $400

  WELLNESS, HEALTH SCREENING TEST, OR PREVENTIVE CARE BENEFIT                                                PLAN 1                     PLAN 2

  Examples include (but are not limited to) routine gynecological
  exams, general health exams, mammography, and certain blood tests.                                        $50 per day                 $75 per day
  A 30-day benefit waiting period applies during which benefits will not be paid.

14 | ARCADIA UNIVERSITY
HOSPITAL CARE INSURANCE
Cigna
Hospital Care coverage provides a benefit according to the schedule below when a Covered Person incurs a
Hospital stay resulting from a Covered Injury or Covered Illness. You are sent a check if you or family members
experience a covered accidental injury.

Who can elect coverage?                                            Monthly Employee Contributions
   Employee: All active, Full-time Employees of the              TIER                                       PLAN 1
     Employer who are United States citizens or permanent
                                                                   Employee Only                                $21.09
     resident aliens regularly working a minimum of
     30 hours per week in the United States. You will be           Employee & Child(ren)                        $34.62
     eligible for coverage the first of the month coincident
                                                                   Employee & Spouse                            $40.92
     with or following date of hire.
   Spouse: Up to age 70, as long as you apply for and            Family                                       $54.46

     are approved for coverage yourself.
                                                                   Note: To determine your cost per paycheck, multiply the above amounts
   Child(ren): Birth to 26, as long as you apply for             times 12 and divide by 24 if paid semi-monthly or 26 if paid bi-weekly.
     and are approved for coverage yourself.

Hospital Care Insurance
HOSPITALIZATION BENEFITS                            PLAN 1

Hospital Admission
No Elimination Period.                            $1,000 per day
Limited to 1 day, 1 benefit(s) every 90 days.

Hospital Chronic Condition Admission
No Elimination Period.                             $50 per day
Limited to 1 day, 1 benefit(s) every 90 days.

Hospital Stay
No Elimination Period.                            $100 per day
Limited to 30 days, 1 benefit(s) every 90 days.

Hospital Intensive Care Unit (ICU) Stay
No Elimination Period.                            $200 per day
Limited to 30 days, 1 benefit(s) every 90 days.

Hospital Observation Stay                            $100 per
1 hour Elimination Period. Limited to 72 hours.   24-hour period

                                                                                          2020-21 OPEN ENROLLMENT | 15
DENTAL BENEFITS (DENTAL CARE DHMO)
 Cigna
 Arcadia University offers you a choice of two Cigna dental plans: Dental HMO and Dental PPO (page 17).
 The Dental HMO (DHMO) plan helps to streamline your dental care and makes most preventive and diagnostic
 services available at a reasonable cost or no additional cost to you, including yearly fluoride treatments for covered
 children. There is a copay for covered services, but no deductibles or annual dollar maximums, no coverage
 waiting periods and no claim forms to complete. Be sure to choose a primary dental provider for care; you
 may change dental providers anytime by calling 1.800.Cigna.24.

 Cigna Dental Care –DHMO
                                                                                                      WHAT YOU’LL PAY
                                                                                    COST WITH CIGNA                   ESTIMATED COST WITHOUT
  SAMPLE OF COVERED PROCEDURES
                                                                                     DENTAL CARE                         DENTAL COVERAGE
  Adult Cleaning (two per calendar year each at $0)
                                                                                             $0                               $70 – $136 each
  (additional cleanings available at $41 each)
  Child cleaning (two per calendar year each at $0)
                                                                                             $0                               $53 – $102 each
  (additional cleanings available at $30 each)
  Periodic oral evaluation                                                                   $0                                  $40 – $76
  Comprehensive oral evaluation                                                              $0                                 $62 – $118
  Topical fluoride (two per calendar year each at $0.
                                                                                             $0                                  $28 – $53
  (additional topical fluoride available at $15 each)
  X-rays: (bitewings) 2 films                                                                $0                                  $33 – $63
  X-rays: panoramic film                                                                     $0                                 $84 – $161
  Sealant: per tooth                                                                         $10                                 $42 – $80
  Amalgam filling (silver-colored): 2 surfaces                                               $10                                $118 – $226
  Composite filling (tooth-colored): 1 surface, Anterior                                     $15                                $120 – $231
  Molar root canal (excluding final restoration)                                            $280                               $852 – $1,640
  Comprehensive orthodontics-child (up to 19th birthday): Banding                           $400                              $1,042 – $2,005
  Periodontal (gum) scaling & root-planning: 1 quadrant                                      $55                                $179 – $344
  Periodontal (gum) maintenance                                                              $35                                $109 – $209
  Removal/extraction of erupted tooth                                                        $10                                $120 – $231
  Removal/extraction of impacted tooth                                                      $115                                $370 – $712
  Crown: porcelain fused to high noble metal                                                $255                               $849 – $1,634
  Implant supported retainer for porcelain fused to metal fixed partial denture             $555                              $1,097 – $2,112
  Occlusal appliance, by report (for treatment of TMJ)                                      $216                               $640 – $1,233

                                                                                   Monthly Employee Contributions
                                                                                   TIER                                    YOU PAY

                                                                                   Employee Only                               $4.00

                                                                                   Employee & Child(ren)                       $6.00

                                                                                   Employee & Spouse                           $7.00

                                                                                   Family                                      $8.00

                                                                                  Note: To determine your cost per paycheck, multiply the above amounts
                                                                                  times 12 and divide by 24 if paid semi-monthly or 26 if paid bi-weekly.
16 | ARCADIA UNIVERSITY
DENTAL BENEFITS (DENTAL CARE PPO)
Cigna
With the Cigna Dental PPO (DPPO) plan you can visit any dentist in- or out-of-network and you never need a referral to
see a specialist. You also have access to most preventive services at a reasonable cost or at no additional cost to you.
If you would like a copy of your ID card please visit www.cigna.com and login to download a copy.

Cigna Dental PPO
                                                                             IN-NETWORK                              OUT-OF-NETWORK

 Calendar Year Deductible (Individual/Family)                                      $0/$0                                       $0/$0

 Calendar Year Maximum (per patient)                                  $1,500; Preventive Services apply           $1,500; Preventive Services apply

 Preventive & Diagnostic Services
 Exams, Cleanings, Routine X-rays (each twice in a calendar year)
 Fluoride Application (once in a calendar year, children to age 19)
 Sealants (under age 14)                                                   100%, No Deductible                          100%, No Deductible
 Space Maintainer (limited to non Orthodontic treatment)
 Non-Routine X-rays
 Emergency Care to Relieve Pain

 Basic Services
 Fillings (Amalgam and composite on all teeth)
 Oral Surgery – Simple Extractions
 Oral Surgery – All Except Simple Extraction
 Surgical Extractions of Impacted Teeth
                                                                           100%, No Deductible                          100%, No Deductible
 Anesthetics
 Root Can Therapy/Endodontics
 Brush Biopsy
 Repairs – Dentures
 Stainless Steel/Resin Crowns

 Major Services
 Major/Minor Periodontics
 Crowns/Inlays/Onlays
 Dentures                                                                   80%, No Deductible                          80%, No Deductible
 Bridges
 Relines, Rebases, and Adjustments
 Repairs – Bridges, Crowns, and Inlays

 Orthodontia
 Coverage for Eligible Children Only                                     50%, No Ortho Deductible                     50%, No Ortho Deductible
 Lifetime Maximum                                                                $1,500                                       $1,500

                                                                                 Monthly Employee Contributions

                                                                                 TIER                                     YOU PAY

                                                                                 Employee Only                               $10.00

                                                                                 All Other Tiers                             $68.00

                                                                                 Note: To determine your cost per paycheck, multiply the above amounts
                                                                                 times 12 and divide by 24 if paid semi-monthly or 26 if paid bi-weekly.

                                                                                                          2020-21 OPEN ENROLLMENT | 17
FLEXIBLE SPENDING ACCOUNTS (FSA)
 PayFlex
 A Flexible Spending Account (FSA) allows you to set aside money for eligible expenses on a pre-tax basis.
 See the example below how this account can save you cash! You can carry over $500 from your medical FSA
 into the following year. Examples of eligible FSA expenses include doctor office visit copays, prescription drug
 copays or vision care, For a complete list, visit www.irs.gov/publications/p502.

 Health Care Flexible Spending                                 Example of how FSA
 Account (FSA)                                                 Contributions can increase your
 The minimum annual election is $130 and the maximum           spendable income!
 election is $2,750. PayFlex will issue a debit card with      Bob and Jane’s combined gross income is $30,000.
 your elected amount to use on eligible expenses during        They have two children and file their income taxes jointly.
 the year. Up to $500 of unused FSA dollars will be carried    Since Bob and Jane expect to spend $2,000 in adult
 over into the next plan year. You will not receive a new      orthodontia and $3,300 for day care next plan year,
 debit card until you reach the expiration date on your        they decide to direct a total of $5,300 into their FSAs.
 current card.

                                                                                          WITHOUT FSAS               WITH FSAS
 Dependent Care Flexible Spending
                                                                Gross income:                   $30,000                  $30,000
 Account (FSA)
                                                                FSA contributions:                 $0                    -$5,300
 The minimum annual election is $130 and the maximum
                                                                Gross income:                   $30,000                  $24,700
 election is $5,000. You can reimburse yourself on daycare
                                                                Estimated Taxes:
 expenses paid during the year by submitting a claim form
 or using your debit card. You can receive up to the            Federal                         -$2,550*                -$1,755*

 amount contributed into the dependent care FSA at              State                           -$900**                 -$741**

 anytime during the year. Unused dependent care FSA             FICA                             -$2,295                 -$1,890
 dollars are forfeited and cannot be rolled over into the       After-tax earnings:             $24,255                  $20,314
 next plan year.                                                Eligible Out-of-Pocket:

                                                                Medical and dependent
                                                                                                 -$5,300                   $0
                                                                care expenses:

    Enrollment Reminder!                                        Remaining spendable
                                                                                                $18,955                  $20,314
                                                                income:
    You MUST enroll each benefit plan year if
                                                                Spendable
                                                                                                                         $1,359
    you wish to continue with the pre-tax savings               income increase:
    of the medical and/or dependent care Flexible              * Assumes standard deductions and four exemptions.
    Spending Accounts.                                         ** Varies, assume 3%.

                                                               The example above is for illustrative purposes only. Every situation
                                                               varies and we recommend that you consult a tax advisor for all
                                                               tax advice.

18 | ARCADIA UNIVERSITY
LIFE, AD&D AND DISABILITY INSURANCE
Cigna

Basic Life and AD&D Insurance
All active, full-time employees regularly working at least
35 hours each week are automatically enrolled in the Basic
Life and Accidental Death and Dismemberment (AD&D)
plan. This coverage is available to Arcadia employees at
no cost - the university pays 100% of the Basic Life and
AD&D premium. The Basic Life and AD&D benefit is 1.5
times annual earnings to a maximum amount of $500,000.

Supplemental Voluntary Life
and AD&D
All full-time employees who work a minimum of 1,500
hours per academic year may purchase supplemental life
insurance for themselves in an amount of up to 5 times base
salary in increments of $10,000 (not to exceed $500,000).
Coverage may also be purchased for spouses or qualified
domestic partners in increments of $5,000 up to an amount
                                                              Short-Term Disability
of 100% of the employee’s supplemental insurance.             Short-term disability support shall be available to full time
Dependent children (up to age 26) may be covered in           employees of Arcadia University after one year of
increments of $2,000 up to a maximum of $10,000. The          continuous full time employment. Short-term disability
maximum benefit for a child between the ages of live birth    benefits may continue for up to six months with proper
and 6 months is $1,000.                                       medical documentation.

Coverage for all or part of your supplemental insurance       Long-Term Disability
may be subject to evidence of insurability (EOI). Any
                                                              After one year of continuous full-time employment,
increase amount during open enrollment will require an
                                                              the University pays the premium for a disability group
EOI. Coverage will reduce to 65% of the original amount
                                                              insurance plan. Under this disability program, after six
at age 70, and to 50% of the original amount at age 75.
                                                              months of total disability, eligible employees may apply
Other limitations and exclusions may apply. Additional
                                                              for long-term disability benefits. If approved by the
information is available through Cigna or in the Human
                                                              insurance company, employees will receive 60% of their
Resources/Benefits area @ My Arcadia.
                                                              base salary up to the plan maximum. Waiting period for
                                                              enrollment may be waived if you can provide proof that
                                                              you were covered under a similar group employer plan
                                                              within the last 90 days.

                                                                                   2020-21 OPEN ENROLLMENT | 19
ADDITIONAL BENEFITS: PET INSURANCE
 Figo

 What is Pet Insurance?                                            Pre-Existing Conditions
 A health insurance plan that covers the illnesses and injuries    All pet insurance companies exclude pre-existing
 of your pet. This includes veterinarians, ERs, and specialists.   conditions.

 How It Works                                                      Deductibles
 If your pet is sick or injured, you can receive treatment         All Figo plans are based on annual deductibles,
 from any licensed veterinarian in the US, Puerto Rico,            not per condition.
 or Canada.
                                                                   10 Great Figo Advantages
 What It Covers                                                       Low, easy annual deductible
 All illnesses and injuries, including hereditary and                 Exam fee paid for covered illnesses and injuries
 congenital, are covered as long as they were not                     Copay & deductible waived for emergency,
 pre-existing conditions.                                               life-saving treatments
    Vet Exams                      Vet Specialists                Unlimited lifetime benefit with 100%
    Hospitalization                Hereditary Conditions            reimbursement plan
                                                                      Alternative and holistic treatments fully covered
    Surgeries                      Congenital Conditions
                                                                      Claims paid on vet bill, regardless of treatment
    Prescriptions                  Hip Dysplasia
                                                                        type or cost
    Cancer Treatments              And more!
                                                                      Curable pre-existing conditions covered if free
    CAT Scan, MRIs, X-Ray
                                                                        for 12 months
                                                                      No upper age limits. Period.
 Waiting Periods
                                                                      Generous lost pet protection
 Figo’s waiting periods are: 5 days for injuries,                     Same low deductible and copay for specialists
 14 days for illnesses, and 6 months for knees.                         and emergency rooms
 All waiting periods can be waived by vet exams.

                                                                   Plan Options
                                                                                           ESSENTIAL   PREFERRED      ULTIMATE

                                                                   Annual Vet Fees           $10,000      $14,000          Unlimited

                                                                   Emergency Boarding                                       
                                                                   Advertising & Reward                                     
                                                                   Lost Pet                                                 
                                                                   Vacation Cancellation                                     
                                                                   Mortality Benefit                                         

20 | ARCADIA UNIVERSITY
EMPLOYEE ASSISTANCE PROGRAM
Carebridge

What is an Employee Assistance
Program (EAP)?
EAP is a service provided to you when you are having
difficulty resolving life concerns on your own. The EAP
can provide immediate consultation to assist you in
reducing the distress associated with many of the challenges
you may be encountering. Callers often feel more
empowered to move forward with managing their concern
after one consultation. In other situations, you may want to
take advantage of an allotted number of in-person or
telephonic appointments with professional clinicians to
                                                                  Is there a fee for using
address concerns such as: daily stress, relationship conflicts,
alcohol and drug abuse, eating disorders, unhealthy
                                                                  Carebridge’s services?
lifestyles, parenting problems, depression or anxiety,            Your employer has contracted for the professional
grief and loss, and relationship abuse.                           services of Carebridge Corporation. These services are
                                                                  made available to you cost-free. The decision and
How can I research my EAP or Work                                 financial responsibility for any service beyond the scope
Life concern on my own?                                           of the benefits described rests solely with the user.

MyLifeResource.com is a comprehensive, interactive
website providing expert articles and resources on the
topics that matter most to you. Helpful tools include:                Contacting Carebridge
streamed videos, self-assessments, interactive wellness
                                                                      No matter where you are, Carebridge is
tutorial, online trainings, databases to assist with child
                                                                      available to help. Use any of the following
care, eldercare, relocation, education, an employee
discount center, legal documents, financial calculators,              options to contact Carebridge:
polls and tips. At any time, you can also call Carebridge                Call Carebridge toll-free 800.437.0911
to consult directly with an EAP Clinician or Work-Life                     for immediate consultation
Specialist to further your search.
                                                                         Visit www.myliferesource.com to find
How confidential is the EAP?                                                expert articles, resources and unique tools
                                                                           addressing a large scope of EAP and
Carebridge EAP services are confidential. No names are
identified or reported to anyone without your written                      Work-Life issues.
authorization except in the following situations; by court               Or download the Carebridge Mobile App
order, imminent threat of harm to self or others, or                       from the App Store or Google Play
situation of abuse (such as child or elder abuse).
                                                                         Your Access Code is 6CSKH.

                                                                                      2020-21 OPEN ENROLLMENT | 21
WELLNESS RESOURCES

 These resources are available—at no cost—to all                 HealthyLearn
 employees who are enrolled in any of the IBC                    HealthyLearn is a portal that includes the best, most
 (Independence Blue Cross) medical plans.                        interactive and source-based data on wellness and medical
                                                                 topics available. For more information, visit Healthy Learn
 Personal Health Profile                                          today at: www.healthylearn.com/connerstrong
 This is an online health assessment that provides a snap shot
 of your health and personalizes an action plan to help you      GoodRx
 get healthy.                                                    Good Rx allows you to simply and easily search for
                                                                 retail pharmacies that offer the lowest price for specific
 Tobacco Cessation                                               medications. Use Good Rx to compare drug prices at
 Receive money back when you complete an approved                local and mail-order pharmacies and discover free
 program to help you quit smoking.                               coupons and savings tips. Find out how GoodRx
                                                                 can save on your prescription drugs by visiting
 Blue365                                                         www.connerstrong.goodrx.com
 Save on health-related products and services with exclusive
 value-added discounts and offers from leading national
 companies.

 GlobalFit Gym Discount Program
 GlobalFit offers discounts at more than 10,000 gyms
 nationwide. Members also get exclusive savings on home
 health and fitness products including Zumba, Total Gym,
 Schwinn, StairMaster and more! Learn more about
 GlobalFit by calling 800.294.1500 or visit
 www.globalfit.com/connerstrong

22 | ARCADIA UNIVERSITY
ADDITIONAL BENEFITS

Retirement                                                      Tuition Remission
Take advantage of the Arcadia University 403(b) matching        All full time employees are eligible for tuition remission at
plan and build your retirement. When you set aside up to        Arcadia for undergraduate, graduate and doctoral study.
6% of your annual salary to the plan on a tax deferred basis,   Employees are limited to two courses each semester for
Arcadia University will provide a matching contribution up      tuition remission. Tuition remission covers 100% tuition
to 6% - a total contribution rate of 12%. And, if you set       but does not include any fees, housing and other expenses.
aside 6.5% or more of your annual salary to the plan on a       All state and federal grants and scholarships, including
tax deferred basis, Arcadia will provide an 8% match,           Arcadia scholarships, will be deducted from the tuition
bringing your contribution total up to 14.5%. In addition       charges before tuition remission benefits are applied.
to a tax deferred option, we also offer a Roth post tax
investment option.                                              For any clarification, more details or any questions, visit
                                                                myarcadia.com or contact Human Resources at
While you are encouraged to speak with your own Financial       215.572.2813.
Advisor, you have access to a Financial Consultant at TIAA.
To request an appointment for a one on one advice session       Cigna Additional Resources
call 800.732.8353. We have a dedicated TIAA Financial
                                                                Cigna Secure Travel
Consultant that comes to campus regularly throughout the
year so stay tuned for more information in the HR               Cigna Secure Travel provides special assistance for
newsletter and periodic emails. These sessions fill up fast     emergency medical, financial, legal and communication
so don’t delay!                                                 assistance when you travel. This program gives covered
                                                                individuals access to a travel assistance customer service
To begin investing more for your future, call                   center from anywhere in the world when traveling at least
800.842.2252 Monday through Friday 8am to 10pm                  100 miles from home. For more information about Secure
and Saturday from 9am to 6pm. The TIAA consultants              Travel, call 888.226.4567.
will answer your questions and take you step by step
through your plan choices and suggest a portfolio               Will Preparation
allocation tailored to your preferences and long term           Cigna’s Will Preparation Program helps you and your
savings goals. You may also access your account online at       family to plan and protect your financial future by using a
www.tiaa.org/public/tcm/arcadia/home. Ideally, you              simple online tool. The tool allows you to build state
should be reviewing your portfolio at least twice per year.     specific customized wills and other legal documents such as
                                                                last wills, living wills, and power of attorneys. Cigna’s Will
                                                                Center is secure, easy to use and available to you and your
                                                                covered spouse seven days a week, 365 days a year. Visit
                                                                cigna.mysecureadvantage.com to register and learn more.

                                                                                    2020-21 OPEN ENROLLMENT | 23
ADDITIONAL BENEFITS

 Paid Time Off (PTO)                                             Holidays
 Arcadia University offers a generous PTO allotment to           The following holidays will be observed:
 all regular full-time 12 month employees. Part time             New Year's Day, Memorial Day, Independence Day,
 staff members who are expected to work at least 1000            Labor Day, Thanksgiving Day, Day after Thanksgiving,
 hours per year will earn prorated vacation. See PTO             Christmas Eve Day and Christmas Day.
 policy for further details.
                                                                 Most university offices are closed during the week between
 Vacation                                                        Christmas Day and New Year's Day. Some offices cannot
 Vacation pay is earned according to classification and length   close completely because of the nature of their operation.
 of employment. Vacation will be accrued each payroll cycle      The supervisor can explain which employees would be
 at the appropriate rate, and balances will be reflected in      required/asked to work during that time.
 total hours.
                                                                 Bereavement Leave
 Personal
                                                                 In the event of a death in the employee’s immediate family,
 All regular, full-time staff members are given two personal     the University may grant leave with pay not to exceed three
 days each year. Personal time for those who have been           days. Immediate family is defined as spouse, domestic
 employed by the University for less than one complete
                                                                 partner, brother, sister, child, daughter-in-law, son-in-law,
 fiscal year is pro-rated.
                                                                 stepchild, grandchild, parent, mother-in-law, father-in-law,
 Sick                                                            and grandparent. One day off with pay may be granted by
                                                                 the University in the event of a death of an aunt, uncle,
 All regular, full-time, non-faculty employees receive sick
                                                                 brother-in-law, sister-in-law, nephew or niece.
 time. Employees will receive their full allotment, which is
 the equivalent of the yearly cap, of sick time on June 1st of
 each fiscal year. Sick time is not carried over into the new
 fiscal year. 9, 10 and 11 month employees receive a
 prorated amount. Employees are eligible to use sick time
 for personal illness or illness in the immediate family
 (spouse, children, and parent).

24 | ARCADIA UNIVERSITY
HOW TO ENROLL

To enroll in benefits, go to www.plansource.com/login.

Step 1: When you arrive on the landing page please enter your Username and Password
           Username: Your username is the first initial of your first name, up to the first six letters of your last name,
             and the last four digits of your SSN.
                    For example, if your name is Taylor Williams, and the last four digits of your SSN are 1234, your
                      username would be twillia1234.
           Password: Your initial password is your birthday in the YYYYMMDD format.
                    So, if your birthdate is June 4, 1979, your password would be 19790604. The first time you log in,
                      you will be prompted to change your password.

Step 2: Once logged in, click “Get Started” on the Homepage to begin.

Step 3: First, you will be asked to review and update your profile and ensure that all information listed about yourself
        and your family members is correct.

Step 4: Now you can begin shopping for benefits. Educational material about the specific plan type is available at the
        top of the page.
           Filter. If your company offers three or more plans, you will be able to filter available plans based on a
             variety of criteria.
           Plan Overview. Plan choices are displayed on “cards,” which provide a brief summary of what is included in
             the plan. Click a card to get more detail.
           Plan Details. The plan detail page will give you information about each plan, including deductible, cost
             per pay period and projected costs.
           Select Plan. To select a plan, indicate which family members are covered by clicking “edit family covered”
             and select the card for each family member you would like to be on the plan. Click “Update Cart”
             to choose the plan.
           Shopping Cart. The shopping cart displays a
             running total of your combined benefits costs
             and shows progress. You will need to select or
             decline a plan in each benefit type before you
             can check out. If you elected Life Insurance be
             sure to use the “ADD Beneficiaries” button to
             add your beneficiaries.

Step 5: To finalize your choices, click “Review and
        Checkout.” You must complete the checkout
        process in order to be enrolled in benefits.

                                                                                         2020-21 OPEN ENROLLMENT | 25
BENEFITS ASSISTANCE
 Member Advocacy

 Employee benefits can be complex, making it difficult
 to fully understand your coverage and use it properly.
 Member Advocacy allows you to speak to a specially
 trained Member Advocate, who can answer your
 questions and help you get the most out of your
 benefits.

 You Can Contact Member Advocacy for
 Assistance if You:
  Believe your claim was not paid properly

  Need clarification on information from the insurance
    company

  Have a question regarding a bill from a doctor, lab
    or hospital

  Are unclear on how your benefits work

  Need information about adding or deleting a dependent

  Need help to resolve a problem you’ve been working on

 How To Contact Member Advocacy?
 You may contact the Member Advocacy Team in any
 of the following ways:
  Via phone: 800.563.9929, Monday through
    Friday, 8:30 am to 5:00 pm (Eastern Time)

  Via the web: www.connerstrong.com/
    memberadvocacy

  Via fax: 856.685.2253

26 | ARCADIA UNIVERSITY
IMPORTANT CONTACT INFORMATION

For your convenience, below is a list of important contacts for all of your Arcadia University employee benefits needs.

 BENEFIT PLAN                            CARRIER            PHONE NUMBER                      WEBSITE

Medical, Prescription Drug          Independence
                                                             800.ASK.BLUE                   www.ibx.com
and Vision                            Blue Cross

Flexible Spending Accounts                PayFlex            844.PAY.FLEX           www.payflex.com/individuals

Healthcare Spending
                                     Health Equity           866.346.5800              www.healthequity.com
Account (HSA)

Voluntary Vision                  Vision Service Plan        800.877.7195                   www.vsp.com

Dental                                     Cigna             800.CIGNA.24                  www.cigna.com

Life & Disability insurance                Cigna             800.362.4462                  www.cigna.com

Retirement                                 TIAA              800.842.2888               www.tiaa.org/arcadia

Cigna Secure Travel                        Cigna             888.226.4567                        N/A

Accident & Hospital Stay                   Cigna             800.362.4462                  www.cigna.com

Pet Insurance                               Figo             844.738.3446            www.figopetinsurance.com

Employee Assistance                                                                   www.myliferesource.com
                                         Carebridge           800.437.0911
Program                                                                                Access Code: 6CSKH
                                                                                      www.connerstrong.com/
General Benefit Questions          Member Advocacy            800.563.9929
                                                                                        memberadvocacy

Benefits Assistance              PlanSource Call Center        866.364.9717             benefits.plansource.com

Please contact the following Human
Resources Representatives with
any benefit-related questions:
Sacha Mendez...........215.572.2173
HR Main...................215.572.2173
Brian French.............215.572.2788

                                                                                2020-21 OPEN ENROLLMENT | 27
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