RESIDENT HANDBOOK - La Trobe University
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ACCOMMODATION SERVICES RESIDENT HANDBOOK
TABLE OF CONTENTS
Accommodation Services 3
Front of House 4
Lock Outs
Paying Rent
Mail 5
Guest Registration 5
Residential Education 6
Merchandise
Textbook Borrowing Scheme
Resource Borrowing Scheme
Food Pantry
Facilities 8
Door Battery Issues
Maintenance Request
Emergency Requests
Smoke Alarms
Housekeeping 9
Laundry Locations 10
Rules of Residence 11
Security 12
Check In 14
Check Out 15
Web Departure Form
University Life 16
Course Help
La Trobe Student Union
Clubs and Societies
Food on Campus 17
Yearly Events 18
Outbound
Ignite
Study Tips 20
LMS and Allocate +
Lost on Campus
Library
Printing
Study Help
Academic Integrity
Exams
Staying Healthy On Campus 22
Physical Fitness
Mental Health 23
Sexual Health 24
Managing Finances
Budget Tips
ACCOMMODATION
Financial Counselling
Student Discounts
SERVICES
Nearby Services 25
Doctor/GP
Here at Accommodation Services we can Social Media
assist with any queries you may have about the Facebook: Living at La Trobe
Hospitial
Pharmacies accommodation, the campus or things in the Instagram: livingatlatrobe
Shopping Complex local area. We are here to offer you advice and
Banks support. Our office is available for you to pay Location: Menzies College
Counselling your rent, request a room change, or just to have Office hours: 9am-5pm, 7 days
Speak Up La Trobe a chat. We also have fish and a pet Lizard that p: (03) 9479 1071
Post Office love attention from the residents! e: living@latrobe.edu.au
Transport 26
Parking
Public Transport
Campus Map 27
2 Important Contact Numbers 29 3
Mail
FRONT OF HOUSE If you receive letters in the mail we will deliver it
to your residence where it will be placed in the Name
Lock outs pigeon holes and sorted under last name. College
Who to contact: Accommodation Services Please note it is preferred you set up a free Parcel Accommodation Services
During office hours: Come down to Locker with Australia Post if you will be receiving 1 Kingsbury Drive
Accommodation Services and we will make you a large packages/parcels. La Trobe University
temporary pass to get back into your room. However, if parcels are delivered to the office, we Bundoora VIC 3086
If you are unable to come to the office to collect will email you for collection.
the pass, call reception and if available we will Packages that are left uncollected after 2 weeks of
come to you. arrival will be returned to sender.
After hours: Call our Night Manager on Pigeon Hole Locations
0418 541 953. Barnes Way
Waterdale
The first time you get locked out it is free, each
time after incurrs a fee. Location: inside shared
If you have lost your wristband or card, let the laundry room
office know and we can replace it for you. Each
lost item incurrs a replacement fee and will be Mail is sorted under
charged to your accommodation account. apartment number
Broken wristbands can be returned to
Accommodation Services and replaced free of
charge, with select sizes available for
exchange (S,M,L). University Lodge
Paying Rent University Lodge
In office: Pay using EFTPOS. We accept Visa, Location: Building A
Mastercad and American Express as methods of entrance
payment.
Over the phone: Our reception staff are happy to Glenn, Menzies and
take a payment over the phone with the Chisholm Colleges
above payment methods. A receipt for
Glenn Location:
your transaction can be emailed to you
inside common room
upon request.
Menzies Location:
inside common room
StarRez Portal: Log into your online
Chisholm Location:
portal and make a payment under the ‘Accounts’
beside the stairs in
Tab. The amount owing will automatically be
common room
visable, however if you need to make partial
payments, tick ‘manual break-up’ to type in your
preffered amount and continue through to your
Shopping Cart.
Direct Deposit: Please use the below details for
bank transfer, and call Accommodation Services
prior to transferring to obtain your unique StarRez
ID. Guest Registration
All overnight guests must be registered with Accommodation Services. Registration forms are
Account name: Menzies College located in the office and needs to be submitted at least 24 hours prior to your guest’s arrival.
Bank name: Westpac Overnight mattresses can be placed in your room if required.
BSB: 033-111 Account number: 127355 Guests can stay for a maximum of 10 nights over the course of the residential contract, and for
Reference number: e.g. 123456SMITH (your StarRez ID and
no more than 2 nights at a time.
your surname is required)
Guests are not permitted to stay during ResFest, SWOTVAC and exam periods.
Swift Code (INTERNATIONAL): WPAC AU2S
4 5
RESIDENTIAL
EDUCATION
The Residential Education team work with our student leaders
to provide support for all of our residents. The Coordinators
for each portfolio (Social, Health and Wellbeing, Academic,
After Hours) are located in the Accommodation Services
office and have an open door policy for all residents to come
have a chat, introduce themselves, or seek guidance.
Merchandise
We have a large range of merchandise that is available to buy
for each of our residential locations. If you want to buy, try
on or just have a look at what we offer – Accommodation
Services is the place to go.
Textbook Borrowing Scheme
We understand that buying textbooks is quite expensive
which is why we have a Textbook Borrowing Scheme. This
scheme allows you, and two friends, to borrow textbooks for
a semester at a time.
If we do not have the book you are after you can still submit
your form and our Academic Coordinator will consider your
purchase request.
Resource Borrowing Scheme
Additional to our textbooks, we also have other resources for
you to borrow including DVD’s, board games, books, as well
as PlayStation, Xbox and Wii games. Feel free to come down
to the office and have a look at what’s on offer.
Food Pantry
Accommodation Services understand the potential financial
strain that comes with moving away from home. To assist our
residents we have a free and anonymous food pantry that you
are welcome to utilise. Come into the office and our staff will
point you in the right direction!
6 7
FACILITIES HOUSEKEEPING
Door Battery Flashes Each resident is responsible for cleaning up after themselves. If you are using
Orange: Problem with the card/wristband. any of the communal areas you need to ensure you are keeping them clean and
Come to the office and we will fix it. tidy once you leave. Accommodation Services strives to ensure all residents
Flashing Green & Red: Battery is starting to continue to live in a clean environment and your assistance in this area is
go flat. paramount.
Put in a maintenance request and someone
Chisholm, Glenn, Menzies and University Lodge have cleaners attend your
will come and charge it the next day.
room once a week who will empty your rubbish bin and vacuum the floor. You
No flash: Flat battery.
are able to put up a ‘No Cleaning’ sign if you would not like your room cleaned.
Call Accommodation Services and we will
Not applicable for 2 consecutive weeks.
send someone to replace it.
The cleaners also clean the
How to log your request: on your StarPortal kitchens and bathrooms everyday
account under the ‘Maintenance’ tab. There however residents are still required
are drop down boxes with different to do their own dishes and clean up
categories. If your request does not fit any mess that they have made in
directly under one of the categories, add these areas.
as much detail in your description of the Once a week Accommodation
issue as possible. Depending on the type of Services Facilities staff will
request, the time frame for completion can confiscate any dirty dishes left out
vary, however the maintenance team aim to in the kitchens, so make sure you
complete jobs as fast as they can. You can are cleaning and putting your
check the progress of your request on the dishes away after each use.
StarPortal where it will have the status of It is a good idea to label containers
the job. or food products that you will be
putting in the communal fridges
Emergency Requests: call Accommodation and freezers, in the aim to prevent
Services and we will instruct our your food being taken.
Maintenance Department to attend to the
issue at their earliest convenience. Barnes Way and Waterdale
Apartments are self contained. This
Smoke Alarms means it is the responsibility of the
Smoke alarms are fitted into every room, tenants to keep their apartment
hallway and kitchen throughout our clean and tidy as if they were living
residential buildings. in a private rental property. This
includes vacuuming carpet,
Triggers: spray deoderant, candles, hair mopping tiles, wiping down
straighteners, spray tan and excessive benches & sinks, cleaning
steam from food. microwaves, cleaning out fridges,
If the smoke alarm goes off in your room cleaning stove tops and ovens,
or you were the one that triggered it in a cleaning range hood filters and
common area, you will be charged a fine of cleaning bathrooms/toilets.
up to $6000. Inspections will occur throughout
When a smoke alarm is set off, the fire the contract period to ensure each
brigade will attend and secure the area. If apartment maintains at an
you hear the fire alarm please evacuate the acceptable standard of
building and move to the designated housekeeping. It is
emergency evacuation area. recommended to set up a cleaning
roster to ensure these tasks are
completed on a regular basis by all
members of the apartment to avoid
cleaning charges following
inspections. Vacuums and mops
can be hired from reception if you
8 don’t have your own. 9
RULES OF RESIDENCE
We have Rules of Residence in place to make
sure everyone has a safe, enjoyable time
Living at La Trobe.
We recommend all residents read through the
rules and make themselves aware of the
standard of living we expect from all our
residents. If rules are broken, there will be
consequences for the actions taken which
may include contract termination.
Our Rules of Residence can be found on the
La Trobe University website by searching
‘Rules of Residence’.
Laundry Room Locations
Glenn, Menzies and Barnes Way
University Lodge
Chisholm Colleges Waterdale
Glenn Location: Each University Lodge Location: Near the
floor Location: Common Barnes Way Car Park
Glenn East: Level 2 Room behind Building B
Menzies Location:
Next to the Recreation
Room
Chisholm Location:
Inside the Common
Room & Tower 5 Level 1
10 11
SECURITY
La Trobe University Secuirty: (03) 9479 2222
Emergency Services Australia: 000
Accommodation Officer (Night Manager): 0418 541 953
After Hours Coordinator: 0438 145 321
When the office is closed we have an Accommodation Officer working to ensure we always
have someone here to assist our residents.
Our After Hours Coordinator is also here to look after the Residential Education
portfolio outside of business hours. They assist with after hours events and are available for
residents who may require help with health and wellbeing related concerns.
As per the Rules of Residence, Accommodation Services advises that all residents abide by
the following rules to ensure a safe living environment.
• Lock your door when you are leaving your room. Accommodation Services are not
responsible if your belongings are taken.
• Do not prop open interior/exterior doors or tamper with doors in any way. Doors
automatically close for fire safety and security purposes. Fines and charges will apply.
• Do not let anyone you don’t know ‘trail’ you into the building.
• Do not lend your residential card/wristband to a third party. This is a breach of the
Rules of Residence.
• Avoid walking alone at night. Walk in a group or use the escort service provided by
La Trobe University Security.
• Put all relevant emergency/security phone numbers in your phone. These can be
found on page 29 of the handbook.
• Make sure you lock your car and wind your windows up when leaving your car in the
car park.
• Let people know your whereabouts when going somewhere by yourself.
Student Leaders
Your student leaders are trained in first aid and mental health first aid. If you or someone you
know is having any challenges regarding mental health or general first aid, seek assistance
from your student leaders. Your leaders are also able to direct you to alternative services if you
do not feel comfortable discussing your challenges with them.
12 13
CHECK OUT
Web Departure Form
Before vacating your residence it is essential that you complete a Web Departure Form (WDF)
which can be found on your StarPortal. This provides us with important feedback and
information regarding your time on residence as well as your desired check out day.
Residents vacating on the contract end date are still required to complete the WDF.
Check out Procedure
Once you have completed your WDF you will need to come down to the office and get your keys
recoded to your new departure date. When checking out you will need to return your card and
wristband to the front office ensuring that you have paid all your fees and haven’t left anything in
your room.
Common Questions
When does my contract end?
CHECK IN Every resident is on a fixed term contract, if you are unsure of your departure date contact
Accommodation Services for confirmation.
Prior to Check In
Ensure you have completed the What time is check out?
Alcocups and Consent Matters modules. 10am on the day your contract ends. Failure to depart by 10am will see you charged for another
You will be prompted to complete and day of rent. If you require a late check out please contact Accommodation Services prior to
pass the Alcocups module as part of receive confirmation.
your online acceptance. Instructions on
how to complete the Consent Matters What if I want to leave before the end of my contract?
module was emailed to you along with If you are planning on departing before the end of your residential contract, you will be required to
your offer of accommodation. If you complete your Web Departure Form to begin the mandatory notice period required for
are yet to complete these modules, cancellation.
please do so as soon as possible. Cancellation fees will also apply. Please refer to the Rules of Residence document or inquire with
Please contact Accommodation Services reception staff for terms and conditions.
if you are having any issues with
completion. What happens if I have lost my card or wristband?
There is a fee for each item not returned to Accommodation Services upon check out. You will
Check In Day be charged on the day of check out and will be required to pay on the spot to avoid a university
Emails will be sent prior to your check in sanction.
date with instructions about where you
can collect your keys. Student Leaders What if I have debt remaining on my account?
will then show you to your room and You will be required to pay all debt before you check out of your accommodation. If you are
make sure you are comfortable before unable to do so, you will be required to organise a meeting with our finance department to
leaving you to unpack and set up your organise a payment plan schedule.
belongings!
If you fail to clear your debt after check out your account will be sanctioned, restricting your
Familiarity with Student Leaders access to student services. This means you will be unable to enrol in classes or access your
Student Leaders are here to help you and university results. Sanctions will not be removed until all debt is cleared. Outstanding debt is then
make your time on campus the best it passed onto a debt collector for follow up.
can be!
Each floor/tower/building will have What time can I check into my accommodation?
minimum 1 Student Leader, make sure If you are checking in on the first day of the fixed term contract like we recommend, you are able
you introduce yourself and familiarise to check in anytime after 9am. If you are checking in after the contract start day, check in is a
yourself with the location of their room strict 2pm.
in case you require their assistance.
14 15
UNIVERSITY LIFE
Course/Subject Help
If you require assisance with your enrolment, HECs,
fee payments or help with your study, ASK La Trobe
is the place to go. They are located in the library
foyer and will answer any questions you may have
regarding the university.
LTSU
The La Trobe Student Union is a group of
representatives from the student body who run
events for students and provide discounts to stores
if you become a member. They also offer different
services including help with academic misconduct,
financial counselling and LTU scholarships. They
work on improving student experiences and
education while at university. For information on
becoming a member and the costs, head to their
website – www.latrobesu.org.au
Clubs and Societies
At the start of each semester the University runs
days where all of the sporting clubs and societies
set up stalls on Simpsons Lawn where you can ask
questions, get free samples of different products/
baked goods, and sign up!
Food on Campus
There are many different cafes on campus that all have their own specials
and unique options. Some of the Cafes in the Agora are Grafalis, Bachelor of
Coffee, Writers Block, House of Cards and Caffeine.
All of the cafes listed above offer delicious food but additional to those there
are Charlies Kebabs, Subway, Mamak Rice and Noodle, Grain Express, Café
Spice, Fuel Juice Bar, Café Veloci, Nuts About Tella and the Eagle Bar.
16 17
ACCOMMODATION SERVICES
YEARLY EVENTS
Each year there are many different events
organised by Accommodation Services.
Each college has 2 alcohol permitted and
2 alcohol free events as well as a college
ball. These events are a great way to get
involved and meet the people you live
with.
The Residential Education team are here
to make your time the best it can be by
putting on events that residents with
different interests and hobbies will enjoy!
Outbound
This involves seeing iconic landmarks
and exploring the ‘sights and sounds’ of
Australia. Previously, Outbound has taken
people swimming with dolphins, white
water rafting, to Uluru – experience the
outback, and New Zealand. The program
is getting bigger and better every year and
allows residents to do incredible things at
a heavily discounted price. These events
will be advertised through the
Accommodaiton Services facebook page
so be sure to turn your notifications on!
Ignite
Ignite focuses on Arts, Music and Cultural
events. It has seen residents attend
theatre performances such as Mumma
Mia! and Harry Potter & The Cursed Child.
On top of performances, it has also
allowed students to see exhibitions like
the Terracotta Warriors at the National
Gallery of Victoria.
18 19STUDY TIPS
LMS & Allocate +
If you are needing help with LMS or choosing your timetable via Allocate +, your academic
mentors and Student Leaders will be able to help, however if they are busy the team at ASK La
Trobe can assist you.
Lost on Campus
The campus here in Bundoora is the largest university campus in the southern hemisphere so we
recommend downloading the ‘Lost on Campus’ mobile app. It has all the features of the university
including buildings, places to eat and even where the nearest toilets are. You can search the room Study Help
number or building name of your class and it will provide directions and an estimated arrival time. Peer Learning Advisors (PLA’s) are a group of high-achieving students who are available for you to
We suggest also going for a walk around the campus before classes start to familiarise yourself drop in and receive help with any queries or academic issues you may have. This could be oral
with your surroundings. presentations, time management skills, essays or study skills. Sessions are located in the library
foyer and in the Learning Hub. Check your student emails for specific session times and locations.
Library
The Library is in the Agora and is open 7am - Midnight during the semester and 24 hours during
The Learning Hub is a place for students to extend their academic skills and offers support in
examination periods. Each level has a different classification; Level 1 Talk, Level 2 Quiet and Level
different areas such as transitioning help and course work. They offer small group or one-on-one
3 Silent.There are printers, staplers and microwaves in the library as well as a café on the first
advice from PLA’s, Student Learning Lecturers, Academic English Advisers and other expert tutors.
floor. You can also book out study rooms online for group meetings.
It is located on the first level of the Library behind Writers Block Café.
Printing
All printers within the university are linked, meaning you can print from any location. Printers in the Academic Mentoring is a service provided by the Academic Student Leaders that live on Residence
college computer rooms are stocked by Accommodation Services and you can collect extra paper and is held once a fortnight for first year students living on campus to help them ease into the
from reception when required. To add credit to your account you will need to use ‘MyPrint’. Once University life style. Each group of students will have a mentor that studies a similar course and can
you have credit on your account you can scan your student card on the printer to print. assist them with LMS, Allocate +, assignments, provide experience and guidance with time
management and support.
If you are looking for a one-on-one tutoring session to help with specific classes or topics,
Accommodation Services offers specialised tutoring. The first three sessions are free with a
high-achieving resident that has studied your area of concern. If you require more than three
sessions you will be required to pay for their time.
Study Tips
• Read the Subject Learning Guide for each subject and put important dates in your calendar
• Make use of your tutor/lecturer consultation hours
• Don’t be afraid to ask for help from your tutors, Academic mentors or other people doing your
course
• Use your time wisely – plan for what you aim to achieve each week
• Do the pre work to ensure you know what the tutor is talking about in class, this will also allow
you to ask questions if you aren’t sure about something
Academic Integrity
Academic Integrity is very important and the university will not tolerant any form of cheating or
plagiarism. Consequences are serious and can lead to expulsion. Each student is required to
complete the online module ‘Academic Integrity’ prior to their first week of classes to understand
how to avoid plagiarism.
Exams
University Exam periods run for roughly 3 to 4 weeks after each semester. During this time there is
a 24 hour noise curfew on all residences. The exam timetable, exam rules and allowable materials
can be found on the La Trobe website by searching ‘Exams’.
20 21Mental Health Eating healthy is the best way to keep fit while
If you are feeling down or not really yourself, our living on res – it is a good idea to invest in a
Health & Wellbeing Coordinator is available for healthy recipe book that will allow you to eat
you to speak to. Come into the office and they well and avoid unhealthy snacking while
will be able to sit down with you if studying.
available. Appointments can also be made with The La Trobe Farmers Markets is run every
the Coordinator upon request. Sunday morning in Car Park 2 and has lots of
Staying connected and getting involved in delicious fruits and vegetables for a cheap
events and activities around college is also very price.
helpful – ‘Wellbeing Wednesdays’ is run by our Meditation is a great way to relax and unwind
Health & Wellbeing Coordinator and is an from the stress of university, 10 minutes a day is
excellent online and activity based program that all you need to help destress and allow the body
can assist with all things wellbeing. Be sure to regroup. There are heaps of free mediation
to follow the page on Facebook for upcoming apps that you can download or head on over to
events! the sports centre where they run yoga classes.
Medicare card holders who have had a mental
health diagnoses from a doctor can be entitled
to a Mental Health Care Plan where they will
receive up to 10 individual or group
appointments with mental health services. More
information about this can be found on the
Health Direct website – www.healthdirect.gov.
au/mentalhealth.
It is recommended that you have 8 hours of
sleep a night to enhance efficiency and
productivity during the day.
Sexual Health
La Trobe Medical Centre (and other General
STAYING HEALTHY Practitioners nearby) can provide sexual health
and STI checks as well as contraceptive advice
ON CAMPUS and counselling.
Ensuring consent is always given and that
boundaries are respected is very important and
Physical Fitness we hope that you learn something from the
There are a range of different inter-college All information regarding La Trobe sporting Consent Matters module you completed prior to
sports that run throughout the year which are teams, the sports centre and memberships is on moving onto campus.
organised and run by the Sports Student the website – www.latrobe.edu.au/sport. There is LGBTIQA Support at La Trobe and a
Leaders. Each college versus each other to try Menzies and Chisholm College both have gyms ‘Queer on Campus’ group that runs once a week
and win the much desired Sport Cup. that are available to residents of that college to and allows you to meet other LGBTIQA students
La Trobe Sports Centre offers a variety of access 24/7. and talk about things in confidence with a
facilities and social sports as well as La Trobe has a walking track that takes you facilitated Queer Counsellor. For more
memberships. They have an indoor pool, gym, around the whole university which is a great way information head to the La Trobe University
group fitness classes as well as indoor and to stay fit without paying for a membership or if Website.
outdoor courts you can hire. Some of the you are not a sporty person. The Darebin Creek
social sports they have on offer include Trail is also close to the University and
netball, basketball, futsal, tennis and stretches along the Darebin Creek . It provides
dodgeball. a very scenic route if you would like to go off
La Trobe has over 25 different competitive campus. There is also a track to Macleod train
sporting clubs which everyone is encouraged station which makes it easy to get too and from
to try out. Additional to the usual competition, the station.
there is also the chance to compete in the Uni La Trobe has a Bike Share program which is a
Games competition which is run twice a year great opportunity to contribute to a more
on the Gold Coast, QLD. sustainable and brighter future of our planet.
Information can be found on the La Trobe
Website.
22 23MANAGING FINANCES NEARBY SERVICES
Budget Tips Student Discounts Nearest General Practitioner Nearest banks
Budgeting can be hard when you are a student Take advantage of student discounts – there La Trobe Medical Centre is bulk billed for LTU staff • Westpac Bank, La Trobe Agora
but it is also very important. The mobile app are so many places nearby that will give you and students, appointments can be made online, via • Bank of Melbourne, Summerhill
‘PocketBook’ is a great way to manage discounts on your purchases just for being a the ‘Appointuit’ App or over the phone – • ANZ, Northland
finances and track what you are spending. student. Places such as PTV, select cinemas, (03) 9473 8885. • NAB, Northland
Textbooks and games can be borrowed from ‘We Meat Again’ butcher at Polaris and Unified Northland Medical Centre is also bulk billed for
Accommodation Services so you don’t need to Hair and Beauty in the Agora, all give student Medicare card holders. Appointments can be made Counselling Help
buy these yourself! discounts when you show your student card. online or over the phone – (03) 9471 9987. If you are wanting to talk to someone about a
Uni Hill have a student rewards card which gives There are also other medical centres along Plenty Rd challenge you are facing we have a Health &
Free Financial Counselling for LTSU Members you discounts at select stores, Spotify gives and at Uni Hill. Wellbeing coordinator at Accommodation Services
La Trobe Student Union members can also half price premium access and UNIDAYS has who will be happy to meet with you or refer you on
receive free financial counselling. This a great endless discount codes and vouchers to a large Nearest Hospitals to an external service if required.
way to receive tips and tricks on how to variety of online stores. In the case of an emergency please call 000. If you La Trobe Counselling is available to make
budget wisely. are able to, also call the Night Manager so they can appointments online or call (03) 9479 2956.
assist you and are aware of the issue. Headspace, Greensborough can be
The Austin Hospital is located on Studley Rd, contacted on (03) 9433 7200.
Heidelberg and is 15 minute drive from the university.
Northpark Private Hospital is located on the corner Speak Up La Trobe
of Plenty Rd & Greenhills Rd and is a 20 minute drive Speak Up is a place you can report (can be
from La Trobe. anonymous) any unacceptable behaviour that is
The Northern Hospital is located on Cooper St, happening to you (at uni or outside of the campus)
Epping and is roughly a 25 minute drive from or that you are witnessing happen to someone else.
campus. They can help if you are being bullied, stalked, feel
unsafe or unwelcome, or if you have experienced
Pharmacies some sort of sexual assault, violence or mental
• La Trobe Medical Centre Pharmacy health concerns.
• Chemist Warehouse, Polaris For more information regarding Speak Up and the
• My Chemist, Northland services they provide head to their website -
• Chemist Warehouse, Summerhill www.latrobe.edu.au/students/support/wellbeing/
• Pharmacy 4 Less, Summerhill speak-up.
Shopping Complexes Post Office
Polaris is the closest and most convenient Australia Post is located in the Agora and although
shopping complex to La Trobe. It has a variety of you can receive mail (letters) at Accommodation
cafes, a Woolworths, Chemist Warehouse, Services, if you are expecting a parcel, we suggest
Dan Murphy’s and a travel agency. you sign up for a free parcel locker. The parcel
Northland is a 10 minute drive from the university and lockers are positioned opposite the post office. To
has everything you can need from banks, register, visit
supermarkets, electronics/home decor, clothing, www.auspost.com.au/happinessdelivered and
barbers/hairdressers and jewellers. follow the prompts to receive your own delivery
Summerhill is just 3 tram stops from the uni towards address.
the city and has the closest Kmart as well as
supermarkets, $2 stores, a newsagency and a post
office.
Uni Hill is a factory outlet that has a lot of sport
stores, cafes, homeware stores and many others with
discount prices. Uni Hill is located on Plenty Rd, Mill
Park roughly 20 minutes from La Trobe.
25TRANSPORT
Car Parking
For residents living on Glenn, Menzies, and Chisholm or at University Lodge you will be required
to obtain a parking permit through La Trobe’s V Permit Service. We recommend purchasing a
White Parking Bay permit.
Residents at Barnes Way and Waterdale Rd are able to park for free in their carpark. To do so
you will need to register your car details with Accommodation Services and obtain a permit
sticker. If you are needing to park in a campus carpark however, you will need to obtain a permit
through V Permit.
La Trobe has several Car Parks around the campus although here are our recommendations
based on residence location:
Menzies Annexes – Car Park 4
Menzies North and South wings – Car Park 6
Glenn – Car Park 6
If you are ordering an uber, make sure you put the pick-up location as the car park closest to
your residence as these services are not permitted to enter the campus internally.
Buses
Bus 250/350 - This bus will take you to Melbourne Central and runs 2-3 times every hour. It can
be accessed from the main bus stop near the Thomas Cherry building or at the bus stop on the
intersection of Kingsbury Dr & Waterdale Rd.
Bus 550 – This bus goes to Northland shopping centre and leaves twice an hour from the
Medical centre, the main bus stop near the Thomas Cherry Building and from the intersection
near Kingsbury Dr & Waterdale Rd.
Glider Service
The Glider Bus is a free service provided by the University that stops outside each college
roughly every 20 minutes throughout the day. Between 9:30pm–2:00am you can call (03) 9479
2012 and the Glider will pick you up from anywhere on campus and take you back to your
residence. Information regarding specific times can be found on La Trobe’s website or at
Accommodation Services.
Trams
The tram stop is located on the corner of Kingsbury Dr & Plenty Rd, across from Kingsbury
McDonalds. The tram line is No. 86 which runs from Docklands to Mill Park via Bourke St.
Trains
Macleod Station is the closest train station to La Trobe University. It is apart of the Hurstbridge
Train Line and runs trains into the city every 20 minutes during peak times. The PTV mobile app
is very useful for navigating and figuring out timetables.
Myki Cards
A Myki card is needed to access all public transport in Victoria. You can purchase one at the
Australia Post in the Agora, LTSU, online or at any major train station. You can also top it up at
any of these venues as well as at the bus terminal near the Thomas Cherry building.
26 27IMPORTANT
CONTACT NUMBERS
Emergency Services: Australia - 000. This will alert the police, fire brigade or ambulance (whichever
you require).
Lifeline: 13 11 14
Accommodation Services: (03) 9479 1071 (9am-5pm, 7 days)
Accommodation Officer (Night Manager): 0418 541 953 (5pm-9am, 7 days)
After Hours Coordinator: 0438 145 321(5pm-2am, Weekdays)
Security: (03) 9479 2222
Glider Bus: (03) 9479 2012
La Trobe Counselling: (03) 9479 2956 (9am-5pm) or 1300 867 327 (5pm-9am, Weekdays)
Domestic and Family Violence Counselling Service: 1800 737 732
Sexual Assault Crisis Line: 18800 806 292
ASK La Trobe: 1300 LA TROBE (8:30am-5pm, Weekdays)
IT Support: 1300 LA TROBE then choose ‘Option 3’ (8:30am-5pm, Weekdays)
La Trobe Speak Up: (03) 9479 1234 (9am-5pm, Weekdays)
La Trobe Medical Centre: (03) 9473 8780
28 29You can also read
