2021-2022 PLAN SUMMARY - 4STUDENTHEALTH.COM
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2021–2022 Plan Summary
UNIVERSITY OF REDLANDS
STUDENT HEALTH INSURANCE PLAN SHIP
Underwritten by:
Wellfleet Insurance Company
Administered by:
Wellfleet Group, LLC
dba Wellfleet Administrators, LLC
Policy Number:
WI2122CASHIP98
Group Number:
ST1383SH
Revised 09/03/2021 8:14 AM
Important Contact Information & Resources
Plan Administration PPO Network
Cigna OAP
Enrollment, Eligibility & Waivers www.mycigna.com
Relation Insurance Services
PO Box 240042
Los Angeles, California 90024 Pharmacy Benefits Manager
(800) 537-1777 For information about the Wellfleet Rx/ESI
clientservices@relationinsurance.com Prescription Drug Program, please
Monday–Friday, 8:00 a.m. to 5:00 p.m. visit www.wellfleetstudent.com.
Pacific Time
Member Pharmacy Help
Benefits, Claim Status, & ID Cards (877) 640-7940
Wellfleet Group, LLC
dba Wellfleet Administrators, LLC
PO Box 15369 Travel Guard
Springfield, Massachusetts 01115-5369 Contact Travel Guard when you are traveling
(877) 657-5030, TTY 711 away from home and you need assistance with
www.wellfleetstudent.com things such as transfer of medical records, legal
Monday–Thursday, 8:30 a.m. to 7:00 p.m. referrals, transfer of funds, and information on
Eastern Time travel conditions.
Friday, 8:30 a.m. to 5:00 p.m. Travel Guard
Eastern Time www.travelguard.com
(877) 305-1966 (in the U.S. & Canada)
Claims Call collect +1 (715) 295-9311 (outside U.S. &
Canada)
Cigna
Available 24/7/365
PO Box 188061
Chattanooga, Tennessee 37422-8061
Electronic Payor ID: 62308 CareConnect
Behavioral Health and Nurseline access
offering student members easy access
to licensed behavioral health clinicians
24/7/365 via telephone.
CareConnect
(888) 857-5462
Notice
This is only a brief description of the coverage(s) available under Certificate form CA SHIP Cert (2019). The
Certificate will contain reductions, limitations, exclusions, and termination provisions. Full details of coverage
are contained in the Certificate. If there are any conflicts between this document and the Certificate, the
Certificate shall govern in all cases.
Any provisions of the Policy, as described in this Summary, that may be in conflict with the laws of the state
where the school is located will be administered to conform with the requirements of that state’s laws,
including those relating to mandated benefits.
The information contained in this Summary is accurate at the time of publication, but may change in
accordance with state and federal insurance regulations during the course of the Policy year. The most
current version of this document will be posted online at the website listed on the cover. In the case of a
discrepancy between two versions of the Summary, the most recent will apply.
What’s Inside General Information Eligibility & Enrollment ....................................................5 Effective Dates & Plan Costs .........................................5 ID Card ................................................................................5 Seeking Medical Care Prescriptions / Medications ...........................................6 Preferred Provider Organization ..................................6 Filing a Claim ........................................................................ 7 Plan Benefits Benefit Highlights .............................................................8 AD&D Benefit .................................................................. 10 Exclusions & Limitations .................................................. 11 Travel Guard ....................................................................... 14 CareConnect....................................................................... 15
/ 4 / 2021–2022 Plan Summary / University of Redlands
General Information
Eligibility & Enrollment Effective Dates & Plan Costs
Any full-time student (9 credit hours or more) who is The plan costs and coverage terms are listed below.
registered and attending classes at the University of Coverage terms are effective at 12:00 a.m. and terminate
Redlands is required to have adequate health insurance at 11:59 p.m. Plan Costs include the medical insurance
coverage. You will be automatically enrolled in SHIP, premium and administrative fees.
unless you provide comparable coverage and submit a
waiver by the Waiver Deadline Date (see Waiver FAQ, WAIVER
located at www.4studenthealth.com/redlands for more DEADLINE STUDENT
information). If you have other health insurance, such as DATE
coverage under your parent’s or employer’s insurance Annual
plan, and you do not wish to enroll in SHIP, you may 08/10/2021 to 09/20/2021 $ 1,713.00
submit a waiver application. 08/09/2022
Students must actively attend classes for at least the first Fall
31 days after the date for which coverage is purchased. 08/10/2021 to 09/20/2021 N/A
Home study, correspondence, and television (TV) 12/31/2021
courses do not fulfill the Eligibility requirements that the Spring / Summer
student actively attend classes. The Company maintains 01/01/2022 to 01/17/2022 N/A
its right to investigate student status and attendance 08/09/2022
records to verify that the Policy Eligibility requirements
have been met. If and whenever the Company discovers
that the Policy Eligibility requirements have not been
met, its only obligation is refund of premium. ID Card
Coverage for dependents is not available under this plan. You will receive an email when your insurance
ID card is available. To access your ID Card, visit
For questions about enrollment, contact Relation
www.wellfleetstudent.com.
Insurance Services at (800) 537-1777 (Monday–Friday,
8:00 a.m. to 5:00 p.m. Pacific Time). Carry your ID card with you at all times! You will need
your card when you visit the physician’s office, urgent
care centers, or hospital.
2021–2022 Plan Summary / University of Redlands / 5 /
Seeking Medical Care
If you experience an Injury or Sickness: Preferred Provider Organization
1. If you need to seek medical treatment, using PPO
This plan includes a network of medical professionals,
providers that are part of the Cigna OAP Network
including doctors and hospitals, known as the Preferred
could decrease your costs. For a complete listing of
Provider Organization (PPO). This PPO is available
PPO physicians, hospitals, and other facilities, visit
through Cigna OAP Network. If you need to see a
www.mycigna.com.
provider, you should utilize a PPO provider. While you
2. In case of an Emergency, go to the nearest hospital are allowed to visit any provider of your choosing, if you
or call 911. use a PPO doctor or facility, you will pay less money
3. If it is not an Emergency but you need to seek medical out-of-pocket.
treatment right away, using an Urgent Care Center Network access provides benefits nationwide for
instead of a Hospital ER may decrease your out- Eligible Expenses incurred at 80% of the Negotiated
of-pocket expenses. To locate a local Urgent Care Charge (NC) when treated by network providers
Center, visit www.mycigna.com. (PPO). Benefits are provided worldwide for Eligible
4. After you receive treatment at a PPO provider, Expenses incurred at 60% of Usual & Customary
you will receive an Explanation of Benefits from Charge (U&C) when treated by non-network providers
Welfleet Group, LLC detailing what the insurance (non-PPO). Note: Charges in excess of U&C are still
paid and what is your responsibility to pay. If you the responsibility of the Plan Participant.
have questions about your Explanation of Benefits Preferred Providers have contracted to provide specific
or what is your responsibility to pay, please call medical care at negotiated prices. The availability of
(877) 657-5030, TTY 711. Do not ignore any medical specific providers is subject to change without notice.
bills you receive. The Plan Participant should always confirm that a
5. If your provider bills you directly or asks you to pay Preferred Provider is participating at the time services
up front, you will need to submit a claim. Please See are required by checking the Preferred Provider Network
Filing a Claim on the next page. website or calling the Preferred Provider Network
and by asking the provider when he or she makes an
appointment for services. Out-of-network providers
Prescriptions / Medications have not agreed to any prearranged fee schedules.
You may incur significant out-of-pocket expenses with
The Pharmacy Benefits Manager (PBM) is Wellfleet these providers. Charges in excess of the insurance
Rx / ESI. See the Schedule of Benefits for the copays payment are your responsibility.
you will be responsible for at an IN-NETWORK pharmacy.
If you visit an OUT-OF-NETWORK pharmacy, you must Please be aware that if you are treated at a PPO
pay for the prescription in full and then submit a claim Hospital, it does not mean that all providers at that
for reimbursement. Hospital are PPO providers. If you are referred by a
PPO provider to another provider or facility, it does
Please visit www.wellfleetstudent.com. not necessarily mean that the provider or facility to
which you are referred is also a PPO provider. For
Member Pharmacy Help
example, when a network provider refers you to a lab
(877) 640-7940 for tests, be sure it is a network lab. This information
can be found on the network website.
/ 6 / 2021–2022 Plan Summary / University of RedlandsFiling a Claim
In the event of either an Injury or a Sickness:
1. Report to a Physician, Hospital or the School’s Student Health Services.
2. Written notice of a claim must be submitted to the address below within ninety (90) days after the date of Injury or
commencement of Sickness covered by the Policy, or as soon thereafter as is reasonably possible.
3. Send all medical and hospital bills, along with the patient’s name and insured student’s name, address, Social
Security number or student ID number and name of the University under which the student is insured, to the address
below. A Company claim form is not required for filing a claim.
Cigna For Non-Cigna PPO Providers:
PO Box 188061 Wellfleet Group, LLC
Chattanooga, Tennessee 37422-8061 dba Wellfleet Administrators, LLC
Electronic Payor ID: 62308 PO Box 15369
Springfield, Massachusetts 01115-5369
(877) 657-5030, TTY 711
www.wellfleetstudent.com
Bills should be received by the Company within ninety (90) days of service. Keep copies of all the documents you
submit. To check the status of a claim you submitted, call (877) 657-5030, TTY 711 or visit www.wellfleetstudent.com.Plan Benefits
Benefit Highlights
Actuarial Value: 85.31%
Metal Tier: Gold
Coinsurance is the cost sharing between what the insurance pays and what you pay. This insurance plan pays 80%
of the Negotiated Charge (NC) when using Cigna PPO providers and 60% of Usual & Customary (U&C) Charge when
using out-of-network providers. Unless otherwise specified below the Medical Deductible will always apply.
INNETWORK OUT-OF-NETWORK
PROVIDER PROVIDER
Preventive Services
In-Network Provider: The Deductible,
Coinsurance, and any Copay are not
applicable to Preventive Services.
100% of NC 60% of U&C
Out-of-Network Provider: The Deductible,
Coinsurance, and any Copay are applicable
to Preventive Services provided through a
Non-Network Provider.
Medical Deductible
The Covered Person is responsible for paying
the deductible amount listed before the $250 per Policy Year
company will begin paying benefits, except
as indicated below.
Out-of-Pocket Maximum $6,350 per Policy Year No maximum
80% of the 60% of Usual & Customary
Coinsurance Amounts
Negotiated Charge (NC) (U&C) Charge
INNETWORK OUT-OF-NETWORK
INPATIENT BENEFITS
PROVIDER PROVIDER
Hospital Care
Includes hospital room & board expenses
and miscellaneous services and supplies.
Subject to Semi-Private room rate unless 80% of NC 60% of U&C
intensive care unit is required. Room
and Board includes intensive care. Pre-
Certification Required.
Physician Visits while Confined 80% of NC 60% of U&C
Inpatient Surgery
Surgeon Services, Anesthetist, and Assistant 80% of NC 60% of U&C
Surgeon. Pre-Certification required.
CONTINUED
/ 8 / 2021–2022 Plan Summary / University of RedlandsPlan Benefits (continued)
INNETWORK OUT-OF-NETWORK
OUTPATIENT BENEFITS
PROVIDER PROVIDER
Outpatient Surgery
Surgeon Services, Anesthetist, and Assistant
Surgeon. Facility and Miscellaneous
expenses for services & supplies, such as 80% of NC 60% of U&C
cost of operating room, therapeutic services,
oxygen, oxygen tent, and blood & plasma.
Pre-Certification required.
$20 copay per visit
Physician Office Visits 60% of U&C
then the plan pays 100% of NC
$20 copay per visit
Specialist / Consultant Physician Services 60% of U&C
then the plan pays 100% of NC
Rehabilitative Therapy 80% of NC
Including, Physical Therapy, and Pre-Certification Required after
60% of U&C
Occupational Therapy, and Speech Therapy. the 5th visit for Physical and/or
Pre-Certification Required. Occupational Therapy
Emergency Services in an Emergency $50 copay per visit
Paid the same as In-Network
Department (includes Urgent Care for (copay waived if admitted)
Provider; subject to U&C
Emergency Medical Conditions) then the plan pays 100% of NC
Urgent Care Centers for
80% of NC 60% of U&C
Non-Life-Threatening Conditions
Diagnostic Imaging Services
80% of NC 60% of U&C
Pre-Certification required.
Mental Health Disorder &
Substance Use Disorder
For the Treatment of Mental Health Disorders,
including Gender Dysphoria and Behavioral
Health Treatment for Pervasive Developmental
Disorder or Autism and Substance Use
Disorders.
Outpatient Services other than Office Visits
Outpatient services includes, but not limited
to, Intensive Outpatient Programs; Partial
Hospitalization, Electronic Convulsive Therapy,
Repetitive Transcranial Magnetic Stimulation 80% of NC 60% of U&C
(rTMS); Psychiatric and Neuro Psychiatric
testing; and *Gender Dysphoria surgery.
* Pre-Certification Required.
In accordance with the federal Mental Health
Parity and Addiction Equity Act of 2008
(MHPAEA), the cost sharing requirements, day or
visit limits, and any Pre-Certification
requirements that apply to a Mental Health
Disorder and Substance Use Disorder will be no
more restrictive than those that apply to medical
and surgical benefits for any other Covered
Sickness.
Outpatient Office Visits
Including but not limited to physician visits,
80% of NC 60% of U&C
individual and group therapy, hormone
therapy, medication management.
CONTINUED
2021–2022 Plan Summary / University of Redlands / 9 /Plan Benefits (continued)
INNETWORK OUT-OF-NETWORK
OTHER BENEFITS
PROVIDER PROVIDER
Emergency Ambulance Service Ground Paid the same as In-Network
80% of NC
and / or Air, Water Transportation Provider; subject to U&C
Non-Emergency Ambulance Service Ground
80% of NC 60% of U&C
and / or Air, Water Transportation
Maternity Benefit Same as any other Covered Sickness
Pediatric Dental Care Benefit
To the end of the month in which the Insured
100% of U&C for Preventive Services
Person turns age 19. Refer to the Certificate for
50% of U&C for non-Preventive Services
a complete list of covered services, including
applicable exclusions and limitations.
Pediatric Vision Care Benefit
To the end of the month in which the Insured
Person turns age 19. Refer to the Certificate 100% of U&C (deductible waived)
for a complete list of covered services, includ-
ing applicable exclusions and limitations.
Accidental Injury Dental Treatment
80% of NC 80% of U&C
For Insured Persons over the Age of 18.
Medical Evacuation Expense 100% of Actual Charge (deductible waived)
Repatriation Expense 100% of Actual Charge (deductible waived)
INNETWORK OUTOFNETWORK
PRESCRIPTION DRUGS
PROVIDER PROVIDER
$20 copay Generic
Prescription Drugs Retail Pharmacy $20 copay Generic $50 copay Preferred Brand
For each fill up to a 30-day supply filled at a $50 copay Preferred Brand $75 copay Non-Preferred Brand
Retail pharmacy. Deductible waived. Copay $75 copay Non-Preferred Brand $75 copay Specialty
will be incrementally increased for each $75 copay Specialty then the plan pays
additional 30-day supply. (deductible waived) 60% of Actual Charges*
(deductible waived)
Pre-Certification required for Inpatient Services Care, selected Outpatient Services, and Outpatient Surgery. For a
complete list of these services, see the Plan Certificate.
* You must pay for prescriptions in full, then submit a claim for reimbursement.
Accidental Death and Dismemberment (AD&D) Benefit
Principal Sum ............................................................................................................................................................................... $10,000
Loss must occur with 365 days of the date of a covered Accident.
Only one benefit will be payable under this provision, that providing the largest benefit, when more than one loss
occurs as the result of any one (1) Accident. This benefit is payable in addition to any other benefits payable under
the Certificate.
/ 10 / 2021–2022 Plan Summary / University of RedlandsExclusions & Limitations
Exclusion Disclaimer: Any exclusion in conflict with the Patient Protection and Affordable Care Act or any state imposed
requirements will be administered to comply with the requirements of the federal or state guideline, whichever is more
favorable to You. The Certificate does not cover loss nor provide benefits for any of the following, except as otherwise
provided by the benefits of the Certificate and as shown in the Schedule of Benefits.
1. International Students Only. Eligible expenses • Ovulation predictor kits;
within Your Home Country or country of origin • Reversal of tubal ligations;
that would be payable or medical Treatment that
is available under any governmental or national • Reversal of vasectomies;
health plan for which You could be eligible. • Costs for and relating to surrogate
2. Treatment, service or supply which is not motherhood (maternity services are Covered
Medically Necessary for the diagnosis, care or for Members acting as surrogate mothers);
treatment of the Sickness or Injury involved. • Cloning; or
This applies even if they are prescribed,
• Medical and surgical procedures that are
recommended by Your attending Physician or
experimental or investigational, unless Our
dentist.
denial is overturned by an External Appeal
3. Medical services rendered by a provider Agent.
employed for or contracted with the Policyholder,
7. Expenses paid by Workers’ Compensation,
including team physicians or trainers, except as
occupational benefits plan, mandatory
specifically provided in the Schedule of Benefits.
automobile no-fault plan, public assistance
4. Professional services rendered by an Immediate program or government plan, except Medi-Cal.
Family Member or anyone who lives with You.
8. Charges of an institution, health service or
5. Routine foot care, including the paring or infirmary for whose services payment is not
removing of corns and calluses, or trimming of required in the absence of insurance or services
nails, unless these services are determined to be covered by Student Health Fees.
Medically Necessary because of Injury, infection
9. Any expenses in excess of Usual and Customary
or disease.
Charges except as provided in the Certificate.
6. Infertility treatment (male or female)-this includes
10. Treatment, services, supplies or facilities in a
but is not limited to:
Hospital owned or operated by the Veterans
• Procreative counseling; Administration or a national government or any
• Premarital examinations; of its agencies, except when a charge is made
which You are required to pay.
• Genetic counseling and genetic testing;
11. Services that are duplicated when provided by
• Impotence, organic or otherwise; both a certified Nurse-midwife and a Physician.
• Injectable infertility medication, including but 12. Expenses payable under any prior policy which
not limited to menotropins, hCG and GnRH was in force for the person making the claim.
agonists;
13. Expenses incurred after:
• In vitro fertilization, gamete intrafallopian
tube transfers or zygote intrafallopian tube • The date insurance terminates as to an
transfers; Insured Person, except as specified in the
extension of benefits provision; and
• Costs for an ovum donor or donor sperm;
• The end of the Policy Year specified in the
• Sperm storage costs; Policy.
• Cryopreservation and storage of embryos; 14. Elective Surgery or Elective Treatment unless
• Ovulation induction and monitoring; such coverage is otherwise specifically covered
• Artificial insemination; under the Certificate.
• Hysteroscopy;
• Laparoscopy;
• Laparotomy;
CONTINUED
2021–2022 Plan Summary / University of Redlands / 11 /Exclusions & Limitations (continued)
15. Weight management. Weight reduction. Nutrition 31. Routine harvesting and storage of stem cells
programs. This does not apply to nutritional from newborn cord blood, the purchase price
counseling or any screening or assessment of any organ or tissue, donor services if the
specifically provided under the Preventive recipient is not an Insured Person under this plan.
Services benefit, or otherwise specifically 32. Sleep Disorders, unless medically necessary,
covered under the Certificate. except for the diagnosis and treatment of
16. Treatment for obesity except surgery for morbid obstructive sleep apnea..
obesity (bariatric surgery). Surgery for removal of 33. Treatment of Acne unless Medically Necessary.
excess skin or fat.
34. Experimental or Investigational drugs, devices,
17. Charges for hair growth or removal unless treatments or procedures unless otherwise
otherwise specifically covered under the covered under Covered Clinical Trials or covered
Certificate. under clinical trials (routine patient costs). See
18. Expenses for radial keratotomy. the Other Benefits section for more information.
19. Adult Vision unless specifically provided in the 35. Under the Prescription Drug Benefit shown in the
Certificate. Schedule of Benefits:
20. Charges for office visit exam for the fitting of • any drug or medicine which does not, by
prescription contact lenses, duplicate spare federal or state law, require a prescription
eyeglasses, lenses or frames, non-prescription order, i.e. over-the- counter drugs, even if a
lenses or contact lenses that are for cosmetic prescription is written, except as specifically
purposes. provided under Preventive Services or in
21. Charges for hearing screening, hearing aids and the Prescription Drug Benefit section of
the fitting or repair or replacement of hearing the Certificate. Insulin and OTC preventive
aids or cochlear implants except as specifically medications required under ACA are exempt
provided in the Certificate. from this exclusion;
22. Surgery or related services for cosmetic • drugs with over-the-counter equivalents
purposes to improve appearance, except to except as specifically provided under
restore bodily function or correct deformity Preventive Services;
resulting from disease, or trauma, or for gender • allergy sera and extracts administered via
dysphoria. injection;
23. Treatment to the teeth, including orthodontic • any drug or medicine for the purpose of
braces and orthodontic appliances, unless weight control;
otherwise covered under the Pediatric Dental • sexual enhancements drugs;
Care Benefit.
• vitamins, and minerals, except as specifically
24. Extraction of impacted wisdom teeth or dental provided under Preventive Services;
abscesses.
• food supplements, dietary supplements;
25. You are: except as specifically provided in the
• committing or attempting to commit a felony, Certificate;
• engaged in an illegal occupation, or • cosmetic drugs or medicines, including
• participating in a riot. but not limited to, products that improve
26. Custodial Care service and supplies. the appearance of wrinkles or other skin
27. Charges for hot or cold packs for personal use. blemishes;
28. Braces and appliances used as protective • refills in excess of the number specified
devices during a student’s participation in sports. or dispensed after 1 year of date of the
Replacement braces and appliances are not prescription;
covered. • drugs labeled, “Caution – limited by federal
29. Services of private duty Nurse except as law to Investigational use” or Experimental
provided in the Certificate. Drugs;
30. Expenses that are not recommended and • any drug or medicine purchased after
approved by a Physician. coverage under the Certificate terminates;
CONTINUED
/ 12 / 2021–2022 Plan Summary / University of RedlandsExclusions & Limitations (continued)
• any drug or medicine consumed or 38. Modifications made to dwellings.
administered at the place where it is 39. General fitness, exercise programs.
dispensed;
40. Hypnosis.
• if the FDA determines that the drug is:
contraindicated for the Treatment of the 41. Rolfing.
condition for which the drug was prescribed; 42. Biofeedback.
or Experimental for any reason;
36. Non-chemical addictions.
37. Non-physical, occupational, speech therapies
(art, dance, etc.).
CONTINUED
2021–2022 Plan Summary / University of Redlands / 13 /The following are not affiliated with Wellfleet Insurance Company and the services are not part of the Plan Underwritten
by Wellfleet Insurance Company. These value added options are offered by Relation Insurance Services.
Travel Guard
Travel Guard is travel insurance solutions and travel-related services, including assistance and security services.
Services are provided through a network of wholly owned service centers located in Asia, Europe and the Americas.
For additional information, please visit www.travelguard.com.
Wherever your travels may take you, in the event of a medical emergency or unexpected travel problem, Travel Guard
is never more than a phone call away. Our state-of-the-art service centers deliver global service 24 hours a day, 7
days a week, 365 days a year.
General Assistance Medical Assistance
Flight delays, inclement weather, lost or stolen luggage From Doctor referrals to coordinating medical
and other travel hassles are an unfortunate reality of evacuations, we help traveling students address their
travel today. We keep traveling students on the move medical needs with expediency and expert care:
with a variety of travel assistance services: • Coordinate medical evacuation arrangements
• Lost or stolen documents assistance • Physician/hospital/dental/vision care referral
• Embassy and consulate information and referrals details, when medical attention is required
• Lost baggage search and luggage replacement including assistance with appointments
assistance • Coordination of repatriation arrangements for
• Emergency language interpretation and the return of mortal remains in accordance with
translation services local governmental procedures
• Emergency return travel arrangements • Assistance with emergency prescription
replacement while abroad
• Flight and hotel re-bookings
• Dispatch of doctor or specialist
• Immunization, visa and passport information
• In-patient and out-patient medical case
• Guaranteed hotel check-in management
• Travel delay reports • Arrangements of visitor to bedside of hospitalized
• Emergency cash transfer assistance insured
• Legal referrals/bail bond assistance • Eyeglasses and corrective lens replacement
• Foreign exchange, ATM and weather information assistance
• Worldwide public holiday information
• Urgent message relay to family, friends or
university associates
Concierge Services
Whether it is finding local restaurants or concert tickets, our Concierge Desk is a direct line to a team of professional
and personal assistants available to help your travels be more effective:
• Referrals for counselling services • Concert and event ticketing
• Restaurant or local activity assistance • Electronic and wireless device assistance
• Recommendations for spring break • Movie and theatre information and ticketing
• Moving coordination assistance • Assistance with locating low fuel prices
• Locate laundry facilities, post offices or bus • Assistance with finding places to purchase room
schedules supplies
• Recommend local car maintenance assistance • Locating retail stores (including shopping, coffee
shops with free wireless internet access)
CONTINUED
/ 14 / 2021–2022 Plan Summary / University of RedlandsTravel Guard (continued)
Website & Mobile App How to Access Services
You can access our secure website, an online resource If you require medical assistance or you need assistance
to stay a step ahead with the latest travel, security and with a non-medical situation, such as lost luggage, lost
health information. Whether it’s prior to travel, during documents or other travel issues, follow these steps:
the trip, or after the return home, our members-only • Inside the U.S. and Canada:
assistance website provides student travelers access Dial toll-free (877) 305-1966
to in-depth travel, health and security information. You
can connect to the Travel Guard’s website from your • Outside the U.S. and Canada:
computer, smartphone or tablet 24/7/365. Please visit a) Request an international operator.
www.travelguard.com for more information about the
b) Request the operator to place a collect call to
website and mobile app.
the U.S. at +1 (715) 295-9311.
• Email alerts contain security developments,
such as terror attacks, major strikes, disasters Please provide the following information when you call:
or disruptions and government warnings that • Policy number or school name
may affect your travel destination(s) and specific
travel dates. • Nature of your call and/or emergency
• Country reports provide key information on • Current location
political conditions, security issues, travel logistics • Contact phone number and email address
and cultural considerations. • Secondary point of contact
• The Travel Health section educates travelers • Date of birth
on health-related concerns, precautions and
requirements for destinations and ability to create
personal travel health profiles.
• The Medical Translations tool translates medical
terms and phrases into multiple languages.
• The Drug Brand Equivalency tool generates
drug brand names and their equivalent names
in multiple countries.
• Security Awareness Training provides online
travel safety videos and knowledge tests provide
basic tools and information to be an aware,
organized and prepared traveler.
CareConnect
24/7 Behavioral Telehealth and Nurseline Access
CareConnect is an integrated behavioral health program offering students easy access to licensed behavioral health
clinicians 24/7/365 via telephone.
Connect to a registered nurse within seconds, helping students manage their health on their terms through easy access.
Behavioral Health Care
Claims are handled as an in-network visit to ensure students face no disruption with their mental health and substance
abuse care using a wide-open Mental Health network.
$0 Prenatal Vitamin Program
Student members have access to select prenatal vitamins at no cost during pregnancy. Call (888) 857-5462 for
additional information.
2021–2022 Plan Summary / University of Redlands / 15 /Servicing Agent: Relation Insurance Services CA License No. 0G55426 Plan Administered by: Wellfleet Group, LLC dba Wellfleet Administrators, LLC
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