2021-22 Girl Scout Cookie Program - Girl Scouts of ...
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2021–22 Girl Scout Cookie Program®
TABLE OF CONTENTS 3- What's New 24- Tools for Volunteers 5- Product Program Calendar 26- Helpful info for Volunteers 6- Meet the Girl Scout Cookies 28- Safety Guidelines 9- Necessary Links 29- GSHG Cookie Rewards 10- Contact your Council 31- Cookie Booth Flow Chart 11- Goal Setting 32- Service Area Map 13- Getting Families Involved 33- Parent Debt Procedure 15- Digital Resources 34- Troop Debt Procedure 17- Cookie Cupboard Locations 36- Delinquent Account Form 19- Troop Resources 37- Request for Cookie Booth Program Dates 21- Booth Etiquette 38- Service Area Cookie Bonus 22- Digital Tools 39- Action Plan and Notes
WHAT’S NEW
Girls and their customers will be happy to learn
there’s a new Girl Scout Cookie™ for the 2021–2022
season. As a cookie volunteer, you can take heart
knowing we’re working with Girl Scouts of the USA to
update our resource toolkit on our Little Brownie
website to make your role simpler.
3
Through volunteering
with Girl Scouts, troop
leaders experience
the following benefits:
90%
feel they make a difference
in the lives of girls.
83%
say they gain a sense of
purpose volunteering with Girl
Scouts.
76%
make friends through their
service as a troop leader.
74%
become more involved in
their communities.
62%
feel energized all or most of
the time they volunteer as a
troop leader.
TROOP LEADER
20%
RESOURCES FROM gain career or job
GIRL SCOUTS opportunities through their
Girl Scout volunteering.
Start your climb as a troop cookie CLIMB WITH COURAGE
volunteer on Girl Scouts’ website. TOOLKIT “The Benefits of Being a
Check out some great resources for
Girl Scout Volunteer” Girl Scout
activities and badges that can help We’ve refreshed our online toolkit
Research Institute 2020
bring more meaning to girls’ cookie of resources for cookie volunteers,
businesses. Plus, get informational so you can help your girls take
handouts, safety tips, a step-by-step their Girl Scout Cookie Program®
virtual booth guide and lots more! to the next level! Find a Rally
Guide with activities to inspire girls
Where you’ll learn more: to reach their goals, plus
download graphics for social
girlscoutcookies.org/troopleaders
media posts, virtual meeting
backgrounds and more! Check
back often, since we’ll be adding
resources throughout the season!
Where you’ll learn more:
LittleBrownie.com/volunteers
4
2021-2022
Product Program Calendar
December
12/1- Cookie Product Program Training can be found in your myGS account on gsLearn.
Manager Agreement and ACH Form completed
12/11- Regional Cookie Rallies
12/14- “Cookies in January” Mini-Training Session at 6:30pm
January
1/1- Girl Scouts Cookie Program begins! Troop information verified in eBudde system,
participating Girl Permission Forms completed, enter troop bank account
information into eBudde.
1/8- Cookie Rally in Athens area (Region 1) and in Columbus area (Region 5)
1/11- “Cookies in February” Mini-Training Session at 6:30pm
1/13- Initial Girl Scout Cookie order ends
1/14- Initial Girl Scout Cookie Order/rewares due in eBudde by 11:59pm
1/18- Service Area Program Manager to verify & submit initial order/rewareds in eBudde by
11:59pm
1/21- All Troop & Parent Debt Forms due to Council. SAPM to turn in Cookie Booth
Selector Spreadsheet
1/29- Cookie Booth Sign-up Day
February
2/4-2/8- Initial delivery to Service Areas
2/10- Cookie cupboards open
2/11- Cookie booths & GrubHub begins
2/21- Initial Order ACH due
March
3/1- “Cookies in March” Mini-Training Session at 6:30pm
3/4- Cookie cupboards close
3/6- Girl Scout Program ends
3/8- Troops finalize eBudde & submit final rewards & paperwork by 11:59pm. Deposit ALL
MONEY into troop account; Troops notify local Product Program Manager of decrease in
withdraw of final payment.
3/9- Service Areas submit final rewards & paperwork by 11:59pm; SA Bonus Form to be
completed & submitted.
April- LBB Theme Rewards shipped directly to SAPM for distribution to troops.
May- Council Own Rewards distributed to SAPM, troops & parents.
5
6
7
8
Necessary Links All forms listed below can be found here: www.gshg.org > Cookies+ > Volunteer Info ___Product Program Manager Agreement Volunteers who want, or need, access to eBudde must complete this online form, be a registered Girl Scout volunteer & have a current background check. ___Withdrawal Authorization Form A signer of the troop account must complete this online form giving GSHG permission to credit or debit the troop account. Additional troop bank account documentation may be required if there has been any change in the leadership team or troop bank account since last year. Troop bank account information must be entered into eBudde. ___Parent Permission Forms Must be completed online by parent or legal guardian. If personal credentials (valid driver’s license number and social security number) are not provided, cookies must be pre-paid for. ___Parent Debt Forms Must be printed & signed by parent or guardian accepting financial responsibilty for cookies. If form is not completed, cookies must be pre-paid for. A seperate form nust be completed for each daughter. ___Troop Debt Forms Must be printed and signed by person accepting the troop product management position as well as the troop leader. If toop defaults or proper procedures outlined in this form are not followed, the person(s) completing the form is solely responsible for any uncollected cookie debt. ___Delinquent Form In the event a parent does not pay for cookie by your troop’s set deadline, a completed Delinquent Form is required. Failure to complete the Delinquent Form by March 8th will result in the Troop Product Manager be solely responsible for any missing funds. Please see the Troop & Parent Debt Forms for specific procedures. ___Service Area Bonus Form Service Area Product Managers must complete online no later than 11:59 pm on March 16th to qualify. ___Operation Cookies From Home (OCFH) Troops who had girls donate cookies to Operation Cookies from Home should complete this online form in order for the girls to receive their patch. Typically these cookies are virtually donated (council sends bulk cookies at the of the program directly to local military bases), however some girls know military personally and opt to pail them directly. In the case the cookies come out of the troop sup-ply, are credited to the girl under the OCFH column and USPS receipt is needed to complete the form. Forms must be completed no later than 11:59pm on March 16th. ___Cookie Point Program Credit Usage How to use Council and Online Cookie Points. All Cookie Point Program Credits expire 12/15/2022. 9
Contact Your Council
GSHG Customer Care:
1-888-689-1912
customercare@gshg.org
Susan King
sking@gshg.org
Director of Product Program
Athens/Ganiesville (1)
Albany (4)
Columbus (5)
Kristina Banks
kbanks@gshg.org
Assistant Director of Product Program
Savannah (3)
Victoria Walker
vwalker@gshg.org
Product Program Manager
Augusta (2)
Rebecca Sandifer
rsandifer@gshg.org
Product Program Manager
Macon (6)
After hours Help Line: 706-610-0533
10Inspire her to think like an entrepreneur
GOAL SETTING
Goal setting is one of the five essential skills girls develop through the Girl Scout Cookie Program®.
With your support, they’ll learn how to set realistic goals and achieve them.
FIVE ESSENTIAL SKILLS
1. GOAL SETTING
Girls learn how to set goals and create a plan to reach them.
Action steps: Encourage girls to set incremental,
achievable goals. Help girls break down those goals through
setting weekly challenges.
2. DECISION MAKING
Girls learn how to make decisions on their own and as a team.
Action steps: Talk with girls about how they plan to spend the
troop's cookie earnings.
3. MONEY MANAGEMENT
Girls learn to create a budget and handle money.
Action steps: Build on girls’ interest in learning to manage
all facets of the cookie business, such as creating a budget to
fund a troop experience or figuring out the percentage of
customers who selected the donation option.
4. PEOPLE SKILLS
Girls find their voice and build confidence through
customer interactions.
Action steps: Ask girls about new marketing ideas they want
to try. They can discuss how to tailor their cookie pitch to
achieve their goals.
5. BUSINESS ETHICS
Girls learn to act ethically, both in business and life.
Action steps: Talk to girls about the importance of delivering
on their promise to customers. They can also consider offering a
Girl Scouts® Gift of Caring option.
Encourage girls to keep climbing. Once they set a
package goal, they might challenge themselves further,
like building more marketing or entrepreneurship skills.
11On average, Girl Scouts were
two times as likely
to have done entrepreneurial
activities as other girls!
“Today's Girls, Tomorrow's Entrepreneurs”
Girl Scout Research Institute, 2019
BADGES, PATCHES AND CERTIFICATES Check out the NEW Cookie Business
badges and Financial Literacy badges at
How can you inspire girls to think courageously? Let girls
girlscouts.org/en/our-program/badges/badge_explorer.
know how they can earn a badge or patch — and wear
it on their vest or sash — as a symbol of their important
Girl Scout Cookie Program achievements.
Girls can earn one of the new Cookie Business badges
this year when they complete requirements that help
them develop new skills as they learn and grow their
business. Badges are official Girl Scouts of the USA
recognitions that can be placed on the front of their Girl
Scout uniform.
Girls collect patches as they achieve specific cookie
program milestones, including things like sending emails,
selling at booths and using Digital Cookie. These are fun
patches that can be worn on the back of the uniform to
show her cookie business success.
Where you’ll learn more:
⋅ gshg.org/en/cookies/for-cookie-sellers.html
⋅ girlscouts.org/cookiebadges
⋅ girlscoutcookies.org/troopleaders for poster download
Certificates and patches can be used for recognition at
any point in the Girl Scout Cookie Season, from the
earliest planning meetings through the booth phase.
Where you’ll learn more:
⋅ gshg.org/en/cookies/for-cookie-sellers.html
⋅ LittleBrownie com/volunteers
12Inspire her to think like an entrepreneur
GETTING FAMILIES INVOLVED
The Girl Scout Cookie Program® is a team effort, and families and caregivers play a major role.
With the support, assistance and encouragement of her family, there’s no stopping a Girl Scout!
COOKIE ENTREPRENEUR FAMILY PIN
The year-by-year Cookie Entrepreneur Family pin enables
families to support their girls in learning the five skills and
encourages girls to think like entrepreneurs.
Action steps to engage families:
⋅ Host a family meeting using the Cookie Family Meeting
Guide. This can be in person or virtual!
⋅ Explain how the cookie program gives girls an
entrepreneurial edge.
⋅ Encourage families to think about how they can support
their girls as they climb toward their goals and earn the pin.
Where you’ll learn more:
⋅ Girl Scouts’ Cookie Family Connection Guide
available at girlscoutcookies.org/entrepreneurfamily and
girlscoutcookies.org/troopleaders
136 in 10
girls have an entrepreneurial mindset
“Today's Girls, Tomorrow's Entrepreneurs”
Girl Scout Research Institute, 2019
COOKIE PROGRAM GIRL SCOUTS® COOKIE CAPTAINS
FAMILY MEETING GUIDES Teens who’ve been successful Girl Scout Cookie™
entrepreneurs are ready to enhance their success. This
You’ll find everything you need to plan a fun and
resource helps them level up their skills while learning to
informative family meeting in these guides, which include
give back as mentors to girls who are just starting out in
resources tailored to each Girl Scout grade level.
the program.
Action steps to host successful meetings:
Action steps to engage teens:
⋅ Hold a family meeting 2–3 weeks before the start of the
cookie season and be sure to highlight the Cookie
⋅ Let them know they may be able to earn service hours.
Entrepreneur Family pin. ⋅ Emphasize that Girl Scouts Cookie Captains are role
®
⋅ Choose a meeting format that works best for everyone models for leadership.
— Girl Scouts offers an agenda and tips for hosting
virtual meetings. What this resource includes:
⋅ Video for teens
Where you’ll learn more:
⋅ Best practices
⋅ girlscoutcookies.org/troopleaders
⋅ Training strategies
⋅ Step-by-step guide
⋅ Notebook
⋅ Promotional flyer
Where you’ll learn more:
⋅ LittleBrownie.com/teens
14Help her to market like an entrepreneur
DIGITAL RESOURCES
Social media offers a great opportunity for teen girls to keep climbing toward their goals, while building digital
skills. They can begin by using Digital Cookie®. Once they have their footing, girls can go to LittleBrownie.com
to find cookie graphics and announcements for promoting their Girl Scout Cookie™ businesses.
DIGITAL COOKIE® READY-TO-SHARE SOCIAL RESOURCES
Teens can customize their online site using Digital Cookie. Little Brownie offers Volunteer Social Resources to help
Once their website is set up, they can tell their network of you find the right words (and pictures) to raise awareness
family and friends on social media that they are taking about the Girl Scout Cookie Program®. It’s social planning
cookie orders online. made simple!
Girls younger than 12 can ask parents or guardians for Action steps to help you get started —
help. Encourage girls to personalize their website with their and get sharing:
goals and cookie pitch; then parents or guardians can post
⋅ Create a social calendar that covers different phases of
or email links to friends and family.
the cookie season, from rallies to booth events.
Action steps you can take to support ⋅ Invite girls to join you in brainstorming ideas for social
girls on the platform: posts that get the attention of cookie fans.
⋅ Encourage teens to get creative with tools like video ⋅ Take the opportunity to celebrate your troop’s
and livestreaming. achievements on social media.
⋅ Teach girls about e-commerce and online marketing Where you’ll learn more and find resources:
techniques as they work toward earning Cookie
Business badges. ⋅ girlscoutcookies.org/troopleaders
⋅ Remember to always follow Girl Scouts’ Safety Rules ⋅ girlscoutcookies.org/digitalmarketingtips
for selling Girl Scout Cookies®. ⋅ LittleBrownie.com/social-resources
Where you’ll learn more and find resources: Each step girls take in their cookie program
⋅ Girl Scouts’ Digital Marketing Tips for Cookie experience sets them up for a lifetime of
Entrepreneurs and Families available at success!
girlscoutcookies.org/digitalmarketing
⋅ Girl Scouts’ Supplemental Safety Tips for Online
Marketing available at
girlscoutcookies.org/digitalmarketing
⋅ Get info from your council regarding approved
methods of delivery
⋅ Safety resources are available with your local council and
at girlscoutcookies.org/troopleaders.
⋅ girlscouts.org/cookiebadges
⋅ girlscouts.org/digitalcookie
15ONLINE SAFETY FIRST!
Girls and their supervising parent/guardian must
read, agree to and abide by the Girl Scout Internet
Safety Pledge, the Digital Cookie Pledge and the
Supplemental Safety Tips for Online Marketing
before engaging in online marketing and sales
efforts through the cookie program. Find these
resources at girlscoutcookies.org/troopleaders.
JOIN US ON SOCIAL MEDIA
Follow Little Brownie Bakers®
facebook.com/littlebrowniebakers
Follow Samoas®
facebook.com/samoascookies
instagram.com/samoas_cookies
twitter.com/samoascookies
Follow Girl Scouts
⋅ facebook.com/girlscoutsusa
⋅ instagram.com/girlscouts
⋅ twitter.com/girlscouts
Encourage girls in your troop to share their
inspiring Girl Scout Cookie stories with the world
for a chance to be featured on Girl Scouts’ “Think
Outside the Cookie Box” gallery, the Girl Scout
blog, Facebook, Twitter, Instagram and more.
Learn more at girlscouts.org/poweredbycookies.
16Cookie Cupboard Locations
Cupbaord Locations Contact Days Hours
AC White- Columbus Susan King Monday -Friday 8:30am-4pm
4949 Schatulga Road, sking@gshg.org CLOSED Daily 12pm-1pm
Columbus GA, 31907 762-208-7128
AC White- Hinesville Kristina Banks
250 Hardman Road, kbanks@gshg.org Monday -Friday 9am- 5pm
Walthourville GA, 31313 912-988-8661
AC White- Macon Rebecca Sandifer
670 Guy Paine Road, rsandifer@gshg.org Monday -Friday 9am- 5pm
Macon GA, 31206 478-254-9213
AC White- Pooler Kristina Banks
102 Sharon Court, kbanks@gshg.org Monday -Friday 9am- 5pm
Pooler GA, 31322 912-988-8661
Albany Council Office TBA Wednesday- Thursday 9am-5pm
515 Pine Avenue, productprogram@gshg.org CLOSED Daily 1pm-2pm
Albany GA, 31701 762-208-7128 Friday 9am-12pm
Saturday by Appt.
TBA Thursday 9am-4pm
Athens productprogram@gshg.org Friday 9am-12pm
762-208-7128 Saturday by Appt.
Coleman Worldwide Victoria Walker
Moving- Augusta vwalker@gshg.org Monday -Friday 9:15am- 4:15pm
1427 Marvin Griffin Road, 762-222-1106
Augusta GA, 30906
Gainesville Council Office TBA Thursday 9am-4pm
535 Spring Street SE, productprogram@gshg.org Friday 9am-12pm
Gainesville GA, 30501 762-208-7128 Saturday by Appt.
Milledgeville Patsy Satterwhite
by Appointment
156 Myrick Road NW, 478-457-7749
ONLY
Milledgeville GA, 31601 (Cell)
Beverly Covington
TBA by Appointment
plowgal43@hotmail.com
ONLY
229-402-1185
Warner Robins by Appointment
109 John Court, Tina Skeen
478-319-7248 ONLY
Warner Robins GA, 31093 (afternoons and evenings)
We will keep you updated on the locations and contacts as they are determined!
17Cookie Cupboard Guidelines
• All cupboard orders must be placed online through eBudde.
• For orders less than 50 cases, allow 48 hours after placing your order for pickup.
• For orders more than 50 cases, please have them entered into the eBudde system no
later than 10a.m. Monday morning, to be picked up on Thursday/Friday of the same
week.
• The minimum case order has increased to qualify for delivery. Please check with your
Regional Product Program Manager for their specific requirements and distance limits.
Delivery day/time cannot be guaranteed.
• Cookie orders are filled in the order in which they are received. Pending orders are
deleted from eBudde 24 hours after the scheduled pickup day/time.
• Cookies cannot be returned or exchanged after they leave the cupboard.
• All cookie cupboards close Friday, March 4th, 2022.
How to Re-order Cookies
Once you log into eBudde you will click on the “Transaction” tab at the top of the dashboard. A list of
your troop transactions will appear.
Click “Add a Transaction” The minimum case order has increased
Pop-up screen will open and you fill complete the following: to qualify for delivery. Please check with
your Regional Product Program
Manager for their specific requirements
Type = Normal
2nd Party = Cupboard and distance limits.
Select the cupboard location.
Select your pickup day/time. Some days and times may not be available due to your specific cupboard
hours. (I choose the day/ time after selecting the cupboard location for this reason.) The cupboard
hours and additional cupboard information will be displayed. Minimum delivery numbers will vary by
cupboard—be sure to check with your local cupboard prior to saving your transaction.
Select the number of cases of each variety you are ordering. Orders are only available in full cases
from the cookie cupboards, 1 case = 12 packages.
Contact Information – Please be sure the contact information, including a phone number, is included
in the contact information field. If someone other than the person placing the order is to pick up the
order, they must be listed as an authorized “Troop Cookie Pickup Only User” in eBudde. Your troop
product manager can add authorized cookie pickup personnel to eBudde under the settings tab. If
your order meets the minimum requirements for delivery, please note “FOR DELIVERY” in this field.
Click Save/Print – Be sure to bring the print out as well as photo identification to the cookie cupboard
at the time of the pickup.
This new transaction will NOT be fully saved until you also click the SAVE button at the top
of the main transaction screen.
18Help her to market like an entrepreneur
TROOP RESOURCES
If your troop is planning in-person cookie sales events, there are lots of ways girls can creatively rise to
the occasion! Whether they run a traditional, drive-thru or pop-up booth, girls will have fun making
signs — and gain valuable experience managing money and talking to customers.
Help girls plan their in-person events with
GET THE ESSENTIALS! these action steps:
⋅ Early on, determine what type of booth girls would
Refer to your councils’ Volunteer Essentials and like to host, using input from your council and
Safety Activity Checkpoints. You’ll get just about following local safety guidelines.
everything you need, including basic facts, forms ⋅ Use eBudde™ and the eBudde App if scheduling an
and tips for planning outdoor activities, managing in-person booth — the system will also help you
allocate booth sales to individual girls after the event.
troop finances, promoting safety, arranging trips
⋅ Discuss with girls how transactions with customers
and selling cookies. will be handled safely.
⋅ Hold a booth planning meeting, in person or virtually,
so girls can divide roles, design their booths and
create signage to attract customers.
⋅ Spread the word about your upcoming event on
social media.
19GIRL SCOUTS® GIFT OF CARING IN-PERSON COOKIE SALE GUIDE
Girl Scouts® Gift of Caring is a community service Use the tools and tips in this action planner to help girls
initiative that provides a world of warm feelings. organize an in-person booth. You’ll find options and
resources to support a wide range of selling
⋅ With guidance from their council, Girl Scout troops environments, including a DIY order station for workplace
select a charity or service group to support, like first and in-network promotions.
responders, food banks and teachers.
Where you’ll find this resource:
⋅ Customers can purchase and donate packages of
Girl Scout Cookies®. ⋅ LittleBrownie.com/volunteers
⋅ Beyond the cost of cookies, proceeds stay in the
community to support local Girl Scouts.
⋅ Everybody wins!
Where you’ll learn more:
⋅ LittleBrownie.com
20Cookie Booths & Booth Etiquette
Cookie Booth Selector — Saturday, January 29, 2022
Your Service Area Only
Round 1 – 9:00 a.m. -9:30 a.m. Troops may choose four booths; limit 2 per chain.
Round 2 – 9:31 a.m. -10:00 a.m. Troops may choose four additional booths; total limit 3 per chain.
Round 3 – 10:01 a.m. -10:30 a.m. Troops may choose six additional booths; total limit 4 per chain.
Tuesday, February 1, 2022
All Service Areas are Available
Round 4 – 6:00 p.m. eBudde will open up for all troops to select booths in any Service Area through March 6th.
Please remember to deselect booths your troop is no longer participating in. It is the Troop Leader &/or Troop
Product Program Manager’s responsibility to make sure parents who attend cookie booths are fully aware of our
cookie booth etiquette listed below and follow it.
Cookie Booth Etiquette is very important and we ask that adults and Girl Scouts alike follow the
following Cookie Booth Etiquette Standards
• If two troops show up to the same location, please work it out as sisters to every Girl Scout, have
booth confirmation available (use appropriate language).
• There must be 2 registered and 1 background check approved adult at each cookie booth station. If
you are setup at a large chain, such as Lowes, covering 2 doors then you must have 4 registered
adults.
• Girls are encouraged to accept payments and make change; an adult should be carefully watching all
financial transactions.
• Never leave Girl Scouts alone OR unsupervised at a booth.
• If theft occurs at a cookie booth, DO NOT attempt to physically retrieve the stolen items and DO NOT
allow the girls to do so. Instead, get a good description of the offender(s), call 911. Make sure the Girl
Scouts know what to do in the case of theft. The girl’s safety is our top concern.
• In the case of an incident where you or your Girl Scouts feel threatened, or money/product is stolen,
call 911 immediately and then call 1-866- 236-7944.
• If approached by individuals challenging the Girl Scouts or market place competition, adults are asked
to not engage in debate.
• At a booth, Girl Scouts should be identifiable as Girl Scouts by wearing membership pins, uniform,
sash, vest, or Girl Scout clothing. Local store managers have the right to ask anyone participating in a
cookie booth to leave.
• Girl Scouts should always behave in a manner appropriate to a public place. Adults are responsible for
the actions of themselves and the actions of the girls. Keep in mind that girls and adults who are not
willing to follow procedures and etiquette should not be permitted to participate in cookie booths.
• If Girl Scouts or adults need a food or drink break, they must eat and drink discreetly AWAY from
the cookie booth table (customers should not be able to see girls eating or drinking from table). Food,
drink and other items are not allowed on the booth display, or near area. NO SMOKING OR VAPING AT
COOKIE BOOTHS!
• If a Girl Scout needs to be reprimanded by attending parent/guardian, the conversation should be
away from other Girl Scouts and the cookie booth area.
• A Girl Scout CANNOT ask for troop donations or if they can “keep the change” for anything other than
the Gift of Caring or Operation Cookies from Home cookie donations. A money donation jar or
contain-er of any kind cannot be displayed at a cookie booth.
21DIGITAL TOOLS THAT HELP HER CLIMB HIGHER
Girls can take their Girl Scout Cookie™ businesses to
new heights online by using these digital tools.
22GIRL SCOUTS®
COOKIE HOUSE PARTY
DIGITAL COOKIE® Help girls organize and host a Cookie
House Party, either in-person or
Girls can customize how they learn virtually. On the Little Brownie Bakers®
and earn, using technology in new website, you’ll find a video overview,
and engaging ways — all while invitations, recipe cards and décor and
honing digital marketing skills as GIRL SCOUTS® giveaway ideas.
they earn one of the new Cookie
COOKIE ROOKIES Action steps to drive success:
Business badges.
Use this resource to help young ⋅ Girl Scouts can deliver their business
Where you’ll learn more: Girl Scouts learn to set goals, get to pitch to their guests, demonstrate a
⋅ Get info from your council know different cookies, gain cookie recipe and much more!
regarding approved methods confidence, learn how to speak to ⋅ Teen cookie entrepreneurs can
of delivery customers and more. create event invites on Facebook,
⋅ Safety resources are available at with guidance from a parent
girlscoutcookies.org/troopleaders Action steps to get or guardian.
girls on board: ⋅ Review all safety recommendations.
⋅ Encourage them to discover booth Follow the most up-to-date guidelines
essentials and safety rules. for group gatherings from credible
public health sources, such as
⋅ Share a fun training video
the CDC and your local public
from Little Brownie that covers
health department.
the basics.
Where you’ll learn more:
Where you’ll learn more:
LittleBrownie.com
LittleBrownie.com/girls
23TOOLS FOR VOLUNTEERS
Your busy life picks up speed during Girl Scout Cookie Season. With eBudde™ by your side, though,
you’ll stay one step ahead all season long. A must-have for Girl Scout Cookie™ volunteers, eBudde
offers calendar reminders, reports, training and much more — on your desktop or mobile device.
24Here are some quick
action steps to get you
started on eBudde:
⋅ Download the eBudde App
wherever you typically
download apps.
⋅ After your Service Unit Manager
grants you access, look for a
welcome email with a link and
login information.
⋅ Set up your troop — in this step,
you’ll enter your troop’s package
goal and edit your troop’s
rewards settings.
⋅ Explore the dashboard on both the
desktop and app versions, where
you’ll find messages and links to
tools and resources you’ll need
throughout the season.
GIRL SCOUTS®
New for the 2021–2022 season: GIRL SCOUTS®
BUILT BY ME
⋅ Updated for enhanced integration COOKIE VIP ETRAINING
with Digital Cookie®, eBudde now COOKIE PLANNER
offers volunteers and families even Watch helpful videos about all aspects
of the Girl Scout Cookie Program Create a custom plan for the cookie
better visibility into important ®
whenever and wherever you are. season — online, in just minutes!
information about cookie orders.
Choose from a menu of options that fit
Where you’ll find it: your group’s interests and schedules.
Cookie Cupboard It’s as simple as taking a short survey.
pick-up options: ⋅ Accessible via the eBudde App
⋅ With a little help from eBudde, you ⋅ Little Brownie Bakers on YouTube at Where you’ll find it:
can quickly pick up your order at a youtube.com/user/LittleBrownieBakers ⋅ LittleBrownie.com/volunteers
local Cookie Cupboard, whether your
council is following in-person or Note: Resources were created before the outbreak
of COVID-19 in the U.S. and have not been updated
contactless guidelines. Look for quick
for the 2021–2022 Girl Scout Cookie Season.
video trainings in the eBudde Help
Center or on the Little Brownie
Bakers YouTube channel.
®
25HELPFUL INFO FOR VOLUNTEERS
WHERE COOKIE
MONEY GOES
Girl Scout Cookie™ fans are especially
eager to support Girl Scouts when they
have a clear picture of where the money
goes. Help them see how proceeds stay
local, powering amazing year-round
experiences for local members and
preparing them for a lifetime of success.
Use the table below for a guide.
15%
48% CASES $ per package
1-149 $ 0.55
5%
150-199 $ 0.60
32%
200+ $ 0.65
15% Troop earnings
Core Varieties:
In addition to the many council-
programmatic experiences funded by
Thin Mints® Do-si-dos®
cookie earnings, troops earn $0.60 per
package sold. Tiers are based on per-girl
selling average (PGA). Samoas® Lemon-Ups®
Tagalongs® Adventurefuls™
48% Council-sponsored programs,
events, priorities, training and
Trefoils®
other support
Specialty Varieties:
5% Girl rewards
Girl Scout S’mores®
32% Cost of Girl Scout Cookies®
Toffee-tastic® (Gluten-Free)
Core Cookies are $4.00 per package.
Specialty Cookies are $6.00 per package.
26GIRL SCOUT COOKIE
PICK-UPS
Picking up your cookie order is
exciting, and there are a few steps
you can take to make sure everything HOW MANY CASES CAN YOUR
goes smoothly. First, be aware that
troops are responsible for counting CAR CARRY?
and verifying the total number of
Compact car .........................23 cases
cases received. When in doubt,
recount! Hatchback car ......................30 cases
Standard car .........................35 cases TAKE STOCK AND RESTOCK!
Action steps for a smooth SUV ......................................60 cases Deciding how many packages to order
pickup day:
Station wagon ...................... 75 cases for booth sales isn’t an exact science,
⋅ Know exactly how many cases you but here are average sales per cookie
Minivan ................................ 75 cases
ordered of each variety. variety* to give you an idea of how
Pickup truck ....................... 100 cases
⋅ Arrive at your scheduled pickup time many to order:
Cargo van .......................... 200 cases
⋅ Make sure you have enough vehicles Thin Mints® ..................................27%
to load your order (see chart).
Samoas® ......................................21%
⋅ Line up your vehicles at the
Tagalongs® ..................................15%
same time.
Trefoils® .........................................9%
⋅ Check in and receive your
pickup ticket. Do-si-dos®.......................................9%
⋅ Give your pickup ticket to the loader Lemon-Ups® ...................................9%
and count cases as they’re loaded in. Girl Scout S’mores® ........................6%
⋅ Sign for your order and take Toffee-tastic® ..................................3%
your receipt.
New cookies, such as this season’s
Some Delivery Stations and Cookie Adventurefuls™, typically represent
Cupboards offer contactless 8%–10% of sales.
pickup. If your council offers this
*Data from 2019–2020 Girl Scout Cookie Season.
option, you can use the eBudde™
App to manage your transaction —
27SAFETY GUIDELINES RESOURCES AT A GLANCE
An essential part of your action plan for a Troop leader resources
girlscoutcookies.org/troopleaders
successful Girl Scout Cookie Season is
Cookie badges
reviewing safety guidelines with troop
girlscouts.org/cookiebadges
members and their parents or guardians. https://www.gshg.org/
Girl Scouts of the USA offers resources on Cookie Entrepreneur Family pin
girlscoutcookies.org/entrepreneurfamily
girlscoutcookies.org/troopleaders.
Cookie history, FAQs and nutrition information
LittleBrownie.com
GIRL SCOUTS OF THE USA RESOURCES
Cookie Program Family Meeting Guides
⋅ Digital Marketing Tips for Cookie Entrepreneurs
girlscoutcookies.org/troopleaders
and Families
⋅ Supplemental Safety Tips for Online Marketing Digital Cookie®
girlscouts.org/digitalcookie
⋅ Practical Tips for Parents
Digital Marketing Tips for Cookie Entrepreneurs
⋅ Safety Tips for Girl Scout Cookie™ Entrepreneurs
girlscoutcookies.org/digitalmarketingtips
⋅ Safety Tips for Product Sales
eBudde™ App
⋅ Your Council’s Volunteer Essentials and Safety LittleBrownie.com/volunteers
Activity Checkpoints
wherever you download apps
Find safety resources and more at: Girl Scouts® Built by Me Planner
LittleBrownie.com/volunteers
⋅ girlscoutcookies.org/digitalmarketing
⋅ girlscoutcookies.org/troopleaders Goal-setting activities & tips
girlscouts.org
⋅ girlscouts.org LittleBrownie.com
In-Person Cookie Sales Guide & other resources
LittleBrownie.com/volunteers
Safety resources
girlscoutcookies.org/troopleaders
Social media tools and graphics
girlscoutcookies.org/troopleaders
LittleBrownie.com/social-resources
Girl Scouts® Cookie VIP eTraining
Vipetraining.littlebrownie.com
Virtual Cookie Booth Guide
girlscoutcookies.org/troopleaders
Virtual cookie sales tools
LittleBrownie.com/volunteers
Volunteer Essentials
https://www.gshg.org/en/cookies/for-volunteers.html
Cookie Family Connection Guide
girlscoutcookies.org/troopleaders
Little Brownie Bakers® Family Guide
LittleBrownie.com/families
Share the Digital Marketing Tips brochure with
cookie entrepreneurs and their families. Find it
at girlscoutcookies.org/digitalmarketingtips.
28Girl Scouts of Historic Georgia
2021–2022 Rewards
24+ packages
60+ packages
96+ packages
48+ packages 132+ packages
240+ packages
150+ packages 375+ packages
180+ packages
600+ packages or
$30 Cookie Credit
425+ packages or
$10 Cookie Credit
500+ packages or
$20 Cookie Credit
900+ packages or
$30 Cookie Credit
Rewards are based on individual girl’s sales. All rewards are
cumulative except for the Extreme Team Rewards. GSHG
reserves the right to substitute rewards based on availability.
750+ packages or Brand names and colors may vary. Images are not to scale.
$30 Cookie Credit or
My Girl Scout Kit 29375+ packages
30+ packages
Troop Reward
Digital Cookie Rewards
90+ packages
120+ packages OCFH & Troop to
Troop Rewards
Initial Order
Rewards
18+ packages 18+ packages
200+ packages
325+ packages 72+ packages
36+ packages
275+ packages
Cookie Booth Participating
Rewards
Check out the Extreme Team
Rewards on the Little Brownie Baker
order card or on our website at
https://www.gshg.org/en/cookies/ If you work 3 Cookie Booths,
you will receive this patch!
for-cookie-sellers/rewards.html
30Cookie Booth Flow Chart
Your Service Area Product Program Manager has council authorization to inquire
after booth locations within the community. Please work directly with your
Service Area volunteers to acquire booth locations!
Is the location Is the location
Corporate or Locally Owned
Franchise? or Private?
Within Outside of
Within Outside of your your
your your Service Service
Service Service Area? Area?
Area? Area?
Open for For your First communicate
all councils troop with local SA or
Complete First communicate to use only Council Product
a Cookie with local SA or Program Manager
Booth letter Council Product
Program Manager
Communicate with Open for For your
local SA or Council all councils troop
Complete Product Program to use only
Add to the
a Cookie Manager
SA Booth
Spreadsheet Booth letter
Complete Complete Complete
a Cookie a Cookie a Cookie
Booth letter Booth letter Booth letter
Add to the
SA Booth
Spreadsheet Enter into Add to the Enter into
eBudde under SA Booth eBudde under
“My Sales” Spreadsheet “My Sales”
Large Chains or Corporate
Locations and Franchises
should be open for all troops. “My Sales” troop-only booth
Booth selection rounds will request may not be approved if
apply! they are neighboring a council
sponsored booth.
31Please refer to the Cookie Booth Flow Chart for
specific instructions about acquiring booth
locations within and outside your Service Area!
32PARENT DEBT PROCEDURE
2022
It is the procedure of Girl Scouts of Historic Georgia (‘GSHG’) to work with all Service Areas to remediate outstanding
debt to the troop and/or Council. To that end, if a delinquent payment is anticipated, this should be communicated to
the Product Program Manager before the payment is due from the troop to avoid money being withdrawn, via Automated
Clearing House (ACH), and a penalty incurred for insufficient funds. Following are guidelines established to remediate
outstanding debt.
FOR UNCOLLECTED FUNDS FROM A PARENT
1. The Troop Leader/Service Area Cookie Manager and/or SAM must notify Council of uncollected funds for the
first ½ ACH pull via email (to Director of Product Program and/or Product Program Manager) per the date
specified in the Volunteer Cookie Manual.
The following support documentation must be provided:
a. Delinquent Account Form
b. Copies of all receipts for cookies/payments
c. A copy of the signed parent permission slip
d. Any correspondence
2. Upon receipt of documentation, Council will adjust the troop amount due to reflect the unpaid parent’s portion.
3. Once notification has been received, Council will contact the parent.
a. 1st notice: Parent will be contacted by phone as well as email informing them that they have five (5)
business days to pay in full.*
b. 2nd notice: After five (5) business days, a second letter will be sent to the parent with a copy to the
SAM/SA Cookie Manager and Troop Leader.
All efforts will be made to offer the parent payment options.* No cookies shall be swapped or checked out by
parent until first initial amount is paid to Cookie Manager. Once paid, parent requesting more cookies must have
money from any remaining cookies paid before additional cookie orders are filled.
Parent is responsible for receiving a receipt for any cookies picked up and any payments made. Parent should not
take cookies or leave money without a receipt.
4. Failure by parent to respond within ten (10) business days after 2nd notice will result in a certified letter being
sent to parent requesting a response within ten (10) business days. The Council will continue to offer the parent
payment options.*
5. If there is no response after twenty-five (25) business days from the 2nd notice, a Final Notice will be issued to
the parent informing them that GSHG will be filing “Theft by Taking” or “Theft by Conversion” charges against
them with the appropriate court of law.
6. Girl(s) will not receive rewards/incentives for any sales until outstanding debt to the Council is paid in full. Debt
paid after Cookie Program Credits expire will be forfeited.
7. Adults/girls who have any outstanding debt to the Council are not permitted to participate in the Council
product program and/or Cookie Sale or other fund-raising activities until such debt is resolved.
8. Any adult who has an outstanding debt to the Council is not a certified member in good standing of GSHG and,
therefore, may not officially represent the Council in the community, Council, or beyond. In addition, she/he
cannot handle troop, community, or Council funds or products.
*Payments will be accepted via certified check, money order, credit/debit cards or cash.
Parent Acknowledgement Date: ______________________
By: ____________________________________ Troop: ____________________________________
33
Print: ___________________________________ Daughter: __________________________________TROOP DEBT PROCEDURE
2022
It is the procedure of Girl Scouts of Historic Georgia (‘GSHG’) to work with all Service Areas to remediate
outstanding debt(s) to the troop and/or Council. To that end, if a delinquent payment is anticipated, this
should be communicated to the Product Program Manager before the payment is due from the troop to avoid
money being withdrawn, via Automated Clearing House (ACH), and a penalty incurred for insufficient funds.
Following are guidelines established to remediate outstanding debt.
FOR UNCOLLECTED FUNDS FROM A TROOP
1. Troop leader and/or Cookie Manager will comply with timeline specified in Debt Procedure for Parent(s). All
paperwork is required at first ACH pull. If parent is late with first ½ payment Cookie Manager will solely take on
that debt. All paperwork is required for final ACH pull. If parent is late Cookie Manager will solely take on that
debt. If paperwork is turned in on time for first and second ACH pulls, debt will be Council’s responsibility at
end of sale and not Cookie Manager’s. “All paperwork is required at end of sale for parent debt that hasn’t been
paid for remaining balance.
The following support documentation must be provided:
a. Delinquent Account Form
b. Copies of all receipts for cookies/payments
c. A copy of the signed parent permission slip
d. Debt Procedure for Parent(s) Form
e. Any correspondence
2. Troops that cannot make their full initial payment (not including delinquent parents) will be denied access to
eBudde and no additional cookies for the troop can be ordered through the cupboards or through troop-to-troop
transfers until the troop brings its account current. Product Program Manager, Membership Manager, Service
Area Cookie Manager and cupboards will be notified. All delinquent troops will have five (5) business days from
ACH pull date as specified in Volunteer Cookie Manual to correct this issue and pay in full.
3. Council will notify troops via email within five (5) business days of any Non-Sufficient Funds (NSF) issues after
the troop’s first 1/2 payment. All delinquent troops will have five (5) business days from notification by Council
to correct this issue and pay in full or troop will be denied access to eBudde and no additional cookies for the
troop can be ordered through the cupboards or through troop-to-troop transfers until the troop brings account
current. Product Program Manager, Membership Manager, Service Area Cookie Manager and cupboards will be
notified.
4. If final payment is unsuccessful, troop will be notified via a phone call and email from the Council. Troops will
be given five (5) business days to pay off debt or sign a Council conditioned payment plan. Product Program
Manager, Membership Manager, Service Area Cookie Manager and cupboards will be notified. Service Area
Product Program Manager will complete a Delinquent Form on the troop.
5. On day 6 following the first delinquency contact, if no payment is received, troops will receive an email and/or
letter from the Product Program Manager, with a copy to the SAM and SACM, requesting full payment or a signed
payment plan within ten (10) business days.
6. On day 16 following the first delinquency contact, if no payment is received, troops will receive a certified letter
from the Director of Product Program requesting full payment within fifteen (15) business days or submit a
signed payment plan.
7. On day 30 following the first delinquency contact, if no payment has been received nor a troop Promissory Note
been signed, a Final Notice will be issued stating that GSHG will be filing “Theft by Taking” or “Theft by
Conversion” charges with the appropriate court of law.
8. Troops will not receive rewards or be allowed to participate in any upcoming Product Program and/or Cookie
Sale until payment is resolved. Debt paid after Cookie Program Credits expire will be forfeited.
9. Adults/girls who have any outstanding debt to the Council are not permitted to participate in the Council Product
Program and/or Cookie Sale or other fund-raising activities until such debt is resolved.
10. Any adult who has an outstanding debt to the Council is not a certified member in good standing of GSHG and,
therefore, may not officially represent the Council in the community, Council, or beyond. In addition, she/he
cannot handle troop, community, or Council funds or products.
3411. Money handling must be done in accordance with the policy as stated in the Volunteer Cookie Manual. Cookie
Managers handing money for deposit to Leaders/Treasurers are responsible for securing a signed receipt from
both parties; otherwise, Cookie Manager will be responsible for money not accounted for at the time. Cookie
Manager is solely responsible for filling out receipts for any transactions with parents. If Cookie Manager does
not comply with receipts, Cookie Manager is solely responsible for that debt.
12. Cookie Managers are required to follow GSHG Product Program Manager’s direction with regards to pre-paid
parents. If Cookie Manager gives cookies to a parent that should be pre-paid only without collecting the money
first, Cookie Manager will be solely responsible for debt if parent does not pay.
13. Cookie Manager will be required to ensure product sale proceeds are in the troop checking account. Any
amount of troop proceed money missing needs to be explained to Membership Support Manager. If adequate
explanation is not provided within 15 business days, Cookie Manager is solely responsible for that debt and
amount owed to troop will be added to charges.
*Payments will be accepted via certified check, money order, credit/debit cards or cash.
Troop Leader and Cookie Manager Acknowledgement:
By: ____________________________________ Date: ____________________________________
TROOP LEADER
Print: __________________________________ Troop:____________________________________
By: ___________________________________ Date: _____________________________________
COOKIE MANAGER
Print: _________________________________
352021-22 Delinquent Account Form
Fill out a Delinquent Account Form for each person who owes money for cookies at 1st ACH and/or Final
ACH. Forms are due at 1st ACH and/or Final ACH with ALL paperwork included. No Delinquent Account
Forms will be accepted by Council after February 21st for 1st ACH and March 8th for Final ACH.
Responsible Party (circle one): Parent/Guardian Troop Product Manager Troop Leader
Responsible Party Name:
Girl(s) Name:
Home Address: City Zip
Home #: Cell #: Work #:
Email:
Permission Form turned into Council? Yes No
Troop Debt and Parent Debt turned into Council? Yes No
Signed product receipts attached? Yes No
Troop Product Manager is responsible for debt if not provided
Original Amount Due: $ Payments Made to Date: $ Current Due: $
Please provide communication notes below (continue on back if needed):
Contact Type: Date: Time:
Notes:
Contact Type: Date: Time:
Notes:
Internal Use Only:
In S.F. Case #
Council communication notes:
Contact Type: Date: Time:
Notes:
36Request for Cookie Booth Program Dates
Business Name: ________
Address: City: Zip Code:
It’s time for Girl Scout Cookies! We are looking for businesses like yours to allow our troops to set up cookie booths.
Our cookie booth sales run from February 11th - March 6th. Your support of Girl Scouting is important to your
community and is greatly appreciated.
I have been appointed by the council as the authorized person to contact you regarding troop booth sales. To
avoid confusion, should anyone else contact you regarding Girl Scout troop booth sales, please refer them to me.
On the calendar below, please write in the TIMES on any dates that troops WILL be allowed to hold booth sales at your
location. You may state any restrictions in the space provided below. Feel free to contact me with any questions.
Thank you for supporting Girl Scouts of Historic Georgia!
PLEASE PRINT:
Authorized Person Name: Date:
Preferred Method of Contact:
Restrictions/Additional Information:
Sunday Monday Tuesday Wednesday Thursday Friday Saturday
11-Feb 12
13 14 15 16 17 18 19
20 21 22 23 24 25 26
27 28 1-Mar 2 3 4 5
6 7 8 9 10 11 12
13
Girl Scout Volunteer:
Phone: Email:
Booth Location is within our Service Area: YES NO If NO, please submit completed form to your Regional
Product Program Manager for final approval, do not include it on your booth spreadsheet.
372021-22 Service Area Cookie Bonus
___ 1 - SA & Troop ACH, Bank Acct in eBudde, Agreements, & Training
(5 cents per case)
The following items have been completed and submitted to Council by the deadline for each
form. NO exceptions will be made for returning troops:
- Service Area Product Manager Agreements completed and submitted by December 1, 2021.
- Troop Manager Agreement completed and submitted by December 1, 2021.
- Cookie Training completed by December 31, 2021.
- Service Area ACH form has been submitted online by December 1, 2021
- Troop ACH forms completed online by December 1, 2021 (if you completed this during the Fall
Program you don’t have to repeat unless bank account or leadership has changed).
- Cookie Booth spreadsheet turned in to council by January 21, 2022.
___ 2 - DEBT FORMS (5 cents per case)
All of the deposit deadlines were met by participants:
- Parent Debt Procedure forms completed and submitted by January 21, 2022.
- Troop Debt Procedure forms completed and submitted by January 21, 2022.
___ 3 - INCREASED PARTICIPATION (5 cents per case)
Have increase girl participation from 2020-2021 to 2021-2022 cookie program.
___ 4 - FINALIZING SALE (5 cents per case)
The following items have been completed and submitted to council by March 18, 2022:
-All troops have assigned all cookies to a girl resulting in a zero troop cookie inventory balance
-All troops have selected all the girl rewards
-All troops have submitted their Operation Cookies from Home Patch order forms with
documentation if necessary
___ 5 - DELINQUENCIES (5 cents per case)
All Delinquent Account paperwork with 100% of supporting documents have been completed
and submitted to Council by March 16, 2022.
https://form.jotform.com/211185862092153
Service Areas must meet all requirements, and submit the Service Area
Bonus Form by 3/16/2022, to earn up to $0.25 per case sold.
38VOLUNTEER ACTION
The first step to a successful Girl Scout
Cookie Season is to plan for it. Use the space
below to map out the information you need to
support girls as they climb with courage, while
PLAN & NOTES having lots of fun!
Key Dates: Contacts:
Key Actions: Notes
39You can also read
