Troop Cookie Book 2021 - 5-STEP ACTION PLAN!
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New volunteer?
We’ve got you
covered with a
5-STEP
ACTION PLAN!
Troop Cookie Book 2021
1
Cookies and COVID/Contents
This year, due to ongoing concerns regarding COVID-19, troops may be considering how girls can
safely participate in the 2021 cookie program. Good news: Girls and troops can adapt their participa-
tion in the cookie program to include more virtual options that will allow for less physical contact, in-
cluding using Digital Cookie and holding virtual booths. Look for the cookie callouts throughout this
guide for tips/suggestions about how girls and troops can safely participate even while COVID-19 is
present in our communities. As the cookie program gets underway, be sure to go girlscoutshh.org for
the most up-to-date COVID-19 guidance.
Table of Contents
What’s New……………………………………………………………………………………………...3
Your role as Troop Cookie Chair …………………………………………………………………….4
Selling Strategies………………………………………………………………………………………..5
Steps to be a Super Seller……………………………………………………………………………..6
The Cookies……………………………………………………………………………………………...7
Steps to Success………………………………………………………………………………………...8
1. Get Yourself Ready………………………………………………………………………………….9
2. Meet with Girls and Family……………………………………………………………………….10
3. Tap into the Power of eBudde……………………………………………………………………11
Ebudde functions ………………………………………………………………………………….12
4. Help Girls be Entrepreneurs……………………………………………………………………...13
5. Recognize Achievement…………………………………………………………………………..14
Digital Cookie………………………………………………………………………………………...15-16
Safety……………………………………………………………………………………………………..17
Booths……………………………………………………..18
Operation Cookie Drop…………………………………..19
Delivery…………………………………………………….20
Money Matters………………………………………...21-22
Additional resources……………………………………..23
Calendar…………………………………………………..24
2
What’s New 2020-2021
New Pricing! The pandemic has necessitated changes for all of
us. As we head into this cookie season we plan to
$5 Traditional varieties: follow all local COVID guidelines and may adjust if
Tagalongs Samoas warranted. Please check the GSHH website :
Thin Mints Lemon- Ups girlscoutshh.org for the latest COVID information.
Trefoils Do-Si-Dos
$6 Specialty: New Boothing Options
Toffee Tastics-Gluten Free Cookie
S’mores-Made with natural flavors New partner for sites: GNC
New opportunities for booths, including
GrubHub, details below:
Troops share in the profits!
All troops who have 90% of the girls in the
troop renewed for the 2021 membership
year have an opportunity to earn a share
of the profits of the Grub Hub cookie
delivery promotion taking place from
2/1/2021-2/12/2021!
Delivery Redux
Digital Cookie Enhancements! Council plans to stage delivery like last year:
choice of several GSHH locations, and troop’s
Contactless payments for booths, families choice of dates.
Virtual booth option, with troop link to allow
troops to hold virtual booths
Capability to take troop payments at booths
3
Your Invaluable Role
Troop Cookie Managers are an invaluable part of the
Girl Scout Cookie Program.® Volunteers like you are the
champions, role models and cookie coaches who help
girls discover their amazing potential and take steps
toward achieving their goals.
Your primary responsibilities: Enter orders from girl order cards and keep
Be a registered Girl Scout member with a eBudde up to date (either on the desktop ver-
sion or the eBudde™ Mobile.
current background check.
Complete volunteer training with your Service Pick up cookies and re-order as needed.
Unit Cookie Manager or council webinar.
Distribute cookies to girls/parents.
Encourage every family to register their Girl
Scouts in Digital Cookie.
Collect money from families, issue receipts.
Set up your troop in eBudde™, the online cook-
ie management system . Make sure all girls are Enter rewards order and distribute girl rewards.
listed.
Stay up to date with COVID-19 Guidance and
Safety Protocols.
Distribute materials, inspire girls, and support
parents.
Today’s girls are already
Disclaimer: this photo was taken pre-pandemic. thinking like entrepreneurs.*
With your guidance, girls are able
to build on their thinking and
start running their own Girl Scout
Cookie™ businesses.
*SOURCE: “Today’s Girls, Tomorrow’s
Entrepreneurs,” A Report by the
Girl Scout Research Institute
Every Girl Scout has it in her to do great things.
WITH YOUR SUPPORT, SHE’LL RISE TO SUCCESS!
4
Selling Strategies
Girl Scouts have a number of options to reach customers during the Girl Scout Cookie Program ®:
Starting February 12th girls can visit or call family members, friends, and neighbors and take orders for cookies. Some
families may choose to go contactless and leave door hangers at each household.
Troops get cookies from a cupboard (at council offices and locations across the council supplied with cookie inventory)
and sell them directly to customers, often at booths in high-traffic areas such as grocery stores, malls, or sporting events.
Booth sale times and locations are either organized by our council or arranged by the troop and approved by the Service
Unit Cookie Chair. Make sure to review COVID-19 Guidelines and Safety Protocols before any in-person sales.
Girls create a customized webpage and send emails with a personalized message to family and friends asking them to
buy Girl Scout Cookies®. Customers purchase cookies through the webpage and they are shipped directly to their home
(shipping and handling charges apply). Orders appear automatically in eBudde and girls can track their progress and
send follow up messages.
Girls who have customers that are local and wish to offer them the ease of shopping online without the adding costs of
shipping, can recommend the “Girl Delivery” option.
Girl Delivery orders after the initial order period can be fulfilled through cupboard transactions along with orders for
Cookie Booths or goal-getter sales. Instruct your girls to notify you when they have Girl Delivery sales so you can fill the
orders. Enter the transaction in eBudde, pick up with your other transactions, or delegate to the parent or other troop
volunteer when to pick up the order and where.
The Girl Scout Cookie Program teaches 5 ESSENTIAL SKILLS that will
®
last a lifetime and help girls develop an entrepreneurial mindset.
5
6
7
5 STEPS
to Support Her Pathway to Success
There’s only one way to have a successful Girl Scout Cookie Program®,
and that’s to plan for it! In the remainder of this manual, you’ll find
everything you need to plan, build and celebrate a successful program
for 2020-2021—all organized into five simple steps.
GET ST ARTED
1 Get Yourself Set
for a Great Season 2 Meet with Girls
and Families
Attend Service Unit Training Go over Key Dates
Review Girl Scout™ Badge Port- Get Signed permission slips
folio for troop activities Talk about Goal-setting
Make sure all girls are regis-
Review Cookie Program Health
tered and Safety Guidelines
Discuss Cookie Entrepreneur
Family Pin collection
OPEN FOR BUSINESS
3 Tap into the
Power of eBudde™ 4 Help Girls Succeed as
Cookie Entrepreneurs
Download eBudde™ Mobile Girl Order Card
eBudde™ Quick Guide page 12 Digital Cookie® platform
Check that all girls are in Booth Events
eBudde
Volunteer Shareables
CELEBRATE
5 Recognize
Achievements
GIRLS ARE READY…
AND
Recognizing Girls of Girl Scouts have an
Send “Thanks!” 79% entrepreneurial mindset
Celebrate Achievements
of Girl Scouts are
91% interested in becoming an
entrepreneur
SOURCE: “Today’s Girls, Tomorrow’s Entre-
preneurs”: A Report by the Girl Scout Re-
8
1
GET ST ARTED
Get Yourself Set for
a Great Season
The Girl Scout Cookie Program® is led by girls, but getting all the right
PRIMARY CONTACTS tools in place starts with you. There are tools, resources and helpful info
to guide your planning.
Service Unit Cookie
Chair:
____________________
Contact info:
____________________
Volunteer Training on Girl Scouts® Built by Me
Troop Cookie Manager eBudde™ Mobile
and other volunteers: Cookie Planner
Training resources and videos allow you Create a custom plan for the cookie
to get up to speed fast on eBudde’s
____________________ season—online, in just minutes! Choose
many capabilities. Master the basics, from a menu of options that fit your group’s
and then check out tips on new features interests and schedules. It’s as simple as
for the season! taking a short quiz!
____________________ What it includes: What it includes:
Videos Digital questionnaire
Multimedia lessons Customized plan with links
Where you’ll find it: to resources
App Store and Google Play Where you’ll find it:
* Find app guidance and the eBudde* CookiePlanner.LittleBrownieBakers.com
Quick Guide. CookiePortal.LittleBrownie.com
Girl Scouts’ National
Program Portfolio
NOTES:
Girls can earn Cookie Business and Financial
Literacy badges and Cookie Entrepreneur
Family pins for every year they participate in the
Girl Scout Cookie Program®. Check out the Girl
Scout Badge Explorer or search the Volunteer
Toolkit (VTK) for badges by grade level.
What it includes:
Badges and pins that girls can earn through
participation in the cookie program
Requirements for earning pins or badges
Poster
Where you’ll find it:
girlscouts.org/cookiebadges
girlscouts.org/entrepreneurfamily
girlscoutcookies.org/troopleaders
for poster download
9
2
GET ST ARTED
Meet with Girls
and Families
For Girl Scout Cookie™
Set Your KEY DATES
entrepreneurs, getting set for
business means learning how to
Troop meeting:
think like an entrepreneur. Moti-
vate and inspire girls of all levels FOR GIRLS AND FAMILIES
________________
to do just that with fun learning Share Her Cookie Story*
activities from the Cookie Busi-
Family Meeting: Encourage girls in your troop to share their
ness Badges.
inspiring Girl Scout Cookie™ stories with the
As girls take their learning
_________________ world for a chance to be featured on Girl
home, the Cookie Entrepreneur Scouts’ “Think Outside the Cookie Box” gallery,
Family Pin encourages the the Girl Scout blog, Facebook, Twitter, Insta-
whole family to get involved and gram and more.
offer support.
What it includes:
Online form to submit her cookie story
FOR YOUNGER GIRLS girlscouts.org/poweredbycookies
Girl Scouts® Cookie Rookie
Use this resource to help young girls Cookie Entrepreneur
learn about setting goals, get to know Family Pin collection
different cookies, gain confidence, learn
NOTES: Encourage families to support girls as
how to speak to customers, and more.
they learn to think like entrepreneurs
What it includes: and run their own cookie businesses.
Girls can earn all 13 pins in the
Fun video
collection—one unique pin for every
Volunteer guide year they participate.
Where you’ll find it:
What it includes:
LittleBrownie.com, Girls section, Council
website: girlscoutshh.org/Cookies Activity sheets to help girls at all levels
Tips for families
Goal-setting activities
Where you’ll find it:
Teach girls everything they need to know girlscouts.org/entrepreneurfamily
about reaching high goals, while having
loads of fun.
HELPFUL INFO
These downloadable crafts can be done
together or individually—online or in- GAIN THE SUPPORT OF
person—to help girls track their progress FAMILIES E ARLY ON
through the season.
Host a short meeting in-person or virtually
What it includes: with families so girls can kick off the year
Quick, inspiring ideas for making the most with their families.
of Girl Scout Cookie Season At the meeting, adults can complete permis-
sion forms and sign up to help. This is a
Where you’ll find it:
great time to go over health and safety
LittleBrownie.com, Volunteers section guidelines (see “Safety Guidelines” page)
and to make sure everyone is up to date on
COVID-19 Guidelines.
103
OPEN FOR BUSINESS
Tap into the
Power of eBudde™
Login:
KEY ACTIONS ON
eBudde APP ebudde.littlebrownie.com
Get set up (log-in info):
FOR YOU
Watch for an email from
ebudde. The Girl Scout Cookie Program® eBudde™ Mobile
is backed by a whole network Stay in the know, on the go! This must-
Verify girl/troop infor- of support—one that goes have app puts power at your fingertips,
wherever you are in the cookie season.
mation: beyond the incredible service of
2/1/2021 What it includes:
council leaders and volunteers
Streamlined dashboard
Girl cookie orders due to like you. Working behind the
Easy management of orders
troop cookie manager: scenes is eBudde, the digital and rewards
______________________ command center for your Girl Important messages and upcoming
events
Troop Initial orders due: Scout Cookie Season. Easily
Options for finding booth locations and
3/16/21 by noon accessible via a mobile app for exchanging cookies
volunteers at the service unit Help Center
Troop Cookie Pick up: and troop levels, eBudde is Where you’ll find it:
App Store and Google Play
4/5-4/11 choice friendlier than ever!
Sign up for booths: TBA
Last day for troops to
update eBudde, Girl
Orders tab/rewards
choices (by 11:59p.m.):
5/12/21 noon
Final rewards delivery to
Service Unit: Late June
1st ACH 4/29/21
2nd ACH 5/13/21
3rd and final 5/27/21
11GETTING STARTED
NAVIGATING FEATURES
1 Look for welcome email with
link and log in information to
Dashboard
On your troop’s default screen, you’ll
Reports
Run 2 different reports from this tab:
eBudde.LittleBrownie.com find important messages from your
After your Council grants you ac-
DELIVERY STATION REPORT
council/service unit and links to tools shows a list of locations available for
cess, you’ll receive a welcome and resources you’ll need throughout your troop to choose from for initial
email with a login link the season order pickup
Click the link and set up a new COOKIE EXCHANGE REPORT shows
password, then click CONFIRM Contacts current offers of cookies available for
At the profile screen, enter your Review contact info and click EDIT to exchange within the council
new password make changes
Sales Report
Settings Review all sales totals for the troop, including:
2 Set up your troop You can do several things under this tab:
Final package numbers
Click the SETTINGS tab, then Edit troop info Girl Scouts® Gift of Caring donations
EDIT SETTINGS Enter the troop’s package goals
Enter your troop’s package goal Help Center
Girls Find additional information, including:
Update the level of your troop Check that all your girls are listed.
if needed Council information, including this book
Click UPDATE to save Contact GSHH Customer Care at eBudde help
customercare@girlscoutshh.org.
Links to eBudde Microburst Training
Videos with step-by-step instructions
Initial Order
Enter your troop’s initial order by girl,
and order additional Girl Scout Cookies®
for booth sales, if desired.
3 Adding a troop user
NOTE: Once orders are submitted here,
Contact GSHH Customer Care at they cannot be changed. Carefully review
customercare@girlscoutshh.org. the totals before hitting SUBMIT ORDER
Troop Cookie Chairs must be regis-
tered and have a current background
check.
124
OPEN FOR BUSINESS Continued
Help Girls Succeed as Cookie
Entrepreneurs
FOR GIRLS
Girl Order Cards* Digital Cookie® platform* Booth Events*
Many customers look forward to girls pay- Girls can personalize their own Girls can build on the momentum of their
ing them a visit with an order card in e-commerce site and invite friends and initial orders by getting extra creative with
hand. Girls take orders for cookies and family to support! Customers have two a booth event. They can set up shop as a
then turn in their card to you or a desig- delivery options: in-person drop-off or troop in front of retail stores or other com-
nated cookie volunteer, who enters the direct shipment to their home. munity spaces. Girls will have fun working
orders into eBudde.™ toward their goals together!
What it includes:
Want to keep a safe distance? Use the Features that allow girls to set their Girls can open Virtual Girl Scout Cookie
door hanger order cards, or encourage cookie goals, track their progress, man- Booths on social media! For teens, social
customers to order over the phone. age orders and inventory, learn Internet media is a great way to spread
safety skills and more the word about their cookie businesses.
What it includes: Where you’ll find it: Parents and guardians should do the
Order card where girls can Families receive an email in early Febru- posting on social media if the girl is under
capture order information from neigh- ary from girlscoutscookies.org with an age 13, but the girls should have a hands-
bors, friends and family members invitation to set up their Girl Scout’s site. on role in marketing their cookie business.
Where you’ll find it: Girl delivery information will be deter-
mined depending on local COVID guide- Go to Littlebrownie.com –Volunteers
Pick up from your Service Unit Cookie lines in the spring. section to find:
Chair
Check girlscoutshh.org for details in Booth decorating ideas
March.
Tips for bundling Girl Scout Cookies ®
Safety resources are available at
girlscoutcookies.org/troopleaders Fun graphics girls can use
Shareable social media posts
Virtual Cookie Booths step-by-step guide
FOR YOU AND GIRLS
Our cookie baker, Little Brownie Bakers, provides a world of re-
sources for you and your girls. Visit litlebrownie.com to discover vid-
MAKE IT VIRTU AL!
eos, printed materials, social media resources to help your troop Check out pinterest.com/lbbakers/
have a great cookie season. Check out the We’ve Got for more virtual ideas, inspiration and
this Toolkit on the Volunteers page for tons of ideas, resources!
visuals and inspiration!
*See social-distancing and online safety
guidelines.
135
CELEBRATE
Recognize
Achievements
Make the most of girl
accomplishments, like a girl
reaching her goal. Thank
customers, tell stories about
your cookie experiences or
throw a party for your troop.
Recognizing Girls
Girl Scout Cookie™ Season is the time for
girls to start thinking like entrepreneurs.
From the earliest planning meetings
through the booth phase, recognize
and encourage girl development of an
FOR GIRLS
entrepreneurial mindset—whether it’s
being curious about how things work or
embracing challenges. Send “Thanks!”
What it includes: Thank everyone involved with your
troop’s success, including families, friends,
Certificates
businesses and fellow volunteers. Find
Girls who created an avatar, Patches card templates and ready-to-post social
sent 15 emails during the Where you’ll find it: graphics on LittleBrownie.com. Loads of
2020 Nuts+Mags sale and LittleBrownie.com, Volunteer section
clip art is also available on the site to help
sells 125 packages of cook- you and girls create your own messages
ies during the Initial Order of appreciation.
phase can earn the Cookie
Crossover patch. Celebrate Achievements* What it includes:
Social posts
They’ve earned it! Plan a celebration
that gives you the opportunity to pass
Card templates
out rewards to girls, while highlighting Clip art
individual and troop achievements. Where you’ll find it:
Discuss how the funds can be used for
future activities.
LittleBrownie.com, Volunteers, Clip Art
and Social Media sections
Make the celebration virtual!
Visit LittleBrownie.com for ideas like
reward unboxing, virtual ceremonies,
and more!
CONGRATULATIONS!
14Digital Cookie is a GSUSA approved web platform that Digital Cookie features games and cookie-specific
girls can use to expand their cookie business! Families badge work for girls to accomplish using the system.
will receive an email from girlscoutcookies.org in early So girls can be learning about internet commerce
February to set up their account. Customers can pur- while they achieve goals toward badges at their
chase cookies to be shipped to their home or delivered level.
by the girl. All Digital Cookie orders are paid by credit
card from the customer, so there are no funds to col- Did you know?
lect! Reminder: Girls can only have one email connect- The average Digital Cookie order is 6.6 packag-
ed to their Digital Cookie account. Girls cannot have
es; the average paper order card order is 4
multiple accounts.
packages.
NEW! Troop Link
Your troop can set up a troop site that enables cus-
tomers looking for Girl Scout cookies to support your
troop with a shipped or donated cookie order.
Customers find you in CookieFinder.org after you
publish the link on Feb 1 or after.
Digital Cookie can make things simpler for your troop
and your Girl Scout families.
If customers order using DOC, their payments are
captured and credited to the troop account, less
banking required
If a customer orders cookies for girl delivery the
order is paid for and automatically included in your
troop’s Initial Order in ebudde. After March 14,
cookies should be obtained from your troop extras,
Cookie Exchange in ebudde or ordered from a cup-
board.
Parents can enter the paper order card totals into
DOC and pay for the cookies, if they choose.
Troops can hold virtual cookie booths, and use a
newly-created Troop Link to take orders.
At a traditional booth troops can take payment us-
ing DOC.
15Digital Cookie Supports Contactless
Transactions
No need to go to great lengths or learn a lot of new processes in order to reach your customers from a social-
ly distant and contactless method!
Donated Orders
Not only contactless, but allows the customer to support the girl AND/OR Operation Cookie Drop.
Shipped Orders
Contactless start to finish, from ordering in the customer’s own home to the product delivered to their door
by a delivery driver.
Prepaid girl delivery orders/Virtual Cookie Booths
Girls can reach customers digitally with their link and not at their door,
workplace, or other community setting. Girls could also use a QR code
to give to customers instead of door to door order card for a completely
contactless sale.
Customers place their order online without contact.
Customers pre-pay for orders, meaning no need to have an in-person
transaction to pay for the cookies.
Girls can arrange to leave cookies in a safe place for the customer to retrieve, without needing contact.
(But a nice handwritten thank you is a great addition!)
Girls could schedule a cookie pickup day or days to allow customers to come by a safe location and get
their cookies, put directly in the trunk of their car by the girl without needing close contact. Girls get to
thank the customer directly for their support; from 6 feet away and through their mask, of course.
In person booth sales/Cookies in Hand (includes drive through booths) Girls can determine a socially dis-
tant way to get the customer’s order. Have a menu and place it in a box that is set on the table, talking
loudly, sign language, charades…Girls can be creative!
For payment, girls can use OCR in the mobile app and have customer place card on the sales table or in
a box, scan the card and then back up and let the customer retrieve it. No need to touch the customer’s
card. If OCR won’t work, girls can manually enter the number and still not need to touch it.
Pull the order and set it on the table and back up or find a creative way to pass it to the customer. Toddler
slide? Troop drone? Last Halloween there were so many interesting ideas to deliver candy!
For all situations where girls will be interacting with customers, be sure to have hand sanitizer available and used frequently and if
girls will be around cars, consider using traffic control devices to ensure safety. Also, be sure to check with your local government for
any restrictions around pop-up/drive-thru booths. Before any in-person activity, review GSHH’s COVID-19 Guidelines and Safety Pro-
tocols. Check back often as the guidelines are updated frequently.
16Girl Scout Safety
Show Girl Scout Pride: Girls should wear Girl
Scout membership pin, uniform, or Girl Scout clothing
(i.e. a Girl Scout T-Shirt) to clearly identify themselves As we navigate through a potential continuation of
as a Girl Scout. social distancing, here are some things to think about
as they pertain to paper card order and delivery of
products to customers:
Use the Buddy System: it’s not just safe, it’s fun.
Encourage girls to participate in the online plat-
Be Street Wise. Become familiar with the areas and form to take orders
neighborhoods where you will be selling Girl Scout
products. Encourage girls to print door hangers to leave on
customers’ doors
The potential need for girls to schedule porch drop
Partner with Adults. Adults must accompany Girl
offs of customers products
Scout Daisies, Brownies, and Juniors when they are
taking orders, selling, or delivering product. Girls in Need to collect payments from customers via
grades 6–12 must be supervised by an adult when credit card for paper card orders
selling door to door and must never sell alone.
Need to collect caregiver payments via credit card
Plan Ahead. Be prepared for emergencies, and al-
ways have a plan for safeguarding money. Additional information will be communicated
to troops, girls, and caregivers if the need
arises.
Protect Privacy. Girls’ names and home or email ad-
dresses should never be given out to customers. Do
not share customer information unless necessary for
the product sale.
Be Safe on the Road. Always follow safe pedestri-
an practices, especially when crossing at intersections
or walking along roadways. Be aware of traffic when
unloading product and passengers from vehicles.
Do Not Enter: Never enter the home or vehicle of a
person when you are selling or making deliveries.
Be Net Wise. Girls must have their parent/
guardian’s permission to participate in all online activi-
ties, and must read and agree to the GSUSA Internet
Safety Pledge before conducting any online activities.
Before any in-person event, check GSHH’s COVID-19
Guidelines and Updates. Check back often as the page
is updated frequently.
17Booths
Disclaimer: this photo was taken pre-pandemic.
Cookie Booths are a valued element of the Cookie Virtual Cookie Booths
Program. Girls learn important communication skills,
how to network and manage their own business while
Last cookie season we were called to be creative! As
being able to provide the sweet cookie treats to the
a result many troops successfully ran virtual cookie
public. Girls love having their own store, and have a lot
booths— booths marketed on social media, with cus-
of fun while earning profit fpr the troop.
tomers using the Digital Cookie (DOC) platform to or-
der and purchase cookies. Troops worked out contact-
We are working hard to update the safety guidelines less delivery, and some customers chose to support
for troops to properly participate in any in-person the girls and donated all of their purchases to our mili-
booths for this year, so please check back for more tary and first responders. This year troops can create
details coming soon! a troop link in DOC specifically for this use—the troop
gets credit for the sale. Get the scoop using the in the
Cookie Booth phase of the 2021 Cookie Program is eBudde Help tab,
set to begin with March Booths (3/5-20.) April 9 is our
first day of Regular Booth sales, and continues thru
May 9. We recognize that COVID can affect our plans
so stay tuned /check our website for up-to-the-minute
information.
Check out Little Brownie Bakers' convenient In-Person
Booth Guide to help you navigate through your booth
opportunities.*
Drive-Thru Cookie Booths
Customers love being able to purchase Girl Scout
Booth Cookies: take stock & restock! cookies while on the go. A Drive-Thru Cookie Booth is
a great way for troops to offer convenience, distance
Ordering packages for booth days isn’t an exact science, and a quick cookie transaction experience for those
but here are average sales per cookie variety, so you can cookie fans. Be sure to check out the Help Center in
get an idea of how many to order.
eBudde for tons of downloadable signs and resources
or check out LBB's We've Got This Toolkit!
25% Thin Mints®
22% Samoas®
14% Tagalongs®
12% Trefoils®
11% Do-si-dos®
9% Lemon-Ups®
6% Girl Scout S’mores® *Before any in-person event, check GSHH’s COVID-19
3% Toffee-tastic® Guidelines and Updates. Check back often as the page
is updated frequently.
18Gift of Caring/Cookie Donations
The Gift of Caring program (GOC) encourages girls ies to council in mid-May. At a virtual booth, make it
to ask customers to purchase cookies for donation clear that supporters can donate cookies if they
to charity, or for the Armed Forces. choose.
2 options for this program:
1. Operation Cookie Drop 2. Troop Gift of Caring
Started in 2002, Operation Cookie Drop is our coun- Troops may want to donate to a specific local recipi-
cil-wide Gift of Caring (GOC) effort to send donated ent: food pantry, hometown heroes, shelter, etc. Or
cookies to our troops overseas, in hospitals and in they may want to have packages to bring to the Op-
veterans’ homes. eration Cookie Drop load-in event.
Our Girl Scouts have sold over one million packages If this is your plan, put donations in the GOC col-
donated to the program since it began. umn. The GOC column doesn't actually order cook-
ies; eBudde totals the donations so the troop can
On the Order card, customers mark the number of
use extras from cases to fill the order. If the GOC
packages they want to donate in the first column
package total exceeds the number of extras, the
In eBudde, you enter the number of packages do- troop will need to order more cookies.
nated in the first column, “OpDrp.” Cookies are vir-
tual, and will not be delivered to the Girl Scout
troop.
At cookie booths, don’t forget to set up a box and
ask for donations to the program. Bring these cook-
NY Army
National
Guardsmen with
lots of cases of
Operation
Cookie Drop
cookies!
19Deliver y
HELPFUL INFO
Once signaled by council, choose a convenient pickup time and location
KEY DATES thru eBudde..
You need to know:
Initial Order phase:
Troops are responsible for counting and verifying the total
2/12-3/14/21
number of cases
Digital Cookie® open:
When in doubt, recount FOR YOU
2/12-5/9/21 (last day to order
Wait until you’re sure about your case count to sign the receipt
for Girl delivery 5/1)
This is your smooth pickup day!*
Cookie Cupboards open:
Know exactly how many cases you ordered of each variety
4/9-5/12/21
Arrive at your scheduled pickup time
Booth phase:
Make sure you have enough vehicles to load your order (see chart)
4/9/21-5/9/21
Line up your vehicles at the same time
Delivery Check in and show your pickup ticket
4/5-4/11/21 choice of location/ Give your pickup ticket to the loader and count cases as they’re loaded
date as available in eBudde Sign for your order
*Before any in-person event, check GSHH’s COVID-19 Guidelines and Up-
dates. Check back often as the page is updated frequently.
NOTES:
20Money Matters
Payments for Digital Cookie purchases go to the Council
account, and are credited to the troop as payments in the
eBudde system, shown on the Troop Sales report.
The Girl Scout Cookie Program ® is a girl-led program. The
amount of leading, of course, depends on the grade level “Amount due Council”.
of the troop. Troop cookie proceeds can support the cost
for much, if not all, of a troop’s activities, uniforms, sup-
plies, and materials. GSHH uses Automated Clearing House (ACH), a network
To help support your troop’s expenses and activities at the for electronic payments either to debit or credit a troop’s
beginning of the cookie program, start by determining all bank account for funds due or refunded for product pro-
troop expenses for the upcoming year. Girls will develop grams.
their ability to set goals, make decisions, and learn how to
manage money. Some important questions for girls to con-
sider include: Troop leaders (the signer on troop bank account) must
Will we need any new uniforms or uniform pieces? complete the “ACH Authorization Form”
Do we need new Journeys, badges, or patches? Troop orders will not be placed without troop bank
account information on file with our Finance department.
Do we have a service project picked out?
Troops who provided banking information in previous
Do we want to go camping or go on a trip? years and have not changed banks are not required to file
What supplies do we need for this year’s projects? new authorization forms. If you have changed your bank
Will the troop pay for Early Bird registration next year? account in the past year, you must complete a new ACH
Do we have any other expenses? Authorization Form by 3/5 and submit to Customer Care
at customercare@girlscoutshh.org.
Once the troop’s expenses are established, girls can de-
GSHH will use troop bank account information provided to
termine how many cookies they need to sell by consider-
initiate ACH withdrawal (or “sweep”) of the “Amount due to
ing their proceeds per box. For example, if the troop deter-
Council” on set dates.
mines they need $1,300 for uniforms, camping, and earn-
ing badges, the troop must sell 1,445 packages of cook-
ies, from which they’ll earn $1,300 (90¢ per box) at the
lowest potential troop proceeds level.
Booth sales will also reduce the quantity needed to be
sold by Girl Scouts on an individual basis. Cookies sold at
booths are done as a group and should be applied to each
girl individually at that booth sale. Troops divide the total
number of packages sold at the booth by the number of
girls who helped at that booth. More information on troop
finances and budgeting can be found in Volunteer Essen-
tials, “Managing Group Finances.”
Troop Proceeds
Troops earn 90 cents per package, and can earn 5 cents
more per package if they achieve a Per Girl Average of
125 packages in Initial Order.
2020 Early bird registered girls who also sold in the
Nuts+Mags program can also earn a 5 cent membership
bonus on their Initial Order cookies.
21Doing the Math!
GSHH will conduct three electronic sweeps from troop
bank accounts to the council account. See ACH Due Dates $5 per package for Traditional Varieties:
below for when amounts are to be withdrawn.
Tagalongs Samoas
Thin Mints Lemon- Ups
Trefoils Do-Si-Dos
$6 per package for Specialty Ingredient Varieties:
April 29: First ACH Sweep, 1/3 amount due
Toffee Tastics Gluten Free Cookie
May 13 Second ACH Sweep, 1/3 amount due
S’mores Made with natural flavors
May 27: Final ACH Sweep, ALL remaining bal-
ances owed to council
How does the money work?
Troop profit is 90 cents per package.
If the PGA (Per Girl Average) for a troop’s Initial
Order is 125 packages or above, the troop earns 5
cents more for every package sold throughout the
Council must be notified about delinquent payments sale (95 cents per package).
from families so we can help meet obligations. If a
girl/parent/guardian has an outstanding balance due Customers pay their cookie sellers and troop de-
to the troop as of 5/7 complete and submit the Out- posits into the troop account. Checks should be
standing for the uncollected amount. Do not pay from written to the troop.
the troop treasury.
Extensions and Discrepancies: If there are not
enough funds in the troop’s bank account to cover the
ACH on 4/29 or on 5/13, the troop must complete and
eBudde
submit the ACH Extension and Discrepancy Form to
councilfinance@girlscoutshh.org, two (2) days prior to A new feature in eBudde is the ACH notation on
the ACH Sweep. the Troop Sales Report heading, indicating how
Bounced checks: If a troop receives a check that much to expect the upcoming sweep to debit the
bounces after deposit into the troop account, the troop troop account.
must submit the ACH Extension and Discrepancy
Form indicating that their ACH withdrawal should be
adjusted. A copy of the bank notice and NSF check
must also be submitted with the form. The amount to
be withdrawn from the troop bank account will be ad-
justed for the amount of the NSF check, as well as
any bank fees.
22Additional Resources Online
eBudde™ Mobile
Virtual Resources on
The must-have app for volunteers in the Girl Scout LittleBrownie.com
Cookie Program® now has a new name. eBudde Mobile
Visit LittleBrownie.com for virtual activities,
makes your life simpler by meeting you wherever you are
resources and digital tools that allow you to
in the season. customize an experience that makes sense
From a troop or service unit dashboard, get all the infor- for your troop. Use a few, use them all, or
mation you need create your own!
Simple icons take you to important messages, booth
locations*, checklists and more
Watch training videos and get help from within the app
Girl Scouts’ Online
Safety Resources
Whatever approach you decide to take this
Online Tips & Ideas Girl Scout Cookie Season, we have tools
to equip you to be flexible in a range of
Help girls build online marketing skills and learn about environments. You can find Girl Scouts ®
e-commerce with the support of online tools like the Digi- safety materials and resources later in
tal Cookie® platform. We’ve also got inspiration for en- this manual, and additional information at
gaging girls in virtual activities! girlscoutcookies.org/troopleaders.
Digital Marketing Tips for Cookie
Entrepreneurs and Families MAKE IT VIRTU AL!
Girls of all ages should partner with their parents
Find familiar in-person resources with a tech twist, along
or guardians to develop a plan to safely market their
with several new digital ideas. These strategies help girls
cookie business online. Get started using this resource
reach their goals in virtual environments when in-person is
available at girlscoutcookies.org/digitalmarketingtips.
not an option.
Social Media Shareables
How can you help tomorrow’s female entrepreneurs
promote their Girl Scout Cookie™ businesses? We’ve
got all the social resources you need on
LittleBrownie.com.
Resources are easily searchable by category, includ-
ing cookie news, special promotions, holiday themes,
profile pictures and more
Each post includes a professionally designed graphic
and customizable message
New posts are added throughout the year
Girl Scouts® of the USA
has a suite of resources—
including social media tools and
more—available for download at
girlscoutcookies.org/
troopleaders.
2324
2 Great Oak Lane
Pleasantville, NY 10570
914.747.3080
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