2022 Member Guide - BlueOption SC
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Focus on life. Focus on health. Stay focused.
2022 Member Guide
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strip the same width as the white lines in the graphic when used on a color
background or photo. They are present in this vector image.
BlueChoice HealthPlan of South Carolina is an independent licensee of the Blue Cross Blue Shield Association.
Welcome
Please note: There should to BlueChoice
be a white line onHealthPlan top and bottom of this pattern
strip theThissame width as the white lines in the graphic when used on a color
is your Blue Option Member Guide. It outlines your benefits and covered services. The first section covers
background or photo. They are present in this vector image.
important topics for you to know. If you need more detailed information about a topic, please read the expanded
information in the back of the guide.
How to Contact Us:
2018 Icons - 2018 Icons -
Cumulative
We know this is a lot of information and you may have questions. We are here to help you! If you can’t find what
you’re looking for by visiting www.BlueOptionSC.com, need more information or have any questions related to
your Blue Option plan, please contact us.
QuickBill Bases
Billing Department Physician’s
Office Manual Mail
News Member Services
866-569-5933 BlueChoice HealthPlan 855-816-7636
8:30 a.m. − 5 p.m. P.O. Box 6170 8:30 a.m. – 5 p.m.
Monday − Friday Columbia, SC 29260-6170 Monday – Friday
TTY Services
711 + (855-816-7636)
Store Locations
For your convenience, we have South Carolina BLUESM retail centers around the state to help with your health
insurance questions. Stop by one of our locations between 9 a.m. – 5:30 p.m., Monday – Friday. Saturdays are by
appointment only. Learning Management
Biometric Education
Laboratory
Benefits Mgmt
Screening System Center
Greenville Columbia Mount Pleasant
1025 Woodruff Road, Suite A105 1260 Bower Parkway, Suite A4 Town Centre Place
Greenville, SC 29607-4113 Columbia, SC 29212 1795 North Highway 17, Unit 7
864-286-2285 803-264-9000 Mount Pleasant, SC 29464
843-216-7760
Table of Contents
Important Things to Do . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 If You Need a Prescription . . . . . . . . . . . . . . . . . . . . . . . . . . 26
ID Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 What Is a Covered Drug? . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Your ID Card is Digital, Too . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 How We Cover Drugs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Selecting a Primary Care Physician . . . . . . . . . . . . . . . . . . . . . 2 Pharmacy Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Do You Know All That’s Available To You? . . . . . . . . . . . . . . 3 Can Drugs That Are Covered Change? . . . . . . . . . . . . . . . . 28
Save Time and Money . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 What if My Drug Is Not Covered? . . . . . . . . . . . . . . . . . . . . . 28
The Blue Option Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 For More Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Continuation of Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 If You Need Emergency Care . . . . . . . . . . . . . . . . . . . . . . . . 29
Transition of Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 If You Need Care Away From Home . . . . . . . . . . . . . . . . . . . 29
Online Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 If You Need to See a Specialist, Get Behavioral
Health Care Services or Hospitalizations . . . . . . . . . . . . . . . 29
My Health Toolkit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
®
When Is an Emergency Not an Emergency? . . . . . . . . . . . . 30
Get Our Texts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
HIPAA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Doctor Visits Anytime, Anywhere . . . . . . . . . . . . . . . . . . . . . . 8
Rights and Responsibilities . . . . . . . . . . . . . . . . . . . . . . . . . 32
Value Added Benefits and Services . . . . . . . . . . . . . . . . . . . 10
Authorization to Disclose Form . . . . . . . . . . . . . . . . . . . . . . 33
My Life Consult . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Notice of Privacy Policies . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Blue365 Discounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Policies and Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Vision . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Administering Benefits for Appropriate Services . . . . . . . . 35
Preventive Dental . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Appeals and External Review Procedures . . . . . . . . . . . . . . 35
Dental Reimbursement Form . . . . . . . . . . . . . . . . . . . . . . . . 13
Covering New Technology . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
FOCUSfwd Wellness Incentive Program . . . . . . . . . . . . . . . 14
Privacy Practices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
FOCUSfwd App . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Authorization to Disclose Protected Health Information . . 37
Personal Health Assessment . . . . . . . . . . . . . . . . . . . . . . . . . 15
Questions and Concerns . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
GET FIT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Subrogation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Device Integration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
My Diabetes Discount Program . . . . . . . . . . . . . . . . . . . . . . 19 Notice of Our Privacy Policies and Practices . . . . . . . . . . . 39
Health Management Programs . . . . . . . . . . . . . . . . . . . . . . . 20
Notice of Privacy Practices . . . . . . . . . . . . . . . . . . . . . . . . . 41
Great Expectations for Weight Management . . . . . . . . . . . 21
Change Request Form . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Behavioral Health Coverage . . . . . . . . . . . . . . . . . . . . . . . . . 21
Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Payment and Billing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 SC Guaranty Association Act Notice . . . . . . . . . . . . . . . . . 50
How Your Plan Works . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Non-Discrimination Statement and
What We Pay For . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Foreign Language Access . . . . . . . . . . . . . . . . . . . . . . . . . 52
What We Do Not Pay For . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Services and Supplies We Don’t Cover . . . . . . . . . . . . . . . . 24
1
Important Things to Do
ID Card
Keep your member ID card with you at all times. If you’re a new
member, you will receive your ID card in a separate mailing. If you
have purchased an individual Blue Option plan, you will receive one
ID card. If you have purchased a family Blue Option plan, you will
receive two cards. The two cards will include the subscriber’s name,
but all covered family members can use them. Your ID card is specific
to your health plan. Once you receive the card, you can begin using it
the first day your plan is effective. Please see your bill for your effective
date. Whenever you need medical care, be sure to show your ID card to the health care provider.
Your ID Card Is Digital, Too
You can access your digital ID card anytime, anywhere from your computer or mobile device.
Advantages of your digital ID card
Your digital ID card is identical to your physical card. It contains your member ID number and other coverage details
unique to you. Unlike your physical card, you don’t have to worry about losing it or ordering duplicate copies for
your family. Your ID card will auto-download to your smartphone after your first log in to the My Health Toolkit
app. This way you can access it in case you are somewhere that has limited to no service. See page 7 for additional
information about the My Health Toolkit app.
You can easily:
• View your card on your smartphone, tablet or computer.
• Email your card to your spouse, children, doctor’s office or pharmacy.
SUBSCRIBER’S FIRST NAME SUBSCRIBER’S FIRST NAME Blue Option Network
SUBSCRIBER’S LAST NAME SUBSCRIBER’S LAST NAME
• Print your card at home from your smartphone or computer. Use the printed card
Member ID
ZCL00000000
PLAN PPO Health Benefits
Member ID
ZCJ00000000
PLAN CODE 380.04 Health Benefits
PLAN CODE 380.04 Pediatric Vision RxBIN 021684
Comprehensive Dental
just like your physical card.
RxBIN 021684 RxGRP CHC
RxGRP CHC
www.BlueChoiceSC.com www.BlueOptionSC.com Out of State Only
How to access your digital ID card
Go to www.BlueOptionSC.com and log in to your My Health Toolkit account:
• On your computer: Under the Insurance Card section on the left, select View Your Card.
BLUECHOICE HEALTHPLAN BLUECHOICE HEALTHPLAN B
• On your mobile device: Select ID Card from the main menu.
ZCL00000000 ZCJ00000000 Z
Jan 1, 2022 - Jan 1, 2023 Jan 1, 2022 - Jan 1, 2023
Don’t discard your physical ID card. Some doctors may still want a copy of it for
their records.
Selecting a Primary Care Physician
Although you are not required to have a primary care physician (PCP), we strongly encourage you to select one.
Your plan offers a network of doctors, hospitals and other health care providers. Once you have selected a PCP
from the Blue Option network, call his or her office to schedule an appointment for your routine checkup.
2
Do You Know All That’s Available To You?
• All-inclusive, comprehensive copayment that covers all services at a participating provider’s office, such as labs,
X-rays, surgical procedures and more!
– Ensure laboratories are in network by using the Find Care tool on BlueOptionSC.com
– Does not apply to high deductible (HD) plans
• Access to a board-certified physician anytime, anywhere with Blue CareOnDemandSM. See page 8.
• Routine adult and pediatric vision coverage. See pages 10 – 11.
• Dental allowance for exams and cleanings. See page 12.
• More rewards with FOCUSfwd Wellness Incentive Program. See page 14.
• Doctors Care visits for the same cost as primary care visits, saving members money when an ER visit is unnecessary.
VISIT TYPE EXAMPLE OF OUT-OF-POCKET COSTS*
Doctors Care, Primary Care Physician or Blue CareOnDemand SM
$45
Emergency Room $500 copayment, then 20% after deductible
Save Time and Money
• Large
network of doctors, hospitals, specialists, pharmacies and other health care providers
• No claim forms or referrals needed for in-network specialists
• Preventive screenings at NO cost to you
• $0 cost on immunizations, such as flu vaccines
• Health management programs to help keep you and your family healthy
• Convenient online bill payment and online access to plan documents
• Help with services, including financial counseling and planning, college consultation resources, and legal
consultations and documents
• More lab choices for more savings and less out-of-pocket costs for you
• Discounts at chiropractors, massage therapists, dietitians and acupuncturists through our ChooseHealthy ® program
• Discounts on fitness memberships, wellness products, cosmetic services and more
• Partnerships with free-standing imaging centers and ambulatory surgical centers that allow us to pass significant
savings on to you
EXAMPLE FACILITY FEE*
You use a free-standing ambulatory surgical center. $200
You use the hospital or an outpatient facility affiliated with a hospital. Deductible, then 30%
*Benefits vary. Please check your Schedule of Benefits.
3
The Blue Option Network
Remember to bring your member ID card with you each time you visit your PCP.
Your network is the Blue Option network. This is an exclusive provider organization (EPO). This means you must get
your health care services from providers in this network. Since the majority of providers in the Blue Option network are
located in South Carolina, please call the number on the back of your ID card before visiting an out-of-state provider
to verify they are an in-network provider. If you go to a provider that is out of network, you will have to pay the entire
cost of those services unless it’s a true medical emergency. If you are not currently a patient of the physician you
choose, please call his or her office to make sure the physician is accepting new patients. We require all PCPs in our
network to have 24-hour telephone service and another physician on call if they are unavailable.
You can access the full listing of doctors, hospitals and other health providers, including PCPs, in the Blue Option
network by visiting www.BlueOptionSC.com/FindCare. You can call, write or email us to request a full directory
with this information. You can also get professional qualifications of network providers by calling Member
Services. The directory also includes professional qualifications of practitioners, such as medical school attended,
residency completed and board certification status. If your current doctor is not in the Blue Option network and
you are in a treatment plan that began before your effective date, you can use the Transition of Care form.
Continuation of Care
If benefits under the Blue Option policy are no longer covered due to a change in a provider’s terms of
participation in the network, such as a network provider’s contract ends or is not renewed for any reason other
than fraud or failure to meet specified quality standards, including suspension or revocation of the provider’s
license, and you are a continuing care patient of the provider at the time, you may be eligible to continue to
receive network benefits for that provider’s services for a limited period of time. We will attempt to notify you
if and when these situations arise with your providers, and we’ll explain your right to elect continued network
coverage, but such continued network coverage is not automatic. Please contact us or have your provider contact
us in order to receive this continued network coverage.
We recommend you use a Transition of Care form for this request. This form can be found at www.BlueOptionSC.com
or you can call the Member Service phone number on your BlueChoice ID card. Your treating physician should
include a statement confirming that you have a serious medical condition. Upon receipt of your request, we will
confirm the last date the provider is part of our network and a summary of continuation of care requirements. If
additional information is necessary, we may contact you or the provider.
If you qualify for continued in-network status, we will provide in-network benefits for that provider for 90 days or
until the end of the benefit period, whichever is greater. During this time, the provider will accept the BlueChoice
Network allowance as payment in full. Such continued network status is subject to all other terms and conditions
of the policy, including regular benefit limits.
4
Transition of Care
You need to get approval for this short-term benefit. With transition of care, you can get in-network health
care benefits from out-of-network providers. You work with your PCP to get continued, ongoing care. It should
not replace the normal benefits you receive from us. You must submit the request in writing. The Transition of
Care form can be found on our website in the Forms section. Please fill out the form completely, including the
authorization to release information, and mail both forms to the address listed on the form.
Access the full listing of doctors, hospitals and other health providers, including PCPs,
in the Blue Option network by visiting www.BlueOptionSC.com/FindCare.
5
Online Resources
When you have questions about your Blue Option plan, visit www.BlueOptionSC.com to find the answers. You’ll find
a wealth of information immediately — on your schedule. Find in-network doctors and hospitals, prescription drug
information, and the many discounts and added values you get just for being a Blue Option member! You can also
quickly and easily download forms you need in the Members section. Once in the Members section, select Forms.
Choose the form you need.
We are here to serve you by creating a simpler, more personalized health care experience. That’s why we created
My Health Toolkit. Visit My Health Toolkit at www.BlueOptionSC.com to help you better manage benefits,
treatment and wellness.
6
My Health Toolkit
You can use My Health Toolkit to see if your plan covers a specific procedure,
get more information about your health benefits, check the status of a claim, and
entries!
10
more. If you don’t have an account, it just takes a few minutes to create one.
Once you’ve created your account, be sure to select your contact preferences
for My Health Toolkit
under My Profile to tell us how you want to receive our communications. registration
What’s Included?
In the Resources section, you can: In the Benefits section, you can find: In the Health and Wellness section,
• Find doctors, hospitals, dentists • Prescription information. for desktop and tablet users and
and other health care providers. • Eligibility and benefits. Benefits for mobile users, helpful
• Rate your visit with a provider. • My Health Novel SM
tools include:
• Access Blue365 Discount
®
• FOCUSfwd Wellness Incentive
Programs. (Page 10) Program.
• Health Coaching Activity Center.
Download the My Health Toolkit Mobile App Today!
Your insurance benefits are with you wherever you go and whenever you need them.
With the app, you can: SUBSCRIBER’S FIRST NAME
SUBSCRIBER’S LAST NAME
SUBSCRIBER’S FIRST NAME
SUBSCRIBER’S LAST NAME
Blue Option Network FIRS
Member ID Member ID Mem
• View and share your digital ID card. • Find an in-network doctor or hospital.
ZCL00000000 ZCJ00000000 ZCL0
PLAN PPO Health Benefits PLAN CODE 380.04 Health Benefits PLAN
PLAN CODE 380.04 Pediatric Vision RxBIN 021684 PLAN
RxBIN 021684 Comprehensive Dental RxGRP CHC
RxGRP CHC
• Quickly check the status of your claims. • Update your contact information.
www.BlueChoiceSC.com www.BlueOptionSC.com Out of State Only
www
• See what’s covered by your health plan.
– If you need to make additional changes, please submit a changeBLUECHOICE
request form (page 45).
HEALTHPLAN BLUECHOICE HEALTHPLAN BLUE
Current My Health Toolkit users can log in to the app with theirZCL00000000
existing username ZCJ00000000 ZCJ0
and password. Jan 1, 2022 - Jan 1, 2023 Jan 1, 2022 - Jan 1, 2023 Jan 1
New My Health Toolkit users can register through the app. Visit the App Store or Google Play
and download today.
Get Our Texts!
5
Get important information delivered to your smartphone
when you sign up for our text messages:
• Keys to using your coverage entries!
• Health and wellness reminders
• Ways you can save
when you sign up to receive
... and more! text messages
To get started, simply call 844-206-0622. Please have your
member ID card ready.
7
Doctor Visits Anytime, Anywhere
All you need is your computer, tablet or smartphone to see a doctor
anytime, day or night. During your video visit, the doctor will ask
questions, answer questions, diagnose your symptoms and, if
appropriate, call in a prescription to a nearby pharmacy.
What Types of Conditions Can Doctors Treat?
• Cold and flu symptoms • Allergies
• Bronchitis and other respiratory infections • Migraine
• Sinus infections • Rashes and other skin irritations
• Pinkeye • Urinary tract infections
• Ear infections • Mental health and breastfeeding support services
When Should You Use Video Visits?
• You need to see a doctor but can’t fit it into your schedule. • You have children at home and don’t want to bring them.
• Your doctor’s office is closed. • You’re on business travel and stuck in a hotel room.
• You feel too sick to drive. • You feel uncomfortable going to a doctor’s office.
Get Started Now!
There are two easy ways to use Blue CareOnDemand:
• From your computer, go to www.BlueCareOnDemandSC.com.
5
entries!
• From your mobile phone or tablet, download the Blue CareOnDemand app for
your Apple or Android device.
for Blue
Don’t wait until you’re sick. Create your account now so it’s ready when you need it.
CareOnDemand
registration
89
Value-Added Benefits and Services
My Life ConsultSM
Everyone needs some advice from time to time. That’s why My Life Consult offers you and those in your
household a total of three free life management sessions to help you tackle some of life’s most challenging
decisions. Here are some of the services that are available:
• Financial counseling and planning • Legal consultations and documents
• Adult care resources • Child care resources
• College consultation resources • Parenting/adoption resources
My Life Consult services are offered through First Sun. Because First Sun is a separate company from
BlueChoice®, First Sun is solely responsible for all services related to individual assistance programs.
Blue365 Discount Programs
As a Blue Option member, you get discounts on many items:
• Blue365 — exclusive access to health and wellness • Jenny Craig®
information, discounts and savings from industry- • Bosley®
leading brands • Discounts at a variety of fitness centers
Jenny Craig and Bosley are independent companies that offer program discounts to BlueChoice HealthPlan members.
Vision
All Blue Option plans include our routine pediatric and adult vision coverage through an independent company,
Physicians Eyecare Network (PEN). PEN provides vision services through the Physician Eyecare Plan (PEP) on
behalf of BlueChoice HealthPlan.
You have access to these top retail providers, including Walmart Vision Center, Pearle Vision®, Sam’s Club® Optical,
LensCrafters®, Target Optical®, JCPenney Optical, Eyeglass World® and America’s Best Contacts & Eyeglasses®.
You can also use your material allowance online at www.PEPOptical.com to purchase glasses and/or contact
lenses and have them shipped free directly to your door. Be sure to use coupon code BLUEOPTION5 to receive
5 percent off of your purchase.*
*Discount code cannot be combined with other discount codes.
10Pediatric Vision Care**
For children (ages 0 − 18), this includes:
• $15 copayment for one annual routine eye exam.
• $49 copayment for one standard contact lens fitting or 15 percent discount off the provider’s nonstandard contact
lens fitting fee per benefit year.*
• $150 material allowance with a $25 copayment every benefit year for glasses and contacts that can be spent on
frames, lens and lens upgrades with no limits on frame or lens selection.
• Discounts of 20 percent on glasses and 15 percent on contacts on any amounts spent over the material
allowance (at most providers).
• If using an out-of-network provider, up to $40 will be allowed toward the routine eye exam and up to 65 percent of
the material allowance that is used, less material copayment. You will need to file your own claim when visiting an
out-of-network provider.
Please note for pediatric vision, you must visit an in-network provider to receive this benefit. Costs incurred
from these services count toward maximum out-of-pocket (MOOP) expenses. These benefits are essential.**
*For dependent children until the age of 18. Adult vision care begins on the first day of the month following their 19th birthday.
**Essential benefit: A set of 10 categories of services health insurance plans must cover under the Affordable Care Act. These include doctors’ services, inpatient and
outpatient hospital care, prescription drug coverage, pregnancy and childbirth, mental health services, and more.
Adult Vision Care
For adults (ages 19 and over), this includes:
• $0 copayment for one annual routine eye exam.
• $49 copayment for one standard contact lens fitting or 15 percent discount off the provider’s nonstandard contact lens
fitting fee per benefit year.
• $150 material allowance with $0 copayment every benefit year for glasses and contacts that can be spent on
frames, lenses and lens upgrades with no limits on frame or lens selection.
• Discounts of 20 percent on glasses and 15 percent on contacts on any amounts spent over the material
allowance (at most providers).
• If using an out-of-network provider, up to $40 will be allowed toward the routine eye exam and up to 65 percent of
the material allowance that is used, less material copayment. You will need to file your own claim when visiting an
out-of-network provider.
Please note that you must visit an in-network provider to receive this benefit. Costs incurred from these services
do not count toward MOOP expenses. Consult your PEP Provider for information on discounts for which you may
be eligible if you exceed the material allowance. These benefits are nonessential.*
See the glossary on pages 47 and 48 for a definition of MOOP and other health insurance terms. To locate an
in-network eye doctor, please go to www.BlueOptionSC.com/FindCare and click the Vision Care Providers
link to search for a network provider for routine vision.
* Nonessential benefit: Any benefit provided that is not considered an essential health benefit is a nonessential benefit.
11Dental Care
Start smiling, because our plans include a reimbursement for preventive care, which includes exams and cleanings
from a licensed South Carolina dentist.
For Adults (Ages 20+) and Children (Ages 19 and Under):
• One exam every six months: $50 allowance for initial/$50 allowance for periodic
• One cleaning every six months: $50 allowance
You will be responsible for paying any additional balance above what we cover. You will need to submit a dental
reimbursement form with a bill or receipt from the dentist to BlueChoice for reimbursement.
For example, if your dentist charges you $130 for an initial cleaning and exam, you will pay your dentist $130 at
the time of service. We will reimburse you $100 once we receive your reimbursement form.
Please note: You can visit any South Carolina licensed dentist. Costs incurred from these services do not count
toward MOOP expenses.
To locate a dentist, please visit www.BlueOptionSC.com/FindCare.
12Dental Reimbursement Form
Patient’s Name: Sex: M Male M Female
Patient’s Birthdate: _____/_____/_____
MM DD YY
Patient’s Relationship to Insured: M Self M Spouse M Child M Other
Insured’s Name:
Insured’s ID Number:
Patient’s Address (No., Street):
City: State:
ZIP Code: Telephone: ( )
Date(s) of Service
From: To: Amount Procedure
MM DD YY MM DD YY Description of Item or Service Paid Code
Provider’s Name:
Provider’s Address (No., Street):
City: State:
ZIP Code: Telephone: ( )
Please
Please submit
submit aa bill
bill or
or receipt
receipt with
with the
the provider’s
provider’s name
name and
and address.
address. Include a complete description of services provided.
Claims Address:
BlueChoice HealthPlan
Claims Department
P.O. Box 6170
Columbia, SC 29260-6170
You have three months from the date of service to submit this form.
99835-3-2018
13FOCUSfwd Wellness Incentive Program
The FOCUSfwd Wellness Incentive Program is designed to help you
lead a healthier lifestyle. Complete our FOCUS Points, GET FIT and
Nutrition programs and receive $80 in rewards. Plus increase your
chances of winning one of the $1,000 quarterly and $5,000 annual cash rewards in our Sweepstakes!
FOCUS Points*
Get a $25 cash reward and 10 entries into the Sweepstakes when you complete your Personal
Health Assessment. Plus get an additional $25 cash reward and 15 entries into the Sweepstakes
when you complete an annual wellness exam, and preventive screening or flu vaccine, for a total of
$50 in cash rewards and 25 entries!
GET FIT*
Get up to $20 in gift cards and 25 entries into the Sweepstakes for completing the annual step challenge.
Nutrition*
Get $10 in gift cards and 25 entries into the Sweepstakes for completing the Nutrition program,
which helps you build and maintain healthy eating habits. You’ll also have opportunities to win a
multicooker, blender or food processor.
Sweepstakes
Earn entries into the Sweepstakes for chances to win one of the $1,000 quarterly and annual $5,000
cash rewards by simply signing up for FOCUSfwd and completing any of its programs.
Get started:
1. Visit www.BlueOptionSC.com.
2. Log in to My Health Toolkit.
3. Desktop and tablet users: Select the Health and Wellness tab. Mobile users: Select Benefits.
4. Select the FOCUSfwd Incentive Program link.
5. Enter your email address to be eligible to win.
Get the FOCUSfwd App
Stay connected to your health and your rewards with the FOCUSfwd app. To get started, access FOCUSfwd from
your mobile device. Then select Learn More and follow the prompts to download the app and link your account.
*These are calendar-year programs and will restart annually.
14Personal Health Assessment
Taking a personal health assessment (PHA) is just one of the many ways you can take steps toward better health.
Unfortunately, many chronic health conditions show no warning signs. Your PHA may provide insights on your risk
for developing certain chronic conditions so you can take preventive action and stay focused on the things that
matter most to you.
Your Privacy Is Our Priority
Protecting your personal health information is very important to us. All the answers you give are confidential and
protected by the federal HIPAA laws.
You Matter
Choices you make every day can impact your health. The PHA can help you identify personal risk factors related to:
• Nutrition. • Health history.
• Tobacco use. • Alcohol use.
• Physical activity. • Biometrics.
10
• Current health. • Stress and depression.
Instant Feedback
After you’ve completed the assessment, you’ll receive: entries!
• Ten entries into the FOCUSfwd Wellness Incentive Program Sweepstakes.
for completing your
• Personalized experiences based on responses to survey questions.
Personal Health
• Tips and resources for lowering risk factors. Assessment
Easy Access to Your PHA
You can complete your assessment at www.BlueOptionSC.com. Access My Health Toolkit and follow these steps:
1. Desktop and tablet users: Select the Health and Wellness tab. Mobile users: Select Benefits.
elect the FOCUSfwd Incentive Program link.
2. S
3. Select the PHA tab.
elect the Complete Now button on the Complete Your Personal Health Assessment (PHA) tile.
4. S
The assessment takes less than 15 minutes to finish and can be completed in the privacy of your home or office.
If you don’t have a profile, you must first register for My Health Toolkit. After you complete your PHA, you’ll be
one step closer to completing our FOCUS Points* program. With FOCUS Points, you get a $25 cash reward and
10 entries into the Sweepstakes when you complete your personal health assessment. You also get an additional
$25 cash reward and 15 entries into the Sweepstakes when you receive an annual wellness exam and preventive
screening or flu vaccine, for a total of $50 in cash rewards and 25 entries, increasing your chances of winning one of
the $1,000 quarterly and $5,000 annual cash rewards!
How Can My Spouse Take the PHA?
Your spouse can take the PHA by following the steps above.
*This is a calendar-year program and will restart annually.
15Reach Your Peak Challenge
Denali2,000,000 Steps
$10 gift card + 6 entries
Longs Peak
1,250,000 Steps Denali
6 entries 2,000,000 Steps
Mount Rainier $10 gift card + 6 entries
750,000 Steps
$10 gift card + 6 entries
Mount Mitchell
250,000 Steps
6 entries
Longs Peak
1,250,000 Steps
6 entries
Mount Rainier
750,000 Steps
Mount Mitchell $10 gift card + 6 entries
250,000 Steps
6 entries
Ready to Reach New Heights?
Take your physical activity to new heights with the 2022 GET FIT Reach Your Peak Challenge in FOCUSfwd ®. Over
the course of this yearlong step challenge, you’ll average 5,500 steps per day as you reach the summits of some of
the United States’ most breathtaking mountain peaks.
You’ll receive achievement badges along the way and earn 25 entries into the Sweepstakes for completing the
GET FIT Reach Your Peak Challenge, increasing your chances to win one of the $1,000 quarterly and $5,000
annual cash rewards! You’ll also receive up to $20 in gift cards to Amazon, Target or Walmart. Start by enrolling
in the FOCUSfwd Wellness Incentive Program today and registering for the GET FIT Reach Your Peak Challenge.
Complete the program by Dec. 31, 2022.
To Get Started:
1. Visit www.BlueOptionSC.com. 4. Select the FOCUSfwd Incentive Program link.
2. Log in to My Health Toolkit .®
5. Select GET FIT.
3. Desktop and tablet users: Select the Health and 6. Within the GET FIT Reach Your Peak Challenge
Wellness tab. Mobile users: Select Benefits. Registration, select I Want to GET FIT!
New in 2022! Expanded Device Integration
Apple Health and Google Fit users can now connect their device using the new FOCUSfwd app. To get started,
access FOCUSfwd from your mobile device. Then select Learn More and follow the prompts to download the app,
link your account, and connect your device.
16Connect Your Fitness Activities!
FOCUSfwd offers device integration, an opportunity to earn entries for
tracking physical activity through the use of your smartphone or activity
tracker*. This feature will allow you to participate in the GET FIT Reach
Your Peak Challenge. Once your device is connected, your physical activity is
automatically tracked.
If you choose not to participate in the GET FIT program, you can still receive entries into the Sweepstakes by recording
your physical activity. Simply connect your smartphone or activity tracker and walk 5,000 steps three days a week or
manually record your physical activity in FOCUSfwd three days per week. Either way, you’ll earn one entry each week
into the Sweepstakes, increasing your chances to win one of the $1,000 quarterly and $5,000 annual cash rewards.
To Get Connected:
1. Visit www.BlueOptionSC.com. 7. You will be automatically taken to your device
2. Log in to My Health Toolkit. account. Select Allow to provide FOCUSfwd access
3. Desktop and tablet users: Select the Health and to your device.
Wellness tab. Mobile users: Select Benefits. 8. Once completed, the Connect My Device screen will
4. Select the FOCUSfwd Incentive Program link. display as connected.
5. Select GET FIT.
6. Select the Connect button on the compatible device
(Fitbit®, Garmin® or Misfit). Apple Health and Google
Fit users must connect using the FOCUSfwd app.
To Get Connected Using the FOCUSfwd App:
1. Visit BlueOptionSC.com on your mobile device. 7. You will automatically be directed to the App Store or
2. Log in to My Health Toolkit. Google Play.
3. Select Benefits. 8. Download the FOCUSfwd app.
4. Select the FOCUSfwd Incentive Program link. 9. Open the app and follow the prompts to connect
5. Select the Learn more button. your device.
6. Select the Link FOCUSfwd Account button.
Once you link your FOCUSfwd account in the app, you can access FOCUSfwd directly from the
app without going through My Health Toolkit. To learn more about device integration, go to
www.BlueOptionSC.com/Integration or scan the QR code to the left.
*If you need to manually record your physical activity, select Record Here in the Record Your Physical Activity tile in Sweepstakes. However, you will not be able to
participate in GET FIT without an integrated device.
1718
My Diabetes Discount Program
Get support from a program that helps pay for your insulin.
If you’re one of the millions of people who have insulin prescribed for your diabetes, you know two things:
1. Taking insulin as your doctor prescribes is extremely important to feel better, avoid diabetes complications and,
quite possibly, just stay alive.
2. Insulin has gotten very expensive.
My Diabetes Discount Program, a program offered by BlueChoice HealthPlan, can help. Over several months, you’ll
complete actions on a checklist. Then you’ll be able to receive your insulin with a $0 copayment. Take a look at the
checklist below, and you’ll see there are things you might be doing already … or know you should be.
Program Checklist
To begin receiving your $0 copayment, please complete the following requirements:
n Visit your primary care physician for a checkup that includes:
n A comprehensive metabolic panel lab test1 OR a basic metabolic panel and liver function panel.
n An A1C test.
n A diabetes risk factor assessment of your feet and eyes.
n Get a flu vaccine.
n Complete diabetes education.2 You can meet this requirement by completing ONE of the following:
n Complete the Diabetes module in My Health PlannerSM.
n Complete one call with your care manager OR view one diabetes education article/video per
quarter for two consecutive quarters.
n Complete an approved diabetes education session at an approved independent facility.
You must maintain these requirements, including two semiannual A1C tests, on an annual basis to continually
receive discounted benefits.3
You will continue receiving your $0 copayment by completing the following annually:
n Visit your primary care physician for a checkup that includes:
n A comprehensive metabolic panel lab test1 OR a basic metabolic panel and liver function panel.
n A diabetes risk factor assessment of your feet and eyes.
n Complete two A1C tests (one every six months).
n Get a flu vaccine.
n Complete diabetes education.2 You can meet this requirement by completing ONE of the following:
n C
omplete the Diabetes module in My Health Planner. If you have already completed the Diabetes
module, you may complete the High Blood Pressure, High Cholesterol or Weight Management module.
n Complete one call with your care manager OR view one online education material per quarter for four
consecutive quarters.
n Complete an approved diabetes education session at an approved independent facility.
1
Members under the age of 18 require a fasting glucose test instead of a comprehensive metabolic panel test.
2
For members under the age of 18, the parent/guardian must meet the diabetes education requirement.
3
The $0 insulin copay will be available for one year from the start date of the benefit — for example, April 1, 2021, through March 31, 2022.
You know how serious diabetes can be when it’s not well controlled. Please check out this free program and
get more details by calling Member Services at 855-816-7636.
19Health Management Programs
Our Great Expectations® for health programs help educate you about your overall health. We support you as
you make healthy lifestyle changes. Whether you are already healthy and active, have a chronic condition, are
pregnant or have serious health challenges, we can help you take charge of your health! We welcome your
participation and hope you’ll take advantage of these great programs. Best of all, they’re included as part of your
health insurance benefits.
• Adult Attention-Deficit Hyperactivity Disorder (ADHD) • High Blood Pressure*
• Asthma*
• Back Care
• High Cholesterol*
• Maternity*
5
entries!
• Bipolar Support • Metabolic Health*
• Case Management • Migraine*
• Chronic Kidney Disease* • Moms Support Program for completing your first
call in select Great
• Chronic Obstructive Pulmonary Disease (COPD)* • NICU Case Management Expectations programs
• Depression • Stress Management
• Diabetes *
• Substance Use Disorder (Recovery Support Program)
• Healthy and Active Kids and Teens • Tobacco Cessation
• Heart Disease *
• Weight Management*
• Heart Failure*
For more information or to enroll in a Great Expectations program, you can call us at 855-838-5897 or visit
www.BlueOptionSC.com/GreatExpectations.
These programs are eligible for FOCUSfwd entries. See page 7 or log in to My Health Toolkit to learn more.
*
20Great Expectations for Weight Management
With Great Expectations for Weight Management, you now have access to My Health NovelSM, a personalized
program that includes digital tools and support from proven health solutions. Programs include WW (Weight
Watchers® reimagined), Virgin Pulse* and more. Depending on the program, you may be provided with tools to help
you succeed, like a free Fitbit activity tracker** or wireless scale.
To see if you qualify, you should:
1. Log in to My Health Toolkit.
2. Desktop and tablet users: Select the Health and Wellness tab.
5
entries!
Mobile users: Select Benefits.
3. Select My Health Novel.
4. Take a quick, one-minute assessment. for completing
the assessment in
After taking the brief health quiz, qualifying members will be matched to the My Health Novel
program that is best for them.
*Fitbit, Weight Watchers and Virgin Pulse are independent companies that offer health and wellness programs, products and services to members of your health plan.
**For members who complete program participation requirements. Requirements vary; check with your program for details. Applies to certain Fitbit models.
Limited to one per person. Solera Health reserves the right to substitute an alternate activity tracker. Solera Health is an independent company that offers a health
management program on behalf of BlueChoice.
Behavioral Health Resources
If you are living with a mental health condition, you may be struggling to cope with life’s challenges effectively.
You are not alone. One in five adults will need mental health treatment in his or her lifetime. The good news is
that help is available.
– Companion Benefit Alternatives (CBA) offers case management to help guide members through the treatment
process. CBA is a separate company that manages behavioral health benefits on behalf of BlueChoice.
– Case management is a free, voluntary program. When you join the program, you will partner with a case manager.
– Your case manager will help you get the most out of your behavioral health, medical and pharmacy benefits.
Case managers can help with a variety of conditions, including:
• Alcohol or drug use. • Depression.
• Bipolar disorder. • Eating disorders.
• Borderline personality disorder.
Your case manager will serve as your personal advocate, working with you to help you reach your goals.
For more information, call CBA at 800-868-1032.
Also, Blue CareOnDemand offers video chat with a licensed counselor, therapist, psychologist or psychiatrist from
your home or wherever you feel most comfortable. Support doesn’t have to stop after your first consultation. You
can schedule follow-up appointments at the time and frequency that are right for you.
Access Blue CareOnDemand at www.BlueCareOnDemandSC.com or download the Blue CareOnDemand app on
your Apple or Android device.
21Payment and Billing
QuickBillSM is our secure online payment system. Through QuickBill, you can view and pay your bill
24 hours a day, seven days a week. You’ll also be able to set up recurring and scheduled payments.
Visit www.QuickBillSC.com to create your account. You will need your member ID number, which is
QuickBill Bases Physician’s News
located on your ID card, toOffice
create
Manualan account and pay online.
You will receive your monthly bill by the 16th of each month, with the premium due by the first of the next month.
For example, if you get a bill on April 16, it will be due by May 1.
If you fail to pay your monthly premium on time, your benefits (prescriptions, doctor’s visits, etc.) will not be
covered and your policy will be canceled. Please note that you have an age-related policy. This affects anyone on
your policy age 15 or older. It means there will be an age-related rate change every year for those members.
If you or a member on your policy Laboratory
is age 15 or older
Biometric Learning Management Education Benefits Mgmt in 2021, you will see your rate change starting Jan. 1, 2022, and
Screening System Center
every January thereafter.
You can pay your bill via our automated phone service. Be sure to have your member ID number ready. Simply call
866-569-5933 and choose option 1. You can also pay your bill through our automated payment kiosks. Kiosks can
be found at our Greenville and Columbia South Carolina BLUE retail centers. Please be sure to have your member
ID card and billing ZIP code available for payment.
For questions about your bill, please call our billing area at 866-569-5933 Monday through Friday from 8:30 a.m. to 5 p.m.
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22How Your Plan Works
Understanding your Blue Option plan is one of the best ways to make your coverage work for you. The information
in this member guide will help you learn how it works before you need to use it. This is important to make sure you
don’t have unexpected or unnecessary costs.
What We Pay For
We cover services that are medically necessary and listed as a covered service by your plan. Please note that
the amount paid for these services is subject to your specific plan. See your Schedule of Benefits by visiting
www.BlueOptionSC.com and logging in to My Health Toolkit.
We pay for covered services you receive only while you are a member of BlueChoice HealthPlan.
These are the 10 essential health benefits and services that your plan covers:
1. Ambulatory patient services. 6. Mental and behavioral health treatment.
2. Emergency services. 7. Pediatric services.
3. Hospitalization. 8. Prescription drugs.
4. Laboratory services. 9. Preventive and wellness services*.
5. Maternity care. 10. Rehabilitative and habilitative services.
We contract with a network of doctors, hospitals and other health care providers to provide services to you.
These in-network providers have agreed to:
• File all claims for covered services directly to us.
• Collect copayment, coinsurance and deductible amounts from you. You can find the amounts you pay in your
Schedule of Benefits. The meaning of each of these amounts can be found in the glossary on pages 47 and 48.
• Accept what we have agreed to pay them as payment in full for covered services minus any coinsurance,
copayment or deductible.
For more information, visit www.Healthcare.gov/Coverage/Preventive-Care-Benefits/.
*
Focus on life. Focus on health. Stay focused.
23What We Do Not Pay For
Please refer to your Member Policy by visiting www.BlueOptionSC.com/MemberPolicy for a complete list of the
services your plan doesn’t cover. Services we don’t cover are called exclusions. Services with restrictions are called
limitations. You will be responsible for payment of non-covered services.
You are responsible for paying the provider’s bills when you do NOT use a Blue Option network provider. No
benefits are provided for services received out of network unless the service is due to an emergency medical
condition and the services are provided in an urgent care center or hospital emergency room.
Services and Supplies We Don’t Cover
We don’t provide benefits for these items unless otherwise specified in the Schedule of Benefits. We will not deny
treatment of an injury this policy generally covers if the injury results from being a victim of an act of domestic violence.
Excluded Services
Except as specifically provided in this policy, even if medically necessary, no benefits will be provided for:
• Services for which no charge is normally made in the absence of insurance.
• Services or supplies for which you are entitled to benefits under Medicare or other government
programs (except Medicaid).
• Injuries or diseases paid by workers’ compensation or settlement of a workers’ compensation claim.
• Treatment provided in a government hospital for which you are not legally responsible.
• Obesity.
• Illness contracted or injury sustained as the result of war or act of war (whether declared or undeclared),
participation in a riot or insurrection, or service in the armed forces or an auxiliary unit.
• Treatment, services or supplies received as a result of suicide, attempted suicide or intentionally self-inflicted
injuries unless it results from a medical (physical or mental) condition even if the condition is not diagnosed
prior to the injury.
• Any plastic or reconstructive surgery done mainly to improve the appearance or shape of any body part and
for which no improvement in physiological or body function is reasonably expected, also known as cosmetic
surgery. Cosmetic surgery includes but is not limited to surgery for saggy or extra skin (regardless of reason);
any augmentation, reduction, reshaping or injection procedures of any part of the body; rhinoplasty,
abdominoplasty, liposuction and other associated types of surgery; and any procedures using an implant that
doesn’t alter physiologic or body function or isn’t incidental to a surgical procedure. Cosmetic surgery does
not include reconstructive surgery incidental to or following surgery resulting from trauma, infection or other
diseases of the involved part. Complications arising from cosmetic surgery are also not covered.
24• Eyeglasses and contact lenses (except for cataract surgery), except as shown in covered services, and hearing
aids and exams for the prescription or fitting of them. Any hospital or physician charges related to refractive
care such as radial keratotomy (surgery to correct nearsightedness) or keratomileusis (laser eye surgery or
Lasik), lamellar keratoplasty (corneal grafting) or any such procedures that are designed to alter the refractive
properties of the cornea.
• Services or supplies related to an abortion, except:
– For an abortion performed when the life of the mother is endangered by a physical disorder, physical illness or
physical injury, including a life-endangering physical condition caused or arising from the pregnancy.
– When the pregnancy is the result of rape or incest.
• Services, care or supplies used to detect and correct, by manual or mechanical means, structural imbalance,
distortion or subluxation in your body for the purpose of removing nerve interference and its effects when this
interference is the result of or related to distortion, misalignment or subluxation of or in the spinal column.
• Services and supplies related to non-surgical treatment of the feet, except non-FDA approved technologies for
non-surgical foot treatment related to diabetes.
• Physician services directly related to the care, filling, removal or replacement of teeth; the removal of impacted
teeth; and the treatment of injuries to or disease of the teeth, gums or structures directly supporting or attached
to the teeth. This includes but is not limited to apicoectomy (dental root resection), root canal treatment,
alveolectomy (surgery for fitting dentures) and treatment of gum disease. Exception is made as shown in
covered services for dental treatment to sound natural teeth for up to six months after an accident and for
medically necessary cleft lip and palate services.
• Separate charges for services or supplies from an employee of a hospital, laboratory or other institution; or an
independent health care professional whose services are normally included in facility charges.
Other Services This Policy Does Not Cover
• Hospital or skilled nursing facility charges when you don’t get prior authorization to services, procedures,
charges, supplies, equipment or pharmaceuticals for which prior authorization is required and not obtained.
• Services and supplies that are not medically necessary, not needed for the diagnosis or treatment of an illness or
injury, or not specifically listed as covered services.
• Services and supplies you received before you had coverage under this policy or after you no longer have
this coverage, except as described in Extension of Benefits under Eligibility in the When Your Coverage Ends
section of your policy.
For a complete list of exclusions and limitations, please review the Member Policy for your
Blue Option plan on our website.
252018 Icons - Cumulative
If You Need a Prescription QuickBill Bases Physician’s
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Your plan includes prescription drug coverage. You can quickly find covered drugs by visiting
www.BlueOptionSC.com/pharmacy. Prescription drug coverage services are administered by OptumRx®, an
independent company that provides pharmacy benefit management on behalf of our members.
What Is a Covered Drug?
These are drugs we cover under your Blue Option health plan. BlueChoice works with a team of
health care providers to choose drugs that provide quality treatment. We cover drugs as long as:
• The drug is medically necessary. Biometric Learning Management Education
Screening System Center
• One of our network pharmacies fills the prescription.
• Other plan rules are followed.
How We Cover Drugs
The drug list has six coverage levels, called tiers. Please check your enrollment materials to find out how much
you will pay for a drug on each of the tiers.
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TIER 0
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at no cost to you.
Drugs on this tier are usually preferred generic drugs. They will typically cost the least amount of money
TIER 1
out of your pocket.
TIER 2 Drugs on this tier are usually generic drugs. They will typically cost less than brand-name drugs.
TIER 3 Drugs on this tier are usually preferred brand-name drugs. They typically cost less than other brand-name drugs.
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other brand-name drugs and may have generic equivalents.
Drugs on this tier are usually preferred specialty drugs that are used to treat complex conditions. They
TIER 5
are typically very expensive.
Drugs on this tier are usually specialty drugs that are used to treat complex conditions. They are
TIER 6
typically the most expensive drugs available.
Generic and brand-name maintenance drugs are available for a 90-day supply through the mail-order program.
Mail service is ideal if you take prescription drugs on a regular basis. Please refer to your Summary of Benefits
for more information about what you’ll pay for your mail-service prescriptions. If you are new to mail service, you
will need a new prescription from your doctor. You can mail in the prescription along with a mail service form you
can find on our website. Or your doctor can submit your prescription directly to OptumRx Home Delivery. Certain
drug categories, such as weight loss and erectile dysfunction drugs, are excluded from your coverage. Please see
your Member Policy for a complete list of these exclusions.
26Your plan includes limits and requirements for coverage of certain drugs. These requirements and limits may include:
Specialty Pharmacy: Specialty prescription drugs treat complex or chronic medical conditions. They are often oral
or self-injected and usually require patient-specific dosing and careful clinical monitoring. Your plan requires you to
have specialty drug prescriptions filled through Optum Specialty Pharmacy. If you have a prescription for one of these
medications, please call the specialty pharmacy at 877-259-9428. Specialty drugs are available for a 30-day supply.
If a drug manufacturer provides any form of direct support (cash, reimbursement, coupon, voucher, debit card, etc.) for
some or all of the cost sharing on the purchase of prescription and/or specialty drugs, this amount will not be counted
toward the member’s annual limitation on cost sharing. The drug will still be considered a covered prescription drug.
Prior Authorization: If your drug needs prior authorization, your doctor will have to get approval before we will
cover your drug. There are different reasons a drug might require prior authorization. One is to make sure it’s
being used for the condition(s) it was approved for by the U.S. Food and Drug Administration (FDA). Another
reason is because there are drugs that usually work just as well but will cost you less. Please note that compound
drugs require prior authorization.
Quantity Limits: If your drug has a quantity limit, we will only cover a certain amount of the drug in a specified
period of time, usually a month. This is to make sure you are using the drug safely and based on the FDA guidelines.
Step Therapy: If your drug has a step-therapy requirement, we will only cover second-choice drugs if you have
2018 Icons - Cumulative
already tried a first-choice drug and it didn’t work for you. The reason for a particular step-therapy requirement
may be because there are drugs that usually work just as well but will cost you less. It may also be because the FDA
approves some drugs specifically as second-choice drugs or as add-ons to other medications.
You can ask us to remove coverage restrictions or limits on your drug. For example, BlueChoice limits the amount of
certain drugs that we will cover. If your drug has a quantity limit, you can ask us to remove the limit and cover more.
Generally, BlueChoice will only approve your request for an exception if the preferred drugs included on the list of
QuickBill Bases
covered drugs are not as effective in treating your condition or if they cause you to have adverse medical effects. To
request an exception to a prior authorization, quantity limit or step-therapy requirement, call the member services
number on the back of your member ID card.
Pharmacy Network
As a Blue Option member, you have a pharmacy network of nearly 55,000 pharmacies nationwide that
offers access to a wide variety of pharmacy options, including CVS, Walmart and Kroger locations, plus
Biometric Learning Manag
many other grocers and independent pharmacies. Screening System
With the Blue Option pharmacy network, you can also fill prescriptions for up to a 31-day supply at participating
pharmacies, offering convenience and potential cost savings. Note that filling prescriptions at a pharmacy that is
not in the Blue Option pharmacy network will require you to pay full price. This network excludes Walgreens. For
more information on your pharmacy benefit, including a list of network pharmacies, visit www.BlueOptionSC.com.
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27You can also read
