2022 WaterAid festival volunteer guide
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2022 WaterAid
festival
volunteer guide
WaterAid/Photographer
1
Contents: box in
Contents,
secondary colour
Welcome to your 2022 WaterAid festival volunteering guide .......................... 3
1. About WaterAid and our work at UK festivals ................................................ 4
2. Talking about WaterAid to the public ............................................................. 6
3. Our Climate Campaign ..................................................................................... 7
4. Before the festival ............................................................................................. 8
5. Welfare and support onsite.............................................................................. 9
6. Health & Safety and Emergency Procedures ............................................... 10
7. Manual Handling ............................................................................................. 12
8. Covid-19 ............................................................................................................ 13
9. Taking donations & cash and payment machine handling ........................ 14
10. Volunteer Code of Conduct .......................................................................... 15
11. Safeguarding at Festivals ............................................................................. 16
12. Diversity, Equality & Inclusion ..................................................................... 17
13. Using Social Media ........................................................................................ 19
14. After the Festival ............................................................................................. 21
2
Welcome to your WaterAid
festival volunteer guide
Welcome to your WaterAid festival volunteer guide
Along with your festival specific guide and training guide (coming soon!), this volunteer
guide is your one stop shop for all the information you’ll need to volunteer with WaterAid
this summer.
This guide provides a recap of everything in your online training and in your emails – all
in one handy place! We recommend that you revisit this just before you arrive onsite so it
is all fresh in your memory.
As ever, if you have any questions please do get in touch with us at
festivals@wateraid.org – we are here to help!
Useful links to bookmark:
• WaterAid Festival Volunteer Hub – contains the links to this guide and your festival
guide and training guide (coming soon!)
• Festival volunteering FAQs
• 2022 WaterAid Glastonbury volunteers Facebook Group (for everyone attending
Glastonbury festival with us)
• 2022 WaterAid Festival volunteers Facebook Group (for everyone attending one of
the other festivals with us this year)
Key volunteer documents
• Volunteer agreement (PDF)
• COVID-19 volunteer policy (PDF)
• Deposit terms and conditions (PDF)
• Festival volunteer Code of Conduct (PDF)
3
1. About WaterAid and our
work at UK festivals
Our vision
WaterAid’s vision is of a world where everyone, everywhere has access to clean water,
decent toilets and good hygiene.
Without all three, people can't live dignified healthy lives. With all three, they can unlock
their potential, break free from poverty and change their lives for good.
Our mission
It’s about more than installing taps, toilets, boreholes and wells. To make lasting change
happen on a massive scale, we need to convince governments to change laws, link policy
makers with people on the ground and rally support from people and organisations
around the world.
Together this means we can unlock people's potential with clean water, decent toilets
and good hygiene.
WaterAid/Mani Karmacharya
4
1. About WaterAid and our
work at UK festivals
WaterAid at UK festivals
WaterAid has had a presence at various UK festivals for many years, including a
longstanding partnership with Glastonbury Festival.
Our festival volunteers mainly support the delivery of water, sanitation and hygiene
(WASH) services onsite that link to WaterAid's projects around the world. This helps to
engage the UK public with our work, especially where festival goers may have to queue
to get free tap water, or use a loo that doesn’t meet their usual standards. We try to give
them a better festival experience in these areas while also highlighting that this is an
everyday norm for millions of people around the world.
This summer, we are delighted to be back at more events than ever and support our
wonderful festival partners. We are taking volunteers to:
• Parklife
• Glastonbury
• Smoked & Uncut
• Latitude
• Camp Bestival
• Glastonbury Abbey Extravaganza
• Boomtown Fair
• Green Man
• Shambala
You will receive specific guides relating to the festival you’re attending and the role
you’re completing shortly. You will be notified by email when these are uploaded to
the Festival Volunteer Hub, so please do keep an eye on your inbox.
5
2. Talking about WaterAid
to the public
It is important that as a WaterAid volunteer you feel confident to talk about our work
with the public. For many of our festival roles, talking to the public is a key part of the
role. However, all our volunteers need a basic level of knowledge, as you may be asked
by festival goers about what you are doing at the festival.
You can find lots of information about WaterAid’s work on our website,
www.wateraid.org/uk, and we recommend following us on social media for more up to
date stories from our work around the world. You can find us on Facebook, Instagram,
Twitter and now TikTok!
Quick phrases you can use to explain the global WASH crisis…
• Clean water, decent toilets and good hygiene are essential human rights and must
be a normal part of everyone’s daily lives
• 1 in 10 people globally don’t have access to clean water
• 1.7 billion people don't have a decent toilet of their own
• Clean water, decent toilets and good hygiene transforms people’s lives
Top tips when talking about WaterAid…
• Don’t panic - you are not expected to be experts! WaterAid staff will be there to
support you with any tricky questions. You can sign-post people to the WaterAid
website for further information or suggest they call our Supporter Care team on 020
7793 4594.
• Remember - when talking to members of the public at festivals, you
must not express personal views or opinions externally/publicly
that could damage WaterAid’s reputation by contradicting our
ethos, values or policies. Ensure that, where appropriate, you
differentiate between a personal view and that of WaterAid.
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3. Our 2022 Campaign
This year, WaterAid will be bringing Our Climate Fight back to festivals to highlight the
urgency of providing people with clean water to help them adapt to the effects of climate
change.
The campaign in a nutshell:
• The effects of climate change, such as droughts, floods and saltwater contamination
all effect people’s access to clean water, decent toilets and good hygiene
• To reach everyone with our work, as quickly as possible, we need governments to
change their policies and invest their finances to help people who are on the
frontlines of our changing climate.
• With clean water and toilets that can withstand extreme weather, and help
communities prepare for changes, people can protect their families, their
livelihoods, and their futures.
• That’s why we’re asking the UK public help us to influence government to prioritise
clean water, decent toilets and good hygiene to help protect people from current
and future impacts of climate change.
We’ll be letting you know more about our climate campaign in your festival specific
guides and onsite training.
WaterAid/Emily Graham
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4. Before the festival
What should I pack?
Here’s our tried and tested packing list on what to take with you to any festival.
Just remember - everything you take will need to be carried, from where you get dropped
off or park your car, to the campsite, so pack as light as you can!
• Photo ID, travel tickets and/or car park pass - to get on site!
• Small tent (Gazebos or large awnings are not allowed)
• Sleeping bag, pillow and sleeping mat/airbed
• Earplugs and eye mask
• Phone and portable charger/power bar (no charge points at the campsite)
• Cash and cards. Most festivals have cash machines on site, but queues can belong
and some charge a fee. Check the festival website for further information.
• Wellies and/or sturdy (but comfortable!) weatherproof boots
• Torch and spare batteries
• Clothes for any weather. Remember your waterproof as well as your sunhat and
sunglasses. It gets cold at night, so bring extra layers.
• Toiletries and sunscreen (don’t forget your toothbrush!)
• Toilet roll and hand sanitiser
• Prescription medication and medical information
• Large water bottle (empty for travel). Useful to store water in your tent
• Small reusable water bottle
• Small festival backpack/secure bag
• Snacks
• Mug for tea/coffee at the crew cafe
• Small folding camping chair. But you’ll need to carry it to/from the campsite!
• Hand sanitizer
NB: Valuables are your own responsibility - only bring what you really need!
We ask that all volunteers think about the reduce, reuse, recycle ethos when
packing and wherever possible reduce any single-use plastic you bring to
the festival. Please also remember that everything you bring will need to be
taken home again, we need to leave our camping areas clean and tidy when
we leave the festival.
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5. Welfare and support
onsite
Your welfare comes first whilst your volunteering with WaterAid and the WaterAid Onsite
Management team are here to support you every step of the way. If you have any
worries or concerns, however big or small, or just fancy a chat then please do come and
speak to us.
In your festival pack, we will provide you with your onsite number – we will be available
24 hours a day on this number.
You will also be signposted to any festival welfare points, in your festival guide or when
you arrive onsite.
Tips:
Here are some simple 'Do's and Don'ts' for your time volunteering at a festival.
Do:
• Arrive onsite at the WaterAid campsite by the agreed time
• Bring your photo ID and all the essentials on the packing list
• Factor in extra time to arrive promptly for your shifts - moving around the site can
take longer than you think, especially if the weather is poor
• Stay safe and know your routes to and from the campsite - it can look very different
in the dark!
• Report any incidents or concerns to your supervisor and onsite management team
and ask us if you have any questions.
• Let us know as soon as possible if you experience any COVID-19 related symptoms
• If wearing your WaterAid hoodie on shift, wear a hi-vis over the top
• Ensure your phone has enough charge in case of an emergency
• Explore the event when not on shift – there is lots to see, do and experience!
• Enjoy yourself!
Don’t:
• Take anything valuable that you don’t need to the event
• Drink alcohol before or during your shifts – our reputation and
relationship with the event is really important to WaterAid!
• Wear your WaterAid t-shirt when not on shift – this is your free time
• Complain about WaterAid to the public in person or on social media –
if you have any concerns please come and chat to us first so we can
try to resolve them!
• Don’t assume everyone feels confident or comfortable to just join in
with others- please encourage each other with patience and respect.
96. Health & Safety and
Emergency Procedures
The health and safety of our volunteers, staff and the public is of upmost importance to
WaterAid. It is essential you are aware of our health and safety and emergency
procedures before attending the event.
WaterAid has a Major Incident Plan in place for each festival we attend, and a
management team (on and offsite) to put this into action if needed. There are also still
measures in place to mitigate the risk of spreading COVID-19. Please read more about
this below.
Text cascade system
All of our volunteers' mobile numbers are pre-loaded into a system (or at smaller events
a WaterAid phone) so we can send everyone the same message quickly. We only use this
system in an emergency, aside from that one of the WaterAid onsite team may call or
text you onsite if needed.
It is therefore really important that we have up to date contact details for you. If your
details have changed since you supplied them to us on your acceptance form, please
email festivals@wateraid.org so we can update them.
Injury or illness
In the event of serious injury or illness:
• Make sure you’re in a safe place away from any immediate danger.
• Call 999.
• Report any serious injury or illness to the nearest steward or security guard who will
assist you.
• Report the situation to your WaterAid manager/supervisor, in person or by phoning
the number on the back of your ID badge.
Make sure you report any illness or injury to your shift manager,
supervisor or the WaterAid management team so we can:
• Support you to get medical care if needed.
• Be aware if you are not able to go on shift
• Record this in our incident log
106. Health & Safety and
Emergency Procedures
If you do not turn up for your shift and we don’t know why, we will not be able to give
you your deposit back.
If you are missing onsite for 24 hours, we will contact your next of kin and the
police, so it is really important that you let us know that you are ok.
Whole Site Emergency
If there is a whole site emergency:
• Listen to loudspeakers for instructions
• Follow instructions from onsite security
• When you’re in a safe place call the WaterAid management team - the mobile
number is on the back of your ID badge, or WaterAid’s head office on 020 7793
4594.
Health and Safety
Please make sure you read the relevant training guide for your volunteer role. These will
be available on the 2022 Festival Volunteer Hub shortly. These guides have health and
safety information specific to your role so it is important that you are familiar with this
before coming to the festival.
Key things to remember:
• Always wear closed-toed shoes whilst on shift. You will not be allowed on shift in
open-toed or inappropriate footwear.
• Always use the correct equipment for your area or volunteer role.
• Report any concerns you have to your shift manager or supervisor immediately.
117. Manual Handling
All of our volunteer roles involve some manual handling, such as carrying bags of
rubbish or using mops and brooms to clean. It’s important you make sure you are lifting
and carrying items properly so you do not strain yourself.
When manual handling:
1. Make an assessment of the load – try rocking, pushing or lifting the load slightly to
check its weight. Assess if gloves should be worn to protect your hands.
2. Do not carry heavy loads alone and tell your team leader/ supervisor if you are
worried about your ability to handle a load
3. If you are satisfied that the load is safe to lift, plan your route so as not to incur
obstacles when carrying the load.
4. To lift the load, stand close to it with your feet shoulder width apart. Place one foot
forward and to the side of the load to give you a stable base.
5. Bend the knees until at least one of your hands can reach underneath the load to be
lifted.
6. Take a firm grip on the load and where possible pull it into the body at waist/
stomach height. Raise your head and start to lift. This will help you straighten you
back.
7. Lift the load using the strong thigh muscles in your legs, keeping the back straight
and the elbows tucked in.
8. Walk forward, making sure the load does not obscure your view. Avoid twisting or
climbing over objects on the floor and where there is a danger of overbalancing.
9. Turn around by using your feet and not by twisting the back.
128. Covid-19
Attending an event during the Covid-19 pandemic brings with it extra risks. The safety
and wellbeing of WaterAid volunteers is a priority and we have put extra measures in
place to ensure volunteers and staff are fully prepared to go onsite and kept as safe as
possible.
This includes;
• Only attending events that we have assessed as having adequate health, safety, and
security measures in place.
• Working with event organisers to ensure all of their COVID-19 safety protocols and
guidelines are integrated into our own processes and that these are passed onto to
volunteers.
• Completing risk assessments for each event.
• Ensuring appropriate insurance is in place.
• Providing a safe environment in which to work, including the provision
of adequate PPE.
• Providing clear guidance and expectations of all volunteers and training in all
processes.
• Putting in place appropriate welfare and wellbeing facilities are available in the lead
up to, onsite and after an event.
In line with the UK Government guide`lines, to help reduce the spread of COVID-19,
WaterAid ask that staff and volunteers do not attend the event if:
• You have recently tested positive for COVID-19 and haven’t completed your full
isolation period (in line with government suggested isolation periods) before
arriving on-site at the event;
• You are awaiting results of a COVID-19 test due to a possible exposure or illness;
• You display any symptoms of COVID-19.
• You are otherwise required to self-isolate.
If you experience any COVID-19 symptoms while onsite at the event it’s
important that you let a member of the WaterAid team know as soon as
possible.
Safety of volunteers and staff is a shared responsibility. While WaterAid has
put in place these precautions, we can only do so much to keep volunteers
safe at our events, and this is equally influenced by the personal conduct of
our volunteers.
Please contact the WaterAid festivals team at festivals@wateraid.org to
discuss any particular concerns or questions.
139. Taking donations & cash
and payment machine
handling
A number of our roles involve taking donations from the public, either in exchange for a
service (eg our Good Loos) or for merchandise sales (eg water bottles). These donations
could be either in cash or using contactless card payment machines. There will be further
information in your training guide if this will be part of your role.
However, all WaterAid volunteers need to be aware of our cash handling procedures in
case you are given a general donation whilst at the festival.
Cash and payment machine handling
If you are asked to carry cash, card payment machines, collection boxes or cash tins, you
must follow these guidelines:
• Do not carry cash or payment machines alone. There must be a minimum of two
WaterAid volunteers or staff members present when collecting, counting and
transporting cash.
• When transporting any cash or payment machine, ensure it is in a secure, concealed
bag.
• Whilst on shift, ensure all payment machine, donation tins or buckets not being held
by a volunteer are secured to walls or fencing with cable ties while in use.
• If you notice any tampering or damage to a payment machine or donation tin,
please do not use it and alert your team leader or supervisor immediately.
• When your shift finishes, keep donation tins or buckets sealed and return to your
shift manager.
• If you are given a donation and you are not near a secure collection tin, please give
it to your shift manager or supervisor immediately.
1410. Volunteer Code of
Conduct
When onsite at a festival or event, you are a representative of WaterAid and as such your
behaviour should reflect this code of conduct at all times at the event, not only when
actively volunteering. This includes your behaviour with other volunteers, WaterAid
festival staff and members of the public.
If you have any concerns about the behaviour of a member of the WaterAid team whilst
at the festival, let your supervisor or a member of the onsite WaterAid management
team know immediately.
WaterAid has built a reputation for the quality of our work, which is based largely on the
ability, integrity and conduct of our staff and volunteers. In order to maintain and
enhance our reputation, we expect the highest standards of conduct from volunteers.
1511. Safeguarding at
festivals
At WaterAid we are committed to the safeguarding and wellbeing of all individuals we
work with.
It is important that as a WaterAid volunteer you adhere to the code of conduct and that
you report any safeguarding concerns to your team leader, supervisor or WaterAid
management team as soon as possible.
A reminder of the four ‘R’s below which underpin how to report safeguarding concerns:
1. Recognise -
• You have a concern/become aware that someone may be/is experiencing abuse or
harrassment
2. Respond –
• Take action to mitigate any immediate risks. Find a quiet space to speak to the
person. Ask them what happened/what they want to see happen. Discuss
confidentiality.
3. Report -
• Discuss with relevant onsite SG leads. Report to the Global SG Team for guidance/
advice.
4. Record -
• Write down what you have seen/heard/been told so that you have a record of this
You will also be given a safeguarding card with more information and reporting
procedures when you arrive onsite.
Please remember the information relating to the safeguarding of children and
vulnerable people when onsite:
• Everyone associated with WaterAid or representing WaterAid has a responsibility to
minimise the risks of abuse to children and vulnerable people and understand the
processes of reporting
• If you believe a festival-goer does not have the capacity to make an
informed decision or does not understand that they are making a
donation (a potential vulnerable person), politely decline this donation
and signpost them to welfare, medical or security (if appropriate)
1612. Diversity, Equality &
Inclusion
At WaterAid, whether in our UK office, in our programme work or in a festival field,
everything we do is guided by our values. We treat everyone with dignity and respect and
champion the rights and contribution of all to achieve a fairer world.
We stand against all forms of racism, injustice and inequality. We are passionately
committed to WaterAid being an organisation where everyone is welcome, included,
respected and where we celebrate diversity. We do not tolerate any form of discrimination,
harassment or bullying.
Here are some of the ways we can commit to diversity, equality and inclusion in a
festival environment.
1. Communication:
• Communicate in a respectful, sensitive way, whether verbally or non-verbally
• Speak clearly, with a steady pace, so that everyone can understand and comprehend
what you are saying
• Use respectful language that is not hurtful, derogatory or obscene
At WaterAid, we believe that everyone has equal rights. Treating everyone with respect is the
first step to overcoming barriers and creating a more just society. This is important to bear in
mind when we’re in a festival field, and talking about WaterAid – the language we use and
how we use it really matters, because our words can have a big effect on how others see the
world.
Here are some tips on the use of language when you’re talking about WaterAid to festival
goers:
• Avoid language that casts people as victims of events, passive recipients of help.
• Remember that it’s not WaterAid that changes people’s lives; it’s clean water, decent
toilets and good hygiene that change people’s lives.
• Always emphasize empowerment - we help people to help themselves and change their
own lives. Each community WaterAid works alongside is involved in all aspects of the
planning and work that happens when clean water and decent toilets are installed.
Some language, which might have previously been used to talk about
international development, removes agency from the people we work
alongside. Please make sure you avoid the phrases below and use the
alternative wording in your chats about WaterAid’s work.
• Third world countries/ developing countries. Instead use poor or
marginalised communities
• Beneficiaries or recipients. Instead use participants
• WaterAid changes people’s lives. Instead use clean water, decent toilets
and good hygiene transforms peoples lives
• It’s not normal that these people don’t have clean water. Instead use
with your help, clean water will soon be as normal for Sara’s family
17
as it is for yours.12. Diversity, Equality &
Inclusion
Some language, which might have previously been used to talk about international
development, removes agency from the people we work alongside. Please make sure you
avoid the phrases below and use the alternative wording in your chats about WaterAid’s
work.
• Third world countries/ developing countries. Instead use poor or marginalised
communities
• Beneficiaries or recipients. Instead use participants
• WaterAid changes people’s lives. Instead use clean water, decent toilets and good
hygiene transforms peoples lives.
2. Clothing:
• Do not wear clothes that could be seen as cultural appropriation. Cultural appropriation
refers to the inappropriate or unacknowledged adoption of an element or elements of
one culture or identity by members of another culture or identity. An example of this
could be wearing a bindi as part of your festival outfit, or wearing a native American
headdress.
• Love a slogan t-shirt? Make sure your slogan is respectful and doesn’t include offensive
language or images
3. Accessibility and signposting:
• As a WaterAid representative, people may see you as a trustworthy person who they
can confide in or ask questions to – so it’s important to be open, respectful and
knowledgeable. If you don’t know the answer, that’s ok! Just call your supervisor/ team
leader, or ask a local steward or security guard for help.
• Around toilets? Remember not to prevent toilet access to festival goers due to
assumptions based on their gender or accessibility needs. It is especially important to
remember that not all accessibility needs will be visible.
4. Report! Addressing and reporting racism and discrimination whilst at
festivals
We all have a role to play in ensuring diversity, equality and inclusion.
Everyone volunteering with WaterAid has a responsibility to uphold the
Volunteer Code of Conduct at all times, and to report any concerns of
breaches to this Code of Conduct – be that incidents involving festival goers
or fellow volunteers.
If you ever suspect, witness or experience racism or discrimination whilst at a
festival with WaterAid please report it immediately by speaking to your
supervisor, team leader, a member of the WaterAid festivals team, or via the
Safeguarding contact in your volunteering packs. We will always take your
concern seriously and do our best to provide the support that you need.
1813. Using social media
We would love you to spread the word on social media about WaterAid and the amazing
activities you’ll be doing onsite this summer - before, during and after the festival.
We’re looking forward to seeing all the social coverage you get for WaterAid!
Tips for sharing your festival experience
We'd love to collect as many photos and videos of our volunteers at festivals as possible,
so we'd love for you to share anything you capture with us. The easiest way to do that is
on social media, and there's lots of guidance on how to do that below. You’ll also find a
social media resource pack in the Volunteer Hub to refer to so you’ll be fully equipped to
share your volunteer journey with others.
But you can also send us your photos and videos directly - by emailing
festivals@wateraid.org or posting on the 2022 Festival Volunteer Facebook group & 2022
Glastonbury Volunteer Facebook group. Please note that by sending us your photos us,
you're consenting for us to use them on social media.
Top tips for social media posts
Instagram and Facebook stories are a great way to capture 'in the moment' photos of
your time at the festival! They get seen by lots of your followers, and if everyone shared
just a few of them, think how many extra eyes that is.
• Tag @wateraid and @wateraidfestivals in your stories - that way we can re-share
them on our stories too!
• Include short captions explaining where you are, what you're doing and why.
• Vertical, or portrait, photos are the best for stories. Why not take a few on your
phone, then pick the best to upload to Instagram or Facebook?
The more people we have talking about WaterAid's work at the same time, the more
awareness we'll raise - which ultimately might lead to even more wonderful
volunteers in future years!
1913. Using social media
Here are some tips on how to get your social media posts in front of as many eyes as
possible…
• Add locations to your posts - you can do this on Instagram stories using the
'location sticker', or you can check in at a location if you're posting on your Facebook
or Instagram feed.
• Use hashtags! Especially on Instagram and Twitter. This could be as simple as the
festival name (e.g. #Latitude) or related to the activity you're doing (e.g.
#Volunteering). On Instagram, go wild - aim for 10-15 on any feed posts.
• Tag relevant accounts. On Instagram, Facebook & Twitter you can tag accounts in
your photos, or in caption copy - this could be us, the festival, a band or the people
who are in the photo with you (provided they've consented, of course).
Please tag us in anything you post about your time volunteering with us - we'll be
responding and even re-sharing throughout the summer!
Taking photos and films of others onsite
Images play a vital role in helping us to raise awareness of the water and sanitation crisis
and in bringing our work to life. As a people-centred organisation we must do our
utmost to ensure we treat people with dignity and respect and this extends to all aspects
of image gathering and reproduction.
We understand that you may want to take photos and film when you are at the festival,
especially when you have made new friends and there are so many exciting things to see
and do!
We want you to share all the fantastic experiences you’re having far and wide, we just ask
that you make sure everyone involved is respected.
2014. After the festival Once you are home, have done your washing, had some sleep and told your friends and family about all the fun you had, there are a few last things you need to do. Claiming your expenses and deposit refund If you would like to claim your expenses and/ or your deposit back you will be able to do this after the festival, providing you have adhered to the Volunteer Agreement and the Deposit Terms and Conditions. You will need to complete a claim form which we will e-mail you after the festival to remind you how to make a claim. All deposit and expenses claims must be received no later than 30 days after the festival you are claiming for. Travel Expenses You can claim up to a maximum of £35 per person towards your travel to and from each festival. This can be as part or all of a train or coach ticket, and you must provide receipts. If travelling by car, you can also claim up to a maximum of £35 per WaterAid volunteer in your vehicle. The driver should complete the claim form, and give the names of passengers, mileage and locations travelled from and to. There will be a space on the form to provide these details. You will be reminded via email after the festival how to claim your expenses and all claims must be received by 30 days after the festival. 21
14. After the festival Deposit You can request to claim your full £50.00 deposit (£150 for new Glastonbury volunteers) back or donate this amount to WaterAid. You can also choose to donate part of your deposit to WaterAid and request the remaining amount back. Any deposit donation you make will be eligible for Gift Aid. WaterAid must be informed of your decision by 30 days after each festival in order to process deposit returns and expense payments. If WaterAid have not heard either way from you by 30 days after each festival, your deposit for that festival will be treated as a donation to WaterAid. All deposits kept by WaterAid will be used to provide clean water and sanitation to the world’s poorest people where it is needed most. Volunteer Survey We hope you’ll have had a brilliant time at the festival with WaterAid, and that you’ll want to join the festivals team again next year! We also understand that there are always things we can do to improve volunteers’ experiences, and so we want to hear about what it’s been like for you from the time you applied. After the festival we will share a link to the online Volunteer Feedback Form. You can complete the form anonymously or add your name, but the most important thing is that you complete it within 30 days of receiving the link. After the summer we will review all the feedback and complete a project evaluation which will help us to plan for next year and hopefully make 2023 an even better year! Thank you! We look forward to seeing you onsite at the festival soon! Anna, Rachel, Amber, Cydney and Imogen The WaterAid Festivals Team 22
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