500 North Michigan Avenue - Electronic Tenant Portal Created on September 26, 2021 - Electronic Tenant Portal
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500 North Michigan Avenue
Electronic Tenant® Portal
Created on September 26, 2021Amenities: Neighborhood North Michigan Avenue, also known as The Magnificent Mile, is an unparalleled, mixed-use district located in the heart of Chicago. It is one of the most vibrant and successful commercial, residential, cultural and tourist destinations in the world. North Michigan Avenue and the surrounding district benefit from a unique landscape made up of premier retailers, individual boutiques, distinctive restaurants, popular attractions, world-class and award-winning hotels, beautiful residences, landmark architecture, prestigious education and medical facilities. Nestled among the skyscrapers and within blocks of the City's beautiful lakefront, North Michigan Avenue is where residents, businesses, shoppers and visitors come together to work, live and experience Chicago. Magnificent Mile Shopping The Magnificent is a prestigious area in the heart of Downtown Chicago and is known for its world-class shopping. From upscale department stores to luxury retailers, The Magnificent Mile features many iconic Chicago shopping destinations. Family Friendly Activities Downtown Chicago has endless family friendly activities for you and your loved ones to explore. Renowned comedy club Second City is a short distance away, the Lincoln Park Zoo (admission is free) and the Contemporary Art Museum is steps away from our door. Other nearby things to do in Chicago, include Navy Pier, American Girl Place Chicago, The Lego Store Chicago and famous Garrett's Popcorn. Rush Street Rush Street is an iconic one-way street famous in Downtown Chicago for its high-end restaurants and nightlife. From Chicago style pizza to exclusive steakhouses, Rush Street offers some of the best dining options in the city. Oak Street Beach Grab your spot on the beach! With stunning city views, it makes for a unique and unforgettable beach atmosphere. Oak Street Beach offers an amazing experience with activities such as volleyball, water rentals and swimming access. Chicago City Tours Looking to learn more about the Windy City and its history? Chicago offers a wide variety of city and boat tours lending a glimpse into the history and architecture that makes up the Downtown Chicago. For more information, visit www.choosechicago.com. Top of Page
Amenities: Retail The following is a listing of retailers located on the first floor of 500 North Michigan Avenue: Chick-fil-A 500 North Michigan Avenue Chicago, IL 60611 (312) 285-2693 www.chick-fil-a.com Bank of America 500 North Michigan Avenue Chicago, IL. 60611 (312) 464-1744 www.bankofamerica.com Vans 500 North Michigan Avenue Chicago, IL 60611 (312) 868-0846 www.vans.com
Amenities: Hotels
Omni Hotels Chicago
(312) 944-6664
676 N Michigan Ave, Chicago IL 60611
All-suite luxury accommodations on Michigan Avenue
Omni Chicago now offers a 15% off neighbor rate discount:
http://www.omnihotels.com/hotels/chicago/meetings/omni-tenant
For business, pleasure, family & friends
Recently Renovated all-suites, lobby, and meeting space
Full service restaurant onsite: http://676restaurant.com/
Complimentary House Car Drop off service to destinations within 3 miles
Email: Allison.Beckenstein@Omnihotels.com to check availability
Morning coffee bar and breakfast items available on the 4th floor
In-room dining available 24 hours
Onsite Fitness Center, Pool, Jacuzzi, and Two Sundecks
ATM in Motor Lobby open 24 hours
Spa services by Windy City Massage
Shoe shine and pressing service available same-day ($5 per item)
Award-Winning Loyalty Program: https://www.omnihotels.com/loyalty
Complimentary Internet access in hotel lobbyAmenities: Tenant Center
500 North Michigan Avenue wants to ensure you are kept in the know!
Tenant Center Access will allow you to:
Customize notification options - receive information via email and/or text.
View and manage your contact information.
Sign up for notifications containing critical property information such as updated policies, security
procedures, building closings, etc.
Stay current and improve your involvement in crucial property initiatives like sustainability and
preparedness campaigns.
Learn more and take better advantage of the available amenities and affinity programs at your
property.
Submit and track Work Orders, Certificates of Insurance and Reservations
SIGN IN SIGN UP
Save the App!
Access the Tenant Center link on your mobile phone
by viewing this page and clicking on Sign In or typing
the direct Tenant Center URL into your phone's
web-browser.
http://www.tenanthandbooks.com/tenant.cfm?bid=1397
Once logged in - add the app to your homescreen for
easy access.
Need Access?
1. Click on the “Request Account” link
on the login page of the Tenant
Center.
2. Enter your contact information and
click “Submit”. Your account request
will then be sent to Management for
review.3. Once your request is approved, you will receive your login credentials via email. You can then login to the Tenant Center, update your password, and review and update your contact information and notification preferences.
Building Operations: Janitorial Services Janitorial service is provided every Monday through Friday night, after normal business hours, except on building holidays. Routine office cleaning includes, vacuuming, dusting and trash removal/recycling disposal. Service to your respective areas will commence on the first regular day after your move-in, unless previously requested otherwise to the Office of the Building. Please note, the janitorial staff will NOT dust any computer equipment, including terminals, hard drives or keyboards. Additionally, no dusting or vacuuming will be done near computer cables and/or wires. If special cleaning needs, (i.e. carpet shampooing) are required, please contact the Office of the Building for a cost proposal if applicable and scheduling. Do NOT place any objects near and/or against trash receptacles if the object is not to be discarded. For your convenience, “throw away” stickers are available in the Office of the Building for tagging large items to be discarded. If you need any additional information regarding janitorial services provided to you, please contact the Office of the Building, (312) 291-3500.
Building Operations: HVAC & After-Hours HVAC Requests Standard hours of operation of the heating and air-conditioning systems are Monday - Friday, 8:00 AM - 6:00 PM and Saturday, 7:00 AM - 1:00 PM. Special arrangements must be made with the Office of the Building for any HVAC needed outside the above hours. An After Hours HVAC Request must be made through the work order system for for all after hours HVAC requests, with not less than 48-hours prior notice. After hours HVAC rates do apply and are billed in accordance with your lease terms. Requests for after hours HVAC received with less than 48-hours prior to written notice may be subject to an additional 4-hour labor fee. Please see the 2017 Service Price List for further details, found in the Forms section of this Portal.
Building Operations: USPS Mail Services
USPS mail is delivered daily to each suite, excluding weekends and building holidays. For your
convenience, a USPS mail drop box is located on the Lobby Level for out-going USPS mail drops and is
picked up twice per day.
Please remember to notify the USPS of your new address and suite number prior to move-in, or of any
changes to your current address and/or recipients within your suite.
The nearest USPS Post Office location:
335 East Ohio Street
Suite 200
Chicago IL. 60611
(800) 275-8777
Hours: Monday - Friday, 9:00 AM - 6:00 PMBuilding Operations: UPS & Federal Express Services UPS and Federal Express is delivered daily to each suite, excluding weekends and building holidays. For your convenience, a UPS and a FedEx drop box are located on the Lobby Level for all out-going overnight mail and is picked up each evening (Monday - Friday). Each tenant is responsible for establishing an individual account with either carrier.
Building Operations: Messenger Services All messengers entering 500 North Michigan Avenue must present a photo ID and sign in/out at the security desk. However, messengers are not allowed past the security desk after business hours. Should an after-hours incoming or outgoing delivery be required, please contact the Office of the Building in advance. The security desk will be notified and upon arrival, will contact your office to make the delivery in the lobby.
Building Operations: Building Signage
500 North Michigan Avenue building graphics are standardized and no other signage is permitted without
prior written approval from the Office of the Building.
Tenants shall not affix any signage, advertising, place cards, names, insignia, notices, trademarks,
descriptive material or any other such like to their respective areas, unless prior written approval from the
Office of the Building is received.
Building Signage Requirements:
No sign may be affixed to a tenant window inside the leased premises, including exterior walls, roof or
on the interior or exterior surfaces of glass panes or doors.
Signs may not be installed within 24” of any window, be visible from outside the premises or be
illuminated.
All signs shall be professionally designed, prepared and installed.
All displays shall be tasteful and professional.
Suite windows inside your leased premises may not be painted or marked in any way.
Tenant shall not place or maintain any permanent or temporary fixture(s) and/or display(s) outside of
the leased premises.
Radio, television or other similar devices shall not be installed; and aerials shall not be installed on the
roof, interior or exterior walls of the premises.
Suite Signage
Building standard suite signage for all entrances into tenant spaces are provided at no charge upon Lease
Commencement. Any subsequent signage requests will be charged back to the tenant.
All suite signage must conform to building standard signage requirements unless prior written approval from
the Office of the Building is received.
Floor Directional Signage
Building standard signage on each floor is provided at no charge upon Lease Commencement. Any
subsequent signage requests will be charged back to the tenant.
All directional signage must conform to building standard signage requirements, unless prior written
approval from the Office of the Building is received.
A Suite Entry and Elevator Lobby Directory Order form is required to be completed, signed by an authorized
signatory and sent to the Office of the Building for order processing.
Any questions regarding the above information, please contact the Office of the Building, (312)-291-3500.Building Operations: Telecommunications 500 North Michigan Avenue contracts with IMG Technologies as the building's riser management company. IMG maintains, services and secures the building’s riser infrastructure to ensure safe, secure and code complaint riser systems. For installation, repairs and/or maintenance of telephone, internet or data services, please contact IMG, (888) 464-5520. For more information on IMG, please refer to the MMG Riser Management Handbook, located in the Forms section. 500 North Michigan Avenue currently offers Towerstream, AT&T, XO Communications and DirecTV as available providers for telephone, internet, and data services.
Building Operations: Electricity Service Please refer to the ComEd Electrical Service Change form, located in the Forms section for completion in its entirety, signed by an authorized signature and sent to the Office of the Building for review. A member of the management team will contact ComEd, (877) 426-6331 immediately to set-up a new electricity account for your respective area(s).
Building Operations: Pest Control Services Exterminating services are provided monthly by an outside service provider. Pest control inspections include, all common areas, all service corridors, restrooms, lower level, interior and exterior loading dock and all mechanical areas. Should you find an unwanted critter in your space, please contact the Office of the Building.
Building Operations: Window Cleaning All interior and exterior windows are cleaned regularly throughout the year. Window cleaning is contracted with an outside service provider.
Building Operations: Rent Statements & Payments
Per the terms on your lease, rent payment is due on or before the first of each month.
All monthly rent payments are to be payable to:
500 NMA Acquisition Co LLC
All monthly rent payments, inclusive of the remittance advice from the rent statement are to be
mailed to the following:
Via Standard / Regular Mail:
Jones Lang LaSalle Americas, Inc.
P.O. Box 74008986
Chicago, IL 60674-8956
Via Overnight Courier:
Bank of America Lockbox Services
Jones Lang LaSalle Americas, Inc.
540 W. Madison, 4th Floor
Chicago, IL 60661
Please write lease identification number on your rent check prior to mailing.
Notify the Office of the Building in writing of any billing errors and/or required address changes.
Notify the Office of the Building in writing of any billing errors and/or required address changes.
Please refer to the Lockbox, ACH, wire information tenant memo for wire transfer instructions.
If you have any questions regarding the above information, please contact the Office of the Building,
(312) 291-3500.Building Operations: Business License During your tenancy at 500 North Michigan Avenue, all tenants are required to maintain a business license from the City of Chicago. The license and annual renewal certification must be posted in a visible location within your respective areas as required by the City of Chicago.
Building Operations: Building Elevator Service
Elevator service is provided 24-hours per day, 7-days per week. A building access key card is required for
use after normal business hours.
500 North Michigan Avenue is equipped with nine elevator cabs:
Four low-rise passenger elevators serve floors 1 - 12
Three high-rise passenger elevators serve floors 13-23
One freight elevator serves the entire tower, floors Dock Level - 23
One passenger elevator serves the Dock Level and the Parking Garage
The passenger elevator cab serving the Parking Garage requires a building access key card for use at all
times. Use of the Parking Garage elevator cab is limited to parking garage patrons only.
The freight elevator cab serves all floors in the building and is limited to use for The Purple Pig and for
deliveries only.
Freight elevator cab dimensions are identified in the Loading Dock & Deliveries section.
All elevator cabs are alarmed and monitored 24-hours per day, 7-days per week. Should an elevator
malfunction occur while in an elevator cab, KEEP CALM, assistance is on the way! Use the emergency call
button located on the control panel. The emergency call button automatically connects to the building's
security desk. Building security will contact all appropriate on-site building management personnel and the
elevator service provider's emergency service. Elevator entrapment procedures will also activate
immediately. Should medical attention be required at any time during an entrapment, security will call 911
for immediate release upon arrival.Building Requests: General Tenant Requests Maintenance requests can be made by logging into 500 North Michigan Avenue's Tenant work order portal. For general maintenance requests please access the building's work order system by logging into ETS. Only one or two designated office contacts should access the portal for any requests as charges may apply. Please refer to the Service Price List, located in the Forms section.
Building Requests: Urgent & Special Requests If you have any special requests and/or require assistance, please contact the Office of the Building, (312) 291-3500.
Building Requests: Electronic Tenant Work Order System This Service and Maintenance Application is an interactive platform that allows an authorized user to submit a Tenant Work Order through the Building’s work order portal, ETS. Once a work order has been submitted, building personnel who the work order has been assigned to, will process and manage the request. Please refer to the Electronic Tenant Portal Tenant Memo located in the Forms section for further information. For tenants who wish to utilize our web-based work order system, please have an authorized representative contact the Office of the building to obtain a USER ID and password. If any additional information is required, please contact the Office of the Building.
Conference Center: Conference Center
500 North Michigan Avenue offers to all building tenants, a Conference Center with a maximum capacity of
60-people. Located on the 5th floor of the building, tenants have the option of a full-day rental or a half-day
rental.
Conference Room Pricing:
Full-Day Rental - $200.00 per day
Half-Day Rental - $100.00 per day
To reserve your next event or meeting space, please log into the ETS Tenant Center for 500 North
Michigan Avenue.Fire & Life Safety: Emergency Procedures The ownership and management of 500 North Michigan Avenue make fire and life safety a priority. Our objective is to provide all building occupants with a safe and comfortable working environment. With this in mind, an Emergency Procedures Manual has been developed. Please take the time to familiarize your entire staff with these procedures. If you have any questions regarding these procedures and/or any of the fire and life safety Systems in place at 500 North Michigan Avenue, please contact the Office of the Building, (312) 291-3500.
Fire & Life Safety: Building Emergencies Fire drills and fire safety training/prevention are scheduled annually. Tenants are responsible for developing and maintaining their own fire safety teams. It is important for tenants to keep their Emergency Plan current and to inform all employees of the plan. Please refer to the Emergency Procedure Manual for building fire life safety systems and procedures. Should you require assistance with an emergency plan, please contact the Office of the Building, (312) 291-3500.
Fire & Life Safety: Fire & Life Safety Systems 500 North Michigan Avenue is equipped with fire safety equipment and alarms that meet with the City of Chicago high-rise building code. The building is fully sprinklered and is protected from fire destruction. The building’s computerized fire life safety alarm notification system is monitored 24-hours per day, 7-days per week by an outside service provider. Please refer to 500 North Michigan Avenue’s Emergency Procedure Manual for further building fire life safety systems and procedures.
Fire & Life Safety: Hazardous Materials Tenants of 500 North Michigan Avenue shall not transport, use, maintain, handle or dispose of any “Hazardous Materials” upon and/or about the Premises unless a tenant’s lease provides for an exception. If any such substances exist, please contact the Office of the Building, (312) 291-3500. All such substances must be properly removed from the Premises immediately. Removal of any hazardous materials must comply with all applicable city, state and/or federal law. Please refer to the Safe Use and Disposal of Chemicals Tenant Memo, located in the Forms section.
Fire & Life Safety: Weapons on Premises 500 North Michigan Avenue prohibits weapons of any kind on the premises, in accordance with Illinois Fire Arms Concealed Carry Act-430 ILCS 66. Any person(s) who attempts to enter the building with a weapon is in violation of the law.
Fire & Life Safety: Building Stairwells 500 North Michigan Avenue has two (2) interior stairwells, Stairwell A and Stairwell B and are incorporated into the building’s center core design. Stairwell A Located on the north side of each of the even numbered floors and is located on the south side of each of the odd numbered floors, connecting the 24th floor through to the Lobby Level on the south side of the lobby. Stairwell B Located on the south side of each of the odd numbered floors and is located on the north side of each of the even numbered floors, connecting the 24th floor through to the Lobby Level on the north side of the lobby.
Forms: Forms
For your convenience, below is a listing of Building forms that will expedite various building service
requests. We ask that all forms are completed in its entirety and are submitted to the Office of the Building
timely. All requests that are time sensitive need to be submitted to the Office of the Building with at least
48-hours prior notice of the request date.
Should you require additional information or have questions regarding building forms, please contact the
Office of the Building, at (312) 291-3500.
2021 Service Price List
After-Hours Access Request Form
Agreement, Release and Waiver for Bicycle
Building Contact List
Contractor Rules & Regulations Manual
Electric Service Change Form
Emergency Telephone Listing
Emergency Response Team Sign-Up Form
Keycard Request Form
Property Removal Pass and Authorized Signators Form
Standard Parking & Monthly Application Form
Tenant Contact Information Form
Tenant Handbook
Building Management reserves the right to rescind, edit or add any of the building policies referenced in this
Tenant Portal from time to time if deemed appropriate and/or for the good of the building occupants.
The contents printed in this Portal are not intended to modify your lease. In the event of a conflict between
the content in this Tenant Portal and the terms and provisions contained within your lease, terms and
provisions shall prevail.
Any questions regarding the contents within this Tenant Portal, please contact the Office of the Building,
(312) 291-3500.
Top of PageInsurance: Insurance Policies Contact management office for details.
Introduction: Welcome On behalf of ownership and the JLL management team for 500 North Michigan Avenue, we extend a warm welcome to our building. We are delighted to have you as a tenant and will do everything possible to make your tenancy here enjoyable and rewarding. Our primary goal is to develop an excellent relationship with each of our tenants through communication, enabling us to provide you with the most prompt, courteous and efficient service possible. The JLL management staff is on call twenty-four (24) hours per day, seven (7) days per week to ensure that any emergency is taken care of appropriately and expeditiously. The information provided in this Tenant Portal is meant to provide you with a better understanding of the various services and amenities offered in and around the building and to acquaint you with the operating procedures in place at 500 North Michigan Avenue. The information throughout the portal should be reviewed with your personnel to ensure their familiarity with its contents. This handbook is not all-inclusive and may be altered periodically. The Office of the Building will promptly notify you of any such changes. The JLL 500 North Michigan Avenue Management Team wishes you success and we hope you enjoy your tenancy here at 500 North Michigan Avenue.
Introduction: Building Description
500 North Michigan Avenue, located on the southwest corner of North Michigan Avenue and East Illinois
Street, is a 24-story, (plus two lower levels) commercial high-rise office building. Designed by renowned
Chicago architectural firm of Skidmore Owings & Merrill and was built by Turner Construction in 1968, of
reinforced concrete.
Travertine stone and tinted glass line the exterior profile; travertine stone interior walls, terrazzo floors and
polished stainless steel finishes outline the 18’ lobby, presenting a timeless architecture identity.
500 North Michigan Avenue consist of 345,929 rentable square feet, containing 23-occupied floors, a dock
level with enclosed berths accessed on lower Michigan Avenue; serves building/tenant storage and
mechanical equipment; a 60-stall, private parking level with access from Illinois Street and a mechanical
floor located on the 24th floor.
Building Features:
Covered, private valet parking garage with 60 spaces
24-hour manned security with camera surveillance
After-hours card key access system
Building conference room
Bike storage room
ATM / Banking service
On-site property management, engineering and security
On-site storage
Magnificent Mile location steps from distinguished hotels, award winning restaurants, world-famous
stores, luxury spas and health facilitiesIntroduction: About JLL JLL is a leading financial and professional services firm specializing in real estate services and investment management. Our more than 58,000 people across 230 corporate offices in 80 countries serve the local, regional and global real estate needs of those clients, growing our company in the process. In response to changing client expectations and market conditions, we assemble teams of experts who deliver integrated services built on market insight and foresight, sound research and relevant market knowledge. We attract, develop and reward the best, and most diverse, people in our industry, challenging them to develop enduring client relationships built on quality service, collaboration and trust. Our Global Headquarters are located at 200 East Randolph Drive, Chicago, Illinois 60601.
Introduction: Office of the Building Information
The JLL Office of the Building is located on the 20th floor, Suite 2008.
JLL Office of the Building:
500 North Michigan Avenue
Suite 2008
Chicago, IL 60611
Telephone: (312) 291-3500
Office Hours:
Monday - Friday, 8:00 AM - 5:00 PM
Building holidays observed by the JLL Office of the Building each year are listed below. Certain services are
not provided on these days:
Office of the Building Holidays:
New Year’s Day
Memorial Day
Independence Day
Labor Day
Thanksgiving
Christmas
Standard Building Hours:
Monday - Friday, 7:00 AM - 6:00 PM
Saturday, 8:00 AM - 1:00 PMIntroduction: JLL Management Staff Contact Information
A Highly trained, experienced group of management professionals is on staff at 500 North Michigan Avenue
to ensure smooth daily operations. Listed below for your reference, is a list of the JLL management staff for
500 North Michigan Avenue and corresponding contact information.
JLL Office of the Building Staff:
Tenant Service Coordinator500NM@am.jll.com
Daja Property Administrator daja.walker-parker@am.jll.com
Walker-Parker
Douglas General Manager douglas.pennington@am.jll.com
PenningtonIntroduction: JLL Engineering Staff Contact Information
Building engineers are on duty Monday through Saturday during normal business hours. Building engineers
are here to maintain building operations and provide standard building maintenance.
JLL Building Engineering Staff:
Randy Ziemba Chief Engineer (312) 291-3501 randy.ziemba@am.jll.com
(Office)
Brian Hickey Engineer brian.hickey@am.jll.com
Kyle Mockus Engineer kyle.mockus@am.jll.com
Should you require assistance before or after business hours, please call (312) 291-3500.Introduction: JLL Leasing Contact Information
JLL provides a complete spectrum of commercial real estate brokerage services for tenants, property
owners, industrial and retail sectors. Listed below, for your reference is a listing of the JLL leasing team for
500 North Michigan Avenue and corresponding contact information.
JLL Leasing Staff:
Office (312)
Jessica O'Hara Stream jessica.ohara@streamrealty.com
Leasing 801-9395
Adam Office (312)
Stream adam.showalter@streamrealty.com
Showalter Leasing 801-9397
Patrick C. Office (312)
Stream patrick.russo@streamrealty.com
Russo Leasing 801-9397
(312)
Peter Carusso Retail LeasingJLL peter.carusso@am.jll.com
228-2926Parking: Parking
The parking facility at 500 North Michigan Avenue is available to all building tenants for monthly
parking.
A Parking attendant is on duty Monday - Friday, 7:30 AM - 5:30 PM. The parking facility is managed
by a parking management company.
The 500 North Michigan Avenue parking garage entrance is on lower Illinois Street. A parking
transponder is required to access the door.
Parkers are billed on a monthly basis direct from the parking garage operator. For rates and
availability, please contact Jeries Tadros with SP Plus at (312) 296-6009.
Additionally, discounted parking is available at the Intercontinental Hotel for the tenants and/or guests
of 500 North Michigan Avenue. The Intercontinental Hotel is located across Michigan Avenue, 505
North Michigan Avenue. To receive a discounted rate, the parking ticket will require validation.
Vaidation is available at the 500 North Michigan Avenue security desk.
To ensure the safety and order within the parking garage, please adhere to the following guidelines:
Observe all directions and speed limit directional signage.
Mechanic work or outside services are not permitted to be performed while parked in the facility.
Trailers and/or towed vehicles are not permitted.
Standard Parking, builidng owner and/or JLL is not responsible for any damages to and/or theft from
your vehicle.
Parking garage programs currently in place include:
Car wash service
Vehicle lock-out assistance
Dead battery assistance
Flat tire assistanceSecurity: Overview The 500 North Michigan Avenue Security desk is located in the lobby on the first floor. 500 North Michigan Avenue exercises control over the lobby and all common areas. Individual tenants are responsible for the security of their respective areas. Security Desk Hours: The security desk is manned 24-hours per day, 7-days per week, including all building holidays. During business hours all security assistance inquiries or questions should be directed to the Office of the Building, (312) 291-3500. All after-hours inquiries and/or questions should be directed to the security desk, (312) 205-7429.
Security: Visitor Access Building and security personnel are strictly prohibited to provide access into any tenant space for anyone, (tenant personnel, service provider and/or contractors) unless specifically directed to do so in writing from the tenant to the Office of the Building. Individuals representing themselves as tenants who have forgotten their building access badge will not be granted access, no exceptions. 500 North Michigan Avenue’s main entrance, elevators, common area corridors and stairwells are controlled by a building card access control system. The building’s main entrance, 1st floor elevator lobbies, parking garage, dock and sections of the lower level are monitored and recorded 24-hours per day, 7-days per week. Should you require assistance outside of business hours for deliveries and/or require access for an after-hours meeting/event inside your suite, please contact the Office of the Building, (312) 291-3500. It is a building requirement that all tenants notify the Office of the Building with not less than 24-hours advanced written notice for any visitor requiring access. An After-Hours Access Request Form, located in Forms section of this Portal must be completed, signed by an authorized signatory and sent to the Office of the Building. Upon receipt, a member of the management staff will notify the security desk and/or any other building personnel required for the upcoming visit and grant all required access. Please make all guests, service vendors and/or contractors aware that proper identification is required for after-hours admittance into the building. If additional information regarding visitor access is needed, please contact the Office of the Building, (312) 291-3500.
Security: Building Access 500 North Michigan Avenue’s main entrance doors are located on Michigan Avenue. Building Hours: Monday - Friday: 7:00 AM - 6:00 PM Saturday: 8:00 AM - 1:00 PM 500 North Michigan Avenue is accessible 24-hours per day, 7-days per week, including all building holidays and during non-business hours. Tenants may access the buildings entrance and elevators via a building identification access card. Each building occupant can be assigned a building identification access card through the Office of the Building. A Keycard Request Form found in the Forms section, must be presented to the Office of the Building with an authorized signature for card issuance. A photo ID must also accompany the individual upon arrival to the Office of the Building for a photo and key card issuance. A $10.00 charge will be incurred for any replacement key cards. It is extremely important to notify the Office of the Building of any personnel changes and for any lost or stolen key cards for immediate deactivation. Additionally, prior to move-in, new tenants are required to complete a Key Card Request Form for all employees who are to receive a building ID prior to move-in day. Employee photos and key card issuance will need to be pre-scheduled. Please contact the Office of the Building for scheduling, (312) 291-3500. Should you require additional information regarding building access, please contact the Office of the Building, (312) 291-3500.
Security: Special Events Notice of an event to occur within your leased premises must be delivered to the Office of the Building with not less than 24-hours prior written notice of the event date. A Special Access Request Form, located in the forms section, must be completed, signed by an authorized signatory and sent to the Office of the Building. Upon receipt, a member of the management staff will notify the security desk and/or any other building personnel required for the upcoming visit and grant all required access. It is recommended to schedule a meeting with the Office of the Building to review event details, required documentation and review Building Rules and Regulations. Additionally, janitorial services will need to be pre-arranged accordingly. Further, with not less than 24-hours advanced written notice, a certificate of insurance must be presented to the Office of the Building for any outside service providers, (i.e. caterer, entertainment, etc.). Refer to Vendor Certificate of Insurance Requirements found in the Forms section. Upon receipt, a member of the management staff will verify insurance compliance set forth by ownership. If alcoholic beverages are to be served, Dram Shop insurance will be required to accompany the Certificate of Insurance. Please note, access will be prohibited to any service provider not in compliance. Should you require additional information regarding special events, please contact the Office of the Building, (312) 291-3500.
Security: Building Security Systems The Building Security System (BSS) is the integration of an Access Control and Monitoring System (AMCS) that controls access to specific base building doors and monitors activity at sensitive areas. A Closed Circuit Television (CCTV) security surveillance system uses cameras to monitor the building and a Security Intercom System (SIS) provides two-way voice communications. As part of the AMCS, base building entrances and passenger elevators have card readers that only allow authorized personnel and authorized tenants through. The CCTV uses a combination of fixed and pan-tilt-zoom cameras to capture video throughout the property and system points are monitored at the security desk. Tenants are responsible for security systems for their respective areas. Any tenant provided security systems and equipment (i.e. cameras, access control systems, etc.) are subject to Landlord approval.
Security: Loading Dock Deliveries
500 North Michigan Avenue has a loading dock accessible from lower Michigan Avenue, available Monday -
Friday, 7:00 AM - 6:00 PM. All deliveries must be scheduled with the Office of the Building. Depending on
the size of delivery, it may be required to be scheduled after normal business hours.
Should delivery arrangements need to be made after normal business hours, JLL management requires
that all arrangements be made with the Office of the Building with not less than 48-hours in advance of the
delivery date.
Additionally, a Certificate of Insurance from the delivery company is required per Vendor Certificate of
Insurance Requirements and to be sent to the Office of the Building. Upon receipt, a member of the
management staff will verify insurance compliance set forth by ownership and notify the security desk and/or
any other building personnel required for the upcoming delivery and grant all required access.
Any vendor arriving on site without prior notice and/or building approval, will be refused and required to
comply with the above, prior to building access.
The loading dock is to be used for delivery purposes only. All loading dock parking spaces are on a first
come, first serve basis, with a 15-minute parking limit.
No parking is allowed on the loading dock at any time. Violators will be towed at their own expense.
The loading dock is not to be used as a tenant entrance or egress at any time. Please use the main
entrance on Michigan Avenue to gain access into the building.
If additional information and/or assistance is required, please contact the Office of the Building, (312)
291-3500.
Freight Elevator Dimensions:
Cab Dimensions - 6’4” W x 5’3” D x 9’ H; 11’ on diagonal; 17” x 6’ dog house allowance for a 11’
ceiling height
Elevator Door Dimensions - 42” x 7’
Door Diagonal Dimensions - 7’ x 8”
Weight Capacity - 3,000 lbs.Security: Property Removal 500 North Michigan Avenue requires a Property Removal Pass, located in the Forms section. A pass complete with an authorized signature, must be presented to the security desk upon exiting the premises with any belongings (furniture, IT and electronic equipment, etc.) from the building.
Security: Keys & Locks
All locks to any space within the building must be installed by building personnel or building manager’s
service provider, unless otherwise approved in writing by the Office of the Building. Additionally, all locks
must be keyed to the building’s master lock/key system.
Per all leases, tenants must provide the Office of the Building with keys, combinations and/or security codes
to non-system locks and/or alarm systems. Further, building management personnel may enter into a
tenant’s suite in an emergency situation without authorization. Should the need arise, building management
personnel will inform a designated tenant contact as soon as possible to alert of a suite entry.
Additional suite keys can be provided upon request for a fee.
If an immediate “re-key” is essential, an emergency service call will be placed and charged to the
tenant at a premium rate.
Tenants are responsible for locking doors in and out of their respective areas. Any damage incurred
from failure to do so, shall be borne by the tenant.Security: Solicitation Solicitation of any kind is not permitted. If someone is soliciting in your suite, please contact the Office of the Building, (312) 291-3500 or Building Security (312) 205-7429.
Security: Suspicious Persons Should you or suspect a suspicious or offensive person(s) in the building, please call the Office of the Building immediately. If possible, make note of the appearance, clothing, etc. in an effort to assist building security in locating the individual(s). Additionally, please be aware of strangers in and/or around your premises. Often a question such as, “May I help you locate someone?”, will be enough to deter a potential criminal. Suspicious encounters of this type should be reported to the Office of the Building immediately, (312) 291-3500. If at any time you would like assistance from our on-site security personnel, please contact the Office of the Building and/or speak directly with the security desk, (312) 205-7429.
Security: Lost & Found Contact the Office of the Building (312) 291-3500 to turn in found items or to claim any lost items.
Security: Security Checklist
The following is a list of general office security suggestions, which are offered to you as an aide in
establishing your own internal security procedures:
Restrict office keys and building key cards to those who actually need them.
Keep complete and up-to-date records of the distribution of all office keys and building key cards.
Establish uniform procedures for collecting keys and building key cards prior to the termination of
employees.
Establish a rule that keys or building key cards must never be left unguarded on desks or cabinets.
Require that filing cabinet keys be removed from locks and placed in a secure location after opening
cabinets.
Prevent unauthorized personnel from reporting and/or receiving a lost key and/or building key card
and/or a replacement.
Ensure that a responsible person is in charge of authorizing and/or issuing all keys and building key
cards.
Keep all suite keys systematically in a secured wall cabinet of either your own design or one that
conforms to a commercial key control system.
Clear all desks of important papers.
When working alone in the office at night, lock the front door to prevent anyone from entering.
Keep the police, fire department and building security telephone numbers posted.
Double check to see that all doors are securely locked prior to exiting.Sustainability: Overview 500 North Michigan Avenue recognizes that commercial real estate has a significant impact on the environment. JLL is dedicated to serving as a leader in sustainable real estate services aiming for the highest achievable environmental standards. The content in this section illustrates the current sustainable policies in effect at 500 North Michigan Avenue.
Sustainability: Environmental Tobacco Smoke Control Policy 500 North Michigan Avenue prohibits smoking of any nature inclusive of e-cigarettes anywhere inside the building, including leased spaces and within 25-feet of the building entrances.
Sustainability: Janitorial Services 500 North Michigan Avenue has adopted a Green Cleaning Policy. All cleaning agents used by the janitorial staff are Green Seal certified and/or are an approved cleaning agent in accordance with USGBC guidelines.
Sustainability: Electronic Waste Recycling Electronic waste collection bins are located on the Loading Dock. The e-waste collection bin is for the collection and recycling of all electronic waste inclusive of computers, monitors, printers, scanners, fax machines, external power adapters, cell phones, small appliances and other miscellaneous items that plug into electric outlets.
Sustainability: Light Bulb Recycling Illinois law regulates the disposal of hazardous light bulbs. 500 North Michigan Avenue has adopted a policy to properly recycle light bulbs in accordance with USGBC guidelines.
Sustainability: Construction Waste Prior to the commencement of any tenant alterations, Building Management will review the scope of work, schedule a pre-construction meeting with the tenant and all applicable contractors to overview the Contractor Rules & Regulations Manual. All contractors shall take steps to minimize waste caused from error, poor planning, breakage, mishandling, contamination or other factors. Recycling certificates must be submitted to the Office of the Building upon the completion of all work.
Sustainability: Bike Room 500 North Michigan Avenue offers tenants the use of the Bike Room located in the Parking Garage of the building. Governed by a bicycle agreement, a building occupant can license a bike space for an agreed upon term. Please refer to the Agreement, Release and Waiver for Use of the Bike Room. For more information on the Bike Room and the Agreement, contact the Office of the Building, (312) 291-3500.
Sustainability: Extermination 500 North Michigan Avenue has adopted an integrated pest management policy, whereby caustic chemicals are to be utilized at a last resort. Exterminating services are provided monthly by an outside service provider. Pest control inspections include, all common areas, all service corridors, restrooms, lower level, interior and exterior loading dock and all mechanical areas. Should you find an unwanted critter or two in your space, please contact the Office of the Building for exterminating services at no charge.
Sustainability: Window Cleaning 500 North Michigan Avenue has adopted an Exterior Building Hardscape Management Plan, whereby all cleaning agents and cleaning procedures must comply in accordance with USGBC guidelines.
Sustainability: Trash Removal/Recycling Services Recycling is one of the most pressing issues of this decade. The Office of the Building is eager to ensure that all tenants of 500 North Michigan Avenue do their part to extend the life of current landfill areas. As such, 500 North Michigan Avenue has adopted a comprehensive recycling program and policy, a solid waste management program and policy and encourages all tenants to participate in the building's recycling programs. Paper, plastic, aluminum and glass are collected nightly by the janitorial staff and placed in the recycling container on the loading dock. 500 North Michigan Avenue contracts with an outside service provider for all trash removal and recycling services. The compactors are located on the Loading Dock and are hauled away when full. It is the responsibility of the janitorial staff to remove all trash and recycling from each suite nightly. Upon each tenant move-in, deskside recycling containers are provided. However, it is the responsibility of the tenant to purchase larger containers for work rooms and kitchenettes within your respective areas. A complete list of all recyclable materials is located in the Forms section for use and/or reference. If you have any questions regarding the building’s recycling program, please contact the Office of the Building, (312) 291-3500.
Tenant Alterations: Tenant Alterations Prior to the commencement of any tenant alterations within your leased premises, tenant must receive written approval from the Office of the Building. All contractors and/or sub-contractors must be union workers, licensed and bonded and must meet the Building’s insurance requirements. Additionally, tenant must furnish and deliver all drawings and specifications for review to the Office of the Building and receive Landlord approval. Further, a Schedule of Work, a Vendor Summary Listing of all applicable contractors and sub-contractors contact information, all applicable Certificate of Insurance for all contractors and sub-contractors and all municipal permits required to complete the work be submitted to the Office of the Building. If work is to be performed after normal business hours, tenant representation must be present for the duration of the work unless work involves an interruption to the building’s fire safety system. In that case, building management personnel will be required to be present. A fee or this service may be applicable. An Impairment Form, located in the Contractor Rules and Regulations Manual, must be completed whenever sprinkler drain downs, cores, etc. are required, or at any time building management personnel’s assistance and approval is required. All required forms are to be completed with an authorized signature and submitted to the Office of the Building with not less than 48-hours in advance of the requested date. Upon receipt, building management personnel will review, approve and provide confirmation in writing of access as soon as possible. All contractors and/or sub-contractors must comply with the 500 North Michigan Avenue Contractor Rules and Regulations Manual and adhere to all policies and procedures. Any tenant work not scheduled with the Office of the Building will be refused and the contractor will be required to complete the above prior to being permitted building access. If assistance is needed regarding tenant alterations, please contact the Office of the Building, (312) 291-3500.
Transportation: Overview 500 North Michigan Avenue is easily accessible to Chicago's expressway systems and public transportation, which includes buses, light rail (CTA) and commuter rail (Metra) offering urban and suburban convenience to the building.
Transportation: Expressways
I-90 / Kennedy Expressway
Travel east on I-90 Kennedy Expressway, exit at Ohio Street heading east to Michigan Avenue.
I-55 / Stevenson Expressway
Travel east on I-55 Stevenson Expressway, turn off onto ramp toward US-41 / Lake Shore Drive, bear
left (north) onto US-41 / Lake Shore Drive, exit Illinois Street / Grand Avenue. Follow signs to
Michigan Avenue.
I-290 / Eisenhower Expressway
Travel east on I-290 to end of expressway/downtown Chicago, turn left (north) onto Michigan Avenue.
US-41 / North Lake Shore Drive
Travel south on Lake Shore Drive, exit to Michigan Avenue.
From US-41/South Lake Shore Drive
Travel north on Lake Shore Drive, exit Illinois Street/Grand Avenue. Follow signs to Michigan Avenue.
Public transportation in Chicago is easy and affordable. Chicago Transit Authority (CTA) buses and the
elevated and subway trains will take you to and from 500 North Michigan Avenue in no time.Transportation: CTA
Red Line Train
Exit via Grand Avenue and walk east.
Bus
Bus routes run along Michigan Avenue with various drop offs between Oak Street and Wacker Drive,
including 2, 3, 10, 26, 125, 143, 144, 145, 146, 147, 148, 151, 157. The following bus routes intersect
North Michigan Avenue from the east and/or west 66 (upper Michigan Avenue); 29, 65 (lower
Michigan Avenue).
For bus and train schedules, system maps, CTA bus tracker and trip planners, visit www.transitchicago.com
or contact the CTA (312) 836-7000.Transportation: METRA
The commuter railroad will transport you around the Chicagoland area, with several stations located near
500 North Michigan Avenue.
Ogilvie Station
Located at Madison Avenue and Canal Street.
Union Station
Located at Adams Street and Clinton Street
LaSalle Street Station
Located at LaSalle Street and Van Buren Street.
Randolph Street IC Station
Located at Randolph Street and Michigan Avenue.
For schedules, visit www.metrarail.com.Transportation: Airport Shuttle
GO Airport Express offers airport shuttle services between Chicago area locations and O’Hare and
Midway Airports. The shuttles depart from O’Hare and Midway Airports every 15-minutes for Chicago
downtown and many suburban locations.
Book travel now at www.airportexpress.com.Transportation: Taxi Taxi cabs are plentiful and easy to catch along Michigan Avenue. There are no designated areas to catch a taxi cab. Simply raise your hand and wait for the next available cab to stop for you. Contact Yellow Cab, (312) TAXICAB or by texting your complete pickup address to 777222.
Transportation: Water Taxi For a unique route of travel during the summer months, hop on Wendella’s Chicago Water Taxi for a quick trip down the Chicago River to or from 500 North Michigan Avenue. Contact Wendella, (312) 337-1446. For information on schedules, rates and docks visit www.chicagowatertaxi.com.
Transportation: Public Parking
Discounted parking is available at the Intercontinental Hotel for the tenants and/or guests of 500 North
Michigan Avenue. The Intercontinental Hotel is located across Michigan Avenue, 505 North Michigan
Avenue. To receive a discounted rate, the parking ticket will require validation. Validation is available at the
500 North Michigan Avenue Security Desk.
Luxe Valet - www.luxe.com
Luxe is an on-demand service, similar to Uber but for parking your car. With Luxe mobile app, drivers
can conveniently have a Luxe valet meet them at their destination and to have their car picked up and
parked in one of Luxe Valet’s secure lots.
SpotHero - https://spothero.com
RESERVE AFFORDABLE PARKING IN ADVANCE
For mobile access, download the SpotHero app on your iPhone or Android and book parking right
from your phone.
For parking related questions, call SpotHero, (312) 566-7768.Transportation: Divvy Bike Share
Chicago’s bike share system, with 580 stations and 5,800 bikes across Chicagoland.
Convenient Bike Stations near 500 North Michigan Avenue include:
Michigan Avenue & Oak Street
140 East Oak Street
Chicago, IL 60611
(855) 553-4889
Michigan Avenue & Pearson Street
150 East Pearson Street
Chicago, IL 60611
(855) 553-4889
Divvy Bike Share Service - https://www.divvybikes.com
Get guaranteed docks at select hotspot locations.
During the busy riding season, Divvy offers Valet Service at select stations during peak usage times.
The stations staffed with a Divvy staff member, will be able to accept more bikes than a station
without would typically allow, so you are guaranteed a spot to drop off your bike even if all of the
docks are full.You can also read
