7 & 8 MAY 2019 WILLIAM ANGLISS CONFERENCE CENTRE MELBOURNE, VICTORIA - AME Australia
←
→
Page content transcription
If your browser does not render page correctly, please read the page content below
7 & 8 MAY 2019 WILLIAM ANGLISS CONFERENCE CENTRE MELBOURNE, VICTORIA
WELCOME
Welcome to the Leading Through Excellence & Innovation Conference 2019. This year we will
explore the most successful best practice methodologies being used by operational excellence
practitioners to promote change at all levels of the organisation.
With the theme Empowering Organisational Change AME is a not-for-profit, volunteer based organisation.
and Transformation, Leading through Excellence and Our sole purpose is to provide a practical and reliable
Innovation 2019 will help attendees to: source of continuous improvement learning. This is
your opportunity to connect with key industry leaders
• Understand how the magic of Lean and other and network with like-minded practitioners who are on
continuous improvement methodologies can the journey toward enterprise excellence.
radically improve their business, no matter how
diverse the application may seem at first glance In closing, I would like to say that we are confident that
• Understand, identify and overcome barriers to you will find great value for both yourselves and your
change organisations in this year’s conference programme.
The AME team, along with our valued sponsors and
• Develop new ways of thinking supporters look forward to meeting with you personally
• Increase the engagement among their teams over the next two days. I hope that you enjoy the
• Develop a thriving continuous improvement culture conference.
• Empower their team members to contribute in ways
they never thought possible Guy Bulmer
• Learn how new innovative, intelligent technologies AME National President and 2019 Conference Chair
can be used and leveraged by their enterprise today.
ABOUT THE AME CONFERENCE
The AME is a not-for-profit organisation that prides or have demonstrated an innovative approach when
itself in providing high quality, practical learning pursuing their own Lean journey.
opportunities for those individuals and organisations
that aspire to the goal of enterprise excellence. At the An AME Conference provides you with the opportunity
AME we believe that an exceptionally high standard to develop new relationships by connecting and
of business performance can be achieved through the learning from the best. You will discover practical ways
application of a ‘Lean Philosophy’, one that embraces to apply creative ideas within your own organisation
a continuous improvement mindset across all areas of and build, recapture and rejuvenate your company’s
the business. sense of purpose. You will also benefit by expanding
the depth and breadth of your knowledge, sharpen
As one of Australia’s leading industry organisations, the your lean skills, improve your understanding of lean
AME, will this year be delivering to you an outstanding tools and learn how to integrate industry best practice
conference covering all facets of Operational into your organisation. You will learn about best-in-class
Excellence. Jam-packed with value, the conference practices, so that you can compare your experiences
brings together a select group of high calibre to those of the most successful businesses and make
international and local speakers, who are all leaders in sure that your continuous improvement efforts are still
their profession, and have achieved significant results on track.
2 Leading Through Excellence & Innovation Conference 2019
WHAT’S ON?
Keynote Speakers Best Practice Tours
We have gathered world class keynote speakers who Visit industry leaders’ facilities so you can see what
will inspire your journey to enterprise excellence. really works. We make sure you get to see “hands-on”
tools and skills.
Practitioner Presentations
Special Interest Sessions
We showcase industry leaders who are articulate
advocates for change and will present to you how you Hear what others are doing, share and learn best
can achieve the change you seek. practices, ask questions, dig deeper and network with
fellow participants.
MAIN TOPICS & VALUE STREAMS
Some of the key topics to be discussed at this PEOPLE AND CULTURE
conference will be: Hear how to create an environment in which team
• Continuous Improvement members find fulfillment and inspiration as engaged
• Purpose-Driven Excellence participants in their organisation’s drive for excellence.
• People-Centric Leadership DRIVING TRANFORMATION THROUGH
• Lean CONTINUOUS IMPROVEMENT
• Innovation Learn how to gain the involvement of every team
member, through systematic daily improvement to
• Change in the Workplace
ensure that the desired future state becomes a reality.
• Workplace Culture Examples from across the enterprise will highlight how
employee engagement and applying LEAN thinking led
Value Streams to real bottom-line results.
INNOVATION AND FUTURE THINKING
Conference attendees can choose from practitioner-
to-practitioner presentations organised into four value Learn how to radically rethink the way you are currently
streams doing things so that you can aim for a smarter future.
LEADERSHIP DEVELOPMENT
Leadership is the most critical element in an effective
transformation. Hear examples from different
organisations in a variety of sectors how strong leadership
led to successful LEAN enterprise transformation.
WHAT WILL YOU TAKE OUT OF THIS EVENT?
Learning from the insights of world-class, highly successful practitioners who have been there and done that, you
are provided with a trusted source of knowledge that you can rely on to confidently make the changes needed to
accelerate growth. The leaner processes are, and the more engaged people are, the more productive you become
and the greater your bottom-line success will be. Proven and practical experience is guaranteed at the Leading
through Excellence and Innovation Conference.
Empowering Organisational Change and Transformation 3
GENERAL CONFERENCE INFORMATION
Venue Evaluation
The two-day plenary session will be held at the Angliss Please help us to improve our program by completing
Conference Centre. Participants are requested to enter the Evaluation Form that will be provided.
at the William Angliss Institute main entrance - Building
A, 555 La Trobe Street, Melbourne. Directional signage Special Dietary Requirements
will provide further information to the Conference
Delegates with special dietary requirements who have
Centre on Level 5. The optional events are held at
advised the Conference Office MUST make themselves
various locations around Melbourne. Refer to the
known to the serving staff at all refreshment breaks.
Optional Events page in the Program.
Delegates who have not previously advised of special
dietary requirements should advise the staff at the
Registration Desk Registration Desk immediately so that arrangements
The Registration Desk is located on level 5 at the can be made.
entrance to the function area at the Angliss Conference
Centre. Please direct all enquiries to staff at the desk. Parking
The Registration Desk is open during the following times: The Institute does not have any onsite parking facilities
Tuesday 7 May 2019 8:00am – 5:00pm for participants. Metered parking is available on La Trobe
Wednesday 8 May 2019 8:00am – 4:30pm Street, Little Lonsdale Street and Spencer Street
(carefully check parking rules and rates).
Mobile Phones and Pagers Off-street Parking:
As a courtesy to speakers and other delegates, please Wilson Parking
ensure that all mobile phones and pagers are switched Southern Cross Corner Spencer and Lonsdale Streets
off during the conference sessions.
Melbourne Care Park
Corner of Little Lonsdale Street and Merriman Lane
Dress Code
Melbourne Ace Parking
The standard of dress for the Conference is smart 612 Lonsdale Street
casual.
Public Transport
Liability
By Tram
In the event of circumstances beyond the control
The number 24, number 30 trams and the free City
of AME Conference 2019 and/or the Conference
Circle tram stop right outside the Institute’s Building A
Organisers, no responsibility will be accepted for any
main entrance at 555 La Trobe Street.
losses incurred.
By Train
Name Badges William Angliss Institute is a short distance from both
Name badges should be worn at all times during the Flagstaff train station and Southern Cross train station.
Conference, as they are required for entry to the
sessions. Your name badge can be collected at the Cancellations/Refunds
registration desk.
Please note that no refunds will be issued by the
Conference Office for any site tours and/or registration
Photos pre-booked or booked on-site at the Conference.
AME may take photographs during this event and may
use those photographs for AME’s purposes.
4 Leading Through Excellence & Innovation Conference 2019
OPTIONAL EVENTS
Monday 6 May 2019 Thursday 9 May 2019
Lean 101 Lego Simulation TWI Kata Simulation
TIME: 8.45am for 9.00am start – 1.00pm TIME: 8.15am for 8.30am start - 1.00pm
LOCATION: Australian Red Cross Blood Service LOCATION: Angliss Conference Centre
100 - 154 Batman Street Level 5 / 555 La Trobe Street
West Melbourne VIC 3003 Melbourne VIC 3000
Australian Red Cross Blood Service Daily Management Workshop
Plant Tour
TIME: 8.30am for 9.00am start – 3.00pm
TIME: 1.00pm - 4.30pm LOCATION: Note Printing Australia
LOCATION: Australian Red Cross Blood Service 1/9 Potter Street
100 - 154 Batman Street Craigieburn VIC 3064
West Melbourne VIC 3003
Bosch Australia Plant Tour
Conference Welcome Dinner
TIME: 2.00pm - 4.30pm
TIME: 6.30pm – 9.30pm LOCATION: Bosch Australia
LOCATION: Angliss Restaurant 1555 Centre Road
550 Little Lonsdale Street Clayton, VIC 3168
Melbourne VIC 3000
Empowering Organisational Change and Transformation 5
PROGRAM OF EVENTS DAY 1
TUESDAY 7 MAY 2019
08.00 AM REGISTRATION / ARRIVAL TEA AND COFFEE
08.30 AM OPENING REMARKS Barry McCarthy AME Australia Conference Chairperson
08.40 AM WELCOME TO THE CONFERENCE Guy Bulmer National President, AME Australia
08.45 AM SPEAKER PRESENTATION
Lean is Simple, Lean is Fun
Paul Akers President of FastCap & Author of 2 Second Lean (USA)
09.45 AM ON THE COUCH with Paul Akers
10.15 AM MORNING REFRESHMENT & NETWORKING includes Paul Akers Book Signing
10.45 AM SPEAKER PRESENTATION
Realising a Challenging Goal through Teamwork and Lean Thinking
David Fargier OSA Operations Manager at Fisher & Paykel Healthcare, New Zealand
Matthew Rogacion OSA Continuous Improvement Manager at Fisher & Paykel Healthcare, New Zealand
11.25 AM SPEAKER PRESENTATION
Building Lean Ghetto’s – Positive Spaces within an Ambivalent or Hostile Organisational Culture
Michael Schembri Head of Corporate Services at Fuji Xerox Australia
12.05 PM SPEAKER PRESENTATION
Empowering People to Push Boundaries in a World That’s Not Flat – Our Magic Story
Jill Barnett General Manager at Magic Mobility
12.45 PM LUNCH
01.30 PM SPONSOR ADDRESS
Technologies Making Life Easier for SME’s
Paul Mason Technology Advisor, Delloitte Australia
01.40 PM SPEAKER PRESENTATION
Scaling up Operational Excellence in a Large Organisation in a Fast-moving World
Tania Montesin Former Head of Operational Excellence, Supply Chain at Woolworths Group
02.20 PM SPEAKER PRESENTATION
Lean Management in the Digital Age
Michelle Lue-Reid General Manager, Store Transformation at Coles Group
3.00 PM AFTERNOON REFRESHMENT & NETWORKING
03.30 PM SPEAKER PRESENTATION
The Art of Excellence: How to Execute
Billy Taylor Director of Manufacturing at Goodyear Tire & Rubber Company (USA)
04.30 PM ON THE COUCH with Billy Taylor
04.40 PM JIM WATKINS AWARD
04.50 PM CLOSING REMARKS Barry McCarthy AME Australia Conference Chairperson
05.00 PM NETWORKING DRINKS
06.00 PM CLOSE OF DAY ONE
6 Leading Through Excellence & Innovation Conference 2019
INTERNTATIONAL KEYNOTE SPEAKERS DAY 1
PAUL AKERS BILLY TAYLOR
Founder and President of FastCap and Director of Manufacturing
author of 2 Second Lean Goodyear Tire & Rubber Company
Paul Akers is founder and president of FastCap LLC, Billy Taylor is the director of manufacturing at
based in Ferndale, WA. FastCap is an international Goodyear Tire & Rubber Company. He brings more
product development company founded in 1997 with than 25 years of experience in all phases of operations,
over 2000 distributors worldwide. Born and raised in management and leadership. He has a track record of
Southern California, Paul was drawn towards excellence improving production efficiency and building employee
and high standards from an early age. At the age of engagement at all levels of an organization.
15, he built his own guitar and earned the attention
of guitar designer Bob Taylor, who mentored and Billy has been called upon by universities, international
eventually put him to work for Taylor Guitars. As a true conferences, global publications and the U.S. Army to
American innovator, Taylor made a lasting impression demonstrate practical examples of how to drive and
on Paul, where he was part of building over 2000 world sustain effective results through embracing your culture
class musical instruments. and enabling employee ownership. He is a disciple of
continuous improvement processes and a certified Six
Paul catapulted into the business world when his knack Sigma Black Belt business leader.
for problem solving led to an invention and eventually
to his own manufacturing business that started in Since joining Goodyear in 1989, Billy has progressed
his garage. Through a series of twists and turns, he through a series of leadership positions. He has served
discovered lean and the Toyota Production System (TPS) as plant director for both union and non-union facilities,
which helped to launch his business from the garage leading lean transformations in Goodyear’s largest and
into the successful international product development most complex tire-producing sites.
company known as FastCap. Using Lean, his company A servant leader, Billy is a member of the executive
has prospered and expanded even in times of economic advisory board for the Shingo Institute, Utah State
downturn. He has never had to lay off an employee, University Jon M. Huntsman School of Business. He is
nor cut one salary and currently offers the highest entry currently chairman of the board for the Goodyear Good
level pay for any business in the region. Government Fund and serves on the executive board
Paul has thousands of followers of his weekly of Saint Vincent-Saint Mary High School. He earned his
broadcast, The American Innovator, where he teaches MBA from Baker University and a Bachelor of Science
about the power of innovation and lean thinking. He degree in electrical engineering from Prairie View A&M
also shares his insights and observations, along with University.
staggering photography/videography from his travels goodyear.com
and adventures around the world.
In 2010, Paul ran for the U.S. Senate in Washington
State on a lean platform of transforming government
by empowering people. After the election, he has
continued to work with various government agencies
teaching them lean thinking and helping them create
a lean culture in government organisations throughout
the country.
paulakers.net fastcap.com
Empowering Organisational Change and Transformation 7SPEAKERS DAY 1
• Coach teams in day-to-day Lean
methodology approach.
David has been growing in the
world of industrial operations being
Matthew Rogacion committed to the Medical Devices Michael Schembri
OSA Continuous and Pharmaceutical Industries for Head of Corporate Services
Improvement Manager more than 20 years. He has always Fuji Xerox Australia
Fisher & Paykel Healthcare Limited been working for leading companies
such as Becton Dickinson (BD), Building Lean Ghetto’s – Positive
Catalent Pharma Solutions and Spaces within an Ambivalent or
Fisher & Paykel Healthcare. Fluent Hostile Organisational Culture
in French, English and Spanish, he Mike is the CIO of Fuji Xerox
has developed an international Australia, with 20+ years’ experience
David Fargier experience being an expatriate in growing people and teams in IT,
OSA Operations Manager Canada, in Mexico and to date in Professional Service and Operations
Fisher & Paykel Healthcare Limited New Zealand. within organisations ranging
from technology start ups to
Realising a Challenging Goal Manufacturing expert, he has multinational corporations. He and
through Teamwork and Lean been exposed to Operational his team ‘discovered’ Lean when
Thinking Excellence through 6Sigma and they began to experience issues
Matthew has been practicing and Lean thinking from the beginning trying to scale Agile for operations.
implementing changes using TPS / of his career, becoming one of the
Lean Manufacturing methodologies BD’s Lean leaders and reaching Presentation Overview
since 2008. He gained his plant management responsibilities
Unless you are the Managing
knowledge through his 8-year at Catalent Pharma Solutions and
Director, your decision to follow a
experience working for Toyota Fisher & Paykel Healthcare.
‘Lean’ path will at best be ‘somewhat
Motor both in the Philippines and Embedding cultural changes aligned’ with your organisations
in Japan. He moved to Auckland to achieve state of the art prevailing culture and values (at worst
in 2011 to help establish the performance and deliver durable it will be in direct contravention
Continuous Improvement culture results has always been his to them!). Can Lean Management
at Fisher and Paykel Healthcare professional focus. add value to an organisation or sub
for the Respiratory and Acute sections of an organisation when
Care business group and has since Presentation Overview the value of Lean Management is
moved to spread the knowledge not recognised by that organisation?
The overmoulding team’s journey
to the Obstructive Sleep Apnoea i.e. Can Lean Management succeed
on how to overcome challenges and
business group. without Executive support? Mike
how different functions broke the
barriers of working within their silo believes it can!
Some of his early achievements
include: and started working as one team to He has seen leaders create
achieve business needs. ‘positive ghettos’ within prevailing
• Improve and change the
information, material and organisational cultures. If a ghetto
What Attendees Will Learn
manpower flow for 14 Toyota is defined as ‘…an area of a city (or
Key learnings will be around the organisation), occupied by a minority
vendors as a pilot of TPS
power of a shared, challenging group.’, a positive ghetto is where
implementation
and SMART goal and how low-tech this occupied space is better than the
• Develop and support the high-touch solutions can achieve wider area it is located within.
implementation of standard incredible results while creating
work within 23 production lines a virtuous culture of continuous Mike will share his teams’ story,
in F&PHC improvement. lessons learned and some
• Help improve the inventory sage advice on advancing Lean
fphcare.com/nz Management in IT and Billing
levels across RAC business.
divisions within wider organisations
• Improve, develop and implement
that are ambivalent and sometimes
the kaizen process across both
even hostile.
businesses
8 Leading Through Excellence & Innovation Conference 2019SPEAKERS DAY 1
What Attendees Will Learn into a world outdoors they could specialise in tech products and
Attendees will learn how Mike only aspire to. Magic Mobility now helps other SMEs to leverage
and his team created their own began in 1994 and the company transformative technologies to
‘Positive Ghettos’ (i.e. positive quickly grew from local sales to improve their products, processes
spaces) in the face of organisational an export market. In 2010 it was and services.
inertia/resistance improving time for a transformation from
customer value. Attendees can four “managers”, twenty “staff” Presentation Overview
utilise these learnings to develop and three site locations into a There are a wealth of technologies
their own plans to implement Lean consolidated HQ from which it available to SMEs that can help to
management within their own sub could be scaled. Jill joined Magic improve their products, processes
sections of organisations. Mobility as GM following a Global and services.
Corporate career. The goal was
fujixerox.com.au simple: “De-Ash the business” This presentation provides
(remove the tacit knowledge). She an overview of some of the
created a shared language so that technologies and tools which can
Magic could articulate who they be used along the lean journey to
serve and how. minimise waste and lift business
competitiveness.
What Attendees Will Learn
business.gov.au/assistance
• How to identify true lean
Jill Barnett leadership, the heart and
General Manager soul of Magic’s Magic
Magic Mobility • Identifying, articulating and
following your True North
Empowering People to Push
Boundaries in a World That’s Not • Transforming a family owned
Flat. Our Magic Story. business into a Global Enterprise
Jill has found her calling. Her True magicmobility.com.au
North is aligned to Magic Mobility’s:
To empower people to push
boundaries to experience a World
(life) that’s not flat (physically and
emotionally). She has dedicated the
last 8 years to transforming Magic
Mobility from a family business into
a serious global player. Paul Mason
Technology Advisor,
Presentation Overview
Delloitte Australia
From humble beginnings as
an apprentice in a wheelchair Technologies Making Life
factory, Ashley Daff observed that Easier for SME’s
all wheelchairs were made for Paul has extensive experience in
indoor use and pathways. This software, hardware and systems
jarred with his values and zest engineering and has led the
for life. With his maverick style, development of market-leading
empathy and mechanical drive he products at home and abroad.
decided to design wheelchairs for Paul has founded successful
people: people with real lives and e-commerce businesses that
real needs. He tantalised clients
Empowering Organisational Change and Transformation 9SPEAKERS DAY 1
What Attendees Will Learn Presentation Overview
• Ever increasing importance of The Digital Age presents unique
continuous improvement and opportunities and challenges for
lean foundations. organisations.
Tania Montesin • Applying operational excellence Digital technologies undoubtedly
Formerly Head of effectively in large organisations. provide huge opportunities and
Operational Excellence • Applying lean in traditional levers for improvement. However,
Woolworths Group manufacturing, logistics organisations that install these
and in advanced automated digital solutions without considering
Scaling up Operational Excellence environments. the value stream holistically, run the
in a Large Organisation in a Fast- risk of failure.
moving World.
Learn how lean fits into this new
Tania is an innovative Value Chain
reality and how it can play an active
and Supply Chain Optimisation
role in the success of your digital
Executive who creates and delivers
transformation alongside agile,
sustainable strategies by developing
design thinking, etc.
internal capability while leveraging
industry and supplier collaboration. What Attendees Will Learn
She brings together commercial Michelle Lue-Reid
requirements, process and systems Whether the opportunity is in
General Manager, the beginning, middle or end of a
and people capability to help Store Transformation
organisations succeed by drawing particular value stream, you will
Coles learn how some organisations’
on her extensive experience across
FMCG, building and construction digital transformations were
Lean Management in supported by powerful and practical
and chemical industries. She is an the Digital Age
accomplished leader, mentor and use of:
Michelle Lue-Reid is General
coach and enjoys building highly • Lean principles (includes the
Manager, Transformation for Coles.
effective and engaged teams. Tania Shingo model for operational
She is responsible for leading and
applies a focused agile approach excellence)
managing significant strategic and
to achieve strategic goals with a • Design thinking
multi-business change programs
future mindset encompassing cross-
across Coles Supermarkets in • Agile development practices
functional and individual employee
Australia. Previously, Michelle held
contributions. • Process-centric technologies
senior executive and management
roles in financial services, airline, For example, adopting and
Presentation Overview judiciously using these principles:
and management consultancy
The importance of operational sectors. Michelle is a Certified • Makes it is much easier to
excellence principles remains Master Black Belt, a Shingo identify the right areas and the
fundamental to building a Prize examiner for operational levers to make changes
responsive business in an era of excellence, and a licensed
rapid technology change. • Creates customer centricity by
Professional Engineer (in Ontario,
identifying what they value and
How to apply it to large Canada). She is passionate about
the flows of value creation
organisations who have taking on challenges that matter to
customers and colleagues • Builds management systems
experienced lean before has even
so that value is delivered
more considerations. What are
consistently
the challenges of implementation
on a large scale, where results are • Encourages continuous
expected quickly? improvement
10 Leading Through Excellence & Innovation Conference 2019PROGRAM OF EVENTS DAY 2
WEDNESDAY 8 MAY 2019
08.00 AM REGISTRATION / ARRIVAL TEA AND COFFEE
08.30 AM OPENING REMARKS Barry McCarthy AME Australia Conference Chairperson
08.45 AM INTERACTIVE SESSIONS CONCURRENT SESSIONS
How to Empower High-Impact Kata in the Cultivate High- PART 1
your People Coaching for Classroom quality Connections Future Map: Future-
through 2 Second Sustainable Oscar Roche to Better proofing Australian
Lean Organisational Director, Collaborate, Cope Manufacturing SME’s.
Andrew Smith Change TWI Institute and Create Positive David Chuter
Director, Barry McCarthy Change CEO, Innovative
Value Added Explicador, Marcia Ryan Director, Manufacturing CRC
ProtypoNous Wellbeing Works
NOTE: This is a 3 hour
workshop that runs over
ROOM: FLAGSTAFF 1 ROOM: FLAGSTAFF 2 ROOM: DOCKLANDS 1 ROOM: DOCKLANDS 2 both Interactive Sessions
10.15 AM MORNING REFRESHMENT & NETWORKING
10.45 AM INTERACTIVE SESSIONS CONCURRENT SESSIONS
Connections: The Power The People Operational PART 2
Team Based PDCA of Leader Side of Lean Excellence in the Future Map: Future-
Problem Solving Standard Work Errol Benvie Industry 4.0 Era proofing Australian
Tim Odokeychuk Barry McCarthy Principal Director, Ishan Galapathy Manufacturing SME’s.
Victorian Chair, Explicador, Wisdom Lab Capability Unlimited David Chuter
Lean Construction ProtypoNous Betsy Kuo CEO, Innovative
Institute Australia Sealed Air Smart Manufacturing CRC
Factories Please bring a fully charged
James Magee laptop or device (tablet,
Operations Feedback phone) that is WIFI enabled
Systems
Ming Dong
Minitab
ROOM: FLAGSTAFF 1 ROOM: FLAGSTAFF 2 ROOM: DOCKLANDS 1 ROOM: DOCKLANDS 2 ROOM: CLASSROOM
12.15 PM LUNCH
01.00 PM LEAN IN ACTION – AUSTRALIAN CASE STUDIES CONCURRENT SESSIONS
PEOPLE AND CULTURE LEADERSHIP DEVELOPMENT
Fostering a Respectful Workplace. A Foundation I’m the Best Boss Ever
for Cultural and Service Transformation Just Ask Me
Louise Palmer Jamie Gooding
Chief Experience Officer, Dental Health Services Victoria HR Business Partner, Boeing
A Team Based Approach to Frontline Leadership Development – How to Help
Culture Development your People find their Leadership Identity
Simon Flack Anne Koopmann-Schmidt
Business Improvement Manager, Darwalla Group Head of Quality, Bombardier
ROOM: FLAGSTAFF ROOM: DOCKLANDS
2.30 PM AFTERNOON REFRESHMENT & NETWORKING
03.00 PM LEAN IN ACTION – AUSTRALIAN CASE STUDIES
DRIVING TRANSFORMATION THROUGH CONTINUOUS IMPROVEMENT
Integrating Lean Principles into Digital Transformation
Michael Fromberg Director, Corporate Development at Knox City Council
Embedding a Lean Culture throughout the Blood Service
Mitra Burns National Lean Manager, Australian Red Cross Blood Service
ROOM: FLAGSTAFF
04.30 PM CLOSING REMARKS Barry McCarthy AME Australia Conference Chairperson
04.45 PM CLOSE OF CONFERENCE
Empowering Organisational Change and Transformation 11INTERACTIVE SESSIONS DAY 2
INTERACTIVE SESSION Andrew is now travelling around New Zealand
HOW TO EMPOWER YOUR PEOPLE spreading the word about the power that Lean can
THROUGH 2 SECOND LEAN have in your day to day life. With his family and
a 10-meter caravan in tow, Andrew is creating an
This session will focus on the achievements that
e-learning platform to share the power of Lean to as
NZWindows and Andrew experienced since
many people as possible.
implementing 2 Second Lean as their main focus of
their Continuous Improvement Journey.
INTERACTIVE SESSION
Andrew will demonstrate some of the tools which they
used to create the greatest impact on adding value HIGH IMPACT COACHING FOR SUSTAINABLE
to their team. He will show some of the results they ORGANIZATIONAL CHANGE
received and the power that following the 3 pillars of It has become evident that coaching is a critical success
Lean had on their day to day operation. Andrew will factor for achieving lean transformation and continuous
provide some key take away that you can use tomorrow improvement. The ultimate goal of lean coaching is to
to have an impact on your work and home life. Finally, enable people to reach their potential, thus optimising
he will provide an opportunity to have an open floor their own performance and the value they add to the
discussion about how you think 2 Second Lean would organisation. In the coaching role, leaders are asking
work in your business. powerful questions rather than giving specific advice or
answers. Effective coaches learn how to help a person
What Attendees Will Learn discover answers to facilitate their own learning and
• Learning about the power of having fun development. When leaders learn and practice lean
• Seeing how following the 3 pillars of 2 Second Lean coaching, a culture of continuous improvement become
can create an amazing culture pervasive and long-lasting. This workshop ensures
empathy, heart and purpose is right at the centre of
• See firsthand what 2 Second Lean improvements
Lean, and gives practitioners a turbo boost to improve
look like
performance. By equipping them with coaching skills
• See how quickly videoing the improvements was that perfectly complement what they are already doing,
embraced and the impact on the team this had both Lean practitioners and their teams feel more
• Understand the power Lean has on your own empowered, more engaged and able to do more with less.
personal life.
Barry McCarthy
Andrew Smith Explicador
ProtypoNous
Director
Value Added Barry McCarthy has a wealth of knowledge in the field
of operational excellence. Barry is a recent graduate
Andrew Smith is a Lean practitioner who began his
of the Toyota Production System, but will always be a
Lean journey in the Rotorua Aquatic Centre and saw
student. Experiencing the rhythmic production lines
that lean is more than just a set of tools. It is all about
of Australia, Thailand, Indonesia, Kentucky, and of
respect for people and about celebrating their ideas
course Japan at its heart, has been meaningful work.
and willingness to change. Employing this belief he
Barry specialises in the implementation of integrated
then successfully implemented the Lean program in a
systems and routines; always respecting human
Window Fabrication company in Tauranga, NZ. During a
resource development. He has implemented company-
busy growth period over 4 years which saw staff levels
wide: Hoshin Kanri, Toyota Business Practices, On-job-
increase from 80 to over 200, NZWindows implemented
development, Leadership Development, and the Toyota
Lean across all areas of the business, including nearly
Way. At the shop floor level: Management, Engineering,
1,000 improvement videos loaded on to YouTube.
and Logistics Development Systems, Jishuken,
Andrews true passion for Lean was discovered after Standardised work, A3, and PDCA. He worked in the
reading the book 2 Second Lean by Paul Akers. He Toyota Institute, Manufacturing Organisational Planning
began understanding the amount of waste we have all and Development, and the TPS office within Toyota.
around us and realised that by fixing what bugs you,
you not only change your working environment but also
experience life-changing impacts in your personal one.
12 Leading Through Excellence & Innovation Conference 2019INTERACTIVE SESSIONS DAY 2
INTERACTIVE SESSION INTERACTIVE SESSION
KATA IN THE CLASSROOM CULTIVATE HIGH-QUALITY CONNECTIONS TO
Participate in hands-on Kata training to gain a deep BETTER COLLABORATE, COPE AND CREATE
understanding of how you can experiment your way POSITIVE CHANGE
forward instead of having to decide your way forward. The quality of our daily interactions with work colleagues
Oscar Roche from the TWI Institute will run a hands-on determines how fast and how well we collaborate and
exercise that introduces the scientific-thinking pattern cope with conflict and challenges. With little time and
of the Improvement Kata. After this session, you will be resources, how can leaders rapidly strengthen relationships
able to run and use the exercise yourself. in teams that are key to creating positive change?
Scientific thinking is a basis for creativity and This workshop introduces strategies to build high-
successfully pursuing seemingly unattainable goals. quality connections (HQCs) – interactions with others
The Improvement Kata (IK) is a four-step scientific that give greater energy and capability for action to
striving pattern that is practiced in many business get things done. You will learn and practice four key
organizations. It makes scientific thinking a teachable tactics to super charge your interactions - to be more
skill anyone can learn. The Kata in the Classroom trusting, respectful, helpful and playful together. Use
exercise (KiC) has participants go through each step the takeaway tool to embed these tactics at your
of the Improvement Kata pattern in a hands-on workplace. If you want you and colleagues to become
activity. Participants work in teams on a number of more resilient, more open to accept new ideas, more
self-generated iterations to complete a small puzzle. collaborative and engaged, then come and learn how to
Participants follow the Improvement Kata pattern to create and cultivate HQCs.
(1) face a challenge, (2) measure where they are, (3)
establish a next goal and (4) experiment toward that What Attendees Will Learn
goal in three-minute rounds. • How high-quality and low-quality interactions impact
people and performance
Oscar Roche
• What a high-quality connection looks like and why
Director
we need more of them
Training Within Industry Institute and
Visual Workplace Australasia • Four ways to boost the quality of your connection
with others
Oscar Roche has worked in operations management
• Practical tactics to create positive change across your
with Fonterra, Golden Circle and Mildura Fruit Juices.
organisation
He started his own business in 2000, focused on
building the capability of people in reaching operational • To diagnose team issues and choose the best tactic
goals. Roche was trained by the TWI Institute in to take
2010 and has facilitated application of TWI skills with • How to embed these practices back at work and be a
South Australian Health, DeBortoli Wines, Tatura positive leader
Milk Industries, Warburn Estate, Vitasoy Australia,
McWilliams Wines and others. The basic leadership of
skills, JI ad JR in particular, are a foundation to most Marcia Ryan
improvement projects that he facilitates across all
Director
industries or businesses.
Wellbeing Works
Marcia Ryan, Founder of Wellbeing Works, is an
engaging and experienced trainer, with over two
decades of Organisational Development experience,
working with organisations to build capability in
leaders and teams to perform at their peak. Marcia
designs and delivers wellbeing and resiliency training
programs, provides positive leadership coaching and
can advise how to implement strength-based initiatives
in organisations to embrace change and create thriving
teams to optimise performance.
Empowering Organisational Change and Transformation 13INTERACTIVE SESSIONS DAY 2
INTERACTIVE SESSION He is passionate about local industry and creating
FUTURE MAP – FUTURE-PROOFING AUSTRALIAN a stronger platform for the wider Australian
MANUFACTURING SME’S manufacturing sector through catalysing investment
in innovation, collaboration and competitiveness.
Please bring a fully charged laptop or device (tablet,
David is approaching three decades of international
phone) that is WIFI enabled.
manufacturing experience, with much of this
NOTE: This is a 3 hour workshop run in 2 parts. experience gained in the global automotive industry.
Participants will need to attend both sessions. David is a member of Australia’s Industry 4.0 Advanced
Competing in today’s increasingly digitalised world and Manufacturing Forum, responsible for the innovation
winning in the fourth industrial revolution requires and research work stream. He is a Director of the CRC
global context and market access, entrepreneurial Association and a Member of the Australian Institute of
leadership, a culture of innovation and the adoption of Company Directors. David joined IMCRC in June 2016.
new emerging technologies. But above all, it requires a
different set of thinking. INTERACTIVE SESSION
Whether you are new to digital manufacturing or well on CONNECTIONS - PDCA PROBLEM SOLVING
the journey, the futuremap workshop will give you valuable CONNECTIONS is a hands-on simulation designed to
insights into the current state of your business and then create team-based problem-solving at a transformative
have you consider where you aspire to be, and by when. level for organisations of all types and sizes no matter
Interactive and packed with industry examples, the where they are on their journey. Using an iterative
workshop is intended specifically for you if you are a Plan Do Check Act methodology, Teams will transform
manufacturing business owner or senior executive (e.g. their value stream using Strategic Policy Deployment
General manager) to help you: and People Alignment, Process Re-design and the
Application of Technology improving the Customer
• think differently about the opportunities and Journey to win. Put on your hardhat and hi-vis and
challenges of digital manufacturing; come along to this exciting learning-through-doing
• map the current state of your business with respect session to make new connections!
to capabilities and characteristics vital for future
competitiveness and success, and compare this to
where you aspire to be in two years from now; Tim Odokeychuk
• understand the primary gaps between your current Victorian Chair
state and your aspirations, to assist you to develop Lean Construction Institute Australia
your key areas of focus and potential investment;
Tim is an experienced business improvement
• understand where assistance may be sought to help professional who cares deeply about challenging
you on your transition to digital manufacturing. the status-quo in pursuit of business excellence and
sustainable growth. With extensive end-to-end
Prepare to be inspired, learn, and grow as you spend
experience using proven continuous improvement,
the workshop assessing and mapping your business’
innovation and organisational development
manufacturing capabilities and characteristics using
methodologies, Tim is as proficient as he is passionate.
futuremap, a business diagnostic tool developed
Spending nearly all of his career with a global industry
by IMCRC, and deployed in collaboration the
leader, Tim has facilitated improvement projects in
Entrepreneurs’ Programme and industry partners.
over 25 independent operations resulting in millions
of dollars in savings and increased levels of quality,
safety and customer satisfaction. Tim holds a leading
David Chuter professional certification, ASQ Certified Manager of
CEO Quality / Organizational Excellence, demonstrating
IMCRC his knowledge, proven application and operational
David Chuter is CEO and Managing Director at the excellence leadership abilities to a global standard.
Innovative Manufacturing CRC (IMCRC). David is an
experienced senior executive with a strong industry
record in leading strategic business growth, operational
management and change in the manufacturing sector.
14 Leading Through Excellence & Innovation Conference 2019INTERACTIVE SESSIONS DAY 2
INTERACTIVE SESSION INTERACTIVE SESSION
THE POWER OF LEADER STANDARD WORK THE PEOPLE SIDE OF LEAN
For lean companies, leader standard work changes Lean is fundamentally a human technology which must
the focus of managers and employees from being be encoded into the human brain through learning and
the primary problem solvers to building the only then can someone deliver Lean Excellence. Trouble
problem-solving muscle of their organisation. Leader is humans have evolved via an Apprenticeship to Mastery
standard work is part of the infrastructure of a lean model and so Excellence is deceptively harder than we’ve
management system that includes: Pursuit of True expected. Then if people are materially different across
North, standardised work, visual management, people the world, surely not everyone can do Excellence at the
development, and accountability systems. Leader same pace so what are the inherent differences in people
Standard Work involves daily team reflection, walking which make them more or less suited to delivering Lean?
the gemba (the place where value is added), observing
abnormalities, asking questions, and supporting The seminar will explore human nature from a Lean
people in the improvement process. This workshop will perspective.
highlight these key elements.
What Attendees Will Learn
Attendees will:
Barry McCarthy • understand how people learn and think and
Explicador recognise how different people might be more or
ProtypoNous less suited to being a great Lean deliverer.
• understand and appreciate Lean itself differently
Barry McCarthy has a wealth of knowledge in the field
through a human nature perspective.
of operational excellence. Barry is a recent graduate
of the Toyota Production System, but will always be a • appreciate how Lean remains suboptimal until the
student. Experiencing the rhythmic production lines Humanity of Lean can be optimised.
of Australia, Thailand, Indonesia, Kentucky, and of
course Japan at its heart, has been meaningful work.
Barry specialises in the implementation of integrated Errol Benvie
systems and routines; always respecting human Principal Director
resource development. He has implemented company- Wisdom Lab
wide: Hoshin Kanri, Toyota Business Practices, On-job-
development, Leadership Development, and the Toyota Errol brings a vast practical wisdom from combining the
Way. At the shop floor level: Management, Engineering, lived experience of a CEO level business career with over
and Logistics Development Systems, Jishuken, a decade as a scholar/practitioner in the Humanities.
Standardised work, A3, and PDCA. He worked in the In the complexity of modern organisations, he believes
Toyota Institute, Manufacturing Organisational Planning leaders are not short on skills or intellect; they are short
and Development, and the TPS office within Toyota. on different choices. Errol has a deep passion for making
Lean work where it is most challenging in the middle
management of Western oganisations.
Empowering Organisational Change and Transformation 15INTERACTIVE SESSIONS DAY 2
INTERACTIVE SESSION
James Magee
OPERATIONAL EXCELLENCE IN THE INDUSTRY 4.0 ERA CEO, Operations Feedback Systems
PANEL DISCUSSION
James Magee is the Chief Executive Officer of Operations
To help Australian manufacturing survive we must Feedback Systems, a company that strives to help
overcome challenges and limitations of both technological manufacturers make better decisions. Prior to his role
issues (such as the application of Industry 4.0 technologies) as CEO, James worked as the Global Sales Director for
and soft-skills of individuals and teams to solve the right OFS, expanding the organisations operations into eight
problems at the right time. Our panel will explore the countries. With over 15 years of experience in the
theme Operational Excellence in the Industry 4.0 Era. Our manufacturing industry, Mr Magee has sighted over
three thought leaders will share their journeys, challenges 500 factories in multiple vertical industries and strongly
and advice in a facilitated and interactive discussion. believes that people and processes are the key to
manufacturing efficiency.
MODERATOR:
OFS (Operations Feedback Systems), founded in Australia
Ishan Galapathy in 2006, is a software solutions company committed to
Director, Capability Unlimited
empowering manufacturers with the tools they need to
Ishan has a wealth of knowledge in the field of Operational drive sustained operational excellence. The OFS software
Excellence, working across six countries for nearly solution delivers key insights by integrating real-time
two decades, including companies such as Kellogg’s manufacturing data, operator input, digitized forms
and Campbell Arnotts. Ishan is an industry expert in and workflows. This enables manufacturers to make
Operational Excellence, a speaker and an author. better decisions, leading to improved overall operational
efficiency, reduced waste and increased profits.
PANELISTS:
Ming Dong
Betsy Kuo
Technical Training Specialist at Minitab
Executive Director, ANZ Supply Chain and APAC
Engineering, Global Leader SMART Factory at Sealed Air Ming is one of only a handful of practitioners across
the Asia-Pacific Region to be a certified trainer for
Betsy has been with Sealed Air since 1991. She started
Minitab’s flagship product, Minitab Statistical Software.
in Duncan, South Carolina headquarters in RD&E after
The training certification process is the culmination of
completing a Masters degree in Chemical Engineering
years of statistical training with real-life application of
at Georgia Tech. A secondment to Fawkner, Australia in
data analysis in the industry. Ming’s formal qualifications
1995 led to permanent residency and a succession of
include an undergraduate degree in Industrial
roles, including Marketing Manager, Technical Manager,
Engineering Management, a Masters of Computer
Operations Manager, Multi-Plant Manager, and more
Science from the University of New South Wales, and a
recently Operational Excellence and Sustainability
Masters of Applied Statistics from Macquarie University.
Director for APAC. She has a demonstrated track record
Ming has a unique and profound understanding of the
of delivering on complex projects and getting Food Care
application of statistics in the business world. In addition,
and Product Care plants stabilised and on a Continuous
Ming has broad business development experience,
Improvement path with a combination of positive
developed through his work in senior technical roles for
leadership, systems, and metrics. Betsy is passionate
large organisations such as Toshiba, OzEmail and National
about Operational Excellence, Business Process
Computing Systems Singapore. His extensive business
Simplification, and Sustainability. She believes work
development and industry experience are the reason
should be challenging and fun for everyone. Her greatest
why Ming has been engaged by some of the world’s
satisfaction comes from helping teams succeed and learn.
largest mining, banking, and medical devices companies,
Betsy will present on SMART factories for the people.
to provide consulting services in the application of data
analysis”. Ming will discuss smart tools to manage
and analyse your improvement projects, and apply
machine learning techniques to understand patterns in
production lines.
16 Leading Through Excellence & Innovation Conference 2019LEAN IN ACTION – AUSTRALIAN CASE STUDY STREAMS DAY 2
PEOPLE AND CULTURE
• Improve health outcomes Ensuring the cultural change program:
• Improve the experience • proceeds from a base of guiding
• Be global leaders with our local principles that are articulated
partners and well understood by all
Louise Palmer stakeholders
• Be a great place to work and a
Chief Experience Officer • is supported by relevant and
great organisation to work with
Dental Health Services Victoria inspiring cultural artefacts and an
To achieve the envisioned ongoing program of learning and
Fostering a Respectful Workplace: transformation it was recognised development
a Foundation for Cultural and that a program of cultural
Service Transformation • embeds and makes explicit the
disruption was required that would
principles and values across the
Louise Palmer has significant be underpinned by a commitment
people value stream and within
senior and executive management to fostering a respectful workplace
organisational systems and
experience including the tertiary culture.
processes
education sector. She has particular
expertise in areas of co-designing, The Respectful Workplace initiative • provides a workplace
leadership and management, involved implementation of a environment that supports
strategy and culture, workforce framework that is: underpinned psychosocial safety and engages
learning and development, by principles of equity, diversity, staff through purposeful co-
organisational design and inclusion, flexibility, wellbeing design and co-creation initiatives
innovation, including Lean people and safety; enacted through core
• is lead through supportive
systems and processes. values of respect, accountability,
leadership, from the Board to
collaboration & transformation;
frontline managers, modelling
Louise Palmer, as part of her role embedded through our people
the values and behaviours
at Dental Health Services Victoria systems & processes; and realised
(DHSV) leads projects that involves through leadership, and employee dhsv.org.au
partnership, engagement and engagement.
collaboration with communities
and consumers to co-design While our journey to cultural
healthcare that enhances consumer transformation continues, there
and employee wellbeing and is strong commitment throughout
experience. She is responsible the organisation to building a
for identifying, recommending, respectful workplace. Notably staff
leading and driving key cultural and are increasingly ‘stepping up and
Simon Flack
structural change projects across standing out’ in holding themselves
and others accountable for living Business Improvement Manager
DHSV in relation to healthcare Darwalla Group
transformation. our values and behaviours enabled
by supportive leadership, systems
A Team Based Approach to
Presentation Overview and processes.
Culture Development
In June 2016, following extensive Simon’s interest in continuous
What Attendees Will Learn
stakeholder consultation, Dental improvement was sparked during
Health Services Victoria published its The learning to date from this
initiative includse the importance his 21 year career with the RAAF. He
Strategic Plan for 2016 – 2021 which completed his Master of Business
was grounded in a commitment to of broad consultation with staff and
other key stakeholders in identifying Administration whilst he was part
transform public oral health services of the Air Force Improvement
in Victoria. The plan sought to drive action based core organisational
values; and articulating the above Team, before joining Rio Tinto as
transformation across the following the Lean Improvement Specialist
strategic themes: and below the line behaviours
related to each value. in the coal division. He consulted
Empowering Organisational Change and Transformation 17LEAN IN ACTION – AUSTRALIAN CASE STUDY STREAMS DAY 2
to Chevron and Conoco Phillips Once they realised the need for What Attendees Will Learn
whilst being part of the Canadian engagement and alignment of the Attendees will learn the critical
based RLG International, before business strategy, and resourcing elements for developing a culture
joining Darwalla as the Business of the program, they gained the of continuous improvement,
Improvement Manager in 2017. momentum for their program. particularly the conversion of
strategy to action through a team-
Presenation Overview Today their CI culture is developing,
based approach as was discovered
they have a cascading strategy and
At Darwalla we grow……. through the journey that Darwalla
monitor their team based KPIs on
This is our mantra, and we grow has been on.
visual performance boards. They
quality chickens, our business, have a successful staff development darwalla.com.au
our customers business, but most program, which led them to being
importantly we grow our people! awarded the Australian Training
Award for Medium Businesses
This is the story of Darwalla’s
in 2017, and a portfolio of
developing CI culture that started,
improvement activity resulting in
as like many organisations, with a
improved performance and profit.
tool focus without the appropriate
resourcing or consideration to
the cultural change required for a
successful transformation.
18 Leading Through Excellence & Innovation Conference 2019LEAN IN ACTION – AUSTRALIAN CASE STUDY STREAMS DAY 2
LEADERSHIP DEVELOPMENT
What Attendees Will Learn by 20% on rolling stock vehicles.
• Understand the basics of where Ann was awarded Victorian Young
individual performance comes Manufacturer of the Year in 2017.
from.
Presentation Overview
Jamie Gooding • Some simple techniques to help
Chief of Staff To foster and maintain a successful
build trust and connection within
Boeing Phantom Works LEAN culture, it is important that
your teams.
your team leads understand their
I’M THE BEST BOSS EVER, JUST boeing.com/defense/phantom- value as leaders and how they
ASK ME! works can lead efficient teams through
confidence, authenticity and trust.
Jamie is currently the Chief of
Your team leads are right at the
Staff for the Phantom Works
centre of where the LEAN magic
team based in Melbourne. Jamie
happens. This is leadership at its
graduated with a Bachelor of
core. By developing the leadership
Chemical Engineering (Honours)
capabilities of your frontline leads,
from the University of Melbourne
a sustainable LEAN culture can be
in 1996. Jamie has 24 years of
Anne Koopmann-Schmidt achieved.
manufacturing industry experience
the majority in the FMCG industry Head of Quality
Bombardier
What Attendees Will Learn
with Nestle. The majority of
Jamie’s career has been spent in This session will give you some
frontline supervisory roles such Frontline Leadership suggestions on how to strengthen
as Production Supervisor and Development – How to Help and develop your frontline leaders.
Production Manager. During his your People find their Leadership • Strengthen the leadership skills of
production career, he gained Identity your team leaders and managers
extensive knowledge in lean Anne Koopmann-Schmidt started • Identify leadership strengths and
manufacturing techniques. Jamie with Bombardier Transport in Berlin, build on them to develop own
made a purposeful lateral career Germany as a Global Graduate leadership brand
change into HR in January of 2011. Trainee and moved to Australia in
His HR roles included People 2012 as a Methods Engineer. Her • Empower your frontline leaders
Advisor and HR Business Partner. understanding and insights into lean to influence and motivate
During this period, he completed manufacturing processes, strong • Foster Lean culture through
his Masters of Human Resources. people management skills, track leadership based on trust and
Jamie joined Boeing in January of record in cost reduction, business respect
2015 as an HR Projects Lead. acumen, problem solving and
This session is for everyone who
implementation of quality excellence,
Presentation Overview manages team leads and managers,
led her to her current role as Head of
but also anyone who is interested
As leaders, there is often Quality and LEAN Australia.
to learn more about building your
a disconnect between our
Anne is proving to be an integral leadership identity and brand.
perceptions of team attitude
part of the Bombardier leadership
and engagement compared with bombardier.com
team. Her achievements at
what the team is thinking. After
Dandenong include savings of
20 years of working in various
over $2.4 million, production hour
frontline leadership roles in the
savings of 6000 hours on a key light
manufacturing industry, Jamie
rail project and successfully reduced
Gooding has some ideas about how
manufacturing throughput time
to reduce this gap.
Empowering Organisational Change and Transformation 19You can also read
