A Benchmark for Digital Workplace Transformation - Cam Harris, Director, Digital Business Solutions, Optus Vaughan Klein, Director, Collaboration ...
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A Benchmark for Digital Workplace Transformation Cam Harris, Director, Digital Business Solutions, Optus Vaughan Klein, Director, Collaboration A/NZ, Cisco
Disruption driving Workplace Transformation
Disruption driving Workplace Transformation
CISCO LIVE 2018 1. The Technology
CISCO LIVE 2018 2. The Employee
CISCO LIVE 2018
3. The Customer
Australian enterprise business rank customer expectations as the
biggest external driver of digital transformation1
5
Our experiences and expectations now start in the home.
Ranked #26
When measured
Ranked #5 as corporates.
OECD rankings
Australian consumers
are ranked 5th in the
world for adopting new
technology in their
personal lives.
OECD rankings
Reality Multiple technologies. Fragmented experience. Frustration.
Reality Multiple technologies. Fragmented experience. Frustration.
Utility: simple, pervasive, accepted.
It just works, without effort.A face-to-face request is 34 times
more successful than an email.
Source: Harvard UniversityWe are still demanding a better way
The Giant Divide
1. UX at the Heart 2. Complexity to Simplicity
Everyone. Mobile. High speed and game changing experiences with 5G.
5G Unlocking the full potential
Collaboration with 5G
What does good actually look like?
CISCO LIVE 2018
Workplace Experience
How Teams typically Collaborate today
People
Documents Team Members
Files External Ecosystem
Assets
Calling Messaging
Audio Chat
Video Your Conversations Supply Operations Marketing
Chain
Project
Document creation
Meetings White boarding
Business Marketing
Ad-hoc & Scheduled Co-creation Sales Agency
Face to Face Partner
ExternalCISCO LIVE 2018
Welcome to a Spark Collaboration Space
• Combining
Activities and Files
People.
Your
• One place to Project Message
collaborate. Call
• Seamlessly.
Whiteboard
MeetCISCO LIVE 2018
And it’s one Continuous Workstream
Before During AfterCISCO LIVE 2018 Workplace Transformation: 1. Supports a Workplace Vision and Strategy 2. Beyond incremental. 3. Maintained and Measured. 4. Deployed and Adopted.
CISCO LIVE 2018
Align Organisational Goals for
Mass Adoption, at Speed.
22Adoption is more than just Training
Adoption Drives
Behavior
3,000 Total Licensed Users
Initial User Training 1. Most are under-utilised
software investments
2. Adoption requires a
planned cadence of
training, webinars and
programs
3. History shows that
Total WebEx
Licenses In Use
Power Users Medium Users Lite Users Personal Success Stories
drives Adoption at SpeedChallenge and Use Case
National Sales team – working out of the office.
Mobile Collaboration for sellers Meetings often meant they had to come in to the
office.
on the go. Laptop and Email centric environment.
Solution
Quick Start Program
✓ 500 Full Webex and Cisco Spark Licences
✓ iPhone and iPad for all Customer Facing Sales
✓ Quick start Training
✓ Ongoing Adoption activities
Outcome
One place to Collaborate :
✓ Video calls and meetings from the field
✓ Quicker to respond to customer needsChallenge and Use Case
Marketing teams with new National Marketing Teams working together on
campaigns and events, with external Agencies,
capability for project productivity. Partners and Customers. Multiple communication
tools creating silos
Solution
Intuitive platform for internal & external
communication.
✓ Full WebEx and Cisco Spark Licences – for key project
teams
✓ Free Spark Licences for non-essential members
✓ Adoption sessions and program for all users
Outcome
One place to Collaborate, at Speed:
✓ Continuous work streams for Events and Campaigns
✓ Less Email and issues with storage and file sizes
✓ Collaboration with Agencies and Cross Functional
teams, quicker to collaborate
✓ Employee engagement is higherHow do you change the game?
Optus point of view.
CUSTOMER EMPLOYEE SPACES
CLOUD TRUST
INSIGHTS & AUTOMATION
OPTUS SMART NETWORK
27It takes a Village with enthusiasm to achieve change 1. Align to the strategy 2. Build the use case 3. Focus on Adoption for ROI
No longer the Future of Work
or a Workplace of the Future.
29No longer the Future of Work
or a Workplace of the Future.
Workplace of Now.
29CISCO LIVE 2018
Optus
helping put the pieces
together.
30Thank you
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