You've Ticked the Box, Now What? - Taking Compliance Training from Good to Great - SCCE
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3/1/2021
You’ve Ticked the Box, Now What?
Taking Compliance Training from Good to Great
SCCE ECEI
March 16,2021
Paul a Davi s
Ki rst en Li st on
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YOUR PRESENTERS
Kirsten Liston
Founder and Principal
Rethink Compliance
Kirsten@rethinkcompliance.com
Paula Davis
Director
Waypoint GRC
Paula.davis@waypointgrc.com
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3/1/2021
OUR SESSION
• How adults really learn
• Why your compliance training might not be
having the impact you want
• Tools and tips to engage your audience
• Build compliance “muscle memory,” and drive
ethical behaviour
• New technologies, new options
• How to move beyond courses/LMSs to credibly
measure impact
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CHARACTERISTICS
OF ADULT LEARNERS
Goal- Autonomous
Autonomous
Orientated Well developed self-concept -
learn in a self-directed way
Goal-orientated
Need to understand the relevance
and applicability of the learning
Problem-
Experienced
Centred
Problem-centred
Motivated by the extent to which
learning will help them solve real
life problems
Experienced
Have a wealth of prior experience
to draw upon
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THE RULES OF
ENGAGEMENT
Or, why your
compliance training
may not be having
the impact you
want…
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Fear Values
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What Why
“Everything we do, we believe in
challenging the status quo. We
believe in thinking differently… We
just happen to make great
computers”
Simon Sinek: How great leaders inspire action
https://www.ted.com/talks/simon_sinek_how_great_leade
rs_inspire_action?language=en
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What How
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Quantity Quality
54 “What I feel bad about is the
government saying that they had
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this wonderful compliance
program, when in fact the
government knows that it wasn’t
getting into people’s heads,
which is what really matters,”
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Risk Learner
The average employee spends
10.90 hours a year on compliance
training
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Just in case Just in time
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Knowledge Skills
Issue spotting
Information seeking
Communication and reporting
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General Specific
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Consumption Impact
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Fear Values
What Why
What How
Quantity Quality
Risk Learner
Just in case Just in time
Knowledge Skills
General Specific
Consumption Impact
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BULDING MUSCLE
MEMORY
And driving ethical
behaviour in practice
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RELEVANT CREDIBLE SPACED SHORT COHERENT
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02 COMPLIANCE
MYTHBUSTERS!
1. You can’t do a lot in a short time
2. Learning requires teaching
3. For analytics, you need big data
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01 CLEAR, SIMPLE, AND FREQUENT WORKS!
The world’s great brands rely on simple, compelling messaging to build business.
Why should the same approach feel insubstantial or indefensible?
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IT ’S NOT WHAT YOU SAY…
…It’s the takeaway
• “Telling” someone doesn’t get
the job done
• Focus on your audience and what
they will take away
• The further a message has to go,
the simpler it should be
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Do the work for your
learner
• Give clear direction — don’t
make them guess
• Connect them to the “why”
• Think executive summary, not
data dump What if less is
• Resist the urge to embellish!
more?
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GOOD DESIGN AIDS UNDERSTANDING & MEMORY
https://neomam.com/interactive/13reasons/
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02 BEING TAUGHT IS NOT
ALWAYS THE BEST WAY TO
LEARN
Adults learn by doing…
….and struggle or effort can be
instructive
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“To improve learning, we must
interrupt the forgetting curve.” TESTING
—Make it Stick
CAN
The power of testing: REINFORCE
LEARNING
• Retrieval is like exercise for a memory – it
makes it stronger
• To be most effective, retrieval must be
repeated, in spaced out sessions
• Repeated retrieval can make skills a reflex – the
brain acts before the mind has time to think
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STRUGGLE CAN
REINFORCE LEARNING
Effort primes the mind for
Adults learn through trial and error
learning.
You remember a solution better if
you’ve struggled with a problem
before being shown how to solve it
Unsuccessful attempts encourage
deep processing of the answer when
it is supplied
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TEACHING CAN
1 9 4 0 ’s St u d y :
Pe r s u a d i n g h o u s e w i v e s REINFORCE
to use margarine LEARNING —
AND
PERSUADE
THE TEACHERS
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03 ANALYTICS:
IMPACT, NOT
VOLUME
You don’t need big data, you need
smart data!
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Data: What are the Challenges?
Hard Hard Hard
to to to
define obtain use
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143/1/2021
Can we measure the impact of
our actions?
Can we identify bad behavior What’s the
early?
ultimate goal?
Can we show our program is
effective?
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What To Measure?
This Photo by Unknown Author is licensed under CC BY-NC-ND
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QUESTIONS?
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