A BRAND NEW ERA UNLEASHING OUR BRAND POTENTIAL - A NEW LOOK FOR "PAN PACIFIC" AND "PARKROYAL" - PAN PACIFIC HOTELS GROUP
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Pan Pacific Hotels Group Limited
Annual Report 2010
A Brand
new era
Unleashing Our
Brand Potential
A new look for “Pan Pacific”
and “parkroyal”
G’day, Australia!
Upping our ante Down Under
Riding Waves in Bali
Relax and rejuvenate
at our newest resort
1
Our TABLE OF
Vision
Creating memorable
contents
hotel experiences…
Our
Purpose Snapshot
Great Brands, Great
Hotels, Great People,
Great Relationships!
Our Milestones
Values 2010/11
• We work better
together because
A Note From
we collaborate,
share, care about Chairman’s
Message
each other and
Pan Pacific communicate openly
with everyone.
Hotels Group • We keep our
processes as simple
and as uncomplicated
as possible and take
Pan Pacific Hotels Group owns and/or manages
full responsibility for
over 30 hotels, resorts and serviced suites across our actions. Our Leadership 45 People’s Republic of China
Asia, Oceania and North America, including those
• We have an “internal 12 Board of Directors 46 Australia
under development. Headquartered in Singapore, ON THE COVER
debate, external 16 Key Management 48 North America
it is a listed subsidiary of UOL Group Limited,
cohesion” culture Pan Pacific Hotels Group Limited
Annual Report 2010
Executives
an established property company in Asia with a with a can-do 49 Our Awards 2010
diversified portfolio. attitude and always 18 Group Structure
50 Our Pipeline Projects
try to have fun.
Our brands 52 Human Capital
As an international hotel management company with more • We enhance our and Development
A Brand
new era 22 Embracing A
than 11,000 rooms including those under development, performance by Unleashing Our
Brand Potential
A new look for “Pan Pacific” Brand New Era 54 Sustainability and Corporate
Pan Pacific Hotels Group is dedicated to creating memorable
and “parkroyal”
always aiming higher G’day, Australia!
Upping our ante Down Under
Social Responsibility
hotel experiences. Its hospitality offerings are grouped and are not afraid
Riding Waves in Bali
Relax and rejuvenate
at our newest resort
24 Pan Pacific Hotels
under two acclaimed brands: “Pan Pacific” features luxurious of making the tough and Resorts
Pan Pacific Hotels our performance
accommodations and refreshing experiences that entice decisions. Group ushers in 28 PARKROYAL Hotels
the senses; while “PARKROYAL” reflects stylish comfort and A Brand New Era, 58 Five-Year Financial
authentic local encounters inspired by the interesting locales
& Resorts
• We respect and
marked by the Summary
refreshment of our
of its hotels. 32 Lifestyle Brands
care for our wider “Pan Pacific” and
61 Financial Review
“PARKROYAL” brand
Pan Pacific Hotels Group builds brands that resonate with community through identities.
being connected OUR Hotels 64 Group Value-Added
guests, customers and associates. It enhances shareholders’ Primed for growth, Statement
value by driving greater innovation, customer focus and and sharing, we also our brands are geared 36 Operations Overview
partner engagement. Complementing its hospitality brands, recognise and value for expansion in Asia, 65 Financial Contents
diversity in every way. Greater China, North 38 Portfolio Summary
the Group also owns and operates the award-winning America and Australia. 65 Financial Calendar
“St Gregory” spas and “Si Chuan Dou Hua” restaurants. Page 22 42 Southeast Asia
a brand
2 new era 3
snapshot Delivering Shareholder Value
Each year, embracing the challenge to drive operational
excellence – ensuring profitability, continued growth and
superior brand performance – has enabled Pan Pacific Hotels
KEY FINANCIAL TRENDS
Group to deliver solid financial results.
2006 2010 CAGR
Revenue $287m $324m 3.10% 2010 was no exception. Continued efforts to grow our portfolio,
RevPAR $105.97 $125.03 4.22% strengthen our brands, nurture stakeholder relationships and
EBITDA $80m $97m 4.94% develop our human capital have stood us in good stead.
Earnings per share* 6.87 cents 7.53 cents 2.32%
Total assets $740m $1,129m 11.13% With these endeavours working together to create memorable
Shareholders' funds $514m $802m 11.75% hotel experiences, we are confident in our ability to deliver
greater shareholder returns for years to come.
* before other gains/(losses)
and fair value adjustments
group revenue $’M RETURN ON shareholders’ EQUITY $’M Net Cash Flow Returns on Assets SOURCES OF FINANCE $’M
350 1,200
900 30% 30
800
25 1,000
25%
700
20
300 800
600 20%
15
500
15% 600
400 10
250 300 10% 400
5
200
5% 200
0
100
200 0 0 -5 0
2006 2007 2008 2009 2010 2006 2007 2008 2009 2010 2006 2007 2008 2009 2010 2006 2007 2008 2009 2010
legend legend legend legend
Hotel property Return Average Singapore Australia vietnam NON- BORROWINGS
ownership investments on Equity Shareholders’ hotels hotels hotels CONTROLLING
Fund average average average INTERESTS
hotel investments Myanmar CHINA malaysia INTERESTS OF
management hotels hotels hotels THE EQUITY
services average average average HOLDERS OF
THE COMPANY
pan pacific
hotels group
average
PAN PACIFIC HOTELS GROUP LIMITED ANNUAL REPORT 2010
a brand
4 new era 5
milestones February May
2010/11 Riding Waves Common Platform for
in Bali Seamless Integration
A hotel management agreement for an integrated resort, SAP was adopted Group-wide as the enterprise and accounting systems enables quicker and
January to be rebranded Pan Pacific Nirwana Bali Resort, was
inked. Featuring 278 luxurious suites and villas, world-class
resource-planning solution across our owned
hotels. A common platform for our operating
more efficient decisions as we streamline
business processes.
amenities and an award-winning golf course designed
Smooth Strides by Greg Norman, this 103-ha development in Tanah
into suzhou Lot overlooks Bali’s magnificent coast and the island’s
spectacular volcanic mountains. June
The opening of Pan Pacific Suzhou
On 1 April, the rebranded Pan Pacific Nirwana Bali Resort setting our
marked our second hotel in China.
was launched amidst champagne celebrations and colourful
Fusing traditional landscapes and
ancient aesthetics with modern
ceremonies. As part of our Vision to create memorable sights on ningbo
hotel experiences, the resort is undergoing enhancements
comforts and luxury, this 481-room
to improve its integrated and holistic appeal. The signing of a hotel management agreement brand-defining additions, coupled with their
hotel welcomed its first guests with
for the 430-room Pan Pacific Ningbo and the location in Ningbo’s up and coming industrial and
premier facilities and unrivalled
200-room Pan Pacific Serviced Suites Ningbo economic zone, are important stepping-stones
personalised service.
was a highlight for our expansion in China. The towards our growth in Greater Shanghai.
a partnership
above par
The Group teamed up
w i t h A s i a n To u r a s
official hotel partner for
its highly anticipated
golf tournaments in the
region. Collaboration with
Asia’s official sanctioning
body for professional
g o l f u n d e r s co re s o u r
mission to reach out to
new customer segments
across Asia.
March
Building Our Brand Membership has
in Bangkok its Privileges
Setting industry standards “Pan Pacific” and “PARKROYAL” launched
in Thailand with round-the- a new guest loyalty programme, GHA
clock personal assistance Discovery, founded on the Global Hotel
is the newly opened Pan Alliance platform, the world’s largest
Cementing Connections Pacific Serviced Suites alliance of 12 independent upscale and
Bangkok. The 148-suite luxury hotel brands. Rewarding members
in china luxury accommodation with ‘Amazing Local Experiences’ unique
offers easy access to the to wherever they travel, the programme
To reinforce our China presence city’s business district and extends more benefits for loyal guests
and deliver on our global expansion trendiest nightspots while and customers of “Pan Pacific” and
strategy, our seventh Global Sales providing all the comforts “PARKROYAL”, thus enhancing their
Office was established in Shanghai. of home. appeal to customers.
PAN PACIFIC HOTELS GROUP LIMITED ANNUAL REPORT 2010
a brand
6 new era 7
July September November January 2011
upping our ante New Perspectives on G’day, Awakening in
down under People Management Australia! Western Australia
Sharing global best practices with HR professionals, our The opening of the 486-
Senior Vice President for Human Capital & Development, room Pan Pacific Perth
Mrs Melody King, spoke on “Harnessing Human Capital signaled the brand’s debut
for Successful Regionalisation in Asia” at the Singapore in Australia. Impressing
Human Capital Summit. the market with signature
hospitality and elegant
accommodations, the hotel
a l s o f e a t u re s s p a c i o u s
October function rooms, indulgent
dining options and great
views of the Swan River.
Sharing Strategic Unleashing our Brand
The Group announced its entry into Insights Potential “PARKROYAL” marked its homecoming
Clicking-in
Australia with three hotels: PARKROYAL to Australia with the 345-room
Darling Harbour, Sydney, PARKROYAL
Demonstrating the Group’s
thought leadership among
Global branding agency, The
Brand Union was appointed
PARKROYAL Darling Harbour, Sydney
and the 196-room PARKROYAL
Online
Parramatta and Pan Pacific Perth. To
industry peers, Mr Patrick to refresh the “Pan Pacific” Parramatta. After a 10-year absence The refreshed “Pan Pacific” and “PARKROYAL” brand
nurture our presence in Australia and
Imbardelli was a panellist and “PARKROYAL” brands. from where the “PARKROYAL” brand websites were launched. With easy navigation and one-
New Zealand and launch our journey
speaker on “Future Trends/ The exercise was aimed at was conceived, the newly rebranded stop reservation just a click away, the new look reflects our
into an exciting growth market, an
Bold Predictions” at the strengthening our brands’ properties put us back on the map rejuvenated brands captured through their new visual and
Oceania Area Team was appointed to
Hotel Investment Conference identities and offerings so with prime locations in downtown verbal identities.
synergise efforts across our Operations,
held in Hong Kong. that they resonate more Sydney and Parramatta.
Human Capital & Development and
strongly with the modern
Marketing & Sales functions.
consumer.
Top Hoteliers Stylish Residences in December
Converge Kuala Lumpur Touchdown in “PARKROYAL” Ventures
Mr Patrick Imbardelli (third from
left), our President and CEO, shared
The opening of the 287-room PARKROYAL Serviced
Suites Kuala Lumpur marked the first “PARKROYAL” Melbourne INTO China
insights on “Global Issues, Local extended-stay product outside Singapore. Exuding
The Group invested further in
Impacts” together with industry stylish comfort replete with modern amenities, the
Australia with an agreement to
experts at the 2010 Australia, New property offers full access to business and leisure
acquire the Hilton Melbourne Airport
Zealand & Pacific Hotel Industry facilities in the heart of Kuala Lumpur.
Hotel. The 276-room landmark
Conference held in Sydney. Mr Eric property is sited at Australia’s second
Levy, Senior Vice President for Growth busiest aviation hub.
& Development, was a panel member
at the discussion on “Hot New Brands,
Hotels & Players Take Centre Stage”.
The Group entered into two hotel management agreements
that will launch the “PARKROYAL” brand in China. The 325-
room PARKROYAL Serviced Suites, Green City, Shanghai
will open its doors in 2012, followed by the 200-room
PARKROYAL Suzhou Taihu Resort, Suzhou in 2014.
PAN PACIFIC HOTELS GROUP LIMITED ANNUAL REPORT 2010
a brand
8 new era 9
chairman’s
During the year, the Group also secured the Redevelopment at The Plaza,
management rights to two new developments Beach Road, Singapore
in China, namely the Pan Pacific Ningbo Works for the redevelopment of the existing
message (comprising 430 hotel guestrooms and 200
serviced suites) and the PARKROYAL Serviced
Suites Green City, Shanghai (325 serviced
Furniture Mall located at The Plaza into a 184-
unit serviced suites, with a column-free ballroom
and meeting rooms, commenced in September
Dr wee cho yaw suites). The two properties are expected to open 2010. Piling works are in progress and the
in the first quarter of 2012. project is scheduled to be completed in the
Chairman, Pan Pacific Hotels Group
fourth quarter of 2012.
In January 2011, the Group rebranded the 486-
room Pan Pacific Perth when the management Acquisition of Hotel in Melbourne, Australia
contract with a third party operator expired. The Group entered into a conditional agreement
The Group’s hotel management The Group also secured the management rights for the acquisition of the Hilton Melbourne
division continued its expansion to a resort development in Suzhou, China. The Airport Hotel for an aggregate cash consideration
200-room PARKROYAL Taihu Resort, Suzhou is of A$108.9 million (or approximately S$141.6
during the year with the addition scheduled to open in 2014. million). The Hilton Melbourne Airport Hotel
comprises a 276-room hotel with three food and
of six new properties to its brands. Corporate Developments beverage outlets and extensive convention and
Incorporation of New Subsidiary in China meeting facilities. The acquisition is scheduled
To enhance the management and operations to be completed on 31 March 2011 and the hotel
of hotels and serviced suites in China, the will be rebranded as PARKROYAL Melbourne
2010 Performance And Dividend Group incorporated a new wholly owned Airport.
2010 saw a strong rebound from the global serviced suites in Singapore benefited from the subsidiary named Pan Pacific (Shanghai) Hotel
economic slowdown in 2009. In line with the increase in visitor arrivals and achieved higher Management Co., Ltd. in Shanghai to support Outlook for 2011
improvements in the global economy, Singapore revenue and profit. the development of our two brands. The economies of Singapore and the region
achieved a strong GDP growth of 14.5% in 2010. should continue to grow in 2011, albeit at a more
International travel and tourism which is driven Overseas Operations Acquisition of Shares in Subsidiaries moderate pace. The Asia Pacific is expected to
by the global economy gained momentum in Outside Singapore, the Group’s hotels in Australia In May 2010, the Company acquired the remaining be the most dynamic region for tourism with
2010 with the Asia Pacific region leading the and Myanmar benefited from improvements in 5% interest in Success City Pty Limited (“SCPL”) strong growth in intra-regional travel. Against
recovery. occupancy and average room rates while the further to the exercise of the put options by the this background of robust outlook, the Group
Vietnam hotels, despite enjoying improved two minority shareholders. Total consideration expects to see improved occupancy and/or
For the year under review, Group’s pre-tax profit occupancy still lagged in average room rates of A$2.0 million (S$2.5 million) was paid for the room rates for its hotels.
before impairment charge and fair value losses when compared to 2009. In Malaysia, while 2,151,042 ordinary shares.
increased by 19% to $60.2 million from the $50.8 the Kuala Lumpur hotel showed improvements Acknowledgement
million achieved in 2009. In 2010, the Group also in occupancy and average room rates, the The Company also acquired from the same Dr Lim Kee Ming who has served as a director
recognised a fair value gain of $10.0 million on average occupancy rate of the hotel in Penang parties the remaining 40% interest in Success since 1995, has indicated that he would not be
its investment properties (2009: fair value loss was affected by the re-opening of a competitor Venture Investments (Australia) Ltd (“SVIA”) standing for re-appointment at the forthcoming
of $1.6 million). As a result, the Group’s profit hotel previously under renovation. Our hotel in November 2010 for a total consideration of Annual General Meeting. On behalf of the Board,
before tax increased by $21.2 million or 43% to in Suzhou, China continues to be affected by A$34.0 million (approximately S$43.5 million). I would like to thank Dr Lim for his invaluable
$70.4 million (2009: $49.2 million). The Group’s increased competition. SVIA is an investment company with its principal contributions in the past 16 years.
net profit attributable to shareholders increased assets being two hotels in Sydney, Australia,
by 36% to $53.6 million from $39.3 million Hotel Management Division namely PARKROYAL Darling Harbour and On behalf of the Board, I wish to express my
achieved in 2009. The Group’s hotel management division PARKROYAL Parramatta. appreciation and thanks to the management and
continued its expansion during the year with the staff for their hard work and to our shareholders
Your Board is recommending a first and final addition of six new properties to its brands. Three Following the acquisitions, SCPL and SVIA and business associates for their continuing
dividend of 4 cents per share (2009: first and of the Group owned hotels were rebranded to became wholly owned subsidiaries. support. My appreciation goes to my colleagues
final dividend of 3.5 cents) amounting to $24 “Pan Pacific” or “PARKROYAL” during the course on the Board for their counsel and guidance
million (2009: $21 million) for the year ended 31 of 2010 when the management contracts with Hotel / Serviced Suites Development during the past year.
December 2010. third party operators expired. The Pan Pacific Hotel & Commercial Development at
Suzhou was rebranded in January 2010 while Upper Pickering Street, Singapore
Operations PARKROYAL Darling Harbour and PARKROYAL Construction works are in progress for the
Singapore Operations Parramatta were rebranded in November 2010. development of the 363-room hotel and
Benefiting from the opening of the two The Group saw the opening of two new serviced approximately 7,300 square metres of office DR WEE CHO YAW
integrated resorts and the pickup in business suites, namely the 148-unit Pan Pacific Serviced space. The project is expected to be completed Chairman
travel, visitor arrivals to Singapore increased Suites Bangkok in March 2010 and the 287-unit in mid-2012. February 2011
by 20% to reach a record high of 11.6 million in PARKROYAL Serviced Suites Kuala Lumpur in
2010. Average occupancy for the hotel industry October 2010. The Group also expanded its
increased by 9.8 percentage points to 86% while profile in Indonesia with the rebranding of the
average room rate increased by 12% to $212 278-room Pan Pacific Nirwana Bali Resort in
in 2010 (2009: $190). The Group’s hotels and April 2010.
PAN PACIFIC HOTELS GROUP LIMITED ANNUAL REPORT 2010
a brand
10 new era 11
our
leadership in this section
Board of Directors
Key Management Executives
Group Structure
PAN PACIFIC HOTELS GROUP LIMITED ANNUAL REPORT 2010
a brand
12 new era 13
1 2 3 4 5
board of directors
1. DR WEE CHO YAW Businessman of the Year in 1990 and as Director at PPHG’s Annual General General Meeting on 21 April 2010. Dr Lim,
Chairman 2001. In 2009, he was conferred a Lifetime Meeting on 21 April 2010. Mr Choe, who is who is an independent and non-executive
Dr Wee is the Chairman of the Company Achievement Award by The Asian Banker. an independent and non-executive Director, Director, is also the Chairman of the Audit
(“PPHG”) and its holding company, UOL is also the Chairman of the Nominating and Remuneration Committees and a
Group Limited (“UOL”). He was appointed 2. MR GWEE LIAN KHENG Committee and a Member of the Executive, Member of the Nominating Committee. He
to the Board since 25 May 1973 and was last Group Chief Executive Audit and Remuneration Committees. He is is also a Director of UOL.
re-appointed as Director at PPHG’s Annual Mr Gwee is the Group Chief Executive of also a Director of UOL.
General Meeting on 21 April 2010. PPHG and UOL and has been with the Dr Lim is the Chairman of Lim Teck Lee
UOL Group since 1973. He was appointed A n a rc h i t e c t a n d t ow n p l a n n e r by Group of companies. He is also a Director
Dr Wee, who is a non-executive and non- to the Board since 20 January 1987 and profession, Mr Choe was the first General of Haw Par Corporation Limited and is
independent Director of PPHG, is also the was last re-elected as Director at PPHG’s Manager of the Urban Redevelopment presently the President of Ngee Ann Kongsi
Chairman of the Executive Committee Annual General Meeting on 28 April 2009. Authority and a Senior Partner of one and Chairman of Ngee Ann Development.
and a Member of the Nominating and Mr Gwee, who is an executive and non- of the largest architectural practices in He is an Honorary President of Singapore
Remuneration Committees. independent Director, is also a Member of Singapore. He was the Chairman of Sentosa Chinese Chamber of Commerce & Industry,
the Executive Committee. Development Corporation, Sentosa Cove Teochew Poit Ip Huay Kuan and Advisor of
Dr Wee received Chinese high school Pte Ltd, Pasir Ris Resort Pte Ltd, a Trustee Network China.
education and he is a career banker with Mr Gwee is a Director of various subsidiaries of NTUC Income and Member of Singapore
more than 50 years of experience. He is the in the PPHG Group and UOL Group. He Tourism Board. He was awarded the Pingat Bakti
Chairman of United Overseas Bank Limited, is also a Director of United Industrial Masyarakat (PBM) Public Service Medal and
Far Eastern Bank Limited, United Overseas Corporation Limited and Singapore Land Mr Choe holds a Bachelor of Architecture the Bintang Bakti Masyarakat (BBM) Public
Insurance Limited, United International Limited and was previously a Director of degree, a Diploma in Town & Regional Service Star in 1995 and 2004 respectively
Securities Ltd, Haw Par Corporation Limited, Overseas Union Enterprise Limited. Planning from University of Melbourne by the President of Singapore and also
United Industrial Corporation Limited, and a Fellowship Diploma from the Royal The Royal Order of the Polar Star “Class of
Singapore Land Limited and Marina Centre He holds a Bachelor of Accountancy Melbourne Institute of Technology. He is a Commander” by his Excellency, the King of
Holdings Private Limited. He is also the (Honours) degree from the University Fellow Member of the Singapore Institute of Sweden in 1982.
Chairman of Wee Foundation. of Singapore and is a Fellow Member of Architects, Singapore Institute of Planners
the Chartered Institute of Management and Royal Australian Institute of Architects. Dr Lim holds a Master of Science
Dr Wee is the Honorary President of the Accountants and Association of Chartered He is also a Member of the Royal Institute (International Trade & Finance) degree
Singapore Federation of Chinese Clan Certified Accountants in the United of British Architects, Royal Town Planning from Columbia University, New York,
Associations, Singapore Hokkien Huay Kingdom and the Institute of Certified Institute, Royal Australian Planning Institute and a Bachelor of Science (Business
Kuan and Singapore Chinese Chamber of Public Accountants of Singapore. and American Planning Association. Administration) degree from New York
Commerce & Industry and a Pro-Chancellor University, USA.
of Nanyang Technological University. Mr Gwee was awarded the Pingat Bakti He was awarded the Public Administration
Masyarakat (PBM) Public Service Medal and Medal (Gold) in 1967, the Meritorious Service In 2009, Dr Lim was conferred the degree
In 2008, he was conferred an honorary the Bintang Bakti Masyarakat (BBM) Public Medal in 1990, and the Distinguished of Doctor of the University of Adelaide
Doctor of Letters by the National University Service Star in 1994 and 2002 respectively Service Order in 2001. honoris causa, for his distinguished service
of Singapore for his accomplishments by the President of Singapore. to the community.
in banking, education and community 4. DR LIM KEE MING
leadership. He was a recipient of the Credit 3. MR ALAN CHOE FOOK CHEONG Dr Lim Kee Ming was appointed to the 5. MR WEE EE CHAO
Suisse Ernst & Young Lifetime Achievement Mr Alan Choe was appointed to the Board Board since 1 June 1995 and was last Mr Wee was appointed to the Board since
Award in 2006 and named Singapore since 2 May 1990 and was last re-appointed re–appointed as Director at PPHG’s Annual 9 May 2006 and was last re-elected as
PAN PACIFIC HOTELS GROUP LIMITED ANNUAL REPORT 2010
a brand
14 new era 15
6 7 8 9 10
Director at PPHG’s Annual General Meeting Inland Revenue and Chief Executive Officer Ernst & Young, Singapore and is currently non–independent Director, is also a director
on 21 April 2010. Mr Wee, who is a non- of Inland Revenue Authority of Singapore. the President and Chairman of the Board of various subsidiaries in PPHG.
executive and non-independent Director, is of Directors of CPA Australia Limited.
a Member of the Executive Committee and Mr Koh is also the Chairman of CapitaMall She oversees the asset management
also a Director of UOL. Trust Management Limited, Singapore Mr Low is a Fellow Member of CPA Australia, of PPHG’s hotel properties and is also
Deposit Insurance Corporation Limited Institute of Chartered Accountants in responsible for the management of the
Mr Wee has led the management of UOB- and Singapore Island Country Club. He England & Wales, Institute of Certified chain of St Gregory Spa and Si Chuan Dou
Kay Hian Holdings Limited for more than is also a Director of CapitaLand Limited, Public Accountants of Singapore and an Hua Restaurants.
25 years. He is currently the Chairman Singapore Airlines Limited, Singapore Associate Member of Chartered Institute
and Managing Director of UOB-Kay Hian Cooperation Enterprise and CapitaLand of Taxation (UK). Ms Wee holds a Bachelor of Arts degree
Holdings Limited and a Director of most of Hope Foundation. He is also a Member from Nanyang University, Singapore.
the UOB-Kay Hian Group of companies. Mr of the Presidential Council for Religious 8. MR WEE EE LIM
Wee also manages Kheng Leong Company Harmony and an Adjunct Professor of the Mr Wee was appointed to the Board since 10. MR AMEDEo PATRICK IMBARDELLI
(Private) Limited which is involved in real Lee Kuan Yew School of Public Policy. 9 May 2006. He was last re-elected as Mr Imbardelli is the President and Chief
estate development and investments and Director at PPHG’s Annual General Meeting Executive Officer and was appointed
is a non-executive director of Haw Par Mr Koh holds a Bachelor of Arts (Honours) on 21 April 2010. Mr Wee, who is a non- to the Board since 21 August 2009. He
Corporation Limited. He had previously degree in Philosophy, Political Science executive and non-independent Director, was last re-elected as Director at PPHG’s
served as Chairman of the Singapore and Economics, Master of Arts degree is also a Director of UOL. Annual General Meeting on 21 April 2010.
Tourism Board between 2002 to 2004. from University of Oxford, UK and holds Mr Imbardelli, who is an executive and non-
a Master in Public Administration degree He joined Haw Par Corporation Limited independent Director, is also a director of
Mr Wee holds a Bachelor of Business from Harvard University, USA. (“Haw Par”) in 1986 and is currently the various subsidiaries in PPHG.
Administration degree from The American President and Chief Executive Officer of
University Washington DC, USA. He was awarded the Public Administration Haw Par. He is also a Director of United Prior to joining PPHG, Mr Imbardelli
Medal (Gold) in 1983 and the Meritorious Industrial Corporation Limited, Singapore held senior management positions at
6. MR JAMES KOH CHER SIANG Service Medal in 2002. Land Limited, Hua Han Bio-Pharmaceutical InterContinental Hotels Group, Southern
Mr James Koh was appointed to the Board Holdings Limited (a company listed on Pacific Hotel Corporation and Hilton
since 23 November 2005 and was last 7. MR LOW WENG KEONG the Hong Kong Stock Exchange) and International. He has over 25 years of
re-elected as Director at PPHG’s Annual Mr Low was appointed to the Board since Wee Foundation. He was previously a experience in the hotel industry including
General Meeting on 23 April 2008. Mr Koh, 23 November 2005. He was last re-elected board member of Sentosa Development managing global multibrand organisations.
who is an independent and non-executive as Director at PPHG’s Annual General Corporation. He leads the strategic management
Director, is also a Director of UOL. Meeting on 23 April 2008. Mr Low, who is and expansion of PPHG’s hotels and
an independent and non-executive Director, Mr Wee holds a Bachelor of Arts (Economics) businesses, including both “Pan Pacific”
Mr Koh joined the Housing & Development is a Member of the Audit Committee and degree from Clark University, USA. and “PARKROYAL” brands across the Asia
Board (“HDB”) in July 2005 after retiring also a Director of UOL. Pacific region.
from 35 years of distinguished service in the 9. MS WEE WEI LING
civil service. He is currently the Chairman of Mr Low is also an independent Director Ms Wee was appointed to the Board since Mr Imbardelli holds a Master of Science
the HDB. His prior appointments included of listed companies Riverstone Holdings 24 March 1994 and has been with the PPHG (Honours) degree in Finance from The City
Permanent Secretary, Ministry of National Limited and Unionmet (Singapore) Limited. Group for over 20 years. University of New York, USA. He is a Fellow
Development (1979), Ministry of Community He is also a director of Singapore Institute of the American Academy of Financial
Development (1987) and Ministry of of Accredited Tax Professionals Limited. He She was last re-elected as Director at Management, USA and a Member of the
Education (1994) as well as Commissioner of was a former Country Managing Partner of PPHG’s Annual General Meeting on 28 April Young Presidents’ Organisation and its
2009. Ms Wee, who is an executive and Singapore Executive Committee.
PAN PACIFIC HOTELS GROUP LIMITED ANNUAL REPORT 2010
a brand
16 new era 17
Key management
1. MR GWEE LIAN KHENG 7. MR DEAN SCHREIBER
2. MS WEE WEI LING Mr Schreiber was appointed PPHG’s Senior
3. MR AMEDEO PATRICK IMBARDELLI Vice President, Operations in 2010. His
executives The profiles of Mr Gwee, Ms Wee and
Mr Imbardelli are in the Board of Directors
responsibilities include the development
of operational systems and management
of service quality standards across all “Pan
section of this report. Pacific” and “PARKROYAL” properties.
4. MR FOO THIAM FONG WELLINGTON Mr Schreiber’s 24-year career in hospitality
Mr Foo joined UOL in 1977 after graduating management has spanned nine countries
f ro m U n i ve r s i t y o f S i n g a p o re w i t h and five continents. Prior to PPHG, he
7 a Bachelor of Accountancy (Honours) was Group Managing Director with KOP
5 6 degree. He is Company Secretary of both Group, where he was instrumental in the
8 UOL and PPHG, and a director of several of development and operation of premium
9
their subsidiaries. He is also Chief Financial hospitality brands including Franklyn Hotels
Officer of UOL. & Resorts and Montigo Resorts. He was also
Group Operations Leader with Pan Pacific
Mr Foo is a Fellow of the Institute of Hotels and Resorts from 2004 to 2007
Certified Public Accountants of Singapore before joining luxury hospitality group,
and CPA Australia, and an Associate of Essque, as Vice President Operations.
both the Institute of Chartered Secretaries
and Administrators and the Chartered 8. MR ERIC LEVY
Institute of Management Accountants. Mr Levy joined PPHG in 2009 and is currently
Senior Vice President, Growth & Development.
5. MR NEO SOON HUP He leads the Group’s global development
Mr Neo is Chief Financial Officer of PPHG efforts to expand its hotel portfolio.
and a director of several of its subsidiaries.
He oversees the financial management He has over 31 years of experience in hotel
of PPHG and focuses on improving operations, development advisory and
efficiency to drive business performances. private equity, having previously established
Mr Neo was a Senior Audit Manager with his own hospitality investment and
PricewaterhouseCoopers prior to joining advisory firms, Octagon Capital Partners
UOL in 2003 and has 14 years of experience and Tourism Solutions International. His
in auditing. previous appointments include senior roles
at Horwath Asia Pacific and Colony Capital
He is a Fellow of the Institute of Certified in Asia Pacific.
Public Accountants of Singapore and
a member of the Singapore Institute of Mr Levy holds a Bachelor of Science
Chartered Secretaries and Administrators. degree in hotel administration from Cornell
University in Ithaca, New York.
6. MR KEVIN CROLEY
Mr Croley joined Pan Pacific Hotels and 9. MRS MELODY KING
Resorts in 2005 and is currently Senior Vice Mrs King joined PPHG in 2009 and is
President, Marketing & Sales of PPHG. He is currently Senior Vice President, Human
responsible for the development of brand Capital & Development. She leads the
strategies and platforms for distribution, Group’s efforts in building capability and
e-commerce and revenue management. He developing talent.
has over 29 years of experience in sales and
marketing, of which 22 years were spent in A veteran with over 21 years of experience in
the Asia Pacific region. human resource management, she has held
senior Human Resources leadership roles
Af te r st a r t i n g h i s c a re e r w i t h F i r st with multi-national companies including
Hospitality Corporation of America, Mr Siebe Intelligent Automation, Asea Brown
Croley worked with Hilton International, Broveri (ABB) and Herbalife International.
3 InterContinental Hotels Group and the
1 2 4 Royal Garden Resorts Hotel Group. He Mrs King graduated from Les Roches Hotel
holds a Diploma in Hotel Management and Tourism School in Bluche-Montana,
and Operations from Belfast College of Switzerland.
Business Studies, UK.
PAN PACIFIC HOTELS GROUP LIMITED ANNUAL REPORT 2010a brand
18 new era 19
100%
group
Suzhou Wugong
100% Hotel Investments (Suzhou) Pte. Ltd.
Hotel Co., Ltd [PRC]
structure
As at 2 March 2011
100% Hotel Investments (Hanoi) Pte. Ltd.
75%
Westlake International
Company [VN]
95% Yangon Hotel
100% YIPL Investment Pte. Ltd.
Limited [MN]
Hotel Plaza Property
100%
(Singapore) Pte. Ltd.
100% New Park Hotel (1989) Pte Ltd
100% Parkroyal Hotels & Resorts Pte. Ltd.
100%
100% Pan Pacific Hotels and Pan Pacific Hotels and
100% Parkroyal Serviced Residences Pte. Ltd. Resorts America, Inc. [USA] Resorts Seattle, LLC [USA]
Pan Pacific Hotels and 99% PT Pan Pacific Hotels & 1%
100%
Resorts Pte. Ltd. Resorts Indonesia [IN]
100% Parkroyal International Pte. Ltd.
Pan Pacific Marketing 100% Pan Pacific Hotels and
100%
Services Pte. Ltd. Resorts Japan Co., Ltd [JP]
100% Pan Pacific Hospitality Holdings Pte. Ltd. Pan Pacific Technical 100% Pan Pacific (Shanghai) Hotel
100%
Services Pte. Ltd. Management Co., Ltd. [PRC]
100% Pan Pacific PPHR (Thailand)
100% Pan Pacific International Pte. Ltd. Hospitality Pte. Ltd. Company Limited [TH]
48.9%
100% United Lifestyle Holdings Pte Ltd
Pan PACIFIC HOTELS GROUP LIMITED
100% St Gregory Spa Pte Ltd
33.3%
100% Dou Hua Restaurants Pte Ltd 100%
Grand Elite Sdn. Bhd. [MY]
AU Incorporated in Australia
BVI Incorporated in The British 66.7%
Virgin Islands President Hotel Grand Elite (Penang)
100% HPL Properties (Malaysia) Sdn. Bhd. [MY]
MY Incorporated in Malaysia Sdn Berhad [MY] 100% Sdn. Bhd. [MY]
MN Incorporated in Myanmar
IN Incorporated in Indonesia
JP Incorporated in Japan 100% Garden Plaza Company Limited [VN]
PRC Incorporated in The People’s
Republic of China
TH Incorporated in Thailand
USA Incorporated in United States Pilkon Development Company 65% Plaza Hotel
39.4%
of America Limited [BVI] Company Limited [VN]
VN Incorporated in Vietnam
Success Venture Investments 100% Success Venture (WA)
100%
PRINCIPAL ACTIVITIES (WA) Limited [BVI] Unit Trust [AU]
Investment holding and others
Success Venture Pty
Hotelier 100% Success City Pty Limited [AU] 100% Limited [AU]
Hotel management services
Success Venture (Darling
Spa, lifestyle and restaurant operations 100%
Success Venture Investments Harbour) Unit Trust [AU]
100%
Associated companies (Australia) Ltd [BVI]
100% Success Venture
(Parramatta) Unit Trust [AU]
PAN PACIFIC HOTELS GROUP LIMITED ANNUAL REPORT 2010a brand 20 new era 21 our brands in this section Embracing A Brand New Era Pan Pacific Hotels and Resorts PARKROYAL Hotels & Resorts Lifestyle Brands PAN PACIFIC HOTELS GROUP LIMITED ANNUAL REPORT 2010
a brand
22 new era 23
The drive to connect with our guests at a level
that is meaningful and relevant was the reason
for an 18-month initiative that resulted with We also worked with experts
Embracing fresh interpretations of our “Pan Pacific” and
“PARKROYAL” brands. at The Brand Union, another
A Brand Quite clearly, the rebranding of two acclaimed
global branding agency,
to articulate the refreshed
New Era
and well-established identities was not carried
out in isolation. We appointed established
international brand consultancy Interbrand,
brands’ positioning with new
and through a series of focus groups involving visual and verbal elements.
qualitative interviews with hundreds of guests
and customers, we were able to determine the
nuances and unique elements that defined “Pan
Pacific” and “PARKROYAL”. We also worked
with experts at The Brand Union, another global
branding agency, to articulate the refreshed
brands’ positioning with new visual and verbal
elements.
Associate engagement workshops are a
quintessential element of the programme, so
that the right values and brand behaviours may
be imparted to each and every associate from
back office to front desk, and greater consistency
is achieved through our service delivery.
01: New “Pan Pacific” visual identity as
Ultimately, great brands offer unique experiences expressed in in-room compendium
that are valued and preferred over others. The and key cards.
rebranding initiative we have embarked on will 02: New “PARKROYAL” visual identity as
continue to evolve in tandem with industry expressed in hotel brochures, outdoor
benchmarks and global standards. advertising and key cards.
The “Pan Pacific” and “PARKROYAL” identities
have always been associated with distinctive
accommodations and high service standards.
Over time, as the industry and consumer
preferences evolve and change, so too do brands
to address these changes.
01 02
PAN PACIFIC HOTELS GROUP LIMITED ANNUAL REPORT 2010a brand
24 new era 25
19hotels, resorts
and serviced suites
11
countries
20
over
industry honours and
top awards in 2010/2011
over
35
years of global
A Unique Pacific Ocean Blend
The “Pan Pacific” portfolio features
19 premium hotels, resorts and
serviced suites across Asia, North
Pan Pacific Vancouver (‘Leading
Hotel in Canada’) and Pan Pacific
Serviced Suites Singapore
recognition America and Oceania. For over (‘Singapore’s Leading Serviced
35 years, these properties have Apartments’).
delighted guests with sensory
voyages, offering an invigorating We also received the World Luxury
blend of the best that the Pacific Hotel Award for ‘Luxury Airport
region has to offer. Hotel’ and APBF BrandLaureate
Award for ‘Best Airport Hotel Brand’
Our Pacific Touch is the key to with Pan Pacific Kuala Lumpur
enriching experiences that enliven International Airport, as well as
the senses and reinvigorate the coveted rankings on Travel+Leisure,
soul. Each property delivers a Condé Nast and other prestigious
sense of modern vibrancy and the magazines.
warmth of Pacific Rim hospitality.
In 2010, the “Pan Pacific” footprint
This year, our outstanding brand of was augmented with more great
hospitality was backed by various hotels: Pan Pacific Suzhou, the
accolades. Pan Pacific Hotels and integrated Pan Pacific Nirwana Bali
Resorts garnered World Travel Resort, and in January 2011, Pan
Awards in various categories with Pacific Perth. In its ever-expanding
Pan Pacific Singapore (‘Leading pipeline are also Pan Pacific Ningbo
Business Hotel in the World’), and Pan Pacific Serviced Suites
Pan Pacific Nirwana Bali Resort Ningbo in China, which are set to
(‘Indonesia’s Leading Golf Resort’), open in 2012.
PAN PACIFIC HOTELS GROUP LIMITED ANNUAL REPORT 2010a brand
26 new era 27
Visually engaging collateral Locally sourced ingredients and Offering enriching experiences and
highlight the play of light, warmth innovative visual presentations are relevant choices to guests define
and the expanse of the Pacific Rim. at the heart of the Pacific palate. our service philosophy.
Our the pacific i am
Identity cuisine pan pacific
experience
As part of the “Pan Pacific” G astronomically, the “Pan The “Pan Pacific” brand is
brand refreshment, refinements Pacific” brand is evoked through dedicated to a way of doing
to the logo and typography c u li n a r y ex p er i e n ce s t h at things that is different from its
were introduced to symbolise appeal to the five senses. From competitors. “I am Pan Pacific”
Our
the sensory enhancements to locally sourced ingredients to is an attitude that empowers
the “Pan Pacific” experience. innovative visual presentations, all associates to act as brand
A soothing colour palette, the Pacific Cuisine experience ambassadors, infusing service
Promise together with refreshed
designs for marketing materials
and hotel amenities were
features menus that boast the
best food the Pacific Rim has
to offer.
with a personal touch.
Every associate is actively
also created to highlight the involved in the “Pan Pacific”
The “Pan Pacific” brand provides refreshing moods and physical sensations I t a l s o o f f e r s a ra n g e o f brand through a variety
Pacific experiences inspired by an invigorating associated with ‘discovery’. unique settings and dining of touch points ranging
blend of its Pacific Rim locations. It is focussed environments to complement f ro m g u e st s ’ a r r i va l s a n d
Visually, the brand essence each experience. departures, to the Pacific
on enriching experiences that draw on a diversity is redefined through a C u i s i n e , g u e s t ro o m s a n d
of landscapes and cultures; and relevant choices photography style in advertising To further enhance the Pacific spa experience. The brand
that convey freedom and individuality. and marketing collateral that Cuisine experience, a list of advocates going the extra
captures the sensual appeal signature Pacific Cocktails was mile to meet guests’ needs
The brand is delivered through an unmistakable “Pacific Touch” – of the Pacific, the human also created, showcasing the according to their time
welcoming environments where easy efficiency is met by warm touch that conveys intuitive choicest local ingredients – zones.
hospitality, and contemporary styles reflect their local surrounds. yet unobtrusive service, and from Californian pomegranates
emotive textures inspired by to Thai calamansi – and
In line with its expansion strategy to grow the Pan Pacific Hotels each hotel’s location. some of the latest mixology
and Resorts portfolio in Asia, Greater China, North America and techniques.
Oceania, “Pan Pacific” debuted in Australia with the launch of Pan
Pacific Perth in 2011.
The opening of Pan Pacific Ningbo and Pan Pacific Serviced Suites
Ningbo, scheduled for 2012, will strengthen the brand’s presence
in China.
PAN PACIFIC HOTELS GROUP LIMITED ANNUAL REPORT 2010a brand
28 new era 29
5
close to
15
decades
of trusted
hospitality
hotels, resorts
and serviced suites
10
destinations across
Asia Pacific
2010
PARKROYAL comes
home to Australia A Trusted Local Companion
The “PARKROYAL” portfolio comprises Suites Kuala Lumpur. It also marked
15 hotels, resorts and serviced suites its homecoming to Australia, a market
in gateway cities across Australia, where the brand was conceived, with
China, Malaysia, Myanmar, Singapore the launch of PARKROYAL Darling
and Vietnam, including those under Harbour, Sydney and PARKROYAL
development. Parramatta.
Exuding the spirit and individuality The brand continues to chart its
of their location, each “PARKROYAL” journey in Australia with the upcoming
provides a connection to authentic PARKROYAL Melbourne Airport in
local experiences. A trusted provider April 2011. Strengthening its footprint
of hospitality that is consistently in Singapore, the brand’s flagship
supportive, modern and uncomplicated, hotel in the city’s Central Business
“PARKROYAL” leverages a strong District, PARKROYAL on Pickering,
heritage that has flourished into is scheduled to open in 2012.
a reputable, upscale brand in the
Asia-Pacific. In addition, “PARKROYAL” is set to
debut in China with PARKROYAL
In 2010, the brand opened its first Serviced Suites Green City, Shanghai
extended-stay property outside and PARKROYAL Taihu Resort,
Singapore with PARKROYAL Serviced Suzhou.
PAN PACIFIC HOTELS GROUP LIMITED ANNUAL REPORT 2010a brand
30 new era 31
What to see, where to go, what to Personable charm, friendly support Authentic local encounters, through
do – the best local tips presented and uncomplicated service are expert advice and knowledge,
through vivid photography and a exemplified by our PARKROYAL connect guests to each destination.
vibrant palette. People.
Our our truly local
Identity parkroyal Experiences
people
The refreshed “PARKROYAL” PARKROYAL People are unified Every “PARKROYAL” property
brand is captured visually by “PARKROYAL’s” objective is enlivened by the spirit and
through key enhancements of being a trusted local individuality of its location.
to its logo, the introduction companion. Wherever they are, Through locally inspired
of a vivid colour palette and our PARKROYAL People are accents, cuisines and truly
our a series of stylised motifs that
symbolise the vibrant cultures
important touch points for the
brand, channelling their skills,
authentic encounters, the brand
invites travellers to discover
promise
of its respective regions. talents and local knowledge a personal connection to the
to create a unique experience local destination and culture.
These are carried through in that is consistently supportive,
the brand’s print collaterals, authentic and personable. By involving every touch point
The “PARKROYAL” brand is centred on the idea website and guestroom available from the moment
of being a trusted local companion for guests amenities. Visually, the allure As brand ambassadors, of arrival, the “PARKROYAL”
and unobtrusive service at PARKROYAL People bring a brand is an experience greater
and customers. It is focussed on providing each “PARKROYAL” destination caring human touch to every than the sum of its parts, going
travellers with the best local knowledge and is conveyed in a photography aspect of the brand experience. above and beyond to inject
connections in modern, comfortable and style that reflects spontaneity, They also lend personality extraordinary encounters with
movement and friendly faces. and character to the rich local life and culture that bring
welcoming environments through which they diversity of customs, cultures a genuine and unforgettable
can explore their surrounds. and languages that define dimension to the wonder of
the authenticity of every local travel.
Energised by the sights, sounds and flavours of their respective experience.
unique locales, each “PARKROYAL” hotel weaves a tapestry
of personable charm fused with thoughtful creative touches,
local tastes and authentic encounters that connect guests to
the local environment.
Above all, “PARKROYAL” values a standard of service that is
consistent, genuine and uncomplicated. It caters to travellers’
needs by providing accommodations that are hospitable,
contemporary and comfortable.
PAN PACIFIC HOTELS GROUP LIMITED ANNUAL REPORT 2010a brand
32 new era 33
lifestyle
brands 05: Si Chuan Dou Hua Restaurant
at TOP of UOB Plaza, with
breathtaking views of the city
skyline.
06: The Thai Herbal Compress,
a signature treatment at St.
Complementing our Gregory at Pan Pacific Singapore.
hospitality services are
three lifestyle brands that
extend our philosophy
of creating memorable
experiences to the domains
of fine dining and premium
spas. Each brand offers
complete indulgence for
the senses – exemplifying 05 06
our aspiration to provide
unforgettable destinations St. Gregory Si Chuan Dou Hua
Established in Singapore in 1997, “St. Gregory” The “Si Chuan Dou Hua” dining brand was
for dining and relaxation. is a pioneer and leader in the spa and wellness introduced with its flagship restaurant at
industry, offering an integrated lifestyle PARKROYAL on Beach Road in 1996. This
management concept built on four unique was followed by a second restaurant on the
pillars: therapy, fitness, aesthetics and active- 60th floor of UOB Plaza 1 in 2002, a third at
ageing. PARKROYAL Kuala Lumpur in 2003 and a fourth
in Tokyo in 2007.
“St. Gregory” continues to set benchmarks in
a unique brand of spa expertise that combines Over the years, “Si Chuan Dou Hua” has
traditional therapies from China, India, Indonesia impressed food connoisseurs with its delivery
and Thailand with advanced technology and of excellent culinary experiences, bringing the
techniques from Europe and Asia. delectable tastes of authentic Sichuan and
Cantonese cuisine to the world.
As a one-stop centre for health and wellness,
01 02 “St. Gregory” offers state-of-the-art equipment Amidst its elegant and contemporary interiors,
01: The ‘Mu Tong’ Milk Bath and workout systems, complete with personal master chefs gratify astute palates with an
treatment performed in training programmes and fitness classes. extensive menu of delicacies that truly showcase
traditional cedar wood hot To enhance wellbeing, “St. Gregory” also the diverse flavours of Chinese food. At the same
tubs imported from the
United States.
partners with a team of aesthetic and wellness time, diners are treated to premium Chinese teas
professionals to provide specialised treatments brewed by skillful Tea Masters who combine
02: 功夫茶 (Gong Fu Cha)
and health management programmes. martial arts, dance and gymnastics in the
– an exacting ritual of
tea preparation by a Tea traditional art of tea-pouring.
Connoisseur. In 2010, St. Gregory at PARKROYAL Penang
03: A skilled Tea Master in action.
Resort was awarded the “Best Body Loving Tian Fu Tea Room
Treatment” for its Signature Traditional Spa The first “Tian Fu Tea Room” was introduced in
04: Chong Qing Diced Chicken
Treatment in Harper’s Bazaar Spa Awards. 2005 at PARKROYAL on Beach Road, followed
with Dried Chilli – a
signature Sichuan dish. “St. Gregory’s” Tui Na Massage was also named by a second outlet at UOB Plaza 1 in 2008. It is
“Best Muscle-Relief Massage” in The Singapore the first fully dedicated tearoom in Singapore,
Women’s Weekly Best of Beauty Salons, Spas offering over 25 types of premium Chinese teas.
and Services ranking.
“St. Gregory” owns and/or manages seven spas
in the Asia Pacific region including Singapore,
03 04 Malaysia and Japan.
PAN PACIFIC HOTELS GROUP LIMITED ANNUAL REPORT 2010a brand 34 new era 35 our hotels in this section Operations Overview - Portfolio Summary - Southeast Asia - People’s Republic of China - Australia - North America Our Awards 2010 Our Pipeline Projects Human Capital and Development Sustainability and Corporate Social Responsibility PAN PACIFIC HOTELS GROUP LIMITED ANNUAL REPORT 2010
a brand
36 new era 37
operations
9 11 13 12
overview
18 8
17 7
16 2
Growing from Strength to Strength
1
2010 presented Pan Pacific Hotels Group Harbour, Sydney, PARKROYAL Parramatta
with opportunities to strengthen its and in January 2011, Pan Pacific Perth. 14
portfolio and intensify its expansion
efforts. During the year, the Group made further
headway with its brands refreshment
Continuing on its growth strategy, the work to engage its customers. Its work
Group concluded two landmark hotel with international brand agency The
management agreements: the first for Brand Union resulted in rejuvenated 15
an integrated resort in Bali, and the brand strategies for “Pan Pacific” and 10 4 3 6 5
second, for two properties in Ningbo, “ PA R K R OYA L” , exe c u te d t h ro u g h
China. It also commenced its expansion new visual and verbal identities in
in Oceania, beginning with three hotels multiple channels and enhanced guest
in Australia. experiences.
Cementing its international presence, The Group currently manages and/
the Group made seven brand-defining or owns over 30 hotels, resorts and 1 singapore 7 MANILA 15 SYDNEY
additions to its “Pan Pacific ” and serviced suites in 12 countries. Including
The Plaza Pan Pacific Manila PARKROYAL Darling Harbour, Sydney
“PARKROYAL” portfolios. These included: pipeline developments, the “Pan Pacific” PARKROYAL on Beach Road PARKROYAL Parramatta
Pan Pacific Suzhou, Pan Pacific Serviced portfolio comprises 19 hotels, resorts PARKROYAL on Kitchener Road
8 ho chi minh city
Suites Bangkok, Pan Pacific Nirwana Bali and serviced suites in Asia, Oceania and PARKROYAL Serviced Suites Singapore 16 Seattle
Pan Pacific Singapore PARKROYAL Saigon
Resort, PARKROYAL Serviced Suites North America, while “PARKROYAL” is Pan Pacific Orchard Sofitel Saigon Plaza Pan Pacific Seattle
Kuala Lumpur, PARKROYAL Darling represented by 15 hotels, resorts and Pan Pacific Serviced Suites Singapore
serviced suites in Asia Pacific. 9 HANOI 17 Vancouver
2 kuala lumpur
Sofitel Plaza Hanoi Pan Pacific Vancouver
PARKROYAL Kuala Lumpur
Pan Pacific Kuala Lumpur
EXISTING CONFIRMED PIPELINE 10 YANGON 18 Whistler
International Airport
NO. OF HOTELS NO. OF ROOMS NO. OF HOTELS NO. OF ROOMS PARKROYAL Serviced Suites PARKROYAL Yangon Pan Pacific Whistler Mountainside
Kuala Lumpur Pan Pacific Whistler Village Centre
BY BRANDS
Pan Pacific 16 5,111 3 964 3 penang
11 DHAKA
PARKROYAL 10 2,990 5 1,348 PARKROYAL Penang Resort
Pan Pacific Sonargaon Dhaka
Others 2 595 – – 12 SUZHOU
4 BANGKOK
LEGEND
TOTAL 28* 8,696 8 2,312 Pan Pacific Suzhou
Pan Pacific Serviced Suites Bangkok
Investment Property Owned
by The Group
BY ownership type 5 Bali
13 XIAMEN
Properties Owned and Managed
Owned 13 4,265 3 823 Pan Pacific Xiamen
by The Group
Pan Pacific Nirwana Bali Resort
Managed 15 4,431 5 1,489 Properties Owned by The Group and
14 PERTH Managed by Third Parties
TOTAL 28 8,696 8 2,312 6 Jakarta
Pan Pacific Perth Properties Owned by Third Parties and
Sari Pan Pacific Jakarta Managed by The Group
*
As at 31/1/2011
PAN PACIFIC HOTELS GROUP LIMITED ANNUAL REPORT 2010a brand
38 new era 39
Portfolio
Summary
Investment Properties Owned by The Group
The Plaza PARKROYAL Penang Resort Completed 1990
Retained interests in a 32-storey tower block comprising restaurants, hotel function rooms, shops, A 309-room 8-storey beachfront resort hotel at Purchased 1999
Tenure of Land Freehold
offices and serviced suites, two adjacent commercial buildings and a multi-storey carpark block at Batu Ferringhi Beach, Penang, Malaysia
Approximate Gross
7500 Beach Road, Singapore Floor Area (SqM) 31,502
S$60.0m
Car Park Facilities 147
Shops & Offices PARKROYAL Serviced Suites Singapore Present Capital Value
90 serviced suites and
1 owner-occupied apartment PARKROYAL Yangon Completed 1997
An 8-storey V-shaped tower comprising 267 Purchased 2001
Completed 1974 & 1979 Completed 1979 Tenure of Land 30-Year Lease from 1997
rooms at the corner of Alan Pya Phaya Road and
Tenure of Land 99-Year Lease from 1968 Tenure of Land 99-Year Lease from 1968 Approximate Gross
Approximate Net Approximate Net
Yaw Min Gyi Road, Yangon, Union of Myanmar Floor Area (SqM) 17,700
Lettable Area (SqM) 18,597 Lettable Area (SqM) 6,125 & 165 respectively Car Park Facilities 140
S$13.0m
Car Park Facilities 385 (portion of multi-storey
carpark under construction) Present Capital Value
S$101.7m S$70.0m PARKROYAL Saigon Completed 1997
Present Capital Value Comprising 193 rooms in a 10-storey hotel Tenure of Land 49-Year Lease from 1994
Present Capital Value
Approximate Gross
building with a 9- storey extension wing, and a
Floor Area (SqM) 12,165
4-storey annex office building at Nguyen Van
Hotels Owned and Managed by The Group Troi Street, Ho Chi Minh City, Vietnam
Car Park Facilities 25
PARKROYAL on Beach Road Completed 1971 & 1979
A 7-storey hotel building with 343 rooms at Tenure of Land 99-Year Lease from 1968 S$36.3m
Approximate Gross
7500C Beach Road, Singapore Present Capital Value
Floor Area (SqM) 19,900
Car Park Facilities 41
S$122.0m Pan Pacific Suzhou Completed 1998
Present Capital Value A hotel built in the Ming Dynasty style, with 481 Purchased 2001
Tenure of Land 50-Year Lease from 1994
rooms accommodated within a low-rise cluster Approximate Gross
PARKROYAL on Kitchener Road Completed 1976 & 1981 at Xinshi Road, Suzhou, Jiangsu, The People’s Floor Area (SqM) 63,232
Comprising a 5-storey podium with a basement Purchased 1989 Republic of China Car Park Facilities 100
Tenure of Land Freehold
and a 16-storey Y-shaped tower with 534 rooms,
Approximate Gross
at 181 Kitchener Road, Singapore Floor Area (SqM) 37,811 S$84.5m
Car Park Facilities 273 Present Capital Value
S$210.0m
Present Capital Value
PARKROYAL Darling Harbour, Sydney Completed 1991
A 13-level hotel with 345 rooms at 150 Day Purchased 1993
PARKROYAL Kuala Lumpur and President House Tenure of Land Freehold
Street, Sydney, Australia Approximate Gross
Comprising a 23-storey tower with a 6-storey podium and an annexed 8-storey car park building,
the 426-room hotel occupies the tower and part of the podium at Jalan Sultan Ismail, Kuala Lumpur, Floor Area (SqM) 24,126
S$104.6m Car Park Facilities 53
Malaysia Present Capital Value
Hotel and President House Car Park Annex
Completed 1974 Tenure of Land Leasehold, expiring in 2080
Purchased 1999 Approximate Gross
Tenure of Land Freehold Floor Area (SqM) 11,128
Approximate Gross Car Park Facilities 320
Floor Area (SqM) 56,707
S$99.1m
Present Capital Value
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