A Guide to VitAlity For plans bought after 1st March 2011 and members on the previously Standard life Healthcare product who joined prior to 1st ...
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A Guide to Vitality For plans bought after 1st March 2011 and members on the previously Standard Life Healthcare product who joined prior to 1st March 2011 www.pruhealth.co.uk
Contents The Vitality Programme 06 Vitality Partner Summary 07 Understand Your Health 09 Engage Your Health 12 Intelligent Incentives 18 How to earn points 26
We’ve worked with doctors, scientists and academics to create Vitality, a programme that’s proven to help you get healthier. This Guide provides a summary of our Vitality programme. For full details and terms and conditions of all our Vitality partners, please visit pruhealth.co.uk.
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06 | A Guide to Vitality
The Vitality programme
Understanding Your Health
The first step is understanding how healthy you already are with an online Health Review.
And, to understand your health further, you could get a free Vitality Healthcheck. You’ll also get
started with a Bronze Vitality status. Your status increases as you do healthy things.
Engage Your Health
We’ll help you get healthier by supporting you when you eat well, get active and stop smoking.
Through our partners, you can get discounts on healthy things like gym membership and fitness
equipment plus bonus Nectar points when you buy certain healthy foods. And when you do healthy
things, we give you points and these will count towards your Vitality status.
Intelligent Incentives
Getting healthy takes a bit of time and effort. So, to keep you motivated, we give you incentives for
doing it. We’ve chosen incentives that help you rest, relax and live life well. They range from the
everyday to the extraordinary. Through our partners we give you cash back on tickets to concerts,
sporting events and West End shows. You can even get discounts on family holidays. The higher your
Vitality status, the bigger the rewards.
We give you cash back when you do healthy things
We think the healthier our members are the more they should be rewarded. For members with Personal
Healthcare plans, we reward you when all the adults on your plan are non-smokers, subject to each
adult taking a Vitality Healthcheck.
For members on Business Healthcare plans, we reward the principal member of the plan when they are
a non-smoker, subject to a Vitality Healthcheck.
And if you’re ill, you’ll have peace of mind that you’ll get access to the
best possible medical care
Through our health insurance, if you get ill and need treatment, we’ll make sure you get the best
possible medical care. We give you access to the latest drugs and treatments that are covered on your
plan. And when we say Full Cover, we mean it. You won’t just get looked after when you’re in hospital.
Care starts the minute you call us. You’ll speak to someone who listens, who understands and who’ll do
everything they can to help.
For more information on our healthcare plans please see the Guide to Personal or Business Healthcare.
You can take out some of these discounts and rewards
All Personal Healthcare members have access to all Vitality partners.
For Business Healthcare we include Vitality Plus in our Core Cover. Employers can choose to opt-out of
Vitality Plus. This will remove employees’ access to most of the reward partners. You will need to refer to
your certificate of insurance to see if your plan includes Vitality Plus.
See the following table for a summary of the discounts and incentives of the Vitality programme.
A Guide to Vitality | 07
Individuals Groups with Groups without
Vitality Plus Vitality Plus
Health Partners
Understand Your Health
Vitality Healthcheck
Through our pharmacy network
Telephone consultation
50% off comprehensive screens
BMI Healthcare and Nuffield Health (if approved by a GP) (if approved by a GP)
Long-term Condition Management
Programme
LloydsPharmacy
Free Fitness Assessment
Virgin Active
Engage Your Health
Virgin Active
Evans Cycles
Sweatshop
Fitbug
Polar
adidas miCoach
parkrun
Laureus
Eat Well
Weight Watchers
Sainsbury’s – Healthy Foods
Wellbeing and Relaxation
National Trust
Champneys
Stop Smoking
Allen Carr’s Easyway
Intelligent Incentives
Cash Back Rewards
LloydsPharmacy
(maximum of 10%)
Non-smoker’s cashback
Entertainment
Free cinema tickets (Cineworld and Vue)
Ticketmaster
Merlin
Vitality Travel
Mr & Mrs Smith
Mark Warner
Eurostar
Stay in Touch
buymobiles.net
We help you track your progress
When you do healthy things, we give you points and these count towards your Vitality status.
To see your points adding up, all you need to do is visit pruhealth.co.uk and log on to the
Member Zone. As you earn points, your Vitality status increases. Everyone starts at Bronze,
then you can work up to Silver, Gold and finally Platinum.
Number of Vitality points needed per adult
Vitality status
Bronze Silver Gold Platinum
0 800 1,600 2,400
There’s a whole host of ways you can earn Vitality points. Whether it’s getting off the bus one
stop early and clocking up steps with your Fitbug or Zumba classes at the gym, taking part in
a parkrun or filling your fridge with fruit and vegetables from Sainsbury’s. To see how you can
earn Vitality points, see the table at the back of this guide.A Guide to Vitality | 09 Understand Your Health The first step to getting healthier is understanding how healthy you already are. So, we get you started with an online Health Review. What’s involved First, we ask for some information about your health – anything from your height and weight to how you feel about exercise. Then, we use what you tell us to create a personal plan for you. Your plan explains the things you need to focus on to get healthier, starting with the most important. It’s easy to get to know your health numbers with the Vitality 1–2–3 process, you’ll get expert insight into your current health measures, as well as expert advice on how to get healthier. 1 Free Vitality Healthcheck Start by having a free Vitality Healthcheck to help you keep on top of your key health indicators including your blood pressure, cholesterol, glucose and body mass index (BMI). For Personal Healthcare plans one adult member on your plan can have a free Vitality Healthcheck every plan year. For Business Healthcare plans the principal member can have one free Vitality Healthcheck per plan year. All other adult members on your plan are eligible for a Vitality Healthcheck available at £15. 2 Expert advice from a Vitality GP After you’ve had your Vitality Healthcheck, and have the results of your key health indicators, you can get in touch with a Vitality GP if there’s something you’d like to discuss. You’ll get personal expert advice on what your results mean and the steps you can take to improve them. In some cases, if it’s necessary, the GP may refer you to have a full health screen with one of our partners, BMI Healthcare or Nuffield Health. 3 Half-price health screens You can get 50% off a range of health screens with our Vitality partners if you have been referred by a Vitality GP. For Business Healthcare plans with Vitality Plus, a GP referral is not required. A health screen can look at a wider range of indicators than a health check and gives you a more in-depth picture of your health. You’ll be able to talk to a healthcare professional about your results and get some guidance on how you can maintain a healthy lifestyle and reduce the risk of future health problems. For information about the health screens available please visit pruhealth.co.uk
10 | A Guide to Vitality
Long-term condition management programme
If you’re identified as being at risk of or suffering from diabetes, high blood pressure or high cholesterol
you’ll be able to sign up to a programme to help manage your condition. You could even receive £100 to
spend in LloydsPharmacy for taking part.
The programme is run with our new Vitality partner, LloydsPharmacy and offers:
• Reminders for check-ups and appointments
• In-store monitoring e.g. blood pressure and cholesterol testing
• Tailored nutrition and exercise programmes
• £100 voucher to spend in LloydsPharmacy after you’ve taken part in the programme for 12 months
Important information
You will receive a £100 voucher to spend in LloydsPharmacy providing you meet the conditions of the
programme for 12 months and still have a plan with us.
Free fitness assessment with Virgin Active
You can have a free fitness assessment at all Virgin Active clubs within our network. They are with a
qualified fitness coach and take no more than half an hour. Plus you don’t need to be a member of
the gym to have one. Just take your PruHealth membership card with you when you go along. Fitness
assessments may vary depending on which gym you go to, but they all include:
• A measurement of your weight and height to calculate your Body Mass Index (BMI)
• A blood pressure reading
• A fitness test (YMCA Step test)
For more details on the Vitality points you can earn for health screens and fitness assessments, take a
look at our points table in the back of this guide.
Important information
We will give you two discounted health screens, Vitality Healthchecks or Fitness Assessments a year,
in addition to the free Vitality Healthcheck. If you want to have more health screens, you will need to pay
the full retail price.
Details are correct as of September 2014. For up to date information please visit pruhealth.co.uk12 | A Guide to Vitality
Engage Your Health
We make it cheaper for you to get active and healthy through a range of
partner discounts and cash back.
Whether it’s getting down to our partner gym, Virgin Active, or getting out and about and exploring all
the National Trust has to offer. We also make it easier and affordable to track your progress with things
like a Fitbug or a Polar device.
Get active
50% off monthly gym membership fees. A joining fee will apply
With Virgin Active you can enjoy 50% off the cost of a monthly gym membership. You might be looking
to improve your cardio on the treadmill. Perhaps you love swimming and can’t wait to dive in or perhaps
you’re looking to join the Zumba revolution.
Each time you go to the gym you’ll get 10 Vitality points when you swipe your membership card. You
can earn up to a weekly maximum of 40 Vitality points for getting active.
Important information
• Flexible individual monthly membership. Joining fees are up to £50 for all clubs other than Classic
Collection clubs, where joining fees are up to £150. This offer does not apply to Chiswick Riverside
Virgin Active club.
• Existing Virgin Active members can switch mid-contract but will have to pay a transfer fee of up
to £150.
Up to 50% cashback on a bike with Evans Cycles
Fancy yourself as the next Bradley Wiggins or Victoria Pendleton? With our Vitality partner Evans
Cycles, you could get up to 50% cash back on the price of a bike in store or online, even if it’s in the sale.
You will need to pay the full retail price of the bike upfront and then you’ll receive your cash back in four
quarterly instalments providing you still have your plan with us. The higher your Vitality status the bigger
the saving, see the table below.
Vitality status
Bronze Silver Gold Platinum
Cash back applies to first £500 first £600 first £800 first £1,000
Maximum cash back £250 £300 £400 £500
Important information
• Cash back applies to sale and non sale bikes.
• Members will need to pay the full retail price and then reclaim the 50% cash back by completing the
claims process on www.vitalitycycles.co.uk.
• Cash back will be paid on a quarterly basis on or around the 25th of the month.
• Members on Personal Healthcare plans can purchase one bike per adult on the plan every three years
that they’re covered. Employees on Business Healthcare plans can purchase one bike per principal
member every three years that they’re covered.
• This offer is not valid for the Cycle to Work scheme or bikes on finance.
• You will not be eligible for cash back if you purchase a bike in part or in full with a gift voucher.A Guide to Vitality | 13 50% off a pair of sports shoes with Sweatshop We all know how important it is to keep fit and active, but having the right kit for the activity you’re doing is also vital. The right running shoes can make the difference between a personal best and a good time, between comfort and discomfort, and between safe running and a serious injury. That’s why we’ve partnered with Sweatshop, the nation’s leading specialist running retailer, to offer you 50% off a pair of sports shoes, even those that are on sale. Important information • Each member on your plan, including dependent children can get 50% off one pair of sports shoes per plan year. • The 50% discount will be applied to sports shoes that are full price or in the sale. • The discount only applies to sports shoes and excludes delivery charges. Get a Fitbug from £34.95 We make getting healthier easier. It could be something you already do like walking the dog. Or you could make small changes to your routine like getting off the bus one stop early and walking to work. With a Fitbug from just £34.95 inc P&P, simply pop it in your pocket and see how many steps you take. Each day you make between 7,000 and 9,999 steps we’ll give you three Vitality points, between 10,000 and 12,499 steps you’ll get five Vitality points. If you take 12,500 steps we’ll give you 10 points. You can earn up to a weekly maximum of 40 Vitality points for getting active. Important information • Don’t forget to register your Fitbug with us as soon as it arrives so that you can start earning Vitality points. We can’t backdate Vitality points for any workouts before you register your device with us. • Fitbugs are Mac compatible. Some Fitbugs are only compatible with certain phone models. • If your Fitbug breaks or you can’t upload your steps please visit www.fitbug.com/login You will need to log in to your Fitbug account and visit the help option. You can also email memberservices@fitbug.com. • If you lose your Fitbug visit www.fitbug.com and visit the Fitbug ‘Shop’ to purchase a discounted replacement bug. 50% off a Polar Heart Rate Monitor, Sensor or Cycling Computer Getting healthier doesn’t have to be limited to the gym. You can get a 50% discount off a Polar Heart Rate Monitor, Sensor or Cycling Computer and earn Vitality points when you’re doing other healthy things. Use it when you go for a run or if you’re out on a Sunday bike ride. For a list of devices and to see how you could save please visit the Member Zone at pruhealth.co.uk There are plenty of ways you can earn points with a Polar device. To see how many points you can earn please see the points table in the back of this guide. You can earn up to a weekly maximum of 40 Vitality points for getting active. Important information • Don’t forget to register your Polar Heart Rate Monitor with us as soon as it arrives so that you can start earning Vitality points. We can’t backdate Vitality points for any workouts before you register your device with us. • Please ensure that your device has an ability to upload your workout data in order to be eligible for Vitality points. • You can make one discounted Polar purchase per adult member during the lifetime of your plan. Vitality points through adidas miCoach You can earn Vitality points when exercising with miCoach from adidas. With a range of devices and a free mobile phone app, you can earn points depending on how hard you exercise. The harder you exercise the more Vitality points you’ll get. You can earn points with a calorie measurement device or a heart rate device. To see how many points you can earn please see the points table in the back of this guide.
14 | A Guide to Vitality
parkrun You’ll get 15 Vitality points each week when
you attend a Weight Watchers Meeting. You’ll
You can earn Vitality points every time you run or
also earn 50 Vitality points for losing 5% and 10%
attend as a volunteer. There are runs all over the
of your start weight, and a further 100 Vitality
country every week so now there’s even more
points when you reach your Weight Watchers
incentive to find your local run and give it a go.
Goal Weight.
You can earn 10 Vitality points for every parkrun
Important Information
you attend as a runner. What’s more we’ll also
give you five Vitality points every time you attend • Please remember to take your Monthly Pass
as a volunteer. You can earn up to a weekly card with you to each Meeting or you will have
maximum of 40 Vitality points for getting active. to pay the standard weekly Meeting fee.
• At the end of six months, we hope you will have
Be inspired been getting the most out of your membership
and therefore are eligible for an extension from
Laureus Vitality. If you haven’t, then you will be charged
You’ll be able to choose from a number of world each month at the Weight Watchers Monthly
class sporting icons through our partnership with Pass rate (£21.45 at September 2014) until
Laureus, who’ll offer motivation and inspiration you cancel.
through a series of emails and videos including
US Olympic 200m and 400m champion Michael Earn bonus Nectar points
Johnson and double Olympic and world record
Eating fresh fruit and vegetables not only makes
holder Daley Thompson.
you healthier, but also earns you Vitality points
and bonus Nectar points when you buy them from
Eat well Sainsbury’s. But it’s not only fruit and vegetables.
We’ve partnered with Sainsbury’s to make it You can get points on a range of other healthy
more rewarding for you to eat well, and you can foods too, whether it’s porridge or cereal for
earn bonus Nectar points and Vitality points when breakfast or a fat free yoghurt for dessert. When
you buy healthy foods. And, with our new partner you buy certain healthy foods from Sainsbury’s
Weight Watchers, they’ll help you to lose you’ll get:
weight healthily.
• 1 Vitality point for every £2 you spend, up to a
maximum spend of £20 per week
Sign up to Weight Watchers Monthly Pass
for up to 12 months for just £30 • 5x Nectar points, up to a maximum spend of
£20 per week
We know that losing weight can be challenging.
That’s why we’ve partnered with Weight Important information
Watchers, to help inspire and enable you to lose • All members aged 18 or over can register their
weight healthily, and keep it off. Nectar card with us and start earning Vitality
Once you’ve paid the £30 subscription payment, points for buying certain healthy foods at
you’ll initially get six months Monthly Pass Sainsbury’s up to a limit of 10 Vitality points per
subscription giving you access to Meetings, week per adult member on the plan.
eSource internet tools and the Weight Watchers • Your Nectar points will be redeemed
app. If you attend a minimum of two Meetings a automatically on to your Nectar card for you to
month, within the first six months, we’ll extend use as you wish with any of Nectar’s partners
your subscription for a further six months. And, and there is no expiry date on the Nectar points
if you achieve your Goal Weight within this time you earn.
we’ll even refund your £30 subscription payment.
• If you don’t already have a Nectar card, it’s
pretty quick to order one online or you can pick
up a pack in-store. Once you have your Nectar
card number, you can then register it with us.
Prices and discounts are correct as of September
2014. For up to date prices please visit
pruhealth.co.uk16 | A Guide to Vitality
Wellbeing and Relaxation
Champneys
It takes a bit of time and effort to get healthy, so we treat you to discounts at Champneys.
You can get:
• 75% off one, two and three night Classic Breaks and Spa Days at any one of Champneys four
country spas; Springs in Leicestershire, Tring in Hertfordshire, Forest Mere in Hampshire and Henlow
in Bedfordshire.
• 25% off various beauty treatments, from manicures and pedicures to the latest anti-ageing facials
at Champneys six Day Spas; Chichester, Enfield, Guildford, Milton Keynes, St Albans and Tunbridge
Wells.
• 25% off Champneys Spa Products online – including skin care, bath and body, hands and feet and
Champneys Sports Therapy for Men.
Important information
• You can go to Champneys country spas or day spas a total of three times per plan year. If you make a
reservation and then don’t go, one of your allowances will still have been used.
• The discount on Champneys resort stays and products cannot be used in conjunction with other
special offers or discounts including advance purchase discounts.
• The 25% discount on Champneys products online will be applied to your order, before any delivery
charges, when you check out.
• Please note that you have 30 minutes to complete your Champneys products order. You can
purchase as many discounted products as you wish. Champneys aim to deliver products within five
working days.
Enjoy the National Trust from just 9p a day with our exclusive pass
We want you to have fun getting healthy. We’ve secured an exclusive pass for PruHealth members
which will enable you 12 months of unlimited visits for just £33.67, that’s from just 9p a day. You might
want to explore one of their 300 properties such as Wordsworth House and Gardens in Cumbria, once
home to William Wordsworth. Or stroll around Lake Windermere, the largest natural lake in England.
And whilst you’re exploring all the National Trust has to offer, you can use your Fitbug and earn some
additional Vitality points to improve your status.
Important information
• Each pass admits one adult with accompanying children. If you only want to buy one pass you’ll just
pay the normal admission fee for any other adults at the properties you visit. However, any other
adults on your plan can buy their own pass. You’ll also receive a free car parking pass.
Stop smoking
Free stop smoking programme with Allen Carr’s Easyway to Stop Smoking
If you’re a smoker, giving up is one of the biggest things you can do to improve your health. We know it
can be difficult, so we’ve partnered with Allen Carr to offer you a free stop smoking programme. They
have already helped over 50,000 people stop smoking each year and now you can join them for free.
Once you’ve been tobacco and nicotine free for 12 months, take the Vitality Healthcheck and you could
earn 300 Vitality points as well as non-smoker’s cashback.
Important information
• You need to give at least seven days notice if you wish to cancel your booking
• If you book and fail to attend on more than one occasion, you won’t be able to attend another free
programme through Vitality.
• Each adult on your plan can attend one free Allen Carr programme during the lifetime of the plan.
Prices and discounts are correct as of September 2014. For up to date prices please visit pruhealth.co.uk18 | A Guide to Vitality
Intelligent Incentives
Getting healthy takes a bit of time and effort. So we give you incentives
for doing it.
All Personal Healthcare plans include all Vitality partners.
Business Healthcare plans need to have Vitality Plus as part of their plan to benefit from some of the
incentive partners. You can find information on all of our incentive partners on the Member Zone at
pruhealth.co.uk
Cash Back Rewards
10% to 50% cashback at LloydsPharmacy
We’ve partnered with LloydsPharmacy, a UK wide pharmacy network, to offer you cashback on your
shopping in store and online. You can spend up to £50 each month and could receive between 10% and
50% cash back.
Whether you’re stocking up the family medicine drawer, treating yourself to a new perfume or
aftershave, or topping up on holiday essentials, you’ll need to pay the full retail price upfront and then
we’ll pay your cash back each quarter providing you still have a plan with us.
The table below shows how much cashback you could receive based on your Vitality status and whether
you or one of the adults on your plan has had a Vitality Healthcheck:
Vitality status
Bronze Silver Gold Platinum
10% 20% 40% 50%
Vitality Healthcheck taken
10% 10% 10% 10%
Important information
• Business Healthcare plans need to include Vitality Plus to be eligible to receive over 10% cashback.
• If none of the adults on your plan have taken a Vitality Healthcheck the cashback you could receive
will remain at 10% regardless of your Vitality status.
• Maximum £50 discountable spend per plan per calendar month.
• Cashback is paid to the principal member and will be made on a quarterly basis, on or around the 25th
of the month.
• Cashback excludes nappies, infant formula milk, prescription charges (NHS or private), mobile phone
top-ups and codeine based products.
Non-smoker’s cashback for Personal Healthcare
For members with Personal Healthcare plans, we reward you when all the adults on your plan
are non-smokers.
All you need to do is make sure every adult on the plan takes a Vitality Healthcheck which will confirm
to us that you have all been tobacco and nicotine free for at least 12 months, and we’ll then give you
cashback and 300 Vitality points.
Vitality status
Bronze Silver Gold Platinum
% of annual premium 5% 7.5% 12.5% 15%A Guide to Vitality | 19
Non-smoker’s cashback for employees on Business Healthcare plans
For employees on Business Healthcare plans, we reward the principal member of the plan when they are
a non-smoker.
All they need to do is to undertake the Vitality Healthcheck which will confirm to us that they have been
tobacco and nicotine free for at least 12 months, and we’ll give them cashback and 300 Vitality points.
Vitality status
Bronze Silver Gold Platinum
Annual amount with Vitality Plus £60 £90 £120 £150
Annual amount without Vitality Plus £40 £60 £80 £100
Important information
• The Vitality Healthcheck needs to be undertaken once a year.
• Cashback payments will be made on a quarterly basis and paid on or around the 25th of the month.
Vitality Travel
Holidays are a great way to sit back and relax and it’s now cheaper with our Vitality travel partners.
Whether it’s a romantic getaway with Mr & Mrs Smith. Or your next skiing holiday with Mark Warner.
Maybe it’s a short break to Paris with Eurostar. We’ve made it more rewarding for you to get healthy.
Up to 25% cash back on luxury and boutique hotels with Mr & Mrs Smith
We’ve partnered with the hotel specialists Mr & Mrs Smith to offer you up to 25% cash back on
their hand picked hotel collection. Whether you’re looking for a special stay for you and a partner or
somewhere child friendly to take the whole family, Mr & Mrs Smith offers a unique hotel experience and
guarantees the best rates available.
The higher your Vitality status, the more cash back you’ll receive.
Vitality status
Bronze Silver Gold Platinum
25% cash back applies to first £200 £300 £400 £500
Maximum cash back per booking £50 £75 £100 £125
If there are two or more adults on the plan the above limits are doubled.
Important information
• You can make a maximum of two bookings each plan year between Vitality Travel by Mr & Mrs Smith
and Vitality Travel by Mark Warner.
• Depending on your hotel, you may need to pay the full amount or a deposit at the time of your
booking and then the full remaining balance on check out.
• Our cash back will be paid within 60 days of check out providing you’ve still got a plan with us and will
be paid on or around the 25th of the month.
• If there are two or more adults on the plan, only one adult needs to be named on the booking to
receive the total cash back for the plan.
• New bookings must start 32 days after the previous booking check out date to allow for processing.
• Cancellation charges may apply. For further information please visit the Member Zone at
pruhealth.co.ukA Guide to Vitality | 21
Up to 25% off Mark Warner holidays
You can save up to 25% with Mark Warner holidays. Whether it’s a peaceful holiday by the pool in the
Algarve, an active holiday with the kids in Turkey or whizzing down the French Alps. The healthier you
are the more money you save. See the table below to see how much you could save.
Vitality status
Bronze Silver Gold Platinum
Discount applies to first £200 £300 £400 £500
Maximum discount £50 £75 £100 £125
If there are two or more adults on the plan the above limits are doubled.
Important information
• You can make a maximum of two bookings each plan year between Vitality Travel by Mr & Mrs Smith
and Vitality Travel by Mark Warner.
• A maximum of 1 booking per plan, per month applies.
• If there are two or more adults on the plan, only one adult needs to be named on the booking to
receive the total discount for the plan.
• Cancellation charges may apply. For further information please visit the Member Zone at
pruhealth.co.uk
Up to 50% off Eurostar tickets
Up to 50% off tickets to Paris, Lille or any station in Belgium and direct services to Disney, Avignon,
Bourg St Maurice and Moutier.
Sit back and relax with journey times from London St Pancras to Lille at just 80 minutes, Brussels in 1
hour 51 minutes and Paris in just 2 hours 15 minutes. Or take in the stunning scenery as you speed
south to Provence in under 6 hours from London directly to the heart of historic Avignon. And you
could even get some extra time on the slopes on a direct service to the French or Swiss Alps. There’s
something for the whole family. See the table below to see exactly how much you could save.
Vitality status
Length of time on plan Bronze Silver Gold Platinum
Less than three years 25% 30% 35% 40%
More than three years 25% 35% 40% 50%
Important information
• You can take up to three Eurostar trips each year and you must book at least 14 days before you want
to travel.
• All tickets are subject to availability.
• You will receive a discount on the retail rate on fixed adult or child Standard Class and Standard
Premier return tickets. Business Premier services are excluded.
• Children under 4 can travel free if they sit on a parent/guardians’ lap. Children 4 – 11 inclusive, must
have a child ticket and be accompanied by an adult.
• Tickets are non-exchangeable, non-transferable and non refundable once you have paid for them.
Please read Eurostar’s terms and conditions before confirming your tickets.
• The discount applies to compulsory return tickets only and does not apply to one-way tickets.
• Your journey must start in the United Kingdom.22 | A Guide to Vitality
Entertainment
There’s something for all the family to enjoy with our entertainment partners. There’s free cinema tickets
with Cineworld and Vue. Whether it’s a family day out at one of the Merlin groups top UK attractions
like Legoland® or Alton Towers Resort. Or cash back on tickets with Ticketmaster to some of the
country’s leading music and sporting events.
To get the cash back from Ticketmaster, you will need to pay an activation fee, £10 for individuals and
£15 for couples or families. This can be done through the Member Zone at pruhealth.co.uk
Free cinema tickets with Cineworld and Vue
Treat yourself to a free trip to the cinema. Every week (if you want). Whether it’s the latest action
blockbuster or a romantic comedy everyone on your plan can enjoy a free film every week at Cineworld
or Vue cinemas.
Important information
• Maximum of one ticket per week for each person on your plan at either a Cineworld or Vue cinema.
• Excludes 3D films.
• Voucher codes can’t be used for tickets at Vue Leicester Square.
• Each voucher code is valid for films showing the week the code is generated.
• Free cinema ticket voucher codes can only be used by Vitality members. In absolutely no
circumstances can voucher codes be sold or gifted to third parties by a member.
A third cashback on events through Ticketmaster
A third cashback on tickets through Ticketmaster now means you can save on treating yourself. You can
get a third of the cost of your tickets back in cash. So you can save on your favourite bands latest sell-out
tour, by surprising your loved one with a trip to the theatre or watching a show with your favourite
stand-up comedian.
With our Vitality partner Ticketmaster, you can save on these and many other events. Your Vitality status
means you can get a third cashback on up to 12 events a year. See the table below for more information.
Vitality status
Bronze Silver Gold Platinum
Number of events per year 4 6 8 12
Important information
• You can buy any number of tickets for an event, but there is a limit to how many you will get cash back
on. This depends on whether you are a single adult or a family or couple. If there is one adult on your
plan you can get cash back on up to two tickets for each event. If there are two or more adults on your
plan you can get cash back on up to four tickets for each event.
• You will need to pay an activation fee, £10 for individuals and £15 for couples or families.
• Ticketmaster cashback only applies to Ticketmaster and none of its sister agencies.
• Cashback will be paid within 30 days of purchase.24 | A Guide to Vitality
30% off a Standard Annual Pass to some of the UK’s top attractions with Merlin
30% off a standard annual pass to some of the UK’s top attractions is on offer for all the family to enjoy.
From that trip to Alton Towers Resort or Legoland® that the kids’ have been pestering you for. To the
bird’s eye view of London you’ll get from The EDF Energy London Eye. See how much you could save in
the table below.
Normal price Vitality member price
Individuals £159 £111.30
What’s included in the Standard Merlin Annual Pass?
• 12 months entry into top UK attractions
• Passholder Perks – discounts on food, drink and shopping
• Holiday Perks – discounts on short breaks at Merlin resorts
• Friends and family tickets – discounts when booked in advance
• Partner Perks – discounts with Merlin’s partners
Important information
Where can I use my Standard Merlin Annual Pass?
You can use your Pass to get entry to the following attractions:
• Alton Towers Resort,
• LEGOLAND® Windsor Resort,
• LEGOLAND® Discover Centre Manchester,
• THORPE PARK,
• Chessington World of Adventures Resort,
• Madame Tussauds London & Blackpool,
• Warwick Castle,
• EDF Energy London Eye,
• SEA LIFE centres & Sanctuaries and the London Aquarium,
• the Blackpool Tower attractions,
• the Dungeons in London, York, Edinburgh & Blackpool.
Free parking is not included with the Standard Pass and there may also be seasonal exclusions for
certain attractions.
You can buy different Standard Passes depending on the size of your family. When you call Merlin they
will give you the prices for the passes available including the discount. You can use your pass for 12
months from the date it is issued.
If you already have a Merlin pass you will have to wait until it can be renewed before you can use
this offer.A Guide to Vitality | 25
Stay in touch
We make it cheaper for you to stay in touch with buymobiles.net
We’ve teamed up with buymobiles.net, to offer you cashback of up to £15 a month on a new 24 month
contract or 24 month upgrade deal. They deal directly with Orange, T-Mobile and 3 to offer you the best
value and widest range of handsets and mobile phone deals on the internet. You’ll receive monthly cash
back based on your Vitality status, so the healthier you get, the more you could save.
You’ll pay the monthly retail cost by Direct Debit then every month during the 24 month contract period,
you’ll get cashback of up to £15 based on your Vitality status. Every time you change Vitality status your
monthly cashback amount will change for your following month’s bill.
Vitality status
Bronze Silver Gold Platinum
Cashback £5 £7.50 £12.50 £15
The monthly cashback will be paid into your nominated bank account on or around the 25th of
each month.
Important information
• If your cover ends during your 24 month contract with buymobiles.net, your contract will continue at
the monthly retail rate, but you won’t receive any further cashback.
• Once your contract has been approved, you’ll receive a confirmation email and your new phone will
be sent to you within 48 hours, subject to stock levels.
• If you cancel your mobile phone contract before the end of the 24 month contract period, you will
incur the network provider’s termination charges and you won’t receive any further cashback.
• If you’d like to stay on the same network and keep your existing number, you should select
‘Upgrades’ on buymobiles.net. Please note that some networks may not offer upgrade deals through
buymobiles.net.
Prices and discounts are correct as of September 2014. For up to date prices please visit pruhealth.co.uk26 | A Guide to Vitality
Maximum Maximum points
Where to earn
Vitality activity Eligibility Points per event activity per member per
these points?
frequency year
Understand your health
Online Health Review All adults 100 1 per year 100
Visit the ‘Goals and
10 per assessment and 10 bonus 1 set every
Mental Wellbeing assessment All adults 100 things to do’ section of
points for completing all four six months
the Member Zone
Online Non-smokers declaration All adults 100 1 per year Where a member
completes a non- Visit the ‘Health partners
300 (if you pass the non- smokers declaration and rewards’ section
Non-smokers test as part of a smoking test. If not, you can still and passes the of the Member Zone
All adults 1 per year non-smokers test, the
Vitality Healthcheck earn points as detailed under and click on Vitality
Monitoring your progress) maximum points for Healthcheck to find
the year is 300 out more
Get active
At participating partner
Workout – gym session All adults 10 per workout
gyms
3 points for reaching
7,000 steps,
Workout – Steps-based device All adults 5 points for reaching 10,000
steps, 10 points for reaching
12,500 steps (per day)
Working out at 60% of your age
related maximum heart rate: 5
points for 30 minutes, 10 points
Workout – Heart Rate Monitor
All adults for 1 hr
10 points per day
Working out at 70% of your age from any exercise
related maximum heart rate: 10 2080 Visit the ‘Health partners
activity.Maximum 40 and rewards’ section of
points for 30 minutes points per week Member Zone
30 minutes physical activity: to find out more
150 kcals burned (at a rate of
at least 300kcal/hr) 5 points,
300 kcals burned (at a rate of at
Workout – Calorie-based device All adults
least 600kcal/hr) 10 points. 60
minutes physical activity with
300 kcals burned (at a rate of at
least 300kcal/hr) 10 points
10 points for running/walking
parkrun event All adults 5km, 5 points for volunteering at
the event
Eat well
15 points for attending Maximum 15 points Visit the ‘Health partners
Weight Watchers All adults 780
a Meeting per week and rewards’ section of
Buy healthy foods £20 per adult the Member Zone to find
All adults 1 point per £2 spent 520 out more
from Sainsbury's per weekA Guide to Vitality | 27
Maximum Maximum points
Where to earn
Vitality activity Eligibility Points per event activity per member per
these points?
frequency year
Monitoring your progress
Body composition (measurement) All adults
All adults with BMI
Body composition (green zone)
18.5–24.9
Fitness (measurement) All adults
All adults in
Fitness (green zone) ‘Above average’ You can earn Vitality
zone or better points for having these
checks with any of our
Blood pressure (measurement) All adults health screening, Vitality
All adults with blood Healthcheck or fitness
60 per measurement or result
pressure 120/80 1 per year 600 assessment providers.
Blood pressure (green zone) in the green zone per year
or better on both Visit the relevant pages in
systolic and diastolic the ‘Health partners and
rewards’ section
Cholesterol (measurement) All adults of the Member Zone to
find out more
All adults scoring < 5
Cholesterol (green zone)
mmol/l
Random blood glucose
All adults
(measurement)
Random blood glucose All adults scoring
(green zone)Vitality can change We’re always updating our Vitality programme as new opportunities and technologies arise. If we need to make any changes during the plan year, we’ll give you plenty of notice. We might change the way we award points, or the way the Vitality status works. We might change our Vitality partners from time to time, and the discounts, cash back and incentives we offer. There might be times when we change, remove or enhance the benefits. We’ll always let you know. To find out more about our Vitality partners visit pruhealth.co.uk
Notes
www.pruhealth.co.uk PruHealth is a trading name of Prudential Health Services Limited. Registered number 05933141. Registered in England and Wales. Registered office at Laurence Pountney Hill, London EC4R 0HH. Prudential Health Services Limited is authorised and regulated by the Financial Conduct Authority. J484_09_14_ PRUHM21119
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