A QUICKGUIDETOCOVID-19INFECTIONCONTROL FOR PUBS BARS OR RESTAURANTS OFFERING A
←
→
Page content transcription
If your browser does not render page correctly, please read the page content below
1
A Quick guide to Covid-19 Infection Control
For Pubs Bars or Restaurants offering a
Takeaway Service in Tier 4 (Published 4th January 2021)
Introduction
There are now many regulations & guidance documents imposing duties upon business to help them
remain CoVid Secure. To ensure that you remain up to date with current restrictions on your business
you should check the Council website: www.preston.gov.uk/Cv19restricitonsonbusinesses
Every workplace has a legal duty to undertake a health and safety risk assessment and implement
suitable control measures to prevent the spread of Covid-19 between employees and members of the
public. When undertaking your risk assessment you must have regard to the available guidance.
Following the guidance is not compulsory, unless specifically stated, and you are free to take other
action, so long as the same level of protection is achieved. But if you do follow the guidance you will
normally be doing enough to comply with the law. Health and safety inspectors seek to secure
compliance with the law and may refer to guidance. Failure to implement suitable control measure
may lead to formal action being taken against the duty holder(s) including Fixed Penalty Notices,
prosecutions and/or Closure.
The guidance leaflet should be read alongside and supplements, the government Guidance for
Restaurants, Pubs, Bars and Takeaway Services: www.gov.uk/guidance/working-safely-during-
coronavirus-covid-19/restaurants-offering-takeaway-or-delivery
Other Guidance including an example risk assessment can be found under the Food and Hospitality
section of our website: www.preston.gov.uk/cv19workplaces
Pubs, Bars, Restaurants and Social Clubs must close.
However Pubs, Bars, Restaurants & Social Clubs may offer;
Food and drinks on a takeaway basis between 5am and 11pm. This means that customers can
enter the premises to place and collect their order. Food and drinks can also be sold for
delivery where orders are made online, by telephone or by post, and via click and collect; and
drive through;
Food and drinks for delivery, via click and collect and drive through only between 11pm and
5am, (late night refreshment Premises Licence required for sale of food after 11pm). Click-
and-collect and delivery services can only operate where goods are pre-ordered (by phone,
online, via a mobile app or by post) and collected without customers entering the premises.
The decision to offer takeaway alcoholic drinks to customers must not be taken lightly. Persons
drinking and gathering on the streets could cause anti-social behaviour, illegal gatherings (of more
than 2 persons from separate households) and criminal behaviour. This could affect your Premises
Licence if it is deemed that your premises is in breach of the Licensing objectives (Prevention of Crime
& Disorder, Public Safety, Public Nuisance, Protection of Children from Harm).
Commercial Regulatory Services, Environmental Health Department, Town Hall, Lancaster Road, Preston. PR1 2RL.
Tel: 01772 906907 e-mail: info@preston.gov.uk web: www.preston.gov.uk/cv19workplaces
2
A Quick guide to Covid-19 Infection Control
For Pubs Bars or Restaurants offering a
Takeaway Service in Tier 4 (Published 4th January 2021)
Decide if you want to allow customers into your premises or serve them at the door/outside
Allowing customers into your premises to purchase drinks or food at the bar removes/reduces the
queues on the street and helps prevent crowds gathering. However once inside a warm premises
some customers may be difficult to remove!
Ideally have a one way system in your premises, whereby you have an ‘in’ and ‘out’ door.
Some premises may choose to serve customers at the door or from a temporary bar. You must
ensure that your ‘temporary bar’ is located within your Licensable area (red area on your premises
Licence Map). This keeps customers outside but can cause some crowds gathering outside.
Queues
If the queue outside of your premises is not controlled, the close proximity of people will allow the
spread of the virus. Failure to adequately ensure social distancing in your queue will lead to
enforcement action being taken against your business.
For busy premises, or on busy nights e.g. Friday or Saturday evenings, use barriers to help contain
the queue and floor marking to help keep groups separate. Clearly mark ‘standing’ and ‘no standing
zones’. Groups should be 2 meters apart. You may use masonry or spray paint to neatly mark the
pavement (ensure you use a template!).
You should appoint a dedicated member of staff to manage the external queue and prevent
customers from lingering once they have purchased their drinks or food.
At the entrance, point of sale and around the exterior of your premises
Ensure that suitable signs are erected telling customers that it is
takeaway only.
Ensure that signage makes it clear that customers must not
linger in the immediate vicinity of the premises.
Under Tier 4 restrictions persons must not meet persons from
outside of their household or legal support bubble. Persons can
meet one other person from outside of their household for
exercise. Customers meeting persons from outside of their
household or legal support bubble to consume food or drink is
not exercise and should not take place.
Ask customers to move away to consume purchases.
Check your street for litter generated through your business, plastic cups, wrappers or cigarette
butts etc. Remove this litter regularly.
Commercial Regulatory Services, Environmental Health Department, Town Hall, Lancaster Road, Preston. PR1 2RL.
Tel: 01772 906907 e-mail: info@preston.gov.uk web: www.preston.gov.uk/cv19workplaces
3
A Quick guide to Covid-19 Infection Control
For Pubs Bars or Restaurants offering a
Takeaway Service in Tier 4 (Published 4th January 2021)
Any customers that engage in anti-social behaviour should be stopped from returning to the
premises.
Takeaway Only
The closure of restricted business includes adjacent areas. The Regulations provide that an area
adjacent to the restricted business is where seating is made available for its customers (whether
or not by the business) or which its customers habitually use for consumption of food or drink
served by the business is to be treated as part of the premises. Therefore businesses must not
allow customers to consume food or drink in beer garden areas, pavement café areas or similar
seating area or from any adjacent seating (shared seating in shopping centers or public benches
etc) to the premises. Persons can neither sit nor stand and drink in areas habitually used by the
premises.
Where possbile seating should be removed from external areas. If the seating is ‘fixed’ it should
be ‘closed’ with signs and tape.
Internal seating should be ‘closed’ and barriered off with tape or signs. If possible rearrange
furniture to demonstrate the seating areas are closed (if serving from an internal bar).
Ensure floor markers are used to aide social distancing inside the premises.
Provide drinks in takeaway containers. All drinks containers should have a secure lids. Bottles
should have their caps/corks intact. Cans should have their ring pulls in place.
Once customers have been served ask them to leave the premises and the areas adjacent to
the premises.
Erect signage to encourage persons to move away.
It is now law that members of the public
must wear a face mask in a pub, bar or
restaurant & takeaway unless they have an
exemption.
4
You should display signs at the entrance
reminding customers to wear masks.
Enforce a ‘No mask, No Food’ policy.
If customers become violent or abusive call
the Police.
Limit the number of customers in your
business at any one.
Encourage social distancing inside and
outside your business with floor markings
and arrows
You should employ a dedicated member of
staff to control the external queues and
prevent access to the premises when they
are at capacity. Failure to ensure customers
are socially distanced will lead to
enforcement action.
Commercial Regulatory Services, Environmental Health Department, Town Hall, Lancaster Road, Preston. PR1 2RL.
Tel: 01772 906907 e-mail: info@preston.gov.uk web: www.preston.gov.uk/cv19workplaces
4
A Quick guide to Covid-19 Infection Control
For Pubs Bars or Restaurants offering a
Takeaway Service in Tier 4 (Published 4th January 2021)
Encourage customers to use hand sanitizer
when entering your premises
Provide hand sanitizer for customers to use Display information posters to keep
customers and employees safe
At the bar/service counter (Even temporary bar)
OR
You need to protect your employees from Covid droplets emitted by people when they are
talking, sneezing or coughing etc.
You must either install Screens on the counter by the till or provide employees with face
visors. Face coverings should be worn in addition to a visor where necessary.
Face Coverings for Staff
Face coverings are defined as a covering for the mouth and nose. A visor is not a suitable alternative
to a face covering. Face coverings protect other people around the wearer as they stop droplets
being projected from the nose or mouth. However they do not protect the wearer. Visors protect
the wearer from droplets being sent to them, but do not protect others around them as droplets
can still go down, from the wearer. Face coverings are only required to be worn by staff who are
inside.
All employees that work in pubs, bars, restaurants etc must wear a
face covering when they are likely to be in contact with members of
the public.
If you have staff that are only going to be in ‘staff only’ areas such
as a kitchen or office, they do not need to wear a face covering.
If employees are shielded from the public behind suitable screens
or barriers, they also do not need to wear a face covering. Screens
need to be large enough to cover the counter.
If employees are exempt from wearing a face covering they should
be given duties that do not include mixing with the public, or be shielded behind screens etc.
They should be given a face visor to protect them from others, because they are likely to be
vulnerable if they cannot wear a face covering.
Enforcement action can be taken if barriers and screens are in place which do not adequately
mitigate risks (they have to be tall and wide enough e.g. staff should not be within 2 meters of
persons unless separated by a screen or face covering.)
Commercial Regulatory Services, Environmental Health Department, Town Hall, Lancaster Road, Preston. PR1 2RL.
Tel: 01772 906907 e-mail: info@preston.gov.uk web: www.preston.gov.uk/cv19workplaces
5
A Quick guide to Covid-19 Infection Control
For Pubs Bars or Restaurants offering a
Takeaway Service in Tier 4 (Published 4th January 2021)
Limit the handling of cash as it can transfer Encourage your customers to order on-line
the virus. or by phone.
There are many affordable card payment Encourage them to use delivery services or
systems on the market such as IZettle, click and collect.
SumUp and Square Reader.
Toilets
To prevent your business being considered a public nuisance (urination in the street) we
recommend that you provide access to your toilets for your customers.
If you provide customers toilets, you must ensure that they are managed properly.
Consider only allowing one person to enter at a time
Display handwashing notices
Ensure they are cleaned regularly (every 30 minutes or so at busy times)
Training
All staff must be trained in the new procedures. It is a good idea to show the written risk assessment
for your premises and talk through the risks and control measures.
Free CoVid Awareness Training is offered by CPD Free CoVid Training is also offered by CPL
On-line College: Learning on planning delivery & takeaway
https://cpdonline.co.uk/course/covid-19- https://www.cpllearning.com/online-
awareness/ courses/planning-delivery-takeaway/
Commercial Regulatory Services, Environmental Health Department, Town Hall, Lancaster Road, Preston. PR1 2RL.
Tel: 01772 906907 e-mail: info@preston.gov.uk web: www.preston.gov.uk/cv19workplaces
6
A Quick guide to Covid-19 Infection Control
For Pubs Bars or Restaurants offering a
Takeaway Service in Tier 4 (Published 4th January 2021)
11pm Curfew
Businesses selling food or drink, including takeaways, are required to close
between 11pm and 5am.
This means that customers must have left the premises at 11pm and the
doors must be closed to the public. Employees can remain on site to
undertake closing duties.
10.45pm
As such businesses will need to consider a suitable cut off time for ‘last
01772 906907
www.ordermyfood.com
orders’ for walk in customers. We recommend that you display a suitable
poster that informs customers of the time for ‘last orders’. A suitable
poster can be downloaded from our website.
You may provide a takeaway service after 11pm provided customers do not enter the premises.
This can be achieved via a delivery or drive-thru service. Food must be ordered via phone, website
or APP and delivered or provided by click and collect at the door.
Recommendations:
Display a poster that informs customers of the time for ‘last orders’.
Lock the front door to prevent customers accessing the takeaway at the cut-off time for
‘last orders’.
Ensure a member of staff waits at the door until all customers have left at the end of the
evening, to prevent other customers entering the premises.
Turn off or dim the lights in the customer area, so it is clear that you are closed to walk in
customers.
Display a ‘closed’ sign on you door.
Ensure that you update social media with your time for ‘last orders’.
Ask delivery drivers to use an alternative entrance to the main front door, where it is safe
and practicable to do so.
Failure to ensure that your business is closed and there are no customers in the premises, by
11pm, can have serious consequences. The Council and the Police have the power to Serve
Notices to Close your premises, issue Fixed Penalty Notices and prosecute you.
Communication
Ensure that your customers know and understand the rules and procedures for attending your
Business;
Update your on-line profile: company website/facebook/Instagram pages etc.
If they make an on-line order send them a copy of your expectations via e-mail.
Ensure you speak to customers as they enter and let them know your expectations, point out
the key notices and marking for them to follow.
Use posters, notices and tape etc to inform and guide customers;
Example posters can be downloaded and used free of charge from our website:
www.prestongov.uk/cv19workplaces
Commercial Regulatory Services, Environmental Health Department, Town Hall, Lancaster Road, Preston. PR1 2RL.
Tel: 01772 906907 e-mail: info@preston.gov.uk web: www.preston.gov.uk/cv19workplaces
You can also read
