A seamless, reliable and adaptable fibre connectivity - Avaya - Vodacom's Broadband Connect Fibre service enables Avaya to access the kind of ...
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Case study Avaya A seamless, reliable and adaptable fibre connectivity Vodacom’s Broadband Connect Fibre service enables Avaya to access the kind of enterprise-level connectivity it needs
Avaya Learning Centre with
Vodacom Broadband Connect Fibre
Avaya’s fibre connectivity mirrors its own business ethos – seamless, reliable and
adaptable. Avaya, a South African Learning Centre, reaches out to audiences around the
world daily. As such, its reputation is all about innovation in collaboration, so ensuring their
communication standards remain top-class is imperative. Vodacom Broadband Connect
Fibre service enables Avaya South Africa, a local SME, to access the kind of enterprise
level connectivity it needs to deliver its globally recognised industry training, without the
enterprise level spend.
Introduction Summary
One of the cornerstones of Vodacom’s Avaya is a global leader in enterprise are filled more than 100 days a year.
Business ethos is that its customers communication systems. It provides In between, lecturers deliver online
should have access to the fastest, unified communications, contact skills training to students around
most reliable connection available. centre, data solutions and related the world.
services, both directly and through
Since 2008, Vodacom has invested channel partners to leading Distance and cable quality meant
more than R2 billion in fibre transmission businesses and organisations that Avaya’s incumbent ADSL
to connect its more than 10 000 around the world. Enterprises of connection allowed a maximum
cellular-base stations. This fibre all sizes depend on Avaya for 6Mbps download speed. Interference
infrastructure forms the backbone of state-of-the-art communications by other electronic transmissions
Vodacom Fibre To The Business (FTTB) that improve efficiency, meant performance was rarely
service, Broadband Connect Fibre, and collaboration, customer service optimal. With Avaya’s training labs
paves the way for true cloud and next- and competitiveness. hosted overseas, training traffic was
generation services while opening the largely dependent on upload speed –
door to a new level of efficiency, mobility Skills transfer is an important which was considerably less than the
and cost savings. component of Avaya’s offering as 6Mbps promised.
it assists users to transform
Vodacom Broadband Connect Fibre features and functions into a Video and even voice transmissions
uses the latest Passive Optical Network complete communications solution. often experienced lag or were of a
(PON) technology to deliver an Avaya Learning develops and poorer quality than users expected.
unparalleled experience. Its scalability delivers training for Avaya products When this began to affect customer
means that smaller businesses can and solutions. The collective insight satisfaction scores, particularly in labs,
access rich content experiences via the of over 100 years of leadership and Avaya investigated viable alternatives.
internet that was previously only vital knowledge from support The most attractive of these was
available to large corporate customers. centres worldwide is distilled into introducing a fibre network which,
Services include video collaboration, some of the best training in the although well-suited to the business’
Voice over Internet Protocol (VoIP), industry, delivered at each individual high-end media requirements, had
hosted PBX, Office 365, cloud backup team’s pace and convenience. always been out-priced locally.
and other data applications. Businesses
of all sizes operating out of business In recent years, Avaya reduced the With the most extensive network
parks can now access high-speed and number of its technology labs, across South Africa and proven
high‑capacity data connections – driving opting for a more centralised and reliability, Vodacom was ideally
cost savings, improving efficiencies and cost-effective deployment model. positioned to deliver the kind of
competitiveness. This increased the reliance on world-class Broadband solution
internet connectivity by its training that Avaya required. Given the
hubs. Avaya South Africa’s premises rapid expansion plan, service
in Bryanston are the centralised options and attractive pricing on
training hub for Southern Africa offer, Avaya recognised a partnership
and uses the UK-based lab remotely. with Vodacom that offered clear
On site, its two dedicated classrooms business advantages.
2
With the most extensive network across South Africa and proven
reliability, Vodacom was ideally positioned to deliver the kind of
world-class Broadband solution that Avaya required.
Benefits
• High speed and high capacity Increased upstream Steady transmission
and downstream bandwidth
• Reliable connectivity A very stable signal (as a result of
Due to its low-loss character, Vodacom Vodacom’s Fibre Optic Network) ensures
• A flexible range of service plans provides Avaya with 15Mbps symmetrical high-quality Broadband internet access
Broadband fibre with equal upstream and suitable for real-time, high definition
• A customised service support model
downstream throughput. multimedia services.
for Senior Technical Trainers for Avaya
South Africa The service can be upgraded to 100Mbps,
as long as one is within the Broadband
• Easy scalability with rapid
fibre footprint. This makes it ideal for
provisioning to accommodate
Avaya’s training services where distance
business expansion and a recognised
learners and lecturers use high-speed
partnership with Vodacom, offering
data transmission applications.
clear business advantages
3Business enablement Workflow description
Avaya’s blended learning approach Vodacom Broadband Connect Fibre stages over a period of several weeks.
offers students a combination of has entirely replaced Avaya’s original The implementation began in October
self-directed, remote interactive ADSL connection and has doubled the 2014 with a feasibility survey, followed
and classroom learning environments to speed that the business had previously. by the roll-out of the infrastructure.
maximise effectiveness and decrease time As Vodacom was able to drastically The installation of a fibre feeder link
required to reach proficiency. reduce the cost of its offering, there into Avaya’s Bryanston premises was
has been very little increase in the cost carried out in December 2014.
Vodacom Broadband Connect to company.
Fibre enhances Avaya South This project was among the first major
Africa’s ability to host training sessions The service is supported by a flexible FTTB deployments in the country
for Avaya’s global OPCOs and has range of service plans, which can be and provided significant lessons in
significantly improved customer adapted for the business as its needs end‑to‑end best practice going forward.
satisfaction scores since its introduction. changes. Vodacom has already enhanced Open communications and continual
its service to Avaya to accommodate feedback from Vodacom’s technical and
additional client requirements and management teams were instrumental
implemented a Service Support model in ensuring a successful installation,
to optimise its FTTB service to Avaya. The and continue to add excellent value to
actual deployment was implemented in the client.
Enterprises of all sizes depend on Avaya for state-of-the-
art communications that improve efficiency, collaboration,
customer service and competitiveness.www.vodacombusiness.co.za Vodafone Group 2019. This document is issued by Vodafone in confidence and is not to be reproduced in whole or in part without the express, prior written permission of Vodafone. Vodafone and the Vodafone logos are trademarks of the Vodafone Group. Other product and company names mentioned herein may be the trademark of their respective owners. The information contained in this publication is correct at the time of going to print. Any reliance on the information shall be at the recipient’s risk. No member of the Vodafone Group shall have any liability in respect of the use made of the information. The information may be subject to change. Services may be modified, supplemented or withdrawn by Vodafone without prior notice. All services are subject to terms and conditions, copies of which may be provided on request.
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