Intro to Splunk IT Service Intelligence - The Latest and greatest from the new release - Splunk Conf
←
→
Page content transcription
If your browser does not render page correctly, please read the page content below
© 2020 SPLUNK INC.
© 2020 SPLUNK INC.
Intro to Splunk
IT Service
Intelligence
The Latest and greatest from the
new release
Ian Torbett
ITSI Product Management | Splunk
Forward- During the course of this presentation, we may make forward‐looking statements regarding
future events or plans of the company. We caution you that such statements reflect our
Looking current expectations and estimates based on factors currently known to us and that actual
events or results may differ materially. The forward-looking statements made in the this
Statements presentation are being made as of the time and date of its live presentation. If reviewed after
its live presentation, it may not contain current or accurate information. We do not assume
any obligation to update any forward‐looking statements made herein.
In addition, any information about our roadmap outlines our general product direction and is
subject to change at any time without notice. It is for informational purposes only, and shall
not be incorporated into any contract or other commitment. Splunk undertakes no obligation
either to develop the features or functionalities described or to include any such feature or
functionality in a future release.
Splunk, Splunk>, Data-to-Everything, D2E and Turn Data Into Doing are trademarks and registered trademarks of Splunk Inc. in the United States
and other countries. All other brand names, product names or trademarks belong to their respective owners. © 2020 Splunk Inc. All rights reserved
© 2020 SPLUNK INC.
Ian Torbett
Product Management | Splunk
© 2020 SPLUNK INC. ITSI Overview
© 2020 SPLUNK INC.
Organizations are Transforming
Retain & Optimize Lift & Shift Re-Factor Re-Architect /
Cloud-Native
DEV OPS DEV OPS DEV OPS DEV OPS
Cloud Managed e.g. RDS, Cloud First Architecture
DynamoDB, SaaS
Tightly Coupled Apps, Primarily using More Modular, but Loosely Coupled Microservices,
Slow Deployment Cycles Cloud IaaS Dependent App Components and Serverless Functions
VM VM VM VM VM VM VM VM VM
VM VM VM VM VM VM
Private Public Private Public Private Public
© 2020 SPLUNK INC.
Demands on IT
Have Changed
! Before Today
IT responsible for IT responsible for business
infrastructure health health
Tools built for monolithic, More tools for modular,
static systems ephemeral architectures
Automated, tech-centric
Manual skills, human
operations
processes
© 2020 SPLUNK INC. New Demands, New Challenges Slow mean-time-to-resolve (MTTR) Lack of visibility Complex IT environments & tooling
© 2020 SPLUNK INC.
The Business Impact is Significant
Poor
Lost Inefficient Customer Struggle to
Revenue Productivity Experiences Innovate
Costly incidents and War rooms, inefficient Brand reputation Seen as “cost center”
too many tools SLAs, finger-pointing compromised by high instead of partner in
and MTTI visibility issues and transformation
complaints
© 2020 SPLUNK INC.
Splunk is a Leading
AIOps Platform Infrastructure
& Service
Monitoring
Detect Anomalous
Behavior
IT Event
Management
Investigate,
Test & Learn from
New Scenarios DATA Respond
& Resolve
IT Automation Incident
Automate
& Repeatable Response &
Orchestration Actions Remediation
Metrics Events Logs Traces
© 2020 SPLUNK INC.
Solutions for
Every IT Use Case
AIOps
360° Service
Visibility
Reduce Alert
Fatigue Auto-remediation &
IT Performance orchestration
& Availability
Business & Service
Monitoring
Intelligent Event &
Incident Management
Infrastructure & App
Monitoring© 2020 SPLUNK INC.
Solutions for
Every IT Use Case
Infrastructure IT Service
Monitoring On-Call Intelligence Phantom
Infrastructure Incident Response & Service Monitoring & IT Automation &
Investigation & Remediation Event Management Workflow
Monitoring Orchestration© 2020 SPLUNK INC. Splunk IT Service Intelligence Protect Service Performance with AIOps • Business & Service-Level Monitoring • Intelligent Event & Incident Management • Machine Learning & Predictive Analytics
Business &
Service-Level
Monitoring
• Glass Tables and Service
Dashboards
• Auto-detect new data
sources for monitoring
• Full-fidelity investigations
© 2020 SPLUNK INC.© 2020 SPLUNK INC. Intelligent Event Management • Real-time event correlation • No code required • Automate Action
ML &
Predictive
Analytics
• Multi-KPI alerts
• Anomaly Detection &
Adaptive Thresholding
• Predictive Alerts &
Dashboards
© 2020 SPLUNK INC.© 2020 SPLUNK INC.
Benefits
End to End Eliminate Alert Prevent Issues
Visibility Storms From Happening
Reduce MTTR Reduce event Reduce # of incidents
by 65% noise by 90% by 45%© 2020 SPLUNK INC.
A Catalyst for Transformation
64%
▼ Unplanned Downtime
95%
▼ Reduced Alerts
90% ▼ MTTR
16,300
Stores Worldwide
Cost Optimization Operational Efficiency Business Impact Innovation
Improved availability by Staff devoted to the issues Strengthened brand #1 in global pizza sales
preventing costly incidents that matter most reputation with 360° service through innovation and trust
visibility in Splunk© 2020 SPLUNK INC. New Features
© 2020 SPLUNK INC. Overview • New Glass Table GA • Stable Upgrade • Entity Analysis with Entity Type • Entity Integration and Overview • Episode Review Enhancements • New Content Packs and Service Insights for SAP • Upcoming ITSI BETAs • Much More! See Release Notes for all new features and performance enhancements
New Glass
Table GA
• A new, robust Glass Table
framework with updated UI
and creation flows
• Create Pixel perfect ITSI
Glass Tables with your
Services and KPIs alongside
charts, tables and other
powerful visualizations
• Improved performance and
loading times
© 2020 SPLUNK INC.Stable
Upgrade
• New stable upgrade
experience with a UI driven
workflow and enhanced
stability
• Increases resilience on single
and clustered environments
• Informs users of all upgrade
procedures and related logs
© 2020 SPLUNK INC.Entity
Analysis with
Entity Type
• Revamped entity framework
for a robust troubleshooting
experience
• New Entity Type feature
provides the ability use
Splunk Dashboards, external
links and more to associate to
entities
• Out of the box Entity Types
for easy starting experience
© 2020 SPLUNK INC.Entity
Integration
and Overview
• New infrastructure overview
to visualize and get a real
time understanding of system
and health inventory
• Utilize these visualizations
across multiple platforms
such as Nix, Windows and
VMware
• Data integration and
onboarding natively built in
ITSI
• Single location to manage
all your entities
© 2020 SPLUNK INC.Episode
Review
Enhancements
• Increased end to end stability
and performance
enhancements across Episode
Review
• Customize panels on the
Episode Review page for quick
analysis and action
• New enhancements to easily
test and migrate correlation
searches and aggregation
policies across ITSI
environments
• See release notes for all
improvements!
© 2020 SPLUNK INC.© 2020 SPLUNK INC.
CITRIX
New Content Packs
Preconfigured content for you to use and grow your environment!
Content packs are preconfigured content for
you to install in your environment and
customize to your use cases.
Splunk Observability (formerly SignalFx)
• Splunk Service Intelligence for SAP® MultiCloud Content Pack
Solutions (Premium Product)
• Splunk Observability (formerly SignalFx)
• Citrix
• VMware
• Monitoring Splunk as a Service
• Monitoring and Alerting
• Unix and Linux
• Microsoft Windows
• Example Glass Tables
• Pivotal Cloud FoundryUpcoming
ITSI BETAs
Beta sign-up emails will be sent out
after conf. Ask you Splunk Account
team for more details!
Content Library with Content Packs
• In product app-store like experience to
quickly add structure to ITSI with Glass
Tables, best practice KPIs and more
• Robust install and upgrade experience
for easy content management
Next Gen Event Analytics:
• Reduce processing time for events to
seconds
• High-availability configurations for
Business-critical event management
scenarios
© 2020 SPLUNK INC.© 2020 SPLUNK INC. Demo
Splunk Helps
Get You There...
Demonstrations
• Showcase what Splunk can do for
your organization’s goals
Workshops
• Accelerate adoption, develop use cases
and educate your team
Proof of Value/Autobahn
• Achieve your first steps with Splunk
© 2020 SPLUNK INC.© 2020 SPLUNK INC. Please provide feedback via the SESSION SURVEY
You can also read
