ACCOLADES & ACCOMPLISHMENTS 19/20 - COASTLINE COLLEGE GOLDEN WEST COLLEGE ORANGE COAST COLLEGE - BoardDocs

 
19/20
ACCOLADES &
ACCOMPLISHMENTS
Coast Community College District

COASTLINE COLLEGE
GOLDEN WEST COLLEGE
ORANGE COAST COLLEGE
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Contents
Chancellor ..................................................................................... 2
Educational Services and Technology .......................................... 5
Finance and Admninstrative Services ........................................... 9
Human Resources ....................................................................... 11
Coastline College ........................................................................ 15
Golden West College .................................................................. 23
Orange Coast College ................................................................. 32
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DISTRICT OFFICE
CHANCELLOR

I am so proud of the work done by our faculty, classified and confidential staff,
managers, and executive leadership. We began a difficult year of navigating a
budget challenge—brought on by continued state underfunding—and ended the
year operating nearly entirely with online technologies. The pedagogical,
technological, and operational hurdles overcome are impressive. We are fortunate
to have modern tools that allowed us to make these adjustments, yet it is the
people of the Coast District who met the moment and made it possible to continue
our mission of a better community through education.

John Weispfenning, Ph.D., Chancellor

OVERVIEW OF THE YEAR’S ACHIEVEMENTS
The Coast Community College District migrated thousands of courses and all support services to
remote modalities in a matter of two weeks in the middle of spring semester. This would be no
small feat in the best of circumstances. Yet, the people of the Coast District navigated these
changes during a public health crisis with the added worry about their own health and that of
their families. Furthering the complexity of the transition to remote and online instruction were
the hiring freeze and retirement incentive designed to bring district staffing into alignment with
enrollment and ongoing regional demographic trends. Despite these headwinds, the Coast
District continues to rank within the state’s highest performers in academic achievement
among community colleges.
Colleges of the Coast District have risen to the challenge of distributing millions in emergency
aid to students from government and philanthropic sources. Faculty have innovated means to
provide many subjects in remote formats, including difficult-to-convert art, science, and
physical education classes. Support services have found ways to be there for students through
virtual sessions covering the range of academic, enrollment, financial aid, and mental health
counseling. Many student, faculty, and staff activities—which bring a sense of community and
cohesion—have continued in highly modified forms.
Under the Chancellor’s direct supervision, the departments in the Board Office and Executive
Office—including Internal Audit, Operations and Government Relations, and Public Affairs and
Marketing—have worked effectively and cohesively to support districtwide functions,
administrative decision-making, and board policy setting in the midst of this challenging year.
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ACCOMPLISHMENTS
Internal Audit
During FY2019-2020, Internal Audit completed several audit projects and consulting
engagements. Internal Audit continued to serve the needs of the District while facing staffing
challenges. The department also continued to review and improve internal procedures for
completing projects and modified policies to include updates in audit standards. In March 2020,
Internal Audit filled a staff vacancy and presented an ambitious, yet robust strategic audit plan
to the Board of Trustees. The audit plan features several projects specifically requested by
members of the District’s leadership team.
Operations and Government Relations
The Coast District sent a delegation to meet with education policy leaders in Sacramento and
Washington, D.C., prior to the pandemic outbreak, held in-district meetings with elected
officials and staff, and worked with advocates to inform federal and state policymakers
throughout the pandemic. Additionally, the director for operations and government relations
helped the district navigate transition to remote modalities and is currently involved in planning
for phased reopening.
Public Affairs and Marketing
The Coast District updated its internal communications practices to meet the needs of the
pandemic. Increased usage of static video and real-time virtual conversations helped bridge the
gaps between people spread throughout and beyond Orange County. Two new websites, one
for budget and one for COVID-19, served to provide up-to-date and archived information on the
crises—with opportunities for anonymous feedback. Social media channels for the Coast
District were revived and revitalized. Additionally, the Public Affairs and Marketing department
had originally planned a “OC: Our Communities, Our Colleges” campaign heavily featuring the
Colleges’ state-of-the-art facilities in 2020. That project was entirely reconceived, redesigned,
and launched in a matter of weeks as the “We’re Back… Online” campaign with a strong
physical and digital presence throughout the District’s communities.
Coast Community College District Foundation
Operating as an affiliated non-profit organization, the Coast District Foundation provided grant
funding for six projects being pursued by eight faculty members. Recipients of the Faculty
Funding Opportunity Grant can be found on all three Colleges. In addition to faculty funding,
the Coast District Foundation sponsors scholarship programs overseen by the three college
foundations as well as other non-profits that address critical needs of the communities in the
district. A board of community leaders evaluates and allocates funding. This year, four new
members joined the board, bringing with them decades of experience in education,
philanthropic, and non-profit leadership.
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ACCOLADES
Internal Audit had two work study students contribute to department outputs and aid others in
the District Office as needed and requested. After two years working with Internal Audit, one of
these students successfully completed degree-work at Orange Coast College and transferred to
UC Irvine to continue her studies and academic pursuits.
Rachel Snell, Director of Internal Audit, was elected to serve the local chapter of the Institute of
Internal Auditors as the First Vice President/President-Elect.
Miguel Beltran joined the Coast District as Internal Audit Specialist.
Julie Clevenger took on the role of Director of Operations and Government Relations in January
of 2020, bringing a wealth of knowledge gained through her experience here in the Coast
District.
Erik Fallis took on the role of Director of Public Affairs and Marketing as well as Executive
Director of the Coast District Foundation in July of 2019. He was also elected to the Board of
Directors for the Public Relations Society of America’s Orange County Chapter.
The Board Office welcomed Mary Grady as Administrative Secretary.
Student Trustee Spencer Finkbeiner was published nationally in the education-interest
publication The Hechinger Report. Trustee Finkbeiner successfully completed his studies at
Orange Coast College and is now pursuing his bachelor’s in business administration and
management at the University of Southern California.
Chancellor Weispfenning led the ACCJC accreditation site team for the Salvation Army College
for Officer Training at Crestmont. He also served on the Financial Aid Office Operations
Taskforce of the Community College League of California, which released its report Increasing
Student Access, Success and Equity: California Community College Student Focused Financial Aid
Policies in February of 2020.
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DISTRICT OFFICE
EDUCATIONAL SERVICES AND TECHNOLOGY

The District is a leader in student success and recognized for academic excellence
among community colleges. Through an outstanding faculty and staff, along with
strategic work in securing competitive external funding, our District provides
students with educational programs and support services to achieve their goals. I
am proud of the teamwork, innovation, and unwavering commitment to student
success that permeates our District and the effective manner in which our District
has responded to the significant challenges brought by the COVID-19 pandemic.
We have grown stronger as an institution and as a team of professionals and
educators dedicated to improving the lives of our students.

Andreea M. Serban, Ph.D., Vice Chancellor of Educational Services and Technology

OVERVIEW OF THE YEAR’S ACHIEVEMENTS
Coast Community College District Educational Services and Technology provides leadership,
coordination, and support for instructional programs, student services, career technical
education, distance learning, grant development and administration, accreditation, planning,
institutional research, international programs, educational technology, and partnership
development. The Division led and coordinated significant state, regional, and local initiatives
and projects focused on innovation in instruction and student services, employer engagement,
and acquisition and implementation of cutting-edge technology.
In addition, district-wide, there has been continued emphasis on connecting and building
partnerships with K12, other community colleges, four-year universities, and industry to
develop and strengthen pathways. Significant investments have also been made in professional
development for faculty and staff. The Division also led and facilitated significant technology
projects related to the transition to Banner 9 Self Service, the new Banner one-term structure,
and various new or revised initiatives, processes, procedures, and implementation of various
legislative or regulatory mandates.
The Research, Planning, and Institutional Effectiveness Department made major changes to the
reporting, analytics, and data mining structure and a new Data Warehouse framework. The
Grants Department provided support and assistance in securing significant new grants and
administer continuing grants. The Division led and coordinated the work to implement
numerous regulatory changes enacted starting in March 2020 in response to the COVID-19
emergency.
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ACCOMPLISHMENTS
Grants Development and Administration
In 2019-20, the District had close to $39 million in continuing and new grants, of which over $15
represented federal funds under the Coronavirus Aid, Relief, and Economic Security (CARES). Of
these grants, close to $18 million were secured as a District with the remaining secured for
individual Colleges. Grant funds support innovation in STEM, career and technical education,
student services, adult and preschool education, online education, and a range of other
educational- and-community-centered programs.
Instruction, Student Services, and Regional Collaboration
The Division led or collaborated in a variety of projects in support of the Strong Workforce
Program, Online California Virtual College Online Education Initiative, Perkins, Mental Health,
STEM, Criminal Justice, Adult Education, and other programmatic areas.
The Strong Workforce Program Pathways Regional Scale project, which aims to enhance
regional alignment and collaboration to broadly scale up career pathways and early college
credit opportunities, extended its work in convening leaders and practitioners from Orange
County community colleges, K12 institutions, higher education, and business and industry to
develop and replicate best practices for scaling up career pathways that promote student
success, developed and conducted a Dual Enrollment Leadership Academy, developed a
Regional Dual Enrollment Student Video, and produced practice briefs.
The Strong Workforce Program Regional Pathways Story Maps project continue the work with
regional K12, community colleges, and business partners to expand and enhance TalentED an
innovative story map application, which uses geographic information system (GIS) tools to map
and visualize pathway options aligned with requirements for success in education and
employment. The project produced several publications that highlight how geospatial tools and
capabilities can be harnessed to assist community colleges in building pathways and
partnerships to improve outcomes for students, institutions, and regions.
Through the Online CTE Pathways grant, in addition to improving the online infrastructure
throughout the District, a total of seven master courses and 24 fully online courses are created
or scaled. These courses lead to short-term, industry-valued certificates or credentials. The
majority of programs impacted by the project are related to Information Technology and
Management, allowing students many options to continue their educational pathway. The
development of Story Maps in Information Technology, Medical Coding, and Management
offers an innovative and engaging platform for students, counselors, faculty, and employers.
The Adult Education Program continued to expand opportunities for adults in the District
service through new noncredit college readiness and short-term career technical education
programs, outreach to the community, and implementing its regional education and workforce
service plan.
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Educational Technology and Institutional Research
The Division also led and facilitated significant technology projects related to the transition to
Banner 9 Self Service, the new Banner one-term structure, upgrades of DegreeWorks, the
online educational planning and degree audit platforms, enhancements to Canvas, the district-
wide learning management system, and various new or revised initiatives, processes,
procedures, and implementation of various legislative or regulatory mandates. The Research,
Planning, and Institutional Effectiveness Department made major changes to the reporting,
analytics, and data mining structure and a new Data Warehouse framework.
Planning and Policy
The District-wide Strategic Technology Plan 2019-2022 was adopted by the Board of Trustees
on January 15, 2020. It provides a roadmap for major technology initiatives undertaken by the
District for the next three years.
Through the DCC Board Policy and Administrative Procedure Subcommittee, 48 Board Policies
and Administrative Procedures were created, reviewed, or revised.
COVID-19 Impact
Since the inception of the pandemic, the Division worked closely with the Colleges and District
Office departments to coordinate and facilitate the implementation of myriad of changes in the
delivery of instruction and student services as well as the implementation of state and federal
regulations promulgated in response to COVID-19 ranging many different policies and
processes including grading, student withdrawal, financial aid, attendance accounting,
international students, special student populations.

ACCOLADES
Dr. Andreea Serban, Vice Chancellor Educational Services and Technology

•   served as the Team Chair for the Institutional Effectiveness Partnership Initiative technical
    assistance team for Cerro Coso College. The assistance focused on key performance
    indicators, and data and information organization, structure, and tools for deployment to
    and utilization by end users in support of institutional planning, enrollment management,
    and operational management.

•   was invited speaker on the California Virtual College – Online Education Initiative cross-
    enrollment initiative at the State-wide Distance Education Coordinators annual retreat on
    June 18, 2020 and the State Chancellor’s Office state-wide webinar on July 8, 2020.

•   continued to serve as the President of the Board of Directors for the California Colleges for
    International Education; as member of the Board of Directors for the Institute for the Study
    of Knowledge Management in Education; and represent the California Student Services
    Officers in the statewide Online Education Initiative Advisory Committee.
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Stephanie Feger, Project Director, gave numerous presentations of TalentED in 2019-2020
including at Mobilize California Summit – August 23, 2019, Temecula, California; Orange County
Counselors Symposium – November 7, 2019 – Anaheim, California; California Community
College Chief Information Systems Officers Association – March 2, 2020, Monterey, California;
and California Community College Association of Occupational Education - March 12, 2020,
Sacramento, California
Dwayne Thompson, District Director of Research, Planning, and Institutional Effectiveness,
continued to serve as member of the Ellucian Analytics development team representing the
District and California Community College interests. He also continued to serve as member of
the team designing a California community college-specific data warehouse with Kern CCD and
Foothill-DeAnza CCD to support the research and reporting needs of many initiatives both
locally and statewide such as guided pathways.
Lara Smith, District Director of Grants and Educational Services, continued to serve on the
Federal Funding Task Force organized by the Council for Opportunity in Education. She also
served as a peer reviewer for the National Science Foundation in November 2019.
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DISTRICT OFFICE
FINANCE AND ADMNINSTRATIVE SERVICES

Facilities
Measure M: The District continues to work hard in carrying out the vision of providing state of
the art facilities and technology for current and future students. The Measure M Bond Program
is at peak activity at a spend rate equivalent to $2.4M weekly or $61K hourly.

•   Coastline College: College Student Services Center – Coastline has awarded the contract for
    the ground pier design at the new Student Services center. Upon completion, the Student
    Services center will replace the existing College Center in Fountain Valley.

•   Golden West College: With a spectacular grand opening ceremony, the Golden West College
    Math & Science building became the largest project completed with Measure M funds.
    Renovated classrooms across the Golden West campus with new Audio/Video equipment,
    painting, carpeting and other essential upgrades to enhance the student experience.

•   Orange Coast College: Construction has completed on the state-of-the-art Aquatics Complex
    at Orange Coast College. Agreements have been signed to install an additional 2.3
    Megawatts of solar power at Orange Coast College with construction set to begin Summer
    2020. The Community Planetarium was the proud recipient of the 2019 Award of Excellence
    from the Community College Facility Coalition at the 2019 CCFC Conference in Sacramento,
    California. As planned, Orange Coast College broke ground on the partially state funded
    Orange Coast College Language Arts and Social Sciences Building.
Student Housing: As construction nears completion on Student Housing at Orange Coast
College, a public-private partnership, students have begun signing leases and preparing to
move-in in the Fall 2020.
Jerry Marchbank continues to serve on the Community College Facilities Coalition (CCFC) Board
of Directors. Based in Sacramento, CCFC is a statewide coalition composed of community
college districts, planners, architects, financial institutions, attorneys, and facilities consultants
with the mission to provide legislative leadership and advocacy, critical information, education,
and training on facilities issues for community college districts and business partners. Jerry was
elected Treasurer of the organization for the 2019-2020 year.
Fiscal Services
Grants improved Indirect Cost recovery process for Categorical Programs and Grants.
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Purchasing successfully implemented and trained the District on Banner 9 Admin Pages and Self
Service, including the creation of detailed training materials for both systems. The department
also created training videos for common Banner functions.
Payroll successfully implemented Vacation Leave Reporting and been live districtwide as of
7/1/2020. The office completed all training and created training manuals and videos for end
users. Based on new retirement requirements from CalSTRS and CalPERS, the department has
also evaluated and planned the required set up in Banner for longevity, shift differential,
doctorate stipend and professional growth to be in compliance with pension organizations.
Information Services
Craig Oberlin and the Coast Cyber Security Team facilitated the Information Security Session
Track at the Chief Information Systems Officer Association (CISOA) Tech Summit. At this
conference, Craig Oberlin received CCCCO Technology Leadership Award.
Dave Thompson and the Infrastructure Virtualization Team successfully piloted and
implemented the Cohesity Data Management Platform and transitioned Coast Colleges to
Microsoft Exchange in the Cloud.
Kevin Harrison and the Golden West Student Services Team successfully implemented the Ring
Central Contact Center. This project will serve as the communications model for redesigning the
manner in which students and staff receive support.
Rupa Saran, the Applications Support Team and District-wide Student Team successfully
completed the Banner 9 Transformation project. Coast Colleges is the first CA Community
College to use Banner Self Service 9 for Student Registration.
Fred Rocha and Rupa Saran received the CCCCO Technology Focus Award for their leadership in
State-wide technology Initiatives and creation of the CA Community College Consortium on
Information Systems (4CIS).
Minesh Lakhani and IS Team Members at all sites prepared and distributed over 1,100 devices
enabling students and staff to have the necessary tools to learn and work remotely.
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DISTRICT OFFICE
HUMAN RESOURCES

First Annual Orange County Community College Job Summit
The Orange County Community Colleges have established a consortium to work on common HR
efforts. Through these collective efforts, the college districts hosted the first annual Orange
County Faculty Diversity Hiring Fair on December 7, 2019, where over 1,000 prospective job
applicants attended. There were seven participating college districts – Coast Colleges, South
Orange, North Orange, Rancho Santiago, Mt. San Antonio, Cerritos, and Long Beach. The
summit provided an opportunity for prospective applicants to participate in various engaging
workshops such as: step by step application assistance, resume and cover letter preparation,
faculty meet and greet, branding, teaching demonstration, mock interviews, impression
management, and equity and inclusion.
Temporary Employment Services
It has been a very busy year in Coast Temporary Employment Services (CTES). District HR visited
all three Colleges to provide mangers with information about the CTES program, as well as
refresher sessions regarding employment parameters for temporary employees. CTES
established a centralized access point for managers to support temporary staffing needs. Audit
and tracking tools were also developed through collaboration among the Director of
Employment Services & Recruitment, the HR Business Analyst, and the IT team in order to
identify and set up reporting options through Argos and Banner to assist with ensuring
compliance with applicable regulations and policies. In an effort to support the Qualified
Temporary Employees (QTE) agreement reached with CFCE, the CTES Coordinator hosted
various hiring related workshops; including an Interviewing Skills Workshop and an Application
Workshop with the assistance of the HR Recruitment Coordinators and HR Directors. The
workshops were hosted at both OCC and GWC but were open to individuals from all sites.
These workshops offered hands-on assistance to longer term temporary employees seeking
permanent employment with one-on-one mock interviews as well as resume reviews from both
the Human Resources team as well as Hiring Managers.
2020 T.I.E.S. Program
In Spring 2017, the Office of Equity, Inclusion, and Compliance (OEIC) introduced the Teaching
Internship with Experienced Support (T.I.E.S.) Program. T.I.E.S. interns collaborate with
discipline-specific mentors to gain first-hand observational and guided instructional experience;
insight into course and lesson planning, student engagement techniques, and best practices for
classroom management; and opportunities to shape and connect with the community college
culture. Through the Program, interns develop their confidence as instructors who not only
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expertly deliver content but who also employ equitable and inclusive measures to heighten
student success.
Since the Program’s inception, OEIC has initiated three cycles of both T.I.E.S. and T.I.E.S. 2.0:
The New Faculty Cohort. Over the past three years, the cycles have hosted 43 intern/mentor
pairs, and the vast majority of the interns have earned teaching positions at one or more of the
Coast Colleges and at other colleges and universities in the region. Six of the interns have
attained full-time positions, several are furthering their academic and professional pursuits in
Ph.D. programs around the country, one is a nationally recognized poet, one has sold two film
scripts, and one is the recipient of Golden West College’s 2018-2019 Academic Senate Award
for Teaching Excellence. OEIC remains committed to strengthening student to faculty pipelines
and to helping intersectionally diverse interns engage with proven classroom practices,
establish connections to campus communities, and foster students’ continued achievement.
The office looks forward to initiating the program’s fifth cycle in Spring 2021.
Hire-Me Workshops
Human Resources hosted several interactive “Hire Me” Workshops for classified employees
that provided participants with the knowledge needed to be confident in advancing their
careers here with Coast Colleges. Presenters from all three Colleges and the District covered
topics about application do's and don'ts, resume and curriculum vitae development, cover
letters, supplemental questions, teaching demonstrations, impression management, and the
interview process. Several employees have communicated to Human Resources during the
onboarding process that their attendance at the workshop really helped them get the job.
Negotiation Updates
Human Resources continues to support the Coast family as the COVID-19 pandemic has
adjusted the approach to nearly every aspect of its work. The largest accomplishments this year
really belong to faculty, staff, and managers who demonstrated unwavering commitment to
student success throughout the District’s emergency transition to remote learning. HR would
also like to thank the bargaining units for their thoughtful collaboration as agreements were
negotiated with all three unions enabling the District to transition to remote work after only a
two-week closure in March. These agreements became models for other Districts noting the
thoughtful creativity and collegiality happening at the bargaining table during such an
unprecedented time.
Human Resources successfully negotiated new successor collective bargaining agreements with
CFCE and CFE, and negotiated a one-year extension of the CCA contract. These new agreements
represent many hours of research and dialog between the parties and reflect quality working
conditions that all can be proud of.
The District also appreciates the continued commitment of the bargaining units in helping the
District address some of the significant budgetary challenges likely to be faced over the next
several years due to the pandemic.
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Finalization of the Job Specifications
Human Resources engaged in a comprehensive update of job specifications for management,
confidential, and classified employees.
The District established a new salary structure in 2017 for management, confidential and
classified employees which took into consideration the competitive salary market of the
surrounding area to ensure that Coast pay structures remain competitive.
However, the job specifications provided by the initial consultant were not representative of
the work conducted by employees, and therefore Human Resources in conjunction with CFCE,
ACE, and CDMA set forth a large objective for the 2019-20 academic year to have accurate job
descriptions in place for classified, confidential, and management positions. CFCE and the
District jointly agreed to hire McKnight Associates to finalize the job specifications. This was not
a second compensations study but rather a finalization of the job specifications. This has been a
lengthy and labor-intensive process where all employees throughout the organization had an
opportunity to be actively engaged in the process.
Human Resources is encouraged to recognize that this task is near completion. The completion
of this task will help maintain an efficient employment services program, where job
specifications will have the organizational integrity to support the work that is done by Coast
District employees.
Human Resources is thankful for the commitment and time investment of managers and
employees to help Human Resources complete this important task which supports the
organization, leadership, and future employees.
Professional Development (Vision Resource Center)
Human Resources expanded the District’s remote professional development platform by
partnering with the State Chancellor’s Office to offer the Vision Resource Center (VRC) for
employee development opportunities. The VRC offers an expansive array of trainings curated
both at the State level and locally. The VRC also supports Flex Activities throughout the District.
Mandatory compliance training such as Sexual Harassment Prevention was also transitioned
into the VRC this year in order to provide employees with greater flexibility for when they can
complete required training.
Benefits
Human Resources, through collegial consultation with employee groups, also effected some
significant transitions in employee health benefits programs in order to better serve employee
populations and to moderate escalating healthcare costs. These transitions included replacing
the District’s long-term contract with United Health Care with Blue Shield for one of the HMO
offerings and replacing Delta Health Systems with Health Now for administration of claims on
the District’s PPO plan.
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Equity and Inclusion
Building on the solid programming offered through the Office of Equity, Inclusion, and
Compliance (OEIC), the Coast District is excited about partnerships both regionally and at each
of the colleges geared toward equity and antiracism. In response to the State Chancellor’s Six-
Part “Call to Action,” the OEIC has been actively collaborating with stakeholders throughout the
District and in the region to troubleshoot, problem solve, and share best practices relating to
antiracism strategies and responses so that Coast can be at the forefront of effective
techniques in this area. Trainings and resources have been developed and will continue to be
provided to faculty to help distinguish inclusive pedagogy versus antiracist curriculum. Support
for campus curriculum committees will also include running course and program inventory,
building rubrics, initiating conversations among mentor instructors who are succeeding in
antiracist/inclusive/equity-related pedagogy and curriculum, etc.
Sacha Moore, the District Coordinator of Equity, Inclusion, and Compliance, remains the
community college co-lead for the south western region of the Center for the Integration of
Research, Teaching, and Learning (CIRTL)/ASPIRE National Science Foundation/ASPIRE Alliance
and will continue to do national work with CIRTL, ASPIRE, a local mini-grant, and statewide and
national internship programs for future community college faculty. This work supports
individuals who are Black, Indigenous and People of Color (BIPOC) aspiring to become future
faculty and who are incoming part-time and full-time faculty in the District and throughout the
country.
Ally trainings actively continue districtwide to ensure continued progress toward equity. The
Ally trainings offered across Coast Colleges are Autism Ally, Safe Zone (LGBTQ+), SAIL
(Supporting Actively Inclusive Leaders: LGBTQ+ Advanced), UndocuAlly, and Vet Net Ally. Green
Dot Bystander Intervention Training is also offered District-wide.
19/20
ACCOLADES &
ACCOMPLISHMENTS
Coastline College

COAST COMMUNITY COLLEGE DISTRICT
15

COASTLINE COLLEGE

The year 2020 will forever be remembered for the unprecedented disruption and
devastation brought about by COVID-19. The pandemic unsettled all aspects of
our everyday life. Amidst this context, the Coastline community galvanized to
pursue our vision of creating opportunities for student success and to fulfill our
mission of guiding students in accomplishing their academic goals. With an equity-
centered and innovative mindset, Coastline faculty and staff converted all classes,
student and administrative support services to remote delivery. The occurrence of
COVID-19 has been such a huge global catastrophe that it has seemingly eclipsed
all the other efforts before it. This report showcases and reminds us of the many
outstanding accomplishments of Coastline faculty, classified staff, management,
and students before and during the pandemic for the 2019-2020 academic year.
These accomplishments exemplify the collective passion, grit, resilience,
compassion, and dedication of our Coastline community. As president, I am deeply
proud and appreciative.

Loretta Adrian, Ph.D., President

OVERVIEW OF THE YEAR’S ACHIEVEMENTS
As one of the 116 accredited community colleges in California, Coastline is proud to be a
federally designated minority serving institution, both as an Asian serving and Hispanic serving
institution. True to its vision and mission, Coastline is honored to serve a highly diverse student
population, including traditional and post traditional students of varied ages, backgrounds, and
identities in pursuit of degrees, certificates, career development, and lifelong learning. Among
its many accolades, Coastline was again honored by Military Times as one of the Best for Vets
Colleges and, once again, received recognition as a Center of Academic Excellence in Cyber
Defense Education from the National Security Agency and the Department of Homeland
Security. Coastline College garnered top-ranking status for multiple degree programs, including
Best Certificate Degree Programs and Best Associate in Psychology Degree Programs for 2020.
Coastline ranked #4 nationwide for web presence, transparency of offerings and user-
friendliness of learning platforms by College Consensus.
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The 2019-20 academic year saw a number of key “launches” representing important college
projects and initiatives. The Brand Launch in June marked the adoption of a new college logo
and the marketing of the college using the more commonly used name “Coastline College” in
lieu of the official Coastline Community College. The new website unveiled a redesigned, more
user-friendly website with a new innovative platform that streamlines digital communication
efforts college-wide and allows departments to update their own page content. Student
Services launched mental health services with two new counselors serving students. California
Senator Thomas Umberg made a special visit to Coastline’s newest Veterans Resource Center
“launch” at the Garden Grove Campus. Coastline launched the Umoja Program with the “Walk
with Coastline's Umoja Community” in the 40th Annual OC Black History Parade. Also, in
February Coastline “launched” Zero-Cost Degree Pathways, providing zero-cost course
materials for students completing Option 2 CSU Transfer Pathway.
On March 16th, when Governor Newsom ordered Californians to shelter in place, Coastline
swiftly transitioned all instructional, student services, academic support, and administrative
services to online and remote formats. Coastline’s community of faculty, classified staff, and
managers remain focused on serving students holistically and equitably, helping them
navigate and overcome the many challenges of COVID-19. Coastline’s spirit of compassion,
talent for innovation, and willingness to create and collaborate were foundational in
transitioning and adapting to the changing environment.
In spite of the pandemic, Coastline ended the 2019-20 academic year with celebrations and
appreciation—a series of first ever virtual events to applaud the triumphs and successes of
students, faculty, and staff: the first Virtual Scholarship Gala, Virtual Commencement, Virtual
ABI Graduation, COAST Graduation, and Coastline 2020 Retiring Class celebration. The
academic year 2019-20 is one that will be remembered for many years to come—for the
challenges and hardships as well as the resilience, grit, and dedication of everyone.

ACCOMPLISHMENTS
Student Success

•   Awarded 1,831 associate degrees and 662 certificates of achievement
•   Increased the number of students transferring to 4-year universities
•   Increased online course success rates to 73.9%
•   Increased Face-to-face course success rates to 84.8%
•   Achieved a very high student satisfaction rate of 96.8%
Academic Excellence
Under the strong and steady leadership of the Academic Senate, Coastline faculty took steps to
ensure excellence in all online courses.
The Senate developed and implemented Regular Substantive Interaction (RSI) Implementation
for all online courses.
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The Senate ‘s RSI Task Force updated RSI Rubrics: All departments updated their RSI plans,
which were approved by the Senate and placed on the Faculty Resource Canvas site.
The Senate authorized the creation of a standing Regular and Substantive Faculty/Student
Interaction (RSI) Review Taskforce consisting of ten full-time and part-time faculty members
appointed by the Coastline Academic Senate to ensure that online instructors are present in
their virtual classrooms providing RSI.
The Online Synchronous Learning Task Force aligned the quality academic standards with the
Online (Asynchronous) Quality Rubric.
Coastline’s Cybersecurity Program remains the gold standard in cyber defense education in
community colleges.
The Cybersecurity program was recognized, again, as a Center of Academic Excellence in Cyber
Defense Education by the National Security Agency (NSA) and Department of Homeland
Security at the National Initiative for Cybersecurity Education (NICE) Conference and Expo in
November 2019.
Coastline’s Cybersecurity Program, was awarded the CA State Academic Senate 2019-2020
Exemplary Program award on “Student Support Services.”
Won the Honorable Mention winning submission, "CyberTech Girls: Developing Interest in
Cybersecurity Education and Career Pathways," in the Program Development category of the
2020 National CyberWatch Center Innovations in Cyber Security Education.
Innovation
Coastline was recognized as a pioneer and a leader in delivering comprehensive online library
services, with Librarian Elizabeth Horan serving as a teacher, mentor, and a resource to other
colleges during the transition to remote during COVID 19.
Librarians streamlined the transition of working 100% online without interruption for students.
They created a magnitude of YouTube tutorials for students to learn how to use different online
systems at Coastline.
Coastline was the first community college to go live with the California Library Services Platform
(LSP) project, and organized local community colleges to collaborate on the LSP project.
Implemented online Mental Health Services for students, provided by licensed clinical social
workers with experience in supporting students achieve their personal, professional, and
academic goals
Remote and online counseling and advising via Cranium Café, telephone, and email were
provided by counselors, along with On-line coaching by Academic Success Coaches using
Cranium Café.
Online career counseling and coaching were delivered via Career Coach and Cranium Café
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Counselors created roadmaps for all majors and certificates offered at Coastline for Guided
Pathways.
The Cybersecurity Program received several awards for innovation in programming, including
Cybersecurity GenCyber Girls Summer Camp (Tobi West, Principal Investigator; grant award
recipient) and GenCyber Teachers Summer Camp (Tobi West, Principal Investigator; grant award
recipient).
Coastline’s Career Education Program serves as a leader and a resource in Cybersecurity and
Networking Strong Workforce initiatives among OC community colleges.
Coastline's Computer Information Services department has the first fully online Data Analytics
degree and certificate program approved in the state.
Coastline's online Data Coaching program won the state-wide RP Group's 2020 Project of the
Year Award for Planning and Institutional Effectiveness.
The Faculty Success Center for Innovation in Teaching and Learning implemented The First Year
Experience for new faculty.
Coastline was the first college in the state of California to offer purely online AB 705 concurrent
support classes for underprepared students in college-level math classes.
The Guided Pathways design and implementation teams designed student journeys, created
road maps, redesigned onboarding, implemented career coach and are continuing to focus on
equity through guided pathways.
Successfully implemented professional development activities in person and remote: e.g., Fall
Flex Day attended by over 320 attendees featuring Dr. Victor Rios, a leader in equity in
education; Virtual Spring BBQ that featured 22 remote sessions.
Equity, Inclusion, and Student Retention
To support student access, retention, and success Coastline faculty curated and developed a
wide array of free Open Education Resource (OER) materials, replacing expensive books and
instructional materials.
The highest in the Coast District, Coastline has developed 243 sections of Open Educational
Resource (OER) offerings. Coastline sections using zero-cost course materials has increased
annually by 60%.
Successfully created zero-cost course materials for general education courses in Option 2 (CSU)
transfer pathway.
The Student Services Wing’s equity-focused response to Covid 19 seamlessly maintained
services, programs and activities for students in a remote environment. Virtual office hours,
synchronous and asynchronous activities and services continue to be provided. Student
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Services webpages were redesigned in order to highlight numerous internal and external
services available for students.
Coastline implemented the Coastline Promise for the third year, providing free enrollment fees,
books, and other supplies as well as case-managed support services for eligible first-time
college students.
Counseling, Financial Aid, Student Equity, Title IX, and EOPS/CARE/CalWORKs, Next Up all
provided a variety of workshops for students, such as Stress Management, Study Skills, Health
Relationships, Healthy Eating, Understanding Your Financial Aid (in Vietnamese), and Landing
Your Dream Career.
In partnership with Coastline, Second Harvest Food Bank (SHFB) delivered 20,878 pounds of
food to the Student Food Pantry in Fountain Valley, which equated to 17,398 meals for
Coastline students and has been expanded to operate through summer and provide fresh
produce. In Spring 2020, the Coastline Pantry had 865 visits, including a Drive-By Food Pantry
during COVID-19.
A Summer Wellness series of workshops and activities was developed and implemented.
A Technology Loan Program was created in response to the COVID-19 pandemic and the
distribution of technology learning materials to students included Chromebooks, tablets with
internet, webcams, and hot spots.
Emergency relief funds were provided to eligible students economically impacted by COVID-19:
$154,000 of CARES Act funds, $40,000 Associated Student Government Emergency Funds, and
$102,250 Foundation Emergency Funds.
Hard to convert classes and programs, such as English as a Second Language, the Acquired
Injury Program, the COAST Program, and non-credit programs were creatively transitioned to
remote and on-line formats ensuring continued access, retention, and success for these
populations.
The College’s commitment to serving residents with disabilities was recognized with a plaque
and certificate of Special Congressional Recognition for advocacy and support for Fountain
Valley residents with disabilities, signed by congressman Harley Rouda.by the City of Fountain
Valley Advisory Committee for Persons with Disabilities.
Coastline College started an Umoja Community with Coastline faculty, staff and administrators
attending the Umoja Summer Learning Institute to learn the principles of the Umoja
Community and to establish the first Umoja Community for an entire college district in
California.
In Response to the racial injustices happening in America and the deaths of George Floyd and
many others, the Student Equity program hosted multiple healing and dialogue spaces for the
Coastline Community.
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The Offices of Student Equity and Marketing have created a website on Race and
Relations. https://www.coastline.edu/about/equity-at-coastline/race-relations.php
Outreach and Community Engagement
Coastline was selected by the State Chancellor’s Office as a host immigration legal service
provider, with Professor Stephen Barnes selected as the lead contact for Coastline.
The 2019 Orange County United Way OC Free Tax Prep Outstanding Partner awarded to the
Accounting Department for their Volunteer Income Tax Assistance (VITA) program. Coastline’s
VITA site has won this award for the largest increase in the number of taxpayers served and has
won three out of the last four tax seasons for innovative best practices and excellent customer
service. The program is led by Site Coordinators Jerrie Muir and Lisa Smith-Jones.
Concurrent & Dual Enrollment was substantially expanded, offering college courses and support
services in Garden Grove Unified School District, Newport-Mesa Unified School District and
Santa Ana Unified School District.
Career Pathways programs were expanded with partner high schools in Newport Mesa Unified,
Garden Grove Unified, and Santa Ana Unified.
Coastline opened the third Veterans Resource Center at the Garden Grove Campus.
Coastline College Foundation implemented social responsibility activities to encourage
community involvement and engagement on behalf of Coastline employees.
Coastline's Umoja Community participated in the 40th Annual OC Black History Parade &
Cultural Faire and hosted an outreach booth for the community.
The College Outreach Program hosted Preview Days for high school students, orientation
programs for Coastline Promise students, and hosted Partners Breakfast for high school
counselors.
The Financial Aid Office expanded its outreach efforts at the campuses and the community and
created an online Financial Aid Chat for serving students and assisting families with completing
the complex Financial Aid Application forms.
The Marketing Department redesigned the College website, creating a more user-friendly
navigation system and updated content.
The Marketing Department developed a weekly student newsletter, the Sandbox.
Grants and Foundation
Coastline was awarded 12 Grants totaling $5,372,453 dollars to support Coastline programs.
Coastline’s Associated Student Government (ASG) contributed $37,000 toward student
scholarships and created a $40,000 COVID-19 Relief Fund that thus far has benefited 134
students.
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Foundation hosted #GivingTuesday which resulted in the highest earning social media
campaign for the Foundation to date, earning more than $36,400.
Coastline College Foundation Board of Directors donated $100,000 in seed funding for the
Student Emergency Fund. With support from Coastline faculty and staff, Associated Students,
as well as various community and corporate donors, the Foundation raised an additional
$75,035.
Celebrations
Coastline conducted its 1st virtual Commencement Ceremony in the College’s 44-year history
via Facebook and YouTube to celebrate the Graduating Class of 2020.
Coastline also held its first ever Virtual Scholarship Ceremony honoring 332 scholarship
recipients and awarding $222,000 in scholarships.
The 2nd Annual and 1st Virtual COAST Graduation celebrated 32 graduates earning 37
Certificates of Completion from the Animal Care, Culinary, Horticulture, and Porter Programs.
The Acquired Brain Injury Program held its 1st virtual, 37th Annual Acquired Brain Injury (ABI)
Program Graduation and Awards Ceremony.

ACCOLADES
Teacher of the Year – Assistant Professor, Dr. Daniel Salcedo (Biology)
Teacher of Excellence award – Melissa Edson (Counselling)
Faculty Special Recognition Awards: Ann Holliday and Daniel Johnson
Awarded Academic Rank: Daniel Salcedo (Assistant Professor); Sasha Montero (Associate
Professor), Kevin Erdkamp (Professor), Angela Gomez-Holbrook (Professor)
Dr. Paolo Varquez earned his Ed.D in Higher Education Leadership from CSUF.
CDMA Manager of the Year – Dr. Dana Emerson, Dean of Instruction
Librarian, Elizabeth Horan was the recipient of the prestigious Innovation of the Year Award by
the League for Innovation for leading the way in online libraries.
Katherine McKindley – Classified Professionals Award, College Champion
Christopher Freeman – Classified Professionals Award, Customer Service
Christopher Johnston – Classified Professionals Award, Humanitarian Award
Dr. Paolo Varquez – Classified Professionals Award, Special Achievement
Kathie Tran, Financial Aid Manager, Classified Professionals Award – Manager of the Year
Special Programs and Services Office Staff were selected to receive the Classified Professionals
Award, Team Excellence Award.
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Publication: Digital Badges and E-Portfolios in Cybersecurity Education, EDSIG & ERIC, by Dr.
Ron Pike (Cal Poly Pomona), Ms. Tobi West, Dr. Aeron Zentner, and Dr. Brandon Brown
(Coastline College). It was presented at the EDSIG / CONISAR 2019 Conference in Cleveland, OH
on Nov. 8th, 2019
2020 National CyberWatch Innovations in Cybersecurity Education Honorable Mention Winner
"CyberTech Girls: Developing Interest in Cybersecurity Education and Career Pathways"
Dr. Brandon Brown and Garden Grove Staff and Faculty hosted the 2020 Western Regional
Collegiate Cyber Defense Competition.
Hayward Award Nominee – Dr. Deborah Henry
Stanback-Stroud Diversity Award Nominee – Elizabeth Horan
Dr. Vincent Rodriguez, Vice President of Instruction was selected for the 2020-21 class of the
Aspen Rising Presidents Fellowship.
Tom Boscamp received the Veterans Hero Awards award for the Veterans Service Officer (VSO)
of the Year, received a Certificate of Recognition from Senator Umberg, and the Coastline
Foundation created the Tom Boscamp Scholarship.
Gary Misener was recognized by The College Board and the Commander of the 49th Force
Support Squadron at Holloman AFB, NM for Coastline’s National Testing Center being ranked as
a Top 25 in the Nation Program.
Dr. Aeron Zentner entered into the top 2% of published researcher authors.
Cody Pontius, Educational Technology Associate, earned an Instructional Design Certificate
from the Association for Talent Development.
Dr. Sharon Chard-Yaron, PT Faculty, participated on a panel of 4 experts across the state
regarding alternative fieldwork for teacher preparation students in light of the closing of
schools during the pandemic.
Dr. Aeron Zentner, Dean of Institutional Effectiveness, completed the Data Science and
Disruptive Strategy program at Harvard University and the Data Science for Leadership program at
Columbia University.
19/20
ACCOLADES &
ACCOMPLISHMENTS
Golden West College

COAST COMMUNITY COLLEGE DISTRICT
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GOLDEN WEST COLLEGE

Golden West College experienced one of the most unusual years in our history due
to the COVID-19 pandemic. Although we faced many challenges, the College came
together and quickly transitioned thousands of on-ground instructional courses
and student services to alternative modalities. We provided emergency aid grants,
nutritional support, housing assistance, and virtual health services to students in
dire need of assistance. Even through these unprecedented and difficult times, the
College thrived and maintained positive enrollment data, improved efficiency
rates, and developed innovative ideas and programs to better serve students,
employees, and the community.

Tim McGrath, J.D., President

OVERVIEW OF THE YEAR’S ACHIEVEMENTS
Golden West College began the year ranking number one among all California Community
Colleges in awarding the highest number of degrees and certificates with 10,301 awards as a
result of an auto-awarding project lead by our Counseling and Enrollment Services
departments. The College was named Champion of Higher Education by the Campaign for
College Opportunity organizations for excellence in transfers and was honored as the Best of
Huntington Beach by the Huntington Beach Chamber of Commerce for Golden West’s
reputation as a robust community partner for a second consecutive year. The Math & Science
building was completed providing the Math, Life Science, and Physical Science departments
with more than 12,000 square feet of space and a state-of-the-art STEM Center integrating
academics, student-support services, and external partnerships to create a cross-discipline
STEM community.
The College concentrated efforts in expanding newly developed Dual Enrollment and Non-
Credit programs by recruiting students in the community. Course offering were rapidly filling
and enrollment was consistently up week by week. When the pandemic hit, all efforts were
shifted to transitioning to remote-learning and virtual services. The College implemented the
Case Management Program (CaMP) comprised of more than 60 staff, faculty, and
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administrators to provide one-on-one support to over 4,300 enrolled students. Golden West
College ended the year with a 53% increase in conferred awards in Spring 2020 than the entire
2017-2018 academic year while maintaining positive enrollment data throughout the year.

ACCOMPLISHMENTS AND ACCOLADES
Academic Success Center
In 2019-2020, the Academic Success Center placed 91 embedded tutors in 165 courses,
assisting over 9,000 students in subjects across the curriculum; and tutors in the ASC provided
1,865 hours of individual tutoring.
Embedded Tutor, Elaine Araneta was named the 2020 Dudley Boyce Outstanding Student
Award Recipient. Elaine has helped hundreds of GWC students in their Chemistry and English
classes.
Admissions and Records
All Admissions & Records services and forms have been adapted and transitioned online to
increase accessibility to students and provide immediate responses through a virtual student
experience. A&R managed 5,218 incoming calls to the campus with a 92.38% answer rate from
March 30 - June 30 during the campus transition to online services.
Admissions & Records implemented a Late Payment Agreement utilized during Drop for Non-
Payment periods. The number of students dropped for non-payment has decreased
significantly due to student-centered initiatives such as this. The 2019-2020 academic year
resulted in 538 students being dropped on average per semester. For comparison, in the 2015-
2016 academic year, GWC dropped an average of 1341 students per semester. The late
payment agreement provides students a free fee extension, allowing them to retain and persist
in their courses.
In Spring 2020, GWC awarded 3,771 degrees and certificates. This is 972 more degrees in Spring
2020 than were awarded in the full 2017-2018 academic year - a 53% increase in conferred
awards.
ASGWC
The Associated Students of Golden West College (ASGWC) unanimously approved to fully-fund
the Orange County Transit Authority’s (OCTA) College Pass Pilot Program at Golden West
College. ASGWC’s generous funding of $188,000 from their Designated Fund Balance allowed
Golden West College and OCTA to reach an agreement to provide all students (e.g. full-time,
part-time, non-credit, etc.) with unlimited rides on all 53 OCTA bus routes per academic term
enrolled. With a large percentage of Golden West College students relying on public
transportation to get to class and work, and with the Golden West Transportation Center
located conveniently across the street from campus, ASGWC viewed this pilot program as an
opportunity to provide equitable access to higher education and promote environmental
sustainability within the community.
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