ACN / TELUS Wireless Your Canadian Wireless Headquarters

ACN / TELUS
    Wireless
Your Canadian Wireless
     Headquarters

Why Choose TELUS?
Latest Greatest Devices - find the phone that's
right for you, including an iPhone!

Great Network - TELUS has Canada's fastest
coast-to-coast 4G LTE network

Clear and Simple Pricing - no activation or monthly
fees or activation fees, anytime upgrades available

Best of the Internet - access to the apps and
services you love the most

TELUS 4G Network
Canada’s Fastest Coast-to-coast Network
• 4G LTE speeds in more places in Canada

• Covers 95% of Canadian population

• Surf, download files and tether at lightning-
  fast speeds

• Roam internationally in over 200 countries

Target Customers
For Wireless Service
Any Canadian customer who may be interested in
the latest devices and best plans offered on
contract

And NOW for Renewals & Upgrades …
Current post-paid TELUS customers, regardless
of their originating dealer

Devices
The Latest and Greatest
   iPhones     Smartphones   Mobile Phones

Mobile Internet Keys
High Speed Internet On-The-Go
• Access the Internet wherever there is
  coverage on the TELUS 4G LTE Network

• Simply plug the Key into your laptop

Mobile Internet- Smart Hubs
and Wi-Fi hot spots

Wi-Fi hotspots and Hubs

     Perfect for travelers,

           Commuters, and

                  Small Business Owners

Voice Plans
TELUS Voice Plans Include:
 • Unlimited Texting

 • Unlimited nationwide family calling

 • Unlimited Nights and Weeknds, starting
   at 6pm
    Caller ID

         Voice Mail

                      Call Waiting

                             Conference Calling

Data Add-ons
Personal Email
Instant Messenger
Web
Mobile Applications
•Data Flex
 Add-ons keep your
 bill in check & avoid
 overage fees

•Data Flex automatically
 adjusts your usage each
 month

Promotional Plans

How To Order
ONLINE ONLY at
Your ACN DIRECT ONLINE STORE

How To Order
Check out the latest devices from TELUS

ACN TELUS Webstore

How To Order
Choose Device

How To Order
Choose Device

How To Order

• New Activation vs Renewal

How To Order
Choose Your Plan

How To Order
Choose Any Add Ons   •   Data Add Ons
                     •   Additional Calling
                         Features
                     •   Additional Anytime
                         Minutes
                     •   Extended Nights
                     •   Favorite Numbers
                     •   Long Distance
                     •   Text Messaging

How To Order
Choose Your Accessories

Transferring Phone Numbers
You will be asked to provide your current
carrier’s Wireless Number & Account
Number
After you receive your device, to
complete activation process, you must:
• Contact ACN TELUS 866-295-0124
• Monday – Friday 9am to 5pm (EST)

Checkout
• Only Canadian credit
  cards with associated
  billing address
• Only one order per
  credit card for a 24 hr
  period
• Account name must
  match the name on the
  credit card used for
  payment
• Print confirmation page

ID Verification Process
• If TELUS Mobility cannot verify the identity of
  the customer placing the order, you will
  receive notice your customer's identity hasn't
  been verified
• You then will need to retrieve the IBO
  Verification Form from your IBO Back Office
  for your customer to fill out
• The form will then need to be returned to ACN
  Telus Customer Service by you, as the ACN
  IBO

Emails to Customer
Order Confirmation and Shipping Confirmation Emails

 Important that Customer provides
 their correct email address!

Who to Call
Order Status / Activation questions / Deposit questions
Call: 1-866-295-0124
Mon. – Fri 9am – 5pm EST

Assistance to activate my new phone
Contact ACN Telus Order Activation line at 866-295-0124

Assistance regarding my new phone
Contact Telus Client Care at 866-558-2273

Assistance regarding my wireless phone bill
Contact Telus Client Care at 866-558-2273

Renewals & Upgrades
Eligibility Requirements:
•   Any existing TELUS post-paid customer, regardless
    of the originating dealer
•   Must sign up for a new 2-3 year contract
•   You are not upgrading for a second time during the
    first six months of your contract
•   You are credit qualified
•   You are not on the Credit Limit Program
•   You are up to date with payments to your account
•   Check your contract start and end date by logging into
    your TELUS Mobility online account
•   Be sure to return to the ACN TELUS Web Store to
    complete your order

Renewals
Qualified renewal customers will:

   • Pick their new phone/device
     (Note: you must choose new device when renewing)

   • Pick their plan

• After order, device is shipped within 4-6 days

• Customer must call into ACN TELUS Customer Service
  to activate the device*
  * they will not lose service

Upgrades
Customers can
replace or upgrade
their TELUS mobile
device at a
discounted price,
plus upgrade fee, at
any time during their
contract

Upgrades
    Upgrade options determined by when
    you signed or renewed your contract
          QUEBEC                 NON-QUEBEC

     After June 29, 2010       After November 21, 2010

     Before June 29, 2010      Before November 21, 2010

Customer can review current billing
statement to determine their device balance

Non-Quebec Customers who signed up
     after November 21, 2010

  FULL PRICE                WHAT YOU PAID        WHAT YOU         MONTHLY
                                                  SAVED         CREDIT AMOUNT
Motorola                    Motorola          Discount on a 3   $400/36 months =
Milestone price:            Milestone 3 yr.   yr. contract      $11.11 per month
$599.99                     price: $199.99    $400.00

  If you have nine months on your current contract, then your Device
  Balance fee would be $100.00

    28 TELUS Confidential

Non-Quebec Customers who signed up
 before November 21, 2010

29 TELUS Confidential

Quebec residents who signed up
     after June 29, 2010

  FULL PRICE                WHAT YOU PAID        WHAT YOU         MONTHLY
                                                  SAVED         CREDIT AMOUNT
Motorola                    Motorola          Discount on a 3   $400/36 months =
Milestone price:            Milestone 3 yr.   yr. contract      $11.11 per month
$599.99                     price: $199.99    $400.00

  If you have nine months on your current contract, then your Device
  Balance fee would be $100.00

    30 TELUS Confidential

Quebec residents who signed up
 before June 29, 2010

31 TELUS Confidential

Upgrade Check Point
•   An email will be sent to the customer with the device upgrade fee
    and they are asked to respond if they agree. If there is no response
    after 7 days…

•   A call will be placed to the customer from TELUS Activation team
    letting them know the Early Device Upgrade fee

•   Customer will not be charged the “upgrade” fee until they speak
    with Customer Service and give their approval to proceed
          * Order will not proceed until upgrade fee is approved by the
    customer and order is voided if no response is received 7 days
    after initial call.

• After order, device is shipped within 3-5 days

• Customer must call into Customer Service to
  activate the device - they will not lose service

Ordering – Renewals/Upgrades

Key Reminders
•   You cannot add a device upgrade to a cart
    that already contains a new activation
•   When ordering a new device or
    renewing/upgrading you must pick a device
    plan that is compatible with your new chosen
    device. Please be aware, that if your plan is
    not compatible with the phone ($50.00 Spend
    commitment, CDMA to HSPA, etc) you will be
    notified to change your plan to an applicable
    plan

FAQs
• If I am renewing my contract or
  upgrading my device, can I keep
  my current rate plan?

• If I am renewing my contract or
  upgrading my device, can I keep
  my current features?

• What is the refund policy? Does
  30-day Money Back Guarantee
  apply?

• What is the warranty?

IBO Back Office

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and TRAINING TAB

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ACN / TELUS
    Wireless
Your Canadian Wireless
     Headquarters